Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

Diamond certified companies are top rated and guaranteed

Why Trust Diamond Certified Movers Rated Highest in Quality?

Photo: Pedro's Moving Services, Inc (2014)

You are the customer. If your goal is to choose a moving company that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified mover. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated moving company and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you’ll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you’ll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

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Luis Aviles is owner of Moving Forward, a Diamond Certified company. He can be reached at (415) 754-3925 or by email.

Luis Aviles

diamond certified contributor profile and expert article

Luis Aviles: Moving Forward

By James Florence, Diamond Certified Resource Reporter

SAN FRANCISCO — For most people, the loss of a job would be considered a setback, but for Luis Aviles, it was just the nudge he needed to move his career forward. “I had been working for a local moving company for about a year when I was unexpectedly let go,” he recounts. “Instead of being discouraged, I actually felt empowered to go out on my own as an independent mover. I’d only been working in the industry for a year, but I’m a fast learner and felt I could definitely succeed. After doing some research about starting a business, I bought a truck, got my license and insurance, and started advertising my services. The rest is history.”

Today, as owner of Moving Forward, Luis says he enjoys being his own boss. “Running my own business keeps me busy, but it’s worth it. I don’t mind working long hours, because I like being in control of my schedule and the direction of my company. I don’t have to answer to anybody, and that feels good.”

Originally from El Salvador, Luis came to the United States in 1986 and resides today in San Francisco. When asked his favorite part of living in the city, he says he appreciates the commute—or, more precisely, the lack thereof. “Living and working in San Francisco, I’m really glad I don’t have to deal with the daily commute. Most morning traffic consists of people entering the city, so it’s really nice to be here already.”

Outside of work, Luis spends the bulk of his free time relaxing. “As a business owner, I work all the time, so when I finally have some time off, my first priority is to catch up on sleep. However, I also like to have fun when I get a chance. I go to a lot of concerts, enjoy wine tasting in the Napa Valley and occasionally get away for a long weekend in Las Vegas or Miami.”

In regard to his professional career, Luis espouses the virtues of being honest and upfront with customers. “As a business, there’s nothing to be gained from keeping things hidden from customers—it can only hurt you,” he explains. “I tell my employees, ‘If you accidently break something, just tell the customer. Don’t try to hide it, because they’ll only be more upset when they find out about it later.’ I also make it a point to be upfront and accurate when giving estimates. A lot of companies will underestimate just to get the job and then change the price later, but that’s no way to gain a loyal clientele.”

When asked the first thing he’d do if he were to retire tomorrow, Luis says he’d take an extended vacation. “Being a business owner, it’s hard to get away—I can really only take off for three or four days at a time. So, if I were to retire, I’d take two weeks or so, head to Miami and just hang out on the beach.”

Ask Me Anything!

Q: What’s your favorite Bay Area winery?
A: I have two: Beaulieu Vineyard in Rutherford and Gloria Ferrer Caves & Vineyards in Sonoma.

Q: What’s your favorite sports team?
A: The San Francisco 49ers.

Q: What’s your favorite thing to eat for breakfast?
A: Ham and eggs over easy

Q: If you could time-travel, would you go to the past or the future?
A: I would go to the past and buy some property.

Q: Do you collect anything?
A: Vintage coins and bills. I used to work at a liquor store, where I would count the money at the end of the day. After doing that for long enough, you get good at telling apart the rare coins from the rest.

Read more

3 Tips for Moving in San Francisco


SAN FRANCISCO — Moving is often a stressful undertaking, but when it comes to moving in San Francisco, the level of stress can be amplified. Fortunately, this doesn’t have to be the case: with proactive preparation, you can facilitate a smooth and… Read more

Peter Freeman is COO of Good Green Moving, a Diamond Certified company. He can be reached at (415) 649-6433 or by email.

