Diamond Certified Company Report

Dana Meyer Auto Care

Diamond Certified Company Report

Dana Meyer Auto Care

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Andre C.

VERIFIED Dana Meyer Auto Care CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a great shop to go to, dependable, honest, and an all around good business.

Their customer service

Nancy K.

VERIFIED Dana Meyer Auto Care CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are trustworthy and really good about not making you spend what you truly don't need to spend. I became distrustful of the Honda dealer and went to Dana Meyer. This is now the second van that I've had them service and I'm over the top happy with them.

They are personable, freely give information, allow the customer to see what will likely happen in the long run depending on what repair choice is made, and they go the extra mile to really give you the whole picture.

Emma F.

VERIFIED Dana Meyer Auto Care CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are highly competent, friendly, and professional.

They are fairly priced. I wouldn't take my car anywhere else.

Read All 100 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Dana Meyer Auto Care provides a complete range of repair services for most types of foreign and domestic vehicles (including hybrids and electrics) at its Albany facility. The company has the training and equipment to handle everything from routine diagnostics to comprehensive engine and transmission repairs, and it backs all of its work with a two-year/24,000-mile parts and labor warranty.

Owner Dana Meyer says Dana Meyer Auto Care’s four-plus decades of success can be attributed to its customer-oriented business practices. “We really enjoy helping our customers maintain their vehicles. Everyone who works here is quick to share their knowledge and brainstorm to determine the next steps for complicated repairs, so we’re able to solve a lot of problems that other shops can’t handle.”

Dana Meyer Auto Care prioritizes communication throughout each step of the auto repair process, which Mr. Meyer says is important for ensuring the best possible results. “We show our customers what we’re going to do, answer their questions and explain what to look out for in the future. We also try to be accurate about prioritizing, so if there’s something we can put off, we’ll let the customer know so they can make an informed decision about their vehicle.”

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Dana Meyer Auto Care

Locations

Alameda County
Contra Costa County

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SERVICES PERFORMED

Auto Repair & Maintenance
Engine & Transmission Repair
Diagnostic Services
Brakes
Heating & Cooling Systems
Tires

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Dana Meyer Auto Care

A Dana Meyer Auto Care technician inspects a customer’s vehicle.

Company Profile

Dana Meyer Auto Care provides a complete range of repair services for most types of foreign and domestic vehicles (including hybrids and electrics) at its Albany facility. The company has the training and equipment to handle everything from routine diagnostics to comprehensive engine and transmission repairs, and it backs all of its work with a two-year/24,000-mile parts and labor warranty.

Owner Dana Meyer says Dana Meyer Auto Care’s four-plus decades of success can be attributed to its customer-oriented business practices. “We really enjoy helping our customers maintain their vehicles. Everyone who works here is quick to share their knowledge and brainstorm to determine the next steps for complicated repairs, so we’re able to solve a lot of problems that other shops can’t handle.”

Dana Meyer Auto Care prioritizes communication throughout each step of the auto repair process, which Mr. Meyer says is important for ensuring the best possible results. “We show our customers what we’re going to do, answer their questions and explain what to look out for in the future. We also try to be accurate about prioritizing, so if there’s something we can put off, we’ll let the customer know so they can make an informed decision about their vehicle.”

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Company Philosophy

“Our job isn’t just to fix cars—it’s to make sure our customers have safe, reliable ways to live their lives. By establishing a rapport with them and listening closely to their needs, we’re able to ensure they have great experiences.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair companies that have earned the prestigious Diamond Certified award. For Dana Meyer Auto Care, the keys to keeping customers happy are simple: take the time to answer their questions and make sure they leave the shop with safe, reliable vehicles. “We’ve always been dedicated to taking care of our customers and solving their problems,” affirms owner Dana Meyer. “I’m proud to put my name on the front door because I want people to know that if there’s ever a problem with our work, they know exactly who to talk to.”

Dana Meyer Auto Care has been repairing foreign and domestic vehicles (including electrics and hybrids) at its Albany facility since 1975. The company has the in-house capabilities to handle everything from diagnostics to engine and transmission repairs, and it offers a two-year/24,000-mile parts and labor warranty on every job.

Unlike less experienced auto repair shops that take an “assembly line” approach in an effort to maximize their workload volume, Dana Meyer Auto Care takes its time with each vehicle and makes sure all details are considered before moving on. “When someone brings their car to our shop, we listen to their concerns and get the story behind the problem so we can make a proper diagnosis,” explains Mr. Meyer. “We understand that people rely on their vehicles, so it’s our job to make sure they can safely continue that daily relationship.”

Ultimately, Mr. Meyer says Dana Meyer Auto Care’s most important attribute is its ability to do things that dealerships and other shops can’t do, which saves hours of repair time and translates to lower bills for customers. “For example, most shops remove the entire engine when they have to replace a control arm, but I knew there had to be a better way, so I figured out how to do it in about four hours. I believe our customers deserve better than paying for unnecessary labor.”

