Diamond Certified Company Report

Air Flow Pros

Diamond Certified Company Report

Air Flow Pros

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 140 VERIFIED CUSTOMERS i

Ananda T.

VERIFIED Air Flow Pros CUSTOMER

1 of 140

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional and did a great job.

They have good communication, and good customer service.

Cary R.

VERIFIED Air Flow Pros CUSTOMER

2 of 140

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they were organized. The service people were knowledgeable, and they went above and beyond the call of duty.

I liked the fact that they were knowledgeable, and that they fixed the problem quickly.

Charles H.

VERIFIED Air Flow Pros CUSTOMER

3 of 140

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were affordable, and responsive.

They were easy to work with.

Read All 140 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Air Flow Pros offers a wide range of heating, ventilating and air conditioning (HVAC) services to residential and commercial clients in San Francisco, the Peninsula, the South Bay, and Marin County. In addition to installing, maintaining and repairing all brands of HVAC systems (including 24/7 emergency service), the family-owned and operated company provides systems and components from major manufacturers such as Carrier and Trane.

For President Jose Sandoval, installing and repairing HVAC systems is a family tradition. “I come from a long line of HVAC technicians who pride themselves on providing top-quality, dependable services,” he says. “My family has inspired me to use my knowledge, expertise and commitment to customer satisfaction to successfully launch Air Flow Pros.”

Air Flow Pros emphasizes the importance of customer service in every aspect of its work. “What sets us apart from other companies is the way we work and follow up with our customers,” says Mr. Sandoval. “We strive to really get to know them and understand their heating and air conditioning goals. Everything we do is truly about meeting our customers’ needs and exceeding their expectations.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Air Flow Pros

COMPANY CONTACT
Service AREA

San Francisco
The Peninsula
South Bay
Marin County

SERVICES PERFORMED

Heating
Air Conditioning
Ventilation

BRANDS Supported
  • Carrier

  • Trane

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Air Flow Pros

Company Profile

Air Flow Pros offers a wide range of heating, ventilating and air conditioning (HVAC) services to residential and commercial clients in San Francisco, the Peninsula, the South Bay, and Marin County. In addition to installing, maintaining and repairing all brands of HVAC systems (including 24/7 emergency service), the family-owned and operated company provides systems and components from major manufacturers such as Carrier and Trane.

For President Jose Sandoval, installing and repairing HVAC systems is a family tradition. “I come from a long line of HVAC technicians who pride themselves on providing top-quality, dependable services,” he says. “My family has inspired me to use my knowledge, expertise and commitment to customer satisfaction to successfully launch Air Flow Pros.”

Air Flow Pros emphasizes the importance of customer service in every aspect of its work. “What sets us apart from other companies is the way we work and follow up with our customers,” says Mr. Sandoval. “We strive to really get to know them and understand their heating and air conditioning goals. Everything we do is truly about meeting our customers’ needs and exceeding their expectations.”

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Company Philosophy

"Our goal is to earn our customers' loyalty and honor the relationships we build with them by being honest and straightforward with them. We want them to feel completely confident and rely on us to fulfill all their HVAC needs. We're dedicated to providing the best possible solutions for our customers' homes and businesses, and we proudly stand behind our motto: ‘An HVAC company you can trust.'"

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for heating, ventilating and air conditioning (HVAC) companies that have earned the prestigious Diamond Certified award. For the employees of Air Flow Pros, being 100 percent committed to customer satisfaction is the most important part of the job. “Our goal is to give our customers the most value without compromising our quality of service,” says President Jose Sandoval. “We’re open and honest, and our customers trust us to do the work correctly the first time.”

Air Flow Pros has been providing HVAC services for residential and commercial clients throughout San Francisco, the Peninsula, the South Bay and Marin County since 2009. In addition to installing, maintaining and repairing all brands of HVAC systems (including 24/7 emergency service), the family-owned and operated company provides systems and components from major heating and cooling manufacturers such as Carrier and Trane.

Unlike other HVAC companies that sometimes employ inexperienced technicians to cut costs, Air Flow Pros provides each customer with the combined experience of Mr. Sandoval and his father, Rudolfo Valderrama, both of whom have been working in the HVAC industry for their entire professional lives and perform most installations and repairs themselves. “We’re industry professionals, so we’re able to put ourselves in our clients’ positions,” says Mr. Sandoval. “We always consider what we would want if we were working on our own homes.”

