Diamond Certified Company Report

Redwood Residential Fence Company

Diamond Certified Company Report

Redwood Residential Fence Company

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 84 VERIFIED CUSTOMERS i

Betsy G.

VERIFIED Redwood Residential Fence Company CUSTOMER

1 of 84

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were fast, and they did a great job. They had good prices.

They were fast, and they did a great job. They had good prices.

Jeff R.

VERIFIED Redwood Residential Fence Company CUSTOMER

2 of 84

Quality 10
10 10
Loyalty Yes
CRITIQUE

They had a great price. They showed up when they were supposed to. I would recommend them.

They are very professional.

Bette V.

VERIFIED Redwood Residential Fence Company CUSTOMER

3 of 84

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do nice work. The fence turned out beautifully.

They were nice to work with. Everyone was personable and professional.

Read All 84 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Scott Reilly, Owner

Redwood Residential Fence Company installs wood, picket, metal and agricultural wire fences for residential clients in Sonoma County and parts of Napa, Mendocino, and Marin Counties. The company’s primary focus is replacing old and damaged wood fences with custom-built new fences, but it’s also qualified to build and install gates and retaining walls.

Owner Ubi Ruiz says Redwood Residential Fence’s combination of quality materials and highly experienced employees has been an important part of its success. “We understand exactly what it takes to provide the best fences coupled with the best customer service. It starts by arriving to each job on time—we know how valuable our customers’ time is, so we arrive ready to work exactly when we say we’re going to arrive.”

Redwood Residential Fence benefits greatly from its relationships with numerous lumber industry professionals, which allow the company to buy its lumber directly from sawmills instead of resale yards. “Getting lumber straight from the source is the best way for us to ensure the quality and cost of our work from start to finish,” says Mr. Ruiz. “That’s our ultimate goal for every project, large or small.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Redwood Residential Fence Company

COMPANY CONTACT
Service AREA

Sonoma County
parts of Napa County
Mendocino County
Marin County

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SERVICES PERFORMED

Wood Fences
Agricultural Wire Fences
Picket & Metal Fences
Gates
Retaining Walls
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DIAMOND CERTIFIED RESEARCHED ARTICLES ON Redwood Residential Fence Company

Company Profile

Redwood Residential Fence Company installs wood, picket, metal and agricultural wire fences for residential clients in Sonoma County and parts of Napa, Mendocino, and Marin Counties. The company’s primary focus is replacing old and damaged wood fences with custom-built new fences, but it’s also qualified to build and install gates and retaining walls.

Owner Ubi Ruiz says Redwood Residential Fence’s combination of quality materials and highly experienced employees has been an important part of its success. “We understand exactly what it takes to provide the best fences coupled with the best customer service. It starts by arriving to each job on time—we know how valuable our customers’ time is, so we arrive ready to work exactly when we say we’re going to arrive.”

Redwood Residential Fence benefits greatly from its relationships with numerous lumber industry professionals, which allow the company to buy its lumber directly from sawmills instead of resale yards. “Getting lumber straight from the source is the best way for us to ensure the quality and cost of our work from start to finish,” says Mr. Ruiz. “That’s our ultimate goal for every project, large or small.”

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Company Philosophy

"We do whatever it takes to make our customers happy, regardless of the cost. We apply the same attention to detail and quality workmanship to every job, and if a customer has a complaint, we'll immediately fix it. Our professional approach ensures we'll do a clean, high-quality job at the best possible price."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for fencing companies that have earned the prestigious Diamond Certified award. For Redwood Residential Fence Co., the key to achieving and maintaining high levels of customer satisfaction is simple: offer the best quality fences for the best possible prices. “It’s really a simple formula,” says owner Ubi Ruiz. “When we combine our experienced employees, quality materials and excellent customer service, we’re able to ensure the satisfaction of every client.”

Redwood Residential Fence has been installing wood, picket, metal and agricultural wire fences for residential clients in Sonoma County and parts of Napa, Mendocino, and Marin Counties since 2002. The company is best known for replacing old and damaged wood fences with custom-made new fences, but it’s also qualified to build and install retaining walls and gates.

