Diamond Certified Company Report

Koch & Associates, Inc.

Diamond Certified Company Report

Koch & Associates, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 21 VERIFIED CUSTOMERS i

James A.

VERIFIED Koch & Associates, Inc. CUSTOMER

1 of 21

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was great.

Friendly and very communicative

Brian L.

VERIFIED Koch & Associates, Inc. CUSTOMER

2 of 21

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional and they know what they are doing.

They are not a typical contractor. They are very thorough and detail oriented. The job was done on time.

Abigail N.

VERIFIED Koch & Associates, Inc. CUSTOMER

3 of 21

Quality 8
8 10
Loyalty Yes
CRITIQUE

They are pretty professional. They came in on time and on budget.

The design plans they came up with

Read All 21 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Koch & Associates, Inc. is a full-service landscape contractor that serves all sizes of residential properties in Santa Clara and Alameda Counties. The company has more than 40 years of experience designing and building projects that include all aspects of landscape construction.

Owner Doug Koch says Koch & Associates’ customer-oriented approach to landscaping has been a key factor in its success. “We work closely with our clients so we can determine exactly what they want to achieve and help them bring those concepts to life. At the end of the day, our job is to provide them with landscapes and outdoor living spaces that they will enjoy for many years.”

Since 1978, Koch & Associates has utilized its design-build capabilities to streamline the entire landscaping process and offer the best service to its clients. “The design aspect of landscaping is critically important because the design dictates the flow of the yard and defines how all elements will be incorporated,” says Mr. Koch. “Since we offer both design and construction, we can ensure that each client’s goals are met.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Koch & Associates, Inc.

COMPANY CONTACT
Service AREA

Santa Clara County
Alameda County

SERVICES PERFORMED

Landscape Design
Landscape Construction
Concrete & Pavers
Masonry
Outdoor Kitchens
Arbors/Pergolas
Wood Fences, Trellises & Gardens
Water Features
Plant & Lawn Installation
Commercial Grade Drip Irrigation
Outdoor Lighting

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Koch & Associates, Inc.

Koch & Associates transformed this Los Gatos front yard.

Company Profile

Koch & Associates, Inc. is a full-service landscape contractor that serves all sizes of residential properties in Santa Clara and Alameda Counties. The company has more than 40 years of experience designing and building projects that include all aspects of landscape construction.

Owner Doug Koch says Koch & Associates’ customer-oriented approach to landscaping has been a key factor in its success. “We work closely with our clients so we can determine exactly what they want to achieve and help them bring those concepts to life. At the end of the day, our job is to provide them with landscapes and outdoor living spaces that they will enjoy for many years.”

Since 1978, Koch & Associates has utilized its design-build capabilities to streamline the entire landscaping process and offer the best service to its clients. “The design aspect of landscaping is critically important because the design dictates the flow of the yard and defines how all elements will be incorporated,” says Mr. Koch. “Since we offer both design and construction, we can ensure that each client’s goals are met.”

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Company Philosophy

“Our customers are the number one reason we’re in business, so we always do what we say we’re going to do and make sure they’re happy with every part of our work. We believe everyone deserves to have a quality landscape project that has a thoughtful, solution-oriented design that’s built by experienced professionals and fits within a budget they’re comfortable with.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for landscaping companies that have earned the prestigious Diamond Certified award. For Koch & Associates, Inc., keeping clients happy comes down to two factors: providing quality work at a fair price and taking responsibility for the success of every project. “We’re motivated by helping our clients achieve their landscaping goals,” says owner Doug Koch. “By helping them take their ideas from concept to completion, we can ensure they’re satisfied with every aspect of the process.”

Koch & Associates has been providing landscaping services for residential clients in Santa Clara and Alameda Counties since 1978. The company has the training and equipment to handle every step of the landscaping process in-house, from the initial designs to installing plants, water features, irrigation systems, outdoor lighting and more.

Unlike less experienced landscape contractors that take a “one size fits all” approach to every job in an effort to maximize their workload volume, Koch & Associates takes the time to work out the details of each project so it can ensure the best possible results. “We start by meeting with the client and discussing what they want to do and what type of investment they’re willing to make,” explains Mr. Koch. “Once we have those details, we can create a plan that achieves their goals and guide them through the process of creating the yard of their dreams.”

