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Diamond certified companies are top rated and guaranteed

Why Trust Diamond Certified Furniture Repair Company Rated Highest in Quality?

Photo: Master’s Touch Upholstery (2017)

You are the customer. If your goal is to choose a furniture repair company that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified furniture repair company. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated furniture repair company and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you’ll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you’ll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

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DIAMOND CERTIFIED EXPERT CONTRIBUTORS IN THE Sonoma County – Furniture – Repair CATEGORY

Dan Skiles Jr. is a 45-year veteran of the upholstery industry and owner of Master’s Touch Upholstery, a Diamond Certified company. He can be reached at (707) 200-7463 or by email.

Dan Skiles Jr.

diamond certified contributor profile and expert article

Dan Skiles Jr.: Mastering the Craft

By James Florence, Diamond Certified Resource Reporter

SANTA ROSA — In the years following his employment at an upholstery shop, Dan Skiles Jr. went from sweeping floors to mastering a time-honored craft. “After graduating from high school, I got a job at a local upholstery place, where I started off pushing a broom and making deliveries,” he remembers. “Pretty soon, I moved up to stripping furniture and started learning how to sew. Along the way, one of the old-timers took me under his wing and taught me the finer points of the craft. In 1985, I started Master’s Touch Upholstery and have been here ever since.”

Today, Dan says that although shifts in popular consumption have had a diminishing effect on the upholstery trade, it has also created a more specialized niche for the craft’s remaining practitioners. “These days, most people don’t take their sofas to be reupholstered—they just buy a new one. As a result, there’s not nearly as many upholstery shops as there used to be. However, there are still plenty of people who have high-end or antique furniture they don’t want to get rid of, which helps keep us in business.”

A lifelong resident of the North Bay Area, Dan resides today in Santa Rosa with his wife, Cheryl, where he appreciates the luxuriant local landscape. “Here in Sonoma County, we have some of the most beautiful countryside around,” he asserts. “As a lover of the outdoors, I enjoy driving around and taking in the scenic beauty.”

Outside of work, Dan enjoys a number of hobbies and activities, including gardening, fishing, raising birds and playing guitar for his church’s worship band. “I like gardening on my property and fishing for largemouth bass at Clear Lake,” he affirms. “I also raise Indian Fantail pigeons, which I show, judge and sell.”

In regard to a professional philosophy, Dan espouses the importance of integrity. “When we open up a piece of furniture, we have to make decisions depending on what we find,” he explains. “An upholstery shop can either cut corners and go the cheap route or do it in a way that yields long-lasting performance. By staying committed to the latter approach, we consistently do right by our customers.”

When asked the first thing he’d do if he were to retire tomorrow, Dan says he would continue enjoying the things that currently occupy his free time. “I would spend more time tending to my garden and birds, as well as fishing. I’ve never been much for traveling—I’m just happy being out in the fresh air and among growing things.”

Ask Me Anything!

Q: Coffee or tea?
A: Tea.

Q: Have you ever read a book more than once?
A: The Bible.

Q: What’s your favorite snack?
A: My mom’s chocolate chip cookies.

Q: What’s your favorite holiday?
A: Christmas—it has religious significance for me and it’s a time for family to get together.

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Considerations for Upholstery Cushions

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SANTA ROSA — When it comes to reupholstering a chair or sofa, one aspect that’s sometimes overlooked is the cushion. However, a cushion can have a significant impact on how a piece of furniture looks and functions, so it’s important to… Read more

Expert Video Tip

Video: Considerations for Upholstery Cushions

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Complete Video Transcription:

SANTA ROSA — Host, Sarah Rutan: When having a piece of furniture re-upholstered, one important aspect to address is its cushion. Today we’re in Santa Rosa… Read more

SELECTED PHOTOS FROM THESE TOP RATED COMPANIES

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INDUSTRY INFORMATION AND RESEARCHED ARTICLES BY THE DIAMOND CERTIFIED RESOURCE

Agua Caliente
Alexander Valley
Annapolis
Asti
Bloomfield
Bodega
Bodega Bay
Boyes Hot Springs
Camp Meeker
Cazadero
Cloverdale
Cotati
Duncans Mills
El Verano
Eldridge
Fallon
Fetters Hot Springs
Forestville
Fort Ross
Freestone
Fulton
Geyserville
Glen Ellen
Graton
Guerneville
Guernewood
Healdsburg
Jenner
Kenwood
Lakeville
Larkfield
Lytton
Mark West
Monte Rio
Occidental
Penngrove
Petaluma
Rio Nido
Rohnert Park
Roseland
Russian River
Russian River Meadows
Salmon Creek
Santa Rosa
Schellville
Sebastopol
Sheridan
Sonoma
Stewarts Point Rancheria
Temelec
the Geysers
Sea Ranch
Two Rock
Valley Ford
Villa Grande
Vineburg
Windsor

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The following associations and agencies may have more information about the furniture repair industry and standards.

