Diamond Certified Company Report

Daddario Roofing Company, Inc.

Diamond Certified Company Report

Daddario Roofing Company, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 300 VERIFIED CUSTOMERS i

Mark B.

VERIFIED Daddario Roofing Company, Inc. CUSTOMER

1 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, timely, reasonable, professional, and polite.

When I talk to somebody there, I'm talking to a real person. They always address my problems right away.

Helen P.

VERIFIED Daddario Roofing Company, Inc. CUSTOMER

2 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the best roofers that I have worked with.

They are always so responsive and communicative. They're always looking out for us and our needs. Audrey and Nicole are amazing.

Greg L.

VERIFIED Daddario Roofing Company, Inc. CUSTOMER

3 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest, they stand behind their work and they are very responsive.

I liked that they stood behind their work.

Read All 300 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Dawn and Steve Daddario, Owners

Daddario Roofing Company, Inc. offers residential re-roofing, roof repairs of all types, and low slope roofing to clients in Santa Cruz and Santa Clara Counties. The company installs a wide variety of roofing products, including composition shingles, concrete and clay tiles, cedar shakes, and single ply systems for low slope roofs. It also performs comprehensive roof inspections and repairs for real estate agents and their clients.

Owner Steve Daddario has more than 30 years of experience as a roofing contractor–he started in 1982 with his wife, Dawn, and together they’ve built a unique company that combines the experience and resources of a larger roofing company with the personal touch of a smaller, family-owned business. “Because of our exceptional employees, from our roofers to our office staff, we’re consistently able to deliver excellent service and install quality roofs,” says Mr. Daddario. “This is confirmed by the outstanding reviews from every consumer organization that has looked at our company.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Daddario Roofing Company, Inc.

COMPANY CONTACT
Service AREA

Santa Cruz County
Santa Clara County

SERVICES PERFORMED

Residential Re-Roofing, including All Types of Composition Shingles
Standard and Lightweight Concrete and Clay Tile
Class A Fire-Treated Cedar Shake Systems
Single Ply or TPO for Low Slope Roofs
All Types of Roof Repairs With a Warranty
Real Estate Roof Inspections
Seamless Gutter Systems
Installation of Sun Tunnels and Solar Tubes

BRANDS Supported
  • CertainTeed

  • Owens Corning

  • GAF

  • Carlisle

  • Boral

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Daddario Roofing Company, Inc.

Company Profile

Daddario Roofing Company, Inc. offers residential re-roofing, roof repairs of all types, and low slope roofing to clients in Santa Cruz and Santa Clara Counties. The company installs a wide variety of roofing products, including composition shingles, concrete and clay tiles, cedar shakes, and single ply systems for low slope roofs. It also performs comprehensive roof inspections and repairs for real estate agents and their clients.

Owner Steve Daddario has more than 30 years of experience as a roofing contractor–he started in 1982 with his wife, Dawn, and together they’ve built a unique company that combines the experience and resources of a larger roofing company with the personal touch of a smaller, family-owned business. “Because of our exceptional employees, from our roofers to our office staff, we’re consistently able to deliver excellent service and install quality roofs,” says Mr. Daddario. “This is confirmed by the outstanding reviews from every consumer organization that has looked at our company.”

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Company Philosophy

"Our people are responsible for our success. We've purposely kept our company small so, with our hand-picked team members, we can treat each client as we'd want to be treated. Our core values have translated into a large base of very happy customers who've kept us in business for many years. We love what we do!"

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Comparative Summary

When Steve Daddario calls his roofing company one of the most efficient he’s ever seen, it means something. Mr. Daddario is a 30-year veteran of the industry who started as a roofing contractor out of his home in 1982. It’s now one of the most successful roofing companies in the Bay Area.

Daddario Roofing Company, Inc. is able to work quickly and efficiently because it fields a single large crew that handles one job at a time, focusing all its energy and resources there. As a result, it can complete jobs in two days that would take most companies three or four–a pace that impresses the entire neighborhood, says Mr. Daddario.

Daddario Roofing installs and repairs all types of roofs. This includes all types of composition shingles, fire treated cedar shakes, concrete and clay tile, modified asphalt and single ply roofing systems for low slope roofing application. Its repair team has years of experience repairing roofs and diagnosing even the most difficult problems and leaks. The company has a mission, says Mr. Daddario, to provide “the best quality of work, with integrity in everything we do and say, all at a very competitive price.”

Daddario Roofing offers “the experience and professionalism of a larger company with the personal touch of a smaller one,” says Mr. Daddario. As owner-operator he handles production details from start to finish, staying in close contact with the project manager Edgar Montoya, who has worked with Steve for over 22 years. Steve and Edgar are in close contact with the homeowner in during the re-roof process to make sure everything goes smoothly. He’s also there to follow up, making sure that complete clean up proceeds quickly and the customer is 100 percent satisfied.

