Question 1

How much does a service visit cost?

Accepted Answer

We offer a flat rate of $79 for service visits, whether it’s for plumbing or HVAC. This covers the cost of a technician coming out to diagnose the issue and is below the industry average in our area.

Question 2

Is there a charge for an estimate if I need new equipment?

Accepted Answer

No, we offer free in-home consultations for new HVAC and plumbing equipment. If you’re considering a new system or major installation, we’ll send a comfort advisor to provide a free estimate and help you understand your options.

Question 3

How flexible is your scheduling?

Accepted Answer

We’ll do our best to respect your time. We offer a two-hour appointment window and our dispatcher will work closely with you to coordinate availability. If you’re only available after a certain time, we’ll make sure the technician is aware so you’re not stuck waiting all day.

Question 4

What’s included in your maintenance programs?

Accepted Answer

We offer separate HVAC and plumbing maintenance plans, as well as a combined membership. The plumbing maintenance plan includes a 65-point inspection of your plumbing system. The HVAC maintenance plan includes two annual visits: one during the spring/summer and one during the fall/winter. Each visit includes filter changes, thermostat battery replacement and a full system check.

Question 5

What can I do to prepare my HVAC system for extreme heat or cold?

Accepted Answer

The best thing you can do is change your filters frequently and service your system before the hot or cold season hits. Don’t wait until something breaks—preventive care keeps your system efficient and your home comfortable.

Question 6

Can’t I just buy replacement HVAC parts online?

Accepted Answer

It can be tempting to order parts from Amazon or eBay, but you don’t really know what you’re getting. Online parts often lack warranties and can be mismatched or even counterfeit. Our products come from trusted distributors and include manufacturer warranties, so you know you’re getting quality and protection with every purchase.

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