Diamond Certified Company Report

Wesco Screen Company Inc.

Diamond Certified Company Report

Wesco Screen Company Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 175 VERIFIED CUSTOMERS i

Jan M.

VERIFIED Wesco Screen Company Inc. CUSTOMER

1 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you need a screen, Wesco is the place to go.

James himself came out to measure, and he did the installation. He's easy to work with.

Philip G.

VERIFIED Wesco Screen Company Inc. CUSTOMER

2 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're the only screen company that I use. I would recommend them.

They're convenient, and they do what they say they're going to do. That's all that I need.

Jennifer G.

VERIFIED Wesco Screen Company Inc. CUSTOMER

3 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're good if you need your screen replaced.

It's easy, and they provide a service that I need.

Read All 175 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Wesco Screen Company Inc. provides a wide range of screen applications for residential and commercial clients in Marin, San Francisco, and Southern Sonoma Counties. The company measures and installs custom window screens, security screen doors and storm doors, wood and retractable screen doors, quality window coverings, and more.

Owner James Hislop says Wesco Screen Company backs up its longstanding reputation with an ongoing commitment to excellence. “Wesco was founded in 1954. In fact, we get customers who remember coming in with their grandparents when they were children. We place a high value on continuity and maintaining the same tradition of quality products and excellent customer service that has made us a distinguished company for generations.”

Wesco Screen Company uses high-quality materials to manufacture its products, including extruded aluminum frames, baked enamel finishes and premium screen material made by industry leader Phifer. The company is also Northern California’s largest distributor of Roll-Away retractable screen doors, and it supplements its traditional window and door screen offerings with specialty products like security screen doors and storm doors. “No matter what they’re used for, all our screens are made from the best materials available,” affirms Mr. Hislop. 

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Wesco Screen Company Inc.

COMPANY CONTACT
Service AREA

Marin County
San Francisco
Southern Sonoma County

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SERVICES PERFORMED

Screen Applications
Motorized Shade Screens
Wood & Retractable Screen Doors

BRANDS Supported
  • Roll-Away

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Wesco Screen Company Inc.

Company Profile

Wesco Screen Company Inc. provides a wide range of screen applications for residential and commercial clients in Marin, San Francisco, and Southern Sonoma Counties. The company measures and installs custom window screens, security screen doors and storm doors, wood and retractable screen doors, quality window coverings, and more.

Owner James Hislop says Wesco Screen Company backs up its longstanding reputation with an ongoing commitment to excellence. “Wesco was founded in 1954. In fact, we get customers who remember coming in with their grandparents when they were children. We place a high value on continuity and maintaining the same tradition of quality products and excellent customer service that has made us a distinguished company for generations.”

Wesco Screen Company uses high-quality materials to manufacture its products, including extruded aluminum frames, baked enamel finishes and premium screen material made by industry leader Phifer. The company is also Northern California’s largest distributor of Roll-Away retractable screen doors, and it supplements its traditional window and door screen offerings with specialty products like security screen doors and storm doors. “No matter what they’re used for, all our screens are made from the best materials available,” affirms Mr. Hislop. 

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Company Philosophy

"Our goal is to combine unparalleled customer service with high-quality products that leave our clients completely satisfied. By conducting business in an honest, genuine way, we're able to generate repeat business that results in ongoing relationships with our customers."

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Comparative Summary

Few window covering companies earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can also claim more than 50 years of industry experience, but that’s exactly the case for Wesco Screen Company Inc. “Every business transaction is based on trust, and the fact that we’ve established a positive reputation in our community that has lasted five-plus decades makes us very trustworthy to our customers,” says owner James Hislop. “We’ve always been known for our honesty and ability to supply high-quality products.”

Wesco Screen Company extends its screen application services to residential and commercial clients in Marin, San Francisco and Southern Sonoma Counties. The company installs everything from motorized shade screens to wood and retractable screen doors, and it also has the capabilities to fix customers’ existing screens.

Unlike less experienced window covering companies that rely on suppliers and outside manufacturing facilities for the products they sell and install, Wesco Screen Company maintains its own manufacturing shop so it can create quality products that are customized to each client’s exact specifications. “When something is made by hand, it’s a craft, and custom window screens are our craft,” says Mr. Hislop. “We’re able to give our customers screens that meet their needs and last much longer than factory-made alternatives.”