Rather than giving customers price quotes for one-size-fits-all HVAC units, Air Flow Pros helps them choose the right systems for their particular needs–a hands-on approach Mr. Sandoval credits for his company’s customer service reputation. “I start each project with a free estimate and determine exactly what the client needs and wants from their HVAC system,” he explains. “I want to be sure I find the products and equipment that will best suit my customers’ homes and pocketbooks.”

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Industry Info

When choosing the best HVAC system for your family, it’s crucial to understand your options. With dozens of HVAC brands and hundreds of heating and cooling systems to choose from, it can be difficult to narrow down your choices to the right combination of quality manufacturer and system components. Hiring an experienced HVAC contractor is the first step, but the following tips can give you added confidence to choose the best home heating and cooling system for your particular needs.

• Good HVAC contractors will measure every room in your home and know the volume of each. This helps them determine the load requirements (power requirements) of your new system.
• Find out what energy source (gas, electric, natural gas, etc.) is most economical in your area. You may want to buy equipment that runs from this energy source to save money on heating and cooling. Your local utilities may also offer energy audits to help you decide which energy source is best for your HVAC unit.
Name-brand equipment often appears to be more costly upfront, but major manufacturers usually offer better warranties and longer service contracts than unknown brands, which can save you money over the lifespan of your unit. Before you make a decision, ask your HVAC contractor which brands offer the best product warranties and customer care.
Ease of use is important to many HVAC consumers. Good HVAC systems should have controls and thermostats that are easy to program and run, clear maintenance instructions, and even long-term maintenance agreements that keep the systems running with little attention from homeowners.
• Determine the temperature control settings that are important to you. You can install multiple system HVAC zones consisting of more than one heating and cooling system, zone damper systems that allow you to open and close heating and cooling ducts in various rooms or control temperature via several thermostats throughout your home, or programmable thermostats that maintain a constant temperature throughout the home based on the day and time.
• Consider a system that includes air humidifier and dehumidifier settings. Some HVAC systems allow you to control the humidity in your home and can offer benefits that include a healthier environment, less static electricity, and preservation of home furnishings and wood floors.
• Most modern HVAC units are designed and installed to run quietly. Depending on your home and family needs, you may require a system that offers added noise control. Options include vibration isolation, acoustic system linings, insulated compartments and variable speed equipment that let you choose the amount of noise generated versus air output.
• Many systems include indoor air quality features such as HEPA filters, electronic air cleaning devices and even ultra-violet air treatment. If anyone in your household suffers from allergies or has sensitivities to air quality, you may want to invest in a system that has additional air quality protections.
• If your HVAC contractor isn’t willing to answer every question you have, look for another installer. Heating and cooling systems are some of the largest investments homeowners make, so your provider should be patient and respectful of your time and budget.

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Frequently Asked Questions

Q: How do I know if I need to replace or repair my HVAC system?

A: We’ll do a full assessment of your current and projected needs to determine if alterations can be made to your existing equipment. If not, we’ll make recommendations for installing new equipment.

Q: How much will it cost to repair or replace my HVAC system?

A: Before we can provide you with a free estimate, we’ll assess your issues and determine what you’d like to accomplish. Most projects require you to consider several options based on your needs and budget, as well as the long-term effectiveness of your system.

Q: How soon can you start the job?

A: Our lead time is usually one week or less.

Q: Does an increase in utility bills indicate a problem with my air conditioning equipment?

A: High efficiency equipment can help most systems operate at lower costs, but it often depends on how you operate the system. Unfortunately, a lot of people purchase higher efficiency units and then operate them differently from their old systems, thus reducing their expected savings.

Q: Is it important to perform regular maintenance on my HVAC system?

A: Yes. Regular maintenance will prevent small problems from becoming big problems, reduce utility bills and repairs, provide a more comfortable environment and ensure you’re getting the optimal performance out of your system. Instead of on-demand maintenance calls, we offer annual maintenance agreements to reduce costs for our customers.

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SELECTED PHOTOS FROM Air Flow Pros

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Diamond Certified RATINGS ON Air Flow Pros
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 140 VERIFIED CUSTOMERS i
Air Flow Pros : Average 9.2 out of 10 based on 140 unique customer surveys of customer satisfaction.

