Diamond Certified Company Report

Drain Doctor, Inc.

Diamond Certified Company Report

Drain Doctor, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 186 VERIFIED CUSTOMERS i

John R.

VERIFIED Drain Doctor, Inc. CUSTOMER

1 of 186

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know their business and their price is very reasonable.

They got it done. They were nice, and they were efficient.

Lucienne L.

VERIFIED Drain Doctor, Inc. CUSTOMER

2 of 186

Quality 10
10 10
Loyalty Yes
CRITIQUE

He came out right away. He was very nice. He did his job quickly and was efficient. He was very helpful. I was having a leaking problem and my water bill was sky high. He handled it all. I had very good luck. I would recommend him.

I would use him again and I would recommend them. If I have an issue in the future, I will call him. He gave great service.

Angela A.

VERIFIED Drain Doctor, Inc. CUSTOMER

3 of 186

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very satisfied.

Very convenient, they are very available and flexible. They came when I needed them to. That made it easy for me.

Read All 186 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Drain Doctor, Inc. provides a complete array of plumbing services and repairs for residential and commercial clients throughout the Greater Bay Area. The company has the in-house capabilities to handle specialty plumbing work such as trenchless sewer line replacements and tankless water heater installations, and it also offers 24/7 emergency services for its customers’ convenience.

General Manager John Lim says much of Drain Doctor’s success is due to its ability to handle large volumes of work without compromising its attentive approach to customer care. “We’re one of the largest plumbing companies in the Bay Area, but we’re still privately owned and operated, so taking care of our customers and community has always been very important to us.”

Drain Doctor prioritizes fast, reliable service in every aspect of its operations, which Mr. Lim says is crucial for ensuring high levels of customer satisfaction. “We try to get to every job within 45 minutes of the initial call, regardless of its size or if it was scheduled. Our clients know we’ll be available to help them whenever they have a plumbing problem, and they really appreciate that.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Drain Doctor, Inc.

COMPANY CONTACT
Service AREA

Greater Bay Area

SERVICES PERFORMED

Trenchless Sewer Line Replacements
Plumbing & Drain Services
Water Heater Repairs & Installations
Repiping

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Drain Doctor, Inc.

Drain Doctor’s technicians can perform all types of plumbing repairs.

Company Profile

Drain Doctor, Inc. provides a complete array of plumbing services and repairs for residential and commercial clients throughout the Greater Bay Area. The company has the in-house capabilities to handle specialty plumbing work such as trenchless sewer line replacements and tankless water heater installations, and it also offers 24/7 emergency services for its customers’ convenience.

General Manager John Lim says much of Drain Doctor’s success is due to its ability to handle large volumes of work without compromising its attentive approach to customer care. “We’re one of the largest plumbing companies in the Bay Area, but we’re still privately owned and operated, so taking care of our customers and community has always been very important to us.”

Drain Doctor prioritizes fast, reliable service in every aspect of its operations, which Mr. Lim says is crucial for ensuring high levels of customer satisfaction. “We try to get to every job within 45 minutes of the initial call, regardless of its size or if it was scheduled. Our clients know we’ll be available to help them whenever they have a plumbing problem, and they really appreciate that.”

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Company Philosophy

“We combine superior service, expert knowledge and high-quality materials to provide effective solutions for all our customers’ plumbing needs. Our goal is to deliver products and services that exceed their expectations and reinforce our position as a leader in quality indoor comfort.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Drain Doctor, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: combine the resources of a large company with the personalized service of a small business. “We never forget that we’re a local company, not a franchise of some corporate chain,” says General Manager Samuel Lim. “Our Bay Area roots run deep, so serving our community is very important to us.”

Drain Doctor has been providing plumbing services and repairs for residential and commercial clients throughout the Greater Bay Area since 1996. The company has the in-house capabilities to handle everything from general plumbing repairs to trenchless sewer line replacements and tankless water heater installations, and it strives to arrive at each job within 45 minutes of the initial call, regardless of its size or if it was scheduled.

