San Francisco – Property Management

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1592 Yosemite Avenue
San Francisco, CA 94124
(415) 689-1271

Serving San Francisco and the Entire Bay Area, including the East Bay, South Bay and Peninsula

Services include Property Listing, Real Estate Sales & Purchases, Residential & Commercial Property Management. Brands include Buildium.
License 01734909 | DCID4158297711
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Why Trust Diamond Certified Property Management Firms Rated Highest in Quality?

You are the customer. If your goal is to choose a property management company that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified property management firm. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated property management company and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you'll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you'll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

How to Choose
Learn About Property Management Services in San Francisco and Near You

Property management services in San Francisco, including those in Sunset District, Richmond District and Mission District and other areas, are in charge of renting out and overseeing rental properties. These may include residential homes, apartment buildings and multi-tenant buildings, commercial buildings, retail stores, vacation homes and other buildings that are for rent....

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Property management services in San Francisco, including those in Sunset District, Richmond District and Mission District and other areas, are in charge of renting out and overseeing rental properties. These may include residential homes, apartment buildings and multi-tenant buildings, commercial buildings, retail stores, vacation homes and other buildings that are for rent.

Property managers are landlord services that rake over much of the care, monitoring and accountability for rental buildings. This includes filling vacancies, interviewing potential renters, screening renters, leasing the home or building, accepting rent, coordinating repairs or maintenance, coordinating tenant improvements, managing the finances for homes and buildings they manage, evicting bad renters, and communicating with property owners.

Owners who rent out their own homes may only be required to hold a business license, and they may be required to live near the rental property or hire a local San Francisco property management service for the good of their tenants.

In California, including the Greater Bay Area and San Francisco, all property managers must be licensed real estate brokers with the California Department of Real Estate if they are in the business of listing properties for rent, negotiating leases or collecting rent from tenants.

How do you know you need a property management service? And how do you go about finding the best one for your needs and the comfort of your tenants?

The following articles will give you more information so you feel confident moving forward and hiring San Francisco property managers near you.

When to Hire San Francisco Property Management Companies and Landlord Services
Landlord services in San Francisco, also known as property management services, save property owners time and effort by caring for rental properties and dealing with tenants. Hiring good property management services can be expensive, though, so owners of rental homes and commercial buildings for rent should make sure they need a property manager and then proceed with care so they're sure to hire the San Francisco property management company that offers the best value.

Property management companies are often retained by property owners who:

  • Own several properties or have properties with multiple rental units.
  • Live a distance away from their rental units.
  • Are busy and have limited time to deal with rental properties, tenants and maintenance issues.
  • Don't have skills needed to manage properties, or don't care to provide hands-on management of rental properties.
  • Don't want to be an employer or hire resident managers to help with rental properties.
  • Can afford the cost of rental property management companies in San Francisco and the Greater Bay Area.
  • Own properties that are part of affordable housing programs or that have complicated rental structures.

If any of these descriptors sounds like your case, you may be an ideal candidate for hiring a property management company in the Tenderloin, the Excelsior District, and Bernal Heights or your area of San Francisco to oversee your rental properties and care for your tenants. Read on for more information about hiring local landlord services near you.

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Know What You Want
Things to Consider Before Hiring SF Property Management Companies

Good property management services in San Francisco, including those in Pacific Heights, North Beach, Excelsior District and the Sunset District, the Presidio, Noe Valley, Golden Gate Park, the Castro, Haight Ashbury or Cow Hollow and other areas offer similar services. However, their approach to the tasks required of landlord services and their commitment to customer satisfaction vary....

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Good property management services in San Francisco, including those in Pacific Heights, North Beach, Excelsior District and the Sunset District, the Presidio, Noe Valley, Golden Gate Park, the Castro, Haight Ashbury or Cow Hollow and other areas offer similar services. However, their approach to the tasks required of landlord services and their commitment to customer satisfaction vary.

Before interviewing San Francisco property managers near you, review the following questions and learn more about the property management services you need and the landlord services you hope to work with.

  • Do I want a Diamond Certified property management company that is rated best in quality and backed by the Diamond Certified Performance Guarantee?
  • What is my budget for property management services and landlord assistance? (Fees for property management are often taken out of the rent payments each month, so factor in how much money you need to make from each rental to cover mortgage costs, upkeep costs, taxes and other debts. Ask yourself if the amount you have left over is enough to hire a property manager and still afford some level of income.)
  • What tasks do I expect or want my San Francisco landlord service to provide? These often include advertising and filling vacancies, vetting potential tenants, collecting rent, coordinating repairs and maintenance, accepting and handling emergency calls from tenants, serving eviction notices and communicating with you about the state and status of your properties.
  • Do you want to hire San Francisco property managers that have their own maintenance crew on-staff, or is contracting from a third-party ok? If so, how do you want them to handle repairs, approving repairs and maintenance, and spending on tenant improvements?
  • Do you expect monthly or quarterly statements?
  • Do you have a preference for how you receive rent payments? Some companies mail out checks monthly, others offer direct deposit, and others have specialized rent terms.
  • How do you expect your landlord services to communicate with you? Know how often and about what you expect to be contacted so you can be sure the San Francisco property managers you interview are up to your standards.
  • Is your property rent-controlled or an affordable housing rental? If so, do you expect your property management service to have experience working with these situations?
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What to Ask on the Phone
Telephone San Francisco Property Management Services To Learn More

