Diamond Certified Company Report

Tree Pros

Diamond Certified Company Report

Tree Pros

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 68 VERIFIED CUSTOMERS i

Sara N.

VERIFIED Tree Pros CUSTOMER

1 of 68

Quality 10
10 10
Loyalty Yes
CRITIQUE

I just feel that it is excellent work. He is conscientious about plants and other surrounding vegetation. Each time it is an excellent job.

I feel it is personal and responsive. I don't feel like just another number. He really listens to my concerns.

Bob B.

VERIFIED Tree Pros CUSTOMER

2 of 68

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reasonably priced. They do good work and are very clean and cooperative. I use them one or two times a year.

I have been using them for four or five years, and I keep calling.

Mike B.

VERIFIED Tree Pros CUSTOMER

3 of 68

Quality 10
10 10
Loyalty Yes
CRITIQUE

I love this company. They suggested places to put specific plants and bushes because of how the sun enters the property. They really know a lot about what they do.

I like the fact that I can suggest a want or need, and it is strategically planned to meet those requirements.

Read All 68 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Jon Black, Vice President

Tree Pros provides a wide range of tree care services for residential and commercial clients in Marin, Southern Sonoma, and San Francisco Counties. In addition to handling all phases of professional tree care, from basic tree trimming to intricate ornamental pruning and removals, the company has the knowledge, ability and proper equipment to handle any job.

Born and raised in Mill Valley, owners and brothers Jon and Paul Black began their tree careers more than 30 years ago. They credit their success to a detail-oriented approach to the professional tree care process. “Our customers really appreciate the attention we pay to every detail of their jobs,” says Jon Black. “By closely monitoring each step of the process, from the initial bid to the finishing touches, we’re able to achieve high levels of customer satisfaction.”

Certified Arborist Paul Black and Jon Black personally schedule appointments, consult and provide estimates, set up the work, and oversee all steps of the job from start to completion. “Combined, we have a lot of knowledge and depth when it comes to caring for trees and landscapes,” affirms Mr. Black.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Tree Pros

COMPANY CONTACT
Service AREA

Marin County
Southern Sonoma County
San Francisco

SERVICES PERFORMED

Tree Care

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Tree Pros

Tree Pros trimmed these leaves from a client’s Japanese Maple tree.

Company Profile

Tree Pros provides a wide range of tree care services for residential and commercial clients in Marin, Southern Sonoma, and San Francisco Counties. In addition to handling all phases of professional tree care, from basic tree trimming to intricate ornamental pruning and removals, the company has the knowledge, ability and proper equipment to handle any job.

Born and raised in Mill Valley, owners and brothers Jon and Paul Black began their tree careers more than 30 years ago. They credit their success to a detail-oriented approach to the professional tree care process. “Our customers really appreciate the attention we pay to every detail of their jobs,” says Jon Black. “By closely monitoring each step of the process, from the initial bid to the finishing touches, we’re able to achieve high levels of customer satisfaction.”

Certified Arborist Paul Black and Jon Black personally schedule appointments, consult and provide estimates, set up the work, and oversee all steps of the job from start to completion. “Combined, we have a lot of knowledge and depth when it comes to caring for trees and landscapes,” affirms Mr. Black.

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Company Philosophy

“We operate with the core values of honesty, integrity and professional tree care. By exercising clear communication with our clients and employees, paying close attention to detail, and having an onsite presence, we strive to simplify the tree care process for our clients.”

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Comparative Summary

Maintaining customer satisfaction is essential for any business, but it’s even more important for tree service companies that have earned the prestigious Diamond Certified award. For Tree Pros, the key to achieving and maintaining high levels of customer satisfaction is simple: focus all its efforts on fulfilling clients’ needs and exceeding their expectations for service, even if unexpected issues arise. “We realize things can change during the course of tree work, so we don’t make a big deal if we have to do something extra on a job,” says co-owner Jon Black. “Some tree service companies will charge for any changes to the initial bid, but for us, the satisfaction of our customers is more important than getting a few extra dollars.”

Tree Pros has been providing tree care services for residential and commercial clients in Marin, Southern Sonoma and San Francisco Counties since 1999. The company has the training and equipment to handle jobs of all types and sizes, from basic tree trimming to intricate ornamental pruning and removals.

