Diamond Certified Company Report

Schicker Luxury Shower Doors, Inc.

Diamond Certified Company Report

Schicker Luxury Shower Doors, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 123 VERIFIED CUSTOMERS i

Adam M.

VERIFIED Schicker Luxury Shower Doors, Inc. CUSTOMER

1 of 123

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them if anyone's looking for a good quality door.

I like the fact that it was done quickly. I was very happy.

Afton L.

VERIFIED Schicker Luxury Shower Doors, Inc. CUSTOMER

2 of 123

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was costly, but I don't think I could have gotten a better deal anywhere else for what I paid. I got exactly what I was looking for. They were courteous and it was installed without any problems. I'm satisfied. I would just tell consumers to get a squeegee.

I love the shower door. I left it up to experts to tell me everything. I didn't really know what I was doing. I just knew I wanted a new shower door. I know what I previously had was what I didn't want, but I didn't know anything else. I leaned on them to see what was best for my situation. They were honest, forthright, and made everything very easy. I was very satisfied.

Alex C.

VERIFIED Schicker Luxury Shower Doors, Inc. CUSTOMER

3 of 123

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good products and it's a good place to go.

They're reasonably priced and they do a fast job.

Read All 123 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Joe Matthews, General Manager

Schicker Luxury Shower Doors, Inc. designs, manufactures, and installs shower enclosures for residential and commercial customers throughout the Bay Area and Sacramento. In addition to installing shower doors that feature a wide variety of glass patterns, metal finishes and hardware designs, the company can create custom enclosures that are built to clients’ exact measurements and specifications.

President Peter Schicker established Schicker Luxury Shower Doors in 1980 after noticing a growing need in the bathroom remodeling market. Since then, the company has developed into a prosperous enterprise, with more than 20 employees and a fleet of fully stocked installation vans. Today, its products can be viewed in remodeling showrooms throughout the Greater Bay Area.

Schicker Luxury Shower Doors continuously invests in products, equipment and staff training to stay up-to-date with the bathroom design industry’s latest trends. “We’re especially diligent about keeping up with installation techniques because they ensure the overall quality of our products,” says General Manager Joe Matthews. “All the extra steps we take are worth it when the end result is a beautiful glass shower enclosure that’s built to last for many years.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Schicker Luxury Shower Doors, Inc.

COMPANY CONTACT
Service AREA

The San Francisco Bay Area
Sacramento
Brentwood
Concord
Danville
Pinole
Walnut Creek
Napa
Tiburon
Sonoma
San Jose

SERVICES PERFORMED

Custom Shower Door & Glass Manufacturing & Installation

BRANDS Supported
  • Alumax

  • Fleurco

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Schicker Luxury Shower Doors, Inc.

Company Profile

Schicker Luxury Shower Doors, Inc. designs, manufactures, and installs shower enclosures for residential and commercial customers throughout the Bay Area and Sacramento. In addition to installing shower doors that feature a wide variety of glass patterns, metal finishes and hardware designs, the company can create custom enclosures that are built to clients’ exact measurements and specifications.

President Peter Schicker established Schicker Luxury Shower Doors in 1980 after noticing a growing need in the bathroom remodeling market. Since then, the company has developed into a prosperous enterprise, with more than 20 employees and a fleet of fully stocked installation vans. Today, its products can be viewed in remodeling showrooms throughout the Greater Bay Area.

Schicker Luxury Shower Doors continuously invests in products, equipment and staff training to stay up-to-date with the bathroom design industry’s latest trends. “We’re especially diligent about keeping up with installation techniques because they ensure the overall quality of our products,” says General Manager Joe Matthews. “All the extra steps we take are worth it when the end result is a beautiful glass shower enclosure that’s built to last for many years.”

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Company Philosophy

"Our goal has remained the same for more than three decades: make every customer a repeat customer. We've been able to achieve that by providing high-quality products, craftsmanship and customer service while maintaining industry-best installation standards. Our continued commitment to excellence ensures a positive experience for each client."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for shower enclosure companies that have earned the prestigious Diamond Certified award. For Schicker Luxury Shower Doors, Inc., the best way to keep customers satisfied is to focus on providing them with exactly what they need. “The only type of glass work we do is shower doors, so our clients know what to expect,” says General Manager Joe Matthews. “We utilize our training and experience to build them beautiful enclosures that last for many years.”