Unlike less experienced fencing companies that buy their lumber from retail yards and overcharge for their services to make up for the additional expenses, Redwood Residential Fence maintains ongoing relationships with several local sawmills so it can get the best possible prices for its lumber and pass those savings to its customers. “We have $50,000 to $100,000 worth of lumber in our yard at any given time, and buying in bulk like that gives us a lot of clout with suppliers,” says Mr. Ruiz. “Our goal is to offer our customers the lowest prices around, and once they see the quality of their finished products, they’re even more pleased with the savings.”

Another distinguishing feature of Redwood Residential Fence is its highly skilled and experienced employees, all of whom have been with the company for many years. “Professionalism is very important to us, but we also promote an easygoing work environment, which leads to happier employees and better quality work,” says Mr. Ruiz. “We take care of our employees, and they take care of our customers in turn.”

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Industry Info

If you want to install a fence on your property, make sure you hire a contractor with specific expertise. Some homeowners assume they can hire a handyman or landscaper to build a fence, but those professionals don’t have the proper training or skills to perform the job correctly. “Installing a fence isn’t necessarily complicated, but it does require specialized knowledge that only fence contractors possess, like the right type of wood to use, the proper way to frame a lattice and how deep the post holes should be,” says Ubi Ruiz, owner of Redwood Residential Fence Co. in Cloverdale. “Also, if a handyman or landscaper doesn’t carry proper insurance, it can end up costing you a lot of money if something goes wrong during the project. With a licensed fence contractor, you won’t have to worry about any of that.”

If your fence installation is part of a larger landscaping project, Mr. Ruiz recommends building the fence first and then finishing the rest of the landscaping work. “It’s easier, faster, and less expensive to build the fence first because you don’t have to deal with existing plants and irrigation systems,” he explains. “Plus, you can design your landscaping work with the fence as a backdrop, which can open up a lot of creative options.”

Before choosing a specific type of fence, consider how you’ll be using it. Is it for security or to keep a pet in the yard? Do you want it to improve the look of your home? Will it block noise or add privacy? Once you determine your fence’s primary function, you can pick one that best meets your needs. Also, keep in mind that California law prohibits residential fences from exceeding six feet in height (they can be up to eight feet tall if the top two feet consist of open lattice work). In Sonoma County, permits are only required for new fence construction, not replacement. The exception is Petaluma, where permits are required for both.

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Frequently Asked Questions

Q: How long will it take to install my new fence?

A: We can complete most residential fencing jobs in one day. Sometimes it can take up to three days, but that’s rare. We work fast because we know the most efficient ways to put up fences.

Q: Do I have to make a down payment on my fence?

A: No, you don’t have to pay until we’re finished with the job and you’re completely satisfied.

Q: Should I talk to my neighbors before installing a fence on my property?

A: That’s usually a good idea. Ultimately, it’s your responsibility to deal with your neighbors, but we’re happy to talk to them and explain what we’re doing and how the fence will look when it’s completed. We can even install fences on several properties at once to give the area a coordinated, distinctive look.

Q: What kind of wood do you use for your fences and decks?

A: Most of the time, we build fences with redwood that we purchase directly from local sawmills, but we can also build decks with composite materials like Trex.

Q: Can you build a deck around a tree?

A: Yes, but we don’t necessarily recommend it because the tree might negatively affect the deck as it grows. One exception is if you want to preserve an old tree.

Q: Can you provide references?

A: Of course, and we won’t just give you three or four of our best customers—we’ll give you our entire client list from the past year so you can check the quality and longevity of our work yourself.

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SELECTED PHOTOS FROM Redwood Residential Fence Company

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COMPANY WEBSITE
www.ubifence.com
Diamond Certified RATINGS ON Redwood Residential Fence Company
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 84 VERIFIED CUSTOMERS i
Redwood Residential Fence Company : Average 9.3 out of 10 based on 84 unique customer surveys of customer satisfaction.

Betsy G.

VERIFIED Redwood Residential Fence Company CUSTOMER

1 of 84

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were fast, and they did a great job. They had good prices.

They were fast, and they did a great job. They had good prices.

