Diamond Certified Company Report

Moore Home Services

Diamond Certified Company Report

Moore Home Services

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 250 VERIFIED CUSTOMERS i

Rose G.

VERIFIED Moore Home Services CUSTOMER

1 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Dependable, reliable and honest

They were very honest and it was a great experience. It was above board and no secrets.

Anita T.

VERIFIED Moore Home Services CUSTOMER

2 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they did a good job.

I thought they were really professional, the women at the office who set everything up were great, and the people they sent out were good. I was all around happy with the work. I thought they did a fine job.

Julie C.

VERIFIED Moore Home Services CUSTOMER

3 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reasonably priced and they helped me get a new furnace right after my husband passed away. I was very happy with the manager who came and set it up. They were very timely.

Their service and price were very reasonable.

Read All 250 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Leland Smith, President

Moore Home Services specializes in the installation of energy-efficient replacement systems. The company services, repairs, and installs all types and brands of heaters, air conditioners, and home plumbing systems throughout Sonoma, Marin, Napa, and Sacramento Counties. Its technicians receive more than 150 hours of annual training to ensure they’re up-to-date on the latest equipment in the industry.

President Leland Smith says Moore Home Services sets itself apart by providing its clients with superior home service experiences and setting the industry standard for team performance. “We focus on building lasting relationships with our clients centered on their home comfort needs. We take pride in doing the right thing for every customer we meet.”

Moore Home Services believes in earning the trust of its customers through honest assessments and work. “If a simple repair is what’s best for a customer, it’s what’s best for us as well,” says Mr. Smith. “We’re on the same side as our clients—we all have the same objectives and goals. We work hard to build a legacy with each customer and opportunities for our community.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Moore Home Services

COMPANY CONTACT
Service AREA

Sonoma County
Marin County
Napa County
Sacramento County

SERVICES PERFORMED

Heating and Cooling Systems
Repair and Installation
Heat Pumps
Indoor Air Purification Systems
PACE Financing
Plumbing

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Moore Home Services

Moore Home Services’ staff poses with the company’s fleet of service vehicles.

Company Profile

Moore Home Services specializes in the installation of energy-efficient replacement systems. The company services, repairs, and installs all types and brands of heaters, air conditioners, and home plumbing systems throughout Sonoma, Marin, Napa, and Sacramento Counties. Its technicians receive more than 150 hours of annual training to ensure they’re up-to-date on the latest equipment in the industry.

President Leland Smith says Moore Home Services sets itself apart by providing its clients with superior home service experiences and setting the industry standard for team performance. “We focus on building lasting relationships with our clients centered on their home comfort needs. We take pride in doing the right thing for every customer we meet.”

Moore Home Services believes in earning the trust of its customers through honest assessments and work. “If a simple repair is what’s best for a customer, it’s what’s best for us as well,” says Mr. Smith. “We’re on the same side as our clients—we all have the same objectives and goals. We work hard to build a legacy with each customer and opportunities for our community.”

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Company Philosophy

“We treat our customers the same as we would our own families. If we do that, we can never go wrong. We approach every job with integrity and always treat our clients’ homes with respect. Our goal is to complete every job on time, on budget and to the customer’s exact specifications.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for HVAC companies that have earned the prestigious Diamond Certified award. For Moore Home Services, the key to achieving and maintaining high levels of customer satisfaction is simple: approach every job with integrity and give customers the best experience they deserve. “We’ve designed our services to be completely risk-free,” says President Leland Smith. “Our reputation is very important to us, so we always keep our promises and focus on delivering the best possible experience.”

Moore Home Services has been installing, repairing, and maintaining heating and cooling systems for residential clients in Sonoma, Napa, Marin, and Sacramento Counties since 2009. In addition to its comprehensive HVAC services, the company works hard to build a legacy with its customers and opportunities for its community.

Unlike less experienced HVAC companies that take a “one size fits all” approach to installing heating and cooling systems, Moore Home Services takes the time to determine its customers’ specific needs and educate them so they can make informed buying decisions. “The average person only purchases one furnace or air conditioner in their lifetime, but we deal with them every day, so we utilize our expertise to educate our customers about the systems that are right for their situations,” says Mr. Smith. “By giving them good information, we help ensure their HVAC systems work exactly as promised and as efficiently as possible.”

