Diamond Certified Company Report

Joe Moore Painting & Roofing

Diamond Certified Company Report

Joe Moore Painting & Roofing

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 241 VERIFIED CUSTOMERS i

Ron P.

VERIFIED Joe Moore Painting & Roofing CUSTOMER

1 of 241

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're dependable, and they have excellent workmanship.

They were very attentive to detail and very professional. He's done a few jobs for me, and on each job, the work was absolutely beautiful. They were recommended to me by some friends who were also very satisfied with them.

Michael G.

VERIFIED Joe Moore Painting & Roofing CUSTOMER

2 of 241

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came out in the pouring rain to cover a leak in my roof and then replaced the whole thing as soon as the rain let up. I can't say enough good things about them. They are excellent. If you need a roof, call Joe Moore.

The expedience with which they showed up was great, but I really loved that Joe worked with me, because I couldn't really afford a new roof but needed to get one.

Dorothy M.

VERIFIED Joe Moore Painting & Roofing CUSTOMER

3 of 241

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very nice, very good, very clean and very competent, but they're very expensive.

I like their personnel and how competent they are. My neighbor was the one who told me that they were Diamond Certified. I hired them based on the job that they did for my neighbor.

Read All 241 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Owner Joe Moore and his wife, Dawn

Joe Moore Painting & Roofing serves residential and commercial clients throughout Sonoma County. In addition to using top-quality paints and materials to provide general painting and roofing services, the company offers leak repairs and can obtain products from any manufacturer or supplier upon a customer’s request.

Owner and founder Joe Moore has been involved in the painting and roofing industry for more than 35 years. After honing his skills working for several of Sonoma County’s largest roofing companies, he established Joe Moore Painting & Roofing in 2000. Mr. Moore says he and his experienced team welcome the challenge of working on commercial and residential structures.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Joe Moore Painting & Roofing

COMPANY CONTACT
Service AREA

Sonoma County
Marin County

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SERVICES PERFORMED

Commercial & Residential
Interior & Exterior Painting
Full-Service Roofing
Roof Repair

BRANDS Supported
  • GAF

  • Kelly-Moore Paints

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Joe Moore Painting & Roofing

Company Profile

Joe Moore Painting & Roofing serves residential and commercial clients throughout Sonoma County. In addition to using top-quality paints and materials to provide general painting and roofing services, the company offers leak repairs and can obtain products from any manufacturer or supplier upon a customer’s request.

Owner and founder Joe Moore has been involved in the painting and roofing industry for more than 35 years. After honing his skills working for several of Sonoma County’s largest roofing companies, he established Joe Moore Painting & Roofing in 2000. Mr. Moore says he and his experienced team welcome the challenge of working on commercial and residential structures.

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Company Philosophy

“We believe in an old-fashioned business philosophy: customers always come first. We offer a satisfaction guarantee that ensures they don’t pay until they’re happy with everything we’ve done.”

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Comparative Summary

Few companies in the painting and roofing fields earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Joe Moore Painting & Roofing has been at the forefront of its industry for more than a decade, using top-quality materials and products to offer general painting and roofing services to residential and commercial clients in Sonoma, Marin, Lake and Mendocino Counties. The company also provides 24/7 emergency response for roof leak repairs, a service that reflects its customer-centric business approach. “We’re a family-owned and operated business, so our reputation is at stake on every job,” says owner Joe Moore. “Each customer receives personal attention, and I personally supervise every job to make sure it adheres to our high standards.”

Mr. Moore established Joe Moore Painting & Roofing after spending 30-plus years working for some of Sonoma County’s largest roofing companies and accumulating a wealth of industry knowledge that he applies to each project. He says the quality and care he puts into every job is reflected in how he treats his employees, all of whom have been with the firm for at least five years. “I’ve worked with my painters and roofers for a long time. They know the way I want the job done, and they adhere to that. If they don’t, they redo it until it’s right.” To supplement this meticulous approach, the company extends its standard two-year warranty in many cases, no matter how long it’s been since the original work was done.

The majority of Joe Moore Painting & Roofing’s business comes from repeat customers and referrals, which Mr. Moore attributes to the company’s quality workmanship, honesty and hard-earned reputation. “Unlike some larger companies, we’re not in this business to merely accept a job, take the money and run,” he says. “We try to build friendships and lasting relationships with our clients. Our philosophy is to plant the seed and grow a lifelong customer.”

Joe Moore Painting & Roofing also believes in giving back to its community and is an active supporter of various youth sports teams, charities and nonprofit organizations, including California Waterfowl Association, Ducks Unlimited and the Windsor Boosters. “My father gave me simple instructions on how to live life,” says Mr. Moore. “He said, ‘Treat people how you want to be treated,’ and, ‘You leave a room with your name and only your name.’ I believe everything one builds is related to who one truly is, and I apply that concept to every aspect of our business.”

