Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

Diamond certified companies are top rated and guaranteed

Why Trust Diamond Certified Tile Contractors Rated Highest in Quality?

Photo: Derrick Tracey Custom Tile & Marble (2015)

You are the customer. If your goal is to choose a tile contractor that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified tile company. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated tile contractor and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you’ll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you’ll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

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Bryan Keding is manager of Floor Coverings International, a Diamond Certified company. He can be reached at (925) 679-5935 or by email.

Bryan Keding

diamond certified contributor profile and expert article

Bryan Keding: A Flooring Focus

By James Florence, Diamond Certified Resource Reporter

CONCORD — Bryan Keding entered the home improvement field as a young man, but it wasn’t until he joined forces with his brothers that his career really took off. “I started as a house painter,” he recounts. “My two brothers, Kreg and Reggie, also worked in the home improvement industry, and we eventually decided to go into business together. In 2007, we started a home remodeling company and later narrowed our focus to flooring installation. After some time, we realized we could provide better service if we had more control of the material side, so we added a franchise that would allow us to sell flooring as well as install it. Today, as the Concord franchise of Floor Coverings International, we’re basically a one-stop shop for all flooring needs.”

As manager of Floor Coverings International, Bryan says his favorite part of his job is bringing his customers joy. “I love seeing the smiles on our customers’ faces when they see their new floors. That’s a huge part of why I do what I do.”

A resident of the North Bay Area (where he lives with his wife, Lilianna, and their two children), Bryan spends his time outside of work on a variety of pastimes. “I enjoy snowboarding and amateur car racing,” he details. “I have a Subaru STI that I take to Sonoma Raceway—it’s a lot of fun to drive it on the track.” Besides his personal hobbies, Bryan enjoys spending time with his family doing activities such as hiking and attending local fairs and festivals.

In regard to a professional philosophy, Bryan espouses the importance of being true to your word. “Honesty and integrity are huge factors for me,” he explains. “I take care of our customers above all and make sure we provide them with exactly what we promise.”

When asked the first thing he’d do if he were to retire tomorrow, Bryan says he’d do some traveling. “I’d probably start by taking a trip to New Zealand or maybe travel through Europe. My wife speaks a few different European languages, so that would be really helpful.”

Ask Me Anything!

Q: What’s your favorite local restaurant?

A: Il Davide in San Rafael.

Q: Music or talk radio?

A: Probably talk radio, but I also enjoy music and sometimes my ears need a rest from all the talking.

Q: What’s your favorite sports team?

A: The San Francisco 49ers.

Q: What were you most known for in high school?

A: Mostly sports—I played basketball and football and ran track. However, I was also known for being good at math. I’ve always enjoyed geometry and it’s neat that I’m still using those skills in my career today.

Q: What’s your favorite snack?

A: Spicy chips. Paqui has a flavor called Haunted Ghost Pepper that I really like.

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The Impact of a Quality Floor Finish


CONCORD — When choosing a hard surface flooring product, a lot of homeowners focus on the thickness of the material. However, a more important attribute to look for in this type of flooring is the quality of the finish. When… Read more

How to Spot-Clean Your Carpet


When it comes to spot-cleaning a carpet stain, correct procedure is crucial for ensuring a successful result. Follow these steps: Use an appropriate product. There are many carpet cleaning products on the market, but not all are of equivalent quality.… Read more

Hardwood Flooring: Site-Finished vs. Prefinished


CONCORD — When planning to install new hardwood flooring, you’ll need to decide whether to go with a product that’s sanded and finished on site or one that’s prefinished at the factory. Before making this choice, it’s worthwhile to learn about… Read more

Expert Video Tip

Video: How to Spot-Clean Your Carpet

Complete Video Transcription:

CONCORD — Host, Sarah Rutan: When something spills on your carpet, you’ll need to know the correct procedure for cleaning it and preventing a stain. Today we’re… Read more




  • Mapei

  • Schluter Systems

  • Daltile

  • Ceramic Tile Center

  • Hydroment

  • Laticrete

Many brands are on the market for tile. Following is a list of popular tile brands that have had great success and a good reputation.

