Question 1

Why do I need a permit to remove a tree?

Accepted Answer

Many cities require permits to remove mature trees because they’re trying to maintain an ‘urban forest.’ Trees in cities provide shade and clean the air, so it’s important to preserve them whenever possible.

Question 2

When is it safe to prune my trees?

Accepted Answer

It depends on the type of tree. For example, fruit trees have different pruning cycles than decorative trees. We can help you determine when your specific trees should be pruned.

Question 3

Do you have an on-staff arborist?

Accepted Answer

Yes. Our owner, Craig Erickson, has been an arborist for most of his career, and he passes his expertise to all of our staff members and technicians.

Question 4

Do you give away wood chips?

Accepted Answer

Yes. Wood chips are an invaluable resource, so we provide them free of charge. If you don’t want to keep your wood chips, we can even deliver them to other people in the community for free.

Question 5

Should I put decomposing granite or rock around my trees?

Accepted Answer

No. Granite and rock might look pretty, but they can impact the health of your trees by not allowing water to seep into the surrounding ground. It’s always a good idea to consult us before putting anything around your trees—that way, you can prevent unnecessary damage or illness.

Question 6

Does tree removal include stump grinding?

Accepted Answer

Stump grinding and tree removal are two different processes that require different equipment. We can only grind the stump once the tree is completely removed and people are out of the work zone. Because it’s a separate service, we make that very transparent for our clients so they won’t be confused.

Question 7

How does technology help you better serve your customers?

Accepted Answer

Customer Relationship Management (CRM) software has been around for a while, and it helps us streamline our services and gives our clients more transparency. We can even forecast several years in the future and make follow-up requests. People get busy and forget, but their trees don’t, so these automated services help us do a better job for them.

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