COMPANY REPORT NAVIGATION
Diamond Certified Company Report

La Selva Tree Service A division of Copacetik, Inc.

Diamond Certified Company Report

La Selva Tree Service A division of Copacetik, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 134 VERIFIED CUSTOMERS i

Barry C.

VERIFIED La Selva Tree Service A division of Copacetik, Inc. CUSTOMER

1 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

We got great service, a great price, and great timing. It's great when you have a company work for you and when they leave you have no complaints.

Their service, we gave them a scope of work to do and they followed it to the letter. I was happy with absolutely every aspect of the work they did for us. I would use them again in a heartbeat.

Billy C.

VERIFIED La Selva Tree Service A division of Copacetik, Inc. CUSTOMER

2 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very easy and good workers.

They got the job done very quickly at a cheap price.

Robyn T.

VERIFIED La Selva Tree Service A division of Copacetik, Inc. CUSTOMER

3 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're great, I've referred several friends to them and everyone's happy with them. They have fair prices, they're wonderful to work with, the cleanup is amazing, and it looks better than when they started.

The job they did first, the price second, and the guys that came out third, because it was all wonderful, reasonably priced, and the guys did an amazing job. All my neighbors came by to say how good of a job they've done.

Read All 134 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

La Selva Tree Service provides a wide variety of tree care services for residential and commercial clients in an area that stretches from Carmel Valley to Napa County. In addition to handling regular tree work like removal, pruning and shaping, stump grinding, and cabling and bracing, the company offers several specialty services (poison oak removal, weed clearing, firewood preparation and more) and is available for 24-hour emergency work.

Co-owner Frisco Ragsac credits much of La Selva Tree Service’s success to its relatively small size, which allows its employees to provide every client with personal, hands-on service. “By actually getting to know our customers, we can understand what they want to accomplish with their trees over the long-term,” he says. “Even after we finish a job, we always follow up to make sure the customer is completely satisfied.”

La Selva Tree Service strives to customize its work as much as possible by listening to each client’s specific landscape needs, considering all the information and devising a comprehensive plan that fits their budget. “Whatever the customer wants or needs, that’s what we try to accomplish,” confirms Mr. Ragsac. “The best part of this job is seeing how happy our clients are when they see their improved landscapes.” 

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON La Selva Tree Service A division of Copacetik, Inc.

COMPANY CONTACT
Service AREA

Carmel Valley to Napa County

SERVICES PERFORMED

Tree Removal
Tree Pruning & Shaping
Tree Cabling & Bracing
Brush & Branch Chipping
Weed Clearing
Poison Oak Removal
Stump Grinding
Firewood
Landscape Maintenance
24-Hour Emergency Service

DIAMOND CERTIFIED RESEARCHED ARTICLES ON La Selva Tree Service A division of Copacetik, Inc.

Company Profile

La Selva Tree Service provides a wide variety of tree care services for residential and commercial clients in an area that stretches from Carmel Valley to Napa County. In addition to handling regular tree work like removal, pruning and shaping, stump grinding, and cabling and bracing, the company offers several specialty services (poison oak removal, weed clearing, firewood preparation and more) and is available for 24-hour emergency work.

Co-owner Frisco Ragsac credits much of La Selva Tree Service’s success to its relatively small size, which allows its employees to provide every client with personal, hands-on service. “By actually getting to know our customers, we can understand what they want to accomplish with their trees over the long-term,” he says. “Even after we finish a job, we always follow up to make sure the customer is completely satisfied.”

La Selva Tree Service strives to customize its work as much as possible by listening to each client’s specific landscape needs, considering all the information and devising a comprehensive plan that fits their budget. “Whatever the customer wants or needs, that’s what we try to accomplish,” confirms Mr. Ragsac. “The best part of this job is seeing how happy our clients are when they see their improved landscapes.” 

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Company Philosophy

"We utilize our combined experience in many different facets of tree care to offer our customers the best possible services. By being prompt, professional, courteous and knowledgeable, we can consciously address the individual needs of each customer and ensure they benefit from the overall experience."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for tree service companies that have earned the prestigious Diamond Certified award. For La Selva Tree Service, achieving and maintaining high levels of customer satisfaction is dependent on building long-term relationships with its clientele and working hard to fulfill their needs before, during and after their tree projects. “We get to know our customers so we can understand and accomplish their long-term goals,” says CEO Frisco Ragsac. “We don’t just do the job and take off–we’re with our customers for the long haul.”

La Selva Tree Service has been providing tree care services for residential and commercial clients throughout the Greater Bay Area since 1995. In addition to handling regular tree work like removal, pruning, stump grinding, and cabling and bracing, the company offers several specialty services (poison oak removal, weed clearing, firewood preparation and more) and is available for 24-hour emergency work.

