Diamond Certified Company Report

Valley Comfort Heating and Air

Diamond Certified Company Report

Valley Comfort Heating and Air

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 224 VERIFIED CUSTOMERS i

L.I.

VERIFIED Valley Comfort Heating and Air CUSTOMER

1 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional, and they did great work.

They met the time constraints that they said they would do.

Susan S.

VERIFIED Valley Comfort Heating and Air CUSTOMER

2 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional. I like the fact that they put the booties on when they come in the house. They're very considerate. They know their job, and I've recommended them.

I like Bryan, and I like the fact that they return our phone calls.

Brian J.

VERIFIED Valley Comfort Heating and Air CUSTOMER

3 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were quick and efficient.

I like that they're very personable and very honest. They were great.

Read All 224 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Valley Comfort Heating and Air provides and installs HVAC systems, repairs heaters and air conditioners, and cleans and designs ductwork for residential and commercial clients throughout Sonoma County. The family-owned and operated company is a factory-authorized dealer for industry leader Bryant, but it’s qualified to work on all types of HVAC equipment.

Owner Bryan Simning is a Napa Valley native who now lives in Santa Rosa with his children. Mr. Simning established Valley Comfort Heating and Air to take a more personalized approach to interacting with customers and helping them with their indoor comfort needs. “Our clients know they can call us for high-quality HVAC repairs, but they also call for advice because they know we enjoy helping people and will give them an honest answer,” he says.

As an authorized Bryant dealer, Valley Comfort Heating and Air is able to offer warranties and guarantees that exceed industry standards. “We offer a year-long ‘test drive’ for all Bryant products,” explains Mr. Simning. “If a customer is unhappy with their installation for any reason, we’ll refund their full investment and remove the equipment at no charge. We want every customer to be absolutely happy with their new system.”

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Valley Comfort Heating and Air

COMPANY CONTACT
Service AREA

Sonoma County
Rohnert Park
Cotati
Cloverdale
Healdsburg
Windsor
Santa Rosa
Petaluma
Guerneville
Sebastopol

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SERVICES PERFORMED

Residential & Commercial
Sales, Installation & Repairs
Heaters & Air Conditioning
Air Pumps
Ductwork Cleaning & Design
Control Systems
Free Estimates

BRANDS Supported
  • Bryant

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Valley Comfort Heating and Air

Company Profile

Valley Comfort Heating and Air provides and installs HVAC systems, repairs heaters and air conditioners, and cleans and designs ductwork for residential and commercial clients throughout Sonoma County. The family-owned and operated company is a factory-authorized dealer for industry leader Bryant, but it’s qualified to work on all types of HVAC equipment.

Owner Bryan Simning is a Napa Valley native who now lives in Santa Rosa with his children. Mr. Simning established Valley Comfort Heating and Air to take a more personalized approach to interacting with customers and helping them with their indoor comfort needs. “Our clients know they can call us for high-quality HVAC repairs, but they also call for advice because they know we enjoy helping people and will give them an honest answer,” he says.

As an authorized Bryant dealer, Valley Comfort Heating and Air is able to offer warranties and guarantees that exceed industry standards. “We offer a year-long ‘test drive’ for all Bryant products,” explains Mr. Simning. “If a customer is unhappy with their installation for any reason, we’ll refund their full investment and remove the equipment at no charge. We want every customer to be absolutely happy with their new system.”

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Company Philosophy

"We're committed to upholding the highest level of service and installation in the HVAC industry. We want our customers to be fully aware of every option before they make a decision, so we give them all the information they need and answer their questions honestly."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for heating and air conditioning companies that have earned the prestigious Diamond Certified award. For Valley Comfort Heating and Air, the key to achieving and maintaining high levels of customer satisfaction is its ability to provide one of the most powerful incentives in the HVAC industry: a year-long “test drive” of its systems that allows customers to sell their equipment back to the company if they aren’t 100 percent satisfied. “It’s pretty simple–if a customer isn’t happy with their system after one year, we’ll come fix it or give them their money back,” explains owner Bryan Simning. “The timeframe is especially helpful because it allows for testing in both summer and winter weather.”