Customer feedback from is overwhelmingly positive, says Mr. Daddario. They are always amazed, he says, at how quickly and efficiently the work is completed and at how beautiful the finished roof is. They also cite the hard-work ethic, responsiveness and friendly communications of Daddario employees.

With a business model that keeps overhead low, Daddario Roofing is able to offer better pricing than larger competitors in most cases. A rarity in the roofing industry, it does not typically require up-front deposits. The reason, Mr. Daddario says, is his unshakeable confidence in his team’s ability to do its job right the first time.

Daddario Roofing also conducts roof inspections, an area in which it has more experience than any other roofer in Santa Clara and Santa Cruz counties, says Mr. Daddario. It has ably provided roof inspection services to hundreds of agents in the real estate community for over two decades.

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Industry Info

Be careful of a roofing company cutting corners. There are always ways. Protect yourself by hiring a company with integrity, says Steve Daddario of Daddario Roofing Company.

Since even the most diligent companies can’t monitor their employees every moment, “You must have people who care about their work,” says Mr. Daddario. “No matter how diligently a job is supervised, if workers want to cut corners they can.”

Your best hedge against these problems, says Mr. Daddario, is to hire established roofing companies with a proven track record. If possible, choose one with long-term employees, who tend to be the most loyal and well treated—and typically repay that treatment with a solid, reliable work ethic.

“These are the professionals who value integrity and quality work,” says Mr. Daddario. “They care about putting a roof on for you, like they would care about putting a roof on their own home. Those people are hard to find.”

He recommends exercising caution when dealing with contractors whose prices are markedly lower than their competitors. Often, he says, they figure out some other way to build the difference into their margins.

Similarly, keep in mind that an uninsured contractor will nearly always deliver the lowest bid. Given the nature of roofing work and the potential for catastrophic injury to a worker, Mr. Daddario recommends against using uninsured contractors for any reason. He even cites cases, though infrequent ones, of contractors presenting expired certificates of insurance.

“It’s a document with a lot of information on it. And the expiration date is hidden in there,” says Mr. Daddario. These types of problems have worsened with the economic instability of the last few years, he says.

He also suggests checking with the Better Business Bureau for current complaints, particular unresolved ones.

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Frequently Asked Questions

Q: How will I know when I need a new roof?

A: We can tell you. Over the years, you wouldn’t believe how many people tell us that three roofers told them they need a new roof, particularly on a shake roof. I’ll look it over and assure them it can be repaired. You may have another four to five years of life left in it. The repair is going to be, say $800, and the new roof would have been $11,000. We’re very honest and confident in our ability to repair a roof.

Q: Do I need to vent my roof?

A: The heat radiates down into your house, making it significantly warmer. This can also cause the shingles to fail prematurely. Proper venting alleviates these problems.

Q: Can you put in venting for me?

A: Yes. Whether its standard eyebrow vents, ridge venting, solar-powered attic fans or electric powered, we’ll make sure your venting is well designed and suited to its purpose.

Q: How long will my roofing project take?

A: We typically complete projects in two days. I’m careful to tell people: that’s not because we hurry through. It’s that we work on one project at a time with a single large crew. They’re very hardworking, very efficient and very professional.

Q: Do you warranty your work?

A: Our warranty is as strong as any in the industry. It’s a 10-year workmanship warranty on re-roofs. Plus we typically offer a one-year leak-free warranty on repairs. Many companies will not warranty the entire roof. They warranty repaired areas only, which doesn’t really protect the consumer.

Q: How do I prepare for a roofing job?

A: We have a handout, a line item list of things for you to do. Most of it is fairly simple, like moving your vehicles out of the garage and driveway. Typically there will be some dirt and debris that can get into the garage, so we recommend covering up things that you don’t want to get dirty. We can provide help if needed.

Q: Solar panels need to be removed for roof repair, right?

A: Yes. We have someone who does that, someone we’ve been working with for well over 15 years. Or if people have their own solar person, they are free to field bids.

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SELECTED PHOTOS FROM Daddario Roofing Company, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Steve Daddario

Expert CONTRIBUTOR PROFILE

Steve Daddario: Up on the Roof

By James Florence, Diamond Certified Resource Reporter

CAPITOLA — After taking a break from college to focus on saving money, Steve Daddario figured he’d be back the following year. However, it wasn’t long before he encountered a totally different form of higher education. “At age 22, I was married and attending college with plans to become a minister,” he recounts. “When my wife and I found out we were expecting, I decided to take a year off from school to prepare for our upcoming expenses. A friend of mine was a roofer, and he offered to train me and give me some work, so I took him up on it.”

