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Diamond Certified Company Report

Next Level Heating & Air Conditioning Inc

Diamond Certified Company Report

Next Level Heating & Air Conditioning Inc

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 31 VERIFIED CUSTOMERS i

Paul M.

VERIFIED Next Level Heating & Air Conditioning Inc CUSTOMER

1 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

They worked very quickly and efficiently.

They finished on time, and I have had no problems since they did the work.

George H.

VERIFIED Next Level Heating & Air Conditioning Inc CUSTOMER

2 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say Charlie was prompt, knowledgeable, and personable. He got the work done, and I haven't had to have him come back again to fix it because it has continued to work well. Other people should use him.

The first thing that impressed me was that Charlie called me back promptly. I didn't have to wait for days for a call back or have to wonder whether he received my message. He also handled himself in a very professional manner.

Christine A.

VERIFIED Next Level Heating & Air Conditioning Inc CUSTOMER

3 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very prompt, they did an excellent job, and they had a very reasonable price.

I was very satisfied. I would call them in a heartbeat if I needed work done again. They were very clean, they were able to get the job done quickly, and they were professional.

Read All 31 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Charlie Nelson, President

Next Level Heating & Air Conditioning Inc provides a variety of services that are designed to improve indoor air quality for residential and commercial clients in Marin and Sonoma Counties. In addition to cleaning ducts and installing air purification products, the company has the training and equipment to service, repair, and install all types of HVAC systems.

President Charlie Nelson says his detail-oriented approach to HVAC work has been a crucial aspect of Next Level Heating & Air Conditioning’s success. “I always strive for the highest level of service in everything I do, and paying attention to small details is an important part of that. The name of my company says it all: I want to take HVAC work to the next level for my customers.”

Next Level Heating & Air Conditioning backs all its workmanship with a lifetime warranty and supplements the manufacturers’ warranties of the products it installs with matching labor warranties. “If a manufacturer offers a 10-year parts warranty on an HVAC system, I’ll match it with a 10-year labor warranty,” explains Mr. Nelson. “My clients really appreciate that because it proves their long-term satisfaction is my number one priority.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Next Level Heating & Air Conditioning Inc

COMPANY CONTACT
Service AREA

Marin County
Sonoma County

SERVICES PERFORMED

Indoor Air Quality
HVAC Service, Repair & Installation
Duct Cleaning

BRANDS Supported
  • Trane

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Next Level Heating & Air Conditioning Inc

Company Profile

Next Level Heating & Air Conditioning Inc provides a variety of services that are designed to improve indoor air quality for residential and commercial clients in Marin and Sonoma Counties. In addition to cleaning ducts and installing air purification products, the company has the training and equipment to service, repair, and install all types of HVAC systems.

President Charlie Nelson says his detail-oriented approach to HVAC work has been a crucial aspect of Next Level Heating & Air Conditioning’s success. “I always strive for the highest level of service in everything I do, and paying attention to small details is an important part of that. The name of my company says it all: I want to take HVAC work to the next level for my customers.”

Next Level Heating & Air Conditioning backs all its workmanship with a lifetime warranty and supplements the manufacturers’ warranties of the products it installs with matching labor warranties. “If a manufacturer offers a 10-year parts warranty on an HVAC system, I’ll match it with a 10-year labor warranty,” explains Mr. Nelson. “My clients really appreciate that because it proves their long-term satisfaction is my number one priority.”

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Company Philosophy

"Whether it's a simple repair or an elaborate replacement of an entire HVAC system, I always go above and beyond for my customers. When I see the smiles on their faces and hear how happy they are with their systems, I know I've done my job correctly."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for HVAC contractors that have earned the prestigious Diamond Certified award. For Next Level Heating & Air Conditioning Inc, the key to achieving and maintaining high levels of customer satisfaction is simple: provide high-quality services at competitive prices. “I don’t believe people should have to pay outrageous prices to get quality HVAC services,” affirms President Charlie Nelson. “Some companies tack on additional fees wherever they can, but I always look at things from the customer’s perspective. That’s why I keep my prices low, offer free estimates and don’t charge extra for emergency service.”

Next Level Heating & Air Conditioning provides services that are designed to improve indoor air quality for residential and commercial clients in Marin and Sonoma Counties. In addition to cleaning air ducts and installing a variety of air purification products, the company has the in-house capabilities to service, repair and install all types of HVAC systems.