Armstrong Tile
Florim USA
Portland Direct Tile and Stone
American Olean Tile
Thompson Tile
Imola Tile
Efesus Stone Tile
Ilva Tile
Mirage Tile

porcelain tile
slate tile
tile floor installation
ceramic floor tile
ceramic tiles
travertine tile floors
wood tile
outdoor tile
tile art installation
tile countertop
decorative tile
metal tiles
tile cutting
tile laying
tile repair
porcelain tiles
Italian tile installation
pebble tile installation
mosaic tiles
tile installation
bathroom tile installation
tile design
kitchen tile
tile backsplash installation
marble tile
shower tile installation
vinyl tile
wall tile installation
granite tile

Bay Point
Bethel Island
Discovery Bay
El Cerrito
El Sobrante
Hilltop Mall
Los Medanos
North Richmond
Pleasant Hill
Point Richmond
Port Chicago
Port Costa
Rheem Valley
San Pablo
San Ramon
Tara Hills
Vine Hill
Walnut Creek
Walnut Heights
West Pittsburg


Better Business Bureau  BBB (http://www.bbb.com/)

Contractors State Licensing Board CSLB (http://www.cslb.ca.gov/)

Ceramic Tile Institute of America CTIOA (http://www.ctioa.org/)

Ceramic Tile & Stone Association CTSA (http://www.tile-stoneassn.org/)

California Department of Consumer Affairs DCA (www.dca.ca.gov)

Council for Interior Design Accreditation CIDA (www.accredit-it.org)

Handmade Tile Association HTA (http://www.handmadetileassociation.org/)

Marble Institute of America MIA (http://www.marble-institute.com/)

North Coast Builders Exchange NCBE (http://www.ncbeonline.com/)

National Kitchen and Bath Association NKBA (http://www.nkba.org/)

National Tile Contractors Association NTCA (http://www.tile-assn.com/)

National Terrazzo and Mosaic Association NTMA (http://www.ntma.com/)

Tile Contractors Association of America TCAA (http://www.tcaainc.org/)

Know What You Want
Exploring Your Options and What You Want Before Choosing a Tile Showroom

Many factors should be considered before selecting a tile showroom in Contra Costa County, including the smaller cities of Clyde, Cowell, Crockett and Diablo, that will meet your needs the most successfully. Write down everything that you’re searching for before you begin your research. Consider the following questions before making your final selection of a tile showroom.

  1. Do I want a Diamond Certified company that is rated best in quality and backed by the Diamond Certified Performance Guarantee?
  2. What color of tile am I looking for?
  3. Is the tile going to be installed in a high traffic area where it needs to be tough?
  4. Are there other things that the tiles needs to match such as paint, wood, and other decor?
  5. What type of tile am I most interested in for my renovation project?
  6. What is my budget for the tile project?
  7. What personal and professional characteristics would I like my Contra Costa County tile showroom to have? (These may include good communication skills, honesty, reliability, cleanliness, etc.)
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What To Ask In Person
What You Should Ask When Speaking in Person at a Tile Showroom in Contra Costa County

The next step is to interview tile showroom representatives in Contra Costa County, including the larger cities of San Ramon, Danville, Brentwood, Martinez and Pleasant Hill. As you interview tile showrooms in Contra Costa County you may want to ask the following questions.

  1. How many tile projects has your tile showroom completed in Contra Costa County?
  2. Does your tile showroom have a current business license to sell new tile?
  3. What type of underlayment is needed for tile?
  4. Is there an additional charge if tile needs to be removed and disposed of?
  5. Can you give me a list of references that I may contact?
  6. How long should it take for your tile showroom contractor to complete the installation of my tile?
  7. Does your tile showroom carry workers’ compensation and liability insurance for your tile installation crew?
  8. What types of warranties and guarantees are available on your tile options? What is covered with any offered warranties?
  9. How does your tile showroom price new tile and installation, if installation is an option?
  10. Does your tile showroom have any tiles or samples that I can take home to compare and match with my existing decor?
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  • What To Ask References
    Questions to Ask References of a Contra Costa County Tile Showroom

    It’s best to choose a Diamond Certified tile showroom because all certified companies have passed an in-depth ratings process that most other companies can’t pass. If you want quality from a tile showroom in Contra Costa County and the greater Bay Area, you can have confidence choosing a Diamond Certified company. Diamond Certified reports are available online for all certified companies. And you’ll never be fooled by fake reviews. That’s because all research is performed in live telephone interviews of actual customers.

