Diamond Certified Company Report

Absolute Best Care

Diamond Certified Company Report

Absolute Best Care

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 16 VERIFIED CUSTOMERS i

Donald D.

VERIFIED Absolute Best Care CUSTOMER

1 of 16

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's the type of person that tries to respond immediately if there is a crisis.

They don't put you off. They get to you as soon as possible. If they say they are coming, they are going to be there with the full crew.

Mike P.

VERIFIED Absolute Best Care CUSTOMER

2 of 16

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them to all of my friends.

Their professionalism and how they cleaned up afterwards

Dennis H.

VERIFIED Absolute Best Care CUSTOMER

3 of 16

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them, they'll take great care of you. They very efficient, and they left the site absolutely clean. They came in, wasted no time, evaluated everything and took care of it.

Communication, professionalism, thoroughness, and quality of the project

Read All 16 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Absolute Best Care provides a wide range of tree care and landscape maintenance services for residential and commercial clients in Alameda, Contra Costa, and Santa Clara Counties. The company currently services a number of homeowners associations, colleges, hotels, and city and state entities. In addition to handling everything from planting new trees to pruning, maintaining and removing existing trees, Absolute Best Care is qualified to install pavers, retaining walls, driveways, walkways and other products that help customers upgrade their landscapes.

Owner Michael Petrovich says Absolute Best Care’s customer-oriented approach to tree work has been a significant factor in its success. “We focus on giving our clients exactly what they want—if anything, they usually end up getting more value than they anticipated. Ultimately, we strive to leave their properties looking better than they did when we first arrived.”

Absolute Best Care prioritizes communication throughout every step of its customers’ projects, which Mr. Petrovich says is important for ensuring positive results. “We take the time to listen to our clients and clearly explain our work so here are no surprises. By drawing upon our knowledge, experience and communication skills, we’re able to help people bring their ideas to life.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Absolute Best Care

COMPANY CONTACT
Service AREA

Alameda County
Contra Costa County
Santa Clara County

SERVICES PERFORMED

Tree Pruning & Maintenance
Crown Reduction
Tree Planting
Tree Removal & Stump Grinding
Landscaping
Pavers & Retaining Walls
Driveways & Walkways

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Absolute Best Care

Absolute Best Care’s staff takes a customer-oriented approach to tree work.

Company Profile

Absolute Best Care provides a wide range of tree care and landscape maintenance services for residential and commercial clients in Alameda, Contra Costa, and Santa Clara Counties. The company currently services a number of homeowners associations, colleges, hotels, and city and state entities. In addition to handling everything from planting new trees to pruning, maintaining and removing existing trees, Absolute Best Care is qualified to install pavers, retaining walls, driveways, walkways and other products that help customers upgrade their landscapes.

Owner Michael Petrovich says Absolute Best Care’s customer-oriented approach to tree work has been a significant factor in its success. “We focus on giving our clients exactly what they want—if anything, they usually end up getting more value than they anticipated. Ultimately, we strive to leave their properties looking better than they did when we first arrived.”

Absolute Best Care prioritizes communication throughout every step of its customers’ projects, which Mr. Petrovich says is important for ensuring positive results. “We take the time to listen to our clients and clearly explain our work so here are no surprises. By drawing upon our knowledge, experience and communication skills, we’re able to help people bring their ideas to life.”

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Company Philosophy

“Character is everything to us—we always do what’s right, even if it’s the type of work that no one will ever see. Our customers know that if they ever need help with their trees or landscapes, we’ll be there for them. Their satisfaction is our number one goal.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for tree care companies that have earned the prestigious Diamond Certified award. For Absolute Best Care, the key to keeping clients happy is simple: utilize its decades of industry experience to provide them with exactly what they want. “Knowledge and experience are very important in this industry, and both of ours are strong,” says owner Michael Petrovich. “We have what it takes to bring our customers’ ideas to life.”

