Diamond Certified Company Report

Chosen Rooter & Plumbing, Inc.

Diamond Certified Company Report

Chosen Rooter & Plumbing, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Jimmy S.

VERIFIED Chosen Rooter & Plumbing, Inc. CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They got the job done.

Making the appointment was easy.

Andrew W.

VERIFIED Chosen Rooter & Plumbing, Inc. CUSTOMER

2 of 100

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were good and fast, but a little on the expensive side.

Their workers were great and on time.

Elizabeth O.

VERIFIED Chosen Rooter & Plumbing, Inc. CUSTOMER

3 of 100

Quality 9
9 10
Loyalty Yes
CRITIQUE

They stand behind their work. They had to come out a second time, because they thought they fixed the issue the first time, but actually didn't. On the second visit, they did fix it and at no charge.

They are very polite, straightforward, and stand behind their work.

Read All 100 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Daniel Tseyref is owner of Chosen Rooter & Plumbing, Inc.

Chosen Rooter & Plumbing, Inc. provides a wide range of plumbing services for residential and commercial clients throughout San Francisco. The company has the training and equipment to handle everything from routine plumbing maintenance and installations to specialized jobs like gas and water line repairs, and it can also install customized plumbing systems for kitchen, bathroom, and whole house remodeling projects.

Owner Daniel Tseyref says Chosen Rooter & Plumbing’s customer-oriented approach to plumbing has been a key factor in its success. “We don’t try to sell our customers anything—we focus on solving the problem at hand and making sure they feel safe and comfortable. They know we’ll do what needs to be done to ensure their satisfaction, and they really appreciate that.”

Chosen Rooter & Plumbing is known for taking on challenging jobs that other plumbers aren’t qualified to handle. “We love seeing the look on a customer’s face when we complete a repair that was misdiagnosed or handled improperly,” affirms Mr. Tseyref. “We consider plumbing an art form, so we take the time to put our signature on our work and make sure it looks good for years to come.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Chosen Rooter & Plumbing, Inc.

COMPANY CONTACT
Service AREA

San Francisco and Parts of San Mateo County

SERVICES PERFORMED

Plumbing Repairs & Installations
Drain Cleaning & Sewer Repairs
Gas & Water Line Repairs
Water Heater Repairs & Installations

BRANDS Supported
  • A.O.Smith Water Heaters

  • Delta

  • Grohe

  • TOTO

  • Bradford White

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Chosen Rooter & Plumbing, Inc.

Chosen Rooter & Plumbing’s staff members stand in front of one of the company’s service vans.

Company Profile

Chosen Rooter & Plumbing, Inc. provides a wide range of plumbing services for residential and commercial clients throughout San Francisco. The company has the training and equipment to handle everything from routine plumbing maintenance and installations to specialized jobs like gas and water line repairs, and it can also install customized plumbing systems for kitchen, bathroom, and whole house remodeling projects.

Owner Daniel Tseyref says Chosen Rooter & Plumbing’s customer-oriented approach to plumbing has been a key factor in its success. “We don’t try to sell our customers anything—we focus on solving the problem at hand and making sure they feel safe and comfortable. They know we’ll do what needs to be done to ensure their satisfaction, and they really appreciate that.”

Chosen Rooter & Plumbing is known for taking on challenging jobs that other plumbers aren’t qualified to handle. “We love seeing the look on a customer’s face when we complete a repair that was misdiagnosed or handled improperly,” affirms Mr. Tseyref. “We consider plumbing an art form, so we take the time to put our signature on our work and make sure it looks good for years to come.”

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Company Philosophy

“We believe every customer should be treated with the same amount of respect, whether they own a $2 million house or they’re renting an apartment. We know plumbing issues can be very inconvenient, so we utilize our knowledge and experience to diagnose and fix our customers’ systems as quickly and efficiently as possible.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Chosen Rooter & Plumbing, Inc., keeping customers happy comes down to one key factor: its ability to take on problems that other plumbers can’t solve. “We love finding issues that other companies have misdiagnosed or missed altogether,” affirms owner Daniel Tseyref. “Many of our customers expect their plumbing repairs to cost thousands of dollars, so they’re very relieved when we’re able to diagnose the problem and fix it for much less than they originally thought.”