It didn’t take Steve long to realize he’d found his true calling up on the roof. “Once I got into the trade, I never looked back,” he says. “I really enjoyed being outside and working with my hands. I stuck with it and was contracting by the time I was 28. In 1982, I started life as a roofing contractor, and more than 30 years later, I’m still at it. It’s been quite a ride!”

Originally from Seattle, Washington, Steve resides today in Santa Cruz with his wife, Dawn, where he appreciates the laid-back atmosphere. “I enjoy living in Santa Cruz; it has a really mellow, small-town feel, as opposed to the hustle and bustle of San Jose, where I previously lived for about 20 years. Plus, I love to surf, so it’s really a perfect place for me.”

When he’s not out catching waves, Steve spends most of his time outside of work fishing, playing music and hanging out with family. “Dawn and I have three adult children and two grandsons, all of whom live in the Bay Area, so we get together pretty often for birthdays and holidays. I also love to go fly fishing when I get a chance, as well as play bass guitar for our church worship team. I was in a Christian band for about 10 years that did prison ministry, performing for inmates throughout Central and Northern California, so music has been a pretty important part of my life.”

In regard to his life and career, Steve espouses the importance of treating others well. “Early in my career, I promised myself that if I ever went into business, I would regard people as more important than profits,” he explains. “That continues to be a core value for me, which I think is why our company feels more like a family than a business. I find when you treat people with respect and reward them—both tangibly with money and intangibly with praise—they develop a sense of pride and ownership, which results in better morale and performance.”

When asked what his future retirement might look like, Steve says he’ll have no trouble finding uses for the extra time. “I’d like to do some more traveling, surfing and fishing. I’ll also invest more time toward people, whether in my personal friendships, my church or charitable activities.”

Ask Me Anything!

Q: Do you have a favorite band or musician?
A: A few of my favorites are Tower of Power, James Taylor and Weather Report.

Q: What’s your favorite thing to do on a rainy day?
A: Work out and read a good book.

Q: What’s your favorite holiday?
A: Easter, because of its religious significance.

Q: What’s your favorite local restaurant?
A: The Crow’s Nest Restaurant in Santa Cruz.

Q: What’s your favorite season?
A: Fall. Things get less crowded in town, but the weather is still good, as are the waves.

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Expert articles
  • Deciding Whether to Repair or Replace Your Roof

    CAPITOLA — While some roofers have no qualms about selling a new roof regardless of the circumstances, an honest one will provide alternative options to replacement when possible. In many cases, a roof’s lifespan can be substantially extended through repairs, which delays the need for replacement. However, there are a couple of key factors that go into determining whether a roof should be repaired or replaced.

    One important factor is the roof’s age. Since every roof style has a specific life expectancy, knowing the current age of your roof will help you determine the best course of action. For example, if you have a 15-year-old medium shake roof, you know it’s still five to 10 years shy of its 20- to 25-year expected lifespan, so repairs would be a good investment. However, if your roof is at or beyond its life expectancy marker, repairs may not be worthwhile since you’re due for a replacement soon anyway.

    Another factor to consider is the roof’s condition. When a roof is in poor condition, repairs may not be cost-effective, especially if they aren’t going to substantially extend its lifespan. In this case, you’d be better off investing that money toward a replacement. On the other hand, if a $1,000 repair job will buy you another five years of performance, the numbers make sense.

    Keep in mind that most roofs require maintenance and repairs at some point during their lifespan. This is especially true of shake roofs, which need to be tuned up at about 12 to 15 years of age. Tile roofs also have specific maintenance needs, such as having valleys cleared of debris. So, to avoid the need for premature repairs or replacement, it’s best to be proactive about maintaining and servicing your roof.

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Expert video tip
  • Video: Roof Repair or Replacement?

    Complete Video Transcription:

    CAPITOLA — Host, Sarah Rutan: When dealing with a recurrent roof problem, professional insight can go a long way toward determining an effective solution. Today we’re in Capitola with Diamond Certified Expert Contributor Steve Daddario of Daddario Roofing Company to learn more.

    Diamond Certified Expert Contributor, Steve Daddario: Many times we’ll go out to do an estimate for a new roof, and after evaluating the condition of the roof, we’re able to recommend repairing the roof rather than replacing it.

    Assuming that the roof was properly installed and has been reasonably maintained, each type of roofing has a typical life expectancy. If you don’t know the age of your current roof, we’re generally able to tell the age of the roof, based on its condition, within a few years. For instance, cedar shakes typically last 20 to 30 years. Composition shingle roofs can last 20 to 35 years, although the newer generation of shingles can last up to 50 years. Concrete tile roofs and clay tile roofs generally last 50 to 60 years, while [00:00:49 unintelligible] built-up roofs, such as tar and gravel, or modified asphalt roofing, typically last 15 to 25 years.

