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Diamond Certified Company Report

Redwood Empire Termite & Pest Control

Diamond Certified Company Report

Redwood Empire Termite & Pest Control

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 143 VERIFIED CUSTOMERS i

Barbara P.

VERIFIED Redwood Empire Termite & Pest Control CUSTOMER

1 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like the way their contracts are pretty loose. They are different than other companies. I used to have dogs, and when they would show up, it wasn't a problem.

They do a good job, and they are easy to work with.

Norman A.

VERIFIED Redwood Empire Termite & Pest Control CUSTOMER

2 of 143

Quality 9
9 10
Loyalty Yes
CRITIQUE

Their product works, and they are great people to work with. I enjoy when they come out. They are helpful, quick to get on it, and they take care of business.

It works. I haven't seen any spiders or ants.

Elizabeth G.

VERIFIED Redwood Empire Termite & Pest Control CUSTOMER

3 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are always on time and very straightforward.

They got rid of my pests.

Read All 143 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Brandy Straub, Owner

Redwood Empire Termite & Pest Control provides complete termite and pest control services for residential and commercial clients in Sonoma, Marin, Napa, and Solano Counties. The family-owned and operated company uses a variety of methods to rid homes and businesses of unwanted pests, including both chemical and environmentally-friendly treatments, and it also has the capabilities to perform termite inspections and offer water correction, dry rot, and termite damage repairs.

Owner Brandy Straub is a third-generation proprietor of Redwood Empire Termite & Pest Control, and he says he approaches every job with the same business principles utilized by his grandfather, who established the company in 1946. “My grandfather believed each individual job demanded individual attention, and we continue that philosophy. We understand that we’re working in people’s homes, so we’re very conscientious of our surroundings.”

Redwood Empire Termite & Pest Control is well-known for its troubleshooting capabilities—Mr. Straub is a California-licensed pest educator and uses his vast knowledge of pest and rodent behavior to effectively solve all types of infestation problems. “Instead of just putting out baits or chemicals, I follow the pests’ habits and figure out the best way to eliminate them,” he says. “It’s a fun challenge, and it yields positive results and happy clients.”

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Redwood Empire Termite & Pest Control

COMPANY CONTACT
Service AREA

Sonoma County
Marin County
Napa County
Solano County

SERVICES PERFORMED

Termite & Pest Control
Water Correction & Dry Rot Repair
Termite Damage Repair
VA-Approved Specialist for Termite Inspections for Home Finance & Refinance
Termite Inspections

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Redwood Empire Termite & Pest Control

Redwood Empire Termite & Pest Control used the tarp fumigation method to treat this drywood termite-infested home in Santa Rosa.

Company Profile

Redwood Empire Termite & Pest Control provides complete termite and pest control services for residential and commercial clients in Sonoma, Marin, Napa, and Solano Counties. The family-owned and operated company uses a variety of methods to rid homes and businesses of unwanted pests, including both chemical and environmentally-friendly treatments, and it also has the capabilities to perform termite inspections and offer water correction, dry rot, and termite damage repairs.

Owner Brandy Straub is a third-generation proprietor of Redwood Empire Termite & Pest Control, and he says he approaches every job with the same business principles utilized by his grandfather, who established the company in 1946. “My grandfather believed each individual job demanded individual attention, and we continue that philosophy. We understand that we’re working in people’s homes, so we’re very conscientious of our surroundings.”

Redwood Empire Termite & Pest Control is well-known for its troubleshooting capabilities—Mr. Straub is a California-licensed pest educator and uses his vast knowledge of pest and rodent behavior to effectively solve all types of infestation problems. “Instead of just putting out baits or chemicals, I follow the pests’ habits and figure out the best way to eliminate them,” he says. “It’s a fun challenge, and it yields positive results and happy clients.”

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Company Philosophy

“We go into every job with the intention of leaving the house better and safer than when we arrived. We're problem solvers–if we're on a termite job but we see another problem, we'll go out of our way to solve both. We cater to our customers' needs and strive to build long-term relationships with them. Ultimately, we want to be their pest control/termite professional for life.”

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Comparative Summary

Few pest control companies earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can also claim more than six decades of industry experience, but that’s exactly the case for Redwood Empire Termite & Pest Control. “My grandfather started this company in 1946 with the idea that each individual pest control job should receive individual attention, and I’m proud to continue his philosophy,” says owner Brandy Straub. “He was also one of the founders of the Structural Pest Control Board, and he established a lot of the rules and regulations that are still industry standards today.”

Redwood Empire Termite & Pest Control provides complete termite and pest control services for residential and commercial clients in Sonoma, Marin and Napa Counties. The family-owned and operated company uses both chemical and environmentally-friendly treatment methods to rid homes and businesses of unwanted pests, including termites (all species), beetles, moths, weevils, woodlice, earwigs, ants, roaches, rats, hornets, wasps and more.

