Diamond Certified Company Report

Reliable Glass

Diamond Certified Company Report

Reliable Glass

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 324 VERIFIED CUSTOMERS i

Jennifer B.

VERIFIED Reliable Glass CUSTOMER

1 of 324

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they are friendly, timely, and honest.

They got the work done as quickly as they said they were going to. They were also very understanding about the fact that I needed to get some work done while they were replacing my car window.

Jeremy T.

VERIFIED Reliable Glass CUSTOMER

2 of 324

Quality 10
10 10
Loyalty Yes
CRITIQUE

If they want a good quality job, go to Reliable Glass.

They were outstanding, very upfront and honest about what needed to be done, told me about different options, and communicated really well with me. I appreciated all of that.

Jodie H.

VERIFIED Reliable Glass CUSTOMER

3 of 324

Quality 10
10 10
Loyalty Yes
CRITIQUE

They replaced my windshield and when I came back from a trip, some of the moldings came out and they replaced it for me.

They were quick and quite reasonable. They do what they say they will do and whenever I have a problem with my windshield, I know where to go.

Read All 324 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Mike Andrews, President

Reliable Glass provides auto glass repair and replacement for all makes, models, and types of vehicles. The company’s services include (but are not limited to) simple rock chip repairs, windows that won’t roll up properly, broken mirrors, finding and fixing leaks, and replacing broken glass. Its technicians have experience working on old and new cars, trucks, vans, and even buses and excavators.

President Mike Andrews has been in the auto glass industry for more than three decades, and he believes the success of Reliable Glass is directly related to its highly trained technicians, all of whom have more than 10 years of experience in the automotive glass industry and have been with the firm for at least five years. Mike also believes Reliable Glass’ large and loyal customer base has helped make it successful. “A lot of our work is for individual customers, many of whom are repeat customers. We also provide all glass work for most of the local auto dealerships and body shops. If a customer calls the service department at their local dealership and asks who they use, most of them will say Reliable.”

Reliable Glass is proud of the reputation it has gained in its community for providing high-quality work backed by a “no excuses” desire to make sure every customer is completely satisfied. “Whether customers bring their cars to our Rohnert Park shop or need mobile service at their homes or offices, we provide the same reliable service geared toward customer satisfaction,” says Mike.

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Reliable Glass

Locations

Sonoma County
Napa County

Get Directions
SERVICES PERFORMED

Glass Repair and Replacement for All Types of
Vehicles, Including Boats, Motor Homes, Buses,
Commercial Trucks, Heavy Equipment and
Vintage Vehicles

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Reliable Glass

A look at Reliable Glass’ fleet of service vehicles

Company Profile

Reliable Glass provides auto glass repair and replacement for all makes, models, and types of vehicles. The company’s services include (but are not limited to) simple rock chip repairs, windows that won’t roll up properly, broken mirrors, finding and fixing leaks, and replacing broken glass. Its technicians have experience working on old and new cars, trucks, vans, and even buses and excavators.

President Mike Andrews has been in the auto glass industry for more than three decades, and he believes the success of Reliable Glass is directly related to its highly trained technicians, all of whom have more than 10 years of experience in the automotive glass industry and have been with the firm for at least five years. Mike also believes Reliable Glass’ large and loyal customer base has helped make it successful. “A lot of our work is for individual customers, many of whom are repeat customers. We also provide all glass work for most of the local auto dealerships and body shops. If a customer calls the service department at their local dealership and asks who they use, most of them will say Reliable.”

Reliable Glass is proud of the reputation it has gained in its community for providing high-quality work backed by a “no excuses” desire to make sure every customer is completely satisfied. “Whether customers bring their cars to our Rohnert Park shop or need mobile service at their homes or offices, we provide the same reliable service geared toward customer satisfaction,” says Mike.

Read moreRead Less
Company Philosophy

"Our priority has always been customer satisfaction. From our guaranteed price quotes to our workmanship to our honest business practices, we strive to make sure all our customers are completely satisfied. We provide competitive pricing, direct insurance billing and a lifetime warranty on workmanship, but when our customers are happy, that's when we know we've done our job."

Read moreRead Less
Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto glass companies that have earned the prestigious Diamond Certified award. For Reliable Glass, the keys to achieving and maintaining high levels of customer satisfaction are simple: take a detail-oriented approach to its work and focus all its efforts on living up to its namesake. “Our goal is to be the best at what we do, and an important part of that is providing workmanship and services our customers can count on,” says Bookkeeper Jenny Sargis. “That’s why we get so many referrals from local dealerships and auto body shops–they know we have the ability to get the job done right the first time.”

