Diamond Certified Company Report

High Definition Designs

Diamond Certified Company Report

High Definition Designs

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 220 VERIFIED CUSTOMERS i

Doug H.

VERIFIED High Definition Designs CUSTOMER

1 of 220

Quality 10
10 10
Loyalty Yes
CRITIQUE

First off, they are highly technically competent, and they have a great design. The installations were done on time and as promised.

The level of service was top notch.

Jim B.

VERIFIED High Definition Designs CUSTOMER

2 of 220

Quality 10
10 10
Loyalty Yes
CRITIQUE

Definitely talk to them, because they have good products and great ideas.

Tito is fantastic. He is a great representative.

Dan D.

VERIFIED High Definition Designs CUSTOMER

3 of 220

Quality 10
10 10
Loyalty Yes
CRITIQUE

Foremost is their technical knowledge, their savvy, and also their honesty and humility, it's just a good organization of people.

Their ability to execute, to figure technical problems, and to be honest and straightforward in the process, their building is straightforward, and their prices are fair.

Read All 220 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Eliseo “Tito” Pabon, Owner/President

High Definition Designs provides and installs audio, video, home automation and computer networking systems for residential clients throughout the Bay Area. The company handles projects that range from basic television and entertainment center hook-ups for homes to high-end commercial installations for restaurants and wineries.

Owner Tito Pabon says High Definition Designs installs systems to draw maximum performance from every component while simultaneously blending into their surrounding structures as seamlessly as possible. “We use the latest technology and high-quality components from manufacturers with proven track records for reliability and excellent technical support.”

High Definition Designs also offers a cutting-edge home automation system called Control4®, which allows clients to manage every aspect of a home’s various entertainment systems from one centralized location. “With Control4, people can control their A/V systems and more with a handheld remote, an in-wall keypad or an app on their smart device,” explains Mr. Pabon. “They can have the very same control via the web when they’re away from home.” High Definition Designs is a member of the Custom Electronic Design & Installation Association (CEDIA).

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON High Definition Designs

COMPANY CONTACT
Service AREA

The Bay Area

SERVICES PERFORMED

Home Theater Systems
Whole House Audio Systems
Home Automation
Residential, Corporate, Commercial Design & Installation
New Construction & Retrofits

BRANDS Supported
  • Samsung

  • Denon

  • Control4 Home Automation Systems

  • Denon

  • Stewart Filmscreen

DIAMOND CERTIFIED RESEARCHED ARTICLES ON High Definition Designs

Company Profile

High Definition Designs provides and installs audio, video, home automation and computer networking systems for residential clients throughout the Bay Area. The company handles projects that range from basic television and entertainment center hook-ups for homes to high-end commercial installations for restaurants and wineries.

Owner Tito Pabon says High Definition Designs installs systems to draw maximum performance from every component while simultaneously blending into their surrounding structures as seamlessly as possible. “We use the latest technology and high-quality components from manufacturers with proven track records for reliability and excellent technical support.”

High Definition Designs also offers a cutting-edge home automation system called Control4®, which allows clients to manage every aspect of a home’s various entertainment systems from one centralized location. “With Control4, people can control their A/V systems and more with a handheld remote, an in-wall keypad or an app on their smart device,” explains Mr. Pabon. “They can have the very same control via the web when they’re away from home.” High Definition Designs is a member of the Custom Electronic Design & Installation Association (CEDIA).

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Company Philosophy

"We take the time to determine exactly what our customers want and help them understand all their available options. Throughout our meticulous design process, we deliver client-driven objectives and excellent follow-through. Our primary goal is to take care of each client and continue to do so for as long as their audio/video system is installed."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for home theater and automation companies that have earned the prestigious Diamond Certified award. High Definition Designs upholds its reputation for providing excellent customer satisfaction by taking a detailed, personalized approach to every project. “After the initial appointment, I look at the client’s site and listen to their ideas,” explains owner Jim Hage. “I ask a series of questions that help determine their exact needs, and I use that as a guide to create a proposal. Then we sit down, go through the proposal and decide on a system. Our customers really appreciate that type of hands-on service.”

High Definition Designs was established in 1991 and has been designing and installing audio, video, computer and home automation systems in Bay Area homes and businesses ever since. The company has experience with all types of jobs, from simply hooking up televisions to installing home theaters with 10-foot projection screens and surround sound systems. “We handle every part of the process, from designing the system and purchasing the equipment to performing the installation and providing follow-up service,” says Mr. Hage.

