Diamond Certified Company Report

Osborn Spray Service

Diamond Certified Company Report

Osborn Spray Service

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 276 VERIFIED CUSTOMERS i

Annette C.

VERIFIED Osborn Spray Service CUSTOMER

1 of 276

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very informative, very friendly, and they do a great job. They don't overcharge. Their friendliness is not phony.

He has integrity, and he fulfills his contract. He does what he says he is going to do.

Phillip F.

VERIFIED Osborn Spray Service CUSTOMER

2 of 276

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very consistent in their work. We have them out once a year, maybe twice a year, depending on our need. They remember year to year what they have done before. They are very helpful.

You call them up, and they call you back and set a time. They do good work.

Melody M.

VERIFIED Osborn Spray Service CUSTOMER

3 of 276

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are effective, easy to work with, and they produce results.

They do what they say they are going to do, and they show up on time. They leave a bill, and they are affordable.

Read All 276 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

David Osborn, President

Osborn Spray Service provides pest control services for residential, commercial and industrial clients throughout Contra Costa and Alameda Counties. The family-owned and operated company uses a variety of regulated spraying methods to control ant, cricket, flea, cockroach, spider, earwig, weevil and rodent infestations. It also offers tree services (spraying, injection, fertilization) and weed control services designed for lawns, landscapes and paved areas.

Osborn Spray Service was established in Danville in 1938. Second-generation owner Dave Osborn says the company’s long-term success is due to its philosophy of providing personalized service. “All pest control companies basically do the same type of work, but the difference is how they handle problems. We immediately address issues so customers don’t have to wait weeks to schedule another visit.”

Because pest control can be an ongoing process, Osborn Spray Service implements year-round programs so clients’ properties stay infestation-free. As a member of both the Pest Control Operators of California (PCOC) and the National Pest Management Association (NPMA), the company ensures its technicians stay up-to-date on the latest industry trends and practices.

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Osborn Spray Service

COMPANY CONTACT

the Tri-Valley Area

SERVICES PERFORMED

Pest Control
Indoor & Outdoor Pests
Tree Services
Weed Control

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Osborn Spray Service

Company Profile

Osborn Spray Service provides pest control services for residential, commercial and industrial clients throughout Contra Costa and Alameda Counties. The family-owned and operated company uses a variety of regulated spraying methods to control ant, cricket, flea, cockroach, spider, earwig, weevil and rodent infestations. It also offers tree services (spraying, injection, fertilization) and weed control services designed for lawns, landscapes and paved areas.

Osborn Spray Service was established in Danville in 1938. Second-generation owner Dave Osborn says the company’s long-term success is due to its philosophy of providing personalized service. “All pest control companies basically do the same type of work, but the difference is how they handle problems. We immediately address issues so customers don’t have to wait weeks to schedule another visit.”

Because pest control can be an ongoing process, Osborn Spray Service implements year-round programs so clients’ properties stay infestation-free. As a member of both the Pest Control Operators of California (PCOC) and the National Pest Management Association (NPMA), the company ensures its technicians stay up-to-date on the latest industry trends and practices.

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Company Philosophy

"A happy customer is our best advertisement. We respond quickly–usually within 24 hours–and do whatever it takes to eliminate pests and keep them from coming back. There may be problems that can't be completely solved, but we'll use every bit of our expertise to achieve the best possible results."

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Comparative Summary

Osborn Spray Service has been ridding East Bay homes and business of unwanted insects and weeds for more than 70 years. The family-owned and operated company provides pest control services to combat ant, cricket, flea, cockroach, spider, earwig, weevil and rodent infestations. It also offers tree services (spraying, injection, fertilization) and weed control services for lawns, landscapes and paved areas.

Second-generation owner Dave Osborn says the key to his company’s long-term success has been its philosophy of personal service. “Basically, all pest control companies do the same type of work. The differences become obvious when something doesn’t go right. If we don’t solve a problem in one visit, we’ll be back right away. Customer don’t have to wait weeks for us to schedule another visit.” Mr. Osborn notes that pests aren’t only a nuisance; they can carry dangerous diseases and create other hazards. “You don’t want to wait to have the problem resolved.”

Osborn Spray Service doesn’t employ any salespeople, an approach Mr. Osborn says adds to its reputation for superior personal service. “People want their pest problems resolved, not a sales pitch. When we send someone to look at a problem, they’re focused on how to solve it, not on making a sale. We give our customers price quotes and let them make the decisions. They really appreciate that style of doing business.” Furthermore, when the company is busy, they don’t take on new customers. Mr. Osborn feels it’s better to let a potential customer go than offer them substandard service.

Osborn Spray Service’s employees have a long history with the company. Mr. Osborn’s father established the firm in 1938, and it’s since seen three generations of family service, including Dave’s son, Kyle. “Our senior employee has been with us for 15 years, and the least experienced worker on our team has been here four years,” says Mr. Osborn. “They’re really good people, and they know their jobs.”

