Diamond Certified Company Report

Crandall Roofing Inc.

Diamond Certified Company Report

Crandall Roofing Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 185 VERIFIED CUSTOMERS i

Anthony S.

VERIFIED Crandall Roofing Inc. CUSTOMER

1 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional, very knowledgeable, efficient, and a high quality job

The gentleman who came out was very professional and I felt I was treated very respectfully. The job was performed as promised. He answered all of my questions.

Susan B.

VERIFIED Crandall Roofing Inc. CUSTOMER

2 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was just impressed with how quick and how tidy they were. There was never a mess. They had someone cleaning up all the time, at least it appeared that way.

They were good about answering my calls and sending someone out immediately when I had a leak.

Andre G.

VERIFIED Crandall Roofing Inc. CUSTOMER

3 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they're reliable, and they do a good job. They've been doing work for us for up to 20 years.

They show up on the job when they promise.

Read All 185 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Stanley Klaus, President

Crandall Roofing Inc. installs, replaces, and maintains roofs for residential and commercial clients in the North Bay Area. The company has experience with all types of roofing materials, including metal, tile, industrial flat and premium asphalt, and it has the training and equipment to work on projects of every size, from single-story homes to high-rise buildings and shopping centers.

President Stanley Klaus credits much of Crandall Roofing’s success to its honest, customer-oriented business approach. “Our integrity is one of the main reasons that we have such a loyal clientele base,” he says. “When we tell a client we’re going to do something, we do it, and if anything goes wrong during the process, we’ll do whatever it takes to make it right.”

Crandall Roofing’s experienced technicians are trained to work on virtually every type of roofing project, which Mr. Klaus says allows the company to consistently ensure high-quality results. “Our estimating team has more than 150 years of combined roofing experience, so we’re able to consolidate our expertise and solve all types of roofing problems. We love the process of diagnosing a problem, coming up with a solution and making the building look better in the process.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Crandall Roofing Inc.

COMPANY CONTACT
Service AREA

Sonoma County
Marin County

SERVICES PERFORMED

Roofing Installation, Replacement & Maintenance

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Crandall Roofing Inc.

A close-up look at a recent roof installation by Crandall Roofing

Company Profile

Crandall Roofing Inc. installs, replaces, and maintains roofs for residential and commercial clients in the North Bay Area. The company has experience with all types of roofing materials, including metal, tile, industrial flat and premium asphalt, and it has the training and equipment to work on projects of every size, from single-story homes to high-rise buildings and shopping centers.

President Stanley Klaus credits much of Crandall Roofing’s success to its honest, customer-oriented business approach. “Our integrity is one of the main reasons that we have such a loyal clientele base,” he says. “When we tell a client we’re going to do something, we do it, and if anything goes wrong during the process, we’ll do whatever it takes to make it right.”

Crandall Roofing’s experienced technicians are trained to work on virtually every type of roofing project, which Mr. Klaus says allows the company to consistently ensure high-quality results. “Our estimating team has more than 150 years of combined roofing experience, so we’re able to consolidate our expertise and solve all types of roofing problems. We love the process of diagnosing a problem, coming up with a solution and making the building look better in the process.”

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Company Philosophy

“Our goal is simple: provide our clients with high-quality, professional roofing services at reasonable prices. We have the experience and workforce to deal with almost any type of roof system, and we focus all our efforts on meeting the specific needs of our clients and their properties.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing companies that have earned the prestigious Diamond Certified award. For Crandall Roofing Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: approach every job with the goal of performing at the top tier of its industry. “Our estimating staff has more than 150 years of combined roofing experience and all of our technicians are factory-certified,” explains owner Stanley Klaus. “Our clients know that when they hire us, they’re getting an experienced team of professionals that will deliver high-quality results.”

Crandall Roofing has been installing, replacing, and repairing roofs for residential and commercial clients in Sonoma and Marin Counties since 1995. The company has the training and equipment to work with all types of roofing materials (including metal and premium asphalt), and it’s also qualified to handle large projects like high-rise buildings and shopping centers.

Unlike less experienced roofing companies that lack training in certain aspects of the trade and are forced to limit their services as a result, Crandall Roofing is equipped to take on a wide variety of roofing projects, including those that are too technically difficult for other companies to handle. “There aren’t a lot of companies that can do slate, standing seam metal or metal fabrication onsite, but we’re capable of doing all three,” says Mr. Klaus. “We actually have an entire crew that’s dedicated to handling challenging projects, so regardless of what a client needs, we can provide a solution.”

