Diamond Certified Company Report

Quality Windows & Doors, Inc.

Diamond Certified Company Report

Quality Windows & Doors, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 460 VERIFIED CUSTOMERS i

Brandon C.

VERIFIED Quality Windows & Doors, Inc. CUSTOMER

1 of 460

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them.

They were on time and finished ahead of schedule. Also, they were very easy to talk to and hard working.

Marianne B.

VERIFIED Quality Windows & Doors, Inc. CUSTOMER

2 of 460

Quality 10
10 10
Loyalty Yes
CRITIQUE

They show up on time, do a good job, and give you good value for the price. They also have quite the selection of products.

I use them all the time. They're dependable and do quality work. They stand up to their name.

Teresa M.

VERIFIED Quality Windows & Doors, Inc. CUSTOMER

3 of 460

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have knowledgeable sales folks and courteous, professional installers.

I liked the quality installation.

Read All 460 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Eric Warm, President

Quality Windows & Doors, Inc. is a full-service window and door provider that serves residential clients in Alameda and Contra Costa Counties. In addition to installing replacement windows and interior and exterior doors in a variety of styles, the company has a Pleasanton showroom that sells products from major manufacturers such as Andersen, Marvin, Milgard and Simonton.

President Eric Warm has more than 30 years’ experience in the window and door replacement industry, and he’s directed and managed several Bay Area home improvement companies. Mr. Warm and his team of factory-trained installers have amassed several certifications over the years, including InstallationMasters™/AAMA.

In order to offer the best possible service, Quality Windows & Doors has adopted a “no questions asked” customer satisfaction policy. “Service is our motto,” says Mr. Warm. “We aim to take care of all our clients’ window and door needs in a professional, courteous manner.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Quality Windows & Doors, Inc.

Locations

Alameda County
Contra Costa County

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SERVICES PERFORMED

Windows, Patio Doors & Entry Door
Installation, Contractor & Retail Sales

BRANDS Supported

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Quality Windows & Doors, Inc.

Quality Windows & Doors offers residential installation services.

Company Profile

Quality Windows & Doors, Inc. is a full-service window and door provider that serves residential clients in Alameda and Contra Costa Counties. In addition to installing replacement windows and interior and exterior doors in a variety of styles, the company has a Pleasanton showroom that sells products from major manufacturers such as Andersen, Marvin, Milgard and Simonton.

President Eric Warm has more than 30 years’ experience in the window and door replacement industry, and he’s directed and managed several Bay Area home improvement companies. Mr. Warm and his team of factory-trained installers have amassed several certifications over the years, including InstallationMasters™/AAMA.

In order to offer the best possible service, Quality Windows & Doors has adopted a “no questions asked” customer satisfaction policy. “Service is our motto,” says Mr. Warm. “We aim to take care of all our clients’ window and door needs in a professional, courteous manner.”

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Company Philosophy

“Our goal is to provide our customers with the best window and door purchasing experiences they’ve ever had, and our extensive product knowledge is the key to achieving that goal. All our installers have the skills and experience to efficiently complete each job, and our office staff perfectly complements our completion process.”

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Comparative Summary

For Quality Windows & Doors, the company slogan, “A Window Company You Can Trust” is more than just a slogan. It is a way of doing business each and every day. Company president Eric Warm adds, “And we will always keeps your property clean.”

Those, say Warm, are his company’s guiding principles: Trustworthiness and cleanliness. If necessary, you can leave a Quality workers alone in your house without worry. Not only will they perform the work to your complete satisfaction, they will also take extraordinary care to protect your floors, carpet, driveway, and flower beds. You’ll find your home –your “domain,” as Warm calls it– in exactly the condition you left it. And there is never any smoking anywhere. Not in your home, not on your property, not in the street.

Quality Windows & Doors performs all jobs with utmost attention to detail, even so-called fast replacements: putting new windows and doors over old frames. Though these retrofits are theoretically less difficult, Quality installers perform them as meticulously as higher-end jobs.

