Diamond Certified Company Report

Black Diamond Paving Inc.

Diamond Certified Company Report

Black Diamond Paving Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 333 VERIFIED CUSTOMERS i

S.M.S.

VERIFIED Black Diamond Paving Inc. CUSTOMER

1 of 333

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great at what they do. I have never had a problem with them, ever. If I ask them for something on a date, they will provide it by that date, and their work is excellent.

They are timely, and their work is great. They are just really good at what they do.

C. P. M.

VERIFIED Black Diamond Paving Inc. CUSTOMER

2 of 333

Quality 10
10 10
Loyalty Yes
CRITIQUE

I use them all the time for my clients. They are very good. I plan on hiring them again for another asphalt project. I would recommend them and have told many property management clients about them already.

I liked their communication abilities. They keep to a schedule very well and when something comes up they update us on everything.

S. M. S.

VERIFIED Black Diamond Paving Inc. CUSTOMER

3 of 333

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you want it done right the first time, call them.

They do what they say they are going to do and they warranty their work, but I have never had to call them on it. They are very communicative and they are on top of things.

Read All 333 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Black Diamond Paving Inc. provides a wide range of paving and concrete repair services for commercial and industrial clients, HOA residential communities, retail establishments, schools, and churches throughout California. In addition to offering standard services such as asphalt patch paving, resurfacing, sealcoating and concrete repair, the company performs ADA upgrades and decorative overlays.

Black Diamond’s process starts with a comprehensive consultation to establish the customer’s objectives and determine their budget. Next, the company thoroughly evaluates site conditions and crafts a scope of work that meets those objectives and provides maximum value. Then, Black Diamond presents a proposal that details exactly what is included and meets with owners and board members to ensure everyone understands.

Before construction, Black Diamond distributes notices and signs throughout the center or community and posts project updates online for everyone to see. “We know how important it is for customers that we arrive when promised and complete the work according to contract, and we’re mindful of that goal for every project,” says owner Megan Reger. “Our customer-centric approach and due diligence in crafting proposals set us apart from conventional pavement maintenance contractors.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Black Diamond Paving Inc.

COMPANY CONTACT
Service AREA

California

SERVICES PERFORMED

Asphalt Patch Paving
Overlays
Sealcoating & Striping
Concrete Installation & Repair
ADA Upgrades
Europave (Decorative)

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Black Diamond Paving Inc.

A recent paving project by Black Diamond Paving

Company Profile

Black Diamond Paving Inc. provides a wide range of paving and concrete repair services for commercial and industrial clients, HOA residential communities, retail establishments, schools, and churches throughout California. In addition to offering standard services such as asphalt patch paving, resurfacing, sealcoating and concrete repair, the company performs ADA upgrades and decorative overlays.

Black Diamond’s process starts with a comprehensive consultation to establish the customer’s objectives and determine their budget. Next, the company thoroughly evaluates site conditions and crafts a scope of work that meets those objectives and provides maximum value. Then, Black Diamond presents a proposal that details exactly what is included and meets with owners and board members to ensure everyone understands.

Before construction, Black Diamond distributes notices and signs throughout the center or community and posts project updates online for everyone to see. “We know how important it is for customers that we arrive when promised and complete the work according to contract, and we’re mindful of that goal for every project,” says owner Megan Reger. “Our customer-centric approach and due diligence in crafting proposals set us apart from conventional pavement maintenance contractors.”

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Company Philosophy

“Every customer and every project is important to us. We understand paving can be a sizable investment, so we treat our customers' time and money with the respect it deserves.”

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Comparative Summary

Selecting one paving contractor from among a group of reputable competitors can be a daunting task. Often, there’s no single right way to do a paving project, and different companies will sometimes submit radically different proposals for the same project. This can result in confused customers who don’t understand what they’re paying for or contractors needing to re-bid the project–a time-consuming and costly process.

When Megan Reger and Joanne Devlin co-founded Black Diamond Paving in 1996, they had a different concept of how a paving contractor should operate: Invest all the time necessary before a project to listen to customers and determine their precise needs, and then deliver a proposal that’s right for them. Once Black Diamond Paving learns what a client’s needs are, it puts together a detailed proposal that includes a site plan (with optional photographs) showing what work is to be done in each area.