Schicker Luxury Shower Doors has been designing, manufacturing, and installing shower enclosures for residential and commercial clients throughout the Bay Area and Sacramento since 1980. The company primarily focuses on installing shower doors that feature a variety of glass patterns, metal finishes and hardware designs, but it can also create custom enclosures that are built to clients’ exact specifications.

Unlike shower enclosure companies that delegate certain project management responsibilities to less experienced subcontractors, Schicker Luxury Shower Doors handles every aspect of every job in-house. “Our technicians are well-trained and know how to adhere to our rigorous standards,” says Mr. Matthews. “Our clients don’t have to wonder about who’s coming to their homes–they know they’re getting experienced professionals who have a lot of knowledge about the products.”

Another distinguishing attribute of Schicker Luxury Shower Doors is its connection to a large network of suppliers that carry a vast range of products. “We can get different types of specialty glasses, hardware and materials, so we’re able to offer more options than most companies,” affirms Mr. Matthews. “Ultimately, we want to help our clients make the best choices for their needs. They’re going to see their bathrooms every day, so they deserve to see what they like and not have any regrets.”

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Industry Info

If you’re planning to age in place in your home, prioritize making your bathroom as safe as possible. More and more senior citizens are choosing to age in place and stay in their own homes rather than move to care facilities. Similarly, more families are welcoming aging parents and grandparents into their homes. One of the most common safety hazards for aging residents is bathrooms, especially for those who have physical handicaps. Slippery showers and bathtubs account for thousands of injuries every year. To prevent this, many people opt to install safer showers and tubs in their homes. However, some are disappointed to see that the most common safety tub options don’t fit their aesthetic sensibilities.

For discerning homeowners, there are options that can fit both their need for safe bathing and their desire for a beautiful home. “There are many types of shower doors that can work for people who use walkers or are in wheelchairs,” says Joe Matthews, general manager of Schicker Luxury Shower Doors, Inc. in Concord. “These options make showers accessible and functional, so people of all ability levels can operate them.”

This is especially welcome for homeowners who are remodeling with the expectation of living in their homes well into their golden years, or families who want to preserve the value and look of their homes despite needing more easily accessible showers. Some even choose accessible doors because they like the convenience. “One of the most popular products is the zero-entry threshold,” says Mr. Matthews. “There’s no raised edge or change in floor level from the outside room to the inside of the shower. People with back problems find this option very convenient, but healthy and active homeowners like it as well.”

Easy-to-open shower doors are also popular, and homeowners don’t have to sacrifice quality or looks to get one. “Tempered glass shower doors can weigh 85 pounds or more, but if they’re made well, they don’t take much pressure to open,” explains Mr. Matthews. “That’s due to the engineering of the hardware. Quality parts make all the difference in how shower doors operate.”

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Frequently Asked Questions

Q: How much will it cost to install my new shower door?

A: It depends on several factors, but we’ll give you an estimate for your project before any work begins. Ultimately, we want to give you the best value for your money. Our bids may be a little more expensive than some companies, but the quality we provide makes it worthwhile over time.

Q: How quickly can you do the installation?

A: If your enclosure has some frame and thinner glass, it’ll take one to two weeks to install. Frameless units with heavier glass take two to three weeks. Either way, we’ll set realistic expectations for your project and be honest with you about how long it will take.

Q: How long will my shower enclosure last?

A: That depends on the type of product you choose. Every product has different components, and all components have different life expectancies. Some enclosures are frameless, but some have silicon seals around units and clear vinyl seals between sections of glass, which will have to be repaired or replaced at some point. Product life expectancy also depends on how often you use the shower, the types of products you use in the shower, the type of ventilation in the room, the wall surfaces and sealants on those surfaces, and whether you have hard or soft water.

Q: Are your products safe and secure?

