Diamond Certified Company Report

Natural Landscaping Contractors

Diamond Certified Company Report

Natural Landscaping Contractors

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 18 VERIFIED CUSTOMERS i

Meghan H.

VERIFIED Natural Landscaping Contractors CUSTOMER

1 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

We thought they were very thorough and knowledgeable. They worked well with us and came up with a great plan for our yard.

We're very happy with the finished product.

Angie N.

VERIFIED Natural Landscaping Contractors CUSTOMER

2 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to call Paul. He's the best in the business.

The end result, the finished project, looks beautiful.

Jill G.

VERIFIED Natural Landscaping Contractors CUSTOMER

3 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They're thorough, knowledgeable, and very easy to work with.

They have brilliant ideas. I'm happy with their work.

Read All 18 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Paul Singh, Owner

Natural Landscaping Contractors provides a full range of landscape installation services for residential and commercial customers in Contra Costa and Alameda Counties. Typically, the company’s process starts with a thorough review of each client’s needs, which leads to developing a landscape plan. Once plans are complete, a majority of the work is installed by its own employees and overseen directly by the contractor. Typical services are pavers, concrete, masonry paving, planting, drainage and irrigation systems, decks, arbors, fences, custom water features, fountains, and landscape lighting.

Owner Paul Singh attributes much of Natural Landscaping Contractors’ success to its customer-oriented approach to the landscaping process. “We want every client to feel like they got their money’s worth and be completely happy with the finished product,” he says. “Customer satisfaction is our foremost concern with everything we do.”

Natural Landscaping Contractors is known for coming up with creative landscape designs that fulfill its clients’ specific needs. “We love the creativity that’s involved in designing and installing landscapes, and that passion naturally translates to a higher level of quality and customer satisfaction,” says Mr. Singh. “We get a lot of satisfaction knowing that our work is providing people with years of enjoyment.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Natural Landscaping Contractors

COMPANY CONTACT
Service AREA

Contra Costa County
Alameda County
Antioch
Concord
Pittsburg
Walnut Creek
Lafayette
El Cerrito
Hercules
Moraga
Clayton.

SERVICES PERFORMED

Landscape Design & Installation
Paving & Retaining Walls
Patio Design & Installation
Arbors, Decks, Pergolas, Gates & Fences
French, Channel & Surface Drains
Planting & Sod
Synthetic Lawns
Landscape Lighting
Water Features

BRANDS Supported
  • Belgard

  • CalStone

  • McNear Brick and Block

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Natural Landscaping Contractors

Company Profile

Natural Landscaping Contractors provides a full range of landscape installation services for residential and commercial customers in Contra Costa and Alameda Counties. Typically, the company’s process starts with a thorough review of each client’s needs, which leads to developing a landscape plan. Once plans are complete, a majority of the work is installed by its own employees and overseen directly by the contractor. Typical services are pavers, concrete, masonry paving, planting, drainage and irrigation systems, decks, arbors, fences, custom water features, fountains, and landscape lighting.

Owner Paul Singh attributes much of Natural Landscaping Contractors’ success to its customer-oriented approach to the landscaping process. “We want every client to feel like they got their money’s worth and be completely happy with the finished product,” he says. “Customer satisfaction is our foremost concern with everything we do.”

Natural Landscaping Contractors is known for coming up with creative landscape designs that fulfill its clients’ specific needs. “We love the creativity that’s involved in designing and installing landscapes, and that passion naturally translates to a higher level of quality and customer satisfaction,” says Mr. Singh. “We get a lot of satisfaction knowing that our work is providing people with years of enjoyment.”

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Company Philosophy

"Our mission is to improve our clients' quality of life by creating beautiful, durable outdoor spaces for them to enjoy for many years. We strive to provide unparalleled craftsmanship and exceptional customer service on every project, regardless of the extent of the work."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for landscape contractors that have earned the prestigious Diamond Certified award. For Natural Landscaping Contractors, the best way to achieve customer satisfaction is to take a collaborative approach to every job. “My clients often tell me that working with me is like working with a friend,” says owner Paul Singh. “Instead of coming in and taking charge of everything, I listen to my clients to get a clear idea of what they’re looking for and work closely with them throughout the landscaping process.”