Chosen Rooter & Plumbing has been providing plumbing services for residential and commercial clients throughout San Francisco since 2019. The company has the in-house capabilities to handle everything from routine maintenance and installations to specialized jobs like gas and water line repairs, and it’s also qualified to install customized plumbing systems for remodeling projects.

Unlike plumbing companies that work based on commission and often try to sell their clients unnecessary repairs, Chosen Rooter & Plumbing focuses on solving the problem at hand and educating its customers so they can avoid similar issues in the future. “Each of our technicians is on our payroll and doesn’t work for commission, so they’re invested in problem solving, not upselling,” says Mr. Tseyref. “Our customers trust that our main priority is fixing or diagnosing their plumbing systems as accurately as possible, and they really appreciate that.”

Ultimately, Mr. Tseyref sees Chosen Rooter & Plumbing’s distinctive approach to plumbing work as its most important attribute. “We look at plumbing like an art form, so our work doesn’t just have to operate correctly for years to come—it has to look good as well,” he explains. “Whenever someone looks at one of our repairs, it should be immediately obvious that it was performed by a trained professional who really loves their job.”

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Industry Info

If you have a recurrently clogged drain in your home, it’s important to find a permanent solution.

When a sink drain in your home gets clogged, your first instinct might be to use a liquid drain-clearing product such as Drano® or Liquid-Plumr®. After all, buying one of these products is a lot less expensive than calling a service technician. However, some of these products have been shown to damage pipes, so what should you do?

While professionals disagree on just how detrimental drain cleaning products are to a home’s pipes, one important factor to consider is the frequency of use. Using Drano for a one-time clog won’t hurt your pipes, but if it becomes a recurrent problem, continually pouring chemicals down your drain may start to have a detrimental effect. In this case, you’ll want to seek a more permanent solution, which may require professional assistance.

To clear a clogged drain, a service technician can employ a couple of different solutions. The first attempt will typically involve the use of a snake: a tool that sends a metal cable (with an auger or blades attached) down the pipeline, which clears out anything in its way. A snake will remove most obstructions, but since it doesn’t thoroughly clean pipes, it may only offer a temporary solution to severe blockage issues.

If necessary, your technician may employ a method called hydro jetting, which utilizes high-pressure water to literally blast the pipes with a powerful stream. However, before implementing this measure, the technician should inspect your piping with an in-line camera to determine if there’s any damage. If your pipes show signs of frailty, hydro jetting could actually make the damage worse.

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Frequently Asked Questions

Q: How quickly can you start my job?

A: It depends on the type of service you need. If it’s a plumbing emergency, we’ll address it right away. Non-emergency services and installations are usually scheduled a day or two in advance.

Q: How do you charge?

A: We charge based on the job, so whether your repair takes five minutes or an hour, you’ll pay the same amount. We’re as transparent as possible when it comes to our estimates, and with COVID, we know many of our customers don’t want a lot of people coming in and out of their homes, so we’ll work with you to get you a price before work begins.

Q: Can you help me even if I’m on a budget?

A: Yes. We believe everyone deserves to have a good plumber regardless of their budget. That’s why we run our company like we do. Every technician is on our payroll and doesn’t work for commission, so they’re not interested in selling you things you don’t need. That’s what makes us different—we do what needs to be done for every customer and make sure they’re completely satisfied with our work.

Q: Do you provide any warranties?

A: Yes, we provide a 30-day warranty on our labor, although we may give longer warranties depending on the job.

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SELECTED PHOTOS FROM Chosen Rooter & Plumbing, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Daniel Tseyref

Expert CONTRIBUTOR PROFILE
  • Daniel Tseyref is owner of Chosen Rooter & Plumbing, Inc., a Diamond Certified company. He can be reached at (415) 462-4764 or by email.

Daniel Tseyref: Unlocking Potential

By James Florence, Diamond Certified Resource Reporter

SAN FRANCISCO — For years, Daniel Tseyref rebuffed offers to get into the plumbing business, but when he finally gave it a try, he unlocked an unknown potential that altered his professional trajectory. “Before getting into plumbing, I worked at a car dealership for 10 years,” he recounts. “My brother was a plumber, and for years he kept trying to talk me into joining him. I was pretty adamant about not doing it. I didn’t know if I would like it, and moreover, I wasn’t sure I’d be any good at it. Eventually, he wore me down and I agreed to try it. Come to find out, I was actually pretty good at it! Plumbing requires a mechanical mind, and I never knew I had one until I gave it a shot.”