Contractors State License Board (CSLB) (http://www.cslb.ca.gov)
California Department of Consumer Affairs (DCA) (www.dca.ca.gov)
Professional Refinishers Group (https://www.professionalrefinisher.com/)
Restoration Industry Association (RIA) (https://www.restorationindustry.org/)

Know What You Want
Know What Furniture Repair Services You Need

It can be tempting to start making phone calls as soon as you decide to have your furniture repaired or when you notice damage. But slowing down and taking a few minutes to consider your needs and expectations can help smooth the process and ensure you’re happy with the outcome. Furniture repair is an investment, and you’ll want to be sure you hire the right company and make the right choices on repairs.

 

Before making any calls, consider the following questions and keep a written log of your answers. You will want to keep notes of your conversations with Sonoma County furniture repair shops so that you can remember the answers and advice you got and which company told you what. Having a clear and written objective can help you better communicate with local furniture repair services and find the one that’s best for you and your needs.

 

  1. Do I want to hire a Diamond Certified furniture repair company that is rated highest in quality and helpful expertise and that is backed by the Diamond Certified Performance Guarantee?
  2. What is wrong with the furniture piece(s) that need repair? (This may include torn leather couch, damaged dining room table legs, uneven table legs, broken chair legs, pet chewed wood table, fire or water damaged wood or upholstered furniture, broken chair springs, compacted or uncomfortable stuffing in seats, threadbare upholstery, damaged commercial building waiting room furniture, scratched or dull table top, gouges in wood furniture, and more.)
  3. What furniture repairs does my piece/pieces need? (Repairs may include framing repairs, surface repairs, paint or stain repairs, color matching or restaining, fabric or leather repairs or replacement, new springs, restringing or restuffing, etc.)
  4. What is my budget?
  5. Do I like the current style, color, and finish of my pieces? Or do I want to learn about style modifications, new furniture legs, paint removal, painting, restaining, color matching, finish changes, or other modifications?
  6. Is my furniture an antique? (If so, you may want to have it evaluated by an expert to ensure that repairs, modifications, and other work won’t negatively impact the value. It’s also important to verify that the Sonoma County furniture repair company you’ve chosen can perform the repairs in a way that will maintain or increase the value of the piece.)
  7. What is my timeline for repairs? (Keep in mind that furniture repair can take anywhere from a couple of hours to months, depending on the repairs needed, repair company’s schedule, and environmental factors such as temperature and humidity.)
  8. Do I want the repairs to be performed onsite, or would I consider allowing the furniture repair staff to remove the piece from my home for repairs offsite?
  9. What personal and professional characteristics do I expect from my furniture repair service (i.e., honesty, skill, knowledge, craftsmanship, communication, reliability, timeliness, etc.)?
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What To Ask In Person
Questions to Ask of Sonoma County Furniture Repair Services In Person

Phone interviews with local furniture repair companies can help you refine your list of the best companies for you in your area. But that’s only the first step in the interview process. Next, you’ll want to meet with Sonoma County furniture repair experts in person so they can see the damaged furniture in question and provide you with an estimate and answers to your remaining questions.

Most furniture repair services in Sonoma County, including those in Cotati, Windsor, Petaluma, Santa Rosa, Rohnert Park, Guerneville, Healdsburg and beyond, will insist on seeing the damaged furniture before offering advice or a bid for repair services. This is because it can be hard, if not impossible, to provide accurate bids over the phone. Repair personnel need to see the damage, review the quality and construction of the piece, and evaluate the best methods for repair in order to accurately estimate the materials, expertise, and time needed for the repairs and the overarching cost to provide quality furniture repair.

So you’ll want to invite the best companies—no more than three to five, usually—to take a look at the work in question. Your phone interviews should have helped you find at least one company that you feel comfortable moving forward with. If this isn’t the case, don’t feel pressured to invite bids from furniture repair companies that didn’t seem able to meet your needs. Instead, you’ll want to go back and interview a few more companies over the phone until you find at least one that can help you and is sensitive to your specific requirements.

During your face-to-face meeting with Sonoma County furniture repair contractors, you’ll want to ask the final questions that will help you make a decision. You’ll also want to learn what you can from the company representatives about their companies and about your furniture and the proposed repairs. Take notes so that you’re prepared to make a final decision once you have all of the information you need.

