Diamond Certified Company Report

autoTech Blackhawk

Diamond Certified Company Report

autoTech Blackhawk

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Kelly F.

VERIFIED autoTech Blackhawk CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a thorough inspection, and they will be honest about what needs to be done now and what can be done later.

They are upfront and tell you what needs to be done and what can wait.

Barbara M.

VERIFIED autoTech Blackhawk CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them, the technicians, the staff, and Ryan was awesome. They always go out of their way to help you.

They just went above and beyond.

Gary B.

VERIFIED autoTech Blackhawk CUSTOMER

3 of 100

Quality 9
9 10
Loyalty Yes
CRITIQUE

They are good, responsible folks who get the job done, and I like the owner.

I like the fact that if I need a ride home or to be picked up, they do it. It is nice and handy. One time, I had to get some oil, and they just gave it to me for free.

Read All 100 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

AutoTECH Blackhawk repairs and maintains all types of European, Asian, and domestic vehicles at its Danville facility. The company has the training and equipment to work on everything from tires and brakes to transmissions and fuel injection systems, and it utilizes its electrical diagnostic skills to troubleshoot a wide variety of automotive issues.

Owner Kacey Copeland credits much of autoTECH Blackhawk’s success to its transparent approach to auto repair. “When we’re working on a car, we don’t put blinders on—we check the entire thing so we can let the customer know if there are any unforeseen problems,” he says. “We don’t want anyone to put money into a vehicle when it’s not necessary, so we make sure our customers understand exactly what’s going on with their cars.”

Educating customers is also important to autoTECH Blackhawk—the company takes the time to explain their options and help them make decisions that will benefit their vehicles for the long term. “We use a ‘green, yellow, red’ system when we perform inspections so our customers know what to prioritize and what to keep an eye on,” explains Mr. Copeland. “They really appreciate how dedicated we are to keeping their cars in optimal condition.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON autoTech Blackhawk

Service AREA

Contra Costa County

Get Directions
SERVICES PERFORMED

Auto Repair & Maintenance
European, Domestic & Asian Vehicles
Electrical Diagnostics
Tires & Alignment
Air Conditioning Systems
Brakes & Suspension
Timing Belts
Fuel Injection Systems

BRANDS Supported
  • Bosch

  • Interstate Batteries

  • Mobile 1

  • Cooper Tires

DIAMOND CERTIFIED RESEARCHED ARTICLES ON autoTech Blackhawk

An autoTECH Blackhawk technician works on a customer’s Mustang.

Company Profile

AutoTECH Blackhawk repairs and maintains all types of European, Asian, and domestic vehicles at its Danville facility. The company has the training and equipment to work on everything from tires and brakes to transmissions and fuel injection systems, and it utilizes its electrical diagnostic skills to troubleshoot a wide variety of automotive issues.

Owner Kacey Copeland credits much of autoTECH Blackhawk’s success to its transparent approach to auto repair. “When we’re working on a car, we don’t put blinders on—we check the entire thing so we can let the customer know if there are any unforeseen problems,” he says. “We don’t want anyone to put money into a vehicle when it’s not necessary, so we make sure our customers understand exactly what’s going on with their cars.”

Educating customers is also important to autoTECH Blackhawk—the company takes the time to explain their options and help them make decisions that will benefit their vehicles for the long term. “We use a ‘green, yellow, red’ system when we perform inspections so our customers know what to prioritize and what to keep an eye on,” explains Mr. Copeland. “They really appreciate how dedicated we are to keeping their cars in optimal condition.”

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Company Philosophy

“We prioritize excellent customer experience and thorough, quality repair. We approach every job with integrity and do whatever it takes to get our customers back on the road safely and as quickly as possible. Ultimately, we want them to think of us as a one-stop shop that they can call with confidence whenever they have trouble with their cars.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair shops that have earned the prestigious Diamond Certified award. For autoTECH Blackhawk, the key to keeping customers happy is simple: take the time to educate them about their vehicle issues and give them options that make sense for their specific situations. “We want to build a reputation for quality and helpfulness,” says owner Kacey Copeland. “People who come to our shop are often having a terrible day, so we make sure we’re always welcoming and ready to solve their problems.”

AutoTECH Blackhawk has been repairing and maintaining European, Asian, and domestic vehicles at its Danville facility since 2018. The company has the in-house capabilities to work on everything from tires and brakes to fuel injection systems and transmissions, and it also has the electrical diagnostic skills to troubleshoot a wide range of automotive issues.

