Diamond Certified Company Report

Advanced Auto Glass & Detail

Diamond Certified Company Report

Advanced Auto Glass & Detail

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 225 VERIFIED CUSTOMERS i

Brad R.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

1 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional. I would highly recommend them. They did a really good job. I ordered the windshield and I didn't have to wait for them to install it, and there wasn't any sloppy glue work or anything.

I liked their professionalism, I am a stickler about doing things right, and they did just that. I'm happy with their services.

Jacob D.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

2 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were quick. They took care of my problem. I was impressed with their quality and their price.

I liked how efficient they were and how quickly they did the job.

Fred M.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

3 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

Any time we have any detailing or anything that they do, we go straight to them. Their prices are reasonable, and they always meet or beat others' prices.

They explained everything they are doing exactly as it's happening. They do their best to make sure the work they are doing lasts.

Read All 225 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Tiffany and Austin Jacobs are owners of Advanced Auto Glass & Detail.

Advanced Auto Glass & Detail provides a variety of services at its Santa Rosa facility, including auto glass replacement, windshield repair, window tinting, and complete interior and exterior auto detailing for cars, trucks, vans, RVs, boats, trailers, and show cars. For the convenience of its local customers, the company also offers full-service mobile auto glass replacement.

Owners Austin and Tiffany Jacobs established Advanced Auto Glass & Detail in 2001, but Austin has been a glass specialist for more than 25 years. “Austin is a real go-getter,” says Mrs. Jacobs. “He’s highly motivated and a hard worker.” The company’s technicians share Mr. Jacobs’ work ethic and utilize their extensive training to provide same-day service for most vehicles.

Advanced Auto Glass & Detail is a favorite referral source for many Sonoma County auto dealerships. “We’ve been working with dealerships for so long and built such good relationships with them that they’re confident referring us to their customers,” says Mrs. Jacobs. “They know we do a good job and always back up our work.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Advanced Auto Glass & Detail

Locations

Sonoma County

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SERVICES PERFORMED

Auto Glass Replacement
Windshield Repair
Window Tinting
Auto Detailing

BRANDS Supported
  • Carlex

  • Carlite

  • Mopar

  • Pilkington

  • Sika

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Advanced Auto Glass & Detail

The Advanced Auto Glass & Detail team stands outside the company’s Santa Rosa Avenue facility.

Company Profile

Advanced Auto Glass & Detail provides a variety of services at its Santa Rosa facility, including auto glass replacement, windshield repair, window tinting, and complete interior and exterior auto detailing for cars, trucks, vans, RVs, boats, trailers, and show cars. For the convenience of its local customers, the company also offers full-service mobile auto glass replacement.

Owners Austin and Tiffany Jacobs established Advanced Auto Glass & Detail in 2001, but Austin has been a glass specialist for more than 25 years. “Austin is a real go-getter,” says Mrs. Jacobs. “He’s highly motivated and a hard worker.” The company’s technicians share Mr. Jacobs’ work ethic and utilize their extensive training to provide same-day service for most vehicles.

Advanced Auto Glass & Detail is a favorite referral source for many Sonoma County auto dealerships. “We’ve been working with dealerships for so long and built such good relationships with them that they’re confident referring us to their customers,” says Mrs. Jacobs. “They know we do a good job and always back up our work.”

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Company Philosophy

“We believe in always providing excellent customer service. We're price-competitive and try to match or beat prices to give our customers the best deals. We'll even do direct insurance billing to make the process as easy as possible, and on top of that, we back all our workmanship with a lifetime warranty.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto glass companies that have earned the prestigious Diamond Certified award. For Advanced Auto Glass & Detail, achieving and maintaining customer satisfaction is a direct result of the personalized approach it takes to each job. “We’ve developed a positive reputation for taking care of our customers and making sure they’re happy,” says Tiffany Jacobs, who owns the shop with her husband, Austin. “We believe in always providing excellent customer service, and that’s been the key to our success.”

Advanced Auto Glass & Detail has been replacing auto glass, repairing windshields, tinting windows, and providing interior and exterior detailing for cars, trucks, vans, RVs, boats, trailers and show cars since 2001. In addition to performing work at its Santa Rosa facility, the company offers mobile auto glass replacement services to customers throughout Sonoma County.

Unlike auto glass companies that hire employees with little technical experience, Advanced Auto Glass & Detail maintains a staff of highly experienced technicians who are trained and certified in industry-best installation methods and procedures. “Our installers have the skills to get the job done correctly the first time,” says Mrs. Jacobs. “We also provide a lifetime guarantee for all our labor, so if a customer ever has a problem, they can be assured we’ll back up our work 100 percent.”

To further distinguish itself from its competition, Advanced Auto Glass & Detail offers specialized services that other shops aren’t equipped to handle, including flat glass repairs for older vehicles (a process that involves ordering, cutting, sizing and installing) and rock chip repairs. “If a customer has a small rock chip in their windshield, we can fill it and keep it from spreading,” explains Mrs. Jacobs. “Best of all, that type of repair is covered free of charge by most major insurance companies.”

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Industry Info

Know when to replace or repair your damaged windshield. A damaged windshield used to necessitate an immediate replacement, but new advancements in auto glass have made it possible to repair some cracks and chips instead. To decide whether you should repair or replace your windshield, consider the following tips:

When to repair
The windshield repair process usually involves injecting liquid into damaged areas to fill in cracks and chips, which makes the damage invisible and restores the windshield’s original strength. Here’s some more information about windshield repair:

• Most windshield repair shops can repair rock chips that are smaller than the size of a quarter and cracks that are smaller than three inches in length. Some facilities even have the training and equipment to repair cracks up to 12 inches in length.
• Some shops may not be willing to repair cracks or large chips that are in the driver’s line of vision. This is because the repair process can cause the glass to distort, and even minor distortion can be dangerous for drivers and passengers.
• Repairs should be done as quickly as possible to keep the crack or chip from spreading or spiderwebbing due to motion or moisture. Some auto glass repair shops even offer mobile windshield repair services.
• Most insurance agencies cover crack and chip repair, since repairs are much less expensive than replacements. Your auto glass dealer should be able to tell you if your repairs will be covered by your insurance company.