Unlike less experienced HVAC contractors that take a “one size fits all” approach to every job, Next Level Heating & Air Conditioning takes a detail-oriented approach that ensures all work is completed to the highest standards of quality. “I always pay attention to the little things, from making sure air ducts are clean before firing up newly installed systems to putting down drop cloths inside homes to protect the floors,” explains Mr. Nelson. “By taking these kinds of measures, I’m able to leave my clients’ homes cleaner, healthier and more comfortable.”

Another distinguishing attribute of Next Level Heating & Air Conditioning is its commitment to quality workmanship in every aspect of its operations. “I back up my work with a 100 percent satisfaction guarantee, which isn’t always a given in this industry,” says Mr. Nelson. “If any aspect of an HVAC system fails due to a lack of workmanship, I’ll come back and fix it for free with no questions asked.”

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Industry Info

Take simple steps to maximize your home’s indoor air quality. Whether allergies or the common cold, most of the seasonal ailments that afflict us are airborne, which is why it’s important to take control of air quality wherever possible. “Everyone has a limit to how many allergens they can handle, so at the very least, you should keep that level to where it’s manageable,” says Charlie Nelson, president of Next Level Heating & Air Conditioning Inc in Santa Rosa. “Since you don’t have control over air quality in public or work environments, the best step you can take is to control it in your home environment.”

To maximize the air quality inside your home, consider the following tips:

Have your air ducts cleaned. “Every time you turn on your heater or air conditioner, the latent allergen particles in the ductwork get pushed into your home’s air stream,” explains Mr. Nelson. “So, in addition to having your HVAC system serviced, you should have your ducts cleaned on a regular basis. I actually clean the ducts every time I install a new system, just because I like to make the environment as clean as possible from the very beginning.”

Upgrade your furnace filter. “Most people just buy a basic 3M pleated filter, but if you want to make a difference in terms of air quality, you should go with something better,” advises Mr. Nelson. “I like the Trane Clean Effects electronic filter because it filters down to 0.1 micron. To put that in perspective, you can fit 1,000 microns on the tip of a pen, so if you’re filtering down to 0.1 micron, you can eliminate the majority of allergen particles inside your home.”

Install a UV lamp on your HVAC system. “If anyone in your house has significant allergy or respiratory problems, I recommend putting a UV lamp on your system,” says Mr. Nelson. “A furnace filter is designed to filter out tiny particles, but it also has to allow air to pass through. Since some allergens are smaller than one micron, it’s simply not possible to filter all of them. That’s where the UV lamp comes in—it causes these tiny particles to clump together, which means they can’t squeeze through gaps in the filter. Since the UV lamp is situated at the central furnace unit, you’ll get crisp, healthy air out of every duct throughout your home.”

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Frequently Asked Questions

Q: What type of equipment do you use?

A: I exclusively use Trane equipment. I’ve always found their products to be dependable, they have a great track record in terms of consumer reports and they offer some of the longest warranties in the industry.

Q: Do you offer an ongoing maintenance program?

A: Yes, my ongoing maintenance program includes an annual 54-point inspection, which allows me to ensure your HVAC system is functioning optimally.

Q: Do you provide 24-hour emergency service?

A: Yes.

Q: Will someone answer the phone when I call?

A: Yes. I have an on-call phone system, which means I’m able to answer calls 24/7. When a customer calls, I make it my first priority to be available for them.

Q: Do you charge a diagnostic fee?

A: No. I believe I shouldn’t make any money unless a service has been rendered, so my estimates are always free.

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SELECTED PHOTOS FROM Next Level Heating & Air Conditioning Inc

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Charlie Nelson

Expert CONTRIBUTOR PROFILE

Charlie Nelson: Taking Things to the Next Level

By James Florence, Diamond Certified Resource Reporter

SANTA ROSA — Following a string of underwhelming occupational experiences, Charlie Nelson had begun to grow disillusioned about his professional future. Fortunately, after being hired as a sales representative for an HVAC service company, he found an opportunity to take things to the next level. “While visiting a jobsite, I would sometimes sit and watch the guys install the equipment,” he recounts. “After a while, I thought to myself, ‘I could do this,’ so I asked the company owner to train me to be an installer. After doing installations for a couple of years, he sent me to school to become a service technician. From there, the obvious next step was to branch off and start my own company, and that’s how Next Level Heating & Air Conditioning Inc was born.”

Today, Charlie says his favorite part of his job is pleasing his customers. “I enjoy seeing the smile on a customer’s face when the job is complete, whether it’s a simple repair or a large installation. When someone has been through a cold winter’s night without their heater, they really appreciate it when you warm things up for them again, and that makes me feel good.”