Reliable Glass has been providing auto glass repair and replacement services throughout Sonoma and Napa Counties since 1995. The company handles everything from simple rock chip repairs and broken mirrors to complete windshield replacements, and its technicians have the training and equipment to work on vehicles of every make, model, and size.

Unlike less experienced auto glass companies that take a “one size fits all” approach to every job in an effort to maximize their workload volume, Reliable Glass takes a careful, measured approach that’s designed to ensure consistently high levels of quality. “In addition to maintaining a staff of experienced technicians, we use a higher quality urethane on our windshields and back glasses than most companies use,” says Ms. Sargis. “It’s imported from Germany, so it’s a more expensive product, but we feel it’s worth the investment to ensure the long-term quality and performance of our glass.”

Another distinguishing attribute of Reliable Glass is its wide range of service capabilities, which allow it to work on everything from normal-sized vehicles to buses, motor homes and boats. “We also work on vintage cars, which a lot of glass companies won’t do because it’s meticulous and takes more time to do correctly,” says Ms. Sargis. “Regardless of the type of glass work our customers need, we provide the same reliable service that’s geared toward customer satisfaction.”

Read moreRead Less
Industry Info

If you have a rock chip in your car’s windshield, remember that size matters when it comes to having it repaired. If your windshield gets chipped by a stray rock while you’re driving, you can typically have the chipped area repaired rather than replacing the entire windshield. According to Jenny Sargis, bookkeeper at Reliable Glass in Rohnert Park, rock chip repair is a fairly simple procedure. “The way to fix a rock chip is to force a resin into the recess, which fills the chip and any connecting cracks to keep them from spreading any further,” she explains.

While this process may be simple, determining whether or not a rock chip can be repaired can be more complicated, as it’s a matter that insurance companies and auto glass installers tend to disagree on. “Most insurance companies say chipped areas smaller than a dollar bill can be repaired, but a lot of auto glass companies won’t repair anything larger than a quarter,” explains Ms. Sargis. “With larger chips, the resin tends to harden too much before reaching the outer edges of the cracks. Some companies address this problem by drilling holes along the crack and filling it multiple times, but that’s not good for the glass’ structure.”

The one place you should avoid after having your windshield replaced…
After having a new windshield installed, some car owners are concerned about the effects of weather on the job. Ms. Sargis says weather typically isn’t an issue, but a car wash can be problematic. “You should avoid taking your vehicle through a high-pressure car wash for at least two days after a new windshield or back glass is installed, and that’s because of the urethane that’s used to seal the glass in these areas. By the time you leave the shop, the urethane is cured enough so it won’t move around, which means the car is safe to drive, but it won’t completely cure until 24 to 48 hours later, so it’s not a good idea to put it through a car wash within that time frame.”

Ms. Sargis gives one additional recommendation for those who’ve had a new windshield installed: “Since the urethane continues to cure for another couple of days after installation, you should keep your door windows rolled down just a bit when they’re closed, which will allow air to escape. In contrast, keeping the windows rolled up will cause pressure to build in the cabin, which can potentially blow pin holes through the urethane and result in a whistling noise later.”

Read moreRead Less
Frequently Asked Questions

Q: How long will it take to complete my job?

A: It depends on the extent of the work. Door glass jobs don’t take very long to complete, but a back glass or windshield job usually takes about four hours from start to finish. Windshields are held in place by urethane, which needs time to cure before the vehicle is safe to drive.

Q: Can you give me an estimate over the phone?

A: Typically, yes. Unlike auto body shops, we don’t necessarily have to see the damage before providing a quote.

Q: What if I’m not sure what year or model my car is?

A: If you don’t know certain information about your car, we’ll get the VIN and contact the dealership to make sure we get the right type of glass.

Q: Do you tint windows?

A: No, but we’re happy to refer you to a quality tint shop in town.

Q: How do you handle insurance?

A: As long as you contact your insurance provider and have full coverage on your vehicle, it’s usually a pretty seamless process. All you’re responsible for in terms of payment is your deductible. Once the job is complete, we’ll electronically file the claim with your insurance company, and they pay us directly.

Q: Will my insurance cover OEM parts?

A: Most people don’t have OEM riders on their insurance policies, but if you’re insistent on using OEM parts, we can take the price of an aftermarket part and subtract it from the cost of the OEM part so you just have to pay the difference.