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Industry Info

Preemptively checking your roof for signs of damage can eliminate the need for a costly replacement in the future. The National Roofing Contractors Association (NRCA) recommends you inspect your roof at least two times a year—spring and fall. The best place to begin is inside your house. Use some simple observation skills and look for places where the roof deck is sagging, signs of water damage or leaking, dark spots and trails, and outside light showing through the roof.

Exterior check
When you look at the roof’s exterior, pay attention to things like damaged flashing, missing shingles, curling, blistering, buckling, rotting and algae growth (which occurs most often in humid climates and appears as dark or greenish stains). Here are some other tips to consider:

• Visually inspect your roof for cracked, torn, bald or missing shingles.
• Scan the roof for loose material or wear around chimneys, vents, pipes or other penetrations.
• Watch out for an excessive amount of shingle granules (they look like large grains of sand) in the gutters—this is a sign of advanced wear.
• Check for signs of moisture, rot or mold. Note that wet spots may not be directly under a faulty shingle; water can travel down to its lowest spot before it drips. Mold, fungi and bacteria can grow quickly—within 24 to 48 hours of a water-related problem.
• Examine the drainage, and make sure gutters and downspouts are securely attached. Also, ensure all drains are open and allow water to exit, and all gutters and downspouts are free of debris.
• Make sure all bathroom, kitchen and dryer vents go entirely outside of your home, not just into the attic space.

Consider the simplest solutions first
If your roof has water damage, don’t immediately assume you need to start over with a brand new roof. The California Contractors State License Board says if your roof was properly installed and is less than 15 to 20 years old, it can often be repaired rather than replaced. Contact a licensed roofing contractor to get an estimate and hear their suggestions.

Starting over
If you decide to replace the entire roof, keep weather and other issues specific to your locality in mind when choosing materials. For example, wood and asphalt shingles aren’t especially fire resistant, which can be a problem if you live near a lot of dry brush and trees. Slate, tile and metal are more expensive materials, but they’re worthwhile investments because of the extra protection they offer against fire. Be aware, however, that some house framing isn’t strong enough to support the extra weight of these types of roofing materials.

When it comes to signing the contract for a roof replacement or repair, make sure the contractor’s license is clearly identified and you understand everything in it. “It should be in plain language and spell out, in detail, exactly what will be done,” says Joe Moore, owner of Joe Moore Painting & Roofing in Windsor. “Make sure everything that was put forth in the bid is stated in the contract. Also, make sure the payment terms are clear and comprehensible.”

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Frequently Asked Questions

Q: Do you do roofing repairs or just replace entire roofs?

A: We do both, depending on what’s needed. During the estimate, if we determine a small repair is all that’s needed, that’s what we’ll bid. We won’t sell you a new roof if you don’t need it.

Q: How do you mix both painting and roofing? Don’t they require different skills?

A: Yes, they are very different skill sets. We have separate crews for painting and roofing. Our painters paint, and our roofers are roofers.

Q: How fast can you schedule a job?

A: Usually quite quickly. We’re flexible and can almost always accommodate the customer’s schedule.

Q: Do you keep a clean worksite?

A: Absolutely. We clean up at the end of each day and do a thorough cleaning job at the end of the project. If it’s a roofing job, we run magnets across the roof and property to ensure we pick up any stray nails that have been dropped. We always leave the home and property in better condition than when we started.

Q: What’s your payment schedule?

A: We get 100 percent upon completion of the job. However, on some roof jobs we ask for a progress payment upon delivery of materials.

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SELECTED PHOTOS FROM Joe Moore Painting & Roofing

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Joe Moore

Expert CONTRIBUTOR PROFILE

Joe Moore: Two Trades are Better Than One

By James Florence, Diamond Certified Resource Reporter

WINDSOR — By the time Joe Moore was ready to start his own business, he’d already amassed a wealth of professional experience in the painting and roofing trades. “I started painting when I was a kid and spent much of my youth working for my uncle, who was a well-known painter in San Francisco,” he says. “Later, I dated a girl whose father was a roofer and ended up working for his company for 15 years. When I reached my 20th year in roofing, I felt it was time to start my own business.” Rather than decide which of his two fields of expertise to focus on, Joe opted to incorporate both. “Since I had experience in both painting and roofing, I thought, ‘Why not combine them?’ After all, when a homeowner is getting a new roof installed, they often need their chimney or house painted as well, so I figured it would be convenient for them to have a one-stop shop.”

Today, as owner of Joe Moore Painting & Roofing, Joe says he’s a big believer in educating clients. “The majority of my business consists of giving people information. In most cases, homeowners who call us about a new roof don’t need one—they usually just need a repair. That why I like educating customers about what’s happening on their roofs and helping them make informed decisions that can save them some money.”

