Diamond Certified Company Report

Moore Home Services

Diamond Certified Company Report

Moore Home Services

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 275 VERIFIED CUSTOMERS i

Rose G.

VERIFIED Moore Home Services CUSTOMER

1 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

Dependable, reliable and honest

They were very honest and it was a great experience. It was above board and no secrets.

Anita T.

VERIFIED Moore Home Services CUSTOMER

2 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they did a good job.

I thought they were really professional, the women at the office who set everything up were great, and the people they sent out were good. I was all around happy with the work. I thought they did a fine job.

Julie C.

VERIFIED Moore Home Services CUSTOMER

3 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reasonably priced and they helped me get a new furnace right after my husband passed away. I was very happy with the manager who came and set it up. They were very timely.

Their service and price were very reasonable.

Read All 275 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Leland Smith, President

Moore Home Services specializes in the installation of energy-efficient replacement systems. The company services, repairs, and installs all types and brands of heaters, air conditioners, and home plumbing systems throughout Sonoma, Marin, Napa, and Sacramento Counties. Its technicians receive more than 150 hours of annual training to ensure they’re up-to-date on the latest equipment in the industry.

President Leland Smith says Moore Home Services sets itself apart by providing its clients with superior home service experiences and setting the industry standard for team performance. “We focus on building lasting relationships with our clients centered on their home comfort needs. We take pride in doing the right thing for every customer we meet.”

Moore Home Services believes in earning the trust of its customers through honest assessments and work. “If a simple repair is what’s best for a customer, it’s what’s best for us as well,” says Mr. Smith. “We’re on the same side as our clients—we all have the same objectives and goals. We work hard to build a legacy with each customer and opportunities for our community.”

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Moore Home Services

COMPANY CONTACT
Service AREA

Sonoma County
Marin County
Napa County
Sacramento County

SERVICES PERFORMED

Heating and Cooling Systems
Repair and Installation
Heat Pumps
Indoor Air Purification Systems
PACE Financing
Plumbing

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Moore Home Services

Moore Home Services’ staff poses with the company’s fleet of service vehicles.

Company Profile

Moore Home Services specializes in the installation of energy-efficient replacement systems. The company services, repairs, and installs all types and brands of heaters, air conditioners, and home plumbing systems throughout Sonoma, Marin, Napa, and Sacramento Counties. Its technicians receive more than 150 hours of annual training to ensure they’re up-to-date on the latest equipment in the industry.

President Leland Smith says Moore Home Services sets itself apart by providing its clients with superior home service experiences and setting the industry standard for team performance. “We focus on building lasting relationships with our clients centered on their home comfort needs. We take pride in doing the right thing for every customer we meet.”

Moore Home Services believes in earning the trust of its customers through honest assessments and work. “If a simple repair is what’s best for a customer, it’s what’s best for us as well,” says Mr. Smith. “We’re on the same side as our clients—we all have the same objectives and goals. We work hard to build a legacy with each customer and opportunities for our community.”

Read moreRead Less
Company Philosophy

“We treat our customers the same as we would our own families. If we do that, we can never go wrong. We approach every job with integrity and always treat our clients’ homes with respect. Our goal is to complete every job on time, on budget and to the customer’s exact specifications.”

Read moreRead Less
Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for HVAC companies that have earned the prestigious Diamond Certified award. For Moore Home Services, the key to achieving and maintaining high levels of customer satisfaction is simple: approach every job with integrity and give customers the best experience they deserve. “We’ve designed our services to be completely risk-free,” says President Leland Smith. “Our reputation is very important to us, so we always keep our promises and focus on delivering the best possible experience.”

Moore Home Services has been installing, repairing, and maintaining heating and cooling systems for residential clients in Sonoma, Napa, Marin, and Sacramento Counties since 2009. In addition to its comprehensive HVAC services, the company works hard to build a legacy with its customers and opportunities for its community.

Unlike less experienced HVAC companies that take a “one size fits all” approach to installing heating and cooling systems, Moore Home Services takes the time to determine its customers’ specific needs and educate them so they can make informed buying decisions. “The average person only purchases one furnace or air conditioner in their lifetime, but we deal with them every day, so we utilize our expertise to educate our customers about the systems that are right for their situations,” says Mr. Smith. “By giving them good information, we help ensure their HVAC systems work exactly as promised and as efficiently as possible.”

Another distinguishing attribute of Moore Home Services is its comprehensive approach to quality control, which includes testing every piece of equipment after it’s installed to make sure it functions correctly and providing ongoing training for its technicians so they can stay updated on the newest equipment and installation methods. “We want to be thought of as a great company that takes care of its customers, and having good quality control is an important part of that,” says Mr. Smith. “At the end of the day, making our customers happy is what we do, and we do it very well.”

