Independently Rated Highest in Quality
F i f t e e n t h
Consecutive Year
Originally Earned:
January 2003
We declare that European Sales & Service HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #222
(707) 836-3960
920 Petaluma Hill Road
Santa Rosa, CA 95404
A European Sales & Service technician works on a customer’s SLK55 AMG.

European Sales & Service is a full-service, independently owned repair shop in Santa Rosa that works exclusively on Mercedes-Benz vehicles. The company offers complete service, maintenance and repair, including Check Engine light diagnostics, transmission and air conditioning repair, Service A and Service B maintenance services, major engine overhauls, tune-ups, and more. Its technicians are factory-trained and proficient with all years and models of Mercedes-Benz vehicles.

Owner Richard Cordes has more than 38 years of industry experience, all but one year of which were spent servicing Mercedes-Benz. Richard worked for two Mercedes-Benz dealerships for 12 years before establishing European Sales & Service, and he says his centralized focus on one specific type of automobile makes a big difference to customers who expect and demand expertise for their cars. “Mercedes-Benz vehicles have long been known for their safety, luxury and precision engineering. They require specialized care from qualified professionals, and that’s exactly what we provide.”

Company Philosophy

“We emphasize quality above all, and we work very hard to please our customers. Our qualified, conscientious technicians are proud to provide excellent workmanship and superior customer service for every client. We know that successfully servicing Mercedes-Benz vehicles requires the latest equipment, so we’re committed to staying updated on industry advancements and maintaining our hard-earned reputation for performing high-quality repairs.”

Serving all of Sonoma County including Santa Rosa, Windsor, Guerneville, Cotati, Sebastopol, Rohnert Park, Petaluma, Healdsburg and Cloverdale.

Mercedes-Benz Service
Repair & Maintenance

Bosch
Bosch
Lemforder
Mercedes-Benz
Sachs

Comparative Summary

Auto repair companies are always looking for ways to discern themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to focusing exclusively on repairing Mercedes-Benz vehicles, European Sales & Service differentiates itself by taking a highly personalized approach to customer service. “Our...

Frequently Asked Questions

Q: Do I need to get all the recommended repairs done immediately?
A: "Generally, yes, but we’ll tell you if a repair can be deferred and when it’s best to get it done. Most times, getting a repair done immediately will save money. Recently, we had a customer with a bad front-strut bushing, and it was only a ma...
Q: How long will my repair take?
A: "In most cases, repairs take just one day. When we have to order a part, it can take as long as three days."
Q: Do you use original Mercedes-Benz parts?
A: "In most cases, yes. Some aftermarket parts are very good, though. We’ve been around long enough to know which ones are reliable and which aren’t. Sometimes we’ll recommend an aftermarket part to save the customer money, but only when we know...

Map

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Industry Info

To properly care for your Mercedes-Benz, use maintenance methods specifically designed for European automobiles.
Weather patterns, dirt, ultraviolet rays and other factors can have a significant impact on the appearance of any car’s exterior, but for a luxury vehicle like a Mercedes-Benz, they can be especially damaging in terms of aesthetic value. Consider...
Findings based on statistically reliable research from 376 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 376

Diamond Certified Qualification

Based on 376 customer surveys, we declare
European Sales & Service
has passed all rating steps and has earned
The Diamond Certified Award
No. 222
Continuously qualified since January 2003.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Matt D. Verified Customer Name
"I like the workers. I've gotten to know them by name now going to them for so long. They are very friendly, and they respond very quickly. "
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

European Sales & Service
920 Petaluma Hill Road
Santa Rosa, CA 95404
(707) 836-3960
(707) 540-8000 fax
DCID7075750960

Mon – Fri: 8am – 5pm

Serving all of Sonoma County including Santa Rosa, Windsor, Guerneville, Cotati, Sebastopol, Rohnert Park, Petaluma, Healdsburg and Cloverdale.

Richard Cordes, Owner
38
4
145194
Liability Insurance, Workers' Compensation
Better Business Bureau (A+)
ASE Blue Seal of Excellence
1985
Mercedes-Benz Service, Repair & Maintenance
Bosch, Lemforder, Mercedes-Benz, Sachs
150
Mercedes-Benz Owners
12-Month/12K-Mile Warranty on Parts, 1-Year Warranty on Workmanship

Photo & Video Gallery

Survey Responses For

European Sales & Service

European Sales & Service: Average 8.9 out of 10 based on 376 unique customer surveys of customer satisfaction.
Matt D. Verified European Sales & Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are honest, reasonable, and very accommodating. They get you in quickly and fix it quickly. "

"I like the workers. I've gotten to know them by name now going to them for so long. They are very friendly, and they respond very quickly. "

Joe H. Verified European Sales & Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them that if they have a Mercedes to use them."