    If you can’t find a Diamond Certified tile showroom within reach, you’ll have to do some research on your own. If you do, it’s wise to call some references provided by your tile showroom. Keep in mind, though, that references provided to you by the tile showroom are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process. That’s because references given to customers from companies are cherry-picked instead of randomly selected from all their customers. So the contractors will likely give you a few customers to call that they know are satisfied.

    If you do call references on your own, specifically ask for a list of the company’s 10 most recent customers. This will help avoid them giving you the names of only customers they know were satisfied.

    1. Were you satisfied with the service from the tile showroom?
    2. If you need new tile in the future, will you consider going back to this tile showroom again?
    3. Did the tile showroom provide answers to your questions to your satisfaction?
    4. Were there any unexpected costs? If so, what?
    5. Did the tile showroom keep you up to date on the status of your project?
    6. What type of tile did you purchase from this tile showroom?
    7. Would you recommend this tile showroom to your family and friends?
    8. Did the tile showroom install your purchased tile? If so, did they finish the job on time? Did they clean up after completing the job? Did they show up on time?
    9. How many tile projects or new tile installations has your tile showroom completed in Contra Costa County?
    10. Will your tile showroom supply me with references and phone numbers so that I can contact them?
    11. Did you feel like the tile showroom charged a fair price for the quality of the work?
    12. Did the tile showroom seem receptive to your input?
    13. If you live in a smaller area such as Alamo, Bay Point, Bethel Island and Blackhawk, did you have to pay extra for their travel expenses to your home?
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  • Review Your Options
    Finding and Choosing a Good Tile Showroom in Contra Costa County

    The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

    Choosing a tile showroom is an important decision. Before deciding on the best tile showroom in Contra Costa County for you, it’s important to consider the following questions.

    1. What is my time frame for this project: when do need to have it accomplished?
    2. Is my tile showroom of choice well-established in the community with a good reputation?
    3. Does my tile showroom of choice have good references that I have checked?
    4. Is my tile showroom of choice charging a reasonable price for quality tile and service?
    5. Which tile showrooms in Contra Costa County, , including the larger cities of Concord, Richmond, Antioch, Walnut Creek and Pittsburg, offer the better warranty for the price?
    6. Which tile showroom has payment options that work the best with my financial situation?
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  • How To Work With
    Getting Ready to Sign a Contract with a Tile Showroom in Contra Costa County

    Now that you’ve located and chosen a local tile showroom in Contra Costa County, including the smaller cities of Briones, Byron, Canyon and Clayton, that meets all your ideals, you will want to ask for a written contract. This contract should include written details on the price, quality and materials to be used, as well as the job start date and intended completion date.

    Before you sign the contract, read and be sure you understand all the terms and limitations. The contract you sign is binding, and should protect your property and your interests, as well as those of your contractor. For this reason, you should never sign a blank or incomplete estimate.

    When signing the contract, don’t hesitate to write in special requests or verbal agreements. This will protect you and help ensure you get the services you have agreed on. Along with end dates and any special instructions, these add-ons may also include related issues that aren’t always covered by a standard contract. For example, regardless of how careful your contractor promises to be, sometimes damage can unexpectedly occur when installing tile.

    You can protect your property by being proactive. Before the work begins, schedule a walk through with the company supervisor and conduct a pre-work inspection of your property.  List or photograph your home or business and the areas surrounding where the tile will be installed. Speak with a company representative about reasonable expectations for protecting your home or business during the work. When you’ve reached an agreement, both you and the contractor should sign and date the document. When the work is done, do a final inspection together and verify that your expectations were met.