Valley Comfort Heating and Air has been providing and installing HVAC systems, repairing heaters and air conditioners, and cleaning and designing duct work for residential and commercial clients throughout Sonoma County since 2008. The family-owned and operated company is a factory-authorized dealer for industry leader Bryant, but it’s qualified to work on all types of HVAC equipment.

Unlike larger HVAC companies that emphasize the importance of maximizing workload volume but sacrifice personalized service in the process, Valley Comfort Heating and Air utilizes its family-owned and operated status to take a hands-on approach to every project. “Bryan is always on the jobsite, so our customers are really able to get to know him and vice versa,” says co-owner Jennifer Simning. “It’s an old-fashioned approach that’s all about building customer relationships, and it has been an important part of our success.”

Another distinguishing feature of Valley Comfort Heating and Air is its highly skilled and experienced technicians, all of whom are North American Technician Excellence (NATE)-certified and undergo continuous training provided by Bryant. “Maintaining customer satisfaction requires a lot of expertise on the part of our technicians, so we spend a lot of time keeping up with the latest advancements in the industry,” says Mr. Simning. “Everyone here takes part–in fact, I’m going to an all-day training session soon myself.”

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Industry Info

When buying a heating system for your home, make sure you get the right size. According to Bryan Simning, owner of Valley Comfort Heating and Air in Santa Rosa, one of the biggest mistakes homeowners make when purchasing heating systems is oversizing them. “Most people think bigger is better, but that’s simply not true when it comes to heating systems,” he says. “If the system is too large for your home, it’s really no better than a bare furnace, even if it’s an energy-efficient model.”
The best way to ensure your heating system is the right size for your home is to have a professional HVAC technician provide a detailed estimate. Mr. Simning says it’s important to watch your technician as he’s giving the estimate and make sure he takes the time to do it right. “It takes about two hours to properly size a heating system, from doing the load calculations to studying the duct system to figuring out how to properly heat and cool specific rooms. If the technician tells you right away that he can replace your old system with something of a similar size, you should look for another company.”
Mr. Simning says it’s also important to inform your HVAC technician about various aspects of your lifestyle before deciding on a heating system. Does anyone in your home have respiratory problems like asthma or allergies? Do you have specific daily habits that necessitate the system being turned on or off at certain times? Are there any hot or cold spots in your house? These factors can have a big impact on the type and configuration of the heating system you choose.
When it comes to estimating energy savings, make sure you have a year’s worth of PG&E bills (covering both winter and summer) to show your HVAC technician. If your utility bill is relatively low (about $50 per month), a high-efficiency system won’t save you much money or greatly reduce your carbon footprint, so you’re probably better off with a less expensive and less efficient system. If you’re worried about the carbon footprint of a less efficient HVAC system, consider taking the money you save and applying it to reducing your energy usage somewhere else.

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Frequently Asked Questions

Q: Why do you primarily install Bryant HVAC systems?

A: Bryant is one of the top five heating and air conditioning manufacturers in the United States, and they produce very reliable and durable products. Focusing on Bryant makes us experts on those particular systems and allows us to carry a full range of their parts in our trucks, which means there are no delays or extra service calls.

Q: Do I really need to have my air ducts cleaned?

A: Yes. Duct cleaning is essential for maintaining the air quality in your home or business. In general, we recommend having your ducts cleaned every time you have your HVAC system serviced. If you have asthma or allergies, you should have your ducts cleaned more often.

Q: Are your technicians professional and reliable?

A: Absolutely. Each of our technicians is factory-trained and North American Technician Excellence (NATE)-certified, so you can be certain they’ll provide the necessary expertise to ensure your comfort.

Q: Do you charge for diagnostic work?

A: Yes, but if the problem turns out to be simple to diagnose and fix, we’ll just charge you for the parts and labor that are required for the repair.

Q: Do you provide free estimates?

A: We provide free estimates for HVAC system replacements.

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Diamond Certified RATINGS ON Valley Comfort Heating and Air
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 224 VERIFIED CUSTOMERS i
Valley Comfort Heating and Air : Average 9.0 out of 10 based on 224 unique customer surveys of customer satisfaction.