Absolute Best Care has been providing tree services for residential and commercial clients in Alameda, Contra Costa, and Santa Clara Counties since 2003. The company has the training and equipment to handle everything from planting new trees to pruning and removing existing trees, and it’s also qualified to install pavers, retaining walls, and other landscape-improving products.

Unlike less experienced tree care companies that do whatever their clients request without paying attention to what’s best for their trees, Absolute Best Care closely follows the standards of the International Society of Arboriculture (ISA) and takes the time to explain why those standards exist. “Sometimes people will want us to cut a tree in half or cut it back so it looks like a bush, but the ISA stresses a 25 percent reduction for good pruning, so that’s what we abide by,” explains Mr. Petrovich. “Some contractors might do that type of work to make a quick buck, but we care about the long-term health and appearance of our clients’ trees, so we always work on them with that in mind.”

Ultimately, Mr. Petrovich sees Absolute Best Care’s company-wide character as its most important attribute. “For example, we never ask our clients about bids they’ve received from other companies,” he says. “We’re interested in fulfilling their tree care needs, not beating another company’s price. We also don’t engage in hard-sell tactics. Of course, we always want a potential customer’s business, but we want to earn it the right way, and that means never trying to sell them something they don’t need.”

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Industry Info

When it comes to hiring a tree care company, look for one that adheres to industry-best practices for trimming, pruning and maintenance.

When tree care contractors and arborists agree to whatever their customers want, it can be detrimental to the health of the trees and cause serious long-term problems. “Sometimes people will want to cut a 60-foot tree in half, but that’s definitely not good for the tree,” says Michael Petrovich, owner of Absolute Best Care in Concord. “Industry standards exist for a reason, especially when it comes to pruning and maintenance.”

Regardless of what tree contractors are asked to do, Mr. Petrovich says they should care more about the long-term health and appearance of trees than the immediate demands of property owners. “Your contractor should prune your tree so it grows correctly and looks great for many years.”

The International Society of Arboriculture (ISA) has numerous standards that tree care professionals follow in order to best care for trees. Here are a few:

  • Branches should only be removed for a reason (dead branches, to improve the form of the tree, to reduce risk from falling branches, etc.).
  • Young trees should be pruned while they mature so they grow with good structure.
  • Mature trees should only be pruned as a corrective or preventive measure.
  • Weak, dead and diseased tree limbs can be removed at any time. Healthy branches should be pruned before spring growth.
  • Tree topping is harmful and should be avoided. Safer trimming techniques such as pruning back small branches and limbs can preserve a tree. Otherwise, removing the tree and replacing it with a smaller species may be the best solution.
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Frequently Asked Questions

Q: How much will it cost to complete my job?
A: It depends on the services you need, but we can give you a bid when we come to your property and do the estimate. Regardless of what you need, we’ll do everything we can to get you the best possible price.

Q: Can you plant drought-tolerant trees?
A: Most of the trees we plant are drought-tolerant, which is important to a lot of people because the Bay Area is prone to facing drought and low-water situations. Once we determine what you want, we’ll explain your options.

Q: Do you use harsh pesticides and weed killers?
A: We don’t use Roundup or other pesticides and herbicides in our customers’ yards. The only place where we might use a harsh weed killer is a natural road where weeds are coming up through the asphalt.

Q: As a property owner, what do I need to know about the tree care industry?
A: Sudden Oak Death isn’t the only thing that can impact your trees—you also need to be wary of borers, beetles and other diseases. We know how to effectively deal with these types of problems so they don’t spread.

Q: How often should I have my trees inspected?
A: We recommend having your trees inspected at least every other year, depending on your property and landscaping. If you have a lot of trees on your property (especially fruit trees), you should get them checked regularly for blight, fungus, beetles and other issues.

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SELECTED PHOTOS FROM Absolute Best Care

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Diamond Certified RATINGS ON Absolute Best Care
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 16 VERIFIED CUSTOMERS i
Absolute Best Care : Average 9.7 out of 10 based on 16 unique customer surveys of customer satisfaction.

Donald D.

