Diamond Certified Company Report

Moore Home Services

Diamond Certified Company Report

Moore Home Services

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 250 VERIFIED CUSTOMERS i

Rose G.

VERIFIED Moore Home Services CUSTOMER

1 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Dependable, reliable and honest

They were very honest and it was a great experience. It was above board and no secrets.

Anita T.

VERIFIED Moore Home Services CUSTOMER

2 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they did a good job.

I thought they were really professional, the women at the office who set everything up were great, and the people they sent out were good. I was all around happy with the work. I thought they did a fine job.

Julie C.

VERIFIED Moore Home Services CUSTOMER

3 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reasonably priced and they helped me get a new furnace right after my husband passed away. I was very happy with the manager who came and set it up. They were very timely.

Their service and price were very reasonable.

Read All 250 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jonathan Wintersteller, President

Moore Home Services specializes in the installation of energy-efficient replacement systems. President Jonathan Wintersteller says the company’s Green approach is paramount when it comes to the installation of solar, heating and cooling comfort systems. “By simply upgrading an older heating and air conditioning system to a new super efficiency model, it’s possible to save up to 50 percent on energy bills. For every comfort system installation, we take the time to ensure it’s properly sized for the home to increase the overall comfort while maximizing efficiency and reducing energy waste.”

Founded in 2009, Moore has cultivated a no-hassle, no-pressure consumer experience, which has fueled its growth as a trusted name for residential solar, heating and cooling solutions. From a start-up just 10 years ago, Moore now employs more than 100 people in a three-county area.

“It’s extremely important to us that we provide a superior experience for our clients and a customer-focused environment for our employees,” says Mr. Wintersteller. “We don’t want our customers to feel like they are being upsold at every turn, and we will not burden our employees by requiring them to operate in a high-pressure sales process. It should be a win-win for everyone.”

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Moore Home Services

COMPANY CONTACT
Service AREA

Napa County
Sonoma County
Marin County

SERVICES PERFORMED

Heating and Cooling Systems
Repair and Installation
Heat Pumps
Indoor Air Purification Systems
Duct Repair and Replacement
Duct Cleaning
Solar
PACE Financing
Plumbing

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Moore Home Services

Moore Home Services’ staff poses with the company’s fleet of service vehicles.

Company Profile

Moore Home Services specializes in the installation of energy-efficient replacement systems. President Jonathan Wintersteller says the company’s Green approach is paramount when it comes to the installation of solar, heating and cooling comfort systems. “By simply upgrading an older heating and air conditioning system to a new super efficiency model, it’s possible to save up to 50 percent on energy bills. For every comfort system installation, we take the time to ensure it’s properly sized for the home to increase the overall comfort while maximizing efficiency and reducing energy waste.”

Founded in 2009, Moore has cultivated a no-hassle, no-pressure consumer experience, which has fueled its growth as a trusted name for residential solar, heating and cooling solutions. From a start-up just 10 years ago, Moore now employs more than 100 people in a three-county area.

“It’s extremely important to us that we provide a superior experience for our clients and a customer-focused environment for our employees,” says Mr. Wintersteller. “We don’t want our customers to feel like they are being upsold at every turn, and we will not burden our employees by requiring them to operate in a high-pressure sales process. It should be a win-win for everyone.”

Read moreRead Less
Company Philosophy

“We do everything we say we’re going to do, exactly the way we’ve promised, and that’s reflected in our mission: ‘100% Right…or 100 % Free.’ We approach every job with honor, character and integrity, and we always treat our customers’ and their homes with respect. Our goal is to complete every job on time and to the client’s exact specifications.”

Read moreRead Less
Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for HVAC companies that have earned the prestigious Diamond Certified award. For Moore Home Services, the key to achieving and maintaining high levels of customer satisfaction is simple: approach every job with integrity and give customers the best value for their money. “We’ve designed our services to be completely risk-free,” says President Jonathan Wintersteller. “Our reputation is very important to us, so we always keep our promises and focus on delivering the best possible experience.”