Natural Landscaping Contractors has been providing landscape installation services for residential and commercial clients in Contra Costa and Alameda Counties since 2004. The company’s services include pavers, concrete, masonry paving, planting, drainage and irrigation systems, decks, arbors, fences, custom water features, fountains, and landscape lighting. Typically, its process starts with a thorough review of each client’s needs, which leads to developing a landscape plan that’s overseen directly by Mr. Singh.

Unlike less experienced landscape contractors that juggle multiple projects at once in an attempt to maximize their workload volume, Natural Landscaping Contractors focuses on one project at a time so it can ensure positive results. “It’s hard to stay focused when you have too many landscaping projects going on at once, and it can lead to delays and customer dissatisfaction,” says Mr. Singh. “That’s why I like to take projects one at a time–it allows me to give every client my full attention and effort.”

Another distinguishing attribute of Natural Landscaping Contractors is Mr. Singh’s comprehensive horticultural expertise, which he says is important for the overall quality of his work. “A good landscape contractor should have an eye for design as well as a thorough knowledge of plants and how they interact with each other. Horticulture is an extremely complex field, so it takes someone who knows exactly what they’re doing in order to produce quality, long-term results, and that’s what I provide on every project.”

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Industry Info

If you’re planning to install a hardscape feature on your property, consider the benefits of permeable pavers. One of the biggest trends in landscaping is the use of paver stones to create driveways, walkways, patios and other hardscape features. Given their numerous benefits, it’s not surprising that more and more homeowners are choosing this long-employed method. “Building with paver stones is a 2,000-year-old technique; in fact, the original roads in Rome were built this way,” says Paul Singh, owner of Natural Landscaping Contractors in Concord. “There’s a reason paver stones are still around and regaining popularity—they work really well.”

One of the most advantageous attributes of a paver stone installation is its superior flexibility. Because it’s comprised of multiple pieces, a paver driveway or walkway can better withstand gradual shifts in the earth, making it less likely to form cracks than a solid concrete slab. Also, paver stones allow you to easily make repairs and alterations. “A paver stone installation is very easy to fix—you just remove the damaged stones and replace them,” affirms Mr. Singh. “In contrast, when a concrete slab gets damaged, you basically have to take the whole thing out and redo it, which can be very costly.”

Another attribute that makes paver stones a great option is their permeability. Unlike a slab of concrete, which causes water runoff, pavers allow water to penetrate the surface, trickle down and recharge the water table. Other benefits include longevity and aesthetic appeal.

If you decide to install paver stones on your property, the best way to maintain their longevity is to regularly clean them. Also, it’s important to remember that concrete, clay, natural stone and pavers all need to be cleaned differently. For example, some common cleaners may be too harsh for natural stone, while others may contain acid that strips concrete pavers of their color. Always consult the manufacturers of these products to gain a clear understanding of how a certain cleaner should be used.

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Frequently Asked Questions

Q: Can you provide references?

A: Yes. Much of my business is referral-based, so I’m proud to share my past work with new clients. In some cases, I can even arrange for clients to visit recently completed jobsites.

Q: Is the owner present on the jobsite?

A: Absolutely. I’m always on the jobsite so I can oversee the details and ensure quality control.

Q: Can you work within my budget?

A: Typically, yes, as long as your budget is realistic. It should also be sufficient to do the project correctly—otherwise, it’s not going to last and you’ll have to spend more money over the long term.

Q: Do you keep up with new trends in the industry?

A: Yes, I always have an eye on what’s happening in the landscaping industry. Things are constantly changing, so in order to maintain my high-quality services, I need to stay current with those changes. That’s why I attend training classes and trade shows to learn about the latest products and techniques.