Unlike plumbing companies whose lack of training and equipment forces them to limit the scope of their work, Drain Doctor utilizes its staff of industry specialists to provide a variety of services that fulfill all types of plumbing needs. “Our goal is to match the right technician to the right job every time,” says Mr. Lim. “If a customer has a water heater problem, we’ll send one of our water heater specialists. If it’s a drain problem, we’ll send a drain specialist. That way, our customers can count on receiving the highest quality services no matter what.”

Another distinguishing feature of Drain Doctor is its ability to offer 24/7 emergency services, which Mr. Lim says is important for making the plumbing repair process as convenient as possible for customers. “We want our customers to know that they can call us any time, even it’s on a holiday or in the middle of the night. We’re here to help them whenever they have plumbing problems.”

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Industry Info

If you need to re-pipe your home’s sewer system, make sure you choose the right material. Whether your home’s water pipes are corroded or your septic system is damaged, repairing and replacing pipes is sometimes a necessary action. As with most aspects of plumbing, you have options as to what kind of piping material you want for your system, though in some cases external factors may limit your choices.

For water pipes, it typically comes down to a choice between plastic and copper. Plastic piping comes in two forms: polyvinyl chloride (PVC), which is used for cold water supply, drain and vent pipes; and chlorinated polyvinyl chloride (CPVC), which is used for hot water supply pipes because of its heat-resistant properties. The principal benefit of plastic piping is its initial cost savings—because of their lightweight character, plastic pipes are inexpensive to transport and install.

Copper pipes are significantly more expensive than plastic pipes, but their durability is superior, they’re recyclable (which adds resale value to the home) and they can expand to accommodate frozen water during the winter. According to Chris Choi, HR manager at Drain Doctor, Inc. in Santa Clara, copper is the best option for a long-term investment. “Copper works great for water lines because it’s strong, safe and practically foolproof once it’s set up,” he says. “Plastic pipes have come a long way, but copper is still the best material to use for fresh water piping.”

With some types of piping, the material you choose may be predetermined by municipal ordinances or state building codes. Mr. Choi says this is often the case with sewer lines. “Some areas require cast-iron pipes, while others require plastic. Also, some cities don’t allow fusion plastic, which is what a lot of plumbing companies use for trenchless sewer lines.” If your local or state legislation limits your piping options, consult a plumbing contractor to determine the best available material for your specific project.

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Frequently Asked Questions

Q: Can you fix my plumbing problem today?

A: Yes. We pride ourselves on our ability to quickly handle emergency situations. We have technicians available for dispatch 24/7, and our facility is fully stocked with all the necessary materials, from shut-off valves to water heater.

Q: How fast can you get here?

A: Our policy is get to the jobsite within 45 minutes of the initial call. We’ll let you know if we’re running late, but we do our best to get there as quickly as possible.

Q: Can you tell me how much my plumbing repairs will cost over the phone?

A: Plumbing is different in every house, so unless we come out and take a look at your situation, we won’t be able to give an accurate quote. However, even though we don’t provide phone estimates, our in-person estimates are always free.

Q: Can you tell me how much my plumbing repairs will cost over the phone?

A: Plumbing is different in every house, so unless we come out and take a look at your situation, we won’t be able to give an accurate quote. However, even though we don’t provide phone estimates, our in-person estimates are always free.

Q: Will you install the product that I want?

A: Yes. If you’re used to a specific brand and want that installed, we can provide whatever you prefer.

Q: Is it more expensive if I call at night or during a holiday?

A: No, our fees are always the same regardless of what time or day it is.

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Diamond Certified RATINGS ON Drain Doctor, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 186 VERIFIED CUSTOMERS i

John R.

VERIFIED Drain Doctor, Inc. CUSTOMER

1 of 186

Quality 10
10
Loyalty Yes
CRITIQUE

They know their business and their price is very reasonable.

They got it done. They were nice, and they were efficient.

Lucienne L.

VERIFIED Drain Doctor, Inc. CUSTOMER

2 of 186

Quality 10
10
Loyalty Yes
CRITIQUE

He came out right away. He was very nice. He did his job quickly and was efficient. He was very helpful. I was having a leaking problem and my water bill was sky high. He handled it all. I had very good luck. I would recommend him.

