Diamond Certified Company Report

Kelly Plumbing & Heating, Inc.

Diamond Certified Company Report

Kelly Plumbing & Heating, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 275 VERIFIED CUSTOMERS i

Bruce B.

VERIFIED Kelly Plumbing & Heating, Inc. CUSTOMER

1 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

Our experience was very positive. I would recommend them in options to consider.

I got quotes from three other companies and Kelly was the only one that did an in-depth look at our house, asking us more questions, such as what do you hope to accomplish by replacing the system. The others were very formula based. In designing our system, we had to spend a lot of time going over options and recommendations. I liked that detail.

Emily K.

VERIFIED Kelly Plumbing & Heating, Inc. CUSTOMER

2 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend Jim Kelly. He's professional, competent, and an expert in the heating and air world.

I find them to be reliable, timely, professional, and accommodating. I've never had any sort of issue with anything they've done for me.

Erik S.

VERIFIED Kelly Plumbing & Heating, Inc. CUSTOMER

3 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them to others.

They were very efficient, responsive, and professional. They really performed well, and I got what I expected.

Read All 275 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Owners Jim and Anna Kelly are dedicated to customer service.

Kelly Plumbing & Heating, Inc. installs the latest technology in forced air furnaces, heat pumps and air conditioning systems for residents of Marin County, Petaluma and Sonoma. The company specializes in identifying and solving homeowners’ indoor air quality concerns, temperature imbalances, and airflow issues by utilizing state-of-the-art technology.

Kelly Plumbing & Heating also installs and services all types of water heating systems, including boilers and water heaters.

Owner Jim Kelly has more than 25 years of experience in the plumbing, heating and cooling industry. He established Kelly Plumbing & Heating with a simple rule: “Use the best equipment, customized and tailored to fit the home’s needs, installed in the best way, to give our customers the best outcome!” Kelly Plumbing & Heating has always solved customers’ problems by using a “house as a system” approach instead of looking at individual pieces of equipment or components.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Kelly Plumbing & Heating, Inc.

COMPANY CONTACT
Locations

Marin County
Sonoma County

Get Directions
SERVICES PERFORMED

Forced Air Heating & Air Conditioning
Radiant Heat Boilers & Installations
Tankless & High Efficiency Water Heaters
Attic Fans
Air Duct Cleaning
Dryer Vent Cleaning
Insulation

BRANDS Supported
  • Trane

  • Triangle Tube

  • Bradford White

  • Rinnai

  • Honeywell

  • Mitsubishi

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Kelly Plumbing & Heating, Inc.

Kelly Plumbing & Heating recently installed this 15 SEER air conditioning unit.

Company Profile

Kelly Plumbing & Heating, Inc. installs the latest technology in forced air furnaces, heat pumps and air conditioning systems for residents of Marin County, Petaluma and Sonoma. The company specializes in identifying and solving homeowners’ indoor air quality concerns, temperature imbalances, and airflow issues by utilizing state-of-the-art technology.

Kelly Plumbing & Heating also installs and services all types of water heating systems, including boilers and water heaters.

Owner Jim Kelly has more than 25 years of experience in the plumbing, heating and cooling industry. He established Kelly Plumbing & Heating with a simple rule: “Use the best equipment, customized and tailored to fit the home’s needs, installed in the best way, to give our customers the best outcome!” Kelly Plumbing & Heating has always solved customers’ problems by using a “house as a system” approach instead of looking at individual pieces of equipment or components.

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Company Philosophy

“From our professional sales engineers to our dedicated field personnel, everyone at our company is focused on delivering the best possible heating and cooling services to every customer. We’re always honest with our clients and let them know what to expect from their systems before any work is done.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for heating and air conditioning companies that have earned the prestigious Diamond Certified award. For Kelly Plumbing & Heating, Inc., the key to achieving and maintaining customer satisfaction is simple: provide excellent HVAC repair and installation services that keep clients comfortable in their homes all year round. “Our customers choose us because we have one of the best reputations in the area,” says owner Jim Kelly. “From using the best available equipment and installation practices to backing all our work with a written warranty, we strive to provide a unique experience for each client.”

Kelly Plumbing & Heating has been installing all types of HVAC systems for residential clients in Marin County and parts of Sonoma County since 1994. In addition to installing new equipment, the company services and repairs all makes and models of forced air furnaces, air conditioning systems, radiant heat boilers, regular and instantaneous hot water heaters, and attic fans. It can also locate and repair slab leaks, clean air ducts with a HEPA-Air machine and Rotobrush Air System, and more.

Unlike larger HVAC companies that emphasize workload volume over customer communication, Kelly Plumbing & Heating takes the time to talk with each client and determine their exact needs before any work begins. “We sit down with our customers and ask them a series of simple questions, including how long they’ve been in their homes and how long they plan on staying,” explains Mr. Kelly. “That can make the difference between purchasing a more energy-efficient piece of equipment and the payback. We also evaluate their equipment to get complete and accurate diagnoses.”

