Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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  • Our editors gather deep company info.
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Diamond certified companies are top rated and guaranteed

Why Trust Diamond Certified Auto Repair Shops Rated Highest in Quality and Helpful Expertise®?

These vehicles are being serviced at a Diamond Certified auto repair shop in Alameda County. You'll feel confident choosing among the quality auto body shops listed above because each has been rated Highest in Quality and Helpful Expertise® and has earned Diamond Certified. For more information on how best to choose and work with car repair shops in Alameda County, read the following articles. Topic: Finding High Quality Auto Body Shops in Alameda County

OAKLAND — You are the customer. If your goal is to choose an auto repair shop that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified automotive repair center. Each has been rated Highest in Quality and Helpful Expertise® in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top rated auto repair service and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you’ll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top rated status.

3) Full Disclosure: By clicking the name of a company above you’ll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality and Helpful Expertise®–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified Resource eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

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SELECTED PHOTOS FROM THESE TOP RATED COMPANIES

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INDUSTRY INFORMATION AND RESEARCHED ARTICLES BY THE DIAMOND CERTIFIED RESOURCE

INDUSTRY INFORMATION - Alameda County – Auto Repair – Hybrid Specialist

American Automobile Association (AAA) (http://www.aaa.com/)
Association for the Advancement of Automotive Medicine (AAAM) (
http://www.carcrash.org/)
Automotive Aftermarket Industry Association (AAIA) (
http://www.aftermarket.org/)
Alliance Of Automotive Service Providers (AASP) (
http://www.autoserviceproviders.com/)
Automotive Composites Alliance (ACA) (
http://www.autocomposites.org/)
Automotive Industry Action Group (AIAG) (
http://www.aiag.org/)
Automotive Service Association (ASA) (
http://www.asashop.org/)
National Institute for Automotive Service Excellence (ASE) (
http://www.asecert.org/)
American Society for Quality (ASQ) (
http://www.asq.org/)
California Bureau of Automotive Repair (BAR) (
http://www.autorepair.ca.gov/)
California Service Station and Automotive Repair Association (CSSARA) (
http://www.cssara.org/)
Japanese Automobile Manufacturers Association (JAMA) (
http://www.jama.org/)

Know What You Want
Know What You Need from Good Hybrid Auto Repair Shops in Alameda County

Before you start interviewing local hybrid repair shops, spend a few minutes thinking about and writing down your needs and expectations. You can use the list you generate to help you write questions for your interview process. This will give you specific information to ask about in your interviews with local shop representatives and will help ensure you ask the same questions of each shop you call.

 

Think about why you are seeking a new hybrid repair facility (Do you have a new hybrid vehicle? Were you unhappy with the service from your last shop? Are you new to the area?), the services you need now and will need in the future (specific repairs or maintenance needed now and future expected services), and what you need and expect from the repair shop you choose (fast service, reliable repairs, courtesy vehicles, expert hybrid repairs, etc.). If your vehicle is having current problems, take note of exactly what you’re experiencing and when it happens.

 

Write down pertinent information, including the answers to the suggested questions below, and then be prepared to take notes when you talk with Alameda County hybrid experts in Dublin, Newark, Pleasanton, Union City, Alameda and near you.

 

  1. Do I want to take my hybrid vehicle to a Diamond Certified hybrid auto repair mechanic that is rated highest in quality and helpful expertise, and that is backed by the Diamond Certified Performance Guarantee?
  2. What make and model hybrid vehicle do you have? What year was it made, and how long have you owned it?
  3. Why are you seeking a new hybrid repair shop?
  4. If your vehicle is experiencing problems now, what is the problem and when does it happen? Is it constant or intermittent? Is it something that you can recreate at the shop or show to the mechanic, or is it something you can record and play back to the technician?
  5. Are you experiencing hybrid vehicle battery problems?
  6. Has your vehicle been maintained to factory-recommended maintenance schedule recommendations since you’ve owned it?
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What To Ask In Person
Questions to Ask Alameda County Hybrid Auto Repair Services In Person

While much of the interview process takes place over the phone, some hybrid owners may feel more comfortable asking questions in person of the shop owner or manager. In that case, narrow down your list of possible shops to only the ones that gave you the most satisfactory answers over the phone and schedule an appointment to visit in person.