After working in the plumbing industry for seven years, Daniel took the big step of starting his own business. Today, as owner of Chosen Rooter & Plumbing, Inc., he says his favorite part of his job is bringing relief to stressed customers. “I get a lot of calls from customers who have already talked to other plumbers and want another opinion. In many cases, I’m able to provide a simpler and less expensive solution than what was quoted by the previous plumber. I love to see the relief on a customer’s face when I tell them I can solve their problem quicker and more affordably than they had expected.”

A resident of San Francisco (where he lives with his wife, Sarah, and their four children), Daniel spends his time outside of work on a variety of pastimes. “I read a lot, especially nonfiction books,” he details. “I’m also a DJ and I enjoy doing live sets at dance parties for friends.” Daniel also devotes time to practicing his faith. “We’re an observant Jewish family, so we read the Torah and observe Shabbat on Saturdays.”

When asked about a professional philosophy, Daniel says his mission is to challenge the status quo in the plumbing industry. “When I was in car sales, I didn’t use any of the tricks and gimmicks car salespeople are known for; instead, I took an honest, upfront approach. I knew if I did things the right way, I would succeed—I didn’t need to manipulate people to be successful. Today, I run my company by the same principles. Most plumbing companies pay their employees by commission, which motivates them to upsell customers on unnecessary things. In contrast, I pay my employees a straight salary, so they’re motivated to do a good job and make our customers happy.”

When asked the first thing he’d do if he were to retire tomorrow, Daniel says he’d go to Jerusalem. “As an observant Jew, I’ve always wanted to visit Jerusalem. I haven’t been able to take much time off while running my business, so if I retired, I would definitely start planning that trip.”

Ask Me Anything!

Q: What was your first job?
A: Back in Ukraine, when I was 12 years old, my first job was washing car windshields at a stoplight.

Q: What’s your favorite book?
A: My favorite book is the Torah, and my second favorite is “Born to Win” by Zig Ziglar.

Q: What’s your favorite type of food?
A: Sushi.

Q: Music or talk radio?
A: Music.

Q: What’s your favorite type of music?
A: Dance music, especially trance.

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Expert articles
  • Identifying and Resolving Toilet Leaks

    SAN FRANCISCO — Toilet leaks waste water and money, but they aren’t always easy to identify. In fact, many households have leaky toilets that perpetually go unnoticed. The good news is this problem can usually be fixed quite easily. However, before you can fix it, you need to know if there’s a problem to begin with. That’s why it’s wise to test your toilets for leaks on a regular basis.

    Testing a toilet for leaks requires almost no effort. All you have to do is insert a few drops of liquid dye or food coloring into the toilet’s tank. Come back in a couple of hours and look in the bowl—if you see color in the water, it means water is leaking from the tank into the bowl.

    Typically, this type of leak is caused by an old flapper that’s no longer creating a tight seal. To fix it, simply purchase a new flapper at your local hardware store and replace the old one. Just make sure you get the correct type of flapper for your toilet—in fact, you may want to take the old one with you to the store to confirm it’s the correct type. In this case, you’ll need to turn off water to the toilet using the shut-off valve on the wall. After installing the new flapper, turn the valve back on and you should be all set.

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Expert video tip
  • Video: How to Test for Toilet Leaks

    Complete Video Transcription:

    SAN FRANCISCO — Daniel Tseyref: Every household has toilets. And as we know, the more you use something, the more it wears and tears and potentially it will have problems. So, I’d like to share with you how to fix a constantly running toilet. It is so easy that even I can do it.

    What you want to do is you want to put a dye liquid, or they have tablets they sell at any hardware store. It calls the dye test. It’s – essentially what it is, it’s a food coloring dye. All you need to do roughly approximately once a year, just put few drops into your tank and you will see discoloration in your toilet bowl. When you do see discoloration, that’s when you know, you have a constantly running toilet, which will get your water bill extremely high. All you need to do at your local hardware store, you replace a toilet flapper. And as I mentioned earlier, it is so simple and easy even I can do it.