You're more likely to find San Francisco property managers that meet your needs if you know what you want and expect before you start calling around. The sample list of questions below will help you refine your questions so you learn what you need to when calling local property management companies near you....

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You're more likely to find San Francisco property managers that meet your needs if you know what you want and expect before you start calling around. The sample list of questions below will help you refine your questions so you learn what you need to when calling local property management companies near you.

Use the same written list of questions for each landlord service you call so that each company has the opportunity to answer the same queries. It's also smart to take notes so that you can remember which property managers in San Francisco gave you the most appealing answers to your questions.

Once you've finished your telephone interviews, you'll want to meet with the local property management services that seemed to best fit your needs to show them the property in question and get more detailed answers to specific questions about your property and their services so that you can make an informed decision.

  • Has your San Francisco property management service earned and maintained a Diamond Certified rating?
  • How long have you been managing properties in Nob Hill, North Beach, the Sunset District, SOMA and the Bayview District or my area of San Francisco?
  • What types of properties do you have experience managing? (This may include individual homes, apartment buildings, condos, multi-tenant units, commercial buildings, public buildings, and more.)
  • How many properties do you manage? (This is important because property management services that have a lot of properties may not be able to give your property and tenants the amount of attention you require, others manage a few large properties with many tenants.)
  • How many of your properties and units are currently vacant? What is your average vacancy time? (Compare this to the average rate in the local market to see how this property management service stacks up.)
  • How many property managers are on your team?
  • Do you employ live-in or on-site property managers who live in the buildings you serve, or are you strictly off-site property management?
  • How close is your property management office to my rental properties?
  • How often do you inspect the properties you manage?
  • Are you also a realty company that sells properties? If so, what percentage of your time is property management versus property sales?
  • Are your property managers trained and licensed?
  • Is your San Francisco property management service insured? What insurance do you recommend property owners carry?
  • What are your property management fees? Are these fees all-inclusive, or are there other fees not represented in this number?
  • Do you charge fees for finding new tenants or for leasing the property to a new tenant? (Some San Francisco property managers charge large fees for finding new tenants or for each new rental agreement signed.)
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What to Ask in Person
Questions to Ask Property Management Companies in San Francisco in Person

Your telephone interviews of San Francisco property management services should have helped you narrow down the pool of possibilities to only those local landlord services that can best meet your needs and take adequate care of your property and your tenants.

Now that you have refined your list, you'll want to meet with the stand-out property managers in person to show them your property and find out more about how they operate and how they'll care for your investment....

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Your telephone interviews of San Francisco property management services should have helped you narrow down the pool of possibilities to only those local landlord services that can best meet your needs and take adequate care of your property and your tenants.

Now that you have refined your list, you'll want to meet with the stand-out property managers in person to show them your property and find out more about how they operate and how they'll care for your investment.

The following questions are some that you may want to ask. You should also add to the list a few specific questions pertaining to your properties and any questions you want to ask. Again, it's wise to write down the answers you get so that you are sure to remember which San Francisco property management service gave you the most satisfying answers, and which you felt you could work best with.

  • How do you market properties?
  • What is your tenant screening process?
  • Will you show me the lease agreement you ask renters to sign?
  • Has your lease agreement been tested in court? What was the outcome?
  • Will you give me references from three or more owners of properties that you manage and have managed for more than a year?
  • Will you give me references of individuals that live in the facilities you manage?(This may be more valuable in some ways than hearing from references of other property owners; tenants that are unhappy with property management services are more likely to move out or have delinquent rent payments, which can cost you thousands of dollars.)
  • How do you handle maintenance requests from tenants? How do you decide if the repairs are due to something the tenant did (making the tenant responsible for the repair fees), or if they are no-fault (and therefore to be paid by the property owner)?
  • Will you show me your policy manual for property management? (Most San Francisco property management firms have an office policy manual that explains how to handle every situation and how to reduce risk to the property owner. Reviewing this manual can give you a good overview of the landlord company's operations.)
  • How do you handle late rent?
  • How do you handle tenants that are not abiding by the rental agreement they've signed?
  • How does the eviction process work?
  • Do you charge me for months that my properties are vacant? Do you charge extra for filling vacancies?
  • What landscaping services do you provide? Do you do these with an in-house crew, or do you contract out? What are my fees for this?
  • How do you collect rent? Is electronic rent payment available to tenants?
  • When will I receive my rent payments? Do you offer direct deposit?
  • How are you paid for your services? Do you take your cut out of every rent payment, or do I owe you a large fee up front or at the end of the rental term?
  • What is the process if I decide to sell a property I am renting through your property management service?
  • Do you guarantee your services? What if I am unhappy with your property management services? (Some companies offer a trial period, require a certain contract length or allow no-fault, no-fee cancellation if you are unhappy with their services.)
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What to Ask References
Learn From Others Who Have Hired San Francisco Property Management Services