    Getting a Contract and Signing with Your Tile Showroom

    When you’re happy with the information your Contra Costa County tile showroom has given you, sign the estimate and contract. Be sure to keep a copy of the contract. Verify that the tile showroom representative has a phone number where they can reach you at all times.

    If the actual costs exceed the amount agreed upon on your estimate, make sure that the tile showroom representative gets your final approval before moving ahead with installing the tile. Your approval must be noted on the estimate and the invoice.

    Getting Ready for Your Tile Showroom

    Professional tile installers in Contra Costa County, including the larger cities of Concord, Richmond, Antioch, Walnut Creek and Pittsburg, are able to handle the large and small aspects of their work. But there are a few things you can do in preparation to their arrival and while the work is in progress to help their job go more smoothly. Doing these things may even cut down on their labor costs and can keep your home and belongings from being damaged.

    Keep your pets and children away from the area. Your tile showroom contractor will be focused on your project and should not have to watch out for your pets or children at any time. This not only prevents accidents and injury but also any expense that comes from accidents that may happen because of children and pets being in the way.

    Before the work begins, remove all furniture, decorations, rugs, and movable objects from the rooms slated for tile. You may also want to temporarily store any heirlooms, antiques or expensive items that are in high-traffic areas of your home to prevent them from being broken.

    Provide parking space and room for their work vehicles to maneuver. Some tile contractors have large vehicles that require more space than average. Contact your contractor before they begin building and ask them how many parking spaces they need and how much room they need for oversized vehicles. It is also helpful to walk through the area with your contractor so any hazards or clearance issues can be pointed out before the actual work begins.

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  • Be a Good Customer
    Be a Successful and Good Tile Showroom Customer

    It’s the tile showroom’s responsibility put in quality tile using the best possible installation techniques. But you play a big part in the success of your tile showroom, too. Here are a few simple steps you can take to be a good customer when hiring a Contra Costa County tile showroom.

    • Be clear and upfront with the tile showroom. Let them know what you want from your tile installation, the long-term outcome you’re expecting and specific ways they can satisfy your expectations.
    • Ask your tile showroom representative if you should call to check on the progress or if he will call you with updates.
    • Be sure your service representative has a phone number where they can reach you at all times while they’re handling your tile project. The work will move along more smoothly if your tile showroom can reach you for any necessary updates, questions or work authorizations.
    • When your contractor contacts you, return calls promptly to keep the tile showroom on schedule.
    • Pay for the tile work promptly.
    • Remember, a friendly smile goes a long way!
    • Before you hire a tile showroom in Contra Costa County, restate your expectations and goals, and reiterate to the tile showroom’s representative your understanding of the agreement. Most problems with local tile showrooms occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.

    Why would you want to be a good customer? Tile showrooms in Contra Costa County appreciate customers who are straightforward, honest and easy to work with. Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. Things may very well go smoother and any problems may be more easily resolved.

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Check The Work
Making Certain the Contra Costa County Tile Showroom Work Matches the Written Invoice

When the tile is safely installed and the work is completed, your tile showroom contractor is required to give you a written invoice. This must include:

  • The name and physical address of the tile showroom
  • An itemized list of all merchandise purchased or included
  • The total tile cost, including the amount charged for labor, if any
  • A list of all work performed, including the warranty
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Written Warranties
Ask for Written Warranties from Your Contra Costa County Tile Showroom

Most good tile showrooms will offer some type of warranty on the tile work. Before the tile contractor leaves, confirm any warranties offered by the tile showroom contractor in Contra Costa County, including the larger cities of San Ramon, Danville, Brentwood, Martinez and Pleasant Hill. All details of the warranty should be provided to you in writing. The written warranty document must detail the following:

  • The tile showroom’s name and physical address
  • How long the warranty is valid, and whether it expires on a specific day or if it is prorated.
  • If the tile warranty coverage is transferrable to the new owner in the event that you sell the home or building in which the new tile has been installed.
  • What the warranty covers. This should include whether the tile showroom will replace or repair faulty tile work or give you a refund. Any exclusions must be explicitly stated.
  • Your responsibility in the case of a tile problem and what you need to do in order to redeem the warranty.
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Top 10 Requests
Most Popular Requests for Tile Showrooms in Contra Costa County

Tile Floor Installation

Tile floor installation is a science and an art form. The work is difficult and labor intensive. You want a craftsman that will install correctly and give you a beautiful tile floor.

