Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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Diamond certified companies are top rated and guaranteed

Why Trust Diamond Certified Property Management Firms Rated Highest in Quality?

You are the customer. If your goal is to choose a property management company that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified property management firm. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated property management company and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you’ll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you’ll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

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DIAMOND CERTIFIED EXPERT CONTRIBUTORS IN THE San Francisco – Property Management CATEGORY

Quan Phan is a 9-year veteran of the real estate industry and owner of GBA Realty, a Diamond Certified company. He can be reached at (415) 689-1271 or by email.

Quan Phan

diamond certified contributor profile and expert article

Quan Phan: More Than a Feeling

By James Florence, Diamond Certified Program Reporter

SAN FRANCISCO — When Quan Phan purchased a beachfront condo in Baja, Mexico, his sole aim was to have a relaxing “home away from home.” What he didn’t expect was for it to lead to a new professional livelihood. “I really enjoyed the feeling that came with finding and acquiring a nice property, and I started thinking I’d like to help other people get that same feeling,” he recounts. “A couple of years later, I came back to California and went to work for a real estate firm. Soon after, I got my broker license, and in 2008, I formed GBA Realty.”

Unfortunately, Quan’s timing couldn’t have been worse, as the real estate market crashed soon after he established his firm. However, even as firms all around him were flailing in the recession’s murky deluge, he found a way to keep his business afloat. “After the market crash, there was suddenly an abundance of foreclosed properties,” he explains. “Some investors I knew approached me and said if I helped them select good properties, they would use my company to both purchase and manage their properties after the fact. So, that’s how I got started in property management.”

Today, as owner of GBA Realty, Quan says one of his favorite parts of his job is being a point of mediation between tenants and property owners. “Most conflicts between tenants and property owners can be settled quite easily, but without someone to facilitate communication, they often remain unresolved and even escalate. As a property manager, my role is to mediate between the two parties so I can minimize unnecessary conflicts and make sure everyone is treated fairly.”

Originally from Vietnam, Quan came to the United States in his adolescence, and although he says the transition was difficult, he feels it ultimately made him stronger. “It was a tough age to make that big move, and it was hard going to school and not knowing English. However, even though it was challenging, I think those challenges helped me grow. Over time, I grew to appreciate the fact that this country provides the opportunity to succeed for those willing to work for it.”

Outside of work, Quan spends most of his time and energy on his family and health. “With me, family is first,” he affirms. “In addition to my wife and son, I have four brothers and sisters, all of whom have kids, so we enjoy getting together at each other’s houses. I’ve also started exercising and biking over the last few years to stay physically active and healthy.” Additionally, Quan enjoys following local sports teams like the San Francisco Giants and the Golden State Warriors.

In regard to his professional career, Quan says there’s a lot more to being a successful property owner than making a quick buck. “Most property owners want to maximize the income from their rental properties, but they need to understand the value of looking beyond the dollar amount. When we assess potential tenants, we don’t just look at their credit scores; we look at the person and their situation as well. How long are they likely to live there? Will they take care of the property as if it were their own? These and other questions are critical points to consider when bringing tenants and property owners together.”

When asked the first thing he’d do if he were to retire tomorrow, Quan says he’d get involved in community service. “If I ever retired, I would find opportunities to volunteer. Whether that means getting involved in local schools or just helping to make the neighborhood a nicer, cleaner place, that would be very rewarding for me.”

Ask Me Anything!

Q: Did you play any sports in high school?
A: I played soccer.

Q: What’s your favorite local restaurant?
A: Waterbar in San Francisco.

Q: What’s your favorite thing to do on a rainy day?
A: Turn on the fireplace, watch sports and spend time with my family.

Q: Do you collect anything?
A: I collect wine. I have a friend who’s a wine distributor in China, and he really turned me on to the enjoyment of fine wines.

Q: What’s your favorite thing to eat for breakfast?
A: A cup of coffee. That’s all I need to get going in the morning.