Read moreRead Less
Industry Info

Take simple steps to make your heating or cooling system more efficient and environmentally-friendly.

Up to 33 percent of all energy costs in the United States come from indoor heating and cooling. Being comfortable inside is important for many people, but in order to save money and wasted energy, it’s also important to take steps to make your HVAC equipment more efficient. Consider the following tips:

Get equipment that’s the right size for your home. If an HVAC system is too small for your space, it’ll have to work overtime to keep the temperature even. Conversely, systems that are too big can cost a lot of money to operate. Have a professional HVAC contractor perform a complete load calculation to determine your specific needs and recommend a system that’s right for you.

Seal leaking ducts to prevent loss of hot or cold air. This may be the easiest thing you can do to improve your system’s efficiency. With simple duct sealing measures, you can save 15 to 20 percent on your energy consumption.

Maintain your system. Change air filters monthly, keep coils clean, ensure the outdoor condenser unit isn’t blocked or clogged, and have your HVAC contractor perform annual safety inspections and tune-ups.

Set your thermostat to maintain a comfortable temperature rather than allowing temperature swings. “Don’t wait until your home gets too hot or cold to turn on your system,” recommends Leland Smith, president of Moore Home Services. “It’s much more efficient and comfortable to set your thermostat early and let it maintain that temperature throughout the day.”

Reduce the load on your heating and cooling equipment. Turn off unneeded lights and shut down household appliances that drain electricity when they’re not being used. Avoid doing laundry or running the dishwasher at peak energy times when your air conditioning system is running. Use ceiling or box fans to move air around your home. Open windows at night to let in cool air and reduce the strain on your air conditioning unit.

Don’t shut off vents to little-used rooms. “Many people close vents in their homes and think they’re saving energy, but that actually makes things worse,” says Mr. Smith. “HVAC systems are designed for a certain amount of air flow, and blocking off registers creates too much pressure and makes them work harder, which leads to premature repairs and replacements.”

Read moreRead Less
Frequently Asked Questions

Q: Do I need to have my ductwork replaced?
A: Building analyst experts estimate that as many as 70 percent of all homes with central heating and air have poorly installed ductwork. Ducts that aren’t properly sealed or insulated fail to efficiently get warm or cool air where you want it, which costs you money. Before you invest in a new system, we can check your ducts and address any problems. We don’t recommend spending money on a new, super-efficient system unless you’re sure those efficiency gains won’t be lost by poor ductwork.

Q: How do I avoid costly HVAC repairs?
A: You can avoid costly repairs by having your HVAC system regularly inspected and maintained by one of our certified technicians.

Q: How do I select the right heating/cooling system?
A: First, make sure the unit is properly sized. We’ll provide a load calculation for your home. Next, consider any comfort issues in the home. Some products can reduce air stratification and uneven temperatures from room to room. If you have allergies, an indoor unit with a variable speed motor will allow you to continuously circulate the air in your home while filtering the air for about the same cost as operating a standard light bulb. Finally, know your budget parameters and the efficiency of the system being proposed. Does the system offer a payback? In other words, will the monthly savings over time offset the cost of the new unit or efficiency option being considered?

Q: How important is an air filter in my heating and cooling system?
A: Very important. The trapped air we breathe in our homes can be loaded with dust, pollen, plant spores and other pollutant particles. In many cases, it’s worse than the air outside.

Q: Should I be concerned about indoor air quality?
A: According to the Environmental Protection Agency (EPA), your exposure to air pollutants can be up to 100 times higher indoors than outdoors. Air scrubbers and active filtration can help rid your home of allergens and toxins to improve your health.

Q: When should I replace my air conditioning unit?
A: You should replace your air conditioner when your energy bills start to irritate you or when you start noticing hot and cold spots within your home. Contact us and we’ll help you make the best decision for your home.

Read moreRead Less

SELECTED PHOTOS FROM Moore Home Services

Shares
Moore Home Services WEBSITE AND EXTERNAL FEED
  • Moore Home Services SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Moore Home Services
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 275 VERIFIED CUSTOMERS i

Rose G.

VERIFIED Moore Home Services CUSTOMER

1 of 275

Quality 10
10
Loyalty Yes
CRITIQUE

Dependable, reliable and honest

They were very honest and it was a great experience. It was above board and no secrets.

Anita T.

VERIFIED Moore Home Services CUSTOMER

2 of 275

Quality 10
10
Loyalty Yes
CRITIQUE

I think they did a good job.

I thought they were really professional, the women at the office who set everything up were great, and the people they sent out were good. I was all around happy with the work. I thought they did a fine job.

Julie C.