VERIFIED Absolute Best Care CUSTOMER

1 of 16

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's the type of person that tries to respond immediately if there is a crisis.

They don't put you off. They get to you as soon as possible. If they say they are coming, they are going to be there with the full crew.

Mike P.

VERIFIED Absolute Best Care CUSTOMER

2 of 16

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them to all of my friends.

Their professionalism and how they cleaned up afterwards

Dennis H.

VERIFIED Absolute Best Care CUSTOMER

3 of 16

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them, they'll take great care of you. They very efficient, and they left the site absolutely clean. They came in, wasted no time, evaluated everything and took care of it.

Communication, professionalism, thoroughness, and quality of the project

Ross A.

VERIFIED Absolute Best Care CUSTOMER

4 of 16

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do great work on trees.

The friendly customer service and quick work

Tice D.

VERIFIED Absolute Best Care CUSTOMER

5 of 16

Quality 10
10 10
Loyalty Yes
CRITIQUE

Friendly family oriented company that is small, but they take time to help you with things. Even if the job is small, the owner will come take time out and help you.

The owner Michael, his personality and commitment to excellence and making sure you are taken care of as a customer

Jack H.

VERIFIED Absolute Best Care CUSTOMER

6 of 16

Quality 10
10 10
Loyalty Yes
CRITIQUE

Service first, high quality, neat, and they always meet their budget.

Service

Corry R.

VERIFIED Absolute Best Care CUSTOMER

7 of 16

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliable and good service, and they were dependable on major projects.

They finished all our big projects on time.

Ronald S.

VERIFIED Absolute Best Care CUSTOMER

8 of 16

Quality 10
10 10
Loyalty Yes
CRITIQUE

They took care of everything just fine.

They did the job, and I didn't have to worry about it.

Dick D.

VERIFIED Absolute Best Care CUSTOMER

9 of 16

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're generous beyond their contract. Our tenants love their personnel, and their service is top notch.

They're generous beyond their contract. Our tenants love their personnel, and their service is top notch.

Tom O.

VERIFIED Absolute Best Care CUSTOMER

10 of 16

Quality 10
10 10
Loyalty Yes
CRITIQUE

One of the best companies around, they're honesty, have integrity, great work, and they got the job done quickly.

How Mike was, he would inform me of everything. He's very reliable. When he said he would be here he was and didn't postpone the job for any reason. He got out and did the job and got it done very well.

Henry G.

VERIFIED Absolute Best Care CUSTOMER

11 of 16

Quality 10
10 10
Loyalty Yes
CRITIQUE

Whatever the guys are doing the owner is always around.

They always listen, and whenever I make the call, they are there right away.

Keith M.

VERIFIED Absolute Best Care CUSTOMER

12 of 16

Quality 9
9 10
Loyalty Yes
CRITIQUE

Friendly family oriented company that is small, but they take time to help you with things. Even if the job is small, the owner will come take time out and help you.

The service

Heather S.

VERIFIED Absolute Best Care CUSTOMER

13 of 16

Quality 9
9 10
Loyalty Yes
CRITIQUE

They do high quality work, and the owner is really nice to deal with.

The quality of the work and the pricing

Tim M.

VERIFIED Absolute Best Care CUSTOMER

14 of 16

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were very responsive, and they followed through on what they told me they were going to do.

How nimble they were, how they could work around troublesome time schedules, and there were small windows of opportunity that they worked around very well.

Claudia Y.

VERIFIED Absolute Best Care CUSTOMER

15 of 16

Quality 9
9 10
Loyalty Yes
CRITIQUE

The owner is very responsive.

The owner is very responsive to our wishes.

Steve S.

VERIFIED Absolute Best Care CUSTOMER

16 of 16

Quality 9
9 10
Loyalty Yes
CRITIQUE

With me, he has always been truthful, and the price is reasonable. He does what he says he is going to do at a reasonable price. He hasn't let me down yet.

He does what he says he is going to do.

Read All 16 Survey Responses at Ratings View