Bette V.

VERIFIED Redwood Residential Fence Company CUSTOMER

2 of 84

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do nice work. The fence turned out beautifully.

They were nice to work with. Everyone was personable and professional.

Don T.

VERIFIED Redwood Residential Fence Company CUSTOMER

3 of 84

Quality 10
10 10
Loyalty Yes
CRITIQUE

We were very pleased with the gentleman who put the fence in. I don't know his name. They were very efficient, and we were very pleased.

They went along with whatever we wanted. They were very friendly. We enjoyed working with them.

Jeff R.

VERIFIED Redwood Residential Fence Company CUSTOMER

4 of 84

Quality 10
10 10
Loyalty Yes
CRITIQUE

They had a great price. They showed up when they were supposed to. I would recommend them.

They are very professional.

Alicia W.

VERIFIED Redwood Residential Fence Company CUSTOMER

5 of 84

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a really good job. I thought they were great.

They were professional and responsive to my needs.

Andrea L.

VERIFIED Redwood Residential Fence Company CUSTOMER

6 of 84

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very quick and efficient. They finished the job within one day.

They just do great work. They were efficient, and the fence looks beautiful.

Bill R.

VERIFIED Redwood Residential Fence Company CUSTOMER

7 of 84

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do quality work at a reasonable price.

They did quality work at a reasonable price.

Chris L.

VERIFIED Redwood Residential Fence Company CUSTOMER

8 of 84

Quality 10
10 10
Loyalty Yes
CRITIQUE

I guess I would tell them it's a good company to use for your fences.

It was a fair price for some really good work.

Craig M.

VERIFIED Redwood Residential Fence Company CUSTOMER

9 of 84

Quality 10
10 10
Loyalty Yes
CRITIQUE

You should use them.

They are reliable.

David P.

VERIFIED Redwood Residential Fence Company CUSTOMER

10 of 84

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell a friend to use them. They are reliable, hardworking, and they get the job done right.

I liked the salesman that came out, Ubi. He was very helpful.

Diane C.

VERIFIED Redwood Residential Fence Company CUSTOMER

11 of 84

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very prompt in their service, and the work was excellent.

They were able to schedule the job very quickly. They did very nice work.

Joe B.

VERIFIED Redwood Residential Fence Company CUSTOMER

12 of 84

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. I already have.

The guys were knowledgeable and quick. The price was reasonable.

John V.

VERIFIED Redwood Residential Fence Company CUSTOMER

13 of 84

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them before.

They are easy to deal with.

Joy B.

VERIFIED Redwood Residential Fence Company CUSTOMER

14 of 84

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a very good job, and they were very neat. They got the job done in the amount of time that they said they would.

How timely they were

Lee S.

VERIFIED Redwood Residential Fence Company CUSTOMER

15 of 84

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, professional, and very quick. They are also efficient.

The quality of the work is really great. I am extremely satisfied.

Mark P.

VERIFIED Redwood Residential Fence Company CUSTOMER

16 of 84

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are rather reasonable pricewise. There is nothing that I can say that's bad about them.

They did everything in one day.

Mitchell S.

VERIFIED Redwood Residential Fence Company CUSTOMER

17 of 84

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are dependable, competent, and well-established in the area.

They gave me the options to do different things, and then once I decided what I wanted, they delivered it exactly how I wanted it done. They knew what they were doing.

Nancy C.

VERIFIED Redwood Residential Fence Company CUSTOMER

18 of 84

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job. They're thorough, timely, and competent.

They have good suggestions, they're professional, and they're reliable.

Norman D.

VERIFIED Redwood Residential Fence Company CUSTOMER

19 of 84

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have already told several friends. They were reasonably priced, professional, and they cleaned up after themselves. They got the job done in a timely fashion, and they were awesome and polite.

Everything about them was great. The customer service was amazing. The fact that you get to talk to a real person when you call is nice.

Ray A.

VERIFIED Redwood Residential Fence Company CUSTOMER

20 of 84

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional, efficient, and priced well.

They were all very friendly. I was very happy with the whole experience.

Read All 84 Survey Responses at Ratings View