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Industry Info

Keeping pests out of your house is all about prevention. Household pest infestations can pose potential health and property threats, so it’s important to know how to effectively stop them from entering your home before they do any damage. Consider the following prevention tips:

• Seal cracks and holes on the outside of your house, including entry points for utilities and pipes.
• Keep tree branches and shrubbery well-trimmed and away from the house.
• Keep basements, attics and crawl spaces well-ventilated and dry.
• Store garbage in sealed containers and dispose of it regularly.
• Repair fascia and soffits and rotted roof shingles; some insects are drawn to deteriorating wood.
• Replace weather stripping and repair loose mortar around windows and the basement’s foundation.
• Store firewood at least 20 feet away from the house and five inches off the ground.
• Clean leaf accumulations from gutters and downspouts; they can serve as breeding sites and hiding places for a variety of insects, including earwigs, millipedes, springtails and psocids.
• Don’t allow ivy, groundcover, shrubbery or tree branches to grow in direct contact with your house’s foundation, exterior covering or roof.

If your pest problem becomes too difficult to effectively handle on your own, it’s imperative to call a qualified pest removal professional for additional treatment. Dave Osborn, owner of Osborn Spray Service in Danville, says to hire a company that has a proper license and stays up-to-date on the latest industry trends and practices. “If it’s a member of organizations like the National Pest Management Association (NPMA) or the Pest Control Operators of California (PCOC), that’s a good sign.”

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Frequently Asked Questions

Q: Pests are a nuisance, but are they dangerous?

A: They can be. Roaches are a leading source of childhood asthma. Rodents carry diseases and can chew through electrical wiring, causing fires. If you have a pest problem, you should take care of it right away.

Q: Do you provide termite control?

A: No, but we can recommend some reputable companies if you have a termite problem.

Q: Do you trap raccoons and other animals?

A: No. The animals we focus on are mice, rats, moles and gophers. If you have a problem with raccoons, squirrels or opossums, we can recommend a trapping service.

Q: Are the materials you use safe?

A: Yes. Depending on the situation, there may be certain restrictions, like not being able to touch the treated area until it’s dry. But our processes are safe for children and pets, and you don’t even have to leave the house for most of them.

Q: Do you give free estimates? Is an inspection necessary before getting an estimate?

A: Yes, we provide free estimates. Whether or not an inspection is necessary largely depends on the type of job. If you have an ant problem, for instance, we can usually provide an accurate estimate without a site visit. But if you have a tree problem, we really need to inspect it to find out what we’re dealing with.

Q: Can you give prices over the phone?

A: Yes. We’ll give you our basic rates when you call. Sometimes, an accurate price quote for a specific job requires a site visit, especially for tree work or weed control.

Q: What’s wrong with my tree?

A: We really can’t tell without looking at it. It could be aphids, fungus, leaf lice or some kind of bacteria. We can solve most tree problems, but if we can’t, we’ll offer advice on how to proceed. We won’t sell you ineffective services.

Q: Do you do tree trimming?

A: No, but we can recommend a number of reputable tree trimming services with whom we’ve worked in the past.

Q: Do you do weed cutting?

A: No, but if you have the weeds removed, we can spray to keep them from coming back. It’s best for us to apply weed preventative during winter, so you can spend the summer worry-free.

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SELECTED PHOTOS FROM Osborn Spray Service

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM David Osborn

Expert CONTRIBUTOR PROFILE
  • David Osborn is a 35-year veteran of the pest control industry and owner of Osborn Spray Service, a Diamond Certified company since 2007. He can be reached at (925) 405-6964 or by email.

David Osborn: Full Circle

By James Florence, Diamond Certified Program Reporter

DANVILLE — Born the son of a pest control professional, David Osborn hadn’t planned on following in his father’s footsteps, but through a series of turns, his path eventually came full circle. “My father started his pest control business right after I was born, so I basically grew up in it,” he explains. “As I got older, I thought about becoming an accountant or a meteorologist, but I didn’t like the idea of being stuck behind a desk. When I went to college, I chose to major in Forestry. However, after meeting a few other Forestry majors who were unable to find work after graduating, I switched to plant science.”

During the course of his education, David increasingly found connections between his field of study and that of pest control, which enabled him to see his father’s profession through a new lens and later prompted his return to the family business. Today, as second-generation owner of Osborn Spray Service, David says his academic background continues to influence his approach to pest control. “I consider myself a forester because my company does a lot of work with trees. I also take a conservative approach to fumigation and avoid spraying unless there’s really a need for it.”

David says interacting with customers is his favorite part of his job. “I appreciate the opportunity to meet a lot of interesting people and educate them about our industry. I figure if my customers are more informed, they’re more likely to appreciate what I’m doing.” David says he also enjoys working alongside his son, Kyle, who represents the third generation of family involvement in the business.