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An Insurance Tip for Rental Property Owners

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SAN FRANCISCO — An important aspect of owning a rental property is having the right insurance policy in place. After initially owning a primary residence, many property owners move on to a second home and keep the first as a rental… Read more

Expert Video Tip

Video: Insurance Tip for Property Owners

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Complete Video Transcription:

SAN FRANCISCO — Host, Sarah Rutan: If you own a rental property in addition to your primary residence, you’ll want to make sure your insurance… Read more

SELECTED PHOTOS FROM THESE TOP RATED COMPANIES

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INDUSTRY INFORMATION AND RESEARCHED ARTICLES BY THE DIAMOND CERTIFIED RESOURCE

  • AppFolio

  • Buildium

industrial property management
condominium property management
commercial property management
residential property management
mobile home park property management
retail property management
real estate property management
 
rental apartment property management
vacation property management
 

rent collection
tenant-landlord liaison
account management
litigation services
property management software services
tenant problem resolution
new tenant location services
maintenance and repair services
serving eviction notices
facility management
property sales / leasing

Barbary Coast
Bayview District
Bernal Heights
the Castro
Cole Valley
Cow Hollow
Diamond Heights
Duboce Triangle
Eureka Valley
Excelsior
Financial District
Fisherman’s Wharf
Fort Mason
Glen Park
Golden Gate Park
the Haight
Haight-Ashbury
Hayes Valley
Hunters Point
Inner Richmond
Inner Sunset
Jackson Square
Japantown
Laurel Heights
Marina District
Mission District
Nob Hill
Noe Valley
North Beach
Outer Richmond
Outer Sunset
Pacific Heights
Potrero Flats
Potrero Hill
Presidio
Rincon Hill
Russian Hill
San Francisco
Sea Cliff
South of Market Street (SOMA)
Sunset District
Telegraph Hill
the Tenderloin
the Presidio
Treasure Island
Twin Peaks
Union Square
West Portal
Western Addition

94101
94102
94103
94104
94105
94107
94108
94109
94110
94111
94112
94114
94115
94116
94117
94118
94119
94120
94121
94122
94123
94124
94125
94126
94127
94129
94130
94131
94132
94133
94134
94140
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94147
94157
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94164
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Know What You Want
Things to Consider Before Hiring SF Property Management Companies

Good property management services in San Francisco, including those in Pacific Heights, North Beach, Excelsior District and the Sunset District, the Presidio, Noe Valley, Golden Gate Park, the Castro, Haight Ashbury or Cow Hollow and other areas offer similar services. However, their approach to the tasks required of landlord services and their commitment to customer satisfaction vary.

Before interviewing San Francisco property managers near you, review the following questions and learn more about the property management services you need and the landlord services you hope to work with.

  • Do I want a Diamond Certified property management company that is rated best in quality and backed by the Diamond Certified Performance Guarantee?
  • What is my budget for property management services and landlord assistance? (Fees for property management are often taken out of the rent payments each month, so factor in how much money you need to make from each rental to cover mortgage costs, upkeep costs, taxes and other debts. Ask yourself if the amount you have left over is enough to hire a property manager and still afford some level of income.)
  • What tasks do I expect or want my San Francisco landlord service to provide? These often include advertising and filling vacancies, vetting potential tenants, collecting rent, coordinating repairs and maintenance, accepting and handling emergency calls from tenants, serving eviction notices and communicating with you about the state and status of your properties.
  • Do you want to hire San Francisco property managers that have their own maintenance crew on-staff, or is contracting from a third-party ok? If so, how do you want them to handle repairs, approving repairs and maintenance, and spending on tenant improvements?
  • Do you expect monthly or quarterly statements?
  • Do you have a preference for how you receive rent payments? Some companies mail out checks monthly, others offer direct deposit, and others have specialized rent terms.
  • How do you expect your landlord services to communicate with you? Know how often and about what you expect to be contacted so you can be sure the San Francisco property managers you interview are up to your standards.
  • Is your property rent-controlled or an affordable housing rental? If so, do you expect your property management service to have experience working with these situations?
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What To Ask In Person
Questions to Ask Property Management Companies in San Francisco in Person

Your telephone interviews of San Francisco property management services should have helped you narrow down the pool of possibilities to only those local landlord services that can best meet your needs and take adequate care of your property and your tenants.