It’s on those larger projects, however, where Quality Windows & Doors’ superior workmanship is most on display. Some jobs are inordinately complex, requiring stucco work, trim removal, wall cut-downs or moving of electrical wiring. With its large crew of highly skilled installers, Quality Windows & Doors has the experience and flexibility to undertake these complex projects. It is a Masters/AAMA Certified company and an EPA certified lead renovator. It has received an “Outstanding Customer Service Achievement” award from Andersen Windows and “Best of the Valley” by the Alameda Newspaper Group. It is also a Better Business Bureau Accredited Business.

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Industry Info

Pre-screen aggressively by telephone. You’ll want to “pre-screen” window contractors by phone before you hire them. Though they’ll be asking you questions about your project—location, number and type of windows, timeline—think of this phone call as your fact-finding mission. You want to eliminate candidates who don’t meet your expectations. So answer their questions, but make sure they answer yours as well.

There are many questions you can ask, and many will be dictated by your own specific circumstances. But make sure to ask these five:

• How long have you been in the construction business?
• What is your specific experience with window installations?
• Is there a specific window you use or recommend? Why?
• Do you have your own installation crew or do you subcontract the work?
• What are your payment terms?
• Are you on site during the installation process?

It’s also a good idea to ask how the company handles problems once the project is complete. They should also be able to provide a list of referrals, preferably in your area. And find out about warranties beyond what the manufacturer offers.

If possible, work with installers who have exclusive relationships with established, name-brand window manufacturers. You won’t want to work with a company that buys from second-hand shops or, even worse, out of someone’s trunk. You can save money with cut-rate products, but only in the short run. When they break down, you’ll be left with more cost and inconvenience. Suppliers should be reputable and have a fixed address.

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Frequently Asked Questions

Q: What type of window should I buy?

A: Start with your budget. Your basic options, from most to least expensive, are wood, fiberglass and vinyl. Most people feels that wood windows are the most authentic. Fiberglass windows are actually very paintable, helping if you want to change the color of the frames. Vinyl windows are extremely energy- and cost-efficient.

Q: What about longevity?

A: These days, there’re all quite durable—although fiberglass windows were only introduced ten or so years ago, so it’s hard to know just yet. Vinyl windows have gotten better since they’ve started using sophisticated polymers that don’t break down or warp in sunlight and ultraviolet rays. Vinyl is extremely long-lasting.

Q: Does caulking guarantee no leaks?

A: No. When caulking is maintained over the years, it does a great job. But sometimes water can still find its way in.

Q: Can I replace a window myself?

A: With some skill and resourcefulness, yes. But if you’re not confident in your skills, hire someone. It will give you peace of mind at relatively low cost.

Q: What kind of glass do I use to qualify for a tax rebate?

A: All glass installers essentially use the same glass, called Low-E (Low Emissivity). Due to its energy efficiency, it qualifies for the $5000 tax credit through the American Recovery Act. There are other glass products and technologies that offer even greater energy efficiency and savings.

Q: Do you do free estimates?

A: Absolutely.

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SELECTED PHOTOS FROM Quality Windows & Doors, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Eric Warm

Expert CONTRIBUTOR PROFILE
  • Eric Warm is a 22-year veteran of the window industry and president of Quality Windows & Doors, Inc., a Diamond Certified company since 2002. He can be reached at (925) 679-5959 or by email.

Eric Warm: A Heightened Career

By James Florence, Diamond Certified Resource Reporter

PLEASANTON — After several years in the carpet and upholstery cleaning industry, Eric Warm had reached a professional plateau. Fortunately, thanks to an uncommon drive to succeed (along with a helpful referral), he was able to advance his career to new heights. “I used to be an assistant plant manager at COIT, which was about as far as I could go up the ladder,” he recalls. “I got involved in the window industry when the plant manager at COIT referred me to a management job with a vinyl window manufacturer. From there, I got into window sales and consulting, and in 1989, I opened my own business.”

Today, as president of Quality Windows & Doors, Inc., Eric says his favorite part of his job is helping customers find the right products. “A big part of our job is learning our customers’ particular needs and matching them with products that meet those needs. After going through the process from selection to installation, it’s very satisfying to see the customer happy with the final result.”