Moore Home Services has been installing, repairing, and maintaining heating and cooling systems for residential clients in Napa, Sonoma and Marin Counties since 2009. In addition to its comprehensive HVAC services, the company has the in-house capabilities to install earthquake safety valves, clean and replace ductwork, recycle used HVAC equipment, and much more.

Unlike less experienced HVAC companies that take a “one size fits all” approach to installing heating and cooling systems, Moore Home Services takes the time to determine its customers’ specific needs and educate them so they can make informed buying decisions. “The average person only purchases one furnace or air conditioner in their lifetime, but we deal with them every day, so we utilize our expertise to educate our customers about the systems that are right for their situations,” says Mr. Wintersteller. “By giving them good information, we help ensure their HVAC systems work exactly as promised and as efficiently as possible.”

Another distinguishing attribute of Moore Home Services is its comprehensive approach to quality control, which includes testing every piece of equipment after it’s installed to make sure it functions correctly and providing ongoing training for its technicians so they can stay updated on the newest equipment and installation methods. “We want to be thought of as a great company that takes care of its customers, and having good quality control is an important part of that,” says Mr. Wintersteller. “At the end of the day, making our customers happy is what we do, and we do it very well.”

Read moreRead Less
Industry Info

Take simple steps to make your heating or cooling system more efficient and environmentally-friendly.

Up to 33 percent of all energy costs in the United States come from indoor heating and cooling. Being comfortable inside is important for many people, but in order to save money and wasted energy, it’s also important to take steps to make your HVAC equipment more efficient. Consider the following tips:

Get equipment that’s the right size for your home. If an HVAC system is too small for your space, it’ll have to work overtime to keep the temperature even. Conversely, systems that are too big can cost a lot of money to operate. Have a professional HVAC contractor perform a complete load calculation to determine your specific needs and recommend a system that’s right for you.

Seal leaking ducts to prevent loss of hot or cold air. This may be the easiest thing you can do to improve your system’s efficiency. With simple duct sealing measures, you can save 15 to 20 percent on your energy consumption.

Maintain your system. Change air filters monthly, keep coils clean, ensure the outdoor condenser unit isn’t blocked or clogged, and have your HVAC contractor perform annual safety inspections and tune-ups.

Set your thermostat to maintain a comfortable temperature rather than allowing temperature swings. “Don’t wait until your home gets too hot or cold to turn on your system,” recommends Jonathan Wintersteller, president of Moore Home Services in Windsor. “It’s much more efficient and comfortable to set your thermostat early and let it maintain that temperature throughout the day.”

Reduce the load on your heating and cooling equipment. Turn off unneeded lights and shut down household appliances that drain electricity when they’re not being used. Avoid doing laundry or running the dishwasher at peak energy times when your air conditioning system is running. Use ceiling or box fans to move air around your home. Open windows at night to let in cool air and reduce the strain on your air conditioning unit.

Don’t shut off vents to little-used rooms. “Many people close vents in their homes and think they’re saving energy, but that actually makes things worse,” says Mr. Wintersteller. “HVAC systems are designed for a certain amount of air flow, and blocking off registers creates too much pressure and makes them work harder, which leads to premature repairs and replacements.”

Read moreRead Less
Frequently Asked Questions

Q: How much will my new HVAC system cost?
A: It depends on what your home needs and the type of system, but we’ll give you a completely free estimate that includes a full load calculation to properly size the equipment for your home. We’ll also go over several different levels of equipment. There are options to fit any budget.

Q: How long will it take to repair my HVAC system?
A: It depends on the type of repair that’s needed, but most service calls take between an hour and two hours to complete. Regardless of whether your system needs maintenance or repairs, we take the time to look at everything so we can identify possible issues and bring them to your attention before they leave you stranded.

Q: How soon can you get here?
A: We can typically come out for estimates or repairs within 24 hours of your initial call, but that depends on the time of year, our schedule and the nature of your problem. We do, however, offer a true 24-hour service, so you can call us any time.