It’s best to choose a Diamond Certified property management companies because all certified companies have passed an in-depth ratings process that most other companies can’t pass. If you want quality from a property management service in San Francisco and the greater Bay Area, including Bernal Heights, Bayview, Richmond District and Nob Hill and your area, you can have confidence choosing a Diamond Certified company....

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It’s best to choose a Diamond Certified property management companies because all certified companies have passed an in-depth ratings process that most other companies can’t pass. If you want quality from a property management service in San Francisco and the greater Bay Area, including Bernal Heights, Bayview, Richmond District and Nob Hill and your area, you can have confidence choosing a Diamond Certified company.

That's because Diamond Certified reports are available online for all certified companies. And you’ll never be fooled by fake reviews, since all research is performed in live telephone interviews of actual customers.

If you can’t find a Diamond Certified property management company in Sunset District, Richmond District and Mission District, Eureka Valley, the Financial District, Inner Sunset, Twin Peaks, Union Square, West Portal, Glen Park or the Marina District  or near your investment property, you’ll have to do some research on your own. Start by calling some references provided by the property management services you're considering. Keep in mind, though, that references provided to you by San Francisco property management companies are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process. 

If you do call references on your own, ask for a list that includes a mixed bag of long-term and newer landlord service clients. This will better your chances of getting a variety of responses from property management clients, rather than the landlord services giving you the names of only long-time customers they know are satisfied.

The following is a list of sample questions you may want to ask references to help you make the best decision on the San Francisco landlord service for you and your property.

  • How long has this San Francisco property management firm been overseeing your rental properties or investment properties?
  • Have you been pleased with how they've cared for your properties, catered to your tenants and kept up their end of the property management agreement?
  • How do they turn over rent payments to you (checks, direct deposit, monthly, etc.)?
  • Are you pleased with the quality of tenants this San Francisco property management service finds for your properties?
  • How often are your properties vacant or waiting for new tenants to move in? Do your tenants seem pleased with the property management service, or do you have a lot of turnover or vacancies that may suggest a problem with the tenant management situation?
  • Is this company good at communicating with you about your properties, any vacancies, their efforts to find new tenants, repairs or upgrades needed on the rental units and other items they are in charge of dealing with?
  • Is this property management company responsive to your needs? Are they faithful at returning phone calls and questions?
  • Does this San Francisco property management firm recommend things that can help you rent your properties faster, retain good renters or take better care of your rental properties?
  • Are you pleased with the marketing job this property management service provides when your rental units are empty or your properties have vacancies?
  • What is the best thing about working with this landlord service?
  • Is there anything you've not been pleased with?
  • Would you recommend this property manager or property management service to friends or family who have rental properties?
  • If you needed property management services in the future, would you hire this landlord service again?
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Review Your Options
Refine Your Search to the Best Property Management Companies in San Francisco

You should have a good idea of what property management services you need, and your interviews with local San Francisco property mangers should have given you a few possibilities of companies and individuals that would be a good fit for your landlord services.

But your search isn't done yet. Before deciding on the best property management company in San Francisco for you, consider the following questions....

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You should have a good idea of what property management services you need, and your interviews with local San Francisco property mangers should have given you a few possibilities of companies and individuals that would be a good fit for your landlord services.

But your search isn't done yet. Before deciding on the best property management company in San Francisco for you, consider the following questions.

  • Is there a property management company in San Francisco or your area that can meet your needs for property management services, communication, fees and other details?
  • Did you like one property manager or property management services company more than the others? (It can be important to have a good working relationship with your landlord services staff, so don't discount your personal feelings toward the individuals with whom you've met with.)
  • Are the property managers you've talked with knowledgeable about taking care of rental properties, minimizing and filling vacancies, and getting the most income from rental properties while keeping renters happy?
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How to Work With
What to Do Before Interviewing Property Management Companies in SF

There are a few steps you can take to make the process of hiring a local property management service easier and more successful for you.

First, think about the properties you own and why you are considering hiring a property management company in Pacific Heights, North Beach, Excelsior District and the Sunset District or near you....

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There are a few steps you can take to make the process of hiring a local property management service easier and more successful for you.

First, think about the properties you own and why you are considering hiring a property management company in Pacific Heights, North Beach, Excelsior District and the Sunset District or near you.