A: Absolutely. We work closely with building inspectors, know all the necessary codes and implement industry-best installation methods. For example, some companies use silicone to secure glass, but if there aren’t mechanical fasteners as well, the silicone will fail. We always make sure our units are safe. If one piece fails, there’s always a backup measure that ensures the unit is sound. Also, we only accept the best materials from our suppliers—if a glass product is damaged or cut incorrectly, we’ll reject it.

Q: Can you explain all of my options?

A: Yes, we’ll give you as much information as we can about the different products that are available. For example, some types of glass are completely clear while others have a bit of a green tint because of the thickness of the glass. Once we determine your needs, we’ll help you make the best choice for your situation.

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SELECTED PHOTOS FROM Schicker Luxury Shower Doors, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Joe Matthews

Expert CONTRIBUTOR PROFILE
  • Joe Matthews is a longtime veteran of the shower enclosure industry and general manager of Schicker Luxury Shower Doors, Inc., a Diamond Certified company. He can be reached at (925) 676-5040 or by email.

Joe Matthews: A Clear Trajectory

By James Florence, Diamond Certified Resource Reporter

CONCORD — Many young people have trouble deciding which career path to pursue, but for Joe Matthews, it was a clear choice. “My father and grandfather were both in the glass business, so I basically followed the family line,” he explains. “As a kid, I would work at the family glass shop after school and during the summer, and later I got into it full time. We handled all aspects of glass fabrication, but the area I enjoyed most was shower doors, which tended to involve more creativity than, say, replacing a broken window. Eventually, I decided I wanted to do shower doors exclusively, and things have progressed from there.”

Today, as general manager of Schicker Luxury Shower Doors, Inc., Joe says his favorite part of his job is his interactions with colleagues and customers alike. “In addition to working alongside our team, I enjoy working with homeowners, designers, architects and contractors. It’s fun and rewarding to collaborate on a design, come up with solutions, and see the project through to completion.”

A resident of Vallejo (where he lives with his wife, Camille), Joe enjoys being situated amidst the diverse Bay Area setting. “We have so much in the Bay Area—any direction you go, there’s something of interest,” he says. “My wife and I like going on little jaunts around the area, whether to the coast, the forest, the wine country or a nearby town to try a new restaurant.” Joe also likes spending time at his mountain cabin, working in his garden, and hanging out with his and Camille’s three grown sons.

In his life and career, Joe espouses the virtue of doing right by others. “I believe karma is a real thing, which is why I always try to treat people the way I’d like to be treated,” he says. “Whenever you’re faced with a decision, whether in your personal life or professional career, I believe it’s important to do the right thing.”

When asked the first thing he’d do if he were to retire tomorrow, Joe says he’d return to an old hobby. “I’d go fishing. I used to fish a lot, but it’s been on the back burner for a long time, so the first thing I’d do is grab a pole and head to a nearby stream.”

Ask Me Anything!

Q: Did you play any sports in high school?
A: I played football and pole-vaulted.

Q: What’s your favorite thing to do on a rainy day?
A: Find a nice restaurant and order a bowl of hot soup.

Q: What’s your favorite local restaurant?
A: Palermos in Vallejo.

Q: Are you a dog person or a cat person?
A: A dog person.

Q: If you could travel anywhere in the world, where would you go?
A: The Polynesian Islands.

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Expert articles
  • Design Considerations for a Shower Enclosure

    CONCORD — One of the most critical parts of remodeling a bathroom is designing the shower enclosure. Due to the importance of both aesthetic and functional aspects, it’s important to choose a visually appealing design that also serves your specific needs. Fortunately, in today’s market, there are many shower design options to choose from.

    One crucial aesthetic choice is whether to go with a framed or frameless enclosure. While a framed enclosure is a more conventional option, a frameless enclosure is a good choice for a modern and/or minimalist design. Going frameless is also optimal for a shower that features ornate tile or stonework, since there are no frames or channels to detract from the view.

    Another important consideration is door design and orientation. If you have small children who need assistance with bathing, a swinging door situated midway of the tub’s length is a good option, as it will permit full access to the tub. In smaller bathrooms where toilets or vanities present obstacles, a swinging door may not work, in which case a sliding door may be best. Fortunately, sliders can also be custom-designed. They can even be curved to accommodate a round bathing area.