Unlike larger tree service companies that take a generic approach to interacting with customers in order to maximize their workload volume, La Selva Tree Service utilizes its small size and family-owned status to provide hands-on, personalized service for every client. “It’s important for us to keep our word and follow through with our promises,” says Mr. Ragsac. “By addressing the individual needs of each customer, we can ensure they benefit from the overall experience.”

Another distinguishing feature of La Selva Tree Service is its highly trained and experienced employees, all of whom have been with the company for at least three years and participate in an active training program to stay up-to-date on industry advancements. “Before each job, I walk through the property with the entire crew, not just the foreman, so everyone knows what needs to be done,” adds Mr. Ragsac. “We look at each tree we’re going to be working on, discuss exactly how we’re going to care for it and go from there.”

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Industry Info

When planting a new tree, consider selection and placement above all. Before deciding which type of tree to plant in your yard, there are numerous factors to consider. Why are you planting the tree to begin with? What purpose will it serve? How much space do you have at the location? Is your soil capable of supporting mature tree growth? Do you have a maintenance plan in order? By answering these questions before making a final decision, you can ensure you choose the right tree for your specific situation.
Function
Different trees have different functions, so decide what you want from a tree before planting it. Deciduous shade trees that lose their leaves in the fall provide cooling relief in the summer. Ornamental trees display aesthetically pleasing leaves, flowers or fruit. Street trees not only improve the overall appearance of a house or neighborhood, they also decrease pavement glare, reduce run-off and produce extra oxygen.
Soil conditions
The soil in urban areas and new subdivisions is often shallow, compressed and subject to drought, so most trees that are planted in these conditions will suffer without additional care. Have a professional arborist take soil samples from your yard and test for salinity, texture, fertility and pH balance. Use the results of these tests to determine the type of tree that’s best suited for your property.
Exposure
The amount of available sunlight on your property should also affect the type of tree you choose to plant. Most woody plants require full sunlight to properly grow and flower, but some do well in light shade and dense shade as well. Consider wind exposure, too—wind can dry out soil, damage tree crowns, and uproot trees that have been recently planted. If your property gets a lot of wind, you may need to stake a new tree to give it the best chance at survival, but always make sure to remove the stakes and wire before the tree grows around them. “If your tree has already grown around the wire, you should leave it in to prevent further damage, but it’s better if the wire isn’t there at all,” says Frisco Ragsac, owner of La Selva Tree Service in Aptos.
When it comes to pruning trees in the Bay Area, there’s no particular season that’s best—the weather is mild enough that it can usually be done any time of year. The exception is fruit trees, which should usually be pruned in the fall or winter, before they blossom in the spring. “There are some exceptions, like orange trees, which bear fruit twice a year,” adds Mr. Ragsac. “A tree specialist can advise you on the best time to prune your particular tree.”

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Frequently Asked Questions

Q: How much will my project cost?

A: It depends on the scope of the work, but we’ll give you a detailed estimate that’s broken down into half-day increments before we start. That way, you can choose to stage the project over time if necessary.

Q: Who will supervise my project?

A: We’re a family-owned and operated business, so one of the owners will be onsite at the beginning and end of each job, and usually several times while the job is underway. In between, one of our experienced foremen will supervise the crew.

Q: If it rains, will you still come out as scheduled?

A: Yes, we work in the rain. The only weather that hinders us is high winds—if it’s too windy, we can’t climb.

Q: Do you offer emergency services?

A: Yes, you can call us any time if it’s an emergency. We can deploy our crews very quickly to address the situation, and we can also help with damage reports if you need them for insurance purposes.

Q: Is there any way to stop the tree in my yard from dripping sap on my car?

A: Not really. That’s a natural process—when a tree is growing, it needs all the moisture it can get in order to expand, and sometimes there’s too much and it makes the tree expel sap. The best way to avoid this is to simply not park underneath a tree that’s known to drip. Generally, conifers are the only trees that drip sap, so you can also consider planting a different type of tree in that area.

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SELECTED PHOTOS FROM La Selva Tree Service A division of Copacetik, Inc.

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Diamond Certified RATINGS ON La Selva Tree Service A division of Copacetik, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 134 VERIFIED CUSTOMERS i
La Selva Tree Service A division of Copacetik, Inc. : Average 9.0 out of 10 based on 134 unique customer surveys of customer satisfaction.

Barry C.

VERIFIED La Selva Tree Service A division of Copacetik, Inc. CUSTOMER

1 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

We got great service, a great price, and great timing. It's great when you have a company work for you and when they leave you have no complaints.

Their service, we gave them a scope of work to do and they followed it to the letter. I was happy with absolutely every aspect of the work they did for us. I would use them again in a heartbeat.