Another distinguishing attribute of Moore Home Services is its comprehensive approach to quality control, which includes testing every piece of equipment after it’s installed to make sure it functions correctly and providing ongoing training for its technicians so they can stay updated on the newest equipment and installation methods. “We want to be thought of as a great company that takes care of its customers, and having good quality control is an important part of that,” says Mr. Smith. “At the end of the day, making our customers happy is what we do, and we do it very well.”

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Industry Info

Take simple steps to make your heating or cooling system more efficient and environmentally-friendly.

Up to 33 percent of all energy costs in the United States come from indoor heating and cooling. Being comfortable inside is important for many people, but in order to save money and wasted energy, it’s also important to take steps to make your HVAC equipment more efficient. Consider the following tips:

Get equipment that’s the right size for your home. If an HVAC system is too small for your space, it’ll have to work overtime to keep the temperature even. Conversely, systems that are too big can cost a lot of money to operate. Have a professional HVAC contractor perform a complete load calculation to determine your specific needs and recommend a system that’s right for you.

Seal leaking ducts to prevent loss of hot or cold air. This may be the easiest thing you can do to improve your system’s efficiency. With simple duct sealing measures, you can save 15 to 20 percent on your energy consumption.

Maintain your system. Change air filters monthly, keep coils clean, ensure the outdoor condenser unit isn’t blocked or clogged, and have your HVAC contractor perform annual safety inspections and tune-ups.

Set your thermostat to maintain a comfortable temperature rather than allowing temperature swings. “Don’t wait until your home gets too hot or cold to turn on your system,” recommends Leland Smith, president of Moore Home Services. “It’s much more efficient and comfortable to set your thermostat early and let it maintain that temperature throughout the day.”

Reduce the load on your heating and cooling equipment. Turn off unneeded lights and shut down household appliances that drain electricity when they’re not being used. Avoid doing laundry or running the dishwasher at peak energy times when your air conditioning system is running. Use ceiling or box fans to move air around your home. Open windows at night to let in cool air and reduce the strain on your air conditioning unit.

Don’t shut off vents to little-used rooms. “Many people close vents in their homes and think they’re saving energy, but that actually makes things worse,” says Mr. Smith. “HVAC systems are designed for a certain amount of air flow, and blocking off registers creates too much pressure and makes them work harder, which leads to premature repairs and replacements.”

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Frequently Asked Questions

Q: Do I need to have my ductwork replaced?
A: Building analyst experts estimate that as many as 70 percent of all homes with central heating and air have poorly installed ductwork. Ducts that aren’t properly sealed or insulated fail to efficiently get warm or cool air where you want it, which costs you money. Before you invest in a new system, we can check your ducts and address any problems. We don’t recommend spending money on a new, super-efficient system unless you’re sure those efficiency gains won’t be lost by poor ductwork.

Q: How do I avoid costly HVAC repairs?
A: You can avoid costly repairs by having your HVAC system regularly inspected and maintained by one of our certified technicians.

Q: How do I select the right heating/cooling system?
A: First, make sure the unit is properly sized. We’ll provide a load calculation for your home. Next, consider any comfort issues in the home. Some products can reduce air stratification and uneven temperatures from room to room. If you have allergies, an indoor unit with a variable speed motor will allow you to continuously circulate the air in your home while filtering the air for about the same cost as operating a standard light bulb. Finally, know your budget parameters and the efficiency of the system being proposed. Does the system offer a payback? In other words, will the monthly savings over time offset the cost of the new unit or efficiency option being considered?

Q: How important is an air filter in my heating and cooling system?
A: Very important. The trapped air we breathe in our homes can be loaded with dust, pollen, plant spores and other pollutant particles. In many cases, it’s worse than the air outside.

Q: Should I be concerned about indoor air quality?
A: According to the Environmental Protection Agency (EPA), your exposure to air pollutants can be up to 100 times higher indoors than outdoors. Air scrubbers and active filtration can help rid your home of allergens and toxins to improve your health.

Q: When should I replace my air conditioning unit?
A: You should replace your air conditioner when your energy bills start to irritate you or when you start noticing hot and cold spots within your home. Contact us and we’ll help you make the best decision for your home.

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Diamond Certified RATINGS ON Moore Home Services
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 250 VERIFIED CUSTOMERS i
Moore Home Services : Average 9.2 out of 10 based on 250 unique customer surveys of customer satisfaction.

Rose G.