Koch & Associates further differentiates itself from its competition by planning each landscaping project for the long term. “We’ve been in this business for a long time, so we have the advantage of going back to previous clients and seeing how their landscapes hold up and change over time,” says Mr. Koch. “ We know what works and what doesn’t, and our clients really appreciate having that type of expertise on their side.”

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Industry Info

Know what you want from your landscaping project before any work begins.

When it comes to planning a landscaping project, it’s just as important to determine and prioritize your specific needs as it is to know the physical attributes of your site. By taking your current and future expectations into account, you’ll be able to maximize your landscape’s usefulness over the years. Before planning your next landscaping project, consider the following tips: 

Start with (and maintain) focal points. At its best, a focal point directs you visually and makes you feel surprised at, moved by or engaged with the garden experience. Many people think of using a specimen tree or statue as a focal point, but there are several other possibilities. The key is to find something that’s different from the rest of your landscape in form, texture or color. It should be somehow connected to the rest of the landscape, either through a repeated shape/color or a connection to the overall style. Scale is also important—if your landscape is several acres with broad vistas, an ancient oak would be a good focal point. In a small urban lot, a garden bench or small statue would be better. 

Accent your house. Unless your house is an architectural masterpiece, it can always benefit from some thoughtful plantings to soften its edges and help it blend with its surroundings. Even the smallest starter home usually has at least one interesting architectural feature, so find a design that highlights it.

Note existing plants and trees in relation to the landscape design. Do some trees need to be removed or changed? Will shade from existing trees affect plant selection, pond placement or activity areas? Do you want more shade in certain areas? Make sure you know the answers to these questions before accepting a final design.

Don’t get complacent. Rather than designing around overgrown shrubbery, established trees or a worn-out deck, consider removing them. You may discover new possibilities, such as a sunny spot for a vegetable garden or rose bed.

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Frequently Asked Questions

Q: How quickly can you start my landscaping project?
A: We’ll try to hold our first meeting within 10 days of your initial contact. After that, we’ll get back to you in about 10 days with the preliminary design, depending on the size and scope of your project.

Q: What will happen during our initial meeting?
A: We’ll start by asking questions about what you’re trying to accomplish with your project. What’s your intended use for your landscape? What would you like to see change? Do you want a patio or trees? After we get your input on these details, we’ll come up with a design and start making plans.

Q: Can you advise me on features and designs?
A: Yes. Many times, the design of a landscape depends on what the house looks like. For example, if you have a modern-looking house, you’ll probably want to go with a modern landscape design.

Q: Are there downsides to installing water features given that water conservation is such an issue in California?
A: We install a lot of water features. They recirculate water instead of wasting it, so they can be a big part of landscaping even during times of drought. Many times, water features actually use less water than plants.

Q: Why should I hire a professional landscaper to help me choose plants?
A: Working with an experienced and knowledgeable landscaping professional can help you make better decisions. Take trees, for example—if you select the right tree, you won’t have problems with aggressive roots that can damage your patio. If you plant a tree and don’t know its longevity or growth patterns, you could be creating a massive problem.

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Koch & Associates, Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Koch & Associates, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 21 VERIFIED CUSTOMERS i

James A.

VERIFIED Koch & Associates, Inc. CUSTOMER

1 of 21

Quality 10
10
Loyalty Yes
CRITIQUE

It was great.

Friendly and very communicative

Daryl A.

VERIFIED Koch & Associates, Inc. CUSTOMER

2 of 21

Quality 10
10
Loyalty Yes
CRITIQUE

It was good.

They were very professional and they got the job done right.

Debbie C.

VERIFIED Koch & Associates, Inc. CUSTOMER

3 of 21

Quality 10
10
Loyalty Yes
CRITIQUE

They were really efficient, they did great work, and they were helpful with the design.

Just that they got the job done quickly and they helped us with planning our front yard.

Hugh T.

VERIFIED Koch & Associates, Inc. CUSTOMER

4 of 21

Quality 10
10
Loyalty Yes
CRITIQUE

If they are looking to have high quality landscaping professionally done, I would recommend them.

They are professional landscapers and professional contractors. They honor both the customer and each other.

Roger M.