Outdoor Tile

Outdoor tile is a great choice for your outdoor room, porch, deck or pool area. Outdoor tiles is highly functional and requires little maintenance.

Bathroom Tile Installation

Bathroom tile installation will replace your old flooring and give it new life. Bathroom tile installation will give you a functional and durable floor that looks beautiful.


Tile Design

A gifted quality tile designer will design your tile project. You can choose unique designs and traditional designs. Your tile design can be previewed and changed to your specifications.


Kitchen Tile

Kitchen tile can be for the floor or countertop. By deciding exactly where the tile is going to go, you will be able to narrow down what kitchen tiles work best in this space.


Granite Tile

Granite tile is incredibly durable for flooring. The look brings an elegance to your home. If you need a hard surface that requires little maintenance and is highly durable, granite tile is the perfect choice.


Tile Backsplash Installation

Tile backsplash installation can make a huge difference in your kitchen. Tiling your backsplash will add style and it will also protect your sink area.


Shower Tile Installation

Shower tile installation is the perfect answer to your old shower. Shower tile is beautiful and decorative.

Tile Repair

Tile repair will replace your cracked and broken tiles making your tiled area look like new.

Tile Countertop

Tile countertops will give you a beautiful look at an affordable price. You can get as many designs with shapes and colors or a simple design.

Another factor to consider with flooring is how slippery it might be – particularly in areas with lots of moisture. In general, it is best to choose a matte tile over glossy for flooring in bathrooms, kitchen and entryways. However, ultra-smooth tiles such as marble are often chosen for flooring despite the danger of slipping. Your Contra Costa County tile contractor can assist you with such decisions if you like.

Shower Tile Installation in Contra Costa County
A tiled shower enclosure is the way to go. Tile is durable and water proof, but in addition allows you to choose a distinguished look for this important space. Tile in the bathroom can include floors, countertops, room dividers, walls, shower walls or any other surface. Local tile contractors who care about customer satisfaction will help you choose shower floor tiles with an appropriate amount of grip to prevent falls. Good tile contractors can also build in custom shelves, grips, soap dishes, etc. to suit your needs.

Tile Kitchen
Installing tile in your kitchen is an obvious choice. What better surface to beautify your home while protecting surfaces from the wear and tear of a moist environment with fluctuating temperatures? Quality tile will repel moisture, keeping spills easy to clean, as well as protecting from steam condensation. Classic tile installations for Contra Costa County kitchens includes tile floors, tile counters, tile backsplash, and tiled kitchen islands. Tile is the perfect solution, easily personalized for any kitchen environment.

Install Outdoor Tile
Tile is also a great medium for outdoor landscaping projects. Beautiful Contra Costa County has many gorgeous examples of using tile to beautify an outdoor space, and increase its utility. Tile walkways, stepping stones, trails, bench blocks, fountains, pools, and patios are all excellent examples of how tile can create something wonderful outside.

Tile Countertops
Tile provides an affordable, durable hard surface for kitchen, bathroom or workroom countertops. It is also easily molded into the perfect shape for irregular islands or specialty additions. Use a diamond certified tile contractor to help you create a totally unique look that works perfectly.