Property managers can take care of residential and commercial properties, and are often responsible for dealing with tenants, handling maintenance and repairs, scheduling tenant improvements, and acting as a liaison or in the property owner's stead with tenants including collecting rent and paying taxes.

So decide whether the tasks typically taken on by property managers are tasks you want or need to delegate to a professional landlord service before calling candidates.

You should also decide what your budget is for hiring San Francisco property management services. Fees for landlord services can range between five and 20 percent of the rent costs. While budget shouldn't be the only thing you consider, you should decide if you can afford to hire a property management service and how much you can spend. You may find that the more expensive companies can offer more services; however, you'll want to ask each service you're interviewing for a full list of their services so you can easily see which is the best value.

Think about how you ideally want to communicate with your San Francisco property manager. Some have the capability to use email, telephone, text messaging, in-person meetings and other methods to stay in contact with property owners. This will be important to help you stay on top of the properties you own and they manage.

Think about repairs and maintenance, accounting practices, expense statements and reporting, evictions, rent collection, yard work and landscape maintenance, filling vacancies, and other details you'll expect your San Francisco property managers to handle. Each has a range of options, and you'll want to find a tenant service that provides the type of services in the way you're comfortable with.

The Type of Property Owner that Property Management Services Want to Work For
Just like residential property and commercial building owners can be choosy about whom they hire, many local property managers have a preferred type of client they want to work for.

How can you be the kind of homeowner that the best property managers want to work with? Read the following tips for more information:

  • Prove your interest in hiring San Francisco property managers that offer a good value, not just the lowest price for landlord services. Many property owners start their discussion with property managers by asking about price instead of overall value. Prove your interest in quality tenant management and property management services by asking questions about the services and expertise offered by San Francisco property management companies rather than price alone.
  • Be honest if you’re interviewing multiple property management services in Nob Hill, North Beach, the Sunset District, SOMA and the Bayview District or other areas. Only talk with carefully-selected companies that offer quality property management services so you won't be swayed by unfairly low bids.
  • Tell the San Francisco property management services exactly what you expect from them if you hire them. This will allow them to give you the most accurate bid possible and gives them insight into exactly what you want from your property management services. If they can’t provide what you need or want, it’s better to find out before you’ve wasted your time and theirs.
  • Interview local property management companies in your area of San Francisco, whether it's in Nob Hill, North Beach, the Sunset District, SOMA and the Bayview District, Potrero Hills, Russian Hill, Outer Sunset, SOMA, Telegraph Hill, Treasure Island and Union Square or another area. Most property managers prefer to manage properties within a small radius of their offices, as this allows them to provide faster service and reliable emergency repairs. Likewise, most property owners want to hire landlord services that are near their properties so tenants and buildings get the fast attention they deserve.

Making Your Property Management Agreement Official
Once you've found a local property management company in San Francisco, you'll want to move forward and cement your agreement by signing a contract. Good contracts will include all the pertinent details for your deal with the property managers.

This includes the responsibilities of both you and your property manager, payment terms, guarantees or cancellation terms, and other details you want confirmed in writing. You should also add in any verbal agreements you've made with your property management service.

Read through the contract and ask any questions before you sign it. The contract will protect your rights and those of your property manager, so it's vital that you understand all terms and exclusions with which you're agreeing to. Once you sign the contract, which is a legal document, you are legally bound to the terms you agreed upon in writing.

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Be a Good Customer
How to Be a Good Property Management Services Client

It's the property management companies responsibility put in quality property management companies using the best possible installation techniques. But you play a big part in the success of your property management companies, too.

Here are a few simple steps you can take to be a good customer when hiring San Francisco property management companies in Bernal Heights, Bayview, Richmond District and Nob Hill or other areas....

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It's the property management companies responsibility put in quality property management companies using the best possible installation techniques. But you play a big part in the success of your property management companies, too.

Here are a few simple steps you can take to be a good customer when hiring San Francisco property management companies in Bernal Heights, Bayview, Richmond District and Nob Hill or other areas.

  • Be clear and upfront with the property management companies you interview. Let them know what you want from them, the long-term outcome you’re expecting and specific ways they can satisfy your expectations.
  • Remember, a friendly smile goes a long way in forging and maintaining a relationship with your property managers.
  • Before you hire a property management service in San Francisco, restate your expectations and goals, and reiterate to the property managers your understanding of the agreement. Most problems with local property management companies occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.
  • Ask your property manager if you should call to check on your property, or if they will call you with updates or information.
  • Be sure your service representative has a phone number where they can reach you in case they need to ask questions, get more information or give you updates.
  • Return calls from your property managers promptly.
  • Pay for the property management services as promised in your agreement.

Why would you want to be a good customer? Property managers and landlord management services in San Francisco appreciate customers who are straightforward, honest and easy to work with. Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. Things may very well go smoother and any problems may be more easily resolved. 

