Diamond Certified Company Report

California Fencing

Diamond Certified Company Report

California Fencing

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 72 VERIFIED CUSTOMERS i

Bill W.

VERIFIED California Fencing CUSTOMER

1 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent quality for a low price

Bob really tried to understand what the special circumstances were and tried to satisfy both me and my neighbor and he did it.

J. H.

VERIFIED California Fencing CUSTOMER

2 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've recommended them more times than I can recall. They're fast and efficient. I believe they did the best fencing job I've ever had done.

They're fantastic. They got the job done in one day and they have an amazing price.

Lee P.

VERIFIED California Fencing CUSTOMER

3 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

I trust Bob implicitly. I know he'll do quality work for a fair price. He has so much integrity. I've had 3 wonderful experiences working with this man, and I'm looking forward to having more in the future.

I really trust that he'll do a quality job. He just dives right in there and does the work. He goes above and beyond his call of duty.

Read All 72 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Robert Easley, Owner

California Fencing builds and installs fences, decks, and retaining walls for residential clients throughout Marin County. The company works with a variety of natural and composite materials (including redwood, cedar, Ipe and Trex), and its wide ranging experience with fence and deck designs allows it to customize each product for the homeowner’s specific needs.

Owner Robert Easley credits much of California Fencing’s success to its ability to develop and maintain positive relationships with its clients. “We pride ourselves on our trustworthiness, and that’s a big reason why our customers call us for more work and recommend us to others,” he says. “By combining a customer-oriented business approach with high-quality products, we’ve really been able to stand out.”

California Fencing’s website, www.calfencing.com, features an extensive photo gallery that showcases many of its recent fence, deck and retaining wall projects so potential clients know exactly what to expect. “When people see the finished products we have on our website, they get a real sense for the quality of our work,” affirms Mr. Easley.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON California Fencing

COMPANY CONTACT
Service AREA

Marin County

SERVICES PERFORMED

Wood Fences
Decks
Retaining Walls
Trex & Composite Materials

DIAMOND CERTIFIED RESEARCHED ARTICLES ON California Fencing

A recent fence installation by California Fencing

Company Profile

California Fencing builds and installs fences, decks, and retaining walls for residential clients throughout Marin County. The company works with a variety of natural and composite materials (including redwood, cedar, Ipe and Trex), and its wide ranging experience with fence and deck designs allows it to customize each product for the homeowner’s specific needs.

Owner Robert Easley credits much of California Fencing’s success to its ability to develop and maintain positive relationships with its clients. “We pride ourselves on our trustworthiness, and that’s a big reason why our customers call us for more work and recommend us to others,” he says. “By combining a customer-oriented business approach with high-quality products, we’ve really been able to stand out.”

California Fencing’s website, www.calfencing.com, features an extensive photo gallery that showcases many of its recent fence, deck and retaining wall projects so potential clients know exactly what to expect. “When people see the finished products we have on our website, they get a real sense for the quality of our work,” affirms Mr. Easley.

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Company Philosophy

“Our main objective is to leave our customers completely satisfied, so we pay close attention to their needs and always deliver exactly what we say we’re going to deliver. We understand homeowners expect a high level of quality and service when they take on fence and deck projects, and that’s exactly what we provide.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for fence companies that have earned the prestigious Diamond Certified award. For California Fencing, the key to achieving and maintaining high levels of customer satisfaction is simple: deliver exactly what it promises to every client, no matter what. “Whether it’s as simple as keeping an appointment or as involved as delivering a high-quality fence for the promised price, we always do what we say we’re going to do,” affirms owner Robert Easley. “We view every promise as an opportunity to win customer loyalty.”

California Fencing has been building and installing fences, decks and retaining walls for residential clients throughout Marin County since 1985. The company works with a variety of natural and composite materials (including cedar, redwood, Trex and Ipe), and its comprehensive experience with fence and deck designs allows it to customize its products for homeowners’ specific needs.

Unlike less experienced fence companies that strive to maximize their workload volume by taking a “one size fits all” approach to every project, California Fencing focuses on personalizing each customer’s project as much as possible. “We determine what our customers want and then give advice based on our years of professional experience,” says Mr. Easley. “Ultimately, it’s all about listening to their ideas or concerns and making them feel comfortable with the entire process.”

Another distinguishing feature of California Fencing is its ability to take on fencing projects that are in unusual or complicated configurations. “We have almost 30 years of experience, so we’ve seen just about every fencing problem and configuration there is,” says Mr. Easley. “Hills, streams, ditches–there’s nothing our crews haven’t seen and effectively dealt with.”

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Industry Info

When installing a new fence on your property, take into account how it works with your landscaping. For many homeowners, installing a new fence isn’t just an aesthetic or functional addition to their daily lives—it’s the motivating factor for redoing an entire landscape. “A lot of people think of the fence as the canvas and the shrubs, trees, and flowers as the painting,” says Robert Easley, owner of California Fencing in San Rafael. “Even though a fence contractor can’t perform the actual landscaping work, they can still tell you what types of plants can be safely installed near the fence, which can be just as helpful.”