During this appointment, ask final questions about the hybrid shop’s services and capabilities, and ask for a tour of the facilities. Since hybrid vehicles have many electric components, hybrid shops in Oakland, Dublin, Fremont, Newark, Hayward are often cleaner than traditional auto shops. Although they may not be spotless, they are vehicle repair centers after all, the waiting area should be clean and comfortable and the shop should be clean enough to protect your vehicle’s sensitive computer and electrical components.

Take along a list of questions to ask and be prepared to take notes to remember what you were told. Questions that you could ask include these:

  1. Who will be repairing my vehicle and what are their qualifications for working on, repairing, and maintaining hybrid vehicles like mine?
  2. How long is the average maintenance or repair appointment like the one my vehicle needs?
  3. If my vehicle needs to wait for services or be here overnight, where will it be stored? If it’s stored outside, what safety and security precautions do you take?
  4. If my hybrid needs services your shop doesn’t provide, will you schedule and coordinate them with another shop of my choosing? Or will that be up to me?
  5. How often will you update me about my vehicle’s service? What contact information do you need from me to keep in touch?
  6. Do you offer afterhours drop off or pick up if I can’t get here during your normal business hours?
  7. When can I schedule my appointment?
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  • What To Ask References
    Learn About the Experiences of Other Alameda County Hybrid Repair Shop Clients

    It’s best to choose a Diamond Certified hybrid repair center because all certified shops have passed an in-depth ratings process that most other mechanics can’t pass. Diamond Certified reports, including valuable customer reviews, are available online for all certified companies. All research is performed in live telephone interviews of actual customers, so you can trust that the reviews are honest and real.

    If you want quality from hybrid repair shops in Alameda County and the greater Bay Area, including those in Oakland, Fremont, Hayward, Berkeley, San Leandro, Alameda, Union City, Pleasanton, Newark, Dublin and your area, you can have confidence choosing a Diamond Certified company.

    However, if you can’t find Diamond Certified hybrid repair services within reach, it’s up to you to do some additional research of previous customers, and calling references is a good place to start. It is important to note that references are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process. In fact, references given to customers are usually cherry-picked instead of randomly selected from a shop’s entire customer database. So chances are good that the hybrid car repair shops you’re hoping to learn about will give you contact information for a few customers that they know are satisfied. Still, even if they aren’t completely unbiased, the information can be useful in understanding what previous clients have to say about the hybrid repair garages on your list.

    If you do call references, specifically ask for a list of the shop’s 10 most recent customers or recent customers with hybrid makes and models similar to yours. This will help avoid them giving you the names of only customers they know were satisfied.

    Sample questions you may want to ask references include these:

    1. What make, model, and year of hybrid has this shop serviced for you?
    2. What repairs and routine maintenance has (hybrid auto repair shop name) done on your vehicle?
    3. How long have you been taking your hybrid to this shop?
    4. Were you satisfied with the repairs from this Alameda County hybrid repair shop?
    5. Was your auto shop willing to tow your hybrid to their shop if needed even if you live in Pleasanton, Berkeley, Union City, San Leandro, Alameda or another small town or area outside of their immediate area?
    6. Were you pleased with the hybrid repair technicians’ turn-around time?
    7. Did the mechanics and service writers listen to and communicate well with you? Do you feel that they cared about giving you the best services possible?
    8. If your hybrid required complicated repairs or diagnostics, did this shop provide the service you expected?
    9. Was the price fair for the hybrid repairs you had done? Did it reflect the estimate the shop provided you?
    10. What did you like best about this Alameda County hybrid auto repair shop?
    11. Will you go back to this hybrid mechanic?
    12. Would you/have you recommend this business to friends and family?
    13. What do you wish you would have known before you took your vehicle to them?
    14. What concerns or challenges have you had with this hybrid repair center?
    15. What’s the best thing about working with this shop?
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  • Review Your Options
    Find Good Hybrid Repair Shops in Alameda County

    The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

    Don’t rush into choosing a hybrid repair center. Your vehicle is an investment, and it deserves the best service and maintenance, and you deserve a hybrid repair shop that cares as much about you as it does your vehicle. Before deciding on the best hybrid mechanics in Alameda County for you, consider the following questions.