“If you’re a retail business owner and you want to keep your shopping center for just a couple of years,” says Ms. Reger, “you’re going to treat your maintenance very differently than if you want to keep it for 20 years. If you’re in a homeowners’ association–and we do a lot of homeowners’ associations–you have reserves that you can spend on maintenance. But ultimately, you need to keep up a certain appearance and solve certain issues, and if a contractor just comes in and gives you a price without really finding out what you want to achieve, everyone’s going to be frustrated.”

At Black Diamond Paving, each job’s schedule is tailored to the customer’s particular needs, explains Ms. Reger. The work plan may call for everything to be done at one time, or it may stagger the project over time, deferring lower-priority aspects of the project to conform to maintenance budgets or other requirements, such as scheduling work to create the least impact on the business or lives of the residents.

The benefits of the detailed proposal and site plan go beyond streamlining and improving the bidding process. Once the go-ahead is given, Black Diamond Paving can proceed quickly. Any delays or unexpected cost overruns are minimized, allowing the crew to get the highest-quality job done fast and efficiently.

“Sometimes, when you open up the asphalt and get underground, there are surprises,” says Ms. Reger. “That happens from time to time. But we did 357 jobs last year, and there were only 18 that had a change order that wasn’t related to the customer saying something like, ‘While you‘re out here, can you do something else?’ We like to make sure our customers know exactly what they’re getting up front, including the price they’re going to pay. We don’t want any surprises, and neither do they.”

Here are some other aspects important to Black Diamond Paving:

• Asking, listening and making client-beneficial recommendations
• Seeing the job from the client’s point of view
• Leaving the job cleaner than when they arrived
• Guaranteeing 100 percent customer satisfaction
• Preceding all proposals with thorough research and due diligence
• Treating customers with professionalism, respect and courtesy
• Giving back to the community (they participate in the Pave an Acre/Save an Acre program)
• Making their idea of value the best in the industry

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Industry Info

Choosing a pavement contractor should be as simple as one, two, three. According to Megan Reger, owner of Black Diamond Paving in Hayward and Escondido, there are three aspects to choosing the right paving contractor and working with them to get a quality job. The first is fairly straightforward and the second two are more involved, but all three are about customers getting to know a contractor and his or her work. A contractor shouldn’t be working harder than a customer to find a solution, she says—it‘s a partnership.

First, Ms. Reger recommends finding a small group of reputable contractors from which to solicit proposals. Confirm that the contractor is licensed and carries workers’ compensation and verifiable certifications. Going with a Diamond Certified contractor makes this easy, because the company research has already been done. Asking friends and neighbors for the names of good contractors they’ve worked with is another good approach. Ask a contractor for references, but keep in mind they’re only going to provide the names of favorable ones. One way around this is to ask for their three most recent projects’ contact information. By doing all these things, you can weed out disreputable contractors.

Ms. Reger likes to compare the second step to consulting a doctor about a health problem. When visiting a doctor, a patient has a responsibility to communicate—the doctor can’t just guess what’s wrong. The same is true with contractors. Get involved, inform the contractor of your requirements, and answer questions. Also, listen to the questions the contractor is asking. The best contractors will know to solicit important information. Then, once a proposal is in hand, do some research and verify that the proposal meets your requirements.

The third step is to be on site during the work—at least check in every day or so and ask questions about exactly what’s being done. Unless you’re already an expert in construction, you won’t know whether the contractor is using the right kind of compaction equipment, whether they’re rolling it quickly enough, or if they’re packing the edges correctly. By being on site and asking questions, you can help ensure you’re getting exactly what you paid for.

“It’s terrible to say,” says Ms. Reger, “but it‘s very easy to cheat in this industry. If you say you‘re putting down four inches of asphalt on 10,000 square feet and only put down three and a half inches, you’ve just made a ton of money and the customer’s probably not going to know the difference for years.”

By being involved, asking and answering questions, and working as a partner with the contractor, you can be assured the work is being done properly.

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Frequently Asked Questions

Q: Why is one contractor’s bid priced more than another’s?

A: Differing bids are usually the result of a different range or type of work. Most contractors don’t take the time up front to find out what a customer really needs; they just make assumptions. This can result in very different scopes of work, which is reflected in the price. At Black Diamond, we take the time to listen and talk with customers to find out what their long-term needs are. Then, once we have a thorough understanding of what the customer wants to achieve, we submit a proposal that fulfills those goals at a fair price.

