Independently Rated Highest in Quality
F o u r t h
Consecutive Year
Originally Earned:
February 2014
We declare that Artificial Grass Pros HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2134
(925) 201-6193

Jason Webb, President

In January 2017, 1st Impression Synthetic Lawns & Greens changed its name to Artificial Grass Pros. The same ownership, management, and staff are continuing the superior service and expert installations the company has provided for the past 15 years. Artificial Grass Pros installs artificial grass for residential and commercial clients throughout the Greater Bay Area, with applications ranging from lawns and dog runs to putting greens and sports fields.

President Jason Webb says the quality of Artificial Grass Pros’ work is indicative of the passion and skills he has imparted to his crew members. “Our employees are incredibly proficient and take great pride in their work, which allows us to offer a level of quality that generates consistent customer satisfaction.”

Artificial Grass Pros also provides ongoing support and maintenance services for synthetic lawns and athletic fields. Mr. Webb says being available to clients is important for maintaining long-term loyalty. “If a customer isn’t happy with an aspect of our work, they know they can call us and we’ll immediately address the issue.” 

Company Philosophy

“We’re dedicated to providing responsive customer service, quality installations and the finest synthetic turf products available. With our durable, aesthetically pleasing, maintenance-free installations, we strive to maximize our clients’ enjoyment of their yards.”

Serving the Greater Bay Area including all of Contra Costa County including Pittsburg, Antioch, Brentwood, Richmond, Concord & Walnut Creek.

Artificial Grass
Landscaping

GrassTex
Shaw Grass

Comparative Summary

Synthetic turf companies are always looking for ways to differentiate themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Artificial Grass Pros sets itself apart by offering numerous services that other turf companies aren’t qualified to handle. “We...

Frequently Asked Questions

Q: How long does it take to install a synthetic lawn?
A: "It depends on the time of year and size of your lawn, but once we start, it usually takes us three to five days to complete an installation. "
Q: Will I save water and money by installing a synthetic lawn?
A: "Yes. The average natural lawn in the Bay Area costs $1 to $2 per square foot to maintain on an annual basis. If you have a 500-square-foot lawn, for example, you’ll spend about $750 a year to mow, water, fertilize and keep it looking g...
Q: Is synthetic grass safe for children and pets?
A: "Absolutely. The guidelines that limit the contents of polymers in synthetic turf are actually more stringent than what most toy companies abide by. All the products we install are thoroughly tested by state and federal agencies. "

Industry Info

Artificial turf can give you a new outlook on both your lawn and landscaping expenses.
When most people think about artificial turf, they picture the stiff, fake-green turf associated with indoor sports fields. However, according to Jason Webb, owner of Artificial Grass Pros, industry innovations over the past few years have...
Findings based on statistically reliable research from 108 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 108

Diamond Certified Qualification

Based on 108 customer surveys, we declare
Artificial Grass Pros
has passed all rating steps and has earned
The Diamond Certified Award
No. 2134
Continuously qualified since February 2014.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Donald L. Verified Customer Name
"They have good customer service, and I like the quality of their product. "
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Artificial Grass Pros
(925) 201-6193
DCID9252344349

Mon – Fri: 7:30am – 4:30pm

Serving the Greater Bay Area including all of Contra Costa County including Pittsburg, Antioch, Brentwood, Richmond, Concord & Walnut Creek.

Lisa Starratt, General Manager
15
15
959316
Liability Insurance, Workers' Compensation
Association of Synthetic Grass Installers (ASGI) Better Business Bureau California Building Industry Association (CBIA) California's Coalition for Adequate School Housing (C.A.S.H.)
2002
Artificial Grass, Landscaping
GrassTex, Shaw Grass
80
Commercial, Residential
15-Year Warranty on Installations, 15-Year Manufacturer’s Warranty

Photo & Video Gallery

Survey Responses For

Artificial Grass Pros

Artificial Grass Pros: Average 8.9 out of 10 based on 108 unique customer surveys of customer satisfaction.
Donald L. Verified Artificial Grass Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were absolutely fantastic. I recommend them all the time. They came up with a solution for my budget. I love my lawn."

"They have good customer service, and I like the quality of their product. "

Diane F. Verified Artificial Grass Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were always concerned about my color, because I was dissatisfied with what I had before from a contractor who 1st Impression found out wasn't even licensed. So far, it's been great, no problems. I'm going to have them come out and do my back lawn as well."

"The representative who came out was very good about explaining things, and I liked her attitude. She was the one who convinced me to use them, and I've been very satisfied."

Jim T. Verified Artificial Grass Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We have used them, and we're very satisfied with them."

"They look nice, and they're feasible. "

Robert M. Verified Artificial Grass Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are professional, competent, and responsive."

"Jason, the owner, listens."

Ken V. Verified Artificial Grass Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very professional and timely."

"I liked every interaction with the owner, Jason."

Robert P. Verified Artificial Grass Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did what they did."

"It was all good."

Penny D. Verified Artificial Grass Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very professional, both the person coming out to give us the quote and the people who did installation."

"They were Diamond Certified, professional, and we cut a very strange configuration that they were able to work with."

Trinidad G. Verified Artificial Grass Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were easy to work with."

"They were very professional."

Tim T. Verified Artificial Grass Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are easy to work with."

"I related to the owner, Jason, really well. He and I had a great conversation when he came out."

Tom J. Verified Artificial Grass Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were on time, delivered what they said they would, and the crew was neat."

"I liked their lawn and the person who came out to show us and who gave us the options. It looks natural, and after they did our backyard, I asked them to come back to do our front lawn."

Lucas Q. Verified Artificial Grass Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I referred my sister-in-law to them."

"The quality of the work"

Brad J. Verified Artificial Grass Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Dependable"

"The ease of interaction"

Frank A. Verified Artificial Grass Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We have next door neighbors who were asking, so we did recommend them."

"They said they'd be over and then they said it'd probably be a bit longer. It turned out another crew had finished their other job early, so they ended up coming early, and it only took them like two or three hours to install, very quick."

Bill T. Verified Artificial Grass Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I looked at a lot of different products on the market and found that theirs is the best and most realistic."

"I liked the professionalism of the owner and staff. Everything went just as promised."

Ryan W. Verified Artificial Grass Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a first-class, reliable job."

"I like their willingness to take care of any issues that come up."

Don L. Verified Artificial Grass Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Your water bill drops dramatically when you do business with them."

"Jason is easy to talk to, he explains everything, he shows up when expected, and he is always willing to take a phone call."

Ivy Y. Verified Artificial Grass Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The owner runs the show, which is good, because you don't have to deal with a slew of other people. "

"Jason knew what he was talking about, and he was very accommodating. We had a problem with our order. The manufacturer sent the wrong carpet. When Jason called to get the right one, they told him it had been discontinued. Jason went so far as to give us an upgrade at no additional cost. I thought that was very nice of him."

Joyce B. Verified Artificial Grass Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's more like natural grass. The appearance is fabulous."

"I like the fact that I'm conserving water."

Joyce D. Verified Artificial Grass Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought it was very efficient. The crew was superb and so was the man supervising them. I think his name was Tony. He was a gem."

"Tony was very good."

Pat K. Verified Artificial Grass Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They really try hard to make sure that everything is done right, and they spend time working with you. They go out of their way to ask questions and make sure that you like the end result."

"The finished product"