    1. Does one of the Alameda County hybrid repair shops in Oakland, Fremont, Hayward, Berkeley, San Leandro, Alameda, Union City, Pleasanton, Newark, Dublin best meet your needs in terms of services, quality, scheduling, experience, pricing, and customer service?
    2. Did the shop owner or representative answer all of your questions clearly and to your liking? If there was a question they couldn’t answer or an answer that wasn’t satisfactory to you, were they able to explain why in a way that made sense?
    3. Do you feel that the shop representatives were honest, fair, and accurate in their answers? Did you like how they treated you as a person? Did they seem knowledgeable about your make and model of hybrid vehicle and its needs?
    4. Is the shop Diamond Certified? Do its previous and current customers have good things to say about it and about the hybrid repair services and customer service?
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  • How To Work With
    Ask for an Estimate for All Hybrid Repair Services and Factory-Scheduled Maintenance

    Once you’ve chosen a local hybrid repair shop in Oakland, Fremont, Hayward, Berkeley, San Leandro, Alameda, Union City, Pleasanton, Newark, Dublin or your area of Alameda County, it’s time to move forward and schedule your appointment.

    You’ll want to drop your car off on time and discuss with the service writer or shop manager the problem you’re experiencing or the scheduled maintenance your vehicle needs. If your vehicle is displaying mechanical problems or other issues, be prepared to explain what is happening, when it’s happening, how long it’s been going on, and any other observations. If you’ve been able to pinpoint location, time, condition, or other specifics, be sure to share them. If you have been able to capture the issue on video or audio recording, bring it along.

    If your vehicle needs scheduled maintenance, the shop may be able to give you an estimate over the phone when you make your appointment. However, if your hybrid vehicle is having mechanical or battery problems, you may not be able to get an estimate until after the shop has run some diagnostic tests.

    In either case, ask for a written estimate for all expected services and fees before you agree to repairs or services. As with any service, the technicians may find other problems or areas of concern once they look at the vehicle. If that’s the case, they should offer you an updated written estimate.

    Even if you’re not a hybrid vehicle expert, you should always understand what your shop is telling you. If you don’t understand something they’re explaining, ask for clarification. It’s important that you completely understand the problem, solution, and any options available to you before you approve the repairs. If the shop won’t do that for you, they’re not the right shop and you should take your vehicle elsewhere.

    California state law requires all hybrid repair shops provide estimates in writing before starting the work, and that estimate should include an estimated cost for parts and labor, an itemized list of all parts needed, and a description of how the shop will repair the problem. This work order should be signed, and any added information or details must be signed and approved.

    What To Do Once You’ve Found a Hybrid Repair Shop That Meets Your Needs
    Once you’ve been presented with a written estimate for the work needed, sign it when you understand it and are comfortable agreeing with all the information in it. Never sign a blank, incomplete, inaccurate, or questionable estimate. Estimates are legally binding contracts, so you’re liable for meeting your end of any agreement you sign.

    If your vehicle requires replacement parts, you can ask to see the original damaged parts or have them returned to you. This is a smart way to go, since it can help you understand why the repairs were needed and verify that the work was done. However, you must ask for this before the repairs have started, and it’s smart to add to the written estimate verbiage asking to see or keep the damaged parts. Do keep in mind that parts under warranty may need to be returned to the supplier, so the shop may not be able to let you keep those parts.

    After signing the estimate, ask what contact information the shop has on file for you, if they need anything else from you, and when you can expect a call about the repairs. If the shop is doing hybrid diagnostics, they should reaffirm that they will call you with information about their findings before starting any work. It’s also smart to ask about expected pick-up time and confirm that the shop will call you when your vehicle is done. If they’re providing a courtesy vehicle, sign a contract for that service and you can be on your way.