A resident of the North Bay (where he lives with his wife, Dawn), Joe expresses his appreciation for the many advantages his location offers. “The weather is good, the people are nice and it’s a good place to raise a family. Also, there’s easy access to anything you might want to do—it’s 45 minutes from the city and the ocean, and two hours from the mountains, so we really have it all.”

Outside of work, Joe has taken to a high-altitude hobby. “We just purchased an airplane, which will allow us to do more traveling and make it easier to visit friends and family,” he explains. “We also own a lake house, so we enjoy going there to relax and do some waterskiing when we get a chance.” Joe says he also likes giving back to his community. “My wife and I are invested in local youth sports—I coached youth football for 10 years and Dawn coached girls’ softball. Most weekends, we’re attending a football, baseball or basketball game, rooting for the local team.” Additionally, Joe likes keeping in touch with his and Dawn’s two children: Joe, who is pursuing a career in law enforcement, and Megan, who is attending college in Washington on a soccer scholarship.

In his life and career, Joe espouses the importance of integrity. “One of the things my father told me was, ‘You leave this world with just your name,’ and I’ve kept that in mind my entire life. In regard to my business, it means upholding our reputation by treating customers honestly and with respect. I’ve tried to do that from the beginning and I’ve been blessed to have a good experience in my profession.”

When asked the first thing he’d do if he could retire tomorrow, Joe says he wouldn’t. “I enjoy what I do. I don’t think I’m ever going to retire—I’m not built that way. However, if I were to start working less, I’d definitely spend more time with my family. They’re the most important part of my life.”

Ask Me Anything!

Q: What’s your earliest memory?
A: Hanging out with my dad on his fishing yacht when I was six or seven years old.

Q: What kind of music do you like?
A: Light rock.

Q: Pancakes or waffles?
A: Pancakes.

Q: Do you collect anything?
A: Coin-operated banks and Mickey Mouse stuff.

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Expert articles
  • Preventing Roof Leaks from Pipe Jacks

    WINDSOR — Most roof leaks can be avoided with basic preventative maintenance. One example of this is with pipe jacks, which are metal flanges placed over the plumbing ventilation pipes that protrude from the roof. To seal against moisture intrusion, pipe jacks are fitted with rubber collars. However, as sun exposure causes these collars to deteriorate over time, cracks can form in the rubber. When it rains, these cracks can allow water to penetrate the seal and get inside the home. The leaks usually occur in kitchens, bathrooms and laundry rooms—anywhere plumbing fixtures are located.

    Pipe jack collars are inexpensive and easy to replace—it’s simply a matter of knowing when they need to be replaced. That’s why it’s a good idea to have a roofer or maintenance professional inspect your roof on a regular basis and make sure all pipe jack collars (along with other important waterproofing components) are in good repair.

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Expert video tip
  • Video: An Easily Preventable Roof Leak

    Complete Video Transcription:

    WINDSOR — Host, Sarah Rutan: Some of the most common types of roof leaks are also some of the most easily preventable. Today we’re in Windsor with Diamond Certified Expert Contributor Joe Moore of Joe Moore Painting & Roofing to learn about one in particular.

    Diamond Certified Expert Contributor, Joe Moore: We’re going to start by going over the system of a pipe jack. A pipe jack is a jack that is in the roof system where a pipe comes up through. Most people don’t understand; where their plumbing pipes come up through the roof, they have a jack on them. They have a rubber collar that usually goes on these. The rubber collar is one of the biggest sources of roof leaks. The biggest source of roof leaks is when these crack and the water goes down the inside of that. You’ll see leaks in the kitchen, bathrooms, wherever these are, laundry rooms, plumbing stuff.

    So, what we’d like to do is, we’d like to get these new rubber boots and put these on. They just slide over. You can get them on any of your roofing supply companies. This is an easy solution to save you money, in the long run, down the road. This could save you hundreds of dollars to have the roofers out.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Joe Moore Painting & Roofing WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Joe Moore Painting & Roofing
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 241 VERIFIED CUSTOMERS i
Joe Moore Painting & Roofing : Average 9.1 out of 10 based on 241 unique customer surveys of customer satisfaction.

Ron P.

VERIFIED Joe Moore Painting & Roofing CUSTOMER

1 of 241

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're dependable, and they have excellent workmanship.

They were very attentive to detail and very professional. He's done a few jobs for me, and on each job, the work was absolutely beautiful. They were recommended to me by some friends who were also very satisfied with them.

Michael G.