VERIFIED Koch & Associates, Inc. CUSTOMER

5 of 21

Quality 10
10
Loyalty Yes
CRITIQUE

We tell everybody we know about them.

They really listened to what we wanted in both the front and back yard. They did a good job with the structure and we changed the plants, but the basic pathways and the gardens are permanent. It is just fantastic.

Jan P.

VERIFIED Koch & Associates, Inc. CUSTOMER

6 of 21

Quality 10
10
Loyalty Yes
CRITIQUE

It was fabulous. We love it and it looks amazing, even three years later.

They were on time and thorough. They did things right and they were easy to work with.

Patricia Z.

VERIFIED Koch & Associates, Inc. CUSTOMER

7 of 21

Quality 10
10
Loyalty Yes
CRITIQUE

They were professional and they gave us some options. They finished the work when they said they would and they cleaned up every night.

They were very personable.

Carol Q.

VERIFIED Koch & Associates, Inc. CUSTOMER

8 of 21

Quality 10
10
Loyalty Yes
CRITIQUE

I would highly recommend them. They did an amazing job.

The end result, as everything looks great.

Bruce M.

VERIFIED Koch & Associates, Inc. CUSTOMER

9 of 21

Quality 10
10
Loyalty Yes
CRITIQUE

It was great.

Very professional and on time

Cheryl M.

VERIFIED Koch & Associates, Inc. CUSTOMER

10 of 21

Quality 10
10
Loyalty Yes
CRITIQUE

They are amazing. I would use them repeatedly.

They were thoughtful, clear, and they always showed up on time. They had attention to detail, great design work, and great service.

Jim U.

VERIFIED Koch & Associates, Inc. CUSTOMER

11 of 21

Quality 10
10
Loyalty Yes
CRITIQUE

They were quick and they got the job done on time.

Dealing with the owner

Brian L.

VERIFIED Koch & Associates, Inc. CUSTOMER

12 of 21

Quality 10
10
Loyalty Yes
CRITIQUE

They are professional and they know what they are doing.

They are not a typical contractor. They are very thorough and detail oriented. The job was done on time.

Richard L.

VERIFIED Koch & Associates, Inc. CUSTOMER

13 of 21

Quality 10
10
Loyalty Yes
CRITIQUE

100% can recommend

They are professional and really care about what their customers want.

Rose H.

VERIFIED Koch & Associates, Inc. CUSTOMER

14 of 21

Quality 9
9
Loyalty Yes
CRITIQUE

I would tell them that they do a good job. their employees do as great job, but they are very expensive.

I think their employees is what makes them.

Liam K.

VERIFIED Koch & Associates, Inc. CUSTOMER

15 of 21

Quality 9
9
Loyalty Yes
CRITIQUE

They are very thorough and they provide everything,from design to construction.

The final product was very good and they did it on time.

Fabian M.

VERIFIED Koch & Associates, Inc. CUSTOMER

16 of 21

Quality 9
9
Loyalty Yes
CRITIQUE

It was great. Everybody enjoys the design and the artwork that they did.

We liked the design phase. It was good. The work, as far as the labor, everybody was very professional and they responded well to our requests.

Theresa H.

VERIFIED Koch & Associates, Inc. CUSTOMER

17 of 21

Quality 9
9
Loyalty Yes
CRITIQUE

We thought they were really knowledgeable, they had great recommendations, and they really listened to what we wanted.

They really paid attention to the things that meant the most to us and implemented them.

Sharon A.

VERIFIED Koch & Associates, Inc. CUSTOMER

18 of 21

Quality 9
9
Loyalty Yes
CRITIQUE

They are professional and they have talented people who came out with a nice design. They also had good communication.

Their experience

Tina C.

VERIFIED Koch & Associates, Inc. CUSTOMER

19 of 21

Quality 8
8
Loyalty Yes
CRITIQUE

They are good about details. I had a plan in mind and they gave me a good listening ear to what I wanted. They were able to respond back and the quality was really good, especially the material. They have really good materials.

When I didn't like something that much, they were able to change it.

Abigail N.

VERIFIED Koch & Associates, Inc. CUSTOMER

20 of 21

Quality 8
8
Loyalty Yes
CRITIQUE

They are pretty professional. They came in on time and on budget.

The design plans they came up with

Read All 21 Survey Responses at Ratings View

Contact Info