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Check the Work
Request A Written Contract for Property Management and Landlord Services

You will likely pay for the landlord services each month at a rate decided by the value of the rental property, and you'll want to have a written contract that details this financial information and more.

For your protection, the contract from San Francisco property management companies should include the following information:...

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You will likely pay for the landlord services each month at a rate decided by the value of the rental property, and you'll want to have a written contract that details this financial information and more.

For your protection, the contract from San Francisco property management companies should include the following information:

  • The property management company name, physical address and state license number.
  • A complete list of all properties to be managed.
  • An itemized list of all property management services to be provided.
  • The total cost for the property management services and when and how payment is due.
  • A breakdown of what extra fees may be charged, when they may be charged and how much the fees will be. (This may include maintenance and repair fees, tenant searching fees, vacancy filling fees, advertising or marketing fees.)
  • The length of time the San Francisco property management company will oversee the rental properties, whether the contract is renewable at the end of the term, and how renewal takes place.
  • Any guarantees or clauses that allow either the property owner or landlord service to terminate the agreement, and any penalties for early termination of the contract.
  • Any verbal requests or understandings reached by the property owner and property management service should be included in this written document.
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Top 10 Requests
Property Management Services Available in San Francisco and the Bay Area

Most local property management companies in San Francisco and the surrounding areas are professional property management and tenant services that give property owners peace-of-mind and less hands-on management duties.

Call the local tenant management services you're considering in Sunset District, Richmond District and Mission District or other areas for more information about the exact property management services available to you. Some of the most common are listed below for your convenience....

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Most local property management companies in San Francisco and the surrounding areas are professional property management and tenant services that give property owners peace-of-mind and less hands-on management duties.

Call the local tenant management services you're considering in Sunset District, Richmond District and Mission District or other areas for more information about the exact property management services available to you. Some of the most common are listed below for your convenience.

Tenant Improvement Management Services in San Francisco 
Keeping tenants happy is key to keeping tenants, so San Francisco property managers often are in charge of providing tenant improvements. These may include repairing and upgrading rental units, repairing or replacing appliances or items within the properties, keeping the exterior of the property in good shape, and addressing tenant concerns and questions dealing with the physical buildings.

Tenant Screening
Tenant screening often includes background checks, financial checking, talking with references, and verifying that applicants are the type of tenants you want living in your property in the Tenderloin, the Excelsior District, and Bernal Heights or wherever it is located.

Condominium Property Management Services
Condominium property management in San Francisco includes finding and screening new tenants, collecting rent, providing tenant improvements, repairing and maintaining the condominiums, and other services required by owners and renters of rented condos.

Apartment Property Management
Apartments can have much higher vacancy rates than single-family homes or condominiums that are for rent. This means that good apartment property managers in San Francisco must be skilled at finding good tenants who will be long-term tenants. They must also collect rent, handle tenant complaints, ensure tenants are living according to their rental agreement, and maintain and repair the rental properties and grounds.

Residential Property Management Services in San Francisco
Property management services for residential buildings, including single-family homes, condominiums, apartment buildings, duplexes, triplexes and other properties that are meant as rental dwellings. These services include finding new tenants, caring for the homes or apartment buildings, providing maintenance and repairs, collecting rent, answering tenant questions and concerns, and minimizing property owner responsibilities.

Commercial Property Management
Commercial property management companies in San Francisco are those that provide property management services for commercial buildings including office parks, office buildings, stores, shopping centers, restaurants, and other commercial properties that are not meant for residential customers. These companies are responsible for finding and vetting commercial tenants, advertising commercial rental openings, maintaining and repairing commercial properties, collecting rent, taking care of tenant concerns and booking services for tenants.

Property Management Services for Retail Properties
Retail properties are those that serve as storefronts, stores, shopping malls and other retail locations where sellers are transacting with customers. Retail property management is a function of commercial property management, and shares many of the same responsibilities, including finding retail property renters, keeping retail renters happy, collecting rent and distributing it to the property owner, arranging for maintenance and repairs, and minimizing the duties of property owners.

Tenant Location / Filling Vacancies in Rental Properties
Empty rental properties and long-term vacancies can cost owners of rental properties hundreds and even thousands of dollars. So hiring San Francisco property management services that can quickly and effectively fill vacancies with long-term renters are important. This might include advertising for new renters, showing empty units, vetting renters, performing background checks and checking references of possible renters.

Rent Collection
Rent collection is an important part of property management services. Many San Francisco property managers have rent collection policies and methods that make it painless for them and for renters. This may include automatic or direct withdrawal of monthly rent, online rent payment, or other easy methods of collecting rent that's due.

Serving Evictions to Renters
Unfortunately, sometimes renters need to be evicted for nonpayment of rent, infractions against the rental contract they've signed, egregious damage to the rental property or other reasons. Landlord services in San Francisco are responsible for serving eviction notices and making sure tenants who are being evicted leave the premises as required. They may also be required to represent the property owner in court during legal proceedings against evicted renters.

