Diamond Certified Company Report

CDH Construction

Diamond Certified Company Report

CDH Construction

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 10 VERIFIED CUSTOMERS i

Joan G.

VERIFIED CDH Construction CUSTOMER

1 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is the one you want to have.

He did a wonderful job.

April K.

VERIFIED CDH Construction CUSTOMER

2 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very thorough and very precise, more than most contractors. He is almost like having a finish contractor doing the work, it is that beautiful, it really is.

His thoroughness

Samantha S.

VERIFIED CDH Construction CUSTOMER

3 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

Extremely quality work, fast, neat, and the craftsmanship is just wonderful.

Just the quality of work

Read All 10 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Chris Hampton, Owner

CDH Construction provides a wide range of home repair services for residential clients in Sonoma, Napa and Marin Counties. In addition to working on all types of remodeling projects, the company has special expertise with trim work and cabinet, door, window, and baseboard detailing.

Owner Chris Hampton says his detail-oriented approach to remodeling has been a key factor in CDH Construction’s success. “I exceed expectations by putting myself in the client’s shoes and going the extra mile to make sure the end result meets my highest standards. That can be difficult to do when I’m handling all the aspects of a remodeling job, but by paying attention to details and utilizing my years of experience, I’m able to consistently produce top-quality results.”

CDH Construction emphasizes quality control in every aspect of its operations, which Mr. Hampton says is important for fulfilling his clients’ needs. “Quality is always first in everything I do. I never shortchange my clients or leave their work half undone, and if something needs to be fixed, I take care of it right away. Even if it takes longer than expected, I’m willing to put in the time to do the job correctly.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON CDH Construction

COMPANY CONTACT
Service AREA

Sonoma County
Napa County
Marin County

SERVICES PERFORMED

Home Repairs & Remodeling
Trim Work
Cabinet, Door, Window & Baseboard Detailing

DIAMOND CERTIFIED RESEARCHED ARTICLES ON CDH Construction

A recent residential remodeling project by CDH Construction

Company Profile

CDH Construction provides a wide range of home repair services for residential clients in Sonoma, Napa and Marin Counties. In addition to working on all types of remodeling projects, the company has special expertise with trim work and cabinet, door, window, and baseboard detailing.

Owner Chris Hampton says his detail-oriented approach to remodeling has been a key factor in CDH Construction’s success. “I exceed expectations by putting myself in the client’s shoes and going the extra mile to make sure the end result meets my highest standards. That can be difficult to do when I’m handling all the aspects of a remodeling job, but by paying attention to details and utilizing my years of experience, I’m able to consistently produce top-quality results.”

CDH Construction emphasizes quality control in every aspect of its operations, which Mr. Hampton says is important for fulfilling his clients’ needs. “Quality is always first in everything I do. I never shortchange my clients or leave their work half undone, and if something needs to be fixed, I take care of it right away. Even if it takes longer than expected, I’m willing to put in the time to do the job correctly.”

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Company Philosophy

“Honesty is very important to me, so I focus on giving my clients exactly what they expect and more. My job is to make sure they have good experiences and are completely satisfied with the work that’s being done on their properties.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for home repair contractors that have earned the prestigious Diamond Certified award. For CDH Construction, the key to keeping clients satisfied is simple: deliver high-quality products and positive overall experiences. “I went into business for myself because I was tired of seeing people get taken advantage of by contractors,” says owner Chris Hampton. “With all the bad experiences I’ve witnessed, I’m very motivated to make sure my clients have good experiences throughout their remodeling projects.”

CDH Construction has been providing home repair services for residential clients in Sonoma, Napa and Marin Counties since 2010. The company has the in-house capabilities to work on all types of remodeling projects, and it also has special expertise with trim work and detailing.

Unlike less experienced home repair contractors that take a “one size fits all” approach to every job in an effort to maximize their workload volume, CDH Construction routinely goes the extra mile to ensure customer satisfaction. “One thing that separates me from other contractors is the thoroughness with which I perform the job,” says Mr. Hampton. “I don’t cut corners—if it takes longer to make sure something is done correctly, I’m going to spend the additional time to do it that way.”

Another distinguishing attribute of CDH Construction is the detail-oriented approach it takes to its clients’ projects. “Quality is number one with me, and that shows in the work I do,” affirms Mr. Hampton. “Whether I’m installing cabinets or detailing baseboards, I pay close attention to details and make sure every aspect of my work is done to the highest standards.”

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Industry Info

When looking at estimates from remodeling contractors, beware of the hidden costs of low bids.

Everyone likes getting a good deal, but when it comes to construction projects, choosing based on price alone can often lead to problems. According to Chris Hampton, owner of CDH Construction in Rohnert Park, this is frequently the case when it comes to choosing a remodeling contractor. “Most homeowners will get their recommended three bids and take the lowest one because they think it’s the best deal, but that usually isn’t the case,” he explains. “In fact, the lowest bids often end up being just as expensive as the higher ones.”