Questions you may want to ask include the following:

  1. What repairs do you recommend for this piece of furniture?
  2. Are the repairs structural, surface, or both?
  3. How long do you think the repairs will take?
  4. Are the proposed repairs worth the cost based on the value of the furniture?
  5. Will you be able to do these furniture repairs onsite, or will you want to take my furniture back to your shop? What will I need to do to facilitate either of these choices?
  6. Will you work with me to find the finish, color, fabric, leather, or finishing details that will repair my furniture to my expectations?
  7. Can you help me if I want to change the style or finish on this piece of furniture?
  8. If my piece is an antique or valuable piece of furniture, can you provide repairs or restoration services that will maintain the value?
  9. Do you have a list of recent customer references I can call?
  10. Are you responsible for warranty work if there’s ever a problem with my furniture and the repair services you provide?
  11. How would I handle any future issues with my repaired furniture?
  12. Do you provide pick-up or drop-off services for furniture you’re repairing or restoring?
  13. What else should I know about this repair or service?
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  • What To Ask References
    Learn About the Experiences of Sonoma County Furniture Repair Shop Clients

    It’s best to choose a Diamond Certified furniture repair service because all certified companies have passed an in-depth ratings process that most other companies can’t pass.

    If you want quality from furniture repair companies in Sonoma County and the greater Bay Area, including those in Cotati, Windsor, Petaluma, Santa Rosa, Rohnert Park, Guerneville, Healdsburg and your area, you can have confidence choosing a Diamond Certified company.

    Diamond Certified reports are available online for all certified companies, including local furniture repair companies. You’ll never be fooled by fake reviews, either, since all research is performed in live telephone interviews of actual customers. So all reviews are from clients who have hired these local contractors, have experience dealing with them, and can attest to the quality of their work and services.

    If you can’t find Diamond Certified furniture repair companies within reach, you’ll have to do some research on your own. In that case, it’s wise to call references provided by the top candidates.

    It’s important to remember that references provided to you by contractors are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process. That’s because references given to customers by companies are usually cherry-picked instead of randomly selected from the company’s entire customer database. Because of this, chances are good that the Sonoma County furniture repair companies you’re hoping to learn about will give you contact information for a few customers that they know are satisfied, meaning that you won’t get unbiased reports. Still, the information can be useful in understanding what previous clients have to say about the companies in question, and it gives you a chance to ask questions and learn more about the companies that you may end up hiring.

    If you do call references, explicitly ask for a list of the Sonoma County furniture repair company’s 10 most recent customers. This will help avoid them giving you the names of only customers they know were satisfied. Then call those previous clients and ask some questions.

    Sample questions you may want to ask include the following. Add to this list specific questions that will help you make a smart decision.

    1. Were you satisfied with the furniture repair, refinishing, or restoration service from (Sonoma County furniture repair service name)?
    2. What type of furniture services did they provide for you?
    3. How big was the job?
    4. Did the furniture repair service complete the work on time and as promised?
    5. Did they provide pick up or drop off services if you needed them?
    6. Did the furniture repair shop keep you informed about the status of your furniture repairs if the job took longer than one day?
    7. Was the company representative helpful in choosing the right repairs, materials, and finishes for the job?
    8. Were there unexpected costs? If so, what were the extra charges for and were they avoidable? Did the company explain the extra costs to you ahead of time, or were you surprised by the final invoice?
    9. If you live in Petaluma, Windsor, Healdsburg, Santa Rosa, Sonoma, Cloverdale, Sebastopol, Cotati, Guerneville, Rohnert Park or a smaller town, did the Sonoma County furniture repair service charge extra to pick up or drop off your furniture?
    10. Are you happy with the quality of this company’s furniture repair services?
    11. Would you hire this company again?
    12. Would you recommend this Sonoma County furniture repair service to friends and family?
    13. What is the best thing about working with this company?
    14. Is there anything I should know about your experience while I’m deciding whether to hire this company?
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  • Review Your Options
    Find Good Furniture Repair Companies in Sonoma County

    The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

    Now you have all of the information you should need to make an educated decision on the best Sonoma County furniture repair and restoration service for your needs.

    Review your notes and consider the following questions:

    1. Can one or more of the Sonoma County furniture repair companies you interviewed meet your needs in terms of furniture repair or restoration services, materials, timing, and budget?
    2. Are the furniture repair services in Guerneville, Santa Rosa, Sebastopol, Cotati, Cloverdale and your area knowledgeable about the type of furniture restoration and repair services you need?
    3. Were the company representatives able to tell you which repair services, materials, finishes, and other details were best for your particular piece of furniture?
    4. Did one company better meet your needs when it comes to furniture repair location or ability to transport your furniture if needed?
    5. Did the companies offer guarantees or warranties on their services and materials?
    6. Were they able and willing to answer your questions? Did you feel listened to and understood? Could you communicate well with the top contenders?
    7. Did one company stand out from the others?
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  • How To Work With
    Be the Kind of Client Sonoma County Furniture Repair Companies to Want to Help

    You’re choosy about the companies you hire and about the people you work with. Local furniture restoration and repair companies can be, too.

