Diamond Certified Company Report

Metropolitan Van & Storage, Inc.

Diamond Certified Company Report

Metropolitan Van & Storage, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 354 VERIFIED CUSTOMERS i

Norine B.

VERIFIED Metropolitan Van & Storage, Inc. CUSTOMER

1 of 354

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them to others. I think what I liked the most is, they came over and did an estimate. I used them twice, both times they did an estimate that was not to be exceeded so I knew how much it would cost me. I previously used a mover that gave me an estimate and ended up charging me twice as much at the end.

I really appreciate the estimate that was not to be exceeded because I knew exactly what it would cost me.

David F.

VERIFIED Metropolitan Van & Storage, Inc. CUSTOMER

2 of 354

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would advise them to try them.

They're cost-efficient and efficient. They met my needs.

Chester H.

VERIFIED Metropolitan Van & Storage, Inc. CUSTOMER

3 of 354

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable and very knowledgeable about the whole packing and moving business. They were very prompt and delivered exactly what they said they would deliver.

I cannot really single any one thing out because the total experience was very positive. It was just what I expected and even just a little bit more. They went about it very professionally and we were quite satisfied with everything they did for the move. They made the moving process very stress free.

Read All 354 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Metropolitan Van & Storage, Inc. has been providing local, national, and international relocation services for residential and commercial clients throughout Northern California since the 1940s. The company takes a full-service approach to moving, offering everything from packing and crating to modular furniture installations. It also provides long-term and in transit storage at three convenient locations in Benicia, Sacramento, and Mountain View.

In addition to moving and storing its customers’ belongings, Metropolitan Van & Storage offers record storage services, including box, file and document retrieval; certified document destruction and shredding; medical record purging and more. The company’s facility is equipped with a state-of-the-art Early Suppression Fast Response (ESFR) system, and Bay Alarm provides 24/7 monitoring for both security and fire prevention.

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Metropolitan Van & Storage, Inc.

COMPANY CONTACT
Locations

Local, National and International Moving

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SERVICES PERFORMED

Residential Relocations
Packing & Crating Services
Office Relocations
Modular Furniture Disassembly/Reassembly
Commercial Distribution & Storage
Records Management
NAID Shredding Services
International Relocations

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Metropolitan Van & Storage, Inc.

Metropolitan Van & Storage handles office/industrial moves of all sizes.

Company Profile

Metropolitan Van & Storage, Inc. has been providing local, national, and international relocation services for residential and commercial clients throughout Northern California since the 1940s. The company takes a full-service approach to moving, offering everything from packing and crating to modular furniture installations. It also provides long-term and in transit storage at three convenient locations in Benicia, Sacramento, and Mountain View.

In addition to moving and storing its customers’ belongings, Metropolitan Van & Storage offers record storage services, including box, file and document retrieval; certified document destruction and shredding; medical record purging and more. The company’s facility is equipped with a state-of-the-art Early Suppression Fast Response (ESFR) system, and Bay Alarm provides 24/7 monitoring for both security and fire prevention.

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Company Philosophy

“We take pride in offering old-fashioned customer service. We understand that moving a home or office is often a stressful experience for our customers, so our goal is to provide personal touches and extra attention to detail to make the process go as smoothly as possible. Everyone at our company shares the same mission, from the people who answer initial phone calls to the estimators to the moving crews.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for moving companies that have earned the prestigious Diamond Certified award. For Metropolitan Van & Storage, Inc., the key to achieving and maintaining high levels of customer satisfaction is attending to the individual needs of its clients throughout every step of their moving and storage projects. “Responsiveness is our number one priority—if something isn’t right, we act on it immediately,” says President Dennis Paulley. “Ultimately, we want to be known for providing unparalleled customer service. Our customers know they can always call us and talk to somebody who can take care of them.”
Metropolitan Van & Storage has been providing local, national and international relocation services for residential and commercial clients throughout Northern California since the 1940s. The company takes a full-service approach to moving, offering everything from packing and crating to modular furniture installations. It also provides long-term and in transit storage at three locations in Benicia, Sacramento and Mountain View.
Unlike less experienced moving companies whose lack of organizational skills limit their ability to effectively handle certain aspects of their clients’ relocations, Metropolitan Van & Storage takes a meticulous approach to every job that includes keeping an inventory of all relocated items, recording their pre-move conditions and keeping track of their whereabouts so there’s no confusion once the move is finished. “Our organizational skills also extend to our storage services,” adds Mr. Paulley. “We use a state-of-the-art, Web-based system that lets us quickly access specific boxes, files and documents, all of which are cataloged and stored in a secure warehouse.”
Another distinguishing attribute of Metropolitan Van & Storage is its ability to effectively communicate with its customers throughout the course of their moving projects. “We assign a representative to each job to stay in close contact with the customer and handle all the paperwork involved with the move,” explains Mr. Paulley. “Our customers really appreciate having this point of contact, because they know they’ll always have someone to answer their questions and address their concerns.”

