Diamond Certified Video Reports

Innovative Mechanical, Inc. in Diamond Certified Company Profile

Innovative Mechanical, Inc. - Diamond Certified Video Profile - video transcript

We're a heating and air conditioning contractor. The services that we offer are furnace installations and repairs, air conditioning installations, general sheet metal, which includes gutters and downspouts and flashing. We also install air filtration products and humidification products for our customers. We've been in business for 25 years, so we have a lot of field experience. It's a family-owned and operated company, so we give you that family feel that we would expect if somebody was coming into doing work in our home. When we come into somebody's home, we like to present them with different options and let them choose a system that's best going to fit their needs. We're also very big into Green Building and try to design systems that are going to be energy-efficient and improve their air quality for the customers. The average homeowner has a furnace that's in their home that's most likely 60% efficient. The new furnaces are 80 all the way up to 95% efficient, so the average homeowner can save anywhere between 25 cents to 35 cents on the Dollar on their P gen Bill. We ensure quality by following up with our customers. We call them on a regular basis. If we've done a service call for you, we call you the following day to check in to make sure you're happy and to see if you had any questions on an installation. Once it's complete, our service technicians and installers go through an 18o check to make sure everything's running efficiently and correctly. We also follow up with the customer on a regular basis to check in within and to make sure they're happy with everything. We've had customers over the years that we've kept for over 25 years. That's our biggest goal is to keep our customers happy and have repeat customers. Over 80% of our customers are repeat customers. We don't do a lot of marketing advertising. We rely on doing good work the first time and having them come back to us again and again. We are Innovative Mechanical, and we strive for Perfection for our customers. We won't stop until you're happy.