Unlike auto repair shops that try to upsell their customers on unnecessary services, autoTECH Blackhawk approaches every job with transparency and honesty. “When we inspect a vehicle, we help the customer understand its condition by using a ‘green/yellow/red’ inspection report, which lets them know what repairs need to be done immediately and what they should budget for in the future,” explains Mr. Copeland. “They really appreciate how dedicated we are to making sure their vehicles are in the best possible condition.”

Another distinguishing feature of autoTECH Blackhawk is its “Style My Ride” service, which offers customizations that range from lift kits to aftermarket wheels. “We can put together an entire package for the customer and jazz up their car just how they want it,” says Mr. Copeland. “We can also coordinate window tinting, vinyl wrapping, repainting and other services that help our customers personalize their vehicles.”

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Industry Info

When it comes to finding an auto repair shop, look for one that’s dedicated to updating its training and technology.

Kacey Copeland, owner of autoTECH Blackhawk in Danville, has seen a lot in his 25-plus years in the auto repair industry, and he says pricing and value aren’t the only things you should consider when looking for a company to work on your car. “When vehicles went from carburetors to gasoline, a lot of shops didn’t want anything to do with the change, so they didn’t learn how to run scan tools or invest in new equipment,” he explains. “I actually see that same mentality today with repair shops that don’t want to learn about electric cars and batteries. Those who are scared off by new technology are making a poor decision, because those are the things that will separate the shops of tomorrow from the shops of today.”

Mr. Copeland explains how electric vehicles have changed the auto repair industry for both drivers and mechanics. “Electric cars still need electrical system repairs, but routine maintenance will cease to exist once those vehicles become the norm. The maintenance items that have kept auto repair shops in business for 100 years won’t be happening anymore, and that will be a huge change. However, the difference in maintenance costs is a good thing for people to know as they’re considering how much they want to spend on a new car. There are fewer things that need maintenance on an electric vehicle, but that’s all the more reason to find a shop you can trust.”

Mr. Copeland says having a convenient location and great customer service is the best way for shops to compete. “It’s critical for shops to take care of their customers and invest in training and equipment. In fact, by choosing and patronizing a shop that provides quality repairs and is forward-looking, you increase the chances of that shop being there to care for your future vehicles, regardless of engine type.”

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Frequently Asked Questions

Q: Can I save money by doing my own car repairs?
A: You might be able to do certain repairs, but it’ll probably end up costing you more money. Unless you have a lot of experience working on modern vehicles, we recommend talking to a mechanic beforehand.

Q: Is my car worth repairing?
A: It depends on several factors, but we can look at your vehicle and explain your options.

Q: Can I skip transmission service and brake fluid flushing to save money?
A: We don’t recommend it. A new transmission costs about $7,000, while transmission maintenance service only costs about $300. It might seem expensive now, but it protects your vehicle and saves you money in the long run.

Q: Can you service my classic car?
A: Certainly. We can take care of regular maintenance on things like brakes, cooling systems and spark plugs, and if your classic car needs a tune-up or a carburetor repair, we can refer you to a station that has specialized knowledge about those types of vehicles. We won’t attempt to do something we’re not qualified to do.

Q: How can I tell if my car needs a new battery?
A: We can run a diagnostic test to see what’s going on. When your battery light comes on, it likely means your car isn’t charging, which is the opposite of needing a new battery. By running a diagnostic, we can tell you exactly what’s wrong rather than selling you something you don’t need.

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SELECTED PHOTOS FROM autoTech Blackhawk

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Kacey Copeland

Expert CONTRIBUTOR PROFILE
  • Kacey Copeland is owner of autoTech Blackhawk, a Diamond Certified company. He can be reached at (925) 388-6924 or by email.

Kacey Copeland: Taking the Next Step

By James Florence, Diamond Certified Resource Reporter

DANVILLE — For Kacey Copeland, starting an auto repair business was simply the logical next step in his professional career. “After several years in the automotive industry, I was considering what my next move would be,” he remembers. “By that point, I felt like I’d become an expert in my field and was just treading water, unsure what direction I should go in. Around that time, the owner of the shop I worked at had another location come available. He didn’t think anyone wanted to buy it, so he was just going to sell the property. To me, it was a sign that this was my next step—to have my own business. Not long after, I was the new owner of autoTech Blackhawk.”