Q: Do you offer warranties on the heating and cooling systems you install?
A: Yes, and we have some of the best warranties in the business. Parts and labor are covered for a full 10 years, and all repairs are covered for one year. We also have a ‘one year test drive’ program that allows you to get 100 percent of your money back if you’re dissatisfied with the service, your system or your repairs during the first year.

Q: Do you offer after-hours service or emergency repairs?
A: Our service technicians are on-call 24 hours a day, 365 days a year for emergencies, and a live person always answers our phones, even when our offices are closed.

Q: How does your estimating process work?
A: We’re available for estimates six days a week, and we also offer appointments on nights and weekends so it’s easy for the homeowners to be present. We believe it’s important to have all the homeowners involved so we can get everyone’s input on the challenges of the existing systems and make sure everyone is on the same page with the new design.

Q: How often should I have my air ducts cleaned?
A: Every house is different, but we usually recommend having your air ducts cleaned every three to five years.

Q: How do I know if I need my air ducts cleaned?
A: If you notice excessive dust in the house or pet hair coming out of vents, your ducts probably need to be cleaned. You can also remove the vent cover and look inside to see if it’s dirty. If you do that, choose one vent that’s close to the system and one vent that’s far away to see if there’s a difference.

Q: Why should I have my dryer vent cleaned?
A: Clogged dryer vents can cause fires, and cleaning them is a very inexpensive preventative measure. We recommend having your dryer vent cleaned once a year.

Read moreRead Less

SELECTED PHOTOS FROM Moore Home Services

Shares

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jon Diamond

Expert CONTRIBUTOR PROFILE

Jon Diamond: A Brilliant Opportunity

By James Florence, Diamond Certified Resource Reporter

SANTA ROSA – When Jon Diamond was introduced to the HVAC field by a family member, he had no idea how far it would take him. “I got into the trade through my cousin, who was a union sheet metal worker,” he remembers. “After about a year with the union, I got into residential HVAC retrofitting, where I was lucky enough to get trained on design and estimating. Eventually, I partnered with Curtis Moore and we founded our own company, which continues to specialize in HVAC retrofitting.”

Today, as owner of Moore Solar / Heating / Cooling, Jon says his favorite part of his job is providing opportunities for his employees. “A lot of our employees are at a point where they’re starting families, so I love the fact that we’re able to provide them with careers that have opportunities for advancement. We have something we call the ‘sweet spot,’ which is when we’re able to match an employee with a position that utilizes their natural disposition and talents. When we’re able to get someone to a place where they’re enthusiastic about their job, that’s when the magic happens.”

A resident of Petaluma (where he lives with his wife, Gen, and the younger two of their four children), Jon likes to spend his time outside of work on active pastimes like golf and fishing. “My business partner, Curtis, is a big steelhead fisherman, so I always enjoy joining him for that,” he says. “Also, I’ve recently been on a health kick, so I’ve been hiking a whole bunch, which I really love.” Jon also enjoys spending time with his family, including his two adult sons, 17-year-old daughter and 11-year-old son.

In regard to a professional philosophy, Jon espouses the importance of three words: character, honor and integrity. “Those three words are the foundation of our business,” he affirms. “We believe that if we incorporate those three things on every job and in every decision, the financial aspect will take care of itself. I think a lot of businesses make the fundamental error of basing every decision on getting profits as high as possible. That’s not us—we’re more concerned with creating a healthy, balanced culture that ensures our customers have good experiences and gives our employees the opportunity to have fulfilling careers.”

When asked the first thing he’d do if he were to retire tomorrow, Jon says he’d take some time to recoup from the rigors of running a business. “I would probably do nothing for a couple of months—just spend more time with my family and relax. After that, who knows?”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The San Francisco Giants.

Q: What’s your favorite TV show?
A: “Mad Men.”