Now that you have refined your list, you'll want to meet with the stand-out property managers in person to show them your property and find out more about how they operate and how they'll care for your investment.

The following questions are some that you may want to ask. You should also add to the list a few specific questions pertaining to your properties and any questions you want to ask. Again, it's wise to write down the answers you get so that you are sure to remember which San Francisco property management service gave you the most satisfying answers, and which you felt you could work best with.

  • How do you market properties?
  • What is your tenant screening process?
  • Will you show me the lease agreement you ask renters to sign?
  • Has your lease agreement been tested in court? What was the outcome?
  • Will you give me references from three or more owners of properties that you manage and have managed for more than a year?
  • Will you give me references of individuals that live in the facilities you manage?(This may be more valuable in some ways than hearing from references of other property owners; tenants that are unhappy with property management services are more likely to move out or have delinquent rent payments, which can cost you thousands of dollars.)
  • How do you handle maintenance requests from tenants? How do you decide if the repairs are due to something the tenant did (making the tenant responsible for the repair fees), or if they are no-fault (and therefore to be paid by the property owner)?
  • Will you show me your policy manual for property management? (Most San Francisco property management firms have an office policy manual that explains how to handle every situation and how to reduce risk to the property owner. Reviewing this manual can give you a good overview of the landlord company's operations.)
  • How do you handle late rent?
  • How do you handle tenants that are not abiding by the rental agreement they've signed?
  • How does the eviction process work?
  • Do you charge me for months that my properties are vacant? Do you charge extra for filling vacancies?
  • What landscaping services do you provide? Do you do these with an in-house crew, or do you contract out? What are my fees for this?
  • How do you collect rent? Is electronic rent payment available to tenants?
  • When will I receive my rent payments? Do you offer direct deposit?
  • How are you paid for your services? Do you take your cut out of every rent payment, or do I owe you a large fee up front or at the end of the rental term?
  • What is the process if I decide to sell a property I am renting through your property management service?
  • Do you guarantee your services? What if I am unhappy with your property management services? (Some companies offer a trial period, require a certain contract length or allow no-fault, no-fee cancellation if you are unhappy with their services.)
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  • What To Ask References
    Learn From Others Who Have Hired San Francisco Property Management Services

    It’s best to choose a Diamond Certified property management companies because all certified companies have passed an in-depth ratings process that most other companies can’t pass. If you want quality from a property management service in San Francisco and the greater Bay Area, including Bernal Heights, Bayview, Richmond District and Nob Hill and your area, you can have confidence choosing a Diamond Certified company.

    That's because Diamond Certified reports are available online for all certified companies. And you’ll never be fooled by fake reviews, since all research is performed in live telephone interviews of actual customers.

    If you can’t find a Diamond Certified property management company in Sunset District, Richmond District and Mission District, Eureka Valley, the Financial District, Inner Sunset, Twin Peaks, Union Square, West Portal, Glen Park or the Marina District  or near your investment property, you’ll have to do some research on your own. Start by calling some references provided by the property management services you're considering. Keep in mind, though, that references provided to you by San Francisco property management companies are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process. 

    If you do call references on your own, ask for a list that includes a mixed bag of long-term and newer landlord service clients. This will better your chances of getting a variety of responses from property management clients, rather than the landlord services giving you the names of only long-time customers they know are satisfied.

    The following is a list of sample questions you may want to ask references to help you make the best decision on the San Francisco landlord service for you and your property.