    That’s because they have limited time and resources, so it doesn’t make sense for them to work with clients who don’t value their services or who create extra work or are hard to communicate with. Instead, many Sonoma County furniture repair services in Petaluma, Windsor, Healdsburg, Santa Rosa, Sonoma, Cloverdale, Sebastopol, Cotati, Guerneville, Rohnert Park and beyond prefer to work with clients who understand value, are honest, communicate well, and are fair about their expectations and demands.

    Do your best to be fair and honest, and you can expect the same treatment in return from the services you hire. Be clear about your needs and expectations, and communicate clearly and regularly with the furniture repair service you’ve chosen. Get their input and allow them to help advise you on what’s possible and what you can expect as an end result. Additionally, understand that price and value aren’t the same thing—and insist on quality instead of a cheap price. The best companies are proud of their work, and they offer quality and value at a fair price, not necessarily the lowest price.

    What To Do When You’ve Found a Furniture Repair Company That Meets Your Needs
    It feels good to find a company you trust to offer quality furniture repairs at a fair price. Once you’ve settled on the Sonoma County furniture restoration and repair company in Petaluma, Windsor, Healdsburg, Santa Rosa, Sonoma, Cloverdale, Sebastopol, Cotati, Guerneville, Rohnert Park and your area that makes the most sense for your needs, it’s time to move forward and sign a contract for services.

    The contract you sign may simply be the original estimate or it may be a longer contract. However, any agreement you sign for furniture repair services should include in detail the scope of the project, an itemized list of services and materials that are included in the stated price, a list of services and materials or fees that are not included but are likely to apply (if any), the amount and quality of materials to be included (if known), the time frame in which the job should be started and completed, and any warranties or guarantees.

    Once your Sonoma County furniture repair shop gives you a contract, read it in full and be sure you understand and agree with all items before you sign it. Contracts are legal documents, and you can be held liable for breach of contract if you back out of the agreement after signing it. Additionally, your contract holds the responsible for upholding their end of the agreement. You must ask for additions, exclusions, or amendments before signing the contract.

    Never sign a blank or incomplete estimate or contract, or one that you don’t agree with. Be aware that you may write in requests or verbal agreements made with your furniture repair service Writing them on the contract or asking that they be included is the only way to ensure that they will be adhered to.

    Tips for Successfully Working with Furniture Repair Companies in Sonoma County
    Hiring a company known for its ability to cooperate with customers, communicating with the furniture repair providers, and maintaining an open and honest working relationship is the best way to go when having your furniture repaired or restored.

    Whether you live in Santa Rosa, Petaluma, Sebastopol, Cotati, Cloverdale, Rohnert Park, Salmon Creek, Rio Nido, Occidental, Russian River Meadows, Graton, Fulton, Forestville, Cazadero, El Verano, Alexander Valley, Freestone or another location, you have a hand in making the work go smoothly and ensuring that the end result measures up to your expectations.

    • Know and explain what you need. Research your options in terms of repair possibilities, modifications, and more. Have photos or examples, if possible, so you can visually show your Sonoma County furniture repair and restoration company.
    • Get their professional feedback. Your Sonoma County furniture repair company likely has a lot of experience with repairs like those your damaged furniture needs. Talk with them about their recommendations, suggestions, and professional advice. They may offer you a better solution or ideas you hadn’t yet considered. In the end, you’ll need to choose the repairs that make the most sense for you and your furniture, but it helps to know all of the options.
    • Be available when you say you will. This is important for onsite furniture repairs and all meetings with your Sonoma County furniture repair service. Be on time to appointments, and be sure to be present when you’re needed.
    • Arrange for pick up and drop off services if needed, or find out when you should drop off and pick up your furniture if onsite repairs aren’t possible. Some local furniture repair shops provide furniture pick up and drop off, but they may charge extra. Others may have limited space and may prefer a specific drop off or pick up date. Try to be respectful of and responsive to their needs, too.
    • Ask what you can do to make the job go more smoothly. Your local furniture refurbishing and repair service may have specific suggestions and steps you can take.
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  • Be a Good Customer
    How You Can Be a Good Sonoma County Furniture Repair Company Client

    Everyone appreciates cooperation and a good working relationship, including Sonoma County furniture repair companies.

     

    Why would you want to be a good customer? Furniture repair services in Sonoma County, including those in Santa Rosa, Petaluma, Rohnert Park, Windsor, Healdsburg, Sonoma, Cloverdale , appreciate customers who are straightforward, honest and easy to work with. Your good customer behavior sets the tone of the work from your end and can help create an environment conducive to a good working relationship. The furniture repairs may very well go smoother and any problems or misunderstandings may be more easily resolved.

