Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

Diamond certified companies are top rated and guaranteed

Why Trust Diamond Certified Paving Stone Companies Rated Highest in Quality?

Only the best paving stone companies in Napa County have earned the Diamond Certified award by scoring Highest in Quality in the most accurate and rigorous ratings process anywhere. You’ll never be fooled by fake reviews, since all research is performed by live telephone interviews that verify only real customers are surveyed. Most companies can’t pass this test. That’s why you’ll feel confident when you choose a Diamond Certified paving stone company listed below. Simply click on the name of a Diamond Certified company below to read ratings results, informational articles and verbatim customer survey responses.

Thousands of customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program cuts out mediocre and poorly performing companies. If you want quality, you’ll have confidence in choosing Diamond Certified companies. And you’re backed by the Diamond Certified Performance Guarantee.

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DIAMOND CERTIFIED EXPERT CONTRIBUTORS IN THE Napa County – Paving Stones CATEGORY

Jorge Neukirchen is vice president of Viking Pavers, a Diamond Certified company. He can be reached at (877) 296-0817 or by email.

Jorge Neukirchen

diamond certified contributor profile and expert article

Jorge Neukirchen: Interlocking Success

By James Florence, Diamond Certified Resource Reporter

RICHMOND — Some people find professional success independently, but for Jorge Neukirchen, it resulted when he and his best friend interlocked their respective skills. “Prior to getting into the paver business, I was a mortgage broker,” he recounts. “My best friend, Mauro, had been in the interlocking paver industry for about five years, and he asked if I wanted to partner with him to start a business. With his hands-on knowledge of pavers and my business expertise, I knew it would be a winning combination, so I came aboard and never looked back.”

Today, as vice president of Viking Pavers, Jorge says his favorite part of his job is making his customers happy. “Unlike the mortgage industry, where clients were often disappointed with the outcomes they received, I have yet to see one face that isn’t smiling at the end of a paver project. When you know you’re building something the customer is going to enjoy for years, it’s an exciting and fulfilling thing to be a part of.”

Originally from Brazil, Jorge resides today in Contra Costa, where he appreciates the many positive traits of Bay Area life. “I don’t think there’s any place in the world that’s as beautiful as the Bay Area—any direction you look, you’re bound to get a scenic view. I also enjoy the diversity of population, which I feel is quite unique.”

Outside of work, Jorge spends his free time on a variety of active pastimes. “I’m a very family-oriented guy, so I enjoy spending time with my wife, Cinara, and our daughters,” he shares. “We like to go out on the weekends and spend time at the beach or in the city. I’m also a big fan of the San Francisco Giants and Golden State Warriors, and I like fishing as well.”

In regard to his professional career, Jorge espouses the importance of treating others fairly. “I believe in treating people the way I’d like to be treated,” he affirms. “With every project we take on, our goal is to add something positive to the customer’s life. If we do the best job we can and treat the customer fairly, I think only good can come out of that.”

Ask Me Anything!

Q: What was your first job?
A: Helping out in my dad’s bakery back in Brazil.

Q: Coffee or tea?
A: Coffee.

Q: What’s your favorite local restaurant?
A: Fogo de Chão Brazilian Steakhouse in San Francisco.

Q: If you could travel anywhere in the world, where would you go?
A: Rome, Italy.

Q: What’s your favorite thing to do on a rainy day?
A: Watch a movie.

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Why Interlocking Pavers are a Smart Choice in the Bay Area

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RICHMOND — Here in the Bay Area, we have a lot of soil movement. One reason for this is the high amounts of clay found in much of the native soil. Since clay is prone to absorb and retain water, this causes… Read more

Expert Video Tip

Video: Benefits of Interlocking Pavers

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Complete Video Transcription:

RICHMOND — Host, Sarah Rutan: When it comes to installing a new driveway, walkway or patio, interlocking pavers offer several advantages over poured concrete. Today we’re in… Read more