    • How long has this San Francisco property management firm been overseeing your rental properties or investment properties?
    • Have you been pleased with how they've cared for your properties, catered to your tenants and kept up their end of the property management agreement?
    • How do they turn over rent payments to you (checks, direct deposit, monthly, etc.)?
    • Are you pleased with the quality of tenants this San Francisco property management service finds for your properties?
    • How often are your properties vacant or waiting for new tenants to move in? Do your tenants seem pleased with the property management service, or do you have a lot of turnover or vacancies that may suggest a problem with the tenant management situation?
    • Is this company good at communicating with you about your properties, any vacancies, their efforts to find new tenants, repairs or upgrades needed on the rental units and other items they are in charge of dealing with?
    • Is this property management company responsive to your needs? Are they faithful at returning phone calls and questions?
    • Does this San Francisco property management firm recommend things that can help you rent your properties faster, retain good renters or take better care of your rental properties?
    • Are you pleased with the marketing job this property management service provides when your rental units are empty or your properties have vacancies?
    • What is the best thing about working with this landlord service?
    • Is there anything you've not been pleased with?
    • Would you recommend this property manager or property management service to friends or family who have rental properties?
    • If you needed property management services in the future, would you hire this landlord service again?
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  • Review Your Options
    Refine Your Search to the Best Property Management Companies in San Francisco

    The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

    You should have a good idea of what property management services you need, and your interviews with local San Francisco property mangers should have given you a few possibilities of companies and individuals that would be a good fit for your landlord services.

    But your search isn't done yet. Before deciding on the best property management company in San Francisco for you, consider the following questions.

    • Is there a property management company in San Francisco or your area that can meet your needs for property management services, communication, fees and other details?
    • Did you like one property manager or property management services company more than the others? (It can be important to have a good working relationship with your landlord services staff, so don't discount your personal feelings toward the individuals with whom you've met with.)
    • Are the property managers you've talked with knowledgeable about taking care of rental properties, minimizing and filling vacancies, and getting the most income from rental properties while keeping renters happy?
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  • How To Work With
    What to Do Before Interviewing Property Management Companies in SF

    There are a few steps you can take to make the process of hiring a local property management service easier and more successful for you.

    First, think about the properties you own and why you are considering hiring a property management company in Pacific Heights, North Beach, Excelsior District and the Sunset District or near you.

    Property managers can take care of residential and commercial properties, and are often responsible for dealing with tenants, handling maintenance and repairs, scheduling tenant improvements, and acting as a liaison or in the property owner's stead with tenants including collecting rent and paying taxes.

    So decide whether the tasks typically taken on by property managers are tasks you want or need to delegate to a professional landlord service before calling candidates.

    You should also decide what your budget is for hiring San Francisco property management services. Fees for landlord services can range between five and 20 percent of the rent costs. While budget shouldn't be the only thing you consider, you should decide if you can afford to hire a property management service and how much you can spend. You may find that the more expensive companies can offer more services; however, you'll want to ask each service you're interviewing for a full list of their services so you can easily see which is the best value.

    Think about how you ideally want to communicate with your San Francisco property manager. Some have the capability to use email, telephone, text messaging, in-person meetings and other methods to stay in contact with property owners. This will be important to help you stay on top of the properties you own and they manage.

    Think about repairs and maintenance, accounting practices, expense statements and reporting, evictions, rent collection, yard work and landscape maintenance, filling vacancies, and other details you'll expect your San Francisco property managers to handle. Each has a range of options, and you'll want to find a tenant service that provides the type of services in the way you're comfortable with.

    The Type of Property Owner that Property Management Services Want to Work For
    Just like residential property and commercial building owners can be choosy about whom they hire, many local property managers have a preferred type of client they want to work for.

    How can you be the kind of homeowner that the best property managers want to work with? Read the following tips for more information:

    • Prove your interest in hiring San Francisco property managers that offer a good value, not just the lowest price for landlord services. Many property owners start their discussion with property managers by asking about price instead of overall value. Prove your interest in quality tenant management and property management services by asking questions about the services and expertise offered by San Francisco property management companies rather than price alone.
    • Be honest if you’re interviewing multiple property management services in Nob Hill, North Beach, the Sunset District, SOMA and the Bayview District or other areas. Only talk with carefully-selected companies that offer quality property management services so you won't be swayed by unfairly low bids.
    • Tell the San Francisco property management services exactly what you expect from them if you hire them. This will allow them to give you the most accurate bid possible and gives them insight into exactly what you want from your property management services. If they can’t provide what you need or want, it’s better to find out before you’ve wasted your time and theirs.
    • Interview local property management companies in your area of San Francisco, whether it's in Nob Hill, North Beach, the Sunset District, SOMA and the Bayview District, Potrero Hills, Russian Hill, Outer Sunset, SOMA, Telegraph Hill, Treasure Island and Union Square or another area. Most property managers prefer to manage properties within a small radius of their offices, as this allows them to provide faster service and reliable emergency repairs. Likewise, most property owners want to hire landlord services that are near their properties so tenants and buildings get the fast attention they deserve.

