Diamond Certified Company Report

Trademark Roofing

Diamond Certified Company Report

Trademark Roofing

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 206 VERIFIED CUSTOMERS i

H.S.

VERIFIED Trademark Roofing CUSTOMER

1 of 206

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They seemed really professional and competent. They showed up when they were supposed to and got the job done quickly, exactly as planned.

S.C.

VERIFIED Trademark Roofing CUSTOMER

2 of 206

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very knowledgeable and very informative. They have high quality service. They are not the cheapest, but you get what you pay for. A cheaper roofing company doesn't necessarily mean it will be done correctly. Trademark offers high quality service at a fair rate, and they have a good warranty.

They had good communication and were on time.

R.B.C.

VERIFIED Trademark Roofing CUSTOMER

3 of 206

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a reliable company.

It was convenient.

Read All 206 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Trademark Roofing installs, repairs and removes all types of roofing systems for residential clients throughout Sonoma and Solano Counties. In addition to its general roofing services, the company performs roof inspections for real estate agencies, cleans roofs and gutters, and more. For the convenience of its customers, it also offers several financing options and is available for 24/7 emergency service.

Owner Chad Ariza established Trademark Roofing after working for other roofing companies that didn’t meet his standards for quality and customer service. Mr. Ariza says he takes personal
responsibility for every job his company undertakes. “I’m a hands-on owner, and I’m always available to answer questions and offer consultative advice and assistance. I’ve worked hard to earn a reputation for providing second-to-none workmanship and customer satisfaction.”

To learn more about Trademark Roofing’s services or to request a free estimate, Mr. Ariza invites potential clients to visit www.trademarkroofingco.com.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Trademark Roofing

COMPANY CONTACT
Service AREA

Sonoma County
Solano County

SERVICES PERFORMED

Roof Inspections
New Roofs and Reroofs
Roof and Gutter Cleaning
Roof Removal
Seamless Gutters

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Trademark Roofing

A recent installation project by Trademark Roofing

Company Profile

Trademark Roofing installs, repairs and removes all types of roofing systems for residential clients throughout Sonoma and Solano Counties. In addition to its general roofing services, the company performs roof inspections for real estate agencies, cleans roofs and gutters, and more. For the convenience of its customers, it also offers several financing options and is available for 24/7 emergency service.

Owner Chad Ariza established Trademark Roofing after working for other roofing companies that didn’t meet his standards for quality and customer service. Mr. Ariza says he takes personal
responsibility for every job his company undertakes. “I’m a hands-on owner, and I’m always available to answer questions and offer consultative advice and assistance. I’ve worked hard to earn a reputation for providing second-to-none workmanship and customer satisfaction.”

To learn more about Trademark Roofing’s services or to request a free estimate, Mr. Ariza invites potential clients to visit www.trademarkroofingco.com.

Read moreRead Less
Company Philosophy

“We stand behind our motto in everything we do: ‘Quality workmanship is our trademark.' We value our customers and take pride in providing experiences that earn their rave reviews, repeat business, and referrals.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing contractors that have earned the prestigious Diamond Certified award. For Trademark Roofing, the key to achieving and maintaining high levels of customer satisfaction is simple: take a comprehensive, detail-oriented approach to every job, regardless of its size. “From performing inspections on all installations to taking photos of our work, we really focus on details,” says owner Chad Ariza. “Also, we always perform a walkthrough with the client after their job is complete to make sure they approve.”

Trademark Roofing installs, repairs and removes all types of roofing systems for homeowners throughout Northern California. The company also has the in-house capabilities to clean gutters and perform roof inspections for real estate agencies, and its technicians are available 24/7 to handle roof-related emergencies.

Unlike roofing contractors that hire inexperienced technicians in an effort to reduce their operating costs, Trademark Roofing maintains a staff of highly trained professionals who are certified in every roofing product they install. “Not only that, our technicians continue to attain certifications for each new product we add to our repertoire,” adds Mr. Ariza. “This is important because as we pass more levels of training and certification with manufacturers, we’re upgraded to a higher level of installer, which means we can provide our customers with better warranties and service.”