Another distinguishing feature of High Definition Designs is its use of state-of-the-art products made by Samsung, Denon, JVC and many other industry leaders. The company also proudly sells Control4 automation systems, which allow homeowners to automate everything from music, video and lighting to thermostat settings and door locks. “Control4 is a really great product,” says Mr. Hage. “People are always telling us how impressed they are with it.”

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Industry Info

When planning for a home theater, look past the systems and consider the entire experience. Taking the aesthetic details of your room into account and tweaking your systems for maximum performance will ultimately make your home theater more efficient. Instead of installing a system and simply pushing play, consider the following tips for maximizing your home theater’s audio/video output.

Be conscious of room acoustics
If you’ve ever moved into an unfurnished house or apartment, you’ve undoubtedly noticed that the interior sound is thin and tends to echo. That’s because furnishings have a dramatic effect on the nature of sound. The same principle applies to home theaters—a large part of what you hear depends on the room itself. While mastering room acoustics is a complicated discipline, there are simple things you can do to improve your theater’s audio output.

First, consider the types of surfaces in your room. Are there a lot of hard, reflective materials, such as wood floors, mirrors and windows? If so, sound will bounce all around the room and diminish audio playback quality. Conversely, if you have a carpeted room filled with sofas, heavy drapes and other soft materials, the sound will be absorbed. To get the best audio, you need to strike a balance between the two.

Generally, the front of the room should have more absorbent materials—especially between the front speakers and the seating area where first reflections (high frequency sounds) occur. If first reflections aren’t stopped by acoustic damping materials, they’ll continue to bounce around the room and cause distortion. Start by carpeting hardwood, tile or concrete floors. Add some window treatments to dampen sound (and also keep ambient light at bay). Opt for upholstered furniture over wood or leather.

The back of the room needs acoustically “live” materials to add life to the audio and help break up sound. Consider having an audio/visual professional install an acoustic diffuser and fine-tune your room’s acoustics with a combination of treatments, including bass traps and panels.

Choose a dark color palette
Bright room colors can actually hurt the image being displayed on your TV or projector screen. If you paint your walls bright red, for example, the picture will have a reddish cast, because light from the screen will reflect onto the sidewalls and bounce back. For this reason, many high-end theaters are dressed in brown, grey, black or other dark colors. These deeper hues absorb light rather than reflect it back onto the screen.

Buy the right size screen and sit at the appropriate distance
While it’s tempting to make the entire front wall of your theater one gigantic screen, that isn’t always the best option. It’s important to consider your viewing distance relative to screen size. If you sit too close or if the screen is too large for the room, you’ll start to see the display’s pixel structure. If you sit too far away or if the screen is too small for the room, you’ll lose the overall impact of a big screen, which defeats the purpose of having a home theater in the first place. Luckily, high-definition displays let you sit closer to the screen than ever before, which means you can put a larger screen in a smaller theater.

Professional opinions are divided on appropriate viewing distances. THX recommends you divide your diagonal screen size by 0.84 for 1080p displays, while others recommend multiplying diagonal screen size by 1.5. For a 120-inch screen, the latter calculations produce a recommended viewing distance of 15 feet.

Take control
Each home theater device comes with its own remote control, so consider purchasing a high-quality universal remote to save space and simplify operations. Make sure you purchase a backlit device, too—it’ll help you locate buttons in the dark.

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Frequently Asked Questions

Q: How long will my installation take to complete?

A: It depends on the system, but it usually doesn’t take more than a few days. Retrofit jobs can typically be completed in less than a day. We’ll give you a solid estimate of how long it will take, although with new construction projects, we’re usually at the mercy of the overall progress of the construction.

Q: Will the equipment be kept out of sight?

A: Yes. All the equipment we sell and install is designed to be hidden and operated by remote control.

Q: Are your systems easy to use?

A: Yes, we design them to be easy to use. Most systems can be operated with the push of a button or two.

Q: Have you had any security problems while working in people’s homes?

A: No. We’re a small firm—there are just three of us—and we’ve never had any issues with security since we started the company in 1991.

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SELECTED PHOTOS FROM High Definition Designs

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Tito Pabon

Expert CONTRIBUTOR PROFILE
  • Eliseo “Tito” Pabon is a veteran of the home theater and automation industry and owner of High Definition Designs, a Diamond Certified company since 2005. He can be reached at (707) 992-5999 or by email.