Originally from Southern California, Eric moved to the Bay Area when he was 13 years old and today resides in Pleasanton with his wife, Marianne. Outside of work, he stays physically active by engaging in his favorite pastime: tennis. “I’ve been playing tennis since I was a kid,” he says. “I played in college, and I still play several times a week with friends and family.” Speaking of family, Eric also enjoys spending time with his and Marianne’s children, Nicole and Billy, and their grandson, Isaac.

In regard to his professional career, Eric espouses the importance of providing helpful expertise. “Since we have a showroom, we get a lot of customers who come in with questions,” he explains. “This makes it extra important for us to be on our game in terms of product knowledge, since they’re depending on us to help them make informed decisions. That’s why we strive to provide good communication and customer service in addition to quality products and workmanship.”

When asked what his future retirement might look like, Eric says he’ll continue to pursue the same activities he currently enjoys. “I’ll continue to play tennis, spend time with my kids and just enjoy life. Maybe I’ll compete on the senior men’s tennis tour!”

Ask Me Anything!

Q: Who’s your favorite tennis player?
A: Roger Federer.

Q: What was your favorite Halloween costume as a child?
A: Batman.

Q: Pancakes or waffles?
A: Waffles.

Q: Music or talk radio?
A: Music.

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Expert articles
  • Considering Home Value When Choosing Window Frames

    PLEASANTON — When it comes to choosing window frames, most people want to find the most cost-effective options available. However, another important factor to consider is how your choice may affect your home’s resale value. Depending on the home, even a quality window frame product like vinyl can potentially increase or diminish resale value, so be sure to make an informed choice.

    Given their affordability and high performance, vinyl window frames are ideal for rental properties or homes valued at less than $800,000. However, while vinyl frames will perform equally well in a high-end residence, they have the potential to negatively affect its resale value. For example, if you install vinyl frames in your high-end home and your neighbors install fiberglass or wood frames, it can simultaneously cause the value of their homes to increase and yours to decrease. So, if you live in a high-end residence, you may want to consider a frame style like fiberglass or wood, as these are likely to bring more long-term value.

    Read moreRead less
Expert video tip
  • Video: Window Frames and Home Resale Value

    Complete Video Transcription:

    PLEASANTON — Host, Sarah Rutan: When choosing new window and door frames, an important yet often neglected consideration is how your choice can affect your home’s resale value. Today we’re in Pleasanton with Diamond Certified Expert Contributor Eric Warm of Quality Windows & Doors to learn more.

    Diamond Certified Expert Contributor, Eric Warm: There’s more to purchasing a window and door than just price and color. If you have a value of a home that is quite expensive, then you probably should look into a fiberglass or a wood window. If you live in a track home, then vinyl windows are a preference. If you live in a custom home, and you put vinyl windows in here, and your neighbor puts a fiberglass or wood window in there, the value of their home increases and yours decreases. So, what does that mean? It’s the thickness of the frame.

    My suggestion is if you have an aluminum patio door that you’re replacing, and your value of your home is in the $800,000.00 or less range, you can typically put a vinyl patio door and be fine. Or if you have a rental, that you just want to replace the windows, because they still do a tremendous difference for energy efficiency, but once you get over that value of the home and you put vinyl windows in, it becomes a deterrent for the resale of your home.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Quality Windows & Doors, Inc. WEBSITE AND EXTERNAL FEED
  • Quality Windows & Doors, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Quality Windows & Doors, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 460 VERIFIED CUSTOMERS i
Quality Windows & Doors, Inc. : Average 9.2 out of 10 based on 460 unique customer surveys of customer satisfaction.

Brandon C.

VERIFIED Quality Windows & Doors, Inc. CUSTOMER

1 of 460

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them.

They were on time and finished ahead of schedule. Also, they were very easy to talk to and hard working.

Marianne B.

VERIFIED Quality Windows & Doors, Inc. CUSTOMER

2 of 460

Quality 10
10 10
Loyalty Yes
CRITIQUE

They show up on time, do a good job, and give you good value for the price. They also have quite the selection of products.

I use them all the time. They're dependable and do quality work. They stand up to their name.

Teresa M.

VERIFIED Quality Windows & Doors, Inc. CUSTOMER

3 of 460

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have knowledgeable sales folks and courteous, professional installers.

I liked the quality installation.

Margaret B.