VERIFIED Moore Home Services CUSTOMER

3 of 275

Quality 10
10
Loyalty Yes
CRITIQUE

They were reasonably priced and they helped me get a new furnace right after my husband passed away. I was very happy with the manager who came and set it up. They were very timely.

Their service and price were very reasonable.

Mike D.

VERIFIED Moore Home Services CUSTOMER

4 of 275

Quality 10
10
Loyalty Yes
CRITIQUE

They were very straightforward, informative, and it was a great value.

They were very clear in their recommendations and discussing the options.

Tim B.

VERIFIED Moore Home Services CUSTOMER

5 of 275

Quality 10
10
Loyalty Yes
CRITIQUE

Anybody who asks me, I would tell them to go for it.

He wore a mask, and he did the task for removing the asbestos. That is why they rock, as some other company could have waited for me to do it.

Glenn A.

VERIFIED Moore Home Services CUSTOMER

6 of 275

Quality 10
10
Loyalty Yes
CRITIQUE

They were there when I needed them on the spot, and they took care of things quickly. They were professional and knowledgeable.

Their expertise and their product were good.

Judy M.

VERIFIED Moore Home Services CUSTOMER

7 of 275

Quality 10
10
Loyalty Yes
CRITIQUE

If you need any help with your HVAC system, call them.

They are very competent, personable, knowledgeable and polite.

John B.

VERIFIED Moore Home Services CUSTOMER

8 of 275

Quality 10
10
Loyalty Yes
CRITIQUE

I am very happy.

They were just professional and efficient.

Richard D.

VERIFIED Moore Home Services CUSTOMER

9 of 275

Quality 10
10
Loyalty Yes
CRITIQUE

There isn't anything negative to tell. They work for me.

It was fast, efficient and everyone knew what they were doing.

Eve B.

VERIFIED Moore Home Services CUSTOMER

10 of 275

Quality 10
10
Loyalty Yes
CRITIQUE

I don't know.

They had good prices, and they were very nice people.

Neil L.

VERIFIED Moore Home Services CUSTOMER

11 of 275

Quality 10
10
Loyalty Yes
CRITIQUE

They were efficient, clean, and they got the job done.

They did the job efficiently, cleanly and quickly.

Mario T.

VERIFIED Moore Home Services CUSTOMER

12 of 275

Quality 10
10
Loyalty Yes
CRITIQUE

They were very easy to understand, and they got what I wanted done.

It was easy to set up a meeting and get someone out here.

Betty G.

VERIFIED Moore Home Services CUSTOMER

13 of 275

Quality 10
10
Loyalty Yes
CRITIQUE

They analyzed the system and told us that we had too large a system and that we needed a smaller system, which saved us money. I was impressed with that. The technicians were here on or before they said they would come, and they were courteous and informative.

Probably all of it, I can't say any one thing.

Kristi M.

VERIFIED Moore Home Services CUSTOMER

14 of 275

Quality 10
10
Loyalty Yes
CRITIQUE

They did the job as expected, and they did it well.

The employees were friendly and helpful.

Clark Q.

VERIFIED Moore Home Services CUSTOMER

15 of 275

Quality 10
10
Loyalty Yes
CRITIQUE

They were the most responsive company I have done business with in the past 5 years, and their price was reasonable.

They responded to my phone call, and they came on time. When there were some issues, they came back right away and took care of them.

Priscilla F.

VERIFIED Moore Home Services CUSTOMER

16 of 275

Quality 10
10
Loyalty Yes
CRITIQUE

They wre very professional. They returned calls, and they kept their appointments.

They were friendly, neat and professional. The workmen had the equipment they needed, and they knew what they were doing.

Rory E.

VERIFIED Moore Home Services CUSTOMER

17 of 275

Quality 10
10
Loyalty Yes
CRITIQUE

I liked the way that they were not creepy, as my wife was on her own. They were trustworthy.

They were not creepy.

Barb A.

VERIFIED Moore Home Services CUSTOMER

18 of 275

Quality 10
10
Loyalty Yes
CRITIQUE

I wouldn't hesitate to recommend them at all.

I thought the installers were personable and wiling to answer lots of questions.

Dawn M.

VERIFIED Moore Home Services CUSTOMER

19 of 275

Quality 10
10
Loyalty Yes
CRITIQUE

They were clean and helpful.

We had an emergency and they gave us options for our budget. They were very respectful of the fact that it was a tough time and our space.

Kelly D.

VERIFIED Moore Home Services CUSTOMER

20 of 275

Quality 10
10
Loyalty Yes
CRITIQUE

They would be stupid not to use Moore Home Services.

They are trustworthy and they are honest. They give me their word and I trust letting every single one of them in my house.

Read All 275 Survey Responses at Ratings View

Contact Info