Wesco Screen Company further differentiates itself from its competition by offering a wide variety of unique, problem-solving screen products at its San Rafael showroom. “A lot of people think a screen is just a screen, but when they come into our showroom, they see options they never knew existed,” says Mr. Hislop. “We have security screen doors, screens that are virtually invisible, screens that stand up to corrosive sea air, pet- and kid-friendly screens, screens that filter out UV rays and allergens, and much more.”

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Industry Info

If you’re in the market for a new window or door screen, make sure you find a product that meets your specific needs. Gone are the days of one-size-fits-all window and door screen products. Instead, today’s homeowners have the option of choosing from dozens of specialty screens that meet a variety of needs. “Most people get an eye-opening education when they research all the different screens that are available,” says James Hislop, owner of Wesco Screen Company Inc. in San Rafael.

Before you make a final decision regarding one screen product or another, consider the following tips:

If you suffer from allergies, look for a product that offers relief. PollenTec, for example, is a screen material that blocks up to 99.9 percent of airborne pollen and particulates. “PollenTec can revolutionize people’s lives,” says Mr. Hislop. “It’s like a giant HEPA filter for your windows and doors. Many allergy sufferers keep their homes sealed up during allergy season, but with PollenTec, you can open your windows and breathe freely.”

Don’t sacrifice your view. Some homeowners are reluctant to put screens on their windows because they don’t want to detract from their views. In these cases, Mr. Hislop recommends Phifer UltraVue screens. “These screens virtually disappear in large windows and sliding screen doors,” he says.

Protect your furnishings and flooring. Screens with special UV filters keep the sun’s harsh rays from bleaching your furniture and flooring, which will make your home’s interior look newer for longer periods of time.

Don’t let pets destroy your screens. Pet-friendly screen products keep cats and dogs from scratching and running through screens while still preserving your view.

Get security from a screen door. Imagine a screen door that keeps your family safe even while letting in fresh air. “These security doors look like conventional screens, but they have deadbolt locks and the material is made from a large, high-tensile stainless steel, so they’re very strong,” explains Mr. Hislop. “They give homeowners a measure of security they can never get with traditional screen doors.”

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Frequently Asked Questions

Q: Do you make all the screen products you sell?

A: Yes, all the manufacturing happens at our shop. We use the original frames as a prototype to manufacture new screens, and when the product is ready, we’ll call the customer and set up a convenient time to do the installation so we can guarantee it fits and operates properly.

Q: How long will it take you to manufacture my new screens?

A: It depends on a variety of factors. The screen season is very cyclical—we can go from zero to 100 screens in the span of just one job, so our turnaround time depends on the number of jobs we have on our schedule. In the winter, we can usually have screens ready in a day or two. In the summer, it can take us a week or two to get a product ready. Contact us and we’ll give you a detailed estimate and timeframe for your specific job.

Q: Can you repair screens?

A: Yes. You can bring us your broken or damaged screens and we’ll repair and rescreen them if they’re fixable. We can also come to your home and write up a proposal if you’re too busy to come to us. If your screen frames are bent or need to be replaced, we’ll use the original frames as a prototype to manufacture new screens that are an exact fit.

Q: Do you charge for estimates?

A: No, our estimates are always free.

Q: Do you have a showroom?

A: Yes. Our San Rafael showroom is open Monday through Saturday, and it features full-sized models of wood screen doors, security doors, retractable screen doors, sliding screen doors, and more.

Q: Do you offer screens that are safe for pets and kids?

A: Yes, we have two products called Tough Screen and Pet Screen that are made of PVC-coated fiber and about nine times stronger than traditional screen material.

Q: Can I order custom screens to match my trim or windows?

A: Yes, we offer more than 200 custom colors for screens.

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SELECTED PHOTOS FROM Wesco Screen Company Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM James Hislop

Expert CONTRIBUTOR PROFILE
  • James Hislop is a 29-year veteran of the door and window screen industry and owner of Wesco Screen Company Inc., a Diamond Certified company. He can be reached at (415) 854-4985 or by email.

James Hislop: An Exceptional Ambition

By James Florence, Diamond Certified Resource Reporter

SAN RAFAEL – While few teenagers expect their summer jobs to turn into lifelong careers, even fewer aspire to one day own the businesses for which they work. For James Hislop, however, it was just such an exceptional ambition that led him to where he is today. “I started working at Wesco Screen Company as a production assistant during the busy summer season,” he remembers. “As I learned the craft and became more involved with the business, I realized I could make a pretty good living if I was able to buy the company. It was an ambitious goal for a guy in my position, but after a decade of putting my nose to the grindstone, I was able to purchase Wesco in 2001.”