    One increasingly popular design option is to fully enclose the shower for the purpose of steam encapsulation, which creates a spa-like atmosphere. A common feature of these shower enclosures is an operative transom above the door, which can either be kept closed to hold in the steam or opened to let it escape. By providing ventilation when desired, this feature allows for a fully customizable bathing experience.

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Expert video tip
  • Video: Shower Door Options

    Complete Video Transcription:

    CONCORD —   Host, Sarah Rutan: When planning for a new shower enclosure, it’s good to learn the full extent of your design options. Today we’re in Concord with Diamond Certified Expert Contributor Joe Matthews of Schicker Luxury Shower Doors to learn more.

    Diamond Certified Expert Contributor, Joe Matthews: Aesthetics are very important when considering a shower door purchase. Most people aren’t aware of the wide range, and variety, and options that they have at their disposal when purchasing a shower door, whether it be a walk-in shower, or a tub application. Something framed, something completely frameless. Here’s a good instance of a completely frameless shower. A hinged door. Very clean, very modern. There’s no frames or channels that it’s going to hide the nice tile or stonework that you’ve done. So, it’s a very good, nice, easy-to-use, clean option.

    Now, let’s go over here and take a look at another. Maybe you’ve got a smaller bathroom, or there’s obstacles, such as a toilet or a vanity. And a swinging door isn’t going to work in the room. The next option here is a slider. This one, one panel slides behind the other. It gives you the access. This model itself has bent glass. So, it’s very attractive. It has the curved pan. It gives you a little bit more room inside. So, when you’re showering you’re not as cramped. So, it’s a very nice option as well.

    Maybe you have a small child that needs assistance while bathing. This is a perfect model for that type of a situation. In the closed position you’ve got coverage for the shower, but when it’s time to take that bath for the child, swing the door open. You have full access to the entire tub. It makes it very easy, clean, and simple.

    Let’s look at some more options. More and more people are turning their bathroom into their own little spa experience while they’re doing a remodel, adding things like steam generators and enclosures to create their own little oasis. Here is your example of a steam enclosure. We have the hinged door. Nice easy access to get in and out. This one has the operative transom above as well, so that you can open this up on the days when you don’t want it hot and steamy in there, to ventilate after use.

    And don’t forget, during your remodel, it’s very important to keep the shower door in mind during the process. You want it to be something that’s both aesthetically pleasing and long-lasting, and easy to use. Happy remodeling.

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Schicker Luxury Shower Doors, Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Schicker Luxury Shower Doors, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 123 VERIFIED CUSTOMERS i
Schicker Luxury Shower Doors, Inc. : Average 9.6 out of 10 based on 123 unique customer surveys of customer satisfaction.

Adam M.

VERIFIED Schicker Luxury Shower Doors, Inc. CUSTOMER

1 of 123

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them if anyone's looking for a good quality door.

I like the fact that it was done quickly. I was very happy.

Afton L.

VERIFIED Schicker Luxury Shower Doors, Inc. CUSTOMER

2 of 123

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was costly, but I don't think I could have gotten a better deal anywhere else for what I paid. I got exactly what I was looking for. They were courteous and it was installed without any problems. I'm satisfied. I would just tell consumers to get a squeegee.

I love the shower door. I left it up to experts to tell me everything. I didn't really know what I was doing. I just knew I wanted a new shower door. I know what I previously had was what I didn't want, but I didn't know anything else. I leaned on them to see what was best for my situation. They were honest, forthright, and made everything very easy. I was very satisfied.

Alex C.

VERIFIED Schicker Luxury Shower Doors, Inc. CUSTOMER

3 of 123

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good products and it's a good place to go.

They're reasonably priced and they do a fast job.

Barbara A.

VERIFIED Schicker Luxury Shower Doors, Inc. CUSTOMER

4 of 123

Quality 10
10 10
Loyalty Yes
CRITIQUE

We are repeat customers and have used them many times. I would tell everyone not to use anyone else. They are worth every penny.