Peter Freeman

diamond certified contributor profile and expert article

Peter Freeman: Moving it Forward

By James Florence, Diamond Certified Resource Reporter

PETALUMA — Peter Freeman has always been interested in business and innovation, so when he got the chance to work for a cutting-edge enterprise, he was all in. “I joined Good Green Moving when I was still in college,” he says. “I was majoring in economics and applied mathematics, with the hopes of starting my own business when I finished. I got connected with Jonathan Cook, the company owner, through my mom, who is a real estate agent. His company was doing a lot of innovative things with data and software to improve efficiency and environmental sustainability in the moving industry. Originally, he was going to help me start my business by using Good Green’s branding and software, but after getting to know me and my skillset, he ended up bringing me on to help him grow and scale his company. Today, I run our data analytics and handle our customer experience.”

As COO of Good Green Moving, Peter says his favorite part of his job is helping customers. “Often, when someone calls us, they’re the most stressed they’ve ever been, so it’s very rewarding to ease their anxiety and bring them peace of mind. Later, when they’re finally moved into their new home and happy with how everything went, it’s a really nice feeling.”

A resident of Kentfield, Peter spends his time outside of work on a variety of active pastimes. “I love cooking,” he details. “On the weekends, I like to have people over and cook for everyone. I also enjoy playing basketball, stock trading and fishing, although I don’t have much luck with the latter.”

In regard to a professional philosophy, Peter gives a two-tiered response. “The two main things that motivate me are environmental sustainability and the customer experience. A major part of Good Green’s philosophy is bringing sustainable practices to an industry that’s plagued by waste. By using reusable plastic bins, we’ve kept thousands of boxes out of landfills, and that’s just one of many things we’re doing to promote sustainability. Regarding the customer experience, I see a lot of moving companies that care too much about profits and not enough about people. So, it’s very important to me that our customers have the best possible experience when they move with us.”

When asked what he’d do if he were to retire tomorrow, Peter says he’d cook up a new livelihood. “I’ve always dreamed of going to culinary school. One day, when I actually do retire, it would be fun to do that and open a restaurant.”

Ask Me Anything!

Q: What’s your favorite sports team?

A: The Golden State Warriors.

Q: What’s your favorite snack?

A: A toasted bagel with cream cheese.

Q: What was your first job?

A: I worked as a waiter at the Cheesecake Factory.

Q: Do you collect anything?

A: I collect kitchen knives. It’s amazing how many different types there are—I have about 20 and they each serve a specific purpose.

Q: What’s your favorite animal?

A: The tiger. I think they’re the embodiment of beauty, grace and power.

Read more

Drawbacks of Moving Long Distance With a Van Line


PETALUMA — Any move can be difficult, but when it comes to scale and complexity, long-distance moving is in a league of its own. Transporting your household goods from California to another state is a massive endeavor that comes with… Read more

Expert Video Tip

Video: Long Distance Moving

Complete Video Transcription:

PETALUMA — Peter Freeman: One of the hardest things in moving is moving long distance. Getting your goods from California to New York has never… Read more

David Robb is a veteran of the moving industry and co-owner of Robb & Messer Moving and Storage, a Diamond Certified company. He can be reached at (415) 938-6967 or by email.

David Robb

diamond certified contributor profile and expert article

David Robb: A Positive Move

By James Florence, Diamond Certified Resource Reporter

SANTA ROSA — After graduating from college, David Robb wasn’t exactly thrilled to return to his previous job as a mover. However, by adopting a more positive outlook, he was able to turn his initial discouragement into a great success story. “I got into moving when I was 19 years old as a summer job while I was home from college,” he recounts. “As an athlete, it was a great fit for me because, like sports, it was physically challenging and I got to work in a team environment. After graduating with a degree in business administration, I was hoping to transition into a new career, but with the state of the job market in 2007, I soon found myself back in the moving industry. At first, I was discouraged about it, but at a certain point, I decided to change my mindset and start enjoying every day instead of dreading it.”

With time, David’s positive mentality progressed from a coping mechanism to a genuine state of mind that awoke new professional possibilities. “I became more and more motivated to make a positive impact on the moving industry,” he explains. “I’d encountered several situations where I didn’t agree with how moving companies handled things or treated customers, which inspired my dream of running a more customer-focused business. This dream was shared by my friend Kyle Messer, who also worked in the industry, and we eventually made that dream a reality by starting our own moving company.”

