Diamond Certified Company Report

Valley Comfort Heating and Air

Diamond Certified Company Report

Valley Comfort Heating and Air

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 249 VERIFIED CUSTOMERS i

L.I.

VERIFIED Valley Comfort Heating and Air CUSTOMER

1 of 249

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional, and they did great work.

They met the time constraints that they said they would do.

Susan S.

VERIFIED Valley Comfort Heating and Air CUSTOMER

2 of 249

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional. I like the fact that they put the booties on when they come in the house. They're very considerate. They know their job, and I've recommended them.

I like Bryan, and I like the fact that they return our phone calls.

Brian J.

VERIFIED Valley Comfort Heating and Air CUSTOMER

3 of 249

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were quick and efficient.

I like that they're very personable and very honest. They were great.

Read All 249 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Valley Comfort Heating and Air provides and installs HVAC systems, repairs heaters and air conditioners, and cleans and designs ductwork for residential and commercial clients throughout Sonoma County. The family-owned and operated company is a factory-authorized dealer for industry leader Bryant, but it’s qualified to work on all types of HVAC equipment.

Owner Bryan Simning is a Napa Valley native who now lives in Santa Rosa with his children. Mr. Simning established Valley Comfort Heating and Air to take a more personalized approach to interacting with customers and helping them with their indoor comfort needs. “Our clients know they can call us for high-quality HVAC repairs, but they also call for advice because they know we enjoy helping people and will give them an honest answer,” he says.

As an authorized Bryant dealer, Valley Comfort Heating and Air is able to offer warranties and guarantees that exceed industry standards. “We offer a year-long ‘test drive’ for all Bryant products,” explains Mr. Simning. “If a customer is unhappy with their installation for any reason, we’ll refund their full investment and remove the equipment at no charge. We want every customer to be absolutely happy with their new system.”

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Valley Comfort Heating and Air

COMPANY CONTACT
Service AREA

Sonoma County

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SERVICES PERFORMED

Residential & Commercial
Sales, Installation & Repairs
Heaters & Air Conditioning
Air Pumps
Ductwork Cleaning & Design
Control Systems
Free Estimates

BRANDS Supported
  • Bryant

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Valley Comfort Heating and Air

A Valley Comfort Heating and Air technician works on a customer’s air conditioning unit.

Company Profile

Valley Comfort Heating and Air provides and installs HVAC systems, repairs heaters and air conditioners, and cleans and designs ductwork for residential and commercial clients throughout Sonoma County. The family-owned and operated company is a factory-authorized dealer for industry leader Bryant, but it’s qualified to work on all types of HVAC equipment.

Owner Bryan Simning is a Napa Valley native who now lives in Santa Rosa with his children. Mr. Simning established Valley Comfort Heating and Air to take a more personalized approach to interacting with customers and helping them with their indoor comfort needs. “Our clients know they can call us for high-quality HVAC repairs, but they also call for advice because they know we enjoy helping people and will give them an honest answer,” he says.

As an authorized Bryant dealer, Valley Comfort Heating and Air is able to offer warranties and guarantees that exceed industry standards. “We offer a year-long ‘test drive’ for all Bryant products,” explains Mr. Simning. “If a customer is unhappy with their installation for any reason, we’ll refund their full investment and remove the equipment at no charge. We want every customer to be absolutely happy with their new system.”

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Company Philosophy

“We're committed to upholding the highest level of service and installation in the HVAC industry. We want our customers to be fully aware of every option before they make a decision, so we give them all the information they need and answer their questions honestly.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for heating and air conditioning companies that have earned the prestigious Diamond Certified award. For Valley Comfort Heating and Air, the key to achieving and maintaining high levels of customer satisfaction is its ability to provide one of the most powerful incentives in the HVAC industry: a year-long “test drive” of its systems that allows customers to sell their equipment back to the company if they aren’t 100 percent satisfied. “It’s pretty simple–if a customer isn’t happy with their system after one year, we’ll come fix it or give them their money back,” explains owner Bryan Simning. “The timeframe is especially helpful because it allows for testing in both summer and winter weather.”