Ananda T.

VERIFIED Air Flow Pros CUSTOMER

1 of 140

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional and did a great job.

They have good communication, and good customer service.

Cary R.

VERIFIED Air Flow Pros CUSTOMER

2 of 140

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they were organized. The service people were knowledgeable, and they went above and beyond the call of duty.

I liked the fact that they were knowledgeable, and that they fixed the problem quickly.

Charles H.

VERIFIED Air Flow Pros CUSTOMER

3 of 140

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were affordable, and responsive.

They were easy to work with.

Come L.

VERIFIED Air Flow Pros CUSTOMER

4 of 140

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very creative and innovative in terms of solving problems. They're professional in terms of coming on time.

They were extremely creative and knowledgeable about their products and customizing things to fit our special home.

Danielle Z.

VERIFIED Air Flow Pros CUSTOMER

5 of 140

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very reliable and professional

They handled everything and did what they said they'd do.

Deanna T.

VERIFIED Air Flow Pros CUSTOMER

6 of 140

Quality 10
10 10
Loyalty Yes
CRITIQUE

The person who came out was very pragmatic, and didn't try to give me what I didn't need based on my price budget.

They fixed my problem.

Dominika M.

VERIFIED Air Flow Pros CUSTOMER

7 of 140

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're really experienced, reliable, and they stand by their work.

They're really experienced, reliable, and they stand by their work. I had a great experience.

Don F.

VERIFIED Air Flow Pros CUSTOMER

8 of 140

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very good service

They got a very difficult job done quickly.

Fred M.

VERIFIED Air Flow Pros CUSTOMER

9 of 140

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job. They work cleanly, and they seem trustworthy.

They do a great job. They work cleanly, and they seem trustworthy. It was great and they were top notch.

Jake S.

VERIFIED Air Flow Pros CUSTOMER

10 of 140

Quality 10
10 10
Loyalty Yes
CRITIQUE

The service they provided felt personal.

I appreciated the fact that it felt like a personal relationship with the company.

Jon H.

VERIFIED Air Flow Pros CUSTOMER

11 of 140

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've had them out twice, and I appreciate their low key, personal approach. They're responsive and very easy to work with.

Their responsive customer service

Kari H.

VERIFIED Air Flow Pros CUSTOMER

12 of 140

Quality 10
10 10
Loyalty Yes
CRITIQUE

The price was comparable to other quotes. They were very professional. They did a good job with cleaning up. It was a quick and easy installation.

The fact that they showed up and did the job well. They were fine.

Kate M.

VERIFIED Air Flow Pros CUSTOMER

13 of 140

Quality 10
10 10
Loyalty Yes
CRITIQUE

Helpful, timely, and reasonable

They did what they promised me they'd do.

Ken W.

VERIFIED Air Flow Pros CUSTOMER

14 of 140

Quality 10
10 10
Loyalty Yes
CRITIQUE

They come and get the job done quite well. They clean up after the work is done. They are fast and the quality is very good. It's been over a year, and there have been no problems or issues.

The quality of the work is the most important. They do what they say they are going to do.

Kent S.

VERIFIED Air Flow Pros CUSTOMER

15 of 140

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're efficient, professional, and have a reasonable cost.

They came on time and they stuck to the price they quoted me.

Kristin M.

VERIFIED Air Flow Pros CUSTOMER

16 of 140

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time and fixed the issue. They were courteous and gave the estimate upfront.

They were timely, cost effective and friendly.

Leon D.

VERIFIED Air Flow Pros CUSTOMER

17 of 140

Quality 10
10 10
Loyalty Yes
CRITIQUE

They showed up and did the work. They have competent personnel and are efficient.

They got the job done.

Lori S.

VERIFIED Air Flow Pros CUSTOMER

18 of 140

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they did a decent job.

They fixed my problem right the first time. I haven't had to call them back out.

Mark B.

VERIFIED Air Flow Pros CUSTOMER

19 of 140

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a '10'. I would highly recommend their services.

They came on time, they did the work quickly, and I thought it was easy to do business with them.

Mary S.

VERIFIED Air Flow Pros CUSTOMER

20 of 140

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work for a reasonable price.

They were efficient, prompt, and willing to help.

Read All 140 Survey Responses at Ratings View