Mr. Hampton says the reason low bids often become more expensive is because they weren’t honest in the first place. “A lot of contractors will lowball their bids and make up the difference later through change orders. A change order is used in construction to address work that gets added to or deleted from the original scope of the project. This could be anything from painting to electrical to plumbing—whatever isn’t explicitly included in the contract. Not surprisingly, change orders can add thousands of dollars to a project’s price tag, and the client can’t do anything about it because they signed the contract.”

To avoid being taken advantage of, Mr. Hampton emphasizes the importance of carefully reading contractor bids and taking note of their thoroughness. “With an honest bid, you should expect to see a detailed breakdown of the scope and price of the project, including a list of materials and cost estimates,” he says. “If a bid doesn’t provide these details, you run the risk of being charged more later. Even if the price tag is higher, it’s wiser to choose a contractor that provides an honest, comprehensive estimate.”

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Frequently Asked Questions

Q: Will there be change orders during my job?
A: Some contractors use change orders to take advantage of clients and increase their profits, but I don’t operate that way. I prefer to give an accurate bid in the first place so change orders aren’t needed. There are situations where change orders may be necessary, but I try to avoid them whenever possible.

Q: Will you know if there’s dry rot in my home before starting my project?
A: Dry rot hides pretty well, so the only way to really know if it’s there is to go behind the substrate, which usually means removing a wall or a fixture. When it comes to remodeling, the worst cases of dry rot are almost always in the bathroom, due to the presence of water. I try to anticipate such issues, but it’s not always possible.

Q: What are some of the challenges of installing trim?
A: The biggest challenge is figuring out the angles. Once you add sheetrock to a framed house, nothing is as exact as it looks, so you have to know how to vary your angles to make the trim fit properly.

Q: How do you deal with baseboards in homes that don’t have level floors?
A: One solution is to install a shoe mold. Let’s say you have an old hardwood floor that has rolls and bumps in it. I can install your baseboards as level as possible and then use a flexible shoe mold to cover any gaps between the baseboards and the floor.

Q: Can you give me some advice for planning a remodeling project?
A: Don’t max out your budget—have a reserve for unexpected issues that pop up. With any remodeling project, there are inevitably things that need to be changed or hidden problems like termites or dry rot. In general, it’s good to have an additional 10 percent of your total project budget in reserve.

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SELECTED PHOTOS FROM CDH Construction

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Chris Hampton

Expert CONTRIBUTOR PROFILE
  • Chris Hampton is owner of CDH Construction, a Diamond Certified company. He can be reached at (707) 207-6954 or by email.

Chris Hampton: A Simple Motivation

By James Florence, Diamond Certified Resource Reporter

ROHNERT PARK — Chris Hampton’s involvement in the construction trade began with a simple motivation. “I wanted to work outside,” he explains. “At the time, I had been working in warehouses and kitchens since I was 13, and I just knew it wasn’t for me. I started getting into outdoor work like landscaping and concrete, and I gradually gravitated toward fine carpentry like cabinets and trim work. In 2010, I started my own construction and home repair business, and I’m still running it today.”

Today, as owner of CDH Construction, Chris says his favorite part of his job is simply doing the work. “Honestly, I could do without a lot of the administrative aspects of running a business—I just enjoy doing the work that needs to be done. In particular, I like doing high-end, detail-oriented work that requires a lot of skill.”

A resident of Sonoma County, Chris spends his free time on a variety of activities. “I enjoy outdoor sports like hiking and cycling,” he details. “I also do a lot of wood work. I hold onto scrap wood left over from projects and make various things out of it. For instance, I recently made a couple of cutting boards. It feels good to take something that would’ve just been thrown out and make something useful out of it.”

In his life and career, Chris espouses the importance of honest work. “I was raised to believe that whatever job you’re doing, you should do it to the best of your ability,” he says. “It doesn’t matter whether you’re sweeping floors or installing a new set of cabinets—you have a responsibility to do it well. You don’t say, ‘Oh, well, I’m only getting paid this much’—that’s not the issue. That fact is, you made an agreement to do a certain job for a certain amount, so you’re obligated to give your customer an honest day’s work.”

When asked the first thing he’d do if he were to retire tomorrow, Chris says he’d head to the hills. “I’d move out of California and probably go live somewhere in the mountains. It’d be nice living closer to the outdoors. I would probably spend my days hiking and tinkering with wood.”

Ask Me Anything!

Q: Are you an early bird or a night owl?
A: An early bird.

Q: What’s your favorite snack?
A: Granola bars.

Q: Music or talk radio?
A: Music.

Q: If you could travel anywhere in the world, where would you go?
A: Papua New Guinea. They have some of the world’s largest, most beautiful butterflies, and I’d like to see them in person.

Q: Do you collect anything?
A: Antique tools.

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Expert articles
  • Considerations for New Baseboards

    ROHNERT PARK — If you’re planning to install new baseboards in your home, there are a couple of things you’ll need to consider. One is the type of material to be used. You essentially have two choices: authentic wood or medium-density fiberboard (MDF).