    Tips for Successfully Working with Hybrid Car Repair Services in Alameda County
    Whether it’s your first time patronizing this particular hybrid repair shop or you’ve worked with them before, you’ll still want to take steps to make the service transaction go smoothly.

    Communicate clearly. Your hybrid repairs and maintenance depend on you and your mechanic communicating clearly and honestly. You should feel free and able to share your concerns and any issues you’re having with your vehicle, and you should understand what your mechanic recommends. You should also expect that your hybrid technician will take time to tell you clearly and honestly what’s going on with your vehicle and how they can best serve you.

    Price matters, but quality matters more. Most everyone is concerned about staying on budget, but finding cheap hybrid repairs shouldn’t be your main objective when choosing or working with Alameda County hybrid repair shops in Dublin, Newark, Pleasanton, Union City, Alameda, Castro Valley, Emeryville, Mt Eden, Russell City, Piedmont, Cherryland or your area. Discuss the value of the maintenance and repairs, the quality of the parts used, and the overall benefit of the services rather than asking primarily about price.

    Value your time and theirs. If you’ve made an appointment, keep it. If you can, be a few minutes early to fill out paperwork or talk with the service writer. If you’ve received a call from your shop, return it immediately to keep the work on schedule, and pay for hybrid repair services promptly. If you’ve borrowed a courtesy car, return it on schedule, and pick up your vehicle as soon as your able or when you’ve promised. Everyone gets behind schedule sometimes, but being prompt and respectful of your shop’s time will benefit both of you.

    Build a strong working relationship with your hybrid shop. It can be a temptation to jump around from shop to shop, but if you’ve found a hybrid shop in Alameda County that you like and that provides good service, reward them by staying loyal. It will help boost their business, which can benefit you in the long run by making sure the shop is there when you need it, giving technicians a chance to get to know your individual car, and making sure your hybrid receives all the services it needs when it needs them. Shop hopping can cause maintenance and other items to get missed or duplicated.

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  • Be a Good Customer
    How You Can Be a Good Alameda County Hybrid Mechanic Client

    Here are a few simple steps you can take to be a good customer at hybrid repair shops in Alameda County, including those serving Pleasanton, Berkeley, Union City, San Leandro, Alameda, San Lorenzo, Sunol, Komandorski Village, Livermore, Ashland, Piedmont, Emeryville and beyond.

    • Explain what you want from the hybrid mechanic, the long-term outcome you’re expecting, and specific ways they can satisfy your expectations.
    • Stay friendly, positive, and engaged. Good customers often get better service.
    • Restate your expectations and goals and reiterate your understanding of the services needed or maintenance agreement. Most problems occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.
    • Ask your hybrid repair service if you should call to check on the progress or if they will call you with updates.
    • Be sure your service representative has a phone number where they can reach you at all times. The hybrid repair and maintenance work will move along more smoothly if a shop representative can reach you with necessary updates, questions, or work authorizations.
    • When the shop contacts you, return calls promptly to keep the services on schedule.
    • Pay for the hybrid repairs and routine maintenance promptly.

    Why take steps to be a good customer? Hybrid repair services in Alameda County appreciate customers who are straightforward, honest and easy to work with. Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. Things may very well go smoother and any problems may be more easily resolved.

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Check The Work
Review Your Hybrid Repair Invoice for Accuracy

By law, auto repair shops including hybrid repair centers must get your approval for any repairs before beginning, and they must update the estimate if actual repairs exceed the original agreement. These changes should be reflected in writing and documented on your final invoice. Additionally, if during the service request process you asked for any worn, damaged, or replaced parts to be shown to you or returned, those should accompany your invoice.

The invoice from your contractor should include the following:

  • The hybrid repair shop name, physical address and state license number.
  • A complete list of all work performed.
  • An itemized list of all parts installed or materials used.
  • The total cost, including the itemized amount charged for labor.
  • A written explanation of any warranties or guarantees provided by the product manufacturers and the shop.

If you’re keen to do so, ask your mechanic to show you on your vehicle what repairs and maintenance were performed. They should be willing to walk you through the repairs and upkeep, especially if parts were replaced or damage was fixed.