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If Things Go Wrong
Property Managers Backed by the Diamond Certified Performance Guarantee

Diamond Certified companies are backed by the Diamond Certified Performance Guarantee. If the company you’ve hired is Diamond Certified and you can’t resolve the issue by talking with the owner, contact the mediation department at info@diamondcertified.org or call 800-738-1138....

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Diamond Certified companies are backed by the Diamond Certified Performance Guarantee. If the company you’ve hired is Diamond Certified and you can’t resolve the issue by talking with the owner, contact the mediation department at info@diamondcertified.org or call 800-738-1138.

Easy Ways To End Conflict with San Francisco Property Management Companies
If you do your research and carefully vet property management companies in San Francisco near your rental property, you are more likely to find the best San Francisco property managers for you. However, even the best attempts can result in less-than-expected results.

If you have a problem or disagreement with your local property management service, you should know what to do to minimize the problems and find a positive solution. Remember the tips below to improve your chances of getting a good result when talking out conflicts with your San Francisco property management services.

  • Meet in person with your local property manager when you first have a concern, complaint or question about their services or methods. Don't wait until your concerns have become frustrations before you talk with them about the problem.
  • Review your contract for property management services and try to verbally resolve the problem based on the agreement you signed with your San Francisco landlord services.
  • Write down your complaints and photograph any areas that are improperly repaired or not maintained to your standards. Document the times you contacted your San Francisco property manager and their responses to your concerns and complaints.
  • Set a deadline for the resolution of the disagreement. Let your property management company know your demands and that you are willing to work toward a mutually-beneficial solution.
  • If you do not get an appropriate response, consider calling a local building inspector or hiring an electrical expert to evaluate the problem from a neutral standpoint.
  • You may legally withhold payment until the dispute is resolved.
  • Fire your San Francisco property management company as a last resort. Going back on your written contract with your landlord company can result in delays in rent collection, lack of continuity for tenants, breach-of-contract lawsuits or other problems.
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Glossary of Terms
Glossary of Property Management Terms and Services

The following terms are commonly used by property management firms and landlord services in the Greater Bay Area.

amenity
A feature of a rental home, condominium, apartment building or other rentable property that increases its attractiveness to potential renters. Amenities may include natural amenities such as a good location, scenic views or proximity to desirable locations or features; or may include man-made amenities such as swimming pools, tennis courts, recreational facilities, gyms, luxury interiors or other desirable traits....

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The following terms are commonly used by property management firms and landlord services in the Greater Bay Area.

amenity
A feature of a rental home, condominium, apartment building or other rentable property that increases its attractiveness to potential renters. Amenities may include natural amenities such as a good location, scenic views or proximity to desirable locations or features; or may include man-made amenities such as swimming pools, tennis courts, recreational facilities, gyms, luxury interiors or other desirable traits.

Also known as: rental property amenities

apartment
A living space that is made up of one or more rooms that are in a building of rentable spaces.

Also known as: apartment houses, apartments for rent, property management for apartments

breach of contract
Any violation of terms written into a legal contract. “Breach of contract” is sometimes a term used by property management services that have to confront renters who are not living up to the terms they agreed to when signing a rental contract.

Also known as: breach of rental contract

condo management
A service provided by property management firms in which the landlord service manages a condominium. This includes securing rent payments, filling condo vacancies, arranging for repairs, security detail, and tenant management.

Also known as: condominium property management, condo property management, condo maintenance, condo rental management

condominium
A building with multiple units that are each owned by different individuals. Condos are part of a multi-unit building with common areas and areas for use exclusively by the condo owners.

Also known as: condo, condos

default
The failure of a renter or owner to make mortgage or rental payments on time over a consistent length of time. Default may also occur in reference to other promises made by renters to property managers or property owners.

Also known as: renter default, rent default, default of contract

delinquency
The failure of a renter or owner to make payments when due. A renter moves from delinquent to default if they fail to pay the amount due within a reasonable amount of time, usually 30 to 60 days.

Also known as: delinquent rent, payment delinquency, delinquent rental payments

eviction
The act of removing a tenant from a rented property. Eviction may be served by a landlord, property management service, property owner or landlord service. Eviction usually begins with an eviction notice and proceed to a legal proceeding to remove the tenant and their belongings from the apartment, home or rental unit in question.

Also known as: eviction notice, notice of eviction, tenant eviction, eviction services

Fair Housing Act
The Fair Housing Act is a federal law that prohibits landlords and property owners from discriminating against renters from based on race, color, religion, gender, handicap, family status, origin or other standards.

Also known as: equal housing rights, equal opportunity rentals, equal opportunity housing

investment property
A property owned by a non-occupant who rents out the property to produce income.