L.I.

VERIFIED Valley Comfort Heating and Air CUSTOMER

1 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional, and they did great work.

They met the time constraints that they said they would do.

Susan S.

VERIFIED Valley Comfort Heating and Air CUSTOMER

2 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional. I like the fact that they put the booties on when they come in the house. They're very considerate. They know their job, and I've recommended them.

I like Bryan, and I like the fact that they return our phone calls.

Brian J.

VERIFIED Valley Comfort Heating and Air CUSTOMER

3 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were quick and efficient.

I like that they're very personable and very honest. They were great.

Doyle B.

VERIFIED Valley Comfort Heating and Air CUSTOMER

4 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great, and I would definitely recommend them. I cannot say enough about this company.

We hadn't had a heater in 30 years, and we were looking online for a new heater. The bids were absolutely outrageous. At around 4:00 PM in the afternoon, Valley Comfort pulls in the driveway and the gentleman asks if we have been looking for a heater. He came in and said he could do the job. He gave us a bid for 1/2 - 3/4 less. He was at the house two days later, and in two hours, we had a new heater.

John P.

VERIFIED Valley Comfort Heating and Air CUSTOMER

5 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable, and their pricing was very good. They also have a good product.

They have a good product.

Pat S.

VERIFIED Valley Comfort Heating and Air CUSTOMER

6 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very much on time, and they did exactly what I asked them to do. They cleaned up, which was important.

The fact that they tell you what they are going to be doing before they do it

Elizabeth K.

VERIFIED Valley Comfort Heating and Air CUSTOMER

7 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very friendly, low-key, and easy to work with.

Very responsive

Margaret P.

VERIFIED Valley Comfort Heating and Air CUSTOMER

8 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that it was very personalized service. I always felt like I was listened to, whether it was by the technician or the money people. It was a very high quality product.

I liked the way they did business.

Carol C.

VERIFIED Valley Comfort Heating and Air CUSTOMER

9 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the single best company to use in the Napa area. They deliver service, and they are responsive. They have done multiple projects for us and every single one has been stellar.

They came into a challenging project and found a very clever solution. They met timelines, and they stayed within budget.

Kevin C.

VERIFIED Valley Comfort Heating and Air CUSTOMER

10 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend that they use them.

They understood the problem, and they gave a very reasonable quote.

Joe G.

VERIFIED Valley Comfort Heating and Air CUSTOMER

11 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am not sure.

They did what they said they would do.

Dorris W.

VERIFIED Valley Comfort Heating and Air CUSTOMER

12 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great.

The guy who comes over all the time is kind. I trust him, and he is great.

Tim F.

VERIFIED Valley Comfort Heating and Air CUSTOMER

13 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would suggest using them. I am very happy with them, and they do a fine job.

They were here on time, and they completed the job on time. It was done.

Carol B.

VERIFIED Valley Comfort Heating and Air CUSTOMER

14 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are always prompt, really courteous, and always efficient.

They know what they are doing.

Carol L.

VERIFIED Valley Comfort Heating and Air CUSTOMER

15 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They were efficient, and they did their job.

They were efficient, they came on time, and they completed the work.

Jayden S.

VERIFIED Valley Comfort Heating and Air CUSTOMER

16 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are just reliable.

I can depend on them. If I have a problem, they come out and give me an honest opinion about what is going on.

Addison J.

VERIFIED Valley Comfort Heating and Air CUSTOMER

17 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are efficient, reliable, and economic.

Their customer service, I liked their reliability, and the quality of their workmanship.

Chris B.

VERIFIED Valley Comfort Heating and Air CUSTOMER

18 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

Give them a shot.

They made an appointment, they showed up when they were supposed to, and they gave me a decent price.

Chris L.

VERIFIED Valley Comfort Heating and Air CUSTOMER

19 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would just recommend them.

They showed up, and they fixed the problem.

Debbie D.

VERIFIED Valley Comfort Heating and Air CUSTOMER

20 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very reliable, they showed up on time, and they did a great job.

I was referred to them by a really trustworthy contractor.

Read All 224 Survey Responses at Ratings View