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Industry Info

When looking for an auto repair shop, keep in mind that honesty and customer care are just as important as skill and experience.

Everyone wants an auto shop that’s experienced and keeps up with the latest industry technology. However, even if you have the most skilled technician in the world, if they aren’t concerned for your well-being, you won’t have assurance of quality care. That’s why it’s so important to find a shop that has your best interests at heart.

Safety should be every mechanic’s primary concern. Each time you bring in your car, regardless of the reason, your technician should look over the vehicle to confirm basic safety. They should also check things like fluid levels and tire pressure to make sure your car is in optimal driving condition. These things aren’t required by law, but they are signs that the shop truly cares about your well-being.

Good technicians are also sensitive to their customers’ budgets. Any given car may have several issues that need to be addressed, but often, not all of them are an immediate concern. A considerate technician will prioritize what needs to be fixed now and what can wait until later. For example, if your brakes are getting low but they still have another few thousand miles in them, your technician should offer to look at them again in 4,000 miles to see if they need to be replaced. Even something like a minor leak can often wait until later as long as you don’t forget about it. By prioritizing service, your auto repair shop can help you get the most life out of vehicle components and budget ahead for future repairs.

Some auto repair tasks can be good DIY projects, but things like detail-oriented work and inspections are best left to certified mechanics. “You might know how to change your oil, but do you know where you can legally recycle motor oil?” posits Dana Meyer, owner of Dana Meyer Auto Care in Albany. “The truth is, it’s often easier, faster, and less expensive than the cost of materials and your own time to have a professional handle the work. Modern vehicles are very complicated and computerized, and it takes specialized equipment and tools to perform most repairs and maintenance.”

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Frequently Asked Questions

Q: How much will it cost to repair my car?

A: It depends on a variety of factors, but once we look at your vehicle and determine the scope of work, we’ll give you a quote for your specific repair.

Q: How long will it take to fix my car?

A: Most repairs and maintenance can be done on the same day, depending on the depth of the service, but we’ll give you a general idea of how long it will take when you drop off your car. If we have to do diagnostics or research the problem, we’ll call you as soon as we know what’s going on.

Q: Can you help me decide if I should repair my car right now or wait until later?

A: Absolutely. We’ll give you a prioritized list of issues so you can choose when to do certain repairs and maintenance. Depending on the problem and how often you normally drive, some repairs can wait for weeks or even months.

Q: How important are the warning lights on my dashboard?

A: More important than you think. There are hundreds of sensors on modern vehicles, and each one sends information about the condition of the battery, oil, brakes, and other systems. If a warning light comes on in your car, you should get it checked out right away.

Q: Should I consider buying a hybrid or electric vehicle?

A: We definitely recommend getting an electric vehicle, especially for local trips and commuting. They can save you money and they’re good for the environment. There’s some uncertainty about hybrids and electric vehicles, but that’s the way the market is trending. Many people worry that they’ll run out of juice and be stranded, but modern electric cars have a range of about 200 miles, so that won’t affect most people.

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SELECTED PHOTOS FROM Dana Meyer Auto Care

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Diamond Certified RATINGS ON Dana Meyer Auto Care
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Andre C.

VERIFIED Dana Meyer Auto Care CUSTOMER

1 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are a great shop to go to, dependable, honest, and an all around good business.

Their customer service

Aaron W.

VERIFIED Dana Meyer Auto Care CUSTOMER

2 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

We have used them about three times now and they always seem to be on time and on top of the matter.

They seem to actually know the specifics of the car we bring in. They were able to speak to each type and were knowledgeable, which was reassuring.

Ken R.

VERIFIED Dana Meyer Auto Care CUSTOMER

3 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would tell people to go there.

I can't think of one thing in particular. They're good.

Keith A.

VERIFIED Dana Meyer Auto Care CUSTOMER

4 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are a great alternative to the dealer and they are who I use.

They have very good customer service.

Jean Z.

VERIFIED Dana Meyer Auto Care CUSTOMER

5 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are an excellent place to have work done on your vehicle.

They have always been very competent people and they always tell me what needs to be done.

Glen M.

VERIFIED Dana Meyer Auto Care CUSTOMER

6 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are great. They go beyond being dependable, because even if I don't bring the car in, they will help me through issues over the phone. They always service my car on time and it is always good service. I have been going to them for over 25 years with three different cars, so I would definitely recommend them.

The owner is still there and everyone there is always so nice. I feel like I can talk to them about anything, like if I were considering a certain model of car to purchase next, they will take the time and tell me what they feel about the model based on their experience working on it. They are just so helpful. Once I needed help with a car that wasn't even mine, it had a key broken off in the ignition, and I had AAA send it over to them, and within an hour, they got the key out and had everything taken care of. They are just the best.