Read moreRead Less

SELECTED PHOTOS FROM Reliable Glass

View Comments
Shares
Diamond Certified RATINGS ON Reliable Glass
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 324 VERIFIED CUSTOMERS i
Reliable Glass : Average 9.3 out of 10 based on 324 unique customer surveys of customer satisfaction.

Jennifer B.

VERIFIED Reliable Glass CUSTOMER

1 of 324

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they are friendly, timely, and honest.

They got the work done as quickly as they said they were going to. They were also very understanding about the fact that I needed to get some work done while they were replacing my car window.

Jeremy T.

VERIFIED Reliable Glass CUSTOMER

2 of 324

Quality 10
10 10
Loyalty Yes
CRITIQUE

If they want a good quality job, go to Reliable Glass.

They were outstanding, very upfront and honest about what needed to be done, told me about different options, and communicated really well with me. I appreciated all of that.

Jodie H.

VERIFIED Reliable Glass CUSTOMER

3 of 324

Quality 10
10 10
Loyalty Yes
CRITIQUE

They replaced my windshield and when I came back from a trip, some of the moldings came out and they replaced it for me.

They were quick and quite reasonable. They do what they say they will do and whenever I have a problem with my windshield, I know where to go.

Alyse K.

VERIFIED Reliable Glass CUSTOMER

4 of 324

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were fast and efficient.

They got me another Mercedes sticker that they didn't have to get, so they went above and beyond.

Bruce E.

VERIFIED Reliable Glass CUSTOMER

5 of 324

Quality 10
10 10
Loyalty Yes
CRITIQUE

For a glass company, they are good and they do a clean job.

They are competent. It is important to get the right type of glass and to get it sealed right, and they are able to do that.

Cathy W.

VERIFIED Reliable Glass CUSTOMER

6 of 324

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were quick and efficient.

They came to my office and replaced my windshield. They were done in under an hour.

Darrell O.

VERIFIED Reliable Glass CUSTOMER

7 of 324

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're speedy, reliable, and do a quality job.

They responded to my needs immediately. It was great.

Dave S.

VERIFIED Reliable Glass CUSTOMER

8 of 324

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very good.

Everything was great. I was waited upon promptly and they did the job in a very timely manner.

Dennis V.

VERIFIED Reliable Glass CUSTOMER

9 of 324

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're a very competent company, do the job really quickly, and do a good job.

They were very efficient and did a quality job.

Frank V.

VERIFIED Reliable Glass CUSTOMER

10 of 324

Quality 10
10 10
Loyalty Yes
CRITIQUE

On time, did what they said they were going to do, and they kept my car very clean. They did what they needed to do.

I was pleased with their service. I thought they did a great job.

Gary S.

VERIFIED Reliable Glass CUSTOMER

11 of 324

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very timely on their quote and time frame. They didn't have my glass size, so they went out of their way to locate one. They got the job done when they said it would be done.

They were timely and their quote was very reasonable. They gave me a ride to my residence and they called me when they were done. They offered to have somebody pick me up.

Janine B.

VERIFIED Reliable Glass CUSTOMER

12 of 324

Quality 10
10 10
Loyalty Yes
CRITIQUE

They got me in quickly and they finished the job when they said they would.

They did a great job of fixing cracks in my windshield. The quality of the work was really good.

Jay B.

VERIFIED Reliable Glass CUSTOMER

13 of 324

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're fast and efficient.

I was able to bring my car in and have them replace the windshield the same day.

Jodi G.

VERIFIED Reliable Glass CUSTOMER

14 of 324

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were really easy to work with.

They came to me.

John C.

VERIFIED Reliable Glass CUSTOMER

15 of 324

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very fair and reliable.

They did what they said they would and the job came out well.

John H.

VERIFIED Reliable Glass CUSTOMER

16 of 324

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them.

Their customer service was great, specifically the ease with which they worked around my schedule.

John U.

VERIFIED Reliable Glass CUSTOMER

17 of 324

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came highly recommended to me and they were worthy of that recommendation.

I got great service from them, specifically they got me in and out quickly and did a great job.

Josh S.

VERIFIED Reliable Glass CUSTOMER

18 of 324

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good customer service and good quality work.

I didn't have to wait very long for the glass to show up.

Kiko T.

VERIFIED Reliable Glass CUSTOMER

19 of 324

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're fast and easy to deal with.

They're friendly.

Mike R.

VERIFIED Reliable Glass CUSTOMER

20 of 324

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were cheap, reliable, and fast.

They were cheap. It was a really good experience.

Read All 324 Survey Responses at Ratings View