Today, as co-owner of Robb & Messer Moving and Storage, David says his favorite part of his job is working with customers. “I get a lot of fulfillment from giving our customers positive experiences. We focus on each individual customer and do our best to accommodate all of their needs in an efficient manner. That’s our challenge every day, and it’s a lot of fun.”

A resident of San Anselmo (where he lives with his wife, Emily, and their son, Rex) David expresses his appreciation for life and work in the Bay Area. “I was born in San Francisco, grew up in Santa Rosa and now live in San Anselmo, so I know the area really well, which comes in handy as a mover. I also have a large base of friends, family and business connections in the area, which I’m very thankful for.”

Outside of work, David, spends his time on a variety of active pastimes and interests. “I enjoy mountain biking, golfing and tennis,” he details. “I also like to watch professional tennis—I’ll often record matches that take place in Spain or France and watch them the next day.” Additionally, David likes to spend quality time with his family, whether riding bikes or going on walks to the park or grocery store.

In regard to a professional philosophy, David espouses the value of self-reflection. “Every day, I ask myself, ‘If I needed a mover, would I hire me?’ Fortunately, I’m always able to answer that question with a ‘yes’ because of the effort we put forth in generating positive experiences for customers. I find this is a helpful way to reflect, reassess and stay motivated.”

When asked the first thing he’d do if he were to retire tomorrow, David says he’d attend a tennis match in person. “I would fly to France and watch Rafael Nadal play in the French Open. He’ll probably be long retired by the time I actually retire, so I’m going to take advantage of this hypothetical scenario!”

Ask Me Anything!

Q: What are your favorite sports teams?
A: The Golden State Warriors and the Cleveland Cavaliers.

Q: What’s your favorite local restaurant?
A: M.H. Bread and Butter in San Anselmo. I go there with my family at least once a week.

Q: What was your favorite toy as a child?
A: My tennis racquet.

Q: What’s your favorite thing to eat for breakfast?
A: Eggs and a smoothie.

Q: If you could travel anywhere in the world, where would you go?
A: A very warm place with a beach.

Read more

4 Packing Tips for a Move


SANTA ROSA — If you’re doing your own packing in preparation for a move, consider the following tips: 1. Label all boxes. On every box you pack, write the room it will ultimately go into, as well as the general items… Read more

Expert Video Tip

Video: Communication in Moving

Complete Video Transcription:

SANTA ROSA — Host, Sarah Rutan: To avoid mistakes and other problems during a move, you’ll need to be proactive about communication. To learn more, we’re… Read more




  • Mayflower Transit

  • Allied Van Lines

  • Bekins Van Lines

moving & storage companies
national movers
international moving companies
van lines
commercial movers
long-distance moving companies
local moving companies
furniture moving companies
household moving companies (residential movers)
relocation movers
self-service moving companies

packing services
military moving services
portable moving container services
full-service moving assistance
heavy item moving
apartment moving services
piano moving
antique moving
fragile item moving
office moving / corporate moving services
auto moving / car transport services

Barbary Coast
Bayview District
Bernal Heights
the Castro
Cole Valley
Cow Hollow
Diamond Heights
Duboce Triangle
Eureka Valley
Financial District
Fisherman’s Wharf
Fort Mason
Glen Park
Golden Gate Park
the Haight
Hayes Valley
Hunters Point
Inner Richmond
Inner Sunset
Jackson Square
Laurel Heights
Marina District
Mission District
Nob Hill
Noe Valley
North Beach
Outer Richmond
Outer Sunset
Pacific Heights
Potrero Flats
Potrero Hill
Rincon Hill
Russian Hill
San Francisco
Sea Cliff
South of Market Street (SOMA)
Sunset District
Telegraph Hill
the Tenderloin
the Presidio
Treasure Island
Twin Peaks
Union Square
West Portal
Western Addition


The following are associations and licencing agencies for moving companies and relocation services.