    Making Your Property Management Agreement Official
    Once you've found a local property management company in San Francisco, you'll want to move forward and cement your agreement by signing a contract. Good contracts will include all the pertinent details for your deal with the property managers.

    This includes the responsibilities of both you and your property manager, payment terms, guarantees or cancellation terms, and other details you want confirmed in writing. You should also add in any verbal agreements you've made with your property management service.

    Read through the contract and ask any questions before you sign it. The contract will protect your rights and those of your property manager, so it's vital that you understand all terms and exclusions with which you're agreeing to. Once you sign the contract, which is a legal document, you are legally bound to the terms you agreed upon in writing.

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  • Be a Good Customer
    How to Be a Good Property Management Services Client

    It's the property management companies responsibility put in quality property management companies using the best possible installation techniques. But you play a big part in the success of your property management companies, too.

    Here are a few simple steps you can take to be a good customer when hiring San Francisco property management companies in Bernal Heights, Bayview, Richmond District and Nob Hill or other areas.

    • Be clear and upfront with the property management companies you interview. Let them know what you want from them, the long-term outcome you’re expecting and specific ways they can satisfy your expectations.
    • Remember, a friendly smile goes a long way in forging and maintaining a relationship with your property managers.
    • Before you hire a property management service in San Francisco, restate your expectations and goals, and reiterate to the property managers your understanding of the agreement. Most problems with local property management companies occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.
    • Ask your property manager if you should call to check on your property, or if they will call you with updates or information.
    • Be sure your service representative has a phone number where they can reach you in case they need to ask questions, get more information or give you updates.
    • Return calls from your property managers promptly.
    • Pay for the property management services as promised in your agreement.

    Why would you want to be a good customer? Property managers and landlord management services in San Francisco appreciate customers who are straightforward, honest and easy to work with. Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. Things may very well go smoother and any problems may be more easily resolved. 

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Check The Work
Request A Written Contract for Property Management and Landlord Services

You will likely pay for the landlord services each month at a rate decided by the value of the rental property, and you'll want to have a written contract that details this financial information and more.

For your protection, the contract from San Francisco property management companies should include the following information:

  • The property management company name, physical address and state license number.
  • A complete list of all properties to be managed.
  • An itemized list of all property management services to be provided.
  • The total cost for the property management services and when and how payment is due.
  • A breakdown of what extra fees may be charged, when they may be charged and how much the fees will be. (This may include maintenance and repair fees, tenant searching fees, vacancy filling fees, advertising or marketing fees.)
  • The length of time the San Francisco property management company will oversee the rental properties, whether the contract is renewable at the end of the term, and how renewal takes place.
  • Any guarantees or clauses that allow either the property owner or landlord service to terminate the agreement, and any penalties for early termination of the contract.
  • Any verbal requests or understandings reached by the property owner and property management service should be included in this written document.
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Written Warranties
Property Management Services Available in San Francisco and the Bay Area

Most local property management companies in San Francisco and the surrounding areas are professional property management and tenant services that give property owners peace-of-mind and less hands-on management duties.

Call the local tenant management services you're considering in Sunset District, Richmond District and Mission District or other areas for more information about the exact property management services available to you. Some of the most common are listed below for your convenience.

Most local property management companies in San Francisco and the surrounding areas are professional property management and tenant services that give property owners peace-of-mind and less hands-on management duties.

Call the local tenant management services you're considering in Sunset District, Richmond District and Mission District or other areas for more information about the exact property management services available to you. Some of the most common are listed below for your convenience.

Tenant Improvement Management Services in San Francisco 
Keeping tenants happy is key to keeping tenants, so San Francisco property managers often are in charge of providing tenant improvements. These may include repairing and upgrading rental units, repairing or replacing appliances or items within the properties, keeping the exterior of the property in good shape, and addressing tenant concerns and questions dealing with the physical buildings.