Compare what’s on your invoice to the work you were shown or told about, and ask if there are any discrepancies or things you don’t understand. Make sure you’re completely happy with the service and that all work was done before you pay the invoice.

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Written Warranties
Get Hybrid Repair Guarantees in Writing

Alameda County hybrid repair centers usually provide warranties on their work and the parts and materials they use, and it’s a good idea to get those guarantees in writing. This protects you in case of a problem or faulty part, and it lets you know your rights and responsibilities.

The following items should be included in any written guarantee document:

  • The Alameda County hybrid mechanic’s name, physical address and state license number.
  • A description of what exactly the warranty covers. This should include whether the mechanic shop will repair or replace faulty parts or provide redo labor at no cost to you.
  • Any exclusions or actions on your part that may invalidate the warranty should be specifically stated.
  • Your responsibility in case of a problem and what you need to do in order to redeem the warranty.
  • How long the warranty is valid, and whether it expires on a specific day or is prorated (meaning, the warranty coverage and amount owed for repair or replacement diminishes over time).
  • Whether the warranty coverage is transferable to the new owner if you sell the vehicle.

Again, like with the invoice details, the hybrid repair technicians should be willing to discuss their warranties with you and explain any unclear items. Don’t leave the shop until you understand and agree with the warranties, and have the shop write in and sign any verbal promises they’ve made. This warranty document is your only protection in case of a problem or error, so protect your vehicle and yourself by ensuring that it’s complete, clear, and correct.

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Top 10 Requests
Most Requested Hybrid Repair and Maintenance Services in Alameda County

Hybrid vehicles require many of the same maintenance services as traditional vehicles along with specialty services required for their electric-gas hybrid systems. The following are some of the most common requests for hybrid repair centers and hybrid mechanics in Alameda County, including Oakland, Fremont, Hayward, Berkeley, San Leandro, Alameda, Union City, Pleasanton, Newark, Dublin.

hybrid vehicle repair
Auto repairs for hybrid vehicles include any repairs needed for mechanical, battery, and other components that keep the vehicle running and functioning. This does not include body work, which should be done by a body shop. Hybrid repairs should be handled by individuals with experience and training on hybrid cars since hybrid repairs differ from traditional auto repairs. Specialty hybrid auto repair shops in Alameda County exist, along with some repair shops that have certified hybrid mechanics on staff.

hybrid maintenance and factory-scheduled maintenance services
Hybrids require regular maintenance just like all vehicles. This includes oil changes, air filter changes, fluid refills, tire rotation, brake work, and more. Hybrid maintenance also includes routine services for internal systems and vehicle parts that are prone to wear and tear. Maintenance is usually recommended on a time and mileage basis by the manufacturer and should be routinely done to keep the vehicle running smoothly and prevent future problems.

battery rebuild services
When hybrid batteries become old or start having trouble charging or holding a charge, a battery rebuild or recondition may be necessary. This process includes a professional hybrid mechanic testing and swapping out old, damaged, or problematic battery modules with new modules. This results in a battery that functions like new.

hybrid vehicle battery life testing
Since hybrid vehicles run partially on battery power and need those batteries to be reliable in order to accept recharging during and between use, it’s vital that hybrid owners know how much life is left in their batteries. Hybrid repair shops often offer hybrid battery life testing, which tells how well the entire battery package is functioning and recharging, and how each individual battery in the pack is working. Batteries without enough life or those that are malfunctioning should be replaced so that the hybrid battery is reliable.

hybrid battery repair
Hybrid batteries that are malfunctioning, damaged, or no longer charging at full capacity may be able to be repaired. Cleaning connections, swapping out old battery cells for new ones, and replacing damaged individual batteries within the battery cell are services provided by many Alameda County hybrid repair centers.

hybrid battery replacement services in Alameda County
When hybrid batteries become old, damaged or are no longer working, Alameda County hybrid repair shops can install replacement batteries that will make hybrid cars run like new again. This includes replacement of individual battery cells within hybrid battery packs and replacement of the entire battery pack, depending on what the vehicle needs.