"They always clean my car, wash it, and vacuum it. They do a good job, and I'm happy with the service. I'm going back to them soon. "

Alex F. Verified European Sales & Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was using another dealership, an official Mercedes-Benz dealership, and there was a specific part I needed, but they did not help me. I was desperate and found European Sales & Service. It was my first interaction with them, and they immediately jumped on the problem and fixed my car. I was very happy with the experience. "

"They have expertise, they know Mercedes-Benz, they are very friendly, and when you go in there, you feel respected. "

Natasha H. Verified European Sales & Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are excellent. We are very pleased with them. People should try them out."

"They are very personable."

Mike S. Verified European Sales & Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very qualified, very friendly, and the prices are very good. "

"The detail they put into their service, they explain everything to you. They are very thorough, and they don't cut corners. That's what I like about them. They are the best I know of."

Norman P. Verified European Sales & Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They take good care of the cars. "

"They have excellent pricing. "

Camille O. Verified European Sales & Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very knowledgeable, very professional, and they are a family-run organization. You feel like you are being taken care of better there than at a franchise. "

"They were very flexible, very responsive, they had good availability, and the pricing felt very fair."

Lisa M. Verified European Sales & Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would refer them always. I've been using them for years, since my car came of warranty. They are affordable, excellent, and great to work with. "

"I like the flexibility they have around getting my car in on short notice. The price is excellent, and I have never had to take the car back. It's always been fixed correctly the first time. "

Susan L. Verified European Sales & Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are employees of Mercedes-Benz, so they are Mercedes-Benz trained, but I think they go beyond what Mercedes-Benz does to satisfy the customer. "

"They make it very clear what the problem is. They actually show you what the problem was and what parts are needed, if you're interested in how those things work. "

Patrick N. Verified European Sales & Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional."

"The professionalism and the quality of their work, I have never been disappointed with them. I interviewed several Mercedes-Benz auto repair places, and they were the best."

April D. Verified European Sales & Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they are honest"

"They were very helpful. I didn't feel like I was being milked for money. I had to bring my car in recently, and instead of trying to sell me on parts and other services, the mechanic offered me a solution I could do on my own. I was able to take care of the problem myself. "

Dave M. Verified European Sales & Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are friendly, considerate, and do good quality work. They are just good people, and they make sure that the customer is satisfied. "

"Overall, their customer service and the quality of their work, they are also fair with their prices. When you have a feeling about good people you tend to go back. Sometimes, you're working with someone and some things come up that are kind of shaky, so you don't go back. I've been going to them for over 20 years. I am a satisfied customer, and I say to keep doing what they're doing. All I can go by is the present, and they're doing a good job as far as I'm concerned. "

Evan S. Verified European Sales & Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They offer quality service."

"The service, the people, and the owners are very nice. "

Stephanie C. Verified European Sales & Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"To go there"

"The service was explained well to me, and it was a good service."

Ryan W. Verified European Sales & Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a great company. "

"Just that they got in and got the job done, they were cheaper than the dealership, and they did the job quickly. "

Dave C. Verified European Sales & Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"For anybody that has a Mercedes-Benz, I would recommend their services. In fact, I was referred by a friend of mine, so it's been a chain of service and referral. I thinks it's because they do a good job at a reasonable price. The price could be lower of course, but for what they do and the quality of their work, the care they put in, it's worth it. If you were to go to the dealership, it would be worse, and you'd have to deal with the dealership price. It's a better, all-around deal here. "

"I think they respect and appreciate their repeat customers. The last time I went in for a part that had to be replaced, the part failed, so I brought the car back, and the owner didn't charge me for the replacement part or for the labor. Most places would have charged, or at least would have charged for labor, but European Sales didn't change for either. That's a big deal, especially with this type of car. As a consumer, you value those type of things. Also, it's a father and son team that own the business. They are good guys, very community-based, and it's good to see people keeping the small business dream alive. I like to see that. I think its a great thing in our community to see a business passed down from father to son, and I think it's good for our culture and our community. It's quality service. They do things like pick you up and drop you off. They do good work. "

David H. Verified European Sales & Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They cared about doing a good job with my car."

"They were friendly, and they did a thorough job. "

Art R. Verified European Sales & Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a great job, and I love the employees. The owner is a good person too. "

"That they have the actual time to work on the car, they told me that my car would be ready in 13 days and it was ready in that time. They also offered discounts. I liked everything. "

Beau G. Verified European Sales & Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell a friend that they have great service and the best prices in the entire county."

"The pricing"

Beverly R. Verified European Sales & Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They always deliver what they promise, very trustworthy."

"I would have to go back to the fact that they deliver on their promises, they fix it the first time, every time. They are so courteous and so nice. Everything is positive."