A lifetime resident of the North Bay, Charlie resides in Santa Rosa with his wife, Sarah, and their five children. “I enjoy the down-to-earth character of the people here,” he says. “Pretty much everywhere you go, you can say, ‘Hi’ to a complete stranger, and they’ll say, ‘Hi’ back. I also love the mild climate…even though it’s not really ideal for my business,” he laughs.

Outside of work, Charlie keeps busy with a variety of family activities. “My kids all play baseball, and I coach their little league teams,” he says. “It takes up a lot of my time, but there’s no greater joy than seeing my kids progress and gain more confidence with each passing season.” In addition to team sports, Charlie and his kids enjoy building and playing with remote-controlled hobby cars, as well as outdoor activities like hiking, bicycling and camping.

In regard to his professional career, Charlie espouses the importance of putting his customers first. “The customer is at the core of everything I do,” he affirms. “When I walk through someone’s door, I consider it my job to not only provide a high-quality service, but to become friends with that person as well. It all comes down to the customer’s best interest, and I think that’s reflected by the repeat business I receive.”

When asked the first thing he’d do if he could retire tomorrow, Charlie says he’d take his family on a big vacation. “We’ve always wanted to go to Europe, so we’d probably go over there for a few weeks and do some sightseeing.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: I have two: The San Francisco Giants and the New York Giants.

Q: Did you play any sports in high school?
A: I played baseball.

Q: What’s your favorite TV show?
A: “Million Dollar Listing.”

Q: If you could time travel, would you go to the past or the future?
A: I’d probably go to the past and start doing heating and air conditioning a lot sooner, just because it took me a while to find my professional niche.

Q: What’s your favorite thing to eat for breakfast?
A: Biscuits and gravy.

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Expert articles
  • The Importance of Air Duct Cleaning

    SANTA ROSA — When it comes to improving indoor air quality, a lot of people think simply changing their air filters or upgrading to a high-efficiency filter will do the trick. In reality, you have to remove dirt before you can keep something clean, which is why an even more important step is having your air ducts cleaned. A professional duct cleaning can remove up to 97 percent of the dirt and allergens in your home, which improves air quality and increases the effectiveness of filters and other air quality products.

    To illustrate how critical duct cleaning is, consider the example of house cleaning. If you’re like most people, you probably perform a deep cleaning in the spring, which means all you have to do for the rest of the year is maintain it. In regard to this example, duct cleaning represents that initial deep cleaning, and your filters and other products represent the ongoing maintenance. So, if you can’t remember the last time you had your ducts cleaned, contact a licensed professional to perform this vital service.

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Expert video tip
  • Video: The Importance of Duct Cleaning

    Complete Video Transcription:

    SANTA ROSA — Host, Sarah Rutan: If you’re concerned about the air quality in your home, one maintenance aspect you shouldn’t ignore is having your air ducts professionally cleaned. Today we’re in Santa Rosa with Diamond Certified Expert Contributor Charlie Nelson of Next Level Heating & Air Conditioning to learn more.

    Diamond Certified Expert Contributor, Charlie Nelson: Something you may not have thought about is the importance of duct cleaning. Duct cleaning is 100% important to the indoor air quality inside your home. A lot of people think that just changing their filter, or maybe putting — introducing some type of non-invasive filter or electronic filter or something like that does the trick. But you have to actually remove the dirt before you can keep something clean.

    So picture your home: When you clean it, you have a deep cleaning in April where you clean your home top to bottom and then all you have to do is maintain it for the rest of the year. Picture that duct cleaning as the cleaning in April and the — your filters and indoor air quality products are just kind of maintaining that so that way you can live in your home comfortably. And you can actually remove up to 97% of the dirt and allergens out of your home by doing a simple duct cleaning and introducing some indoor air quality products into your home.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Diamond Certified RATINGS ON Next Level Heating & Air Conditioning Inc
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 31 VERIFIED CUSTOMERS i
Next Level Heating & Air Conditioning Inc : Average 9.7 out of 10 based on 31 unique customer surveys of customer satisfaction.

Paul M.

VERIFIED Next Level Heating & Air Conditioning Inc CUSTOMER

1 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

They worked very quickly and efficiently.

They finished on time, and I have had no problems since they did the work.

Christine A.

VERIFIED Next Level Heating & Air Conditioning Inc CUSTOMER

2 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very prompt, they did an excellent job, and they had a very reasonable price.

I was very satisfied. I would call them in a heartbeat if I needed work done again. They were very clean, they were able to get the job done quickly, and they were professional.

George H.

VERIFIED Next Level Heating & Air Conditioning Inc CUSTOMER

3 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say Charlie was prompt, knowledgeable, and personable. He got the work done, and I haven't had to have him come back again to fix it because it has continued to work well. Other people should use him.