     

    Here are some steps you can take:

     

    • Be clear and upfront with the furniture repair companies. Let them know what you want from them, the final outcome you’re expecting, and specific ways they can satisfy your expectations.
    • Keep a positive attitude and friendly demeanor, even if you’re discussing concerns or misunderstandings.
    • Before you hire a furniture repair service in Sonoma County, restate your expectations and goals and reiterate your understanding of the agreement. Most problems and disagreements occur because of a breakdown in communication. Clear communication and honesty about expectations can help avoid and clear up most conflicts.
    • If the job is offsite or will take longer than a day or two, ask your furniture restoration contractor if you should call to check on the progress or if they will call you with updates.
    • Be sure the Sonoma County furniture restoration company has a phone number where they can reach you while they’re working if they’re not able to repair furniture damage onsite. The work will move along more smoothly if your company representative can reach you for necessary updates, questions or work authorizations.
    • Return calls promptly to keep the furniture repairs on schedule.
    • Pay for the work promptly and as promised in your original agreement.
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Check The Work
Review Your Invoice for Furniture Repairs

Your Sonoma County furniture repair company should give you an itemized invoice for the furniture repairs and restoration services. Some invoices will be more detailed than others, but all should include the following:

  • The furniture repair company’s name, physical address and contact information.
  • A complete list of all furniture repair work performed.
  • A list of all materials and products used in the repair, refinishing, or restoration work.
  • The total cost for the services, including an itemized amount charged for labor.
  • A written explanation of any warranties or guarantees provided by the product manufacturers and the repair company.

Compare the completed work with your original contract and make sure that all of the work was done as promised and with the quality and expertise you were promised. Your furniture repair service personnel should be willing to show you your piece and explain what was done. If you have questions or concerns, now is the time to ask and get clarification.

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Written Warranties
Ask for Written Guarantees

Due to the nature of furniture repair and restoration, only some companies guarantee their work, and the warrantied services may be limited. However, if your Sonoma County furniture repair company does guarantee their work or the materials they use, they should be happy to provide you with written proof of that warranty.

The following items should be included in any written guarantee document from furniture repair services in Cotati, Windsor, Petaluma, Santa Rosa, Rohnert Park, Guerneville, Healdsburg and beyond:

  • The company name, physical address and contact information.
  • A description of what exactly the warranty covers. This should include whether the Sonoma County furniture repair service will repair or replace faulty materials or workmanship.
  • Any exclusions to the guarantee.
  • Your responsibilities when redeeming the warranty.
  • How long the warranty is valid, and whether it expires on a specific day or is prorated.
  • If the warranty coverage is transferable to the new owner if you sell the repaired or restored furniture.
  • Any actions or inactions that may invalidate the warranty.
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Top 10 Requests
Common Furniture Repair Services in Sonoma County

Depending on the type of furniture, the damage or repairs needed, and other specifics of your job, it’s likely you’ll be able to find a good furniture repair service in Sonoma County, including those serving Guerneville, Santa Rosa, Sebastopol, Cotati, Cloverdale and your area.

Residential Furniture Repair
Whether your furniture needs a touch-up, light repair, or heavy restoration services, good residential furniture repair companies can offer furniture repair services that make your home look better than ever and protect your investment. Some companies also offer in-home or on-site furniture repair for upholstered, wood, and other types of furniture.

Commercial Furniture Repair
Commercial furniture can take a beating, but repairing and restoring can often be less expensive and more time-efficient than replacing it. Sonoma County furniture repair and restoration services can repair commercial furniture for hotels and other hospitality businesses, commercial companies and offices, insurance companies, and even moving companies that have damaged pieces.

Furniture Repair for Fire and Water Damaged Pieces
Wood furniture can easily be damaged by fire or water, and upholstered pieces can, too. Good furniture restoration companies in Sonoma County and beyond can help by fixing the damage, replacing or restoring badly damaged areas, and replacing stuffing and upholstery.

Restringing, Respringing, and Restuffing
Chairs, couches, and other types of seating can need restringing, respringing, and restuffing services. Over time, repeated sitting on chairs and other seating furniture can break or permanently stretch the strings and springs that provide support. Sonoma County furniture repair shops can respring and restring the seats to give more support and make them more comfortable. Furniture seating pads like those on chairs, couches, dining room chairs, and more, can become compressed and the stuffing can become flat or lumpy. This can make furniture look old and feel uncomfortable. Restuffing adds loft and a like-new appearance to couches and chairs.

Wood Furniture Repairs
Wood furniture, including hardwoods and softwoods, such as dining tables, coffee tables and end tables, wood chairs, furniture with wooden components, banisters, mantels, cabinetry, paneling, and more, can often be repaired by good furniture repair services in Sonoma County, including those in Cotati, Windsor, Petaluma, Santa Rosa, Rohnert Park, Guerneville, Healdsburg, Cazadero, Camp Meeker, Bloomfield, Temelec, Stewarts Point Rancheria, Schellville, Two Rock, Jenner, Eldridge, Fetters Hot Springs, and beyond. They can usually remove gouges, scratches, pet damage, water rings, dents, scuffs, broken legs, damaged drawers, and more.