Q: If you could travel anywhere in the world, where would you go?
A: I’d actually like to see all of Europe—maybe travel backpacking style and just spend a month hiking from country to country.

Q: Did you play any sports in high school?
A: I played golf.

Q: What was your favorite toy as a child?
A: An old, wooden box truck my grandfather gave me. I still have it!

Read moreRead less
Expert articles
  • Optimizing Air Conditioner Performance

    SANTA ROSA — Staying cool during summer can be a challenge, especially if your air conditioner isn’t working efficiently. Here are a few tips for optimizing your air conditioner’s performance during the warmer months:

    1. Change your air filter. Replacing your air filter every three months will ensure ample air flow and maintain good indoor air quality. For people who experience summertime allergies, it’s worthwhile to look into a high-grade filter model, which will provide better filtration for pollens and other airborne particles.

    2. Check your air ducts. Even if you change your air filter often, your home’s indoor air quality can still be compromised by dirty ductwork. Look inside your air ducts; if they appear dirty, use a vacuum cleaner attachment to suck up any visible dirt and dust. This will help allay summer-specific allergy and/or respiratory issues. If your air ducts haven’t been cleaned in several years, it’s a good idea to have a professional come out and do it.

    3. Maintain your outdoor unit. In order for an air conditioner to function properly, its exterior unit needs to be kept clean. Regularly check your outdoor unit and make sure there are no plants or shrubs growing too closely, as these can obstruct proper ventilation. If there are fallen leaves or other debris on, in, or around the unit, use a leaf blower or broom to clear these away.

    Read moreRead less
Expert video tip
  • Video: Optimizing Air Conditioner Performance

    Complete Video Transcription:

    SANTA ROSA — Host, Sarah Rutan: As the summer season brings warmer temperatures, you’ll want to make sure your home’s air conditioner is running at peak performance. To learn more, we’re in Santa Rosa with Matthew Tindall of Moore – Solar / Heating / Cooling, speaking on behalf of Diamond Certified Expert Contributor Jon Diamond.

    Matthew Tindall: Hello there. We are back with another air conditioning season, 2016. We’re here to help you with your air conditioning needs. Here’s a couple tips that will help you out for the summer.

    The first thing is, we want to look at our filtration. It’s really important that we keep up to date on our filters. We want to make sure that we change them out at least every three months. If you folks have some allergy issues, you really want to look into the higher-grade filters, which you can find at any hardware store.

    The other thing we want to focus on, as well, is the upkeep on the outdoor unit. We really want to make sure that there’s no shrubbery or anything around the outdoor air conditioning. We want to make sure everything is nice and clean around there so that everything can breathe properly. That’ll really help the efficiency of the air conditioning and allow the A/C to work at its peak performance.

    One other thing before we go. We want to talk about the duct work underneath the home. If you folks are having breathing issues or any allergy issues, feel free to look inside your ducting, and you can go down inside of there with a vacuum and actually clean it out with a vacuum. So, that’ll help out with your breathing issues in the summertime, because there’s a lot of dust and pollens going around in the summertime.

    Other than that, we really recommend regular preventative maintenance. It’ll really help the efficiency of the system. We can get everything cleaned out for you, and everything can run efficiently and safely for the summer.

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
Moore Home Services WEBSITE AND EXTERNAL FEED
  • Moore Home Services SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Moore Home Services
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 250 VERIFIED CUSTOMERS i
Moore Home Services : Average 9.2 out of 10 based on 250 unique customer surveys of customer satisfaction.

Rose G.

VERIFIED Moore Home Services CUSTOMER

1 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Dependable, reliable and honest

They were very honest and it was a great experience. It was above board and no secrets.

Anita T.

VERIFIED Moore Home Services CUSTOMER

2 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they did a good job.

I thought they were really professional, the women at the office who set everything up were great, and the people they sent out were good. I was all around happy with the work. I thought they did a fine job.

Julie C.