Tito Pabon: A High-Definition Career

By James Florence, Diamond Certified Resource Reporter

PETALUMA — When asked what led to his career in the home theater and automation field, Eliseo “Tito” Pabon says it all stemmed from a childhood fascination with technology. “When I was a kid, I had a set of walkie-talkies, and I wanted to know what was in there and how it worked. In high school, I took up radio and TV repair, and after graduating, I joined the Coast Guard, where I continued working with electronics, telephony and computers. Twenty-five years later, I got out of the Coast Guard and wanted to continue in the electronics field. In 2006, I got connected with Jim Hage, then-owner of High Definition Designs, and went to work for him. Eight years later, my wife, Lauralee, and I assumed ownership of the company.”

Today, as owner of High Definition Designs, Tito says he enjoys both the technical and customer service aspects of his job. “I really enjoy setting up a new home theater or automation system and seeing it come to life. However, I think my favorite part is seeing the client’s reaction and getting that ‘wow’ factor.”

A resident of Petaluma, Tito expresses his appreciation for the North Bay climate and the active lifestyle it promotes. “I’m an avid cycler and I love the outdoors, so the weather is perfect for me,” he affirms. “I also enjoy playing tennis, going on walks with our dogs and doing landscaping projects around my house.” Besides enjoying the local lifestyle, Tito takes regular trips to the East Coast to visit his son, Joshua, who is a postal carrier in New York City, and his daughter, Jocelyn, who runs a small business in Baltimore.

In his life and career, Tito espouses the importance of integrity. “I strive to be a man of my word and always do what’s in the client’s best interest,” he affirms. “There have been times when I’ve had to tell a client, ‘I can’t help you,’ and referred them to someone else. In some cases, the client will call me later for a different job, simply because they appreciated my forthrightness, so it’s often a win-win.”

When asked the first thing he’d do if he were to retire tomorrow, Tito says he’d see the world. “I would definitely travel more, especially overseas. I used to travel a lot when I was in the Coast Guard, but since becoming a business owner, I haven’t had the time. I’ve never been to Europe, so that’s probably the first place I’d go.”

Ask Me Anything!

Q: What are your favorite sports teams?
A: The New York Yankees and the New York Giants.

Q: What’s your favorite local restaurant?
A: It’s a toss-up between Sugo Trattoria and LUMA, both of which are in Petaluma.

Q: Would you rather live in the city or the country?
A: The country.

Q: Do you collect anything?
A: CDs, records and digital music.

Q: If you could immediately master any musical instrument, what would you choose?
A: Either the guitar or the saxophone.

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Expert articles
  • Labeling Your A/V Cables

    PETALUMA — When hooking up a new A/V receiver, one worthwhile measure is to label all of the cables. While easy to overlook, this simple step can save you a lot of time and trouble if you ever need to disconnect or relocate your receiver in the future.

    Few people realize that most A/V receivers come with pre-printed labels for just this purpose. As you connect each source (TV, CD player, etc.), simply find the corresponding label and attach it to the cable. That way, should any of your cables get disconnected, you’ll know exactly where to reconnect them.

    Today’s high-end receivers come with labels for just about every kind of component, so you shouldn’t have a problem ensuring accuracy. So, don’t throw out those labels—use them!

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Expert video tip
  • Video: Labeling Your A/V Cables

    Complete Video Transcription:

    PETALUMA — Host, Sarah Rutan: When connecting your new audio/video receiver to its various components, an important step is to label your cables. Today we’re in Petaluma with Diamond Certified Expert Contributor Tito Pabon of High Definition Designs to learn why.

    Diamond Certified Expert Contributor, Tito Pabon: Okay folks. What I have here are the typical cables you will see behind an audio video receiver, and what I have on this side are labels you will typically find in an audio receiver box. This is the portion of the box that’s usually discarded and the one that can probably be the most helpful. These are labels that will help you identify where these cables to go other than the back of the receiver. Once connected to a source, or say a CD player, DVD player, regardless of what type of cable it is, you peel off the matching label, stick it around the cable, and connect it, and you do that with each cable for every source that you have. In this way when you pull that receiver or should it ever get pulled, these guys will become dislodged. You will now know where to put them back because they are labeled and these guys have labels for just about everything you can connect to a particular receiver.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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High Definition Designs WEBSITE AND EXTERNAL FEED
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Diamond Certified RATINGS ON High Definition Designs
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 220 VERIFIED CUSTOMERS i
High Definition Designs : Average 9.4 out of 10 based on 220 unique customer surveys of customer satisfaction.

Doug H.

VERIFIED High Definition Designs CUSTOMER

1 of 220

Quality 10
10 10
Loyalty Yes
CRITIQUE

First off, they are highly technically competent, and they have a great design. The installations were done on time and as promised.

The level of service was top notch.

Jim B.