SELECTED PHOTOS FROM THESE TOP RATED COMPANIES

INDUSTRY INFORMATION AND RESEARCHED ARTICLES BY THE DIAMOND CERTIFIED RESOURCE

  • CalStone

  • Belgard

  • Basalite

  • Pavestone

  • Abbotsford

  • Claypave

  • Allan Block

  • Keystone

American Pavers

Better Business Bureau BBB (http://www.bbb.com/)
California Department of Consumer Affairs DCA (http://www.dca.ca.gov/)
California Landscape Contractors Association CLCA (http://www.clca.org/)
Contractors State License Board CSLB (www.cslb.ca.gov)
Interlocking Concrete Pavement Institute (http://www.icpi.org/)
International Association of Landscape Ecology IALE (http://www.landscape-ecology.org/)

Know What You Want
Knowing What You Want Before Hiring a Paving Stone Contractor in Napa County

Talk with a few local paving stone contractors after you have done some research. Write a list of questions and use that list when interviewing the paving stone contractors. Write down each contractor’s answers. You do not need to have every company give you an estimate. If they do not meet your expectations or they don’t have satisfactory answers to your questions, move on to the next company.

You need to know what you are expecting from your paving stone project. Have an idea of your timeline, style and color, budget, etc. Here are questions that you may want to ask:

1.     Do I want a Diamond Certified company that is rated best in quality and backed by the Diamond Certified Guarantee?

2.     Are there any changes or repairs I need to have done to the house before I have the paving stones installed?

3.     Am I planning on living in this house over the long-term or am I going to use it as rental property?

4.     What personal and professional characteristics would I like my Napa County paving stone contractor to have such as good communication skills, timeliness, honesty, integrity, and reliability?

5.     What color and style am I looking for and looks appropriate with the landscape and house?

6.     What is my timeline?

7.     What is my budget for this project?

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What To Ask In Person
What You Should Ask in Person With a Paving Stone Contractor in Napa County

Once you have narrowed the field to a few of the best Napa County paving stone contractors, visit a few of these in person to meet their representative and interview them more thoroughly. Questions you might want to ask include these:

1.     What kind of a guarantee do you have?

2.     Do you have a valid contractor’s license?

3.     Do you charge for estimates?

4.     Do you have liability and workers’ compensation insurance?

5.     Are the products that you use environmentally safe for my children, pets and yard?

6.     Can you provide me with 10 references?

7.     What does the warranty cover?

8.     Will you provide a written contract?

9.     Do you hire any subcontractors?

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  • What To Ask References
    Interview Questions For Previous Customers of a Napa County Paving Stone Contractor

    It’s best to choose a Diamond Certified paving stone contractor because all certified companies have passed an in-depth ratings process that most other companies can’t pass. If you want quality from a paving stone contractor in Napa County and the greater Bay Area, you can have confidence choosing a Diamond Certified company. Diamond Certified reports are available online for all certified companies. And you’ll never be fooled by fake reviews. That’s because all research is performed in live telephone interviews of actual customers.

    If you can’t find a Diamond Certified paving stone contractor within reach, you’ll have to do some research on your own. If you do, it’s wise to call some references provided by your paving stone contractor. Keep in mind, though, that references provided to you by the paving stone contractor are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process. That’s because references given to customers from companies are cherry-picked instead of randomly selected from all their customers. So the contractors will likely give you a few customers to call that they know are satisfied.

    If you do call references on your own, specifically ask for a list of the company’s 10 most recent customers. This will help avoid them giving you the names of only customers they know were satisfied.

    1.     Would you recommend this paving stone contractor to your friends and family?

    2.     When you need this work done in the future, will you choose this same company?

    3.     Did they clean up after they completed the job?

    4.     Did they keep communication with you up to date on the status of your project?

    5.     If you live in a smaller town such as Rutherford and Angwin, did you have to pay extra for their travel expenses to your home?

    6.     Were you satisfied with the service from this paving stone contractor?

    7.     What type of paving stones were used?

    8.     Did they finish the work on time?

    9.     Did they show up for work on time?

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  • Review Your Options
    Selecting the Right Paving Stone Contractor for You in Napa County in Napa and American Canyon and the smaller areas of Deer Park and Oakville

    The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

    Your choice of a paving stone contractor is an important decision. So before deciding on the best paving stone contractor in Napa County for you, it’s important to consider the following questions.