VERIFIED Moore Home Services CUSTOMER

3 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reasonably priced and they helped me get a new furnace right after my husband passed away. I was very happy with the manager who came and set it up. They were very timely.

Their service and price were very reasonable.

Dawn M.

VERIFIED Moore Home Services CUSTOMER

4 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were clean and helpful.

We had an emergency and they gave us options for our budget. They were very respectful of the fact that it was a tough time and our space.

Kelly D.

VERIFIED Moore Home Services CUSTOMER

5 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They would be stupid not to use Moore Home Services.

They are trustworthy and they are honest. They give me their word and I trust letting every single one of them in my house.

Margaret S.

VERIFIED Moore Home Services CUSTOMER

6 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came out and they did what they said they were going to do. It all worked.

They were here when they said they were going to be and they did the job.

Melinda N.

VERIFIED Moore Home Services CUSTOMER

7 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

To definitely hire them, they always make it right.

They go way above and beyond to make sure everything works the way it is supposed to.

Ronnie S.

VERIFIED Moore Home Services CUSTOMER

8 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their guys are not knuckle-draggers. They are good technicians and they installed it right the first time. They also cleaned up after themselves.

I thought they were good about explaining about what needed to be replaced and why.

Vivian W.

VERIFIED Moore Home Services CUSTOMER

9 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Do it. It is worth the cost, because they are truly excellent and every detail is covered. Everything was explained and I got everything that I wanted.

Their people were excellent, skilled and professional. They were always polite, clean, and neat. They cleaned up after themselves. I don't know how much more I can add.

Pat C.

VERIFIED Moore Home Services CUSTOMER

10 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

That I would recommend them

Their technicians come out on time and they are always very dependable.

Deborah S.

VERIFIED Moore Home Services CUSTOMER

11 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

The expertise, cost, cleanliness, knowledge, and the product were all great.

I just think the people, as they are friendly and go out of their way. They are modest and they want to make sure that I have the best product available.

Elizabeth F.

VERIFIED Moore Home Services CUSTOMER

12 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were efficient. They seemed competent, respectful, prompt, and very tidy. They were respectful of the property and of my time.

I guess it seemed like they treated me like family.

Robert P.

VERIFIED Moore Home Services CUSTOMER

13 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the people to hire.

Just about everything, as they came out, gave us a price, and were very thorough. They told us what they were going to do and they did it.

Louise M.

VERIFIED Moore Home Services CUSTOMER

14 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend Moore to people already.

They come out when they say they are going to come out and they do what they say they are going to do.

Angela S.

VERIFIED Moore Home Services CUSTOMER

15 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional.

They met my needs in a quick and professional manner.

Marge C.

VERIFIED Moore Home Services CUSTOMER

16 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good.

I liked what they did.

Lance N.

VERIFIED Moore Home Services CUSTOMER

17 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I already have.

They are on the ball and they take care of business, almost the same day. They explain how long it will take, what is going on, and the cost is written up ahead of time. They are really friendly guys and they are talkative, all that.

Dennis G.

VERIFIED Moore Home Services CUSTOMER

18 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is beautiful.

They were nice. I guess they ordered the wrong one and it wouldn't fit through the holes. They did what they could to prepare for the other one, they put booties on over their shoes, and they were perfect.

Martha M.

VERIFIED Moore Home Services CUSTOMER

19 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

When our air conditioner went out, we called and left a message. They said they would get back to us within an hour and they did. They arranged to come out right away during the hot summer. They do what they say they will do. But, since they have changed hands, they don't call as much as they used to.

I liked their diagnostics and that they give you an option.

Wayne C.

VERIFIED Moore Home Services CUSTOMER

20 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that they provide good and knowledgeable people, and they are clean.

I would give them a 15. I worked with another HVAC company who tried to upsell me and under delivered. They made excuses and I got the feeling that they didn't know what they were doing. This was one of the top HVAC companies in the county and they gave me a song and dance, but with Moore, I felt like I got more than I expected.

Read All 250 Survey Responses at Ratings View