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Chosen Rooter & Plumbing, Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Chosen Rooter & Plumbing, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Jimmy S.

VERIFIED Chosen Rooter & Plumbing, Inc. CUSTOMER

1 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They got the job done.

Making the appointment was easy.

Edwin S.

VERIFIED Chosen Rooter & Plumbing, Inc. CUSTOMER

2 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

The last time they were here Daniel came out by himself and he did a really good job.

They were professional and so far everything has been good with their job.

Avery S.

VERIFIED Chosen Rooter & Plumbing, Inc. CUSTOMER

3 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They were professional and did the job for the right price.

Their responsiveness

David E.

VERIFIED Chosen Rooter & Plumbing, Inc. CUSTOMER

4 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

It went fine. I'd recommend them.

Everything went well.

Jason H.

VERIFIED Chosen Rooter & Plumbing, Inc. CUSTOMER

5 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

We had an issue where we needed to replace the faucet and the worker was very helpful with the whole process.

Their professionalism

David K.

VERIFIED Chosen Rooter & Plumbing, Inc. CUSTOMER

6 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I think they are good.

I mean they were in and out.

Liam N.

VERIFIED Chosen Rooter & Plumbing, Inc. CUSTOMER

7 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They provided a nice service and were very responsive. They did a good job and were highly efficient with fixing a major issue.

They fixed the problem, and it was a bad situation, but they did extra things to fix it faster.

Madison I.

VERIFIED Chosen Rooter & Plumbing, Inc. CUSTOMER

8 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are doing a great job. They are not always on time as promised, but they provide high quality.

They are good.

Jonathan C.

VERIFIED Chosen Rooter & Plumbing, Inc. CUSTOMER

9 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

To give them a try

Just the quality of their work

Andie G.

VERIFIED Chosen Rooter & Plumbing, Inc. CUSTOMER

10 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them. The guy was quick and did a great job.

I think it was how quick and tidy it was.

Roger H.

VERIFIED Chosen Rooter & Plumbing, Inc. CUSTOMER

11 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They were good.

The guy showed up on time and got things done.

Stacy K.

VERIFIED Chosen Rooter & Plumbing, Inc. CUSTOMER

12 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Daniel was amazing.

I think it was the response time

Tiffany T.

VERIFIED Chosen Rooter & Plumbing, Inc. CUSTOMER

13 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Their customer service was great.

They were on time.

Eric K.

VERIFIED Chosen Rooter & Plumbing, Inc. CUSTOMER

14 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I loved them. They were very quick, came in, and got the job done without issue. I tried another plumbing company previous to them called Genteel Plumbers and felt like they didn't do anything but charged me to try and up-sell stuff that I didn't need.

Their equipment was spotless and their uniforms were clean. Dealing with plumbing companies before I understand that their stuff can get pretty filthy, because it sort of comes with the nature of their job, but their cleanliness stood out to me. The worker's machine was spotless, as if it was brand new from the factory.

Nikki Y.

VERIFIED Chosen Rooter & Plumbing, Inc. CUSTOMER

15 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend people use them and have recommended them to friends.

They were knowledgeable and provided options. They finished the job fairly quickly.

Nina L.

VERIFIED Chosen Rooter & Plumbing, Inc. CUSTOMER

16 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They were very helpful and thought about how to best accommodate the plan.

I appreciated that they used foot-covers, because it seems like not many people use them within that particular industry.

Richard O.

VERIFIED Chosen Rooter & Plumbing, Inc. CUSTOMER

17 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them. They were good.

They were professional both times they came out.

Tim I.

VERIFIED Chosen Rooter & Plumbing, Inc. CUSTOMER

18 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They were efficient and professional.

They were efficient and professional.

Ella B.

VERIFIED Chosen Rooter & Plumbing, Inc. CUSTOMER

19 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are very professional.

They do a great job and we have really enjoyed working with them.

Michael D.

VERIFIED Chosen Rooter & Plumbing, Inc. CUSTOMER

20 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I was satisfied with them.

They did a good job.

Read All 100 Survey Responses at Ratings View

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