    1.     Is this estimate with in my budget?

    2.     Does the paving stone contractor offer a written warranty to back up their work?

    3.     Is the company knowledgeable about the techniques they will be using and the specific needs of my job?

    4.     Can the paving stone contractor in Napa County meet your needs when it comes to scheduling, customer service and experience?

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  • How To Work With
    Reviewing Your Contract With a Paving Stone Contractor in Napa County

    Paving stones do not have to be a major financial setback. Plan your budget and stick to it. After you have found a Napa County paving stone company in Napa County that you can trust, you will have peace of mind having your paving stones installed.

    First, meet with the contractor. Use the notes that you have taken so you can accurately describe any concerns that you have. Be detailed and don’t be in a rush. It is as important for you to hear their suggestions and observations as it is for them to hear you. Ask for an explanation if there is anything you don’t understand. You need to completely comprehend the plan and any problems or solutions.

    Be sure to get all estimates in writing before any work begins. The estimate should include an itemized list of the cost of supplies and the labor. Don’t ever sign a blank estimate.

    Getting Your Contract and Signing With a Paving Stone Contractor in Napa County
    When you completely satisfied with the information you have received from your Napa County paving stone contractor and they have answered all of your questions, sign the contract. Be sure that they have a phone number where you can always be reached.

    Expect the contractor to stay within the estimate. However, if the actual paving stone costs exceed the original amount of the estimate, the contractor must get your approval before moving ahead.

    Getting Ready for Your Paving Stone Project in Napa County
    Professional paving stone contractors are able to handle the very small to very large aspects of their work. However, there are some things that you can do to prepare for them and to make their progress in putting in your paving stones go more smoothly and more quickly. Doing these things may even cut down on their labor costs. It will also help keep your home and belongings from being damaged.

    Trim plants and bushes that are in the way. You can save money and time by preparing the area for building by trimming or removing any plants, trees or bushes that are in the way. Ask your contractor what they recommend and the amount of space they require.

    Before they begin work, be sure to remove any movable items from the area where the paving stone contractor will be working. The more you do the more quickly they can get to work.

    Keep your pets and children away from the area. Your paving stone contractor will be focused on installing your paving stones and should not have to watch out for your pets or children at any time. This not only prevents accidents and injury but also any expense that comes from accidents that may happen because of children and pets being in the way.

    Provide parking space and room for their work vehicles to maneuver. Some paving stone contractors have large vehicles that require more space than average. Contact your contractor before they begin. Ask them how many parking spaces they need and how much room they need for oversized vehicles. It is also helpful to walk through the area with your contractor so any hazards or clearance issues can be pointed out before installation of your paving stones.

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  • Be a Good Customer
    How You Can Be a Good Customer for a Napa County Paving Deck Company

    It’s the paving stone contractor’s responsibility put in quality paving stones using the best possible installation techniques. You also play a big part in the success of your paving deck project. Here are a few simple steps you can take to be a good customer when hiring a Napa County paving deck contractor.

    ·       Be clear and upfront with the paving deck contractor. Let them know what you want from your paving deck installation, the long-term outcome you’re expecting and specific ways they can satisfy your expectations.

    ·       Before you hire a paving deck contractor in Napa County, restate your expectations and goals, and reiterate to the paving stone representative your understanding of the agreement. Most problems with local paving stone contractor occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.

    ·       Ask your paving stone contractor if you should call to check on the progress or if he will call you with updates.

    ·       Be sure your service representative has a phone number where they can reach you at all times while they’re installing your paving stones. The work will move along more smoothly if your paving stone contractor can reach you for any necessary updates, questions or work authorizations.

    ·       When your contractor contacts you, return calls promptly to keep the paving stone contractor on schedule.

    ·       Pay for the paving stone work promptly.

    ·       Remember, a friendly smile goes a long way!