Billy C.

VERIFIED La Selva Tree Service A division of Copacetik, Inc. CUSTOMER

2 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very easy and good workers.

They got the job done very quickly at a cheap price.

Robyn T.

VERIFIED La Selva Tree Service A division of Copacetik, Inc. CUSTOMER

3 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're great, I've referred several friends to them and everyone's happy with them. They have fair prices, they're wonderful to work with, the cleanup is amazing, and it looks better than when they started.

The job they did first, the price second, and the guys that came out third, because it was all wonderful, reasonably priced, and the guys did an amazing job. All my neighbors came by to say how good of a job they've done.

Carol W.

VERIFIED La Selva Tree Service A division of Copacetik, Inc. CUSTOMER

4 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very reliable, and they did a good job.

They were very careful and very professional. They were very helpful at working out the designs to make it look excellent, they really think about how the project looks once it is finished.

Clem D.

VERIFIED La Selva Tree Service A division of Copacetik, Inc. CUSTOMER

5 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional, did good work, and followed through on the commitments that were made.

The professionalism of the whole organization, they did everything they said they were going to do.

Maggie J.

VERIFIED La Selva Tree Service A division of Copacetik, Inc. CUSTOMER

6 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're friendly, well organized, show up on time, clean up after themselves well, and they're very professional. They know what they're doing.

The quality of their work, it was just all around a great experience. A lot of the time you get people who try find other things to charge you for, but anything we asked them to do they did without increasing the price.

Cheryl M.

VERIFIED La Selva Tree Service A division of Copacetik, Inc. CUSTOMER

7 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very good, very efficient, and they're safety conscious. They come with a group of I think 5 guys and they're in and out, and they keep it very professional, no drama, just what I like.

They did exactly what we asked them to do, and they kept it right to the contract.

Giuseppe C.

VERIFIED La Selva Tree Service A division of Copacetik, Inc. CUSTOMER

8 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them.

When I call they come fast, the price is good, and it's a clean job.

Glen K.

VERIFIED La Selva Tree Service A division of Copacetik, Inc. CUSTOMER

9 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

They perform as promised, I believe they're talented, and reasonably priced.

Nick was good with communication, he always let me know what was going on.

Debra I.

VERIFIED La Selva Tree Service A division of Copacetik, Inc. CUSTOMER

10 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, and they did a very good, thorough job. They were very safe in a dangerous environment, and made sure everything was cleaned up neatly.

They did the work perfectly, safely, and on time. It was just a really good, positive experience with them.

John B.

VERIFIED La Selva Tree Service A division of Copacetik, Inc. CUSTOMER

11 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time and they did a good job.

Their pricing is very good.

Lee S.

VERIFIED La Selva Tree Service A division of Copacetik, Inc. CUSTOMER

12 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

Basically they do what they say they're going to do, they're honest, and their work is very high quality.

They kept to the schedule we agreed on.

Linc R.

VERIFIED La Selva Tree Service A division of Copacetik, Inc. CUSTOMER

13 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked the work they did. The man who climbed up and did the work, Frisco, was great. I plan on using them again.

They did exactly what I asked. They cleaned-up and were neat. When they left, the tree was gone, and I was very happy.

Tom S.

VERIFIED La Selva Tree Service A division of Copacetik, Inc. CUSTOMER

14 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

The work was done as promised.

The work was done as promised.

C.P.M.

VERIFIED La Selva Tree Service A division of Copacetik, Inc. CUSTOMER

15 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's the best. I'd recommend him to anybody.

They call me back right away, they leave the job very clean, and if I want something done differently, they do it without question.

Alex A.

VERIFIED La Selva Tree Service A division of Copacetik, Inc. CUSTOMER

16 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good quality job at a fair price.

They were friendly, quick, and they did what we agreed upon.

Anthony S.

VERIFIED La Selva Tree Service A division of Copacetik, Inc. CUSTOMER

17 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were terrific

They did a great job. I liked the crew, and I liked Frisco.

Bart P.

VERIFIED La Selva Tree Service A division of Copacetik, Inc. CUSTOMER

18 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think that Frisco does a very nice job. He listens to what you're asking for.

I like Frisco's personality. He's very confident in what he does.

Bryan M.

VERIFIED La Selva Tree Service A division of Copacetik, Inc. CUSTOMER

19 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

Nothing comes to mind.

Price competitive

Celia R.

VERIFIED La Selva Tree Service A division of Copacetik, Inc. CUSTOMER

20 of 134

Quality 10
10 10
Loyalty Yes
CRITIQUE

They arrived promptly, and they did the work that was asked of them.

They arrived promptly, and they did the work that was asked of them.

Read All 134 Survey Responses at Ratings View