Unlike less experienced tree service companies whose owners take a “hands off” approach to the actual work, Tree Pros provides every job with the onsite expertise of both Jon and his brother, co-owner and certified arborist Paul Black. “My brother and I take great care to ensure the well-being of our customers’ trees, which is why we prune on a limb-by-limb basis rather than by a general percentage,” says Jon Black. “We often have three people working in a tree, each of whom is directing individual cuts, which is a lot more attention to detail than other companies provide.”

Another distinguishing attribute of Tree Pros is its dedication to communicating honestly with its clients. “We have a lot of respect for our customers, so we don’t try to upsell them or use scare tactics in our sales approach,” says Mr. Black. “We also prioritize things so customers can defer what isn’t an immediate concern, which is helpful for people on tight budgets.”

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Industry Info

If you’re a homeowner, don’t underestimate the importance of proper tree pruning and landscaping. Most property owners understand the basics of landscape maintenance (pruning, watering), but few realize that neglecting maintenance altogether can lead to the death of trees, shrubs and plants. Incorrect maintenance can have a similar effect, which is why it’s crucial to implement the right pruning and landscaping techniques.

When it comes to pruning, improper practices such as over-pruning and pruning out of season can lead to serious problems. “Every tree has different needs and tolerances, so it’s important to have some knowledge about a particular tree before pruning it,” says Jon Black, co-owner of Tree Pros in Mill Valley. “For example, if you have a delicate tree like a Japanese Maple, over-pruning can cause a lot of dieback. Likewise, pruning trees like Conifer and Monterey Pine at the wrong time of year can leave them vulnerable to infection and insect infestation.”

Mr. Black says that due to the sensitive nature of tree pruning, it’s best left to someone who’s acquainted with proper pruning intervals and methodology. “An uneducated individual might prune all the trees in a yard at once, but a knowledgeable person will know to prune certain trees at certain times of the year.”

Homeowners can also unwittingly jeopardize the health of their trees and plants with improper landscaping techniques. “Some landscapers fail to take into account the health of existing trees and shrubs when creating designs, but they don’t realize the methods and materials they’re using can actually damage and even kill the root systems of mature trees and plants,” explains Mr. Black. “You should always hire a tree care professional who will keep in mind the health of existing trees and plants when designing your landscape.”

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Frequently Asked Questions

Q: Do you offer tree maintenance programs?

A: Yes. We typically offer annual and biannual maintenance programs, but we can come more often if you have specific things you want to maintain

Q: My neighbor and I share a tree and we don’t get along. Can you coordinate with both parties if the tree needs to be serviced?

A: Yes. We can act as a mediator between you and your neighbor and come to an agreement. As long as both of you want the same things for the tree, we’ll be able to get the work done without having you two interact.

Q: What do you do with the leftover wood when you’re done working on my tree?

A: We recycle most of our wood chips. We actually dump and spread chips for a few different organizations, including the Audubon Society and numerous schools throughout Marin County.

Q: Can you provide landscape design advice?

A: Absolutely. When we’re looking at a tree or landscape, we can process it quickly and provide suggestions that will improve its aesthetics.

Q: Do you offer tree planting services?

A: Yes.

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Diamond Certified RATINGS ON Tree Pros
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 68 VERIFIED CUSTOMERS i
Tree Pros : Average 9.6 out of 10 based on 68 unique customer surveys of customer satisfaction.

Sara N.

VERIFIED Tree Pros CUSTOMER

1 of 68

Quality 10
10 10
Loyalty Yes
CRITIQUE

I just feel that it is excellent work. He is conscientious about plants and other surrounding vegetation. Each time it is an excellent job.

I feel it is personal and responsive. I don't feel like just another number. He really listens to my concerns.

Mike B.

VERIFIED Tree Pros CUSTOMER

2 of 68

Quality 10
10 10
Loyalty Yes
CRITIQUE

I love this company. They suggested places to put specific plants and bushes because of how the sun enters the property. They really know a lot about what they do.

I like the fact that I can suggest a want or need, and it is strategically planned to meet those requirements.