    We all want to be good customers and paving stone contractors in Napa County appreciate customers who are straightforward, honest and easy to work with. Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. Things may very well go smoother and any problems may be more easily resolved.

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Check The Work
Use the Invoice to Verify the Completed Paving Stone Work

When your paving stone installation is complete, most contractors will give you a written invoice that details the completed work. Your invoice will include:

The contractor’s name, physical address and license number.

Any applicable warrantees or guarantees provided by manufacturers or the company.

An itemized list of all the supplies purchased.

A list of all services performed.

The total cost for supplies, including the amount due for labor.

It is wise to compare the completed work with the written invoice. Ask your contractor to walk through the paving stone project with you and show you the work. During the walk-through, ask if there are any special instructions for maintaining your paving stones. If you have any questions about the work or materials, now is the time to ask.

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Written Warranties
Get Warranties in Writing for Paving Stones

Most good paving stone contractors offer some type of warranty on the paving stones. Ask that the details of the warranty be provided to you in writing. This information should include:

The contractor’s name and physical address.

What products and parts of the paving stone installation are covered. This should also include whether the contractor will replace or repair your paving stones in the event of a product failure.

Your responsibility if you place a warranty claim (i.e., if you have to pay for labor or materials, or if you are required to pay a prorated amount).

Terms, limitations and exclusions on the materials and workmanship.

If the warranties are transferrable to the new owner if you sell your home.

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Top 10 Requests
Most Popular Napa County Paving Stone Services

The top 10 requests for paving stone services in Napa County are listed below.

Glass Paving Stones
Glass paving stones can be used for paving but they are not the same as those used for windows and walls. Glass paving stones can be illuminated and as a result they have a striking appearance.  If you are putting in lighting, there will be other considerations such as drainage that will need to be taken into account.

Garden Paving Stones
Garden paving stones are used for a variety of areas including paths and sidewalk areas. Many use them as stepping stones. Garden paving stones also work well for edging garden areas. They keep your garden from being trampled by unknowing guests. The way garden paving stones are laid out can provide direction for walking around a garden area.

Brick Paving Stones
Brick pavers are made with cement, sand, water, and other materials. After being mixed together, they are fired at a very high temperature. Brick pavers are very durable.

Pool Paving Stones
Pool paving stones are used used around a pool area. They have many colors and styles and a variety of materials to choose from. One of the issues with using pavers is to choose a foundation and sealer that is stable. Sand needs to be kept from washing into the pool. Also, the pavers must be non-slip for safety.

Concrete Paving Stones
Concrete pavers come in a variety of colors and styles. They require very little maintenance and are very strong. Repairing is easy and interlocking paving stones allow them to move without damage.

Stone Paving Stones
Stone paving stones are not manufactured but rather are naturally occurring. They may be mined.   They are often more expensive; however, they are one of the most popular choices.

Walkway Paving Stones
Walkway paving stones can be used for both commercial and residential projects. They can be used for driveways, courtyards, balconies and patios. They come in many colors and shapes and sizes. Walkway paving stones add elegance and beauty. They are very easy to maintain with sweeping and rinsing or washing.

Driveway Paving Stones
Driveway paving stones are becoming very popular. They not only look beautiful but they can increase the value of your home. A paving stone driveway does need a protective coating applied every couple of years. You can choose from brick, concrete, interlock and many other materials.

Granite Paving Stones
Granite paving stones have been around for a long time. It is used for patios and walkways. Granite is quarried and comes with a large variety of colors and patterns. Granite is completely fireproof and heat resistant which makes it an excellent choice. Granite is one of the more expensive materials but it will last for years.

Interlocking Paving Stones
Interlocking paving stones connect to each other so that it limits their movement. They are usually made of concrete or cement and don’t require mortar. Sand is used as the base.

