Diamond Certified Company Report

Advanced Auto Glass & Detail

Diamond Certified Company Report

Advanced Auto Glass & Detail

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 300 VERIFIED CUSTOMERS i

Brad R.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

1 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional. I would highly recommend them. They did a really good job. I ordered the windshield and I didn't have to wait for them to install it, and there wasn't any sloppy glue work or anything.

I liked their professionalism, I am a stickler about doing things right, and they did just that. I'm happy with their services.

Jacob D.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

2 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were quick. They took care of my problem. I was impressed with their quality and their price.

I liked how efficient they were and how quickly they did the job.

Fred M.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

3 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

Any time we have any detailing or anything that they do, we go straight to them. Their prices are reasonable, and they always meet or beat others' prices.

They explained everything they are doing exactly as it's happening. They do their best to make sure the work they are doing lasts.

Read All 300 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Tiffany and Austin Jacobs are owners of Advanced Auto Glass & Detail.

Advanced Auto Glass & Detail provides a variety of services at its Santa Rosa facility, including auto glass replacement, windshield repair, window tinting, and complete interior and exterior auto detailing for cars, trucks, vans, RVs, boats, trailers, and show cars. For the convenience of its local customers, the company also offers full-service mobile auto glass replacement.

Owners Austin and Tiffany Jacobs established Advanced Auto Glass & Detail in 2001, but Austin has been a glass specialist for more than 25 years. “Austin is a real go-getter,” says Mrs. Jacobs. “He’s highly motivated and a hard worker.” The company’s technicians share Mr. Jacobs’ work ethic and utilize their extensive training to provide same-day service for most vehicles.

Advanced Auto Glass & Detail is a favorite referral source for many Sonoma County auto dealerships. “We’ve been working with dealerships for so long and built such good relationships with them that they’re confident referring us to their customers,” says Mrs. Jacobs. “They know we do a good job and always back up our work.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Advanced Auto Glass & Detail

Locations

Sonoma County

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SERVICES PERFORMED

Auto Glass Replacement
Windshield Repair
Window Tinting
Auto Detailing

BRANDS Supported
  • Carlex

  • Carlite

  • Mopar

  • Pilkington

  • Sika

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Advanced Auto Glass & Detail

The Advanced Auto Glass & Detail team stands outside the company’s Santa Rosa Avenue facility.

Company Profile

Advanced Auto Glass & Detail provides a variety of services at its Santa Rosa facility, including auto glass replacement, windshield repair, window tinting, and complete interior and exterior auto detailing for cars, trucks, vans, RVs, boats, trailers, and show cars. For the convenience of its local customers, the company also offers full-service mobile auto glass replacement.

Owners Austin and Tiffany Jacobs established Advanced Auto Glass & Detail in 2001, but Austin has been a glass specialist for more than 25 years. “Austin is a real go-getter,” says Mrs. Jacobs. “He’s highly motivated and a hard worker.” The company’s technicians share Mr. Jacobs’ work ethic and utilize their extensive training to provide same-day service for most vehicles.

Advanced Auto Glass & Detail is a favorite referral source for many Sonoma County auto dealerships. “We’ve been working with dealerships for so long and built such good relationships with them that they’re confident referring us to their customers,” says Mrs. Jacobs. “They know we do a good job and always back up our work.”

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Company Philosophy

“We believe in always providing excellent customer service. We're price-competitive and try to match or beat prices to give our customers the best deals. We'll even do direct insurance billing to make the process as easy as possible, and on top of that, we back all our workmanship with a lifetime warranty.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto glass companies that have earned the prestigious Diamond Certified award. For Advanced Auto Glass & Detail, achieving and maintaining customer satisfaction is a direct result of the personalized approach it takes to each job. “We’ve developed a positive reputation for taking care of our customers and making sure they’re happy,” says Tiffany Jacobs, who owns the shop with her husband, Austin. “We believe in always providing excellent customer service, and that’s been the key to our success.”

Advanced Auto Glass & Detail has been replacing auto glass, repairing windshields, tinting windows, and providing interior and exterior detailing for cars, trucks, vans, RVs, boats, trailers and show cars since 2001. In addition to performing work at its Santa Rosa facility, the company offers mobile auto glass replacement services to customers throughout Sonoma County.