VERIFIED Quality Windows & Doors, Inc. CUSTOMER

4 of 460

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very happy with their service and would definitely go back.

Everything from the sales, the service, and when they came out, they measured for the installation.

Dianne A.

VERIFIED Quality Windows & Doors, Inc. CUSTOMER

5 of 460

Quality 10
10 10
Loyalty Yes
CRITIQUE

I went to them and I will go again. They will end up doing all of our windows.

They are on time and reliable. We had a glitch, we wanted a nickel handle and they forgot to write it down. They got it done the next week and didn't cost us more.

Jeni L.

VERIFIED Quality Windows & Doors, Inc. CUSTOMER

6 of 460

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very knowledgeable, good quality products, and great customer service

The customer Service, and they were very helpful.

Louis O.

VERIFIED Quality Windows & Doors, Inc. CUSTOMER

7 of 460

Quality 10
10 10
Loyalty Yes
CRITIQUE

He did a good job, supplied the door, and the installation was very good and the office too. I need to have all of my windows done next and I'm going to him and see what he can do for me.

The owner came himself and told me what I needed to do and I'm happy with the door.

Margaret H.

VERIFIED Quality Windows & Doors, Inc. CUSTOMER

8 of 460

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were neat and clean, and did a good job.

They did a good job and I'm getting ready to use them again. It's all measured and ready to go.

Ron C.

VERIFIED Quality Windows & Doors, Inc. CUSTOMER

9 of 460

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job.

They were on time and did what they said they would do.

Linda T.

VERIFIED Quality Windows & Doors, Inc. CUSTOMER

10 of 460

Quality 10
10 10
Loyalty Yes
CRITIQUE

They gave us a good quote, the price was reasonable, great installation, and they came when said they would, and did what they said they were going to do, which I think is really important.

They knew what they were talking about and provided quality windows and installation.

Hyung L.

VERIFIED Quality Windows & Doors, Inc. CUSTOMER

11 of 460

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

Very good service

Michael N.

VERIFIED Quality Windows & Doors, Inc. CUSTOMER

12 of 460

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the best around.

On time, efficient, the work was impeccable, and the quality of people impeccable, just fantastic.

Emanuel R.

VERIFIED Quality Windows & Doors, Inc. CUSTOMER

13 of 460

Quality 10
10 10
Loyalty Yes
CRITIQUE

I want to use them every time, but some of my jobs are outside of their service area. I definitely recommend them.

Responsive and high quality finished product

Sandra R.

VERIFIED Quality Windows & Doors, Inc. CUSTOMER

14 of 460

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them.

They were good and nice. The owner came out and gave me different options and price points to choose from.

Maryann S.

VERIFIED Quality Windows & Doors, Inc. CUSTOMER

15 of 460

Quality 10
10 10
Loyalty Yes
CRITIQUE

Eric and Billy are great to work with, but have them clean the windows on a non-cloudy day.

They were patient and thorough, even with a lot of changes and they were great and the installers were Jesus and Ryan. They were lovely.

Steve P.

VERIFIED Quality Windows & Doors, Inc. CUSTOMER

16 of 460

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable and many of their products are reliable.

They were punctual, were there when they said they were going to be there, and that is really nice.

Howard H.

VERIFIED Quality Windows & Doors, Inc. CUSTOMER

17 of 460

Quality 10
10 10
Loyalty Yes
CRITIQUE

I called and they were there within a matter of hours to give bid, couldn't be any better. I worked with the owner and son and did a really great job.

Professional, the followthrough and great workmanship

Pat W.

VERIFIED Quality Windows & Doors, Inc. CUSTOMER

18 of 460

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do great, honest, and reliable work. I have recommended them to all of my friends and family. I'll never use another company.

They are prompt and do clean work.

Brandi D.

VERIFIED Quality Windows & Doors, Inc. CUSTOMER

19 of 460

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a very helpful and excellent service.

The friendliness of the people

John K.

VERIFIED Quality Windows & Doors, Inc. CUSTOMER

20 of 460

Quality 10
10 10
Loyalty Yes
CRITIQUE

I guess their knowledge was the key for me. They knew all about the windows I had and were able to provide the best possible option.

Their knowledge

Read All 460 Survey Responses at Ratings View