    Another good tool to determine whether or not your roof can be repaired is whether the roofing company looking at it can offer a one-year leak-free warranty on the entire roof. If they can and extend the life of your roof, then generally they’re going to recommend repairing the roof. If they can’t, then it’s probably time to put a new roof on. Having options is a good thing. And the option to repair your roof and extend its life is definitely a good thing to have.

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Daddario Roofing Company, Inc. WEBSITE AND EXTERNAL FEED
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Diamond Certified RATINGS ON Daddario Roofing Company, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 300 VERIFIED CUSTOMERS i
Daddario Roofing Company, Inc. : Average 9.4 out of 10 based on 300 unique customer surveys of customer satisfaction.

Mark B.

VERIFIED Daddario Roofing Company, Inc. CUSTOMER

1 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, timely, reasonable, professional, and polite.

When I talk to somebody there, I'm talking to a real person. They always address my problems right away.

Helen P.

VERIFIED Daddario Roofing Company, Inc. CUSTOMER

2 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the best roofers that I have worked with.

They are always so responsive and communicative. They're always looking out for us and our needs. Audrey and Nicole are amazing.

Greg L.

VERIFIED Daddario Roofing Company, Inc. CUSTOMER

3 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest, they stand behind their work and they are very responsive.

I liked that they stood behind their work.

Jason N.

VERIFIED Daddario Roofing Company, Inc. CUSTOMER

4 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think that they are professional and reliable.

I'm a Realtor so I have used them multiple times. I would say, their consistency, I know what to expect when using them.

David W.

VERIFIED Daddario Roofing Company, Inc. CUSTOMER

5 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a good quality company.

Prompt and clean

Moise N.

VERIFIED Daddario Roofing Company, Inc. CUSTOMER

6 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are top notch. We manage over 200 rentals and the agents sell many properties each month, they are the only roofing company we use.

The attention to detail, we always know what is going on with each job we hire them for.

Alana L.

VERIFIED Daddario Roofing Company, Inc. CUSTOMER

7 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

Using them for 15 to 20 years. They are the best.

They respond quickly and the people are nice. The repair price is reasonable.

David M.

VERIFIED Daddario Roofing Company, Inc. CUSTOMER

8 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

Quality, professionalism, they were kind, and thoughtful.

Personal touch and workmanship

Alistair C.

VERIFIED Daddario Roofing Company, Inc. CUSTOMER

9 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great.

Just all around good quality

Terese F.

VERIFIED Daddario Roofing Company, Inc. CUSTOMER

10 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

That I would recommend them

Customer service

Brooke H.

VERIFIED Daddario Roofing Company, Inc. CUSTOMER

11 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

To be honest, I think most of the agents here use them, at least 2 to 4 of us. They are great and can handle a lot of different properties at once.

I like that they are able to help all the agents efficiently.

Sophie T.

VERIFIED Daddario Roofing Company, Inc. CUSTOMER

12 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm a Realtor and they help with some properties. They are great, I can always count on them.

The fact that I know the work will be done correctly with high quality

Denise R.

VERIFIED Daddario Roofing Company, Inc. CUSTOMER

13 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they were good, and they should go with them.

They were very nice. I can't say they were on time, my job kind of dragged out. They needed to finish a larger job first, but other than that they were great. Other people who have gone up on the roof have said that they did a good job.

Scott J.

VERIFIED Daddario Roofing Company, Inc. CUSTOMER

14 of 300

Quality 10
10 10
Loyalty No
CRITIQUE

I'd say, they did quality work in a short period of time, but they have certain industry practices I have a problem with. Apparently when it comes to time and materials, they never consult you and they don't give you a final price, so it's always more than they were going to charge. They do a 70% contractor markup on every material.

I really appreciate that they were able to do it in such a short amount of time.

Gabriel M.

VERIFIED Daddario Roofing Company, Inc. CUSTOMER

15 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a good place for Realtors that need a reliable company.

Everything, to be honest

April B.

VERIFIED Daddario Roofing Company, Inc. CUSTOMER

16 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They ended up coming out and doing a couple patches. They also put a bid on a whole new roof, which we are thinking about doing this or next summer with them.

The quality of their work, before and after pictures

Suzanne M.

VERIFIED Daddario Roofing Company, Inc. CUSTOMER

17 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional.

They were professional.

Debbie G.

VERIFIED Daddario Roofing Company, Inc. CUSTOMER

18 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

Everything, they showed up when promised, and their price was right and they did a good job.

They did what they said they would do.

Michele G.

VERIFIED Daddario Roofing Company, Inc. CUSTOMER

19 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

The experience of the crew was outstanding. I couldn't have asked for more.

The experience

Barbara S.

VERIFIED Daddario Roofing Company, Inc. CUSTOMER

20 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

When I need roofing work, they are the first phone call I make.

I like their responsiveness the best.

Read All 300 Survey Responses at Ratings View