Creaking and Rocking Furniture Repair
Chairs that creak and tables that rock can be bothersome and make your home feel less comfortable. There’s no need to replace creaking or rocking pieces, however. Many furniture repair companies can perform structural repair and stabilization services that bring back the comfort and like-new function of most pieces.

Furniture Preservation
Antiques, family heirlooms, older furniture, and classic furniture all may benefit from preservation services. These services use special chemicals and techniques to preserve furniture from weather, use, UV light, humidity, cleaning solution damage, and other causes of permanent damage. Not all furniture repair companies can offer preservation, so if this is a service you need, talk at length with the local furniture repair shops in Petaluma, Windsor, Healdsburg, Santa Rosa, Sonoma, Cloverdale, Sebastopol, Cotati, Guerneville, Rohnert Park and the rest of Sonoma County about what your furniture preservation needs and how they can help you.

Upholstery Repair Services in Sonoma County
Threadbare, stained, stretched, torn, or otherwise damaged upholstery can be repaired and replaced by Sonoma County furniture repair companies. This allows you to keep the pieces that fit best in your home while updating the look and making them appear new. Reupholstery and upholstery repair is often less expensive than replacing old furniture, and older pieces are often better-made and higher-quality than pieces available new today.

Damaged Furniture Restoration
Damaged furniture can often be restored to its previous condition, particularly if you choose a local furniture repair company that has experience with the type of restoration needed. Restoration may be possible for antique furniture, old or aged furniture, furniture that has been scratched or scuffed, dull or old-looking furniture, furniture that has been damaged by fire or water, pet damaged furniture, furniture with peeling or cracking paint, and furniture that needs to be refinished. Talk with your local Sonoma County furniture repair service about your specific needs and what they can offer you.

Furniture Cleaning Services
Old and well-loved furniture can start to look worn and dirty over time. Sonoma County furniture repair services may be able to deep clean furniture and bring it back to like-new condition. This may include deep-set dirt removal, polishing to remove dust and handprints, water ring removal, buffing, intricate furniture cleaning, wood furniture cleaning, and more. Antiques and heirlooms may need special cleaning services that can maintain the integrity of the piece and the original finish, so be sure to talk with your furniture cleaning service to make sure they can remove the dust and dirt without harming the underlying wood or materials.

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Glossary Of Terms
Glossary of Terms Associated with Furniture Repair Companies

The following terms and definitions can help you better communicate with your local furniture repair shop personnel. As with any industry, furniture repair has its own vocabulary and jargon. If you don’t understand what your furniture repair contact is telling you or you have questions, be sure to ask them to explain until you are certain you’re on the same page/

alligatoring
When paint or the finish on furniture splits and begins to look like alligator skin, it is referred to as alligatoring. This is caused by paint or finish splitting, often because of the type of finish or the way it was applied to the surface and the way it dried. The main way to fix alligatoring is to strip and refinish the piece.

Also known as: crocodiling, paint cracking, paint crackling, crackled appearance

antiquing
Furniture that is painted, stained, or treated in a way that makes it look older than it is is called antiquing. This is often done to create antique-looking items that are not as rare, expensive or hard to care for as actual antiques. Antiquing can be made possible by faux finishing, glazing, distressing, and other methods. Some furniture repair services can make newer pieces appear antique or can antique repaired areas so they fit in with the rest of the piece. If you have an antique or valuable old piece that needs repair or restoration, be sure that you talk with an antique expert who can advise you on whether repairs will lessen the value of the piece.

Also known as: faux finishing, distressing

bleeding
Bleeding is when color seeps through underlying surfaces and causes color change. It is usually a sign that the original finish lacked a proper topcoat or dye layer, and that a seal or barrier layer wasn’t properly applied. If your furniture begins to bleed, furniture repair services can often apply a sealant or barrier coat to prevent further bleeding. The piece may need to be stripped and repainted or restained depending on the severity of the problem and your end goal.

Also known as: color bleeding, stain bleeding, color transfer

burn-in
Wood furniture that has become damaged may be repaired using the burn-in technique. In this technique, furniture repair experts fill in defects by applying a burn-in made of colored resin or shellac and fixing the resin in place with a hot knife, heat stick, or other hot implement.

Also known as: burning, burn-in repairs

burnishing
When wood furniture and other finished furniture is rubbed repeatedly, causing a shiny area where the friction has worn away the finish. Burnished areas on furniture can be repaired with refinishing methods.

Also known as: worn areas on furniture, burnished finish, shiny patches

chalking
The formation of a powdery material on the surface of a piece of furniture because of the disintegration of the surface binder or elastomer is known as chalking. Chalking makes the piece appear less shiny and can cause the piece to appear dull or powdery. Chalking is most often caused by exposure to sunlight or other weathering factors, but heat and chemicals can be triggers as well.