As Kacey recounts, the seeds for his automotive career were planted two generations prior. “My grandfather started a Phillips 66 Service Station in 1966, just outside of Denver, Colorado, where I’m from. My dad started working there after he graduated high school, and I started when I was eight years old. It was a full-service gas station, so when a customer drove up, I’d walk out, pump their gas, check their tires and oil, and wash the windows. Learning how to interact with customers at a young age was definitely beneficial for the development of my social skills, which is something I appreciate looking back.” Following high school, Kacey attended Universal Technical Institute in Phoenix, Arizona, where he earned his professional certification. A few years later, he relocated to California.

Today, Kacey says his favorite part of his job is the customer interaction. “When a customer comes in to my shop, it’s usually on the worst day of their year—their radiator just popped, they have a car full of kids and they need to be somewhere 10 minutes ago. I enjoy putting out the fire and reassuring them that everything will be taken care of. If they need to be somewhere, I’ll often give them a ride. Basically, I try to take someone’s worst day and turn it around into something positive.”

A resident of Contra Costa County (where he lives with his wife, Catherine), Kacey spends his time outside of work on a variety of pastimes. “Catherine and I enjoy going hiking and backpacking at places like Yosemite National Park,” he details. “We also love world travel—in recent years, we’ve been to Belize, New Zealand and Canada.” Additionally, Kacey enjoys working with wood and doing small home remodeling projects.

In regard to a professional philosophy, Kacey espouses the importance of honesty. “I like to sleep, and in order to sleep, I need to do everything with honesty and integrity,” he explains. “Often, the news I have to give my customers isn’t easy for them to receive. Believe me, it’s no fun to watch someone’s face when they realize their car needs X amount of dollars of repair work. Nevertheless, I give them the information because they need to know the reality of the situation.”

When asked the first thing he’d do if he were to retire tomorrow, Kacey says he’d head to the hills. “I would probably move back to Colorado and live in the mountains. Right now, Catherine and I live in a tiny house, so it would be pretty easy to relocate.”

Ask Me Anything!

Q: What’s your favorite local restaurant?

A: Burma! Burma! in Dublin.

Q: What’s your favorite TV show?

A: “Suits.”

Q: What were you most known for in high school?

A: I was the kid with the big, white Jeep.

Q: Do you collect anything?

A: I used to collect shot glasses from around the world, but when we moved into a tiny house, I whittled down my collection from about 50 to four.

Q: What kinds of music do you like?

A: I like Mexican and Indian music.

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Expert articles
  • Rethinking DIY A/C Maintenance

    DANVILLE — If your car’s air conditioning system has stopped working, you may have considered fixing it yourself. All you need to do is add some more refrigerant, right? The truth is, A/C system maintenance is more complex than you might realize, and by attempting it on your own, you could create bigger problems.

    First of all, most people don’t realize that refrigerant essentially lasts forever—it doesn’t go bad and it doesn’t dissipate over time. The only reason refrigerant would need to be recharged is if the A/C system has a leak that caused it to evaporate. Furthermore, a lack of refrigerant isn’t the only thing that can cause an A/C system to stop working. For example, the blower mechanism can fail, in which case recharging the refrigerant won’t solve the issue.

    Another often-overlooked fact is that refrigerant isn’t the only thing a car’s A/C system needs to function properly—it also needs oil to lubricate the compressor. Do-it-yourselfers who attempt to recharge their refrigerant often forget this crucial ingredient, which can result in a compressor failure and a costly repair bill. This is just one example of how a cheap DIY fix can get expensive fast. So, unless you have prior experience, it’s best to leave A/C maintenance to a professional who’s properly equipped to perform the job.

    Read moreRead less
Expert video tip
  • Video: Maintaining Your Car’s A/C System

    Complete Video Transcription:

    DANVILLE — Host, Sarah Rutan: Thinking about doing your own maintenance on your car’s air conditioning system? You may want to think again. Today we’re in Danville with Diamond Certified Expert Contributor Kacey Copeland of autoTECH Blackhawk to learn why.