Tile Backsplash Installation
A backsplash is an area of tile about a sink or countertop that lines the wall to protect that vulnerable area from splashing liquids or other matter. Apart from adding a very practical benefit, a quality tile backsplash can provide an amazing transformation to the look and feel of your room. The huge variety of tile patterns and textures is nearly unlimited. Mosiac tiles and specialty designs are often used in backsplash designs. In particular the spaces above a kitchen stove, sink or bathtub are wonderful areas to feature an artful tile design. Ask your Contra Costa County tile installers for suggestions to add a special touch to your room.

Glass Tile Installation
Glass tiles can be large or small, tinted, opaque, iridescent, smooth or rough. Some glass tiles available from Contra Costa County tile setters are even formed from recycled glass. Glass tile provides an unmistakeable and unique look with depth. Glass tile can add something special to your design, be it a tile walkway, a special border accent, a backsplash, an entire room, or a tiled swimming pool.

Tile Mosiacs/Tile Designs
Good tile contractors in Concord, Antioch, Livermore, Richmond, Walnut Creek, Pittsburg or your area can provide a professional opinion, a variety of inspirational examples, and the quality expertise you can count on to create an exceptional tile design in your home or work environment. Tile designs incorporate the ambience you choose for your area by utilizing the perfect combination of color, texture, placement and artistry. A tile mosaic may be premade and placed by an expert tile craftsman, or could be something formed specifically for you by a talented tile artist.

Subway Tile
There are very basic, creative ways to use simple subway tiles to complete your signature effect. Subway tiles are the traditional white, glazed ceramic tiles found on the walls of New York City subway stations in the early 1900s. Most are three inches by six inches, and laid in an offsetting pattern. However, almost any rectangular tile can be referred to as Subway Tile.

Granite Tile
Beautiful granite tile is always a high class option for your home or office. The distinct look and classy polished feel of granite set your space a step above the rest. Many opt for granite in high-impact areas like entryways, showcase rooms, and open kitchens. You’ll definitely want a qualified contractor to complete your granite work, and give this luxury-worthy substance the quality setting and careful design that it deserves.

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Glossary Of Terms
Glossary of Terms for Tile Showrooms


Adhesive is the glue that bonds a tile to the surface it is being placed on.

Also known as: glue, adhesion


Battiscopa is a trim piece that is shaped with a bull nose or curve.

Also known as: bull nose


Border is tiling that has a design or contrasts in some way to make a design or border.

Also known as: borders, trim

brushed finish

Brushed finish is when a stone surface is brushed with coarse wire to change the finish.

Also known as: brushed finishes


Buttering is taking ceramic tile and putting the bonding coat on right before the tile is laid.

Also known as: butter


Caulk is used to seal joints as it is water resistant.

Also known as: caulking


Cove, a trim tile, is used to make a junction.


Cure is the time tile must set undisturbed so that it cannot be moved and the adhesive has reached its full strength.

decorative tile

Decorative tile is tile that is used for decoration.

Also known as: decorative tiles, designer tiles

dry set mortar

Dry set mortar is a cement based mortar used for tile installation.

Also known as: dry set mud

epoxy adhesive

Epoxy adhesive is made of epoxy resin and epoxy hardener. These two parts are used to bond tile.

Also known as: epoxy mortar


Estimate is the estimated cost of materials and labor for a project.

Also known as: estimates

field tile

Field tile is used to cover a wall or floor and it is the primary tile used. This field tile may be bordered by a trim.

Also known as: field tiles


Grout is a mix of sand, cement and chemicals which is used for filling between tiles. Grout comes in many colors.


Honed is a smooth surface that is satiny with very little gloss, if any.

impervious tile

Impervious tile is tile that has little water absorption. The water absorption rate is .5 percent or less.

Also known as: impervious tiles

latex grout

Latex grout is a special grout that has added latex causing a grout that is less rigid than regular cement grout.


Mastic is a tile adhesive that is organic.

open time

Open time is the time when you can still bond the tile to the substrate.


Permeability is the ability of something to allow liquid or gas to pass through.

Also known as:

rubbing stone

Rubbing stone is used to smooth tile.

Also known as: rubbing stones


Scratch is the mixing of sand, water and cement.