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Industry Info

Before hiring a moving company to handle your next relocation, make sure you do the math.

Most long-distance moves are priced by weight, which means it’s important to take stock of your belongings before any work begins. Assessing the size, age and condition of large fixtures and major appliances relative to the cost of moving them can save you a lot of money—often, the cost of moving an older appliance outweighs the benefits of keeping it. “Moving a refrigerator or washer from the West Coast to the East Coast costs about $500, so if those appliances are more than 10 years old, you’re better off donating them and buying new ones after the move is complete,” explains Dennis Paulley, President of Metropolitan Van & Storage, Inc. in Benicia. “It doesn’t make a lot of financial sense to move old appliances, and your moving company should point that out to you.”’
Moving during summer 
Many people take advantage of summer weather and seasonal breaks from school/work to tackle big moves—a practice that coincides with a hike in fuel prices, which inevitably affects the costs of long-distance relocations. The higher cost of fuel during the summer months can increase the price of a move by three to five percent, so consider scheduling your move for another time of year.
Valuables 
If you’re planning to move valuable mirrors, paintings or pictures, make sure you tell your moving company beforehand so they can prepare to provide special care. Wrap small mirrors, pictures, paintings and frames in unprinted newspaper or paper pads (available from most moving companies) and place them on their edges in cartons. Never place printed newspaper directly against paintings—the ink can negatively affect the painted surfaces.

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Frequently Asked Questions
Q: How far in advance should I schedule my move?
A: “The summer months are our busiest period, so if you’re planning to move between June and September, you should plan a couple months in advance. Things tend to slow down in the fall, so you should be fine if you call us four weeks ahead of your move.”
 
Q: Are your movers experienced and trustworthy?
A: “Absolutely. Most of our employees have been here for at least five years, and they’re all properly trained in safety and quality control techniques. They know how to protect floors and hallways, and they’re always careful when handling expensive pieces like LCD TVs, artwork and pianos.”
 
Q: Do you provide any cost guarantees?
A: “After we do a physical survey to determine the cost of your move, we’ll guarantee the price we provide on the initial estimate. Our goal is to provide the highest quality services for the lowest possible prices.”
 
Q: How do you store household goods?
A: “We store household goods in ‘storage vaults,’ which are basically wooden crates that are designed to hold about a room’s worth of boxes and furniture. We carefully load everything into these storage vaults and bring them to our warehouse, where they’re stacked like giant Lego bricks.”
Q: How do you handle records storage?
A: “Our records storage area is specially designed to hold standard-size storage boxes, and our shelving system is seismically anchored and equipped with fire monitors and sprinklers. In addition, we store ‘commercial goods’—anything from high-tech computers to specialized, non-document items—in a secure area that’s fenced in and only accessible to pre-approved individuals.”
 
Q: Can you destroy or shred my documents?
A: “Yes. Our shredding methods and equipment exceed the standards set by the National Association for Information Destruction (NAID), which monitors the practices of companies that facilitate information destruction. We have to meet strict criteria to maintain certification, including drug screens and background checks for all our employees.”
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SELECTED PHOTOS FROM Metropolitan Van & Storage, Inc.

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Metropolitan Van & Storage, Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Metropolitan Van & Storage, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 354 VERIFIED CUSTOMERS i

Norine B.

VERIFIED Metropolitan Van & Storage, Inc. CUSTOMER

1 of 354

Quality 10
10
Loyalty Yes
CRITIQUE

I have recommended them to others. I think what I liked the most is, they came over and did an estimate. I used them twice, both times they did an estimate that was not to be exceeded so I knew how much it would cost me. I previously used a mover that gave me an estimate and ended up charging me twice as much at the end.

I really appreciate the estimate that was not to be exceeded because I knew exactly what it would cost me.

David F.

VERIFIED Metropolitan Van & Storage, Inc. CUSTOMER

2 of 354

Quality 10
10
Loyalty Yes
CRITIQUE

I would advise them to try them.

They're cost-efficient and efficient. They met my needs.

Chester H.

VERIFIED Metropolitan Van & Storage, Inc. CUSTOMER

3 of 354

Quality 10
10
Loyalty Yes
CRITIQUE

They are very reliable and very knowledgeable about the whole packing and moving business. They were very prompt and delivered exactly what they said they would deliver.

I cannot really single any one thing out because the total experience was very positive. It was just what I expected and even just a little bit more. They went about it very professionally and we were quite satisfied with everything they did for the move. They made the moving process very stress free.

Alex M.

VERIFIED Metropolitan Van & Storage, Inc. CUSTOMER

4 of 354

Quality 10
10
Loyalty Yes
CRITIQUE

They provide great value and good customer service.

They work with heart.

Linda R.