American Moving and Storage Association (AMSA) (http://www.moving.org/)
California Moving and Storage Association (CMSA) (http://www.thecmsa.org/)
California Public Utilities Commission (CPUC) (http://www.cpuc.ca.gov/) California Department of Consumer Affairs (DCA) (www.dca.ca.gov)

Department of Transportation (DOT) (www.dot.gov)
Federal Motor Carrier Safety Administration (FMSCA) (www.fmcsa.dot.gov)
Household Goods Forwarders Association of America (HGFAA) (www.hhgfaa.org/)
International Office Moving Institute (IOMA) (www.officemoves.com)
North American Movers Association (NAMA) (www.namovers.com)
Safety and Electronics Record System (SAFER) (www.safer.fmcsa.dot.gov)

Know What You Want
Deciding What You Want Before Hiring a Moving Company in San Francisco

After you have done initial research, talk with a few of the local moving companies. Compile a list of questions and use that list when talking to the moving companies. Write down each moving company’s answers.

You want to get estimates from only those companies that meet or exceed your expectations. If they don’t give satisfactory answers to your questions, move on to the next company.

You will want to know what you need and expect from your moving company. Have an idea of your timeline, moving services, budget, and what you want in terms of personal and professional attributes.

Here are some questions that you may want to ask:

  • Do I want a Diamond Certified household moving company that is rated best in quality and backed by the Diamond Certified Guarantee?
  • Do the moving companies charge for estimates?
  • What is my timeline for moving?
  • What personal and professional characteristics would I like my San Francisco moving companyto have such as good communication skills, timeliness, honesty, integrity, and reliability?
  • Do I want the moving company to pack and move my belongings or just move my belongings?
  • Do they offer shipment tracking?
  • What is my budget for this move?
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What To Ask In Person
Questions to Ask When Speaking In Person to Moving Companies in San Francisco

Once you have narrowed the field to a few of the best San Francisco moving companies, visit a few of these in person to meet their representative. Bring your list of questions and write down each company’s answers.

Questions you might want to ask include these:

  • How long will it take for you to load, move and unload?
  • Do you have liability and workers’ compensation insurance?
  • Will you provide a written contract for moving services?
  • Can you provide me with 10 references?
  • How long have you been in the moving business?
  • What if some of my household items are damaged during the move?
  • How long will it take you to pack and move my belongings?
  • Will the movers assemble any of the furniture that has been taken apart for the move?
  • What kind of a guarantee do you offer on moving services?
  • What does the warranty cover?
  • Do you charge for estimates?
  • Can you provide local, national or international moving services based on my needs?
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  • What To Ask References
    Interview Previous Customers of Moving Companies in San Francisco

    It’s best to choose a Diamond Certified moving company because all certified companies have passed an in-depth ratings process that most other companies can’t pass. If you want quality from a moving company in San Francisco County and the greater Bay Area, you can have confidence choosing a Diamond Certified company.

    Diamond Certified reports are available online for all certified companies. And you’ll never be fooled by fake reviews. That’s because all research is performed in live telephone interviews of actual customers.

    If you can’t find a Diamond Certified moving company within reach, you’ll have to do some research on your own. If you do, it’s wise to call some references provided by your moving company. Keep in mind, though, that references provided to you by the moving company are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process.

    That’s because references given to customers from companies are cherry-picked instead of randomly selected from all their customers.

    If you do call references on your own, specifically ask for a list of the company’s 10 most recent customers. This will help avoid them giving you the names of only customers they know were satisfied.

    Sample questions to ask moving companies include these:

    • Would you recommend this moving company to your friends and family?
    • Did they clean up after they completed the move?
    • When you need this work done in the future, will you choose this same company?
    • Did they keep communication with you up to date on the status of your move?
    • If you live in a smaller town such as Financial District, Fisherman’s Wharf, Fort Mason and Glen Park, did you have to pay extra for their travel expenses to your home?
    • Were you satisfied with the service from this moving company?
    • Did they complete your move on time?
    • Did they show up at your home at the designated time?
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  • Review Your Options
    Finding a Trustworthy Moving Company in San Francisco

    The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

    Your choice of a moving company in San Francisco is an important decision that will dictate how well your belongings are cared for during the move and your satisfaction with the moving services.

    So before deciding on which moving company in San Francisco is best for you, it’s important to consider the following questions.