Another distinguishing attribute of Trademark Roofing is its ability to install every roof to the manufacturer’s specifications, which Mr. Ariza says isn’t always a given in the industry. “Roofing manufacturers specify certain installation methods because they impact the quality and durability of their products, so whenever we install a new roof, we make sure we’re utilizing those methods. Also, using their specified products keeps the installation under the same warranty, which further benefits our clients.”

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Industry Info

If you’re taking on a roofing project, make sure you’re aware of new regulations regarding energy efficiency. Did you know certain types of roofs can help you save money on air conditioning costs and get cash rebates from the government? Recent advancements in cool roof technology come with rebates that offset the costs of new roofing. “Cool roof programs were designed to help California homeowners cut back on their energy consumption,” explains Chad Ariza, owner of Trademark Roofing in Vacaville. “Even though the state has put more stringent requirements on roofing, it’s also offering rebates to encourage homeowners to make the jump to cool roofs.”

When these new codes were first announced, some homeowners were concerned they would be too much of a hassle, but many have discovered this isn’t the case. “Depending on your climate zone, you may have to think about the type of roof you’re planning to install, so it’s always smart to plan ahead if you can,” says Mr. Ariza. “Look at requirements, options and pricing, and be aware of building codes and manufacturer requirements. There are actually many benefits to these requirements, including a more comfortable home and cash rebates on certain products. And the rebates don’t just apply to cool roofs—blown-in attic insulation options and radiant barrier methods are also available, both of which will help you reduce your energy consumption.”

Commercial buildings aren’t exempt, either. “In the flat roof industry, TPO and PVC roofing is replacing hot tar and torch down roofs,” says Mr. Ariza. Older methods included using kettles of hot tar and propane torches to seal the roofing materials, which were potentially dangerous and unpleasant for tenants. The new installation process means safer, more efficient roofs for commercial buildings and homes with flat roofs.

Mr. Ariza adds that efficiency standards work in favor of homeowners in another unexpected way. “These standards also help bring down prices on materials and installations,” he says. “New regulations and building codes made efficient roofs more popular, which means more companies and installers are manufacturing and installing them. That lowers prices, which is always good for consumers.”

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Frequently Asked Questions

Q: Are you licensed to do roofing repairs and installations?

A: Yes, we’re licensed, insured, and certified to repair and install roofs. We can provide you with copies of our insurance coverage and give you a packet of information that includes our certifications, memberships, and other things that will make you feel more secure about hiring us to handle your roofing project.

Q: Do you handle the permit process?

A: Yes. We always make sure we have proper permits for the work that needs to be done, so you don’t have to worry about that part of the process. We have experience with the permitting processes in most Bay Area cities and counties.

Q: Do you hire subcontractors to do the work?

A: No, we never use subcontractors or hire other roofers to do our work for us. We provide all the employees and take care of every phase of the project in-house.

Q: Who will be my contact person if I have questions or concerns during my project?

A: We provide every job with a foreman who’s onsite every day while the work is underway. We’ll also give you the foreman’s phone number so you can reach him if he’s offsite for some reason.

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SELECTED PHOTOS FROM Trademark Roofing

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Diamond Certified RATINGS ON Trademark Roofing
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 206 VERIFIED CUSTOMERS i
Trademark Roofing : Average 9.2 out of 10 based on 206 unique customer surveys of customer satisfaction.

H.S.

VERIFIED Trademark Roofing CUSTOMER

1 of 206

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They seemed really professional and competent. They showed up when they were supposed to and got the job done quickly, exactly as planned.

S.C.

VERIFIED Trademark Roofing CUSTOMER

2 of 206

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very knowledgeable and very informative. They have high quality service. They are not the cheapest, but you get what you pay for. A cheaper roofing company doesn't necessarily mean it will be done correctly. Trademark offers high quality service at a fair rate, and they have a good warranty.