Unlike auto glass companies that hire employees with little technical experience, Advanced Auto Glass & Detail maintains a staff of highly experienced technicians who are trained and certified in industry-best installation methods and procedures. “Our installers have the skills to get the job done correctly the first time,” says Mrs. Jacobs. “We also provide a lifetime guarantee for all our labor, so if a customer ever has a problem, they can be assured we’ll back up our work 100 percent.”

To further distinguish itself from its competition, Advanced Auto Glass & Detail offers specialized services that other shops aren’t equipped to handle, including flat glass repairs for older vehicles (a process that involves ordering, cutting, sizing and installing) and rock chip repairs. “If a customer has a small rock chip in their windshield, we can fill it and keep it from spreading,” explains Mrs. Jacobs. “Best of all, that type of repair is covered free of charge by most major insurance companies.”

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Industry Info

Know when to replace or repair your damaged windshield. A damaged windshield used to necessitate an immediate replacement, but new advancements in auto glass have made it possible to repair some cracks and chips instead. To decide whether you should repair or replace your windshield, consider the following tips:

When to repair
The windshield repair process usually involves injecting liquid into damaged areas to fill in cracks and chips, which makes the damage invisible and restores the windshield’s original strength. Here’s some more information about windshield repair:

• Most windshield repair shops can repair rock chips that are smaller than the size of a quarter and cracks that are smaller than three inches in length. Some facilities even have the training and equipment to repair cracks up to 12 inches in length.
• Some shops may not be willing to repair cracks or large chips that are in the driver’s line of vision. This is because the repair process can cause the glass to distort, and even minor distortion can be dangerous for drivers and passengers.
• Repairs should be done as quickly as possible to keep the crack or chip from spreading or spiderwebbing due to motion or moisture. Some auto glass repair shops even offer mobile windshield repair services.
• Most insurance agencies cover crack and chip repair, since repairs are much less expensive than replacements. Your auto glass dealer should be able to tell you if your repairs will be covered by your insurance company.

When to replace
During the windshield replacement process, the entire windshield must be removed (including the moulding around the windshield). For this reason, replacement is recommended only in cases where the windshield is damaged beyond repair or has cracks and chips that can’t be filled (larger than one inch in diameter) without compromising the integrity of the glass. Here’s some more information about windshield replacement:

• If your windshield was impacted by a large object or involved in a major crash, it should be replaced even if the cracks or chips aren’t large. That’s because the glass and supporting frame could be weakened, leaving the windshield prone to cracking in the future.
• In California, it’s illegal to drive with a cracked windshield. You may face fines if you don’t immediately take your car in for a windshield replacement.
• Most windshield replacements are considered safety/preventative measures, which means most insurance companies will cover the costs, although a deductible may apply.

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Frequently Asked Questions

Q: Do you offer mobile auto glass repair?

A: Yes, we offer free mobile auto glass repairs anywhere within Sonoma County. A lot of people can’t get away from work during business hours, so they really appreciate that we’re able to come to them.

Q: Do you offer auto detailing packages?

A: Yes. We create detailing packages based on our customers’ budgets and desires. A full detail is about a four-hour process, and that’s always done at our facility, but if someone doesn’t want a full detail, we can skip the carpet steam cleaning and just do an interior wipe down. We customize our services based on what works best for the customer.

Q: Can I combine services?

A: Definitely. If you want detailing and glass repair, we can do the glass work first and take care of the detailing afterward.

Q: Will you accept my insurance?

A: We work with all major insurance companies and take care of all the paperwork. The only thing you’re responsible for is the deductible.

Q: Can you provide same-day service?

A: Yes, we can usually do both glass and detailing work the same day a customer calls. If you call us in the morning, we can generally have the glass delivered that day and take care of it immediately.

Q: Do you guarantee your work?

A: We provide a lifetime guarantee on all our workmanship, and that’s stated on every invoice.

Q: Do you provide shuttle services?

A: Yes, but it’s helpful if you let us know ahead of time. We can also arrange a ride if you need to get back to work.

Q: Are you involved in the local community?

A: Yes. We sponsor baseball teams and car shows here in Santa Rosa, and we also sponsor a local kid who races a sprint car.

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Diamond Certified RATINGS ON Advanced Auto Glass & Detail
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 300 VERIFIED CUSTOMERS i

Brad R.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

1 of 300

Quality 10
10
Loyalty Yes
CRITIQUE

They were professional. I would highly recommend them. They did a really good job. I ordered the windshield and I didn't have to wait for them to install it, and there wasn't any sloppy glue work or anything.

I liked their professionalism, I am a stickler about doing things right, and they did just that. I'm happy with their services.