hybrid car brake service
Just like gas-powered vehicles, hybrid cars need routine maintenance for brakes, brake pads, rotors, and other brake kit parts. Brakes should also be routinely inspected for wear, damage, and safety. Brake service can include cleaning, inspection, repair, replacement, and other services to keep brakes functioning safely.

hybrid electrical service
Hybrids run partially on electrical power from an on-board battery, so their electrical system and the battery itself must function well for the car to run right. Hybrid electrical services help preserve battery life, watch for dips in battery power, problems charging and holding a charge, and other electrical functions of the vehicle.

hybrid inspections
Before purchasing a used hybrid or when suspicious of a problem or issue, hybrid vehicle owners may request a hybrid inspection. This can include a visual inspection and mechanical inspection and may include hooking the vehicle up to computers and code readers to ascertain whether there is a problem with internal systems not visible with the eye.

hybrid liquid cooling system flush services
Hybrid vehicles should have regular inverter coolant system flushes, including coolant draining, flushing, and refilling. This service is important because vehicle coolant can break down over time, leaving engines, radiators, heater cores, and other vehicle systems vulnerable to clogs, corrosion, and overheating. Some hybrid vehicles have both battery and engine/motor/electronics coolant systems, and in some models, vehicles require coolant flushes for both systems. Consult your owner’s manual or talk with a knowledgeable shop about which services your vehicle needs and how often.

Brands Serviced By Hybrid Auto Repair Shops in the Greater Bay Area and Alameda County
Many different vehicle makers produce hybrid vehicles. Some are more popular than others, and some auto repair shops only have the equipment and knowledge to service certain makes and models. Before taking your hybrid vehicle to a new shop, talk with the shop owner or representative about their ability to service your vehicle and the amount of expertise their mechanics and technicians have working on gas-electric hybrid vehicles like yours.

Vehicle makes serviced by many local Alameda County hybrid repair centers include these:

  • Toyota
  • Lexus
  • Hyundai
  • Kia
  • Ford
  • BMW
  • Honda
  • Chrysler
  • Lincoln
  • Nissan
  • Acura
  • Porsche
  • Infiniti
  • Suzuki
  • Mercury
  • Mitsubishi
  • Mazda
  • Saturn
  • GMC
  • Land Rover
  • Mini
  • Ferrari
  • Volvo
  • Cadillac
  • Fiat
  • Audi
  • Mercedes-Benz
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Glossary Of Terms
Glossary of Terms Associated with Hybrid Auto Repairs

battery
Hybrid vehicles have individual batteries that form the battery pack that runs the vehicle. Each individual battery must be functioning in order for the battery pack to run at full capacity.

Also known as: hybrid battery, individual battery, 6-cell battery, 7.2v battery, 8-cell battery, 9.6v battery

battery pack
Hybrid vehicles run partially on battery packs, which are a set of batteries put together inside a metal casing to create one large battery. These conglomerate batteries have a single control unit inside that makes the battery run. Battery packs are proprietary feature of hybrid vehicles, with varying numbers, voltages, and control units depending on the manufacturer and model.

Also known as: hybrid car battery pack

battery rebuild
When hybrid batteries become old or start having issues charging or holding a charge, a battery rebuild or recondition may be necessary. This process includes a professional hybrid mechanic testing and swapping out old, damaged, or problematic battery modules with new modules. This results in a battery that functions like new.

Also known as: battery recondition, hybrid battery rebuilding, hybrid battery reconditioning

hybrid battery life testing
Since hybrid vehicles run partially on battery power and need those batteries to be reliable in order to accept recharging during and between use, it’s vital that hybrid owners know how much life is left in their batteries. Hybrid repair shops often offer hybrid battery life testing, which tells how well the entire battery package is functioning and recharging, and how each individual battery in the pack is working. Batteries without enough life or those that are malfunctioning should be replaced so that the hybrid battery is reliable.

Also known as: hybrid battery tests, hybrid battery diagnostics

hybrid battery repair and replacement
Hybrid batteries that are malfunctioning, damaged, or no longer charging at full capacity should be repaired or replaced by a local hybrid auto repair shop.