Also known as: investment rentals, investment property for rent

lease
A contract between a landlord and a tenant (also known as the lessor and lessee) of a property that allows the tenant to live in the property for a certain length of time for a certain fee or rent. Most states require leases longer than a year to be in writing.

Also known as: rental agreement, lease term, apartment leasing

lease term
The amount of time that the landlord agrees to rent a property to the tenant.

Also known as: rental term, rental contract term

lessee
A lessee is the person or persons who have agreed to rent or lease a property.

Also known as: renter, tenant

lessor
The owner of a property or the landlord who rents property to a lessee.

Also known as: landlord, property owner

multi-tenant property
A property with separate housing units that are occupied by more than one immediate family. These are usually buildings with separate apartments or homes that are owned by one individual and are purchased with a single price or mortgage.

Also known as: condo, apartment, multiple tenant property, apartment building

primary residence
A home where an individual or family live most of the time. Individuals may have a primary residence where they live the majority of the year and a vacation property or rental property where they spend the rest of their time.

Also known as: home, winter home

property management service
A landlord service or property management service is one that manages rental properties. Property managers are hired by the home or property owner to rent out the property, collect rent, oversee tenants and the care of the building, accept phone calls for repairs or tenant needs, and set up maintenance and care of the rental property.

Also known as: landlord service, property managers, rental property management

rent
A fixed amount owed by a renter who lives in a property owned by another person. Rent is usually broken into equal monthly payments and is often assessed on a yearly term or for another rental period.

Also known as: rental payment, rental amount

second home
A home or property only occupied part of the year by the owner, who also has a primary residence where they live most of the year. Second homes, like rental properties, may be rented out during times when the owners are not living there.

Also known as: vacation home, winter home, summer home, secondary home

security deposit
A security deposit is a fee paid by a tenant before or at move-in. This fee is usually held by the property manager or landlord during the term of the lease. Security deposits are usually returned to tenants when they move out, or are used in part or full to pay for damage or unpaid rent owed by the tenant. Some property management firms or landlords charge a pet security deposit for individuals renting with pets. Some security deposits are also non-refundable.

Also known as: rent deposit, pet deposit, security fee, refundable security deposit, non-refundable security deposit.

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Frequently Asked Questions
Common Questions Asked About Property Management Services

Q: Why choose Diamond Certified property management companies?...

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Q: Why choose Diamond Certified property management companies?
A: Diamond Certified helps you choose among property management companies with confidence by offering a list of top-rated local property managers who have passed the country’s most in-depth rating process. Only local property management services rated Highest in Quality earn the prestigious Diamond Certified award. Most can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee. So you’ll feel confident choosing among Diamond Certified property management companies near you.

Q: How do property management companies price their services?
A: Some property managers charge a flat fee per month for their services. This may be a predetermined fee, or it may be a set percentage of the rental fees charged for the properties being managed. Other property management services base their fees on each individual property, or by a tiered rating system. Owners of apartments, condominiums, multi-unit properties or other buildings with multiple tenants may find bulk rate services from some property management companies. Talk with local property managers about how they price their services, and if the prices you are quoted are the final fee, or if they add on service charges or additional fees.

Q: How involved will I, the property owner, have to be in the day-to-day management of my properties?
A: That depends on the property management company you have hired and the contract you have signed with those services. Many property management services are full-service firms that provide all property rental services, tenant management and tenant services, rent collection, advertising and renting, and other services. Other companies allow their clients to choose their level of interaction with the properties they have contracted for management services.

Q: How will my property management company get my rental payment to me each month?
A: The details of your contract will spell out when and how you receive your rent payment. Most property management services will directly deposit your check in the bank or mail it to you monthly after they receive payment from the tenants.

Q: How will the property management services fill vacancies in my property/properties?
A: The best property management services and landlord services usually have a set system for filling vacancies in properties they manage. This may include advertising available properties and units in electronic media and print throughout the local area. Vacant properties cost owners money, so it's vital that you talk with your property managers about their exact methods of advertising for new tenants and filling property vacancies. Ask about the average length of vacancies, and make your decision on a landlord service accordingly.

Q: What services do professional property management companies provide?
A: Property management services and landlord companies help commercial, residential and real estate owners by managing, marketing and overseeing rental properties. The full scope of services you receive will vary depending on the property management company you hire, but you may be able to expect the following:

  • Marketing rental properties to prevent and/or minimize property vacancies.
  • Finding good applicants and appropriate renters for each property. This includes weeding out poor renters, individuals with bad credit, or those who pose a risk to the property and the investment of the property owners.
  • Maintain rental properties and keep them in good condition, including regular property inspections.
  • Hire or oversee contractors, landscapers, handymen or other individuals to repair or maintain the properties.
  • Track income and expenses and give monthly or quarterly profitability statements to the homeowner/property owner.
  • Collect rent and distribute it to the property owner.
  • Take tenant requests and solve tenant problems.
  • Communicate regularly with the property owner about the current status of the property, any repairs that are needed, and notify the owner of tenant vacancies or problems.