    • Is this estimate for moving services with in my budget?
    • Is the moving company knowledgeable about moving techniques and the specific needs of my move?
    • Does the moving company offer storage if I am not able to relocate immediately?
    • Can the moving company in San Francisco meet your needs when it comes to scheduling, customer service and experience?
    • Do the local moving companies offer written warranties to back up their services?
    Read moreRead less
  • How To Work With
    Signing a Contract With a San Francisco Moving Company

    After you have found a trustworthy San Francisco moving company, you will have peace of mind and assurance as you begin the process of relocating and that the move will be done well. Knowing that this moving company will take care of your move will allow you to focus your efforts on the other issues that need to be dealt with in the process of moving.

    Meet with the mover. Use the notes that you have taken so you can accurately describe any problems or concerns that you have. Be as detailed as possible and don’t be in a rush.

    It is as important for you to hear their suggestions and observations as it is for them to hear you. If you don’t understand something, ask for an explanation. You need to completely understand the plan for your move.

    Be sure to get all estimates in writing before any work begins. The estimate should include an itemized list of the cost of supplies and the labor. Don’t ever sign a blank estimate.

    A Contract With a San Francisco Moving Company
    When you feel satisfied with the information you have received from your San Francisco moving company and feel like all of your questions have been answered, sign the contract. Be sure that they have a phone number where you can be reached at all times so they will be able to keep you informed.

    Expect the movers to stay within the estimate, although there are tariffs and other charges that may change at the time of the move. However, if the actual moving costs exceed the original amount of the estimate, they will let you know.

    How to Make the Move Easier With San Francisco Moving Company
    Professional movers are able to handle the very small to very large aspects of their work. However, there are some things that you can do to prepare for them and to make their progress with your move go more smoothly and more quickly. Doing these things may even cut down on their labor costs.

    Get rid of any of your household items that you don’t want. Sort through your closets, rooms and garages for anything you might want to give or throw away. Don’t pack up every item that you own. Everyone collects some junk and now is the time to get rid of it. You might even consider holding a garage sale to help get rid of some of the items you don’t want to move. Moving costs are figured by weight and there’s no point in wasting money shipping things that you don’t want.

    Begin planning and organizing your move as soon as you know you will be moving. Get a notebook and put all important phone numbers in it. Also, you will need to keep track of important documents such as maps or brochures of services, etc. Having everything in one place will help reduce the stress already associated with moving.

    Read moreRead less
  • Be a Good Customer
    Planning to Be a Good Moving Company Customer

    It’s the mover’s responsibility to move you using the best possible techniques. But you play a big part in the success of your move, too.

    Here are a few simple steps you can take to be a good customer when hiring a San Francisco mover:

    • Be clear and upfront with the moving company. Let them know what you want from your move, the long-term outcome you’re expecting and specific ways they can satisfy your expectations.
    • When your contractor contacts you, return calls promptly to keep the moving company on schedule.
    • Remember, a friendly smile goes a long way.
    • Before you hire a moving company in San Francisco, restate your expectations and goals, and reiterate to the moving company’s representative your understanding of the agreement. Most problems with local movers occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.
    • Pay for the move promptly.
    • Ask your mover if you should call to check on the progress or if he will call you with updates.
    • Be sure your service representative has a phone number where they can reach you at all times while they’re moving. The work will move along more smoothly if your moving company can reach you for any necessary updates, questions or work authorizations.

    Why would you want to be a good customer? Moving companies in San Francisco appreciate customers who are straightforward, honest and easy to work with.

    Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. Things may very well go smoother and any problems may be more easily resolved.

    Read moreRead less
Check The Work
Examine the Invoice and Verify Your Delivered Household Items

When your move is complete, most movers will give you an invoice that details the completed move.

A complete invoice should include:

  • The local mover’s name, physical address and license number.
  • The total cost for the moving services including packing and moving supplies and the amount due for labor.
  • A list of all moving services performed (including packing, unpacking, specialty moving services, etc.).
  • Any applicable warrantees or guarantees provided by the moving company.
  • An itemized list of all moving supplies purchased (if any).
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Written Warranties
Get Warranties in Writing From Your San Francisco Moving Company

Most good moving companies will offer some time of warranty on the move. All details of the warranty should be provided to you in writing.