Also known as: paint chalking, paint flaking, paint dusting, powdery finish, powdery paint

cleaning
Furniture cleaning is the process or removing dust, dirt, and other unwanted materials from the furniture without damaging or changing the integrity of the original piece. Furniture cleaning services are often part of repair services, furniture refinishing, and furniture restoration.

Also known as: furniture cleaning, deep cleaning for furniture, furniture restoration cleaning

commercial furniture repair
Commercial furniture repair and restoration services repair commercial furniture for hotels and other hospitality businesses, commercial companies and offices, insurance companies, and even moving companies that have damaged pieces. Commercial furniture repair is often less expensive than replacing it.

Also known as: commercial furniture care, business furniture repair, office furniture repair, furniture repair for commercial buildings, doctors office furniture repairs, bank furniture repair, hotel furniture repair, moving company damaged furniture repair

dulling
The loss of gloss or sheen on the surface of a piece of furniture is known as dulling. Dulling occurs over time and when furniture is exposed to UV light or harsh lighting, heat, chemicals, water, weathering, or other abuse or daily use that slowly grinds away at the original finish. Dulling can be prevented and can be repaired.

Also known as: dull furniture, weathering, UV exposure dulling, dull finish

fading
Furniture that is exposed to sunlight or other UV light sources can fade, leaving streaks, spots, faded areas, and color change. Some furniture repair services can offer furniture preservation that prevents fading. Faded furniture can be restored using restaining and repainting methods.

Also known as: color fading, furniture fading, faded furniture, faded areas on furniture

furniture refinishing
Refinishing furniture usually involves stripping away the old finish and applying a new finish. This process can be comprehensive or simple, depending on the furniture piece, the area that needs to be refinished, how detailed the furniture is, and the type of existing and desired finish.

Also known as: refinishing services, furniture refinish

furniture repair
Any method of repairing damage to furniture is considered furniture repair. This may include restringing, respringing, restaining, restuffing, repairing cracks and chips, repairing pet damage, replacing legs or tops, replacing or repairing broken elements, buffing, or otherwise repairing the structure or finish of a piece.

Also known as: furniture repair services, broken furniture repair, fixing broken furniture

furniture restoration
Restoration refers to light cleaning and cosmetic repairs to a piece of furniture. Restoration maintains the integrity and appearance of the furniture while making it more stable, clean, and attractive. Restoration can maintain or improve the value of a piece of furniture if it is done correctly and by an expert in furniture restoration services.

Also known as: restored furniture, antique restoration, old furniture restoration

furniture restuffing
Chairs, couches, and other types of seating can need restuffing services. Over time, repeated sitting can make the seating pads on chairs, couches, and dining room chairs become compressed, flat or lumpy. This can make furniture look old and feel uncomfortable. Restuffing adds loft and a like-new appearance.

Also known as: stuffed furniture repair, chair restuffing, couch restuffing

grain raising
Wood furniture that is exposed to water may experience raised grains, or the swelling and raising of wood fibers when they absorb water. Even when the piece is dry, the grain may stay raised and may have a bumpy, uneven, swollen appearance. Raised wood grain can be hard to repair and may take the skills of an experienced furniture repair service.

Also known as: raised grain, raised wood grain, grain rise, water damaged wood, water damaged furniture, furniture water damage repair

peeling
Paint, lacquer, and other finish that is pulling away from a piece of furniture is considered peeling. The culprit is often poor adhesion of the paint or finish, but the causes can vary, including substandard materials, UV exposure, weathering, age, water damage, poor quality substrate, lack of preparation, poor paint application, humidity, and more. Peeling paint may be able to be repaired; it may also have to be stripped and reapplied by a professional.

Also known as: peeling paint, peeling furniture, furniture peeling, finish peeling, flaking paint

preservation
Preservation is the act of cleaning, protecting, and repairing furniture in a way that prevents it from becoming further damaged or aged. Preservation techniques may be provided for vintage furniture, antique furniture, valuable furniture, or family heirloom furniture. Furniture preservation aims to lengthen the life of the piece for posterity’s sake.

Also known as: furniture preservation, preserving furniture

preventive care for furniture
Preventing damage to furniture is an area where furniture repair services can help. This entails taking steps to keep furniture from becoming aged or damaged. This may include correct handling, safe moving, environmental conditions (such as temperature and humidity), maintenance and repair, cleaning, and more. Furniture repair shops can often help owners of valuable, antique or rare furniture to formulate and implement a plan for preventative care for those pieces.

Also known as: preventative care for furniture, furniture conservation, preventative conservation, furniture damage prevention

residential furniture repair
Residential furniture repair companies offer furniture repair services for residential customers that have damaged furniture in their homes. Residential furniture repair may include in-home or on-site furniture repair for upholstered, wood, and other types of furniture.