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SELECTED PHOTOS FROM Natural Landscaping Contractors

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Paul Singh

Expert CONTRIBUTOR PROFILE
  • Paul Singh is a lifetime veteran of the landscaping industry and owner of Natural Landscaping Contractors, a Diamond Certified company. He can be reached at (925) 201-6127 or by email.

Paul Singh: A Natural Move

By James Florence, Diamond Certified Resource Reporter

CONCORD — Paul Singh was raised in the landscaping industry, so it was only natural for him to combine his experiential background with his entrepreneurial drive. “My father was a landscape contractor, so I got involved with the field at a fairly young age,” he recounts. “Growing up, my goal was always to own a business one day, and since I already had knowledge and experience with landscaping, I decided it would be a good way to go. After studying business in college, I worked with my dad for a few more years before getting my contractor’s license and starting my own business.”

Today, as owner of Natural Landscaping Contractors, Paul says he enjoys staying on the cutting edge of his field. “This is the type of industry where things are constantly changing and you’re constantly learning, so I’m always in sort of a growth mode. I feel like I could keep going in this business forever and never get bored.”

Originally from India, Paul came to the United States at the age of 17. “It was tough coming here from India,” he remembers. “I feel like I lost a few years just trying to learn a new culture, but I think I got them back once I adjusted to life here.” Today, as a resident of Concord (where he lives with his wife, Baljit, and their three children), Paul considers the Bay Area a perfect place to be a landscape professional. “Besides the great weather, people here are willing to spend money on their homes and landscapes, so there’s a very good market for what I do.”

In addition to working outdoors, Paul likes spending his free time there as well. “My family and I love outdoor activities like hiking, boating and skiing, depending on the time of year,” he affirms. “We also like to travel, but since we’re a young, growing family, we haven’t been able to do as much of that as we’d like. I think it will happen more as life progresses.”

In his life and career, Paul espouses the importance of taking a thorough approach. “When addressing an issue, whether it’s with your family or a customer, it’s important to be thorough and not just take the easy route,” he explains. “Rather than putting a bandage on it, you need to uncover the real issues and deal with them, as well as be proactive about dealing with them in the future. I think that’s a crucial part of doing well in both life and business.”

When asked the first thing he’d do if he were to retire tomorrow, Paul says he’d get involved in charity work. “My wife and I have hopes of one day going back to India and doing charity work, particularly with the youth. I’ve always considered the teenage years as a critical formative time that can determine the course of one’s adult life. That’s why I’d love to help out in some way, whether by doing job training or counseling at-risk youth. I think that would be a really good use of my retirement years.”

Ask Me Anything!

Q: What’s your favorite local restaurant?
A: Our kitchen at home—my wife cooks really good food.

Q: What’s your favorite holiday?
A: Any holiday that gives me an extra day off with my family.

Q: What’s your earliest memory?
A: Learning to walk. I can remember my family helping and encouraging me as I took my first steps. It’s pretty amazing that I can remember that far back, considering I can barely remember what I did yesterday!

Q: Do you collect anything?
A: Vinyl records. I have a whole bunch of them, ranging in genre from electronic music to classic rock.

Q: If you could time-travel, would you go to the past or the future?
A: Probably the past, just to relive some of my chaotic, carefree youth.

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Expert articles
  • How to Establish a Drought-Friendly Lawn

    CONCORD — Due to the recent drought, many California residents are opting to replace their lawns with more drought-tolerant alternatives like rock gardens and synthetic turf. However, some homeowners aren’t as enthusiastic about the prospect of giving up the soft, lush lawns to which they’ve grown accustomed. If this is the case for you, there’s good news: By following a few simple guidelines, you can install a lawn that consumes far less water than the average.

    1. Get the lawn area as level as possible, maintaining a slope of no more than 2 percent to minimize water run-off.

    2. Before installing your turf, make sure the soil is properly prepared. Add compost and till the soil to a minimum depth of four to six inches.