Tenant Screening
Tenant screening often includes background checks, financial checking, talking with references, and verifying that applicants are the type of tenants you want living in your property in the Tenderloin, the Excelsior District, and Bernal Heights or wherever it is located.

Condominium Property Management Services
Condominium property management in San Francisco includes finding and screening new tenants, collecting rent, providing tenant improvements, repairing and maintaining the condominiums, and other services required by owners and renters of rented condos.

Apartment Property Management
Apartments can have much higher vacancy rates than single-family homes or condominiums that are for rent. This means that good apartment property managers in San Francisco must be skilled at finding good tenants who will be long-term tenants. They must also collect rent, handle tenant complaints, ensure tenants are living according to their rental agreement, and maintain and repair the rental properties and grounds.

Residential Property Management Services in San Francisco
Property management services for residential buildings, including single-family homes, condominiums, apartment buildings, duplexes, triplexes and other properties that are meant as rental dwellings. These services include finding new tenants, caring for the homes or apartment buildings, providing maintenance and repairs, collecting rent, answering tenant questions and concerns, and minimizing property owner responsibilities.

Commercial Property Management
Commercial property management companies in San Francisco are those that provide property management services for commercial buildings including office parks, office buildings, stores, shopping centers, restaurants, and other commercial properties that are not meant for residential customers. These companies are responsible for finding and vetting commercial tenants, advertising commercial rental openings, maintaining and repairing commercial properties, collecting rent, taking care of tenant concerns and booking services for tenants.

Property Management Services for Retail Properties
Retail properties are those that serve as storefronts, stores, shopping malls and other retail locations where sellers are transacting with customers. Retail property management is a function of commercial property management, and shares many of the same responsibilities, including finding retail property renters, keeping retail renters happy, collecting rent and distributing it to the property owner, arranging for maintenance and repairs, and minimizing the duties of property owners.

Tenant Location / Filling Vacancies in Rental Properties
Empty rental properties and long-term vacancies can cost owners of rental properties hundreds and even thousands of dollars. So hiring San Francisco property management services that can quickly and effectively fill vacancies with long-term renters are important. This might include advertising for new renters, showing empty units, vetting renters, performing background checks and checking references of possible renters.

Rent Collection
Rent collection is an important part of property management services. Many San Francisco property managers have rent collection policies and methods that make it painless for them and for renters. This may include automatic or direct withdrawal of monthly rent, online rent payment, or other easy methods of collecting rent that's due.

Serving Evictions to Renters
Unfortunately, sometimes renters need to be evicted for nonpayment of rent, infractions against the rental contract they've signed, egregious damage to the rental property or other reasons. Landlord services in San Francisco are responsible for serving eviction notices and making sure tenants who are being evicted leave the premises as required. They may also be required to represent the property owner in court during legal proceedings against evicted renters.

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Top 10 Requests
Property Management Services Available in San Francisco and the Bay Area

Most local property management companies in San Francisco and the surrounding areas are professional property management and tenant services that give property owners peace-of-mind and less hands-on management duties.

Call the local tenant management services you're considering in Sunset District, Richmond District and Mission District or other areas for more information about the exact property management services available to you. Some of the most common are listed below for your convenience.

Tenant Improvement Management Services in San Francisco 
Keeping tenants happy is key to keeping tenants, so San Francisco property managers often are in charge of providing tenant improvements. These may include repairing and upgrading rental units, repairing or replacing appliances or items within the properties, keeping the exterior of the property in good shape, and addressing tenant concerns and questions dealing with the physical buildings.

Tenant Screening
Tenant screening often includes background checks, financial checking, talking with references, and verifying that applicants are the type of tenants you want living in your property in the Tenderloin, the Excelsior District, and Bernal Heights or wherever it is located.

Condominium Property Management Services
Condominium property management in San Francisco includes finding and screening new tenants, collecting rent, providing tenant improvements, repairing and maintaining the condominiums, and other services required by owners and renters of rented condos.

