Diamond Certified Company Report

Antioch Napa Auto Care

Diamond Certified Company Report

Antioch Napa Auto Care

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

James G.

VERIFIED Antioch Napa Auto Care CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They have good people.

Mark B.

VERIFIED Antioch Napa Auto Care CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

One of the things I will say is they were very forthcoming with the information they gave us. I went from a Mazda dealership to Napa Auto Care and now I won't go anywhere else.

They are honest. When they needed to do another test that cost more money, they gave me the option to say yes or no. I didn't just get a crazy bill that I didn't know about.

Dee F.

VERIFIED Antioch Napa Auto Care CUSTOMER

3 of 100

Quality 9
9 10
Loyalty Yes
CRITIQUE

They are fine.

They are always available.

Read All 100 Survey Responses at Ratings View
Diamond certified company PROFILE

Eric and Jodi Zugnoni, Owners

Antioch Napa Auto Care repairs and maintains all types of vehicles (including motor homes) at its Antioch facility. The company has the training and equipment to handle every aspect of auto repair, from routine oil changes and “check engine” light diagnostics to comprehensive engine work, and it’s also qualified to perform smog repairs, fuel economy tests, used vehicle inspections and more.

Co-owner Jodi Zugnoni says Antioch Napa Auto Care’s customer-oriented approach to auto care has allowed the company to build a loyal clientele base. “We treat our customers like they’re friends or family members, and they really respond to that. We understand that they’re trusting us to make sure their vehicles are as safe as possible, and we take that responsibility very seriously.”

Antioch Napa Auto Care communicates with its customers throughout every step of the auto repair process, from clearly explaining the repairs they need to following up after the service is complete. “We love talking to our customers,” affirms co-owner Eric Zugnoni. “Most of them have our personal cellphone numbers and email addresses, so they know they can get ahold of us any time they have questions or concerns.”

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Antioch Napa Auto Care

Locations

Contra Costa County

Get Directions
SERVICES PERFORMED

Auto Repair & Maintenance
Electrical & “Check Engine” Light Diagnostics
Smog Diagnostics & Repairs
A/C Repair
Brake Service & Repair
Suspension & Steering Service
Oil Changes
Motor Home Repairs

BRANDS Supported
  • Napa

  • Bosch

  • Blaylock

  • Denso

  • NTK

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Antioch Napa Auto Care

Company Profile

Antioch Napa Auto Care repairs and maintains all types of vehicles (including motor homes) at its Antioch facility. The company has the training and equipment to handle every aspect of auto repair, from routine oil changes and “check engine” light diagnostics to comprehensive engine work, and it’s also qualified to perform smog repairs, fuel economy tests, used vehicle inspections and more.

Co-owner Jodi Zugnoni says Antioch Napa Auto Care’s customer-oriented approach to auto care has allowed the company to build a loyal clientele base. “We treat our customers like they’re friends or family members, and they really respond to that. We understand that they’re trusting us to make sure their vehicles are as safe as possible, and we take that responsibility very seriously.”

Antioch Napa Auto Care communicates with its customers throughout every step of the auto repair process, from clearly explaining the repairs they need to following up after the service is complete. “We love talking to our customers,” affirms co-owner Eric Zugnoni. “Most of them have our personal cellphone numbers and email addresses, so they know they can get ahold of us any time they have questions or concerns.”

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Company Philosophy

“Our customers are the most important part of our business, so we focus on earning their trust and keeping them happy so they feel good about coming back and recommending us to others. Ultimately, their safety and satisfaction are our top priorities.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair companies that have earned the prestigious Diamond Certified award. For Antioch Napa Auto Care, the keys to keeping customers happy are simple: treat them like family and do whatever it takes to get them back on the road as safely and efficiently as possible. “Our goal is to take customer care to a new level,” says co-owner Eric Zugnoni. “Our customers have our phone numbers and email addresses, and we make sure they know they can contact us 24/7 if they have any problems. Even if we receive a call at 2am from a stranded customer, we’ll send a tow truck and meet them at our shop.”

Antioch Napa Auto Care has been repairing and maintaining all types of vehicles (including motor homes) at its Antioch facility since 2012. The company is qualified to handle everything from routine oil changes and “check engine” light diagnostics to comprehensive engine work, and it also has the training and equipment to perform smog repairs, fuel economy tests, and used vehicle inspections.