    3. Install sprinklers around the entire area of the lawn to avoid any dry spots. Rotary sprinkler heads are a better choice than static heads: they have more flexibility for adjustments and emit water more slowly, which reduces water loss by giving the soil a better chance to absorb it.

    4. Once installed, give your lawn three to four weeks to become fully established. It typically takes about 28 days for the turf roots to grow to a mature length. This is crucial, because the deeper the roots, the less water your lawn will require.

    5. Once your lawn is established, keep it on a tight irrigation schedule—in most cases, three to four watering sessions per week is adequate. To avoid overwatering, establish a clear idea of how much your lawn really needs.

    6. Fertilize your lawn three to four times a year, and patch and aerate it at regular intervals. By taking proactive measures before, during and after installing your lawn, you’ll be able to minimize its water consumption without diminishing its aesthetic qualities.

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Expert video tip
  • Video: How to Plant a Drought-Friendly Lawn

    Complete Video Transcription:

    CONCORD — Host, Sarah Rutan: If you’re torn between planting a lawn and conserving water, you’ll be glad to know there’s a way to do both. Today we’re in Concord with Diamond Certified Expert Contributor Paul Singh of Natural Landscaping Contractors to learn more.

    Diamond Certified Expert Contributor, Paul Singh: So, I will go over how to establish a lawn that’s drought-friendly. Most people are concerned about water conservation with the current drought. And a lawn is one of those things that a lot of people still want to have. It does take water, but there are things you can do so you can make a drought-friendly lawn. So, the main thing is during the installation process there are steps that need to be taken to make sure that the lawn is a healthy lawn. It has less work.

    During the installation process there’re four things you want to really pay attention to. You want to keep the lawn as level as possible, so there is not too much water run-off. Try to keep the slope no more than 2% on the lawn, to avoid the water run-off. During the installation process you want to make sure the soil is prepped properly, at least 4 to 6” of depth of soil preparation, you want to add some compost to it. And once installed, you also want to make sure the sprinklers are covering the entire area, so you have no dry spots. Once the lawn is established, the initial cut, it’s very important to give it at least three to four weeks. It takes about 28 days for the lawns to completely grow their roots. So, that initial part is very important because the deeper the roots are, the more drought-friendly the lawn’s going to be.

    And the ongoing things are watering the lawn, keep it on a schedule. Typically three to four times a week is enough. You would normally use either rotary heads or static sprinkler heads. Rotary seems to work better. They have a little bit more flexibility as far as adjusting-wise. They also water slowly. So, the soil has a better chance for the water to actually get saturated into the soil.

    The last thing is fertilization. It typically happens three to four times a year. The lawn needs it. And it’s something that really gets, you know, forgotten by most people. The other couple of things are aeration and patching. Patching you might have to do twice a year. Aeration could be once a year or once every other year. Hopefully, I have given you some tips and useful information to make a drought-friendly lawn.

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Natural Landscaping Contractors WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Natural Landscaping Contractors
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 18 VERIFIED CUSTOMERS i
Natural Landscaping Contractors : Average 9.4 out of 10 based on 18 unique customer surveys of customer satisfaction.

Meghan H.

VERIFIED Natural Landscaping Contractors CUSTOMER

1 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

We thought they were very thorough and knowledgeable. They worked well with us and came up with a great plan for our yard.

We're very happy with the finished product.

Angie N.

VERIFIED Natural Landscaping Contractors CUSTOMER

2 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to call Paul. He's the best in the business.

The end result, the finished project, looks beautiful.

Jill G.

VERIFIED Natural Landscaping Contractors CUSTOMER

3 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They're thorough, knowledgeable, and very easy to work with.

They have brilliant ideas. I'm happy with their work.

Kay S.

VERIFIED Natural Landscaping Contractors CUSTOMER

4 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a reasonable price. Paul is friendly, fair, and easy to work with.

Paul is wonderful. He has a fair price and a nice personality.