VERIFIED Joe Moore Painting & Roofing CUSTOMER

2 of 241

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came out in the pouring rain to cover a leak in my roof and then replaced the whole thing as soon as the rain let up. I can't say enough good things about them. They are excellent. If you need a roof, call Joe Moore.

The expedience with which they showed up was great, but I really loved that Joe worked with me, because I couldn't really afford a new roof but needed to get one.

Dorothy M.

VERIFIED Joe Moore Painting & Roofing CUSTOMER

3 of 241

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very nice, very good, very clean and very competent, but they're very expensive.

I like their personnel and how competent they are. My neighbor was the one who told me that they were Diamond Certified. I hired them based on the job that they did for my neighbor.

Scott J.

VERIFIED Joe Moore Painting & Roofing CUSTOMER

4 of 241

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they have a lot of integrity and the quality of work they do is better than anything I have ever seen, they are not the cheapest, but you get more than you pay for. They painted my house 10 years ago and it still looks like it was painted last year.

Their integrity and their honesty

Ryan

VERIFIED Joe Moore Painting & Roofing CUSTOMER

5 of 241

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is a good company.

Their professionalism

Rob

VERIFIED Joe Moore Painting & Roofing CUSTOMER

6 of 241

Quality 10
10 10
Loyalty Yes
CRITIQUE

That Joe goes above and beyond your expectations

They do just about anything you ask them to do.

Anushka C.

VERIFIED Joe Moore Painting & Roofing CUSTOMER

7 of 241

Quality 10
10 10
Loyalty Yes
CRITIQUE

They would be my number one choice to go to.

The quality of the work, they finished on time, and they were available in a time of emergency. They responded quickly and I can't say enough about them.

Chris G.

VERIFIED Joe Moore Painting & Roofing CUSTOMER

8 of 241

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do outstanding work. In addition to the painting, the carpentry work is outstanding also.

When they walk in, they say they want to make you happy and that is hard to do and they have painted the interior and exterior and painted my mantle. They are outstanding and their carpentry skills and prep work are all top notch.

Howard Y.

VERIFIED Joe Moore Painting & Roofing CUSTOMER

9 of 241

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell anybody to use him as they do a fantastic job.

I just like the people, the service, and everything about them.

Judy M.

VERIFIED Joe Moore Painting & Roofing CUSTOMER

10 of 241

Quality 10
10 10
Loyalty Yes
CRITIQUE

That he does a very good job, and I haven't had any problems with him at all.

He does what he says he is going to do.

Laverne O.

VERIFIED Joe Moore Painting & Roofing CUSTOMER

11 of 241

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is an honest man.

They expedite right away.

Nate K.

VERIFIED Joe Moore Painting & Roofing CUSTOMER

12 of 241

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very honest and prompt

They got here quickly and they took care of the problem and they told me to call them if they had any issues.

Gerald B.

VERIFIED Joe Moore Painting & Roofing CUSTOMER

13 of 241

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think that they do a great job at a fair price.

They did a good job, they were timely, and they were neat.

Jim S.

VERIFIED Joe Moore Painting & Roofing CUSTOMER

14 of 241

Quality 10
10 10
Loyalty Yes
CRITIQUE

That Joe is very open to discussing your needs and sometimes that doesn't necessarily mean putting a new roof on the house and instead having the homeowner fixing things himself. He is more interested in making sure the customer is happy as opposed to lining his pocketbook.

His responsiveness

Martha P.

VERIFIED Joe Moore Painting & Roofing CUSTOMER

15 of 241

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a nice job and my neighbors didn't complain that they were too loud.

They got the job done and they cleaned up.

Vicky R.

VERIFIED Joe Moore Painting & Roofing CUSTOMER

16 of 241

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was awesome.

I would give them a "15". I liked the honesty and integrity of him and his staff. They actually brought me to happy tears and that has never happened to me with a service. He exceeds your expectations in each and every way every time.

Tiffany W.

VERIFIED Joe Moore Painting & Roofing CUSTOMER

17 of 241

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would refer anybody to them and I would recommend they take his consultation and execute his plan.

He talked us out of painting our full house as we were selling it and focus on trim and pressure washing. He increased the curb appeal for our house by $10,000. We were completely thrilled, he did an amazing job.

Marty P.

VERIFIED Joe Moore Painting & Roofing CUSTOMER

18 of 241

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good quality work and good scheduling

Their response time, they always respond quickly.

Tom L.

VERIFIED Joe Moore Painting & Roofing CUSTOMER

19 of 241

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are not the cheapest, but they are the best. They complete the job quickly, they added caulking in every small crack of the house.

They completed the job.

Lori B.

VERIFIED Joe Moore Painting & Roofing CUSTOMER

20 of 241

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they are prompt, reliable, easy to work with and reasonable.

Communication

Read All 241 Survey Responses at Ratings View