This information should include:

  • The moving company’s name, physical address and PUC license number.
  • Which type of warranty you have purchased: full value, released value, declared value
  • Your responsibility if you need to file a claim.
  • Terms, limitations and exclusions.
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Top 10 Requests
Popular San Francisco Moving Services

Common moving services in San Francisco include:

Full valuation protection
Full valuation protection is a comprehensive protection plan for you belongings. It is the most comprehensive coverage.

A dishpack is a box that is specifically designed for packing dishes. It helps prevent breakage of glass and fragile dishes, including china.

Accessorial Services
Accessorial services are addition moving services that are done by your moving company. These services can include packing, unpacking, and crating. These services usually cost extra.

Appliance Service
Appliance Service is a service for special packing for electrical appliances. This packing keeps the appliances safe during the move or for shipping.

Full-service Packing
Full-service packing is offered by movers. Full-service packing provides all of the supplies for packing your belongings. This includes boxes, tape and wrap. All of the packing is done by the moving company.

Shuttle Service
Shuttle service is the use of a smaller vehicle when the residence cannot be reached with the normal moving equipment.

Unpacking Services
Unpacking services are provided by the moving company. The packed items are unpacked by a professional crew.

Storage-in-transit allows your belongings to be temporarily stored until the scheduled delivery. This is an additional charge.

Storage is a place where you household items are kept until they need to be moved. Some moving companies can provide short-term storage of items. Ask about this service if you anticipate needing storage.

Packing Service
Packing service is a service provided by the moving company to prepare and pack your household items for the move. This is done by a professional crew.

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Glossary Of Terms
Glossary of Terms for Local Moving Companies

additional moving services
Additional moving services are added services that you need to have done such as packing or unpacking. There may be additional charges for additional services.

Also known as: accessorial moving services

advanced charges
Advanced charges are related to moving services that are not performed by the moving company but by a third party. These charges are usually added to your moving company’s charges.

Also known as: advanced charge

Agents represent moving companies and act on behalf of them.

Also known as: moving agents

appliance service
Appliance service is the work done for electrical appliances to keep them safe during shipping.

bill of lading
Bill of lading is the contract and the receipt for your moved items. Don’t sign the bill of lading if there is anything you disagree with.

Also known as: order number

bulky items
Bulky items are items that have a low weight compared to its size such as a camper or golf cart. These items cost extra.

The carrier is the mover that will be transporting your household items.

Also known as: mover, moving company

A claim is a statement of loss or damage that has occurred to your household items while they were in your mover’s care.

C.O.D. is when payment is required at the time of delivery. This is usually when a private shipper delivers to a destination and then payment is required at the delivery.

Also known as: cash on delivery

declared valuation
Declared valuation is the amount of value of your household items that are being shipped.

Also known as: declared value

A dishpack is a box that is specifically used for packing dishes.

Also known as: dishpacks

Driver is the driver or operator of your moving truck and also may be the supervisor of the move including the loading and unloading, etc.

expedited service
Expedited service is an arrangement with the moving company to do the move by a set date.

Also known as: expedited moving

full service moving company
Full service moving companies are those that provide all services required for a successful move, including packing, loading, moving, unpacking/belonging delivery.

full-service packing
Full-service packing will provide the packing and includes all of the supplies such as boxes needed for the packing.

Also known as: full-service moving

gross weight
Gross weight is the weight of the moving truck after your household goods have been loaded.

guaranteed pickup and delivery service
Guaranteed pickup and delivery service is a guaranteed date of service and if the mover does not meet the guaranteed date they will provide some type of reimbursement.

high value article
High value articles are items that are being moved which are valued at more than $100 per pound.

Also known as: high value articles

Inventory is a list of your household items. This list will give a description and also note the condition of each item.

long distance moving company
Long distance moving companies are those that move households and businesses over long distances. Some long distance carriers are affiliated with national van lines or international shipping companies, which allow them to provide service across state lines and internationally.

Also known as: long distance moving companies

moving company
A moving company is the company that arranges and conducts the transport of your household items to a new location.