If you already have a well-planned landscaping design, Mr. Easley advises hiring a fence contractor who is experienced at working in and around gardens. “In those cases, you need to tread very carefully and take special care when removing dirt,” he says. “Sometimes, you have to move a plant that’s been there for 30 years and then reinstall it once the fence is up. A good fence contractor will be able to do that without issue—it’s a normal part of the job.”

Many homeowners ruminate on whether or not to stain their wood fences after they’re installed, but according to Mr. Easley, this is a purely aesthetic choice that doesn’t help preserve the wood in any way. “Some people choose to stain their redwood fencing, but about 85 percent don’t,” he says. “Unstained redwood turns from red to gray as it ages, but it still looks good.”

Before your fence project begins, ask your contractor if it uses pressure-treated wood for its fence posts—they’re chemically treated to resist damage caused by water and insects, so they’ll work as efficiently as possible once they’re in the ground. Also, once wood has been pressure-treated, it doesn’t need to be sealed because it has already been injected with preservatives.

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Frequently Asked Questions

Q: How soon can you start building my fence?

A: We can usually start working within two weeks of your initial call.

Q: How long will it take to build my fence?

A: On average, it takes us about three days to build a fence. If the job is particularly large, it can take longer.

Q: What materials do you use?

A: We mostly use all-natural materials, but we can also build decks out of composite materials if you’d prefer. We hand-select all our wood at the lumber yard instead of having it delivered, which makes it easier to control the quality. Our fence posts are made from pressure-treated material, and we mainly use heart redwood for the rest of the fence. For decks, we use redwood, cedar, ripe hardwood, South American wood and composites like Trex®.

Q: Do I have to buy the materials or do you handle that?

A: We’ll buy all the materials. Since we regularly deal with such large volumes of material, we can often get lower prices than our customers are able to get on their own.

Q: How big does my fence need to be to keep my dog safe?

A: About 80 percent of our customers are pet owners, so we know how to keep dogs properly contained and can advise you on the specifications needed to safely keep your particular breed of dog in your yard. We’ve never lost a dog over or under a fence that we’ve built.

Q: If you build a retaining wall on my property, will it meet local regulations?

A: Absolutely. Everything we build conforms to the regulations in that particular area.

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SELECTED PHOTOS FROM California Fencing

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Bob Easley

Expert CONTRIBUTOR PROFILE
  • Bob Easley is owner of California Fencing, a Diamond Certified company since 2013. He can be reached at (415) 689-6024 or by email.

Bob Easley: Building Trust

By James Florence, Diamond Certified Resource Reporter

SAN RAFAEL — When asked to reflect on his career as a fence builder, Bob Easley spares the glitz and glitter. Chalk it up to modesty, but after four decades of satisfying customers, he has a lot to be proud of. “In 1974, I was 18 and needed a job, so I became an apprentice with a fence builder,” he recounts. “After a couple of years, I figured I could do it on my own, so I went into business for myself. Forty years later, here I am—call it a life sentence. Building fences is hard work, but the longer you do it, the better you get at it, so I have that going for me.”

Today, as owner of California Fencing, Bob says his favorite part of his job is seeing the fruits of his labor. “After all the work that goes into building a fence, it’s rewarding to see the final product. I’ll often return to a jobsite two or three weeks after completing the project, and I’m always impressed by what my guys and I were able to accomplish.”

A resident of Novato (where he lives with his wife, Debra), Bob spends the bulk of his free time recuperating from his demanding livelihood. “By the end of the week, I’m usually pretty wiped out, so I like to spend my weekends resting and relaxing,” he says. “If I have the energy, I’ll play a round of golf or do something with my family. Debra and I have two grown kids and a three-year-old grandson, so we enjoy spending time with them.” Bob also enjoys traveling on occasion, whether to nearby spots like Lake Tahoe or international destinations like Europe.

When asked the secret to his long-term success in business, Bob says it’s all about trust. “I learned early on that if you tell a customer you’re going to do something, you’d better do it. It’s very simple, but it eliminates a lot of problems. When you’re working on someone’s property, trust is a big deal, so I try to build trust with every client and follow through on what I promised.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The San Francisco 49ers.

Q: Are you an early bird or a night owl?
A: An early bird.

Q: What’s your favorite local restaurant?
A: Il Davide in San Rafael.

Q: If you could travel anywhere in the world, where would you go?
A: Washington, D.C.

Q: What’s your favorite type of tree?
A: The Monterey Cypress.

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Expert articles
  • Do You Really Need to Stain Your Redwood Fence?

    SAN RAFAEL — Many homeowners stain their redwood fences because they think it will preserve the wood and extend the fence’s lifespan, but this is a misconception. The reality is stain has a purely aesthetic function that doesn’t affect the integrity of the wood. Fortunately, redwood doesn’t even need a preservative—the natural tannin it contains enables it to resist the effects of weather, moisture and insects without the aid of auxiliary sealants.