Their customer service was outstanding.

Don B.

VERIFIED Schicker Luxury Shower Doors, Inc. CUSTOMER

5 of 123

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say very high quality with great service, someone also called before the installation and asked us to confirm the style of door that we wanted just to make sure it was correct. We did a quick sketch, got it over to them, and now we have a beautifully cut glass shower door. We love it.

I would just say that we love our shower door.

Phil C.

VERIFIED Schicker Luxury Shower Doors, Inc. CUSTOMER

6 of 123

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say the quality of the work and the installation

They were very helpful and very fast. They had everything in stock. They got the job done.

Richard D.

VERIFIED Schicker Luxury Shower Doors, Inc. CUSTOMER

7 of 123

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

Not any one thing

Phil E.

VERIFIED Schicker Luxury Shower Doors, Inc. CUSTOMER

8 of 123

Quality 10
10 10
Loyalty Yes
CRITIQUE

I really liked the work that they did. They were really good. The shower door is great. We really like it.

I really can't think of anything specific.

Camille F.

VERIFIED Schicker Luxury Shower Doors, Inc. CUSTOMER

9 of 123

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provided a good customer experience, a great product, and we are very happy with the results.

Nothing in particular stands out.

George G.

VERIFIED Schicker Luxury Shower Doors, Inc. CUSTOMER

10 of 123

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have used them many times now. They are pleasant, and I would hire them again. They are also efficient and provide high quality work.

Nothing in particular really stands out.

Butch G.

VERIFIED Schicker Luxury Shower Doors, Inc. CUSTOMER

11 of 123

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were always prompt, helpful, and they cleaned up. They did a great job.

I would say the quick job stood out for me.

Bernard G.

VERIFIED Schicker Luxury Shower Doors, Inc. CUSTOMER

12 of 123

Quality 10
10 10
Loyalty Yes
CRITIQUE

We really liked the product in the showroom, and everything went really well.

I would say the actual design stood out for us.

John J.

VERIFIED Schicker Luxury Shower Doors, Inc. CUSTOMER

13 of 123

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say to go with them.

The quality stands out.

Sue J.

VERIFIED Schicker Luxury Shower Doors, Inc. CUSTOMER

14 of 123

Quality 10
10 10
Loyalty Yes
CRITIQUE

I really loved the product.

It was a very professional unit.

John K.

VERIFIED Schicker Luxury Shower Doors, Inc. CUSTOMER

15 of 123

Quality 10
10 10
Loyalty Yes
CRITIQUE

The job was pretty straightforward. They were a good company with a good product.

The scheduling and convenience stood out for me.

Joanne L.

VERIFIED Schicker Luxury Shower Doors, Inc. CUSTOMER

16 of 123

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very courteous, fast, and dependable.

They were on time. They came in and got the job done.

Maron M.

VERIFIED Schicker Luxury Shower Doors, Inc. CUSTOMER

17 of 123

Quality 10
10 10
Loyalty Yes
CRITIQUE

I tell other contractors that the quality is excellent, and their prices are competitive.

I like the fact that they pick up the phone, they give me a general quote, and I don't have to wait to schedule the work.

Teresa M.

VERIFIED Schicker Luxury Shower Doors, Inc. CUSTOMER

18 of 123

Quality 10
10 10
Loyalty Yes
CRITIQUE

The doors were very high quality, and they were installed professionally.

They were very punctual. We had a leak, but they came back and fixed it, no questions asked.

Jerry P.

VERIFIED Schicker Luxury Shower Doors, Inc. CUSTOMER

19 of 123

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did an excellent job with excellent follow-up. They always check and make sure everything is okay. Also, they do a yearly maintenance and re-caulking. We have recommended them to around seven other people.

I would say the fact that they lived up to everything they said they would do. They were also very prompt when calling for appointments. You didn't have to wait an enormous amount of time to get an appointment.

Henry S.

VERIFIED Schicker Luxury Shower Doors, Inc. CUSTOMER

20 of 123

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, well-organized, outstanding, and had great craftsmanship.

They have great interpersonal skills.

Read All 123 Survey Responses at Ratings View