Valley Comfort Heating and Air has been providing and installing HVAC systems, repairing heaters and air conditioners, and cleaning and designing duct work for residential and commercial clients throughout Sonoma County since 2008. The family-owned and operated company is a factory-authorized dealer for industry leader Bryant, but it’s qualified to work on all types of HVAC equipment.

Unlike larger HVAC companies that emphasize the importance of maximizing workload volume but sacrifice personalized service in the process, Valley Comfort Heating and Air utilizes its family-owned and operated status to take a hands-on approach to every project. “Bryan is always on the jobsite, so our customers are really able to get to know him and vice versa,” says co-owner Jennifer Simning. “It’s an old-fashioned approach that’s all about building customer relationships, and it has been an important part of our success.”

Another distinguishing feature of Valley Comfort Heating and Air is its highly skilled and experienced technicians, all of whom are North American Technician Excellence (NATE)-certified and undergo continuous training provided by Bryant. “Maintaining customer satisfaction requires a lot of expertise on the part of our technicians, so we spend a lot of time keeping up with the latest advancements in the industry,” says Mr. Simning. “Everyone here takes part–in fact, I’m going to an all-day training session soon myself.”

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Industry Info

When buying a heating system for your home, make sure you get the right size. According to Bryan Simning, owner of Valley Comfort Heating and Air in Santa Rosa, one of the biggest mistakes homeowners make when purchasing heating systems is oversizing them. “Most people think bigger is better, but that’s simply not true when it comes to heating systems,” he says. “If the system is too large for your home, it’s really no better than a bare furnace, even if it’s an energy-efficient model.”
The best way to ensure your heating system is the right size for your home is to have a professional HVAC technician provide a detailed estimate. Mr. Simning says it’s important to watch your technician as he’s giving the estimate and make sure he takes the time to do it right. “It takes about two hours to properly size a heating system, from doing the load calculations to studying the duct system to figuring out how to properly heat and cool specific rooms. If the technician tells you right away that he can replace your old system with something of a similar size, you should look for another company.”
Mr. Simning says it’s also important to inform your HVAC technician about various aspects of your lifestyle before deciding on a heating system. Does anyone in your home have respiratory problems like asthma or allergies? Do you have specific daily habits that necessitate the system being turned on or off at certain times? Are there any hot or cold spots in your house? These factors can have a big impact on the type and configuration of the heating system you choose.
When it comes to estimating energy savings, make sure you have a year’s worth of PG&E bills (covering both winter and summer) to show your HVAC technician. If your utility bill is relatively low (about $50 per month), a high-efficiency system won’t save you much money or greatly reduce your carbon footprint, so you’re probably better off with a less expensive and less efficient system. If you’re worried about the carbon footprint of a less efficient HVAC system, consider taking the money you save and applying it to reducing your energy usage somewhere else.

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Frequently Asked Questions

Q: Why do you primarily install Bryant HVAC systems?

A: Bryant is one of the top five heating and air conditioning manufacturers in the United States, and they produce very reliable and durable products. Focusing on Bryant makes us experts on those particular systems and allows us to carry a full range of their parts in our trucks, which means there are no delays or extra service calls.

Q: Do I really need to have my air ducts cleaned?

A: Yes. Duct cleaning is essential for maintaining the air quality in your home or business. In general, we recommend having your ducts cleaned every time you have your HVAC system serviced. If you have asthma or allergies, you should have your ducts cleaned more often.

Q: Are your technicians professional and reliable?

A: Absolutely. Each of our technicians is factory-trained and North American Technician Excellence (NATE)-certified, so you can be certain they’ll provide the necessary expertise to ensure your comfort.

Q: Do you charge for diagnostic work?

A: Yes, but if the problem turns out to be simple to diagnose and fix, we’ll just charge you for the parts and labor that are required for the repair.

Q: Do you provide free estimates?

A: We provide free estimates for HVAC system replacements.

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SELECTED PHOTOS FROM Valley Comfort Heating and Air

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Diamond Certified RATINGS ON Valley Comfort Heating and Air
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 249 VERIFIED CUSTOMERS i
Valley Comfort Heating and Air : Average 9.0 out of 10 based on 249 unique customer surveys of customer satisfaction.

L.I.

VERIFIED Valley Comfort Heating and Air CUSTOMER

1 of 249

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional, and they did great work.

They met the time constraints that they said they would do.

Susan S.