I would use him again and I would recommend them. If I have an issue in the future, I will call him. He gave great service.

Angela A.

VERIFIED Drain Doctor, Inc. CUSTOMER

3 of 186

Quality 10
10
Loyalty Yes
CRITIQUE

I was very satisfied.

Very convenient, they are very available and flexible. They came when I needed them to. That made it easy for me.

Steve R.

VERIFIED Drain Doctor, Inc. CUSTOMER

4 of 186

Quality 10
10
Loyalty Yes
CRITIQUE

That whoever they sent was great and told us all about what was happening

They cleared the drain.

Robert A.

VERIFIED Drain Doctor, Inc. CUSTOMER

5 of 186

Quality 10
10
Loyalty Yes
CRITIQUE

They came quickly and he was neat. He did a good job and kept the area clean.

They came quickly and he was neat and he did a good job and kept the area clean.

Pat B.

VERIFIED Drain Doctor, Inc. CUSTOMER

6 of 186

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them anytime and I have.

They were here on time and they did their job and compared to other people, they are within our means and very polite.

Barbara G.

VERIFIED Drain Doctor, Inc. CUSTOMER

7 of 186

Quality 10
10
Loyalty Yes
CRITIQUE

The service was prompt and the job got done correctly.

It was good.

Jessie H.

VERIFIED Drain Doctor, Inc. CUSTOMER

8 of 186

Quality 10
10
Loyalty Yes
CRITIQUE

He did what I needed.

He just did what I asked him to do.

Susan C.

VERIFIED Drain Doctor, Inc. CUSTOMER

9 of 186

Quality 10
10
Loyalty Yes
CRITIQUE

They are reliable and they do a good job.

They are reliable and they do a good job.

Kim W.

VERIFIED Drain Doctor, Inc. CUSTOMER

10 of 186

Quality 10
10
Loyalty Yes
CRITIQUE

They were very competent.

They did everything right.

Patricia J.

VERIFIED Drain Doctor, Inc. CUSTOMER

11 of 186

Quality 10
10
Loyalty Yes
CRITIQUE

That you can rely on them

That they know what they are doing

Kunio K.

VERIFIED Drain Doctor, Inc. CUSTOMER

12 of 186

Quality 10
10
Loyalty Yes
CRITIQUE

They are prompt and they do good work.

They were prompt and they did good work.

Lori P.

VERIFIED Drain Doctor, Inc. CUSTOMER

13 of 186

Quality 10
10
Loyalty Yes
CRITIQUE

It was a quick response, they answered the problem, and they resolved it quickly.

They fixed the problem and it seems to be a long-term fix.

Jackie C.

VERIFIED Drain Doctor, Inc. CUSTOMER

14 of 186

Quality 10
10
Loyalty Yes
CRITIQUE

They are very good and I would recommend them.

They were just very cordial, very nice and helpful.

Angel B.

VERIFIED Drain Doctor, Inc. CUSTOMER

15 of 186

Quality 10
10
Loyalty No
CRITIQUE

They do good work, but they are extremely expensive and their prices change greatly.

They come when I request them and the guy is knowledgeable and he knows what he is doing.

Bob K.

VERIFIED Drain Doctor, Inc. CUSTOMER

16 of 186

Quality 10
10
Loyalty Yes
CRITIQUE

Nothing

They were prompt.

Ken C.

VERIFIED Drain Doctor, Inc. CUSTOMER

17 of 186

Quality 10
10
Loyalty Yes
CRITIQUE

They are punctual and good.

That he fixed it

Dolores F.

VERIFIED Drain Doctor, Inc. CUSTOMER

18 of 186

Quality 10
10
Loyalty Yes
CRITIQUE

That they are very good

They were really nice.

Jose N.

VERIFIED Drain Doctor, Inc. CUSTOMER

19 of 186

Quality 10
10
Loyalty Yes
CRITIQUE

They do good work.

They got the job done quickly.

Fred H.

VERIFIED Drain Doctor, Inc. CUSTOMER

20 of 186

Quality 10
10
Loyalty Yes
CRITIQUE

I just thought he was good.

He did a good job and showed up when he said he would.

Read All 186 Survey Responses at Ratings View

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