    Diamond Certified Expert Contributor, Kacey Copeland: So, a couple tips about air conditioning. First one, refrigerant lasts forever. It doesn’t go bad. Second one, the do it yourself repair can end up costing you big time down the road. Example being: a customer goes to- or their refrigerant stops blowing cold so they go to the parts house and they get a can of that, you know, do it yourself and they do it in their driveway, they fill it back up. The problem that happens is that when they had that leak, the refrigerant escaped, obviously, but they lost oil in the same time. So, they added refrigerant, got the compressor working again, but they did not add oil. So, now that systems running low on oil. It can only run like that for so long. So, a $4 O-ring, let’s say, may take out a compressor because when the vehicle was recharged with refrigerant, there was no oil added at the same time. This is why we highly recommend that these kinds of services are done by a certified professional with the right automotive air conditioning equipment.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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autoTech Blackhawk WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON autoTech Blackhawk
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i
autoTech Blackhawk : Average 9.0 out of 10 based on 100 unique customer surveys of customer satisfaction.

Kelly F.

VERIFIED autoTech Blackhawk CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a thorough inspection, and they will be honest about what needs to be done now and what can be done later.

They are upfront and tell you what needs to be done and what can wait.

Barbara M.

VERIFIED autoTech Blackhawk CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them, the technicians, the staff, and Ryan was awesome. They always go out of their way to help you.

They just went above and beyond.

Sebastian Z.

VERIFIED autoTech Blackhawk CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

From my experience, they are very thorough and do a good job.

They are fast and accommodated my schedule with my work truck. It is always done on time.

Darcy K.

VERIFIED autoTech Blackhawk CUSTOMER

4 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are convenient, and right down the street, but they are super nice. It's always clean and smells good. They have a nice outdoor area and good, quality service.

I'm usually in and out pretty quickly.

Debbie P.

VERIFIED autoTech Blackhawk CUSTOMER

5 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

Their friendliness and calmness

Ernest L.

VERIFIED autoTech Blackhawk CUSTOMER

6 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do excellent work on my vehicle.

They are friendly and personable.

Dena L.

VERIFIED autoTech Blackhawk CUSTOMER

7 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

You can trust them.

They spent an investment of time even though they did not do the work.

Roger R.

VERIFIED autoTech Blackhawk CUSTOMER

8 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very honest, very friendly, and do quick work.

I had used them for years. If I still lived in the area, I would still be using them.

Barbara T.

VERIFIED autoTech Blackhawk CUSTOMER

9 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they are trustworthy and dependable

Their honesty about the condition of the car

Jared B.

VERIFIED autoTech Blackhawk CUSTOMER

10 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are just a good, convenient service.

Quick service

Tyler L.

VERIFIED autoTech Blackhawk CUSTOMER

11 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a good shop, and they are very honest with their services.

They are close and quick.

Noah P.

VERIFIED autoTech Blackhawk CUSTOMER

12 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Brian is the best, so ask for him.

Really good service

Devon A.

VERIFIED autoTech Blackhawk CUSTOMER

13 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are trustworthy, and they do top quality work. I had a clutch problem, and I thought it was major, but they discovered it was minor. I appreciate their honesty, because someone else could have easily taken advantage of me. They did a great job of repairing it.

Very honest, trustworthy, and high quality work

Sharon A.

VERIFIED autoTech Blackhawk CUSTOMER

14 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good service, punctual, friendly, and courteous

They were quite personal.

Matt W.

VERIFIED autoTech Blackhawk CUSTOMER

15 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

A good quality place that does not rip you off, I have and would recommend them.

Really helpful and honest, I have been using them for years.

James H.

VERIFIED autoTech Blackhawk CUSTOMER

16 of 100

Quality 10
10 10
Loyalty No
CRITIQUE

A very good job at a high cost

Communication and technology, they send you a digital report on your car.

Amy P.

VERIFIED autoTech Blackhawk CUSTOMER

17 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They are local, helpful, and available.

Kyle M.

VERIFIED autoTech Blackhawk CUSTOMER

18 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are really chill guys. They are efficient and don't screw you over.

They have an extensive collection of Keurig cups to choose from.

Mason R.

VERIFIED autoTech Blackhawk CUSTOMER

19 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest, reasonably priced, and take care of the problem.

Their customer service is awesome. They are friendly, helpful and give you advice what to do and what not to do.

Matt S.

VERIFIED autoTech Blackhawk CUSTOMER

20 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them and say they are professional and a good service.

They were flexible and willing to help me, just very good.

Read All 100 Survey Responses at Ratings View