VERIFIED Valley Comfort Heating and Air CUSTOMER

2 of 249

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional. I like the fact that they put the booties on when they come in the house. They're very considerate. They know their job, and I've recommended them.

I like Bryan, and I like the fact that they return our phone calls.

Brian J.

VERIFIED Valley Comfort Heating and Air CUSTOMER

3 of 249

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were quick and efficient.

I like that they're very personable and very honest. They were great.

Ruth A.

VERIFIED Valley Comfort Heating and Air CUSTOMER

4 of 249

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were honest, straightforward, and I felt comfortable. Their work was very good.

I liked the fact that they were upfront about what needed to be done. They were helpful walking me through what I needed to know. I liked the way they conducted business.

Fred B.

VERIFIED Valley Comfort Heating and Air CUSTOMER

5 of 249

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was an informative visit, and all of my questions were answered.

They are courteous and professional.

Gail C.

VERIFIED Valley Comfort Heating and Air CUSTOMER

6 of 249

Quality 10
10 10
Loyalty Yes
CRITIQUE

I love the new heater. They did a great job on the air conditioning. The heater is quiet.

They showed up on time, they did what they were going to do, and they were neat and tidy.

Dan C.

VERIFIED Valley Comfort Heating and Air CUSTOMER

7 of 249

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very efficient, and they get the job done.

They were on time and very prompt.

Donna C.

VERIFIED Valley Comfort Heating and Air CUSTOMER

8 of 249

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professionals and answered all of my questions.

They did our service and were very efficient. They made sure all of the issues were addressed.

Mia G.

VERIFIED Valley Comfort Heating and Air CUSTOMER

9 of 249

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very professional and accommodating.

When I made an appointment, they came on time.

Mike G.

VERIFIED Valley Comfort Heating and Air CUSTOMER

10 of 249

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a fantastic job. They should call and get a quote from them.

They were on time, reliable, courteous, and everything was spelled out in the beginning and was taken care of. They are competitive with cost.

Jayme G.

VERIFIED Valley Comfort Heating and Air CUSTOMER

11 of 249

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, responsiveness, and do great work.

I'd say their responsiveness

Ed H.

VERIFIED Valley Comfort Heating and Air CUSTOMER

12 of 249

Quality 10
10 10
Loyalty Yes
CRITIQUE

Hopefully, it doesn't break down. He does a great job.

Nothing really, they did a good job.

Annette H.

VERIFIED Valley Comfort Heating and Air CUSTOMER

13 of 249

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were courteous, prompt, and did good work.

The quality of their work

Amanda H.

VERIFIED Valley Comfort Heating and Air CUSTOMER

14 of 249

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're conscientious, do a good job, and they are knowledgeable.

I could tell they wanted to solve the problem accurately.

Brian J.

VERIFIED Valley Comfort Heating and Air CUSTOMER

15 of 249

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very tentative, I thought they were good. I got a good furnace, and I am pleased with it.

I thought they were professional.

Kim K.

VERIFIED Valley Comfort Heating and Air CUSTOMER

16 of 249

Quality 10
10 10
Loyalty Yes
CRITIQUE

I just thought they took their time. They pointed things out, just friendly. I felt comfortable with them.

Knowledgeable and friendly

Bruce P.

VERIFIED Valley Comfort Heating and Air CUSTOMER

17 of 249

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very reliable, professional, and nice people.

They're quick to get the parts needed for the air conditioner, if it wasn't in stock. The problem was identified, and the next day it was wrapped up and done.

Marilyn R.

VERIFIED Valley Comfort Heating and Air CUSTOMER

18 of 249

Quality 10
10 10
Loyalty Yes
CRITIQUE

Satisfied with the service, they seemed to be honest. Ours was a complicated job, and we are satisfied with the results.

They solved the problem.

Bob S.

VERIFIED Valley Comfort Heating and Air CUSTOMER

19 of 249

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them all the time, as I only use them. I had some poor experience with others. They were fast, friendly, knowledgeable, and helped program my thermostat. They go the extra mile. I couldn't be happier.

Great service

Roy S.

VERIFIED Valley Comfort Heating and Air CUSTOMER

20 of 249

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their workmanship was good.

They did what they were supposed to do.

Read All 249 Survey Responses at Ratings View