After 25 years with the company, James says his favorite part of the job continues to be interacting with customers. “I’ve always enjoyed getting to know people in the local community. When I started it was actually more appealing to me than the work itself, and it’s still the most inspiring aspect of running my business.”

Born and raised in Northern Vermont, James moved to the West Coast as a child and eventually settled in Marin, where he lives today with his girlfriend, Kim, and their two-year old son, Kai. As a Bay Area resident, James says he enjoys both the natural beauty and cultural diversity of the local setting. “You might say we live in paradise. Not only are we close to the mountains and ocean, we also have one of the major cultural centers of the world in San Francisco. A lot of wonderful people are drawn to this area, and I’ve had the good fortune of meeting many of them.”

Outside of work, James enjoys spending time outdoors, whether up in the mountains or out on the water. “I’m a nature-oriented person, so I like to take advantage of everything the Bay Area has to offer in that regard,” he says. “You’ll often find me up in the Headlands or hiking on Mount Tam. I also like to take my sailboat out on the Bay to do some fishing when I get a chance.”

In his life and career, James espouses the importance of aligning one’s passion with one’s occupation. “If you’re looking for true happiness and contentment, the best advice I could give is to love your job,” he says. While this certainly applies to his current career, when asked what he’d do if he could retire tomorrow, James says he’d pursue a job he’s often dreamed of. “I’ve always wanted to be a freelance journalist so I could travel the world, meet people, write stories and take pictures. One of my interests is religious studies, so that would be a great opportunity to immerse myself in other cultures.”

Ask Me Anything!

Q: What’s your favorite animal?
A: I like birds because they have a lot of freedom.

Q: What’s your favorite movie genre?
A: Science fiction.

Q: If you could immediately master a musical instrument, what would you choose?
A: The guitar.

Q: What do you like on your pizza?
A: Olives, pepperoni and mushrooms.

Q: What was your favorite toy as a child?
A: Blocks.

Q: If you could transport yourself to any fictional world, what would you choose?
A: As a sci-fi fan, I would have to say a galaxy far, far away.

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Expert articles
  • Know Your Door and Window Screen Options

    SAN RAFAEL — Most people assume door and window screens are one-size-fits-all, but there are actually a variety of styles and options from which to choose. Whether you’re looking for increased UV protection or a clearer view, you can find a screen that meets your specific needs. Here are some popular options:

    Basic screens: Conventional fiberglass screens are commonly found in homes.

    Pet screens: If you have animals living in your home, a PVC-coated pet screen offers enhanced protection from damage caused by dogs and cats.

    Invisible screens: Designed for those who want unobstructed views out their windows or doors, products such as UltraVue offer better transparency than conventional screen material.

    Solar shade screens: For those concerned about the detrimental effects of sunlight, these screens block up to 95 percent of harmful UV rays.

    Allergy screens: Products such as PollenTEC can block up to 99.9 percent of airborne pollens, which significantly benefits those who suffer from allergies.

    Read moreRead less
Expert video tip
  • Video: Types of Window Screens

    Complete Video Transcription:

    SAN RAFAEL — Host, Sarah Rutan: If you’re planning on purchasing or replacing your screens, you’ll first want to know your options. Today, we’re in San Rafael with Diamond Certified Expert Contributor, James Hislop of Wesco Screen Company to learn more.

    Diamond Certified Expert Contributor, James Hislop: There are many options when it comes to buying screens. Most commonly, people purchase conventional fiberglass screen material for their windows. But, if you need something stronger, you can get PVC-coated pet screen. It will keep the cats and dogs from ruining your screen doors.

    Alternatively, if you need to preserve your view, there are materials called UltraVue or SeeVue, which are five and six times more transparent than conventional screen material. And then, there are solar shade screens that you can purchase. They’ll block up to 95% of the UV and heat gain. And then, there’s a product called PollenTEC. PollenTEC is a European weave and it blocks up to 99.9% of airborne pollens, which has been a godsend for many allergy sufferers.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Wesco Screen Company Inc. WEBSITE AND EXTERNAL FEED
  • Wesco Screen Company Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Wesco Screen Company Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 175 VERIFIED CUSTOMERS i
Wesco Screen Company Inc. : Average 9.3 out of 10 based on 175 unique customer surveys of customer satisfaction.