VERIFIED High Definition Designs CUSTOMER

2 of 220

Quality 10
10 10
Loyalty Yes
CRITIQUE

Definitely talk to them, because they have good products and great ideas.

Tito is fantastic. He is a great representative.

Dan D.

VERIFIED High Definition Designs CUSTOMER

3 of 220

Quality 10
10 10
Loyalty Yes
CRITIQUE

Foremost is their technical knowledge, their savvy, and also their honesty and humility, it's just a good organization of people.

Their ability to execute, to figure technical problems, and to be honest and straightforward in the process, their building is straightforward, and their prices are fair.

G.C.

VERIFIED High Definition Designs CUSTOMER

4 of 220

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are knowledgeable.

They are knowledgeable.

Lexie E.

VERIFIED High Definition Designs CUSTOMER

5 of 220

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd recommend them.

Their service

John B.

VERIFIED High Definition Designs CUSTOMER

6 of 220

Quality 10
10 10
Loyalty Yes
CRITIQUE

To call them and use them

The whole package

Tim M.

VERIFIED High Definition Designs CUSTOMER

7 of 220

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job.

He did what he was supposed to do.

Diane B.

VERIFIED High Definition Designs CUSTOMER

8 of 220

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that Tito, I think that is his nickname, is extremely knowledgeable and stands by his work. If anything doesn't work, he'll be right back to handle it.

Confidence, good ideas, reliability, responsiveness, and a great sense of humor.

Eric K.

VERIFIED High Definition Designs CUSTOMER

9 of 220

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell people to use them. I have already referred a number of people to them.

They show up on time, and they do the job.

Tom G.

VERIFIED High Definition Designs CUSTOMER

10 of 220

Quality 10
10 10
Loyalty Yes
CRITIQUE

The main thing is that they are extremely reliable when you have any issues with the system. They are courteous and easy to deal with.

Their responsiveness

Phyllis B.

VERIFIED High Definition Designs CUSTOMER

11 of 220

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're great. If I have a problem, I call, and they take care of it or come out and take care of it. I've known them for many years.

They're always able to make things work like they should work.

Jane G.

VERIFIED High Definition Designs CUSTOMER

12 of 220

Quality 10
10 10
Loyalty Yes
CRITIQUE

Definitely hire them. They're dependable, honest, and I thought, reasonable.

I felt I could trust them.

Bob P.

VERIFIED High Definition Designs CUSTOMER

13 of 220

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are trustworthy and do quality work.

They do what they say they are going to do, and they do it on time. Whenever I call, they respond, and that's the best you can ask for.

Matt C.

VERIFIED High Definition Designs CUSTOMER

14 of 220

Quality 10
10 10
Loyalty Yes
CRITIQUE

Responsive

Their expertise and responsiveness

Suzanne O.

VERIFIED High Definition Designs CUSTOMER

15 of 220

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd give them a card, because I have their business cards on hand, and I'd tell them to call for sure. They have great service and enough knowledge.

I think just knowing that I can call and I don't need to worry about anything electronic. Whether it's my computer, printer, TV, or my connections, they handle everything, including buying and installing my TV, one-stop shopping.

Tara R.

VERIFIED High Definition Designs CUSTOMER

16 of 220

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've had a long relationship with them. They're very attentive, and they get the job done. I had a major installation in my house when I moved in, and they've always been appropriately responsive for what was needed. Ultimately, I'm very satisfied.

They're personable people, they listen, and they do what needs to be done to make sure it's right. If you have a problem, and you know what it is, they'll address it. If you don't know what it is, they'll help you figure it out. I think they do their best.

Roger P.

VERIFIED High Definition Designs CUSTOMER

17 of 220

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd say very dependable, and they know what they're doing. I'm a general contractor myself, so I deal with contractors and subcontractors all the time. I'd say they're top-notch.

Quality of the work

Wayne C.

VERIFIED High Definition Designs CUSTOMER

18 of 220

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were extremely professional, tidy and clean, and they did everything that we asked. Everything worked, and they were reasonable.

I felt very confident. They came out and did an aftermarket installation, and everything went smoothly. They found the right speakers and equipment without any problems.

Julie G.

VERIFIED High Definition Designs CUSTOMER

19 of 220

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their thoroughness, their state-of-the-art knowledge, and being a gentlemen.

I think the knowledge

Peter P.

VERIFIED High Definition Designs CUSTOMER

20 of 220

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very honest people, professional, and responsive to my needs.

They didn't try to over sell me. They listened to what I needed and then they provided a very good option for me. They're very personable.

Read All 220 Survey Responses at Ratings View