Q: Will my property management service help me know how to price our rental property?
A: One of the services most property managers or landlord services offer is a detailed rental market assessment. This will factor in the type, condition, location and specifics of your home.

Q: What services are included with my property management fees?
A: This depends on the contract you signed with your property manager. Some companies are all-inclusive, and the property management fees they charge include advertising, costs associated with filling vacancies, and other in-house costs. Other firms charge a low fee but add on service charges for additional services including filling vacancies. Talk with your property management service about any additional fees so that you aren't surprised by unexpected costs.

Q: Who deals with poor tenants or tenants who breach the lease contract?
A: That is usually the job of your property manager, and tenant management is one of the main reasons property owners choose to hire property management services to oversee their rental properties. Most local landlord services will notify the tenant and, if the tenant doesn't make amends or adhere to their lease contract terms, will move forward with eviction proceedings.

Q: Will the property managers inspect my rental properties?
A: Most good property management services perform inspections after tenants vacate the property or new tenants move in. They also may perform annual inspections, or inspections on a regular time line. This often includes checking the smoke alarms and carbon monoxide alarms, replacing air filters, looking for plumbing leaks, examining paint, examining caulking, and checking for overall safety and cleanliness. Depending on the details of your contract, the property management service may perform the inspections themselves or may hire an inspector, and they may provide you with pictures and/or a report on the condition of your property.

Q: Will the landlord services handle tenant problems or problems with the rental properties?
A: Yes, property management services will take calls from tenants day and night and respond to emergencies and issues.

Q: How do property managers vet new tenants?
A: Ask your property management services what methods and facts they use to qualify tenants for renting properties. Most companies send tenant applications to third party processing centers, but others check out potential tenants in-house. Items they may consider when choosing tenants include the following:

  • previous landlord references
  • recent credit reports
  • employment status
  • income level (most have a set percentage of the rent they require renters to earn in order to be eligible to rent properties from the property management firm)
  • driver license/identification verification
  • pet verification (if the property in question accepts pets)
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Consumer Agencies
Agencies and Associations Dealing with Landlords and Property Managers

For more information about property managers, property management services, landlord services and other tenant management companies, you may contact the following organizations, agencies and associations....

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For more information about property managers, property management services, landlord services and other tenant management companies, you may contact the following organizations, agencies and associations.

National Property Management Association (NPMA) (https://www.npma.org)
Property Management Association (PMA) (www.pma-dc.org)
National Association of Residential Property Managers (NARPM) (
www.narpm.org)
Building Owners and Managers Association International (BOMA) (www.boma.org)
National Apartment Association (NAA) (www.naahq.org)
Association for Managers of Income-Producing Property (www.irem.org)
California Apartment Association (CAA) (www.caanet.org)
Professional Property Management Association of San Francisco (PPMA) (www.ppmaofsf.org)
California State Chapter of the National Association of Residential Property Managers (CALNARPM) (www.narpmcalifornia.org)
California Association of Community Managers (CACM) (www.cacm.org)
California Business Properties Association (CBPA) (www.cbpa.com)

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Industry Information
San Francisco Property Management Information
Popular Property ManagementTypes of Property Management Services Available in San FranciscoDistricts Served Zip Codes Served
industrial property managementrent collectionBarbary Coast
Bayview District
Bernal Heights
the Castro
Cole Valley
Cow Hollow
Diamond Heights
Duboce Triangle
Eureka Valley
Excelsior
Financial District
Fisherman's Wharf
Fort Mason
Glen Park
Golden Gate Park
the Haight
Haight-Ashbury
Hayes Valley
Hunters Point
Inner Richmond
Inner Sunset
Jackson Square
Japantown
Laurel Heights
Marina District
Mission District
Nob Hill
Noe Valley
North Beach
Outer Richmond
Outer Sunset
Pacific Heights
Potrero Flats
Potrero Hill
Presidio
Rincon Hill
Russian Hill
San Francisco
Sea Cliff
South of Market Street (SOMA)
Sunset District
Telegraph Hill
the Tenderloin
the Presidio
Treasure Island
Twin Peaks
Union Square
West Portal
Western Addition
94101
94102
94103
94104
94105
94107
94108
94109
94110
94111
94112
94114
94115
94116
94117
94118
94119
94120
94121
94122
94123
94124
94125
94126
94127
94129
94130
94131
94132
94133
94134
94140
94141
94142
94146
94147
94157
94158
94159
94164
94165
94166
94167
94168
94169
94170
94172
94188
condominium property managementtenant-landlord liaison
commercial property managementaccount management
residential property managementlitigation services
mobile home park property managementproperty management software services
retail property managementtenant problem resolution
real estate property managementnew tenant location services
 maintenance and repair services
rental apartment property managementserving eviction notices
vacation property managementfacility management
 property sales / leasing