VERIFIED Moore Home Services CUSTOMER

1 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Dependable, reliable and honest

They were very honest and it was a great experience. It was above board and no secrets.

Anita T.

VERIFIED Moore Home Services CUSTOMER

2 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they did a good job.

I thought they were really professional, the women at the office who set everything up were great, and the people they sent out were good. I was all around happy with the work. I thought they did a fine job.

Julie C.

VERIFIED Moore Home Services CUSTOMER

3 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reasonably priced and they helped me get a new furnace right after my husband passed away. I was very happy with the manager who came and set it up. They were very timely.

Their service and price were very reasonable.

Dawn M.

VERIFIED Moore Home Services CUSTOMER

4 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were clean and helpful.

We had an emergency and they gave us options for our budget. They were very respectful of the fact that it was a tough time and our space.

Kelly D.

VERIFIED Moore Home Services CUSTOMER

5 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They would be stupid not to use Moore Home Services.

They are trustworthy and they are honest. They give me their word and I trust letting every single one of them in my house.

Margaret S.

VERIFIED Moore Home Services CUSTOMER

6 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came out and they did what they said they were going to do. It all worked.

They were here when they said they were going to be and they did the job.

Melinda N.

VERIFIED Moore Home Services CUSTOMER

7 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

To definitely hire them, they always make it right.

They go way above and beyond to make sure everything works the way it is supposed to.

Ronnie S.

VERIFIED Moore Home Services CUSTOMER

8 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their guys are not knuckle-draggers. They are good technicians and they installed it right the first time. They also cleaned up after themselves.

I thought they were good about explaining about what needed to be replaced and why.

Vivian W.

VERIFIED Moore Home Services CUSTOMER

9 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Do it. It is worth the cost, because they are truly excellent and every detail is covered. Everything was explained and I got everything that I wanted.

Their people were excellent, skilled and professional. They were always polite, clean, and neat. They cleaned up after themselves. I don't know how much more I can add.

Pat C.

VERIFIED Moore Home Services CUSTOMER

10 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

That I would recommend them

Their technicians come out on time and they are always very dependable.

Deborah S.

VERIFIED Moore Home Services CUSTOMER

11 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

The expertise, cost, cleanliness, knowledge, and the product were all great.

I just think the people, as they are friendly and go out of their way. They are modest and they want to make sure that I have the best product available.

Elizabeth F.

VERIFIED Moore Home Services CUSTOMER

12 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were efficient. They seemed competent, respectful, prompt, and very tidy. They were respectful of the property and of my time.

I guess it seemed like they treated me like family.

Robert P.

VERIFIED Moore Home Services CUSTOMER

13 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the people to hire.

Just about everything, as they came out, gave us a price, and were very thorough. They told us what they were going to do and they did it.

Louise M.

VERIFIED Moore Home Services CUSTOMER

14 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend Moore to people already.

They come out when they say they are going to come out and they do what they say they are going to do.

Angela S.

VERIFIED Moore Home Services CUSTOMER

15 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional.

They met my needs in a quick and professional manner.

Marge C.

VERIFIED Moore Home Services CUSTOMER

16 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good.

I liked what they did.

Lance N.

VERIFIED Moore Home Services CUSTOMER

17 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I already have.

They are on the ball and they take care of business, almost the same day. They explain how long it will take, what is going on, and the cost is written up ahead of time. They are really friendly guys and they are talkative, all that.

Dennis G.

VERIFIED Moore Home Services CUSTOMER

18 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is beautiful.

They were nice. I guess they ordered the wrong one and it wouldn't fit through the holes. They did what they could to prepare for the other one, they put booties on over their shoes, and they were perfect.

Martha M.

VERIFIED Moore Home Services CUSTOMER

19 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

When our air conditioner went out, we called and left a message. They said they would get back to us within an hour and they did. They arranged to come out right away during the hot summer. They do what they say they will do. But, since they have changed hands, they don't call as much as they used to.

I liked their diagnostics and that they give you an option.

Wayne C.

VERIFIED Moore Home Services CUSTOMER

20 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that they provide good and knowledgeable people, and they are clean.

I would give them a 15. I worked with another HVAC company who tried to upsell me and under delivered. They made excuses and I got the feeling that they didn't know what they were doing. This was one of the top HVAC companies in the county and they gave me a song and dance, but with Moore, I felt like I got more than I expected.

Read All 250 Survey Responses at Ratings View