    MDF is the more affordable option, but it has a few drawbacks. For one, since the material is so dense, it “puckers” each time a nail is applied, which results in small imperfections throughout the baseboard. To ensure these don’t show in the finished product, each nail hole needs to be sanded down, primed and painted over. Another drawback of MDF is it produces very fine dust, which can pose an inhalation hazard. Additionally, MDF isn’t as durable as authentic wood and is more likely to swell or warp under certain conditions.

    Authentic wood baseboards, on the other hand, are very durable and easier to cut and finish. Additionally, since they’re not as dense as MDF, the nails are able to completely disappear into the wood. That way, there won’t be a bunch of imperfections that need to be hidden after installation.

    Another consideration with baseboards is the types of corners your house contains. Typically, the walls in a home will either have square, 90-degree corners or rounded corners, known as bullnose corners. With the former, installing baseboards is simple, since they naturally come together at the corners. With bullnose corners, things get a bit more complicated. One option is to buy corner pieces that match the profile of your baseboards. Otherwise, you can buy some extra baseboards and cut out pieces to fit the corners. However, instead of having round corners, you’ll now have three-piece, slightly angled corners that have little gaps on the top. To fill these gaps and still achieve a pleasing aesthetic effect, you’ll need to hire a skilled painter.

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Expert video tip
  • Video: Considerations for New Baseboards

    Complete Video Transcription:

    ROHNERT PARK — Host, Sarah Rutan: Before installing new baseboards in your home, there are a couple of crucial details you’ll need to consider. Today we’re in Rohnert Park with Diamond Certified Expert Contributor Chris Hampton of CDH Construction to learn more.

    Diamond Certified Expert Contributor, Chris Hampton: If you are considering doing new baseboard in your house, the things you should consider are the type of materials you want, the type of profile you want. You need to consider what kind of corners you have in your house. Are they square corners at 90 degrees? Or, are they bullnose, which is a rounded corner that works into a 90 degrees angle. Those are 2 important things to remember.

    I prefer to use wooden baseboard and wooden trim. It cuts nicer. It finishes better in the end. When you put nails in wood, they sink through the fibers of the wood, which means when you fill the hole, it disappears completely. Where, with an MDF product, which is basically a cardboard product, when you shoot a nail into it, the material puckers because it’s so dense. There’s no give in it, which means you have to sand down every nail that you put in, and then fill it, prime it, and paint it, if you want a good-quality job.

    You know, if you are not interested in that, if you just, you know, want something done that looks good, but not real good, then an MDF product is well within your budget. It’s a lot less expensive than a wood material. And if your house has, let’s say, the bullnose corners on the drywall, then you need to really consider buying a corner piece that matches the profile of your baseboard, to get a nice, clean look going around those corners.

    Otherwise, there is another way to do it. But you have to be prepared to have a good painter to fill the voids. Because now, instead of being round, it’s going to be a 3-piece corner, which is going to have slight angles on it, which is going to leave a slight gap on the top. Things to consider.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Diamond Certified RATINGS ON CDH Construction
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 10 VERIFIED CUSTOMERS i
CDH Construction : Average 9.1 out of 10 based on 10 unique customer surveys of customer satisfaction.

Joan G.

VERIFIED CDH Construction CUSTOMER

1 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is the one you want to have.

He did a wonderful job.

April K.

VERIFIED CDH Construction CUSTOMER

2 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very thorough and very precise, more than most contractors. He is almost like having a finish contractor doing the work, it is that beautiful, it really is.

His thoroughness

Samantha S.

VERIFIED CDH Construction CUSTOMER

3 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

Extremely quality work, fast, neat, and the craftsmanship is just wonderful.

Just the quality of work

Debra B.

VERIFIED CDH Construction CUSTOMER

4 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they are right in the ballpark price-wise

He was very responsive and he was on point and everything was done in a timely manner.

Bo L.

VERIFIED CDH Construction CUSTOMER

5 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they are very careful in their work and they are clean and responsible and reliable and I have no problem recommending them.

They share their honest opinion about the best way to approach a project.

Connie S.

VERIFIED CDH Construction CUSTOMER

6 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very good and he knows what he is doing and he is very talented at what he does and he is creative.

I was just satisfied with what he did and he didn't have to come back and redo anything.

Lena B.

VERIFIED CDH Construction CUSTOMER

7 of 10

Quality 9
9 10
Loyalty Yes
CRITIQUE

Reliability, flexibility, and good skills

I have been working with Chris for many years and he is a good person and he has done a great job for me.

Larry D.

VERIFIED CDH Construction CUSTOMER

8 of 10

Quality 8
8 10
Loyalty Yes
CRITIQUE

Be patient and appreciate his artisanship.

The quality of the work

T.O.C.

VERIFIED CDH Construction CUSTOMER

9 of 10

Quality 8
8 10
Loyalty Yes
CRITIQUE

He is a small company, but he provides a good service.

His response time and the quality of his work

K.W.C.

VERIFIED CDH Construction CUSTOMER

10 of 10

Quality 6
6 10
Loyalty No
CRITIQUE

Probably not to use them if they had anyone else.

They were available.

Read All 10 Survey Responses at Ratings View