Another distinctive attribute of Kelly Plumbing & Heating is its steadfast commitment to quality control. After every job, the company’s technicians walk through the property with a checklist to make sure all work was completed to the client’s satisfaction, and they explain the safety features and functions of the HVAC equipment so the customer fully understands their purchase. “We also don’t ask for final payment until the customer is completely satisfied,” adds Mr. Kelly. “That puts our clients at ease and lets them know they can depend on us.”

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Industry Info

Take preventive steps to protect your family from dangerous carbon monoxide. Carbon monoxide isn’t visible or fragrant, but it can kill a person in just a few minutes if the levels are high enough. One of the most common causes of carbon monoxide poisoning in the home is malfunctioning or ill-maintained heating and cooling systems. To protect yourself and your loved ones, consider the following tips:

• Install a carbon monoxide detector. “California law states that all homeowners must have functioning carbon monoxide detectors installed in their homes,” says Jim Kelly, owner of Kelly Plumbing & Heating in Novato. “It’s a serious issue.”
• Have all fuel-burning appliances (gas and oil furnaces, gas water heaters, gas ranges, gas ovens, gas dryers, kerosene space heaters, wood stoves and fireplaces) inspected before every heating season.
• Make sure all chimneys and chimney flues are in good condition and unblocked before the start of the heating season.
• Read and follow the instructions on every fuel-burning appliance. Be sure you’re using the correct fuel for the appliance and have proper ventilation.
• Regularly inspect your furnace for overheating, cracks and flue issues. “Due to lack of maintenance, furnaces can overheat and cause the heat exchanger to get too hot, which leads to cracks and flue installation problems,” says Mr. Kelly. “If they’re not properly capped off, they can create serious problems.”
• Don’t heat your home with a gas oven, even for a small amount of time.
• Don’t sleep in a room that’s heated by a kerosene space heater or unvented gas space heater.
• Don’t use appliances with gas-powered engines in an enclosed space. These can include mowers, weed trimmers, small engines, generators and chainsaws.
• Know how to identify the warning signs of carbon monoxide poisoning: headaches, dizziness, confusion, nausea and fainting. High levels of carbon monoxide can cause serious illness and even death, but even low levels of carbon monoxide are known to cause nausea, headaches, shortness of breath and long-term health problems.
• If you think you’ve been exposed to carbon monoxide, get fresh air immediately. Open your doors and windows, turn off sources of sparks (including combustion appliances), leave your home and call an HVAC repair service. Go to an urgent care or emergency room and tell the doctor you believe you’ve been exposed to carbon monoxide poisoning.

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Frequently Asked Questions

Q: Is my heating and cooling equipment reliable?

A: Our 14-point diagnostic inspection program will determine if your equipment is reliable. We’ll check the heat exchanger; take different air samples and airflow readings, and check the BTU input of the furnace, burners, blower motor and filtration to see if the equipment is functioning properly.

Q: How can you tell if my HVAC equipment is safe?

A: During each of our service calls, we perform a complete safety and maintenance inspection. A technician checks all the equipment for safety items like carbon monoxide leakage and proper venting. He’ll take readings from a comprehensive checklist and write all the information down.

Q: How do I know if my HVAC system has a potential problem?

A: If you notice any odors coming from the unit, it could be unburned gases. Loud noises from the equipment could indicate a motor bearing problem or a compressor that’s about to fail. Sometimes humming includes electrical overload conditions.

Q: How often should I change the air filter in my air conditioning system?

A: It depends on many factors, including runtime, the condition of your house, whether you have kids or pets, if your return air is close to the ground, and if you have carpets. People with those factors should change their filters more frequently. A single person living in a house with hardwood floors may not need to change their filter as often, but they should definitely have an annual inspection performed by a qualified technician.

Q: Can I change my air conditioner’s air filter myself?

A: Yes, but you need to make sure the filter sits correctly and is facing the right direction. You should also check for any dirt or debris inside the blower cabinet, which indicates the filter isn’t doing its job properly.

Q: Should I be concerned when my furnace makes noise?

A: You should only be concerned if there’s a really unusual noise coming from your heating and air conditioning equipment or boiler system. If you’re unable to identify the noise, call us and have it checked out before it leads to something more serious.

Q: What can I do about excess dust buildup in my home?

A: Dust buildup is caused by several things, including issues with your HVAC system itself. To determine the cause, we need to do a complete evaluation (including a leak check) of the furnace and dust system. A lot of homeowners are unaware that leaky ductwork can actually suck dirt and contaminants from the attic or crawlspace into the house. We can determine whether your ducts need to be sealed or replaced and recommend an air filtration system that fits properly.

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SELECTED PHOTOS FROM Kelly Plumbing & Heating, Inc.