Also known as: residential furniture repairs, home furniture repairs, furniture repair

restringing and respringing
Chairs, couches, and other types of seating can need restringing or respringing. Over time, repeated sitting on seating can break or permanently stretch the strings and springs that provide support to the cushions or seats. Local furniture repair shops can respring and restring the seats to give more support and make them more comfortable.

Also known as: fixing broken furniture springs, fixing furniture support strings

touch up
Furniture touch ups include light repairs for scratches, dings, chips, burnishing, and more. Touch ups are done before there is major damage and keep furniture pieces looking new.

Also known as: light repair for furniture, furniture touch up, furniture cosmetic touch ups, touchups

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Frequently Asked Questions
Common Questions Asked of Furniture Repair Companies

Q: Why choose a Diamond Certified Furniture Repair Companies?
A: Diamond Certified helps you choose a furniture repair company with confidence by offering a list of top-rated local companies who have passed the country’s most in-depth rating process. Only furniture repair companies rated Highest in Quality and Helpful Expertise earn the prestigious Diamond Certified award. Most companies can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee. So you’ll feel confident choosing a Diamond Certified furniture repair companies.

Q: How long will it take for my furniture repair to be completed?

A: Every project is different, and every local furniture repair service works at its own pace. Some repairs can be done quickly, within hours, while other projects take days or even weeks. When you interview or get estimates from furniture repair companies, ask them about the expected timeline for your specific project.

 

Q: Can local furniture repair services repair pet damage?
A: As much as we love them, pets like cats, dogs, rabbits, and others can leave scratch, bite, chew, or claw marks on prized furniture. Many furniture repair companies can fix these problems, especially if they are surface damage or to wood furniture. Talk with furniture repair contractors about your specific needs.

Q: Is it possible to refinish worn tables?
A: Yes. Most tables, including those that have burnished or worn spots, scratches, scuffs, discoloration, use marks, water rings and other minor surface damage can be easily refinished by simply applying a new coat of finish to the top of the surface. If there is more wearing or damage than can be easily covered, most furniture repair contractors can strip and refinish worn or damaged pieces.

Q: A hot dish left a white spot on my table. Can this be repaired?
A: This is a common type of table damage that can often be repaired within a few hours. Many local furniture repair services can repair steam and heat damage to tables and other furniture onsite. If the damage can’t be repaired, expert furniture restoration companies may be able to offer restoration or other solutions.

Q: Why won’t many furniture repair companies offer quotes over the phone?
A: Like with many other professionals in related trades, furniture repair experts often need to see a particular piece in order to give an honest and accurate estimate for repair or restoration. Additionally, it can be hard for customers to completely explain what needs to be done and the current condition of the piece. They also may not know what needs to be done to repair the piece. Professional furniture repair contractors can often tell right away what repair methods are needed and what it will take to repair a specific piece, but they need to see the damage and condition of the furniture to give that information. Most local furniture repair shops offer free estimates, and many will even come to your home to give their assessment.

Q: Is my piece of furniture worth repairing or restoring?
A: Most good furniture repair specialists can help you determine whether the cost of repair or restoration will cost more than the piece is worth. If the item is a family heirloom, a beloved piece, or an item that you want to have long-term, the cost of refinishing may be worth it. If it’s a cheap piece of furniture, one you don’t want to keep forever, or has no sentimental or other value to you, replacing it may make more sense.

Q: Can my damaged furniture be repaired at my home?
A: That depends on the damage, the repairs needed, and the company you’ve chosen to perform your furniture repairs. Some companies offer mobile furniture repair or on-site furniture repair for some types of damage, including surface damage to wood furniture, minor repairs, and surface repairs. However, it is most common for damaged furniture to be repaired in your furniture repair company’s shop. There they will have all of the tools and materials needed for the repair service, and they’ll be able to perform repairs that take longer or require multiple steps. Talk with your furniture repair service if you’re interested in learning whether onsite furniture repair is possible for your job.

Q: Will repairing or restoring my furniture make it worth less?
A: Actually, the opposite is almost always true. Furniture in good condition is nearly always worth more than damaged or old-looking furniture. Having an experienced, skilled furniture repair service repair your furniture or provide restoration services usually adds value to pieces. If you have antique furniture, talk with a qualified antique furniture restorer about your specific concerns. Most antique furniture pieces can be restored and still maintain—and even improve—the value of the piece. There are rare cases where restoration can impact the value of a piece, so be sure to talk with an antiques expert if you’re concerned about the value of a true antique or rare piece.

Q: Can furniture repair companies refinish new furniture to match my existing furniture or to make an old piece fit in with my new décor?
A: Sure! Refinishing pieces, including color changes and specialty finishes is a service that most furniture repair contractors offer. This allows you to seamlessly integrate old and new pieces, such as heirloom hutches, wood tables, chairs with wooden legs, and more. Specialty finishes are also a possibility. Talk with local furniture repair companies near you to find out if they’re able to help you accomplish your goals.

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