Unlike less experienced auto repair shops that take a “hands-off” approach to keeping their clients informed about their work, Antioch Napa Auto Care takes the time to talk with each customer about their specific repairs and explain why they’re necessary. “People don’t like when mechanics talk down to them or simplify things too much, so we never do that,” says Mr. Zugnoni. “We’re always honest with our customers, and we talk to them about technical and financial details in a way that summarizes the information without dumbing it down.”

Ultimately, Mr. Zugnoni sees Antioch Napa Auto Care’s company-wide dedication to quality control as its most important attribute. “We’re perfectionists,” he affirms. “We double-check every aspect of our work, from making sure all the engine caps are on before closing the hood to having another technician verify that our timing belt spots are lined up. We’re very proud of the quality of our work—it keeps our customers happy and ensures their vehicles are safe to drive.”

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Industry Info

Why you should choose (and stick with) a local auto repair shop.

Most consumers prefer to work with local businesses. No one wants to feel like just a number, so dealing with hometown employees and company owners who care for customers like friends can be a best-case scenario. “People tend to like working with independently owned auto repair shops that aren’t franchises,” affirms Eric Zugnoni, co-owner of Antioch Napa Auto Care in Antioch. “Independent shops can offer a wider variety of services, provide more personalized care, and hire and train employees who match their company culture.”

Prioritize long-term value over quick fixes

But what about relying on franchise shops for oil changes and tire rotations? “I always try to encourage people to go to an actual mechanic rather than a quick-change shop,” offers Mr. Zugnoni. “Many chains hire employees who aren’t even mechanics. They’re trained to perform the services that the shop provides, but that doesn’t always lead to the best outcome. A local shop will hire professional mechanics who will look out for all the components of your vehicle, even if they’re just performing routine services.”

Build loyalty with a locally owned repair shop

Once you’ve found an auto repair shop that you like, stick with it. “It’s best not to hop around from shop to shop,” cautions Mr. Zugnoni. “If something goes wrong, the shops could point fingers at each other, which can cause gaps or overlaps in service if one shop doesn’t know which services the other shops have provided.”

Some local shops offer nationwide warranties

Many local auto repair shops offer longer or more comprehensive warranties than franchises, and some even coordinate with national repair programs to provide wider coverage beyond their shop alone, like free towing and no-deductible repairs anywhere in the United States.

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Frequently Asked Questions

Q: How much will it cost to fix my car?

A: We need to thoroughly inspect and diagnose the vehicle before providing an estimate, but once we determine that information, we’ll let you know what to expect in terms of cost.

Q: Do you charge for estimates or diagnostics?

A: We have set prices for inspections for oil leaks, noises, doors that won’t open or close, power windows and similar items. We also have set prices for diagnostics for smog failures, ‘check engine’ lights, major electrical and drivability problems, and other issues. The inspections are usually pretty short, but some diagnostics can take hours to complete.

Q: Will you credit my diagnostic or inspection fees to my final invoice?

A: We don’t usually credit diagnostics because they can take hours to complete, but we’re an honest shop, so if we find something within the first 15 minutes, we won’t charge you the full diagnostic fee. Other inspection fees can be waived, like if we do a brake inspection and you need new brakes.

Q: How long will it take to repair my car?

A: It depends on what we find and the availability of parts. As soon as we know what’s wrong with your car and what parts we need to fix it, we’ll call our parts vendors and give you an estimated time for when your vehicle will be ready.

Q: How are you protecting your employees and customers from COVID-19?

A: We used to have a snack bar and coffee bar, but we removed them for health and safety reasons. We use gloves and cleaning cloths, and before our technicians start working on a vehicle, they sanitize door handles, the steering wheel, the gear shifter and other items they might need to touch. When they’re finished with the repairs, they do the same thing and make sure the vehicle is completely sanitized before returning it.

Q: Can I drop off my vehicle before or after normal business hours?

A: Yes. We have someone who lives on the premises, so they can open the gate and help you drop off or pick up your car at any time.

Q: Can you install parts that I provide?

A: No, because there are lots of liability issues that come with using customer-supplied parts. For example, if we install a starter that you supplied and your car catches fire the next day, it would be impossible to know who’s at fault. Did we install the starter incorrectly or was the part defective? Instead, we supply the parts so we can provide solid warranties.