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COMPANY WEBSITE
www.kellyheat.com
Diamond Certified RATINGS ON Kelly Plumbing & Heating, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 275 VERIFIED CUSTOMERS i
Kelly Plumbing & Heating, Inc. : Average 9.1 out of 10 based on 275 unique customer surveys of customer satisfaction.

Bruce B.

VERIFIED Kelly Plumbing & Heating, Inc. CUSTOMER

1 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

Our experience was very positive. I would recommend them in options to consider.

I got quotes from three other companies and Kelly was the only one that did an in-depth look at our house, asking us more questions, such as what do you hope to accomplish by replacing the system. The others were very formula based. In designing our system, we had to spend a lot of time going over options and recommendations. I liked that detail.

Emily K.

VERIFIED Kelly Plumbing & Heating, Inc. CUSTOMER

2 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend Jim Kelly. He's professional, competent, and an expert in the heating and air world.

I find them to be reliable, timely, professional, and accommodating. I've never had any sort of issue with anything they've done for me.

Erik S.

VERIFIED Kelly Plumbing & Heating, Inc. CUSTOMER

3 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them to others.

They were very efficient, responsive, and professional. They really performed well, and I got what I expected.

Mary L.

VERIFIED Kelly Plumbing & Heating, Inc. CUSTOMER

4 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

To use them

They were very prompt, local, and courteous. They were great.

Paul V.

VERIFIED Kelly Plumbing & Heating, Inc. CUSTOMER

5 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was just very satisfied, and I even tried to get them to do a plumbing job for me, but they don't do that, but that is how satisfied I was.

I have nothing to complain about.

Gavin F.

VERIFIED Kelly Plumbing & Heating, Inc. CUSTOMER

6 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was straightforward. They basically did what they said and had good communication.

I think it was that everything was done in a timely manor. I didn't have to stay on top of anyone.

Julia T.

VERIFIED Kelly Plumbing & Heating, Inc. CUSTOMER

7 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I really liked how polite and quite they were. They were also very informative and pleasant to deal with.

Just did everything we needed

Merve S.

VERIFIED Kelly Plumbing & Heating, Inc. CUSTOMER

8 of 275

Quality 10
10 10
Loyalty No
CRITIQUE

I felt it was too expensive.

The quality of the service is excellent.

Tom W.

VERIFIED Kelly Plumbing & Heating, Inc. CUSTOMER

9 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very reliable, they showed up when they said they would, and they gave me good advice.

They gave me good insight about my air conditioner, and they gave me options, in terms of repair. We were very satisfied with the outcome of the repair.

Meredith D.

VERIFIED Kelly Plumbing & Heating, Inc. CUSTOMER

10 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were super personable and super helpful. It really seemed like they cared.

They were very thorough, and they did a really good job.

Tony K.

VERIFIED Kelly Plumbing & Heating, Inc. CUSTOMER

11 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their service is great, and they are very accommodating.

Their help is outstanding.

Kevin M.

VERIFIED Kelly Plumbing & Heating, Inc. CUSTOMER

12 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

The overall performance was fine from the initial survey to the final installation.

Kelly R.

VERIFIED Kelly Plumbing & Heating, Inc. CUSTOMER

13 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the very best company in Marin.

They are an amazing company, and the owner was delightful to work with. I spoke to his wife on the phone, and she was absolutely amazing. They worked around my schedule. They came out here and did an amazing job.

Jerry H.

VERIFIED Kelly Plumbing & Heating, Inc. CUSTOMER

14 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very friendly and personable. They did what I asked, and when there was an issue, they came back and fixed it right away.

I was happy with my product, the installation, and the people I had to work with.

Brian S.

VERIFIED Kelly Plumbing & Heating, Inc. CUSTOMER

15 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they are worth making a call to

Quick, professional, and I felt comfortable with them.

Ed R.

VERIFIED Kelly Plumbing & Heating, Inc. CUSTOMER

16 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are terrific.

Their service

Jody G.

VERIFIED Kelly Plumbing & Heating, Inc. CUSTOMER

17 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were fantastic. They fixed our issue, and they were very knowledgeable. They were great.

Just about everything, there wasn't anything that I didn't like.

Cheryl J.

VERIFIED Kelly Plumbing & Heating, Inc. CUSTOMER

18 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do high quality work. Although, their prices are higher than most.

They were very efficient and very tidy.

Sarah W.

VERIFIED Kelly Plumbing & Heating, Inc. CUSTOMER

19 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

The technician who helped us was very friendly and knowledgeable.

They solved our air conditioning problem.

Stephen P.

VERIFIED Kelly Plumbing & Heating, Inc. CUSTOMER

20 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seemed okay.

They were pretty prompt and seemed responsible and fixed what needed to be fixed pretty quickly.

Read All 275 Survey Responses at Ratings View