Bob B.

VERIFIED Tree Pros CUSTOMER

3 of 68

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reasonably priced. They do good work and are very clean and cooperative. I use them one or two times a year.

I have been using them for four or five years, and I keep calling.

Fred H.

VERIFIED Tree Pros CUSTOMER

4 of 68

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good work.

They are professional.

Allen H.

VERIFIED Tree Pros CUSTOMER

5 of 68

Quality 10
10 10
Loyalty Yes
CRITIQUE

They couldn't get a more reliable team. I have been using them for decades.

Everything, they are great.

Ben O.

VERIFIED Tree Pros CUSTOMER

6 of 68

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell others to have them come out and look at what they need to have done. We use them for ongoing maintenance and other items that may be needed. They are really knowledgeable and honest. I would recommend them to anyone needing the service.

I think their flexibility

Allen P.

VERIFIED Tree Pros CUSTOMER

7 of 68

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would like to tell them that they are very prompt. They say what they are going to do and they do it. They are very clean and do not leave anything unattended to.

How quickly they solved my problem

Sara T.

VERIFIED Tree Pros CUSTOMER

8 of 68

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job.

They are very consistent. I can count on them.

Mitch S.

VERIFIED Tree Pros CUSTOMER

9 of 68

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job and were super clean.

Their cleanliness

Roy J.

VERIFIED Tree Pros CUSTOMER

10 of 68

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would simply recommend them.

They do a lot of work for us, so they are very dependable.

Cathy L.

VERIFIED Tree Pros CUSTOMER

11 of 68

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think their knowledge, John and his brother are very knowledgeable. They have a good crew. They are not the least expensive, but they are good at what they do.

Just knowing that you can rely on them to do what is best without any baby-sitting involved

Carol G.

VERIFIED Tree Pros CUSTOMER

12 of 68

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great people, professional and knowledgeable.

They are always on time.

Michael P.

VERIFIED Tree Pros CUSTOMER

13 of 68

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very helpful, reasonable, easy to work with and negotiate with. They are also very knowledgeable. They did a great job for less than I would get anywhere else. I also feel the quality was better than others I have used and paid more for.

Just how easy it was for them to solve a couple of issues that I was having

Bruce P.

VERIFIED Tree Pros CUSTOMER

14 of 68

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have been using them for 10 years, so I would honestly give them an '11' or more if I could. They are very dependable, efficient, and good. They do great work.

I guess the quality level of trimming and the fact that it gets done, they do the job they are assigned to do.

Veronica S.

VERIFIED Tree Pros CUSTOMER

15 of 68

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think John Black does a good job. He knows his stuff. I have been using them over ten years.

They are honest, and they do great work. If there is anything they did incorrectly or missed something, they will come back. They do what they say.

Ted H.

VERIFIED Tree Pros CUSTOMER

16 of 68

Quality 10
10 10
Loyalty Yes
CRITIQUE

Knowledgeable, efficient, and reliable, they stay on budget with no issues. I have no problem recommending them at any time.

The fact that Jon does what he says he will do when he says he will do it

Anne M.

VERIFIED Tree Pros CUSTOMER

17 of 68

Quality 10
10 10
Loyalty Yes
CRITIQUE

Jon is very professional and knowledgeable. They do good work.

Jon goes above and beyond for his customers. He explains what he is doing and why.

Mr. A.

VERIFIED Tree Pros CUSTOMER

18 of 68

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell a friend if they need tree care or yard work, to use them. I've referred a lot of people to them already.

They are easy to deal with.

Ann M.

VERIFIED Tree Pros CUSTOMER

19 of 68

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did what they said they were going to do, and they did a good job.

They were very honest about when the best time to do work was, and they didn't exaggerate what they needed to do. I told them what I wanted to get out of it and that's exactly what I got. They cooperated with my neighbors. I had no problems. They were perfect.

Austin D.

VERIFIED Tree Pros CUSTOMER

20 of 68

Quality 10
10 10
Loyalty Yes
CRITIQUE

Honesty

Customer service

Read All 68 Survey Responses at Ratings View

Contact Info

  • (415) 763-5933