Another distinguishing feature of Crandall Roofing is its centrally located showroom in Santa Rosa, which allows clients to see practical applications of the products they’re considering and have their questions answered by experienced professionals. “When a customer is able to see exactly what they’re getting before it’s installed, it gives them more confidence,” says Mr. Klaus. “We love helping our clients find the right products to fulfill their needs.”

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Industry Info

If you’re planning to install a new roof on your home, consider the benefits of hiring a factory-certified roofing company. Thanks to industry innovation, today’s roofing products are more durable than ever. However, according to Stanley Klaus, president of Crandall Roofing Inc. in Santa Rosa, regardless of a product’s expected longevity, it’s still crucial to have the reassurance of a factory warranty. “Fiberglass composite shingles used to be rated at 30-, 40- and 50-year lifespans, but today, they’re all rated at 50 years,” he explains. “Nonetheless, homeowners need to understand that this rating means almost nothing unless they deal with a factory-certified installer who purchases the extended warranty on their behalf at the time of installation. Only then is the homeowner actually guaranteed the full 50-year warranty on the product through the manufacturer.”

Despite having a 50-year rating, Mr. Klaus says roofing shingles rarely reach this projected milestone. “Most homeowners assume that if they buy 50-year shingles, they won’t need to worry about their roofs again. In reality, almost all types of shingles fail prematurely, so if you don’t have a factory warranty, you’re likely going to be paying for another roof in the future.”

Mr. Klaus says attention to detail is vital for securing your roof’s warranty. “The warranty on your roof is only good if you secure it in writing from the manufacturer, and the only way you can do that is to hire a factory-certified installer who purchases the materials and installs them in exact accordance with their requirements. If there’s a failure and it turns out things weren’t done to their specifications, your warranty will be voided.”

Mr. Klaus recounts his own experience with this: “I bought a house and the roof failed just eight years after it was installed. After looking at it, the factory inspector determined it hadn’t been installed properly, so I had to re-roof it on my own dime. That’s why I go through the trouble to get my technicians factory-certified and provide these warranties on nearly every job.”

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Frequently Asked Questions

Q: How long does it take to get an estimate?

A: Our bid turnaround time is usually about 72 hours.

Q: How soon can you start my project?

A: It depends on the time of year and how busy we are, but in most cases, we can schedule the job to begin three to four weeks after the initial estimate.

Q: Will you remove my gutters when you replace my roof?

A: No, we’ll work around your gutters, and when we’re done, we’ll make sure they’re completely clean and functional.

Q: Do you replace gutters or skylights?

A: No, but we can bring in a subcontractor to help you with those services if you want to include them in your roofing project.

Q: Do I have to use the same materials that are currently on my roof?

A: You can use new materials as long as they’re compatible with your roof type. There are two basic roof types: flat and steep. If you have a flat roof, you have to stay within the range of flat roof materials; if you have a steep roof, you have to use steep roof materials. Fortunately, there are many options on both sides.

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SELECTED PHOTOS FROM Crandall Roofing Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Stanley Klaus

Expert CONTRIBUTOR PROFILE
  • Stanley Klaus is a veteran of the roofing industry and owner of Crandall Roofing Inc., a Diamond Certified company since 2015. He can be reached at (707) 387-4025 or by email.

Stanley Klaus: Roofin’ It

By James Florence, Diamond Certified Resource Reporter

SANTA ROSA — When asked how he got introduced to the roofing trade, Stanley Klaus says it was basically a trial by fire. “My father was a minister, and when I was 16, he set me up with a summer job working for a roofing contractor in his congregation,” he remembers. “I started out carrying hot tar across a roof in the summer heat—not exactly a walk in the park.” Shortly after reaching adulthood, Stanley returned to the trade he’d become acquainted with as a teenager. “I got married when I was 22, and I needed a job. Since I already had experience with roofing, I committed myself to being a full-time professional roofer.” In 1984, Stanley founded his first company, SK Roofing, which he operated until he purchased Crandall Roofing Inc. in 2006.

Today, Stanley says his favorite part of his job is the feeling of accomplishment it provides. “I find the completed project to be very satisfying, not only at the time of completion but also in subsequent years. For example, I did the roof for Snoopy’s Home Ice in 1987, and every time I drive by there, I’m reminded of our good work.”

A longtime resident of Sonoma County, Stanley resides in Santa Rosa, where he appreciates the amiable weather. “I was born in Minnesota, and most of my family is from the East Coast, so I’ve experienced my share of brutal winters,” he says. “In comparison, Sonoma County is great. I honestly can’t think of a better, more beautiful place to live and raise a family.”