Also known as: mover

moving company prices
Moving company prices are the prices charged by the moving company and may be specific to that company.

Also known as: moving company price

moving process
Moving process is the process or course of moving including plans, packing, loading, unloading, etc.

order for service
Order for service authorizes the moving company to transport your household items.

packed by owner
Packed by owner simply means that you will be doing all of the packing for your move. A driver does have the right to inspect boxes that he/she does not feel are packed safely.

Also known as: PBO

peak season rates
Peak season rates are the charges that may be charged during the summer months when the line haul charges are higher.

pickup and delivery charge
Pickup and delivery charges are charges that are for taking your shipment between the storage in transit and your home.

Also known as: pickup and delivery charges

shuttle service
Shuttle service is the use of a smaller vehicle when the residence cannot be reached with the normal moving equipment.

Also known as: auxiliary service, shuttle truck

Storage-in-transit is the temporary storage of your belongings waiting on further transportation. There may be a maximum total for days of storage

Also known as: SIT

Valuation is how much your shipment is worth. This is an important figure because it will help determine what restitution is paid if there is any damage or loss of items during the move.

Also known as: value

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Frequently Asked Questions
Frequently Asked Questions for Professional Moving Companies

Q: Why choose a Diamond Certified moving company?
A:Diamond Certified helps you choose a moving company with confidence by offering a list of top-rated local companies who have passed the country’s most in-depth rating process. Only moving companies rated Highest in Quality earn the prestigious Diamond Certified award. Most companies can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee . So you’ll feel confident choosing a Diamond Certified moving company.

Q: When should I call and arrange for a moving company?
A: As soon as you know you are going to move is the best time to call. The more lead time you give the company, the more probability they will be able to move you at your requested time. Most companies want to comply with your dates. If your moving time is critical because of other factors such as an expiration of a lease, you may need to choose an extra-cost service.

Q: How does a binding estimate work?
A: A binding estimate is the cost of service given in advance of the move. This estimate is only valid for the specified time. If you add additional services, there will be an additional charge.

Q: Is there a good time of year to move?
A: Most movers would tell you the best time to choose is any other time than summer, the holidays, or the end of the month. During these times moving equipment is in high demand. However, the choice is really up to you and you need to factor in other issues for your family such as school periods and if the family will need to be separated.

Q: Should I get an in-person estimate from local movers?
A: Most movers can give you an approximate cost by knowing the size of your house. However, to get a really accurate estimate, the moving company will need to actually survey your household items that need to be moved. These estimates are only estimates and there may be additional charges such as charges for distance and weight of shipment.

Q: Are my household items protected against damage while they are being transported?
A: Yes, but there are different protections to choose from. Depending upon the program you choose, you can have full value coverage to a released rate.

Q: What if items are damaged by the moving company in-transit or during packing or unpacking?
A: If the damage is visible at the time of unloading, let the driver know immediately. Also, contact the moving company and make them aware of the damage. The moving company will tell you how to file a claim. Do not throw away any damaged item until your claim has been finalized.

Q: When will the inventory of my household goods happen?
A: The inventory should take place right before the loading. Notes will be made of all of your furniture and household items that may have damage already or show wear. You will also have the opportunity to add anything to the notes that you feel is applicable.

When the inventory is complete, the paperwork will be signed by the mover and by you. Be sure that the notes are correct. Your copy and the bill of lading will be given to you. You will need these when you receive your household goods.

When your shipment arrives, you will ned to check the inventory with the items being delivered. Keep track of damages and notify the driver. After the unloading, you will need to sign the inventory. Do not sign if you are not sure of any of the items.

Q: Is it necessary for me to be present for the whole move?
A: It is important for you to be there or that you designate someone to be there. You need to have a responsible party there who can sign the paperwork and do a walk through of the house when everything is loaded. It is important that nothing gets left behind.

Q: How many estimates should I get?
A: An estimate is not an exact number but an educated guess of how much the moving company expects your move to cost. This is based on the items you need to have moved and the fees they movers have to pay and the distance. It is recommended that you have three different companies give you an estimate so you can compare movers, their services their rates.

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