Apartment Property Management
Apartments can have much higher vacancy rates than single-family homes or condominiums that are for rent. This means that good apartment property managers in San Francisco must be skilled at finding good tenants who will be long-term tenants. They must also collect rent, handle tenant complaints, ensure tenants are living according to their rental agreement, and maintain and repair the rental properties and grounds.

Residential Property Management Services in San Francisco
Property management services for residential buildings, including single-family homes, condominiums, apartment buildings, duplexes, triplexes and other properties that are meant as rental dwellings. These services include finding new tenants, caring for the homes or apartment buildings, providing maintenance and repairs, collecting rent, answering tenant questions and concerns, and minimizing property owner responsibilities.

Commercial Property Management
Commercial property management companies in San Francisco are those that provide property management services for commercial buildings including office parks, office buildings, stores, shopping centers, restaurants, and other commercial properties that are not meant for residential customers. These companies are responsible for finding and vetting commercial tenants, advertising commercial rental openings, maintaining and repairing commercial properties, collecting rent, taking care of tenant concerns and booking services for tenants.

Property Management Services for Retail Properties
Retail properties are those that serve as storefronts, stores, shopping malls and other retail locations where sellers are transacting with customers. Retail property management is a function of commercial property management, and shares many of the same responsibilities, including finding retail property renters, keeping retail renters happy, collecting rent and distributing it to the property owner, arranging for maintenance and repairs, and minimizing the duties of property owners.

Tenant Location / Filling Vacancies in Rental Properties
Empty rental properties and long-term vacancies can cost owners of rental properties hundreds and even thousands of dollars. So hiring San Francisco property management services that can quickly and effectively fill vacancies with long-term renters are important. This might include advertising for new renters, showing empty units, vetting renters, performing background checks and checking references of possible renters.

Rent Collection
Rent collection is an important part of property management services. Many San Francisco property managers have rent collection policies and methods that make it painless for them and for renters. This may include automatic or direct withdrawal of monthly rent, online rent payment, or other easy methods of collecting rent that's due.

Serving Evictions to Renters
Unfortunately, sometimes renters need to be evicted for nonpayment of rent, infractions against the rental contract they've signed, egregious damage to the rental property or other reasons. Landlord services in San Francisco are responsible for serving eviction notices and making sure tenants who are being evicted leave the premises as required. They may also be required to represent the property owner in court during legal proceedings against evicted renters.

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Glossary Of Terms
Common Questions Asked About Property Management Services

Q: Why choose Diamond Certified property management companies?

Q: Why choose Diamond Certified property management companies?
A: Diamond Certified helps you choose among property management companies with confidence by offering a list of top-rated local property managers who have passed the country’s most in-depth rating process. Only local property management services rated Highest in Quality earn the prestigious Diamond Certified award. Most can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee. So you’ll feel confident choosing among Diamond Certified property management companies near you.

Q: How do property management companies price their services?
A: Some property managers charge a flat fee per month for their services. This may be a predetermined fee, or it may be a set percentage of the rental fees charged for the properties being managed. Other property management services base their fees on each individual property, or by a tiered rating system. Owners of apartments, condominiums, multi-unit properties or other buildings with multiple tenants may find bulk rate services from some property management companies. Talk with local property managers about how they price their services, and if the prices you are quoted are the final fee, or if they add on service charges or additional fees.

Q: How involved will I, the property owner, have to be in the day-to-day management of my properties?
A: That depends on the property management company you have hired and the contract you have signed with those services. Many property management services are full-service firms that provide all property rental services, tenant management and tenant services, rent collection, advertising and renting, and other services. Other companies allow their clients to choose their level of interaction with the properties they have contracted for management services.

Q: How will my property management company get my rental payment to me each month?
A: The details of your contract will spell out when and how you receive your rent payment. Most property management services will directly deposit your check in the bank or mail it to you monthly after they receive payment from the tenants.

Q: How will the property management services fill vacancies in my property/properties?
A: The best property management services and landlord services usually have a set system for filling vacancies in properties they manage. This may include advertising available properties and units in electronic media and print throughout the local area. Vacant properties cost owners money, so it's vital that you talk with your property managers about their exact methods of advertising for new tenants and filling property vacancies. Ask about the average length of vacancies, and make your decision on a landlord service accordingly.