When to replace
During the windshield replacement process, the entire windshield must be removed (including the moulding around the windshield). For this reason, replacement is recommended only in cases where the windshield is damaged beyond repair or has cracks and chips that can’t be filled (larger than one inch in diameter) without compromising the integrity of the glass. Here’s some more information about windshield replacement:

• If your windshield was impacted by a large object or involved in a major crash, it should be replaced even if the cracks or chips aren’t large. That’s because the glass and supporting frame could be weakened, leaving the windshield prone to cracking in the future.
• In California, it’s illegal to drive with a cracked windshield. You may face fines if you don’t immediately take your car in for a windshield replacement.
• Most windshield replacements are considered safety/preventative measures, which means most insurance companies will cover the costs, although a deductible may apply.

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Frequently Asked Questions

Q: Do you offer mobile auto glass repair?

A: Yes, we offer free mobile auto glass repairs anywhere within Sonoma County. A lot of people can’t get away from work during business hours, so they really appreciate that we’re able to come to them.

Q: Do you offer auto detailing packages?

A: Yes. We create detailing packages based on our customers’ budgets and desires. A full detail is about a four-hour process, and that’s always done at our facility, but if someone doesn’t want a full detail, we can skip the carpet steam cleaning and just do an interior wipe down. We customize our services based on what works best for the customer.

Q: Can I combine services?

A: Definitely. If you want detailing and glass repair, we can do the glass work first and take care of the detailing afterward.

Q: Will you accept my insurance?

A: We work with all major insurance companies and take care of all the paperwork. The only thing you’re responsible for is the deductible.

Q: Can you provide same-day service?

A: Yes, we can usually do both glass and detailing work the same day a customer calls. If you call us in the morning, we can generally have the glass delivered that day and take care of it immediately.

Q: Do you guarantee your work?

A: We provide a lifetime guarantee on all our workmanship, and that’s stated on every invoice.

Q: Do you provide shuttle services?

A: Yes, but it’s helpful if you let us know ahead of time. We can also arrange a ride if you need to get back to work.

Q: Are you involved in the local community?

A: Yes. We sponsor baseball teams and car shows here in Santa Rosa, and we also sponsor a local kid who races a sprint car.

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Diamond Certified RATINGS ON Advanced Auto Glass & Detail
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 225 VERIFIED CUSTOMERS i
Advanced Auto Glass & Detail : Average 9.0 out of 10 based on 225 unique customer surveys of customer satisfaction.

Brad R.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

1 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional. I would highly recommend them. They did a really good job. I ordered the windshield and I didn't have to wait for them to install it, and there wasn't any sloppy glue work or anything.

I liked their professionalism, I am a stickler about doing things right, and they did just that. I'm happy with their services.

Jacob D.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

2 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were quick. They took care of my problem. I was impressed with their quality and their price.

I liked how efficient they were and how quickly they did the job.

Fred M.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

3 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

Any time we have any detailing or anything that they do, we go straight to them. Their prices are reasonable, and they always meet or beat others' prices.

They explained everything they are doing exactly as it's happening. They do their best to make sure the work they are doing lasts.

John B.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

4 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was just a windshield in my truck. They put the windshield in, and it worked out really well, no problem. It was no different than a grocery store. They are worth going to. I don't know how many windshields they have, like something on 1942 Chevy, but they did a good job.

They got the service done. When I went in, they had the work done.

Jeff C.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

5 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is a really difficult place to park.

They were efficient. It was busy, and they were still able to be efficient.

Cynthia C.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

6 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I loved the short experience with them. They were very friendly and very understanding about the situation. They helped me out a lot.

The glass they replaced is still in the car, so good glass.

Sarah F.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

7 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very satisfied with their service. I would recommend them to others.

They were quick. They have a very fast process.

Glenn F.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

8 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought it was a simple process. I dropped off the car and when they were done, I picked it up, nothing major.

I haven't had any issues with the window since.

Jeff F.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

9 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought that they were very positive about fixing a pretty big crack. There is a bit of a blurry spot there still, but I think it is okay.

I don't know. They fixed the window, I guess.

Troy G.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

10 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They were professional and got the job done.

Maria H.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

11 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job. I mean I'm willing to go back.

I recall that they got me in quickly and got the service done in a timely manor.

Jonna H.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

12 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

Positive experience

The work was done quickly, and it was affordable.

Nick M.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

13 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

Well, I don't remember anything bad. I thought it was fine.

They were very professional and quick.

Brandon M.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

14 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job.

They do high quality work for a good price.

Jude M.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

15 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great facial hair, really prompt, and they did great work.

Very courteous, and they got things done on time.

Mike N.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

16 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They did a good job.

They got the window repaired. I don't know.

Bob P.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

17 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought the work that they did was good. They were fast, seemed like a great business.

They handled all of the insurance stuff, so I didn't really have to do much.

Richard R.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

18 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good. I would say that if you need something done with glass on your car, go see them.

They were just really cool people.

Sandra S.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

19 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought the people there were pleasant to deal with. They were done quickly, and the work has held up over time.

They were very professional.

Christa S.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

20 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I felt like they did a good job.

They were quick, and things have held up.

Read All 225 Survey Responses at Ratings View