Unlike the owners of larger pest control companies who delegate onsite work to less experienced applicators, Mr. Straub personally handles each of Redwood Empire Termite & Pest Control’s jobs, which allows him to consistently utilize his grandfather’s groundbreaking techniques and treatment methods. “Not many pest control professionals had the kind of mentoring I received,” he says. “I grew up in this business, so I’m very well-rounded and suited to handle any problems that may occur. I take great pride in my work and strive to take care of all my clients’ needs.”

Another distinguishing feature of Redwood Empire Termite & Pest Control is its comprehensive approach to quality control. Since Mr. Straub is onsite for every job, he’s able to immediately address questions and concerns, which ultimately creates a streamlined process that alleviates stress for his clients. “I’m only as good as my last job, so I never leave unless the customer is completely satisfied,” says Mr. Straub. “If I have to come back, it doesn’t look good for my ability to solve problems, so I make sure to address issues upfront and provide the best pest control experience possible.”

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Industry Info

Prevention is the key to controlling termite infestations in your home. Termite control is a two-part process: preventing the termites from accessing your home and treating known termite colonies. There are numerous methods you can use to prevent termites from damaging your home, including receiving an annual inspection by a pest control professional and addressing termite-conducive conditions on your property. Here are some tips for dealing with the two most prevalent types of termites in California:

Subterranean Termites
Subterranean termites cause about 95 percent of termite-related structural damage in the United States. They usually live in the soil in large colonies, but they can survive above ground if enough moisture is present. To protect your home from a future infestation, consider the following tips:

Remove access
• Eliminate entry points by sealing gaps around water and gas lines where they enter your home.
• Try to reduce any wood-to-ground contact—that’s a common access point for subterranean termites. You can also treat your wood with termiticide to make it unattractive to termites.

Reduce food sources
• Throw out extra cellulose materials around your house. Replace landscaping mulch with cellulose-free alternatives or move it back at least six inches from your foundation.
• Make sure wood siding is at least six inches above the ground.

Reduce excess moisture
• Make sure water doesn’t pool around the foundation of your home or on your roof.
• Address moisture problems in basement and crawlspace areas.
• Fix leaky plumbing, faulty gutters and air conditioner condensation lines that may be dripping.

Monitor activity and adopt prevention techniques
• Inspect lumber (especially used lumber and railroad ties) for termites before using it in home or garden projects.
• Ask a pest management professional to recommend prevention techniques around your home, which could include monitoring stations, liquid treatment or direct wood treatment. Monitoring stations are the least intrusive option—they serve as warning signs of activity, but they don’t provide any protection against infestations.

Drywood Termites
Drywood termites live within wood in small colonies. Their moisture requirements are minimal, so they don’t need soil contact in order to survive. To protect your home from drywood termite infestations, consider the following tips:

Remove access
• Drywood termites can enter your home through small cracks in exterior wood, so it’s important to seal all cracks, crevices and joints.
• Apply a fresh coat of paint to your home’s exterior—it’ll seal even the smallest crevices in the wood.
• Install bug screens over attic and foundation vents.

Reduce food sources
• Remove dead trees, firewood and any other dead wood that can house drywood termites.

Monitor activity and adopt prevention techniques
• Watch for infestation signs near areas with wood shingles—they create easy access for drywood termites.
• Ask a termite expert about proactive treatment options that can help protect your home.

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Frequently Asked Questions

Q: What type of pests do you treat?

A: I do general pest control, so I cover the complete spectrum, including all species of termites, beetles, moths, weevils, woodlice, earwigs, ants, roaches, rats, hornets, wasps and more. The only thing I can’t handle is bees—they’re sort of an endangered species, so I work in conjunction with local beekeepers to remove them.

Q: How long do I need to stay away from my property when it’s being treated with chemicals?

A: Depending on the time of year, you can usually return to your house after an hour or two.

Q: Are your pest control treatments safe for children and pets?

A: Absolutely. All the chemicals I use are nontoxic and safe for children and pets. I’m sensitive to my customers’ environments and needs, so I make sure to never spray anything that could be touched by a child. As an extra safety precaution, I also don’t spray firewood, fruits, vegetables or trees.

Q: How often do you need to come back after the initial treatment?

A: I usually recommend a quarterly treatment program. All the chemicals I use are water-based and microencapsulated, so they have time-release dates that usually expire after 90 days. Applying treatment every three months is usually enough to keep infestations under control.

Q: Do I have to sign a long-term contract to receive pest control service?

A: No, I don’t require my clients to sign long-term contracts. If you tell me you’re satisfied with the results and don’t want any more treatment, I’ll honor that.

Q: If I don’t get termite treatment, will the termites eventually eat my house down?

A: I’ve never seen that happen. Termites eat portions of the house where wood has become defective. Each board in a house can come from a different tree, and some are more susceptible to termite damage than others. Proportionally, your house is built out of trees that vary in wood material, which is why infestations occur.