VERIFIED Metropolitan Van & Storage, Inc. CUSTOMER

5 of 354

Quality 10
10
Loyalty Yes
CRITIQUE

They provided a gold tier standard of moving and were very cognizant of my furniture.

The professionalism of the team

Peter P.

VERIFIED Metropolitan Van & Storage, Inc. CUSTOMER

6 of 354

Quality 10
10
Loyalty Yes
CRITIQUE

They are reliable and consistently good.

It felt like the service was personal.

William N.

VERIFIED Metropolitan Van & Storage, Inc. CUSTOMER

7 of 354

Quality 10
10
Loyalty Yes
CRITIQUE

They were very good and efficient. I had no problems and it all went very smoothly.

They were very professional.

Craig J.

VERIFIED Metropolitan Van & Storage, Inc. CUSTOMER

8 of 354

Quality 10
10
Loyalty Yes
CRITIQUE

I would use them again and most likely will when we move again at some point within the next five years. They are honest and provide very quality work.

Their honesty and that they are on time, we used other companies where the people felt untrustworthy. The movers for Metropolitan were nice.

Lynette G.

VERIFIED Metropolitan Van & Storage, Inc. CUSTOMER

9 of 354

Quality 10
10
Loyalty Yes
CRITIQUE

They are very accommodating and they have great customer service. Every time I called to get a quote, they got back to me immediately.

The fact that you call and get your own service representative and that they will help you throughout the whole move

Margarita S.

VERIFIED Metropolitan Van & Storage, Inc. CUSTOMER

10 of 354

Quality 10
10
Loyalty Yes
CRITIQUE

They were very good and the people were nice.

They were really fast and hard workers. They took care to protect the furniture.

Mike O.

VERIFIED Metropolitan Van & Storage, Inc. CUSTOMER

11 of 354

Quality 10
10
Loyalty Yes
CRITIQUE

They were punctual and worked really hard. It was fairly warm the day we moved, but they never stopped working. They did more work than I would have wanted to have done in that heat.

For what they did, the price was very reasonable.

Mary E.

VERIFIED Metropolitan Van & Storage, Inc. CUSTOMER

12 of 354

Quality 10
10
Loyalty Yes
CRITIQUE

They were wonderful. I had moved a year before with a different company and it was a terrible experience. I can't say enough good things about Metropolitan. They were totally professional. It was wonderful.

Their professionalism and that they were well organized, listed everything, and were very friendly and pleasant

Marcus G.

VERIFIED Metropolitan Van & Storage, Inc. CUSTOMER

13 of 354

Quality 10
10
Loyalty Yes
CRITIQUE

They are knowledgeable, courteous, and can handle anything.

Their speed, accuracy of service, and billing

Susy R.

VERIFIED Metropolitan Van & Storage, Inc. CUSTOMER

14 of 354

Quality 10
10
Loyalty Yes
CRITIQUE

They were great. Everyone was helpful, efficient, and did a good job.

Elizabeth was great to work with. They were all really professional.

James H.

VERIFIED Metropolitan Van & Storage, Inc. CUSTOMER

15 of 354

Quality 10
10
Loyalty Yes
CRITIQUE

They were very professional and very helpful. It was a good experience.

The guys that unloaded everything were the best.

Dwight T.

VERIFIED Metropolitan Van & Storage, Inc. CUSTOMER

16 of 354

Quality 10
10
Loyalty Yes
CRITIQUE

They were well organized and efficient. Everything went well.

I like that I was able to get the move done in less time than I expected.

Susan D.

VERIFIED Metropolitan Van & Storage, Inc. CUSTOMER

17 of 354

Quality 10
10
Loyalty Yes
CRITIQUE

They did a very good job and the crew was very professional and helpful.

They were easy to work with, both the moving crew and the lady in the office, Jacqueline.

Ivy N.

VERIFIED Metropolitan Van & Storage, Inc. CUSTOMER

18 of 354

Quality 10
10
Loyalty No
CRITIQUE

The quality of service has diminished from when I used them years ago in 2014 until now, but I'd still give them a 10, because they did move me without anything breaking. It took several phone calls before I got them to finally get my kitchen packed.

They got the job done and the guy in charge did know his business. They didn't leave anything undone.

Dan G.

VERIFIED Metropolitan Van & Storage, Inc. CUSTOMER

19 of 354

Quality 10
10
Loyalty Yes
CRITIQUE

I was very satisfied.

They were on time and very professional.

John C.

VERIFIED Metropolitan Van & Storage, Inc. CUSTOMER

20 of 354

Quality 10
10
Loyalty Yes
CRITIQUE

It was a great experience. We had some of our things put in storage, so we could stage our house for sale. We will use them again when we move.

They were honest, they came in underbid, and we were very satisfied. The crew was just wonderful. They were nice, professional, and fast.

Read All 354 Survey Responses at Ratings View

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