Also known as: hybrid battery replacement, hybrid battery repair, new hybrid batteries, replacement hybrid car batteries

hybrid brake care
Just like gas-powered vehicles, hybrid cars need routine maintenance for brakes, brake pads, rotors, and other brake kit parts. Brakes should also be routinely inspected for wear, damage, and safety.

Also known as: hybrid car brake change, new hybrid brakes hybrid, brake pad replacement, hybrid brake inspection

hybrid electric vehicle
Hybrid electric vehicles, also referred to as hybrids, are vehicles that have two power sources, an electric motor and a gas-powered engine. The systems work together and separately to power the vehicle in a more eco-friendly way, using less gas, and reclaiming energy through regenerative braking.

Also known as: HEV, hybrid, hybrids, hybrid car, hybrid vehicle, eco-friendly vehicle

hybrid electrical service
Hybrids run partially on electrical power from an on-board battery, so their electrical system and the battery itself must function well for the car to run right. Hybrid electrical services help preserve battery life, watch for dips in battery power, problems charging and holding a charge, and other electrical functions of the vehicle.

Also known as: hybrid electrical maintenance, hybrid electric repairs, battery audits

hybrid maintenance
Hybrid maintenance includes routine maintenance for internal systems and vehicle parts that are prone to wear and tear. Maintenance is usually recommended on a time and mileage basis by the manufacturer and should be routinely done to keep the vehicle running smoothly and prevent future problems.

Also known as: hybrid routine maintenance, factory scheduled maintenance

hybrid vehicle repair
Auto repairs for hybrid vehicles include any repairs needed for mechanical, battery, and other components that keep the vehicle running and functioning. This does not include body work, which can be done by a body shop.

Also known as: hybrid mechanical repairs, auto repairs for hybrid cars

lithium battery
Lithium batteries are used to power some hybrid vehicles.

Also known as: LiPO, lithium polymer powered vehicle, lithium polymer batteries

NiMH battery
NiMH stands for nickel metal hydride, the composition of many batteries used in common hybrid cars.

Also known as: nickel metal hydride, high-voltage hybrid battery

parallel hybrid vehicle
Parallel hybrid cars are hybrids in which the gasoline engine and electric motor are connected in a way that blends the power sources. Parallel hybrids are available as manual, automatic, continuously variable transmission (CVT), and power-split CVT vehicles. Parallel hybrids accelerate, feel, and sound differently depending on the type of transmission and the size of the gasoline engine in them. Vehicle manufacturers including Toyota, Chevrolet, Lexus, Ford, Honda, Nissan, and Kia make vehicles with parallel hybrid design.

Also known as: parallel hybrids, parallel power hybrids, power-split hybrids

plug-in hybrid electric vehicle
Electric hybrid vehicles that plug in to recharge their batteries are known as plug-in hybrid electric vehicles. These vehicles use electrical plugs in garages or other areas to recharge their batteries overnight or when parked for extended periods. Because of this, their battery packs are larger and similar to those of electric vehicles. Once fully charged, plug-in hybrids run completely on electric power until the electric power is depleted, and then they revert to running like parallel hybrids, in which, while driving, batteries are recharged through regenerative braking or other processes that recycle power generated from gas-powered or internal combustion engines pairing with the electric batteries.

Also known as: PHEV, plug-in hybrids, plug-in cars

regenerative braking
Hybrid vehicles recharge their own batteries through the process of regenerative braking. This is a built-in mechanism that converts kinetic energy caused by braking, enabling the hybrid vehicle to store the energy and reuse it to power the vehicle.

Also known as: energy regeneration, recycled energy from braking, energy recapture

remaining capacity
Remaining capacity is the amount of charge still remaining in hybrid batteries. Drivers must be aware of the remaining capacity and recharge the vehicle if it drops too low.

Also known as: battery capacity

routine hybrid maintenance
Hybrids require regular maintenance just like all vehicles. This includes oil changes, air filter changes, fluid refills, tire rotation, brake work, and more.