They had good communication and were on time.

R.B.C.

VERIFIED Trademark Roofing CUSTOMER

3 of 206

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a reliable company.

It was convenient.

Payam B.

VERIFIED Trademark Roofing CUSTOMER

4 of 206

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell my friends.

The estimator's attitude and promptness, a good quality service

Matthew C.

VERIFIED Trademark Roofing CUSTOMER

5 of 206

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work. They are honest and keep you informed. They are professional and friendly.

They do dependable, honest work.

Mike J.

VERIFIED Trademark Roofing CUSTOMER

6 of 206

Quality 10
10 10
Loyalty Yes
CRITIQUE

They had a good price. They did the roof in January, which is hit and miss with the weather. They were looking for a three-day window without rain, but once they started, rain was predicted. They finished the job in two days.

The price was very reasonable.

Marc B.

VERIFIED Trademark Roofing CUSTOMER

7 of 206

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job in a timely manor, and they fixed my problems. After they were finished, they even offered to put away the tarp and beams I had covering the leak on the roof. They folded the tarp and also stacked the beams where they go. I thought that was really nice.

They never billed me. I called them a few times, but have never received a bill. Maybe they found out that it was covered by a warranty even though they said it wasn't. If they want to send a bill, I would be happy to pay. I was very pleased.

Priscilla S.

VERIFIED Trademark Roofing CUSTOMER

8 of 206

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very efficient, timely, and kind.

The effectiveness and efficiency of their workers, they were accommodating.

Michael L.

VERIFIED Trademark Roofing CUSTOMER

9 of 206

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very efficient.

The waiting, the response time was very minimal.

Robert H.

VERIFIED Trademark Roofing CUSTOMER

10 of 206

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very knowledgeable, do excellent work, and have integrity.

They did what they promised and fixed another roofing companies mistake.

Paula M.

VERIFIED Trademark Roofing CUSTOMER

11 of 206

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional.

They seemed like they were good people.

Mendel W.

VERIFIED Trademark Roofing CUSTOMER

12 of 206

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a really clean, neat, and professional job. They seemed really professional.

The prices were really fair.

Dwayne B.

VERIFIED Trademark Roofing CUSTOMER

13 of 206

Quality 10
10 10
Loyalty Yes
CRITIQUE

Fast service, but their pricing is in the upper end of the scale.

They responded quickly.

Rachel H.

VERIFIED Trademark Roofing CUSTOMER

14 of 206

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very helpful, informative, and very professional

We had some issues after they left, so they came back and took care of them.

WIlliam N.

VERIFIED Trademark Roofing CUSTOMER

15 of 206

Quality 10
10 10
Loyalty Yes
CRITIQUE

When I find somebody I like, and know someone that needs them, I will tell them.

They were prompt. They came out and did the work when they said they would.

Robert L.

VERIFIED Trademark Roofing CUSTOMER

16 of 206

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell someone to look around at the work that they do and how other people like them. I think that says a lot.

They were thorough, and they held up their end of the bargain.

Barbara F.

VERIFIED Trademark Roofing CUSTOMER

17 of 206

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very friendly and a great company.

They are very friendly.

Patricia D.

VERIFIED Trademark Roofing CUSTOMER

18 of 206

Quality 10
10 10
Loyalty Yes
CRITIQUE

From the beginning to the end, they were absolutely fabulous.

The quality, the follow-through, just everything, they were great.

Z.C.

VERIFIED Trademark Roofing CUSTOMER

19 of 206

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that they are very nice people. They were prompt and did the job right.

They were on time and did a good job. They have a good warranty. I am satisfied.

S.M.

VERIFIED Trademark Roofing CUSTOMER

20 of 206

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very responsive, and their pricing is competitive.

They're responsive. We always call them in an emergency, and they're right there.

Read All 206 Survey Responses at Ratings View