Q: What services do professional property management companies provide?
A: Property management services and landlord companies help commercial, residential and real estate owners by managing, marketing and overseeing rental properties. The full scope of services you receive will vary depending on the property management company you hire, but you may be able to expect the following:

  • Marketing rental properties to prevent and/or minimize property vacancies.
  • Finding good applicants and appropriate renters for each property. This includes weeding out poor renters, individuals with bad credit, or those who pose a risk to the property and the investment of the property owners.
  • Maintain rental properties and keep them in good condition, including regular property inspections.
  • Hire or oversee contractors, landscapers, handymen or other individuals to repair or maintain the properties.
  • Track income and expenses and give monthly or quarterly profitability statements to the homeowner/property owner.
  • Collect rent and distribute it to the property owner.
  • Take tenant requests and solve tenant problems.
  • Communicate regularly with the property owner about the current status of the property, any repairs that are needed, and notify the owner of tenant vacancies or problems.

Q: Will my property management service help me know how to price our rental property?
A: One of the services most property managers or landlord services offer is a detailed rental market assessment. This will factor in the type, condition, location and specifics of your home.

Q: What services are included with my property management fees?
A: This depends on the contract you signed with your property manager. Some companies are all-inclusive, and the property management fees they charge include advertising, costs associated with filling vacancies, and other in-house costs. Other firms charge a low fee but add on service charges for additional services including filling vacancies. Talk with your property management service about any additional fees so that you aren't surprised by unexpected costs.

Q: Who deals with poor tenants or tenants who breach the lease contract?
A: That is usually the job of your property manager, and tenant management is one of the main reasons property owners choose to hire property management services to oversee their rental properties. Most local landlord services will notify the tenant and, if the tenant doesn't make amends or adhere to their lease contract terms, will move forward with eviction proceedings.

Q: Will the property managers inspect my rental properties?
A: Most good property management services perform inspections after tenants vacate the property or new tenants move in. They also may perform annual inspections, or inspections on a regular time line. This often includes checking the smoke alarms and carbon monoxide alarms, replacing air filters, looking for plumbing leaks, examining paint, examining caulking, and checking for overall safety and cleanliness. Depending on the details of your contract, the property management service may perform the inspections themselves or may hire an inspector, and they may provide you with pictures and/or a report on the condition of your property.

Q: Will the landlord services handle tenant problems or problems with the rental properties?
A: Yes, property management services will take calls from tenants day and night and respond to emergencies and issues.

Q: How do property managers vet new tenants?
A: Ask your property management services what methods and facts they use to qualify tenants for renting properties. Most companies send tenant applications to third party processing centers, but others check out potential tenants in-house. Items they may consider when choosing tenants include the following:

  • previous landlord references
  • recent credit reports
  • employment status
  • income level (most have a set percentage of the rent they require renters to earn in order to be eligible to rent properties from the property management firm)
  • driver license/identification verification
  • pet verification (if the property in question accepts pets)
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Frequently Asked Questions
Agencies and Associations Dealing with Landlords and Property Managers

For more information about property managers, property management services, landlord services and other tenant management companies, you may contact the following organizations, agencies and associations.

For more information about property managers, property management services, landlord services and other tenant management companies, you may contact the following organizations, agencies and associations.

National Property Management Association (NPMA) (https://www.npma.org)
Property Management Association (PMA) (www.pma-dc.org)
National Association of Residential Property Managers (NARPM) (
www.narpm.org)
Building Owners and Managers Association International (BOMA) (www.boma.org)
National Apartment Association (NAA) (www.naahq.org)
Association for Managers of Income-Producing Property (www.irem.org)
California Apartment Association (CAA) (www.caanet.org)
Professional Property Management Association of San Francisco (PPMA) (www.ppmaofsf.org)
California State Chapter of the National Association of Residential Property Managers (CALNARPM) (www.narpmcalifornia.org)
California Association of Community Managers (CACM) (www.cacm.org)
California Business Properties Association (CBPA) (www.cbpa.com)

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