Q: Two contractors disagree on whether we should replace or overlay our existing pavement. Why the difference?

A: It may simply be a difference in professional judgment. One contractor may think an overlay will be fine and another might disagree, but it may be that one or both don’t fully understand what your needs are. They haven’t, for example, tried to determine the volume and weight of the traffic you receive. In some cases, an overlay may be perfectly satisfactory, and in others, the size and weight of delivery trucks may necessitate a complete replacement, costing more up front but saving money in the long run.At Black Diamond, we tend to bid conservatively, treating your money as if it were our own. If you plan on keeping the property, we’ll aim to save you money over the life of the pavement rather than giving you the lowest upfront cost. On the other hand, if you plan on flipping the property in a few years, we’ll deliver a lower upfront bid, saving you money. The key is to provide the service that’s right for you.

Q: How do I know Black Diamond is the right contractor for me?

A: Our proposal addresses your individual needs in detail, shows that we understand exactly what you need, and lays out our plan for delivery. We’re happy to sit down with you, even if that means coming out some evening to meet with the homeowners’ association board, to detail similar work we’ve done in the past and listen to your needs. These meetings usually turn into sessions where we ask as many questions of you as you do of us. They can be a key component in assuring we’ll be able to deliver on exactly what you need.

Q: Can you schedule the work to minimize disruption?

A: Absolutely. Paving work can be disruptive, reducing access to your business and making life difficult for residents, but we can work to make it as tolerable as possible. Sometimes, this means temporarily closing your business so we can work as fast as possible, allowing you to reopen quickly. Other times, it means breaking the project down into staggered sub-projects, so you can continue operating while we work. And we can adjust the schedule so, for example, we’re not shutting down the loading dock on Tuesday when you expect your big deliveries.

Q: What’s the difference between asphalt and concrete paving? Which is better?

A: Asphalt is aggregate with an oil binder. It’s flexible and will move, rising as a tree root pushes it up or sinking into a pothole as the ground underneath settles. Concrete is aggregate and cement. It isn’t flexible and only moves as a single slab once it’s set. Concrete is stronger and lasts longer, but it’s more expensive to install and maintain. Asphalt tends to be a more cost-effective solution for parking lots, roads and similar applications.

Q: What’s EuroPave? Isn’t it just gravel?

A: EuroPave is a decorative outdoor surfacing. It has many different applications; you can use it on the street, in building entrances, or in portions of the landscaping around a building. Unlike asphalt, which is basically rocks with an oil binder, EuroPave is decorative stone with a clear binder made from recycled glass. The binder is porous and water drains through it. It‘s used quite often in Britain and other parts of Europe, and you can see it at famous places like Hampton Court and the Eye of London. We recently did a beautiful project at a brand-new library in San Jose with blue recycled glass.

Q: What’s infrared paving?

A: Basically, it’s a method of patching asphalt to eliminate the joint between the new and old asphalt and extend the life of the patch. When you cut out a patch and simply repave it, you create a joint around the edges. This joint will eventually crack due to the different expansion and contraction rates of the new and old asphalt. Water will eventually seep in, undermining the surface and creating more cracks.With infrared paving, we reheat the asphalt around the patch back to its original temperature and add a rejuvenator to replace the oil that’s been stripped away over time. We just rake out the old asphalt and roll it back in with the new asphalt, essentially recycling it in place. This creates a patch without a joint. It’s also much less expensive, because we don’t have to bring in new excavation equipment.

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SELECTED PHOTOS FROM Black Diamond Paving Inc.

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Diamond Certified RATINGS ON Black Diamond Paving Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 333 VERIFIED CUSTOMERS i
Black Diamond Paving Inc. : Average 9.1 out of 10 based on 333 unique customer surveys of customer satisfaction.

S.M.S.

VERIFIED Black Diamond Paving Inc. CUSTOMER

1 of 333

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great at what they do. I have never had a problem with them, ever. If I ask them for something on a date, they will provide it by that date, and their work is excellent.

They are timely, and their work is great. They are just really good at what they do.

C. P. M.

VERIFIED Black Diamond Paving Inc. CUSTOMER

2 of 333

Quality 10
10 10
Loyalty Yes
CRITIQUE

I use them all the time for my clients. They are very good. I plan on hiring them again for another asphalt project. I would recommend them and have told many property management clients about them already.