Matt N.

VERIFIED Natural Landscaping Contractors CUSTOMER

5 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

The owner is very helpful with the design and the installation. He was hands-on and worked well with me throughout the entire process.

I liked the personal attention that Paul gave me throughout the job.

Dean N.

VERIFIED Natural Landscaping Contractors CUSTOMER

6 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell a friend to use them. I've already recommended Paul a few times. He's awesome.

He's easy to work with, reliable, and he does a good job.

Emily K.

VERIFIED Natural Landscaping Contractors CUSTOMER

7 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell another consumer to use them.

I like Paul. He's timely, efficient, and detailed. He comes up with great ideas.

Erin M.

VERIFIED Natural Landscaping Contractors CUSTOMER

8 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've recommended Paul Singh to many of my friends. I told them about his amazing work, that he's very good to work with, and he has very creative ideas.

That's a good question. He's always willing to listen and always willing to work with us. He offered suggestions that we would have never thought of.

Charlotte I.

VERIFIED Natural Landscaping Contractors CUSTOMER

9 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's thorough, professional, and reputable.

He did a top-notch job. To be honest, what Paul does is more like artwork, rather than landscaping.

Lorrie M.

VERIFIED Natural Landscaping Contractors CUSTOMER

10 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're creative, honest, and trustworthy.

I liked that they were creative.

Tina T.

VERIFIED Natural Landscaping Contractors CUSTOMER

11 of 18

Quality 9
9 10
Loyalty Yes
CRITIQUE

They're very professional, their prices are very fair, and they have good follow through on what they say will get done.

The best things would be a combination of their competitive prices and the level of professionalism and integrity that they have.

Jeff K.

VERIFIED Natural Landscaping Contractors CUSTOMER

12 of 18

Quality 9
9 10
Loyalty Yes
CRITIQUE

Paul was conscientious, very personable, and I had a great experience.

He's very easygoing, and he knows what he's doing.

Monica B.

VERIFIED Natural Landscaping Contractors CUSTOMER

13 of 18

Quality 9
9 10
Loyalty Yes
CRITIQUE

I would say I had a positive experience. The crew did a good job. Paul, the owner, is competent and did everything I asked him to do.

He understood what I wanted. I like that his prices were a lot more reasonable than other companies in the area. His crew was very hardworking, courteous, and professional. I'm very happy.

Mr. B.

VERIFIED Natural Landscaping Contractors CUSTOMER

14 of 18

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were very flexible, easy to work with, and very accommodating.

We had a good experience with Paul, the owner. He's personable, communicative, and reliable.

Irene A.

VERIFIED Natural Landscaping Contractors CUSTOMER

15 of 18

Quality 9
9 10
Loyalty Yes
CRITIQUE

They're really good with the designing aspect of the job. I was very satisfied with them, unlike other companies I've used in the past. They brought their design experience and their skills to the table, which totally impressed me. I value them. Basically, I told Paul what I wanted, he put it together nicely, and he gave me his professional input. He definitely has a ton of knowledge, and it really shows.

I felt he was very personable and knowledgeable. I felt like he really listened to us, while keeping our budget in mind.

Brandy C.

VERIFIED Natural Landscaping Contractors CUSTOMER

16 of 18

Quality 9
9 10
Loyalty Yes
CRITIQUE

They are all very nice and stand behind the work that they do.

Paul is a very nice man.

Rick D.

VERIFIED Natural Landscaping Contractors CUSTOMER

17 of 18

Quality 8
8 10
Loyalty Yes
CRITIQUE

I'm only good with yes or no questions.

They were timely and did everything we needed them to do.

John G.

VERIFIED Natural Landscaping Contractors CUSTOMER

18 of 18

Quality 7
7 10
Loyalty Yes
CRITIQUE

I think I would tell them that I was satisfied with the service that they provided me with.

I liked Paul's personal style of communicating with me.

Read All 18 Survey Responses at Ratings View