Q: Is your shop part of a franchise?

A: No, we’re an independently owned shop. We chose to become a NAPA Auto Care shop because it gives our customers nationwide free towing and lets them take their vehicles to any of the 13,000 NAPA centers throughout the United States for no deductible. Our customers like that because they get the benefit of working with a local, independent business while still receiving nationwide service.

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Antioch Napa Auto Care WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Antioch Napa Auto Care
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

James G.

VERIFIED Antioch Napa Auto Care CUSTOMER

1 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

They have good people.

Darryl C.

VERIFIED Antioch Napa Auto Care CUSTOMER

2 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Good people and a good place to do business

Good place to do business

David W.

VERIFIED Antioch Napa Auto Care CUSTOMER

3 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

That's where I go and they are the best in town.

I take the truck in and they fix it or I buy parts. They are just good.

Chad M.

VERIFIED Antioch Napa Auto Care CUSTOMER

4 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are good.

They do a good job.

Miguel A.

VERIFIED Antioch Napa Auto Care CUSTOMER

5 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are great people to deal with. They always take care of you and are happy to serve you.

They are always willing to help you and get you in and out right away. I own a business and I need my truck quick. I call Eric and tell him I need something and he says sure no problem, so I like that.

Armando R.

VERIFIED Antioch Napa Auto Care CUSTOMER

6 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Always willing to help and ready to go, I'm in and out.

They are fast and easy to deal with.

Curtis G.

VERIFIED Antioch Napa Auto Care CUSTOMER

7 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

You'll never be taken advantage of. They take care of their people. They are experts, the quote is always accurate, the integrity has always been high, the owner has always been integral, and to mention that I have no personal ties.

Just that I always get answers, you have to pay a little more, but you always get answers and nothing is ever outside of his realm to fix. There's no confusion. The quote is always the same when everything is done.

Frank V.

VERIFIED Antioch Napa Auto Care CUSTOMER

8 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are the best and last honest mechanic in California. They are very good with their cleanliness. If they say they are going to do something, they do it. They are trustworthy, very nice people, and I have never had a problem with them. I have been doing business with them for over 20 years. I followed the owner from shop to shop until he opened this one.

Their cleanliness, the clean up, and very professional

Willie C.

VERIFIED Antioch Napa Auto Care CUSTOMER

9 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Honest and reliable

The convenience

Gary S.

VERIFIED Antioch Napa Auto Care CUSTOMER

10 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Eric is the man to talk to. I retired and sold the company, so I'm unsure if he is still there, but they are great.

The service and professionalism

Gabriel M.

VERIFIED Antioch Napa Auto Care CUSTOMER

11 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are truthful.

They take the time to sit with you and discuss things, which is really helpful.

Dwayne C.

VERIFIED Antioch Napa Auto Care CUSTOMER

12 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I think they are really good. They treat their customers as they should be treated. The work is good, and they won't try to sell you on a service that you may not need.

They have a honest team of professionals.

Dheera D.

VERIFIED Antioch Napa Auto Care CUSTOMER

13 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I recommend them to everyone.

They give me a print of everything and they have coffee. They are a 10.

Juan G.

VERIFIED Antioch Napa Auto Care CUSTOMER

14 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Well, they are the best.

Eric was the best. I don't know if he's still there or not.

Miguel O.

VERIFIED Antioch Napa Auto Care CUSTOMER

15 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They were good.

I thought they had a good service.

Sebastian H.

VERIFIED Antioch Napa Auto Care CUSTOMER

16 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are fine.

They are quick.

Gene H.

VERIFIED Antioch Napa Auto Care CUSTOMER

17 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

They run a good shop.

Marci H.

VERIFIED Antioch Napa Auto Care CUSTOMER

18 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I like them. They do a good job.

I don't know really. I mean they have a good shop.

Bryan Z.

VERIFIED Antioch Napa Auto Care CUSTOMER

19 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Coming from someone who is a mechanic and usually does all of my own work, I think they are great.

I mean, they just know their stuff.

John R.

VERIFIED Antioch Napa Auto Care CUSTOMER

20 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

It's been a while, but I think they are a really good shop to use.

The prices are fair and the parts are good.

Read All 100 Survey Responses at Ratings View

Contact Info