Speaking of family, Stanley spends much of his time outside of work with his wife, Karolee, and their four grown children and 10 grandchildren. “I see one or more of my grandchildren every day, and I enjoy being a big part of their lives,” he affirms. Additionally, Stanley likes spending time on the ocean. “The ocean is definitely my passion. I used to be a scuba instructor and did a lot of diving. These days, I mostly do ocean fishing, which absolutely rocks my world.”

In his life and career, Stanley espouses the importance of delivering on your word. “I grew up in a minister’s home, where, in addition to my faith, I learned basic principles like honesty and integrity, which I continue to practice today,” he says. “In terms of running a business, I think it all comes down to being square with people and doing what you say you’re going to do. If I tell a customer I’m going to do something, I don’t try to waffle out of it—I do it. It’s simple integrity, and that’s how we operate.”

When asked what his future retirement might look like, Stanley says he’ll divide his time between family and travel. “My wife and I are considering buying a fifth wheel and RVing around the country. There are so many sites in the United States we haven’t had a chance to see, so that would be a lot of fun.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The North Bay Rattlers, which is a semi-pro football team based in Santa Rosa.

Q: What’s your favorite holiday?
A: Thanksgiving—it’s all about love and family, but there’s no pressure to buy gifts.

Q: What were you most known for in high school?
A: Athletics—I ran track and did martial arts.

Q: What’s your favorite local restaurant?
A: Black Bear Diner in Rohnert Park. I eat there all too often.

Q: What’s the most death-defying feat you’ve ever attempted?
A: I’ve been told I was crazy to spend so many hours diving in the Red Triangle, which is the region of California’s north coast where the majority of great white shark attacks occur. To be honest, I wasn’t really worried about sharks—I was just stoked to be diving.

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Expert articles
  • The Value of Roof Maintenance

    SANTA ROSA — Since your roof is above your sightline, it’s easy to ignore—that is, until you start getting leaks or suddenly realize there’s a big water stain on your ceiling. Unfortunately, by the time this happens, you’re already too late to take preventative measures. Your attic has likely sustained water damage and become infested with mold…and that’s just the beginning of your problems.

    Fortunately, this scenario can be easily avoided: all you need to do is hire a roofing professional to perform regular roof inspections and maintenance. After your roof passes the 10-year mark of its lifespan, plan to have it inspected every three to five years. A professional will check key areas like flashings, valleys and gutters, and reseal or repair any components that are in poor condition. By taking this simple step, you can potentially save thousands of dollars, not only by maximizing your roof’s lifespan, but also by preventing water damage and other expensive problems.

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Expert video tip
  • Video: Avoiding a Roofing Emergency

    Complete Video Transcription:

    SANTA ROSA — Host, Sarah Rutan: It’s easy to take your roof for granted—that is, until it starts leaking water. A better approach is to invest in regular maintenance. Today we’re in Santa Rosa with Diamond Certified Expert Contributor Stanley Klaus of Crandall Roofing to learn more.

    Diamond Certified Expert Contributor, Stanley Klaus: You know, your roof is something you probably don’t even think about, unless you see water coming into your ceiling. Unfortunately, by the time you see water coming into your ceiling, it’s already too late. You’ve probably done damage in the attic. You may have mold or fungus growing. And there’s endless amounts of problems that could be occurring.

    The simple way to avoid all this is to have someone come out and do a roof maintenance service. We recommend that you do that once every three to five years after the ten-year mark of your roof’s life. If you will simply have them come out, and check the flashings, the valleys, the gutters, seal and repair every area that’s necessary, you can save thousands of dollars and have little or no damage when it’s time to fully replace your roof.

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Crandall Roofing Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Crandall Roofing Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 185 VERIFIED CUSTOMERS i
Crandall Roofing Inc. : Average 9.4 out of 10 based on 185 unique customer surveys of customer satisfaction.

Anthony S.

VERIFIED Crandall Roofing Inc. CUSTOMER

1 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional, very knowledgeable, efficient, and a high quality job

The gentleman who came out was very professional and I felt I was treated very respectfully. The job was performed as promised. He answered all of my questions.

Susan B.

VERIFIED Crandall Roofing Inc. CUSTOMER

2 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was just impressed with how quick and how tidy they were. There was never a mess. They had someone cleaning up all the time, at least it appeared that way.

They were good about answering my calls and sending someone out immediately when I had a leak.

Andre G.

VERIFIED Crandall Roofing Inc. CUSTOMER

3 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they're reliable, and they do a good job. They've been doing work for us for up to 20 years.