Sealer is a covering or film over tile that is used to seal to prevent liquid or other materials to permeate the tile.

Also known as: sealers, seal, sealing

self-spacing tile

Self-spacing tile is tile that has spacer on the side so that the tile is automatically spaced and makes the grout lines even.

Also known as: self-spacing tiles


Substrate is the underlayment for the installation of tile.

terra-cotta tile

Terra-tile is tile that is reddish in color and is a baked clay.

Also known as: terra cotta tiles

tile cutter

Tile cutter is a tool that is used cut tiles for placement.

Also known as: tile cutters


Underlayment is applying a thin layer of mortar to level out a surface for tile application.

wall tile

Wall tile is a tile that is used in the interior but it is not to be used for a traffic area. Wall tile is also glazed.

Also known as: wall tiles

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Frequently Asked Questions
Frequently Asked Questions for Tile Showrooms

Q: Why choose a Diamond Certified tile showroom?

A: Diamond Certified helps you choose a tile showroom with confidence by offering a list of top-rated local companies who have passed the country’s most in-depth rating process. Only tile showrooms rated Highest in Quality earn the prestigious Diamond Certified award. Most companies can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee. So you’ll feel confident choosing a Diamond Certified tile showroom.

Q: Is there a difference in ceramic tiles and porcelain tiles?

A: Almost all tile is made from clay and other mixtures with clay and then fired. These are called ceramic tiles. However, ceramic tiles can then be separated into porcelain and non-porcelain. Often people use non-porcelain and ceramic interchangeably. Porcelain is made by a different method, dust pressing.

Q: Should I put a sealer on my ceramic tile?

A: There is no reason to put a sealer on your tile if it is glazed as it is stain proof. You may want to put a sealer on the grout. Unglazed tile does need a sealer.

Q: Is it a good idea to use ceramic tile out of doors?

A: Ceramic tile can be used out of doors but it needs to be unglazed if it is going to have foot traffic. It also needs to be frost proof.

Q: What are some things I should consider when choosing tile?

A: First, you need to consider where you are going to be putting the tile. Some tile works well on walls or backsplashes but is not intended for flooring. Another consideration is whether your tile is going to be indoors or outdoors. Will the tiled area have moisture? Then consider price, style, color and design.


Q: How do I prepare for my tile showroom visit?

A: Although, it may not be necessary, it is recommended that you schedule an appointment so the tile sales staff has set aside plenty of time to help you. Take photos of the area that you are going to tile along with photos of your home that show the style. Bring any color samples you have such as paint samples, fabric swatches, or even broken tiles. Have your budget planned so you know how much you are going to spend on the tile project. Clip magazine pictures that are similar to what you want your tiled area to look like. All of this will help your tile showroom representative help you get started on your tile project.


Q: Will a tile showroom help me with tile design?

A: Yes, tile showrooms have helpful and knowledgeable staff that will help you coordinate your tile project. There are many decisions to be made such as trim, decorative inserts, and patterns. The staff will lead you step by step through every decision. They will work with the current style of your home and the concepts that you want for your tile project. Tile showroom staff will also help you figure out how much tile you need for your area.


Q: How do I clean granite tile?

A: Granite is simple to clean with a soap solution. Tile showrooms carry special soft soap to make cleaning your granite tile easy. Don’t ever use regular cleaning chemicals like Comet or Windex as these can scratch your granite tile.


Q: Will my tile inevitably crack?

A: No, your tile shouldn’t crack is it has been installed correctly. However, if your home has a structural weakness or does excessive settling, cracks may appear.


Q: Is tile appropriate for my pets?

A: Absolutely. By choosing the right tile, your pet’s paws will not scratch it. You can feed and water your pet on tile. And your pet can’t chew tile!


Q: Can I have tile installed over a wood floor?

A: This is not recommended. However, if it is absolutely necessary this can be done with specialized materials.


Q: Do you recommend glass tiles?

A: Yes. Glass tiles are very easy to maintain. They are also easy to clean. For cleaning, all you need to use is household glass cleaner and a soft cloth.

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