The first thing that impressed me was that Charlie called me back promptly. I didn't have to wait for days for a call back or have to wonder whether he received my message. He also handled himself in a very professional manner.

Michael M.

VERIFIED Next Level Heating & Air Conditioning Inc CUSTOMER

4 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional, on time, and very thorough.

I liked their communication and punctuality.

Andre M.

VERIFIED Next Level Heating & Air Conditioning Inc CUSTOMER

5 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was very honest.

They found the problem right away and repaired it.

Bob K.

VERIFIED Next Level Heating & Air Conditioning Inc CUSTOMER

6 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a very good job, they're very knowledgeable, they're very professional, and they do a quality job.

I liked working with the owner. He's very straightforward, honest, and friendly.

Eric

VERIFIED Next Level Heating & Air Conditioning Inc CUSTOMER

7 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that Charlie provides fast, courteous service.

We liked that it was convenient for him to come to our house at a time that worked for us to be there also.

Catherine B.

VERIFIED Next Level Heating & Air Conditioning Inc CUSTOMER

8 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very quick to get back to me, and they did a good job.

I liked that they were able to fix my heater.

Charles B.

VERIFIED Next Level Heating & Air Conditioning Inc CUSTOMER

9 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were timely, efficient, and knowledgeable.

I liked their professionalism.

Darrell D.

VERIFIED Next Level Heating & Air Conditioning Inc CUSTOMER

10 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very efficient, reasonable, and professional.

I thought that the best thing was how they were very detail oriented, conscientious, and knowledgeable.

David A.

VERIFIED Next Level Heating & Air Conditioning Inc CUSTOMER

11 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're a great company.

I liked that the pricing was reasonable.

Debra B.

VERIFIED Next Level Heating & Air Conditioning Inc CUSTOMER

12 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable.

They were on time, and they got the job done on time.

Elizabeth C.

VERIFIED Next Level Heating & Air Conditioning Inc CUSTOMER

13 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

Charlie is honest, forthright, and fair.

I like that Charlie is honest and forthright. It was a wonderful experience.

George O.

VERIFIED Next Level Heating & Air Conditioning Inc CUSTOMER

14 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They are professional, on time, and they know what they're doing.

They were very responsive, quick to get the job done, and they have a very competitive price.

Issac A.

VERIFIED Next Level Heating & Air Conditioning Inc CUSTOMER

15 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

Charlie is honest. He has good pricing, and we've been very happy with the quality of his work.

We really like the pricing and the quality of the work. Everything has been perfect.

Jennifer W.

VERIFIED Next Level Heating & Air Conditioning Inc CUSTOMER

16 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that Charlie seems like an honest person who tries to do what is best for his clients.

I was really grateful that Charlie looked over my entire system and found a few things I didn't even realize needed attention. He had to come back a couple of times to complete the work because of these unexpected things, but I appreciated his taking the time to really examine the whole system and fix everything. I thought he was great.

Johnny K.

VERIFIED Next Level Heating & Air Conditioning Inc CUSTOMER

17 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very detailed, thorough, and responsive. I've actually recommended them to my friends.

They are very honest and reliable. I was impressed by their quick turnaround time.

JoMarie G.

VERIFIED Next Level Heating & Air Conditioning Inc CUSTOMER

18 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that Charlie was very professional and very good explaining everything to me. He described what he was doing at the time and answered any questions that I had.

I liked how easy Charlie was to work with. I was very pleased.

Margie C.

VERIFIED Next Level Heating & Air Conditioning Inc CUSTOMER

19 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought Charlie, the owner, was fabulous. They actually follow through on their promises, they keep their agreements, and when I had a minor issue, they came back the very next day. They were very nice, friendly, and trustworthy. I can't emphasize enough how very knowledgeable they are.

The work was just fabulous. They are by far the best company to go with. I've had my share of horrible heating and air conditioning companies in the past, so I really took a chance when I hired Next Level Heating & Air Conditioning. I was in shock that Charlie had an answer for everything. He's the real deal, and he is just terrific. I would recommend them and keep recommending them to anyone who will listen to me. They have an excellent price, they stick to their original estimates, and they have amazing quality. I thought it was sweet that while Charlie was here. He never badmouthed the other crappy heating and air conditioning work that other companies had done.

Kathleen W.

VERIFIED Next Level Heating & Air Conditioning Inc CUSTOMER

20 of 31

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're professional. They came to my home on a Sunday, and they provided excellent service.

I like the quality of their work and that they are very affordable.

Read All 31 Survey Responses at Ratings View