Jacob D.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

2 of 300

Quality 10
10
Loyalty Yes
CRITIQUE

They were quick. They took care of my problem. I was impressed with their quality and their price.

I liked how efficient they were and how quickly they did the job.

Fred M.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

3 of 300

Quality 10
10
Loyalty Yes
CRITIQUE

Any time we have any detailing or anything that they do, we go straight to them. Their prices are reasonable, and they always meet or beat others' prices.

They explained everything they are doing exactly as it's happening. They do their best to make sure the work they are doing lasts.

Jacob S.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

4 of 300

Quality 10
10
Loyalty Yes
CRITIQUE

They were thorough with me as far as feedback, information, and the quality of their work was great. They seemed to really know what they are doing and I would recommend them.

On the day that I went in to get service, it was sort of an emergency situation for me, and they took care of me relatively fast, which I really appreciated.

Krysta K.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

5 of 300

Quality 10
10
Loyalty Yes
CRITIQUE

They are quick, efficient, and do good work. I have had a couple of windshields replaced by them.

They do good quality work.

Harry N.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

6 of 300

Quality 10
10
Loyalty Yes
CRITIQUE

They did a good, professional job, and that's all that I ask for.

They did what I needed and they did it quickly.

Lisa A.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

7 of 300

Quality 10
10
Loyalty Yes
CRITIQUE

I refer all of my friends to them.

They have great customer service.

Erica C.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

8 of 300

Quality 10
10
Loyalty Yes
CRITIQUE

They were great and I'd recommend them.

They were knowledgeable, courteous, accommodating, trustworthy, and a topnotch business.

Brian P.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

9 of 300

Quality 10
10
Loyalty Yes
CRITIQUE

They did a good job.

They were professional and did a nice job.

Cindy R.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

10 of 300

Quality 10
10
Loyalty Yes
CRITIQUE

They are efficient, quick, and easy.

There was no hassle. They were on time and easy to work with.

Marcos T.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

11 of 300

Quality 10
10
Loyalty Yes
CRITIQUE

They will take you in with short notice and they are affordable.

They are affordable.

Chad H.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

12 of 300

Quality 10
10
Loyalty Yes
CRITIQUE

I thought that they did a good job. There is never an issue with their work and the workers are always on time. They always make sure things are cleaned up.

I mean, just what I said.

Scott B.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

13 of 300

Quality 10
10
Loyalty Yes
CRITIQUE

Nice staff

They were very responsive.

Karen H.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

14 of 300

Quality 10
10
Loyalty Yes
CRITIQUE

I have been going to them for years now and would say that they are affordable and do a good job.

The staff there are always really friendly when I go in, thorough with their service, and the prices are inexpensive.

Alyssa P.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

15 of 300

Quality 10
10
Loyalty Yes
CRITIQUE

They are incredibly convenient and customer service oriented.

They go the extra mile.

Abby L.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

16 of 300

Quality 10
10
Loyalty Yes
CRITIQUE

They answered al of my questions perfectly. They were great. They were not too overpriced, were professional, and all very nice people.

I really like how my car turned out. It looked good.

Jo G.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

17 of 300

Quality 10
10
Loyalty Yes
CRITIQUE

They were very quick, communicative, knowledgeable, super friendly, and they have an adorable dog.

The adorable dog

Richard H.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

18 of 300

Quality 10
10
Loyalty Yes
CRITIQUE

They are quick and can come out to you if you need them to if your window is too damaged to drive. They will also arrange a rental if they need to keep your car for a couple of days.

No idea, I guess it would be the price, as they charge you less than your normal deductible or waive it if they can. They care about the customer.

Alicia M.

VERIFIED Advanced Auto Glass & Detail CUSTOMER

19 of 300

Quality 10
10
Loyalty Yes
CRITIQUE

I think they do a good job. I would recommend them.

We have been using them for a long time. I wouldn't use anyone else for our vehicles unless I had to. They do the best job.

Dan

VERIFIED Advanced Auto Glass & Detail CUSTOMER

20 of 300

Quality 10
10
Loyalty Yes
CRITIQUE

I think they are a great partner to our shop. Whenever we have a customer who is concerned about their window or we see a window that is not safe, they are a great resource for us to have. I can say I trust their work and the professionalism they have, as it reflects on my shop and me, personally. I think they reflect our standards.

They are professionals, their work, their people,and their products are all professional.

Read All 300 Survey Responses at Ratings View

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