Top 10 Brand Requests (if applicable)

Belgard Pavers

Oldcastle Pavers

Cambridge Pavingstones

Unilock Paving Stones

McNear Brick & Block

American Pavers

CST Pavers

Pavers By Ideal

Nicolock Interlocking Paving Stones

Cambridge Cobble

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Glossary Of Terms
Glossary of Terms Used By Paving Stone Contractors and Paver Installers

aggregate
Aggregate is a combination of crushed rock, sand and gravel. It is used as a base for pavers.

base
Base is a layer of aggregate which is used as a foundation for pavers. This base supports the pavers.

Also known as: base material

blending pavers
Blending pavers refers to when 2 or more colors of paving stones are used.

Also known as: blending paving stones

brick pavers
Brick pavers are made from clay and shale and are fired. They are usually stronger than bricks.

Also known as: brick paving stones

cambridge pavers
Cambridge pavers are made by Cambridge Pavingstones. They are sturdy and have a coating that protects their strength and color.

cantera pavers
Cantera pavers are made from volcanic ash. They are lightweight and can be used in fountains, barbecues, etc.

cement-aggregate ratio
Cement-aggregate ratio is the ratio of cement to aggregate and is measured by weight usually.

clay
Clay is used for pavers which are best for paving driveways and patios. The color doesn’t fade and they are strong.

cobblestones
Cobblestone pavers are made from riverbed rocks. They are usually used in decorative paving.

concrete paving stones
Concrete pavers are concrete based paving stones. They are strong and durable and come in many colors, shapes and sizes.

Also known as: concrete pavers

concrete sand
Concrete sand is used for aggregate and base layers for paving stones.

crushed rock
Crushed rock is used an an aggregate and base for pavers. It can also be used for a decorative layer.

denated pavers
Denated pavers are round or odd-shaped.

Also known as: denated paving stones

edge pavers
Edge pavers are pavers that are used to edge paths or sidewalks or driveways. They can be purchased with straight edges or made straight by the contractor.

Also known as: edge stones

edge restraints
Edge restraints are used to keep pavers in place at the edge of driveways or sidewalks.

engraved pavers
Engraved pavers are pavers that have been engraved or etched with images. Words may also be engraved.

Also known as: engraved paving stones

erosion
Erosion happens when weather wears away soil or rocks. Some pavers are made to limit erosion.

freeze-thaw durability
Freeze-thaw durability is the ability of pavers to stand up to freezing and thawing cycles.

frost action
Frost action is the action of freezing and thawing on paving stones which causes cracking and chipping.

frost heave
Frost heave is the movement of the ground upward which may lift pavers. Pavers should have some room for frost heave.

installing
The process of putting in or installing for use.

Also known as: installation

interlocking paving stones
Interlocking paving stones are pavers that are locked together creating a solid surface.

Also known as: interlocking pavers

landscape paving stones
Landscape paving stones are pavers that are used for landscaping yards.

Also known as: landscape pavers

paving stones
Paving stones are bricks or stones used for paving.

Also known as: pavers, paver stones, paving bricks

paving stones designs
Paving stones designs are bricks or stones used for paving that are put into a planned pattern or design.

Also known as: paving stone designs,

paving stones installation
Paving stones installation is the process of installing or laying paving stones.

Also known as: paver installation, installing paving stones, laying paving stones

types of paving stones
Types of paving stones are the choice of different materials or types of paving stones which can be made of granite, concrete, or other materials.

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Frequently Asked Questions
Consumer Agencies for Customers and Outdoor Paver Installers

Better Business Bureau BBB (http://www.bbb.com/)
California Department of Consumer Affairs DCA (http://www.dca.ca.gov/)
California Landscape Contractors Association CLCA (http://www.clca.org/)
Contractors State License Board CSLB (www.cslb.ca.gov)
Interlocking Concrete Pavement Institute (http://www.icpi.org/)…

Better Business Bureau BBB (http://www.bbb.com/)
California Department of Consumer Affairs DCA (http://www.dca.ca.gov/)
California Landscape Contractors Association CLCA (http://www.clca.org/)
Contractors State License Board CSLB (www.cslb.ca.gov)
Interlocking Concrete Pavement Institute (http://www.icpi.org/)
International Association of Landscape Ecology IALE (http://www.landscape-ecology.org/)

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