I liked their communication abilities. They keep to a schedule very well and when something comes up they update us on everything.

S. M. S.

VERIFIED Black Diamond Paving Inc. CUSTOMER

3 of 333

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you want it done right the first time, call them.

They do what they say they are going to do and they warranty their work, but I have never had to call them on it. They are very communicative and they are on top of things.

Patty C.

VERIFIED Black Diamond Paving Inc. CUSTOMER

4 of 333

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them, they did a great job.

They were quick. They always let us know when they got here, always on time, within schedule.

Javier B.

VERIFIED Black Diamond Paving Inc. CUSTOMER

5 of 333

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good customer service, they do good work, and if there is anything that needs to be adjusted, they are quick to come out and fix it.

Their representatives that we work with

Tina

VERIFIED Black Diamond Paving Inc. CUSTOMER

6 of 333

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are very professional, have a good response time, are able to make sure they are within budget and on time with their work.

They were on top of everything we needed.

Sue B.

VERIFIED Black Diamond Paving Inc. CUSTOMER

7 of 333

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional and responsive.

They are very stable over the years.

Cindy G.

VERIFIED Black Diamond Paving Inc. CUSTOMER

8 of 333

Quality 10
10 10
Loyalty Yes
CRITIQUE

They made it really easy to work with them. They did a great job without direct supervision, and they were good on all the billing and everything.

They were easy to work with.

Lisa F.

VERIFIED Black Diamond Paving Inc. CUSTOMER

9 of 333

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very friendly staff and very knowledgeable

That Brandon was the guy I dealt with, he was very communicative and gave updates frequently.

Art T.

VERIFIED Black Diamond Paving Inc. CUSTOMER

10 of 333

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were affordable, did quality work, and were professional.

All of what I just said, they were affordable, did quality work, and were professional.

Victoria R.

VERIFIED Black Diamond Paving Inc. CUSTOMER

11 of 333

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very helpful and responsive

How fast they were able to respond

Eric

VERIFIED Black Diamond Paving Inc. CUSTOMER

12 of 333

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have always followed through with their word. The representative we have worked with in the past was always able to come through with the promises, and I would be happy to use them again.

They are just an overall good company, everything you would expect.

Rob L.

VERIFIED Black Diamond Paving Inc. CUSTOMER

13 of 333

Quality 10
10 10
Loyalty Yes
CRITIQUE

Jim R. was really good.

They were quick with quoting and worked well on the project.

Kimberly G.

VERIFIED Black Diamond Paving Inc. CUSTOMER

14 of 333

Quality 10
10 10
Loyalty Yes
CRITIQUE

Alex and Chris are awesome. So, why use anyone else.

The customer service and the communication

Trudy M.

VERIFIED Black Diamond Paving Inc. CUSTOMER

15 of 333

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's too bad Mike is no longer there and we have not used them since he left, so I don't know what his replacement is like. Mike was absolutely amazing.

The education he was able to give us, on what we needed to from what we did in the past and why.

Phil M.

VERIFIED Black Diamond Paving Inc. CUSTOMER

16 of 333

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do excellent work and know a lot about paving. They follow through with their work.

They are just reliable. They know what they are doing.

Alexander R.

VERIFIED Black Diamond Paving Inc. CUSTOMER

17 of 333

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are good, good quality and good scheduling.

They hold their word and they back their work.

Wayne M.

VERIFIED Black Diamond Paving Inc. CUSTOMER

18 of 333

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say, they hold to their commitment about scheduling, the pricing is fair, and quality is good.

All the things I just mentioned, they hold to their commitment about scheduling, pricing is fair, and quality is good.

Jef R.

VERIFIED Black Diamond Paving Inc. CUSTOMER

19 of 333

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are the best, most thorough and highest quality.

Quality of the work and the crew

Darren A.

VERIFIED Black Diamond Paving Inc. CUSTOMER

20 of 333

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they are reasonably priced, they show up when expected, and they complete the job in the period of time that they commit to. The job was always well done.

That they are reasonably priced, they show up when expected, and they complete the job in the period of time that they commit to. The job was always well done.

Read All 333 Survey Responses at Ratings View