    If you do choose to stain your redwood fence, you’ll want to re-stain it every five years to maintain the desired coloration. If you choose not to stain it, the wood will eventually take on a grayish-brown color, but it will still look nice and have the same structural integrity.

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Expert video tip
  • Video: Should You Stain Your Redwood Fence?

    Complete Video Transcription:

    SAN RAFAEL — Host, Sarah Rutan: Many homeowners stain their redwood fences, but is this always necessary? To find out, we’re in San Rafael with Diamond Certified Expert Contributor Bob Easley of California Fencing.

    Diamond Certified Expert Contributor Bob Easley: The question we’re commonly asked is, “Should we stain?” And it sometimes depends on the level of material that you’re using. If you’re using a real high quality clear redwood, and it’s in your front yard, 85% of the time, they’re going to stain it. And it’s going to bring out the beauty of the wood. Now, if you’re in your backyard, and it’s kind of reversed where you’re still using redwood, but it’s not the clear redwood, 85% of the time, the people don’t stain because they don’t want the hassle of having to come back and stain it every five years.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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California Fencing WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON California Fencing
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 72 VERIFIED CUSTOMERS i
California Fencing : Average 9.5 out of 10 based on 72 unique customer surveys of customer satisfaction.

Bill W.

VERIFIED California Fencing CUSTOMER

1 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent quality for a low price

Bob really tried to understand what the special circumstances were and tried to satisfy both me and my neighbor and he did it.

J. H.

VERIFIED California Fencing CUSTOMER

2 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've recommended them more times than I can recall. They're fast and efficient. I believe they did the best fencing job I've ever had done.

They're fantastic. They got the job done in one day and they have an amazing price.

Lee P.

VERIFIED California Fencing CUSTOMER

3 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

I trust Bob implicitly. I know he'll do quality work for a fair price. He has so much integrity. I've had 3 wonderful experiences working with this man, and I'm looking forward to having more in the future.

I really trust that he'll do a quality job. He just dives right in there and does the work. He goes above and beyond his call of duty.

Toni W.

VERIFIED California Fencing CUSTOMER

4 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

When Robert gave me a bid, he stuck to the price.

They are a good quality company.

Patty T.

VERIFIED California Fencing CUSTOMER

5 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do great work.

They are prompt, they pay attention to detail and listen well to the homeowner.

Greg C.

VERIFIED California Fencing CUSTOMER

6 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them, great guys.

Good customer service and always on time

Ralph P.

VERIFIED California Fencing CUSTOMER

7 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good.

0thing

Paula F.

VERIFIED California Fencing CUSTOMER

8 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

The follow-through

Tino A.

VERIFIED California Fencing CUSTOMER

9 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very efficient, clean and friendly

I can't mention anything right now.

Robert D.

VERIFIED California Fencing CUSTOMER

10 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

I tell people that they are trustworthy, honest and clean up nice.

Trust, and they did a wonderful job, great construction work.

Rose M.

VERIFIED California Fencing CUSTOMER

11 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

The company staff is very personable and they get the job done.

Robert comes across as being very honest.

Bill L.

VERIFIED California Fencing CUSTOMER

12 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

His workers are very terrific, quality of the products.

He had a good manner about him. He was trying to oversell himself.

Rennaisance D.

VERIFIED California Fencing CUSTOMER

13 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like the guys. Bob Easley is a wonderful estimator, and he is very easy to talk to. He is a fantastic subcontractor. He is very easy to work with.

Bob Easley is very easy to work with, he does a good job, and his prices are very competitive.

Yvonne B.

VERIFIED California Fencing CUSTOMER

14 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

The information they provided was detailed, I liked how it ended up, and the estimate was very professional.

The end product

Alexander F.

VERIFIED California Fencing CUSTOMER

15 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great people and they came out and got the job done in a day.

The pricing, and they were nice guys. I am totally satisfied with them.

Carla P.

VERIFIED California Fencing CUSTOMER

16 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did it in a timely manner, there was an issue because the wrong posts were put in, but there was no hesitation to replace them.

The worker was very courteous.

Lee T.

VERIFIED California Fencing CUSTOMER

17 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do excellent work, but it is just not cheap.

He paid attention to all of the specifications and he paid attention to drainage issues. He is wonderful.

Mikael M.

VERIFIED California Fencing CUSTOMER

18 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was done quickly and well. I was very happy with the service.

Easy to work with, and they did great work. I was completely satisfied.

Randy B.

VERIFIED California Fencing CUSTOMER

19 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

They work very hard and they do the job as one would expect.

I just think they're top-notch. I'm a repeat customer, so I'm obviously happy with them.

William R.

VERIFIED California Fencing CUSTOMER

20 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good, quality, and fast work

Quality

Read All 72 Survey Responses at Ratings View