Elizabeth P.

VERIFIED Dana Meyer Auto Care CUSTOMER

7 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I have been using them for many years. In fact, I started taking my second car to them in 1998. Once I found them, I didn't have to worry about my car ever again. I would recommend them. Even their secretary is wonderful and she could probably also take a car apart with all of her knowledge. It is so nice to never have to worry about being suckered into anything, especially now that I am 85.

They are nice, thoughtful, thorough, and they do not lie about anything. They let you know what you need and what you can wait to have done.

John D.

VERIFIED Dana Meyer Auto Care CUSTOMER

8 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are great. I am no longer living in California, but if I were, I would still be using them. I found them to be helpful and friendly. I trusted them to do a good job. Most of the services were to get the car tuned up and checked for safety before I made a long car trip. I used to drive up to Oregon a lot, where I now live, and I trusted them to keep my car in shape.

Generally, they were just a good group of people doing a good job. They all worked together well and I really have no complaints.

Matt M.

VERIFIED Dana Meyer Auto Care CUSTOMER

9 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are great, easy to work with, and a local shop that I would highly recommend.

That they were friendly, informative, and made everything easy

Camilla M.

VERIFIED Dana Meyer Auto Care CUSTOMER

10 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They provide good service.

They are fast, effective, and friendly.

Donna G.

VERIFIED Dana Meyer Auto Care CUSTOMER

11 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are very good and tell you the truth.

They recommended me to a good smog test place since they don't do it themselves anymore. They are just really good, straight forward with information, and they will get you in quickly when you really do have a serious problem. I also think they offer reasonable prices. I even called them once after having to have AAA come out and put a battery in to ask them if they thought it was an okay battery, and they said "yeah go ahead." They will help you with calling insurance and things of that nature too. Another time, the Honda dealership in Berkeley told me to come in for a complementary check of the breaks, and then they said the breaks needed to be replaced, which felt weird, so we phoned Dana Meyer who pulled our record and checked when we had our breaks replaced last. They also said that it didn't make sense. They will help you and get you the information that you need.

Sergey Y.

VERIFIED Dana Meyer Auto Care CUSTOMER

12 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I am happy with them. When I asked a few questions the last time I took my car in to them, they were able to answer them and were very helpful. I would recommend them. I used to take my care to the dealership, but that was always hit-and-miss as far as service. I have been to Dana Meyer twice and am very happy.

Right now, I consider their place my new go-to for service, oil changes and things like that. They are very professional, helpful, and complete the service on time. As far as I can tell, I am happy with the quality of the repair results.

Carter M.

VERIFIED Dana Meyer Auto Care CUSTOMER

13 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are a great and honest shop. They answered all of my questions excellently.

They are very personable people.

Beverly Y.

VERIFIED Dana Meyer Auto Care CUSTOMER

14 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are great and I recommend them to people all of the time.

Their service is always great. The personnel are courteous and provide good help with explaining everything. They also do the work in a timely manner. So when they say they will do something, they will do it, and if they say it will be ready at a certain time, it's ready by that time. I have been very happy with Dana Meyer.

Phyllis V.

VERIFIED Dana Meyer Auto Care CUSTOMER

15 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are honest, reliable, dependable, and do excellent work. I would just never consider going someplace else.

They are always there for me, no matter what time of the day that I need to call them up. They are always helpful.

Tim W.

VERIFIED Dana Meyer Auto Care CUSTOMER

16 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I will be using them again soon. I have a 1961 Plymouth Fury and it takes a special person to know that car well enough to also work on it. They are knowledgeable about older cars, which was helpful in my case, because I was looking for a shop where the mechanics were experts on older makes.

They are professional and responsive to what needs to be done.

Al S.

VERIFIED Dana Meyer Auto Care CUSTOMER

17 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are honest and reasonable. The reason that I went to them in the first place was because I was not happy with the local dealership and just wanted to get a second opinion. They have been very honest with their dealings with me.

That they are an honest shop

Mila E.

VERIFIED Dana Meyer Auto Care CUSTOMER

18 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are awesome and the only place that I will ever take my Mazda to again. As a female, it's always a little intimidating going to an auto place, just because I feel the norm is to be manhandled a lot and not have the process explained to you as thoroughly as if you are a man. With Dana Meyer, their office is full of really nice ladies who also know about cars and who didn't try to bully me into spending tons of money on stuff that I didn't actually need.

They were honest, down-to-earth, and took the time to make sure I really understood what needed to be done. Nothing felt like smoke and mirrors. It was obvious where the money would be going and why.

Oliver R.

VERIFIED Dana Meyer Auto Care CUSTOMER

19 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are reliable.

They are reliable.

Hugh G.

VERIFIED Dana Meyer Auto Care CUSTOMER

20 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are very honest.

Their honesty and quality

Read All 100 Survey Responses at Ratings View

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