Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Chosen Rooter & Plumbing, Inc., keeping customers happy comes down to one key factor: its ability to take on problems that other plumbers can’t solve. “We love finding issues that other companies have misdiagnosed or missed altogether,” affirms owner Daniel Tseyref. “Many of our customers expect their plumbing repairs to cost thousands of dollars, so they’re very relieved when we’re able to diagnose the problem and fix it for much less than they originally thought.”

Chosen Rooter & Plumbing has been providing plumbing services for residential and commercial clients throughout San Francisco since 2019. The company has the in-house capabilities to handle everything from routine maintenance and installations to specialized jobs like gas and water line repairs, and it’s also qualified to install customized plumbing systems for remodeling projects.

Unlike plumbing companies that work based on commission and often try to sell their clients unnecessary repairs, Chosen Rooter & Plumbing focuses on solving the problem at hand and educating its customers so they can avoid similar issues in the future. “Each of our technicians is on our payroll and doesn’t work for commission, so they’re invested in problem solving, not upselling,” says Mr. Tseyref. “Our customers trust that our main priority is fixing or diagnosing their plumbing systems as accurately as possible, and they really appreciate that.”

Ultimately, Mr. Tseyref sees Chosen Rooter & Plumbing’s distinctive approach to plumbing work as its most important attribute. “We look at plumbing like an art form, so our work doesn’t just have to operate correctly for years to come—it has to look good as well,” he explains. “Whenever someone looks at one of our repairs, it should be immediately obvious that it was performed by a trained professional who really loves their job.”

If you have a recurrently clogged drain in your home, it’s important to find a permanent solution.

When a sink drain in your home gets clogged, your first instinct might be to use a liquid drain-clearing product such as Drano® or Liquid-Plumr®. After all, buying one of these products is a lot less expensive than calling a service technician. However, some of these products have been shown to damage pipes, so what should you do?

While professionals disagree on just how detrimental drain cleaning products are to a home’s pipes, one important factor to consider is the frequency of use. Using Drano for a one-time clog won’t hurt your pipes, but if it becomes a recurrent problem, continually pouring chemicals down your drain may start to have a detrimental effect. In this case, you’ll want to seek a more permanent solution, which may require professional assistance.

To clear a clogged drain, a service technician can employ a couple of different solutions. The first attempt will typically involve the use of a snake: a tool that sends a metal cable (with an auger or blades attached) down the pipeline, which clears out anything in its way. A snake will remove most obstructions, but since it doesn’t thoroughly clean pipes, it may only offer a temporary solution to severe blockage issues.

If necessary, your technician may employ a method called hydro jetting, which utilizes high-pressure water to literally blast the pipes with a powerful stream. However, before implementing this measure, the technician should inspect your piping with an in-line camera to determine if there’s any damage. If your pipes show signs of frailty, hydro jetting could actually make the damage worse.

Q: How quickly can you start my job?

A: It depends on the type of service you need. If it’s a plumbing emergency, we’ll address it right away. Non-emergency services and installations are usually scheduled a day or two in advance.

Q: How do you charge?

A: We charge based on the job, so whether your repair takes five minutes or an hour, you’ll pay the same amount. We’re as transparent as possible when it comes to our estimates, and with COVID, we know many of our customers don’t want a lot of people coming in and out of their homes, so we’ll work with you to get you a price before work begins.

Q: Can you help me even if I’m on a budget?

A: Yes. We believe everyone deserves to have a good plumber regardless of their budget. That’s why we run our company like we do. Every technician is on our payroll and doesn’t work for commission, so they’re not interested in selling you things you don’t need. That’s what makes us different—we do what needs to be done for every customer and make sure they’re completely satisfied with our work.

Q: Do you provide any warranties?

A: Yes, we provide a 30-day warranty on our labor, although we may give longer warranties depending on the job.