They show up on the job when they promise.

Mike C.

VERIFIED Crandall Roofing Inc. CUSTOMER

4 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reasonably priced and went far and beyond what was expected. They make sure their customers are left with an amazing feeling.

Just that the level of service was extremely high

Jennifer B.

VERIFIED Crandall Roofing Inc. CUSTOMER

5 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great value, very fair, and easy to work with

Just an overall good experience

Karoline H.

VERIFIED Crandall Roofing Inc. CUSTOMER

6 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

Awesome service

They are very accommodating and have great customer service.

Ken C.

VERIFIED Crandall Roofing Inc. CUSTOMER

7 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great service, no problems, on time, and they were able to get it done as quickly as they could. I would definitely recommend them.

We were rebuilding the house after the fires, and they were able to get the roof done before the rains began. They even went out right before the rain was to start and made sure it was water tight.

Aria K.

VERIFIED Crandall Roofing Inc. CUSTOMER

8 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very friendly, helpful, and they did a great job. They did a rental property for me, and I liked them so much that I had them do my house.

Daniel Garibay was very helpful and answered all of my questions.

Susan V.

VERIFIED Crandall Roofing Inc. CUSTOMER

9 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to totally give them a call.

They went above and beyond for me. I had just had surgery, and they cleared my whole driveway for two days in a row, so I could get in and out of my car. They were wonderful. I am very satisfied.

Bob C.

VERIFIED Crandall Roofing Inc. CUSTOMER

10 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

Professional, and they do what they say they are going to do.

Qualified personal in different areas of their business

Debra B.

VERIFIED Crandall Roofing Inc. CUSTOMER

11 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

I always refer them.

The owner was very, very nice. I had a small problem, and they came right out the very next day. I was very happy with them.

Melinda M.

VERIFIED Crandall Roofing Inc. CUSTOMER

12 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very thorough in discussing issues, coming up with creative ideas for problems, and executing them nicely.

We had a sagging porch overhang, and they came up with a solution that we were satisfied with and that was aesthetically pleasing. We had it done before the rain and haven't had any leaks or problems whatsoever.

Susan M.

VERIFIED Crandall Roofing Inc. CUSTOMER

13 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

I already have recommended them. They were great to work with, the price was good, and it went smoothly. They worked us in between jobs, which was difficult after the fires, but we were thrilled at how quickly they were able to get it done.

Overall professional, left the work site extremely clean, were pleasant to work with, responsive, and did an excellent job

Ronald S.

VERIFIED Crandall Roofing Inc. CUSTOMER

14 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

Jim Crandall is superior, helpful ,and considerate. His foreman, Alejandro, was great. I called a lot of different roofing companies and got quotes, but in my opinion, there is no other roofing company other than Crandall Roofing. They were very cooperative and listened to my ideas. He did it the way I wanted it done. He was very generous with his time, his workers were all great, and his carpenter was superior.

The personal approach of Jim Crandall and the workmanship, he wanted me do it the way that I wanted it done. He was all for it, which made me want to work with him right away. He followed through with everything he said he was gong to do.

Clare V.

VERIFIED Crandall Roofing Inc. CUSTOMER

15 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were extremely professional, cleaned up after themselves, and did a great job. They were reliable and everything you would want a company to be when you are paying them that much money. They were recommended by a friend. I got three estimates, and they were right in between, so I checked references. I am very happy with them and happy to highly recommend them.

I had a lot of dry rot, and they did an excellent job. They cleaned up really nice after themselves.

Margaret H.

VERIFIED Crandall Roofing Inc. CUSTOMER

16 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very satisfied with them.

They were very nice people and very helpful.

Bette V.

VERIFIED Crandall Roofing Inc. CUSTOMER

17 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommend them to a couple of people already. They were professional, quick, clean, and the roof looks terrific.

I was happy with everything, especially the quality of the roof and the employees.

Floyd D.

VERIFIED Crandall Roofing Inc. CUSTOMER

18 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

He has really good workers. They started on time, finished on time, and were reasonably priced.

They were friendly, helpful, and clean.

Tom L.

VERIFIED Crandall Roofing Inc. CUSTOMER

19 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional, have good communication, did an excellent job, cleaned up the site, and asked all of the right questions before the job began.

Service and quality

Brian B.

VERIFIED Crandall Roofing Inc. CUSTOMER

20 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that they have great customer service, and I would definitely use them.

They were very responsive.

Read All 185 Survey Responses at Ratings View