Jan M.

VERIFIED Wesco Screen Company Inc. CUSTOMER

1 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you need a screen, Wesco is the place to go.

James himself came out to measure, and he did the installation. He's easy to work with.

Philip G.

VERIFIED Wesco Screen Company Inc. CUSTOMER

2 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're the only screen company that I use. I would recommend them.

They're convenient, and they do what they say they're going to do. That's all that I need.

Jennifer G.

VERIFIED Wesco Screen Company Inc. CUSTOMER

3 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're good if you need your screen replaced.

It's easy, and they provide a service that I need.

Elijah L.

VERIFIED Wesco Screen Company Inc. CUSTOMER

4 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are pretty efficient and professional.

They did the work on time.

Richard G.

VERIFIED Wesco Screen Company Inc. CUSTOMER

5 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a fair, straight job. The quality of the material is good. The pricing is not too outrageous.

The woman at the counter was knowledgeable, friendly, and she took care of my problem.

Tim C.

VERIFIED Wesco Screen Company Inc. CUSTOMER

6 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're the best. Go to James. He's great.

They do a good job, and I've been using them for a long time.

Pierre J.

VERIFIED Wesco Screen Company Inc. CUSTOMER

7 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're always good. I think that they are a quality business that's family run. Their people have longevity there, so they're very knowledgeable and good at what they do.

I like everything. They have a good turnaround. They make a good product, the prices are competitive, and the people are friendly.

Brad C.

VERIFIED Wesco Screen Company Inc. CUSTOMER

8 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're the best. Go to James. He's great.

They are knowledgeable and professional.

Adrienne H.

VERIFIED Wesco Screen Company Inc. CUSTOMER

9 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

The end result was great. They achieved our vision for a very complicated project.

They did the job with great quality. We love our screen doors. I think the work they did is great.

Michele D.

VERIFIED Wesco Screen Company Inc. CUSTOMER

10 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable, and they do good work.

They get the job done.

Joe M.

VERIFIED Wesco Screen Company Inc. CUSTOMER

11 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

For the things that are impossible to find elsewhere, they have it.

I couldn't find the piece for my screen that I needed, and they were able to get it for me. They were friendly and very willing to wait on me.

Colin M.

VERIFIED Wesco Screen Company Inc. CUSTOMER

12 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have quality craftsmanship and a quick turnaround.

I like their professional service.

Amy O.

VERIFIED Wesco Screen Company Inc. CUSTOMER

13 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very helpful.

The woman I worked with was helpful and helped deliver a screen to my house when she didn't have to.

Becki F.

VERIFIED Wesco Screen Company Inc. CUSTOMER

14 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were dependable, and they did a good job. It took a little longer than I thought it would.

They did very good job.

John F.

VERIFIED Wesco Screen Company Inc. CUSTOMER

15 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that the screens are quality products, and the prices are competitive. That said, they're too expensive, but so is everybody else in the Bay Area. You could get them done in Sacramento for 40% less.

Their product is quality. I've probably bought 20 or 30 screens from them, and they haven't made any mistakes. They've all been good. I like these people. I like that they are local and get it done quickly. It all works well.

Theresa L.

VERIFIED Wesco Screen Company Inc. CUSTOMER

16 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a very good quality product and gave me the right options to make an informed decision that worked for my home. They know their stuff. They're experts.

I like their ability to do the job. The job was very good quality.

Alex R.

VERIFIED Wesco Screen Company Inc. CUSTOMER

17 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are all about the details and follow through. They do a great job and we didn't have any problems.

They provide great service and they follow through on their work.

Barbara F.

VERIFIED Wesco Screen Company Inc. CUSTOMER

18 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's very responsive, he does a good job, and he pays attention to what your needs are.

They had good customer service, they were friendly, and responsive. They called back quickly to give me the information that I was looking for and my job got done in a timely manner.

Bob E.

VERIFIED Wesco Screen Company Inc. CUSTOMER

19 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're excellent, but they're expensive.

The quality of the work

Bob G.

VERIFIED Wesco Screen Company Inc. CUSTOMER

20 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very prompt, they do what they say they're going to do, and there are no surprises.

They're good, they have a good location, and they're centrally located.

Read All 175 Survey Responses at Ratings View