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SELECTED PHOTOS FROM Redwood Empire Termite & Pest Control

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Diamond Certified RATINGS ON Redwood Empire Termite & Pest Control
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 143 VERIFIED CUSTOMERS i
Redwood Empire Termite & Pest Control : Average 9.4 out of 10 based on 143 unique customer surveys of customer satisfaction.

Barbara P.

VERIFIED Redwood Empire Termite & Pest Control CUSTOMER

1 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like the way their contracts are pretty loose. They are different than other companies. I used to have dogs, and when they would show up, it wasn't a problem.

They do a good job, and they are easy to work with.

Donna H.

VERIFIED Redwood Empire Termite & Pest Control CUSTOMER

2 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

Brandy is great. I trust him and recommend that you use him.

Very trustworthy, and I consider him a friend.

Durelle F.

VERIFIED Redwood Empire Termite & Pest Control CUSTOMER

3 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

The owner is super honest and knowledgeable.

I have worked with them in 3 different capacities; pest inspection, ongoing pest control, and an emergency consultation.

Mikey B.

VERIFIED Redwood Empire Termite & Pest Control CUSTOMER

4 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very dependable, and they know how to get in my backyard. I am very comfortable with them being there when I am not home. I don't have to worry. They leave the slip on the door, and you can pay your bill online. It is very easy.

They are not expensive. We were with another company that Redwood took over or bought, I'm not sure which one, but the prior company had an employee that we didn't really care for and was uncomfortable with. I told the new owner that I was not comfortable with him and why, and he assured me that he did not employee him.

Paul F.

VERIFIED Redwood Empire Termite & Pest Control CUSTOMER

5 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very dependable, I have been using them for years.

I can't think of anything right now.

Sandy P.

VERIFIED Redwood Empire Termite & Pest Control CUSTOMER

6 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's great to use a local business, and they do a good job.

I have only been using them for a short time, but so far so good.

Sarah S.

VERIFIED Redwood Empire Termite & Pest Control CUSTOMER

7 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

Phenomenal service, real people, and very helpful

Their expertise, and they were very thorough.

Susan F.

VERIFIED Redwood Empire Termite & Pest Control CUSTOMER

8 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like them. They are a family business, and I only use them. I'm very satisfied.

When you contact them, they come right out.

Al T.

VERIFIED Redwood Empire Termite & Pest Control CUSTOMER

9 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know what they're doing.

I had a different company come out, and they said they got rid of all the termites, but they didn't. Redwood Empire Termite & Pest Control came out, treated the same area, and now they're dead and gone. They really know their business.

Alan D.

VERIFIED Redwood Empire Termite & Pest Control CUSTOMER

10 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are thorough and expensive.

I like that they are straightforward.

Alisha

VERIFIED Redwood Empire Termite & Pest Control CUSTOMER

11 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

They come out and get the job done.

I like that they are very responsive and that they know what they're doing. I don't feel like I have to look over Brandy while he's doing his work.

Betty B.

VERIFIED Redwood Empire Termite & Pest Control CUSTOMER

12 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very satisfied. They came when I needed them, and they seemed to do a very good job. They had the right answers to all of my questions. They were courteous.

They were local and on time.

Bill G.

VERIFIED Redwood Empire Termite & Pest Control CUSTOMER

13 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very courteous, very professional, and they did what they said they were going to do on time and for the price that they told us.

I thought they were very efficient and knowledgeable.

Cindy S.

VERIFIED Redwood Empire Termite & Pest Control CUSTOMER

14 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have friendly service.

The friendly service, he called when he was running late, and I was very satisfied with everything.

Don S.

VERIFIED Redwood Empire Termite & Pest Control CUSTOMER

15 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are timely, thorough, and professional.

I like that they are thorough and have a good price.

Gail M.

VERIFIED Redwood Empire Termite & Pest Control CUSTOMER

16 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

Brandy, the owner, is very knowledgeable. He educated me during the process and answered any questions that I had.

I like that I knew the job was going to be done right the first time and how quickly my report was in my hands after.

Linda H.

VERIFIED Redwood Empire Termite & Pest Control CUSTOMER

17 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a thorough job, and they are quick. Brandy, the owner, is awesome. He answered all of my questions. He is very responsive, and he is on top of his business.

I love them. Brandy, the owner, has an awesome personality.

Lloyd J.

VERIFIED Redwood Empire Termite & Pest Control CUSTOMER

18 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're friendly, they have good quality, and they strive on service.

The service they provided and being very honest, I was so satisfied with them.

Mary R.

VERIFIED Redwood Empire Termite & Pest Control CUSTOMER

19 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them to anyone who is buying a home. They were prompt, efficient, informative, polite, and they spent extra time talking about the condition of the house. They educated me along the way, and they had my report to me within a day or two.

I was confident in the inspector and his work. Brandy, the owner, is articulate and conveyed everything in a language that I could understand.

Michael M.

VERIFIED Redwood Empire Termite & Pest Control CUSTOMER

20 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am always satisfied with all of their inspections they have ever done for me.

They are timely, efficient, and relatively inexpensive.

Read All 143 Survey Responses at Ratings View