Also known as: hybrid vehicle maintenance, routine maintenance, regularly scheduled maintenance, factory recommended hybrid maintenance, preventative maintenance

series hybrid vehicle
Series hybrids are those hybrids in which the electric motor provides all of the thrust and there is no connection between the gasoline engine and the wheels or driving mechanisms. The gasoline engine provides recharging for the electric battery but does not actually power the vehicle. Series hybrids are preferred by people who want a smoother driving experience that feels like that of an electric car but has smooth and powerful acceleration capabilities. BMW makes popular series hybrid cars.

Also known as: electric-gas hybrid, series hybrids

state of charge/relative state of charge
The relative state of charge or state of charge of a hybrid vehicle battery pack is the remaining capacity or full-charge capacity that the battery is in. It’s the amount of charge remaining within the battery that can be used by the hybrid car.

Also known as: relative state of charge, RSOC, RSC, SOC vehicles

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Frequently Asked Questions
Frequently Asked Questions About Hybrid Car Repairs and Maintenance

Q: Why choose among Diamond Certified hybrid shops?
A: Diamond Certified helps you choose a hybrid car service with confidence by offering a list of top-rated local companies who have passed the country’s most in-depth rating process. Only shops rated Highest in Quality and Helpful Expertise earn the prestigious Diamond Certified award. Most companies can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee.

Q: How is my hybrid vehicle special and how does it work?
A: Hybrid vehicles are those that have both electric motors and a gasoline engine that powers the vehicle. Hybrids function by recapturing energy via a system referred to as regenerative braking. As the car brakes, the energy is recaptured and stored to be used later, thus recharging the battery as you drive. During the driving process, the electric motor and gasoline engine take turns or work together to provide better fuel economy, better performance, and a more eco-friendly ride.

Q: Can any auto repair shop repair hybrids?

A: That depends on the shop, their expertise, your vehicle, and the services it needs. Some regular auto repair shops are trained and certified to repair hybrid vehicles. Others can perform certain services, such as oil changes, wheel and brake service, and other standard auto repairs and services that hybrids and gas-powered cars have in common. If you have a shop you like, call them and ask if they can help you. However, once you’ve made the investment in a hybrid vehicle, you may want to find a hybrid repair shop that specializes in repairing and servicing hybrids, EVs and vehicles like yours.

Q: Can I maintain my hybrid car myself?
A: If you’re reasonably skilled with cars or you can follow directions from online sources, it may be possible for you to do some repairs and routine services on your own hybrid vehicle. Oil changes, filter changes, brake replacement, installation of new brake disk pads and shoes, tire replacement and rotation, and even the replacement of some fluids such as coolant and power steering fluids are very similar processes to those in traditional vehicles. That means DIY car owners can perform some of these services if they’re comfortable doing so.

Q: Can I get hurt trying to repair my hybrid car?
A: Hybrid vehicle batteries are complex and potentially hazardous. Their high voltage systems and electric motors can pose an electrocution risk if not serviced correctly, and the complicated systems can easily be damaged or destroyed by inexperienced tinkerers. This can result in expensive repairs or replacement of the battery and affected systems, and problems caused by non-certified technicians can invalidate warranties. Be very careful when trying to repair your electric vehicle yourself or when taking it to mechanics that are not certified to work on hybrid vehicles of your make and model. It could be a costly decision.

Q: Are hybrid vehicles less expensive to own, drive, and maintain?
A: Hybrid vehicles can cost more to purchase, but drivers save money on gas over the life of the vehicle, making them a wise investment for most buyers. As for maintenance and repairs, most hybrid repairs and regular maintenance are on par with costs for traditional vehicles. Some repairs may cost more, but others are nonexistent or cost less.

Q: What kind of maintenance do hybrids require?
A: Most makes and models of hybrid vehicles require similar routine maintenance and repair and replacement costs to those of gas-powered vehicles. Brakes and tires wear out and need to be replaced, fluids need to be refilled, and mechanics should check the vehicle regularly for wear and tear of components. Batteries can be an expensive replacement, but modern electric vehicles don’t have the same battery problems that early models did, so those costs are relatively rare. Some vehicles do have more cutting-edge technology and gadgets compared to gas-powered cars, and those can break or need repair or replacement, but even traditional vehicles have become more computerized and include more parts that can malfunction than ever before.

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