A native resident of Danville (where he lives with his wife, Sherry), David likes to take advantage of the diverse Bay Area landscape. “Some of my favorite pastimes are riding my Harley Davidson and backpacking in the Sierras with friends,” he says. “My wife and I also like to travel, both within the United States and to places like Mexico.”

When asked the first thing he’d do if he were to retire tomorrow, David says he’d relocate to a new setting. “Our daughters, Kate and Kari, both live in Salt Lake City, Utah with our grandkids, so we’d probably move somewhere closer to them. I’d also ride my motorcycle and travel more.”

Ask Me Anything!

Q: If you could visit any country in the world, where would you go?
A: Australia or New Zealand. I find that whole area fascinating, and I’d love to see the Great Barrier Reef.

Q: Do you have a favorite movie?
A: I have two: “Jeremiah Johnson” and “The Hunt for the Red October.”

Q: Are you an early bird or a night owl?
A: An early bird.

Q: How do you like your eggs?
A: Over easy.

Q: What was your favorite Halloween costume as a child?
A: I don’t recall my favorite, but there’s one I’ll never forget: When I was in the fifth grade, my mother dressed me up in a bunch of tin cans and said I was a “cannibal.”

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Expert articles
  • How to Keep Spiders Out of Your Home

    DANVILLE — The warmer temperatures of spring and summer lead to an increase in insect, spider, and rodent activity, which is why homeowners need to be proactive about keeping these pests at bay. One common concern people have is how to control the spider population in and around their homes. Luckily, there are a couple of easy, cost-free ways to do this.

    Since spiders tend to congregate in a home’s eaves, one effective measure is to recurrently knock down their webs, which thwarts their ability to get food and encourages them to “set up shop” elsewhere. Once a week, go through your home and use a broom or a Webster (a tool specifically designed for this task) to brush away any visible webbing in the eaves or corners of windows. You can also perform this step on your home’s exterior. Doing this for just 15 minutes each week will go a long way toward reducing the presence of spiders in and around your home.

    Another measure for deterring spiders is to keep exterior foliage well-trimmed. Trees, shrubs and hedges that come into contact with your house can be a catalyst for spiders (as well as insects and rodents) to gain entry. For this reason, you should inspect your home’s exterior from time to time and make sure all nearby branches and bushes are cut back a minimum of 18 inches.

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Expert video tip
  • Video: How to De-Web Your Home

    Complete Video Transcription:

    DANVILLE — Host, Sarah Rutan: If you have ongoing problems with spiders in or around your home, a simple weekly maintenance ritual can have a surprisingly impactful effect. Today we’re in Danville with Diamond Certified Expert Contributor David Osborn of Osborn Spray Service to learn more.

    Diamond Certified Expert Contributor, David Osborn: It’s springtime again. The wind is up and spiders become a problem. One of the biggest questions our customers have for us is, “How do we help control the spider?” If you remember Charlotte’s Web, spiders spin a web and get blown in the wind. This is how they disperse themselves. It’s a phenomenon called ballooning. They float through the air until they land in a tree or on a – hit a house on a hill. They tend to migrate down from the trees of the house into the web – into the eaves. And eventually, they’ll set up shop by spinning their webs. They can come into the house if they so choose.

    Some of the tips I have for homeowners – and I make this suggestion to my customers. If you’re in an area where you have constant problems with spiders, you should take a broom or a Webster – which I have in my hand here – once a week and go through and knock down the webs in the eaves and around the windows of your home. This will eliminate the webs and the ability of the spiders to gain food. This is how we do that. Just look for webs and just – even if you don’t see a web, I would knock down – just move my brush or the Webster around the windows and the eaves. This is where the spiders tend to congregate.

    Here we have a web. The advantage to a Webster is if you put the Webster right in the middle of the web and spin it, it will take up the whole web all at once. And you don’t – it works quite efficiently and you can get these Webster’s at Home Depot or any home improvement store. Just work your way around the house. Just a point of interest here, any hedge or shrub or tree whose branches reach the roof – they should all be cut back 18 inches. This helps rodent-proof your house. Rats like to climb up these – the shrubs and get up on the roof. If they can get on the roof, they can get into your attic. So, that will help rodent-proof your house as well.

    So, once a week, if you Webster your eaves, it takes about 15 minutes. It will go a long way in keeping your house free of spiders.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Osborn Spray Service WEBSITE AND EXTERNAL FEED
  • Osborn Spray Service SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.osbornspray.com
Diamond Certified RATINGS ON Osborn Spray Service
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 276 VERIFIED CUSTOMERS i
Osborn Spray Service : Average 9.2 out of 10 based on 276 unique customer surveys of customer satisfaction.

Annette C.

VERIFIED Osborn Spray Service CUSTOMER

1 of 276

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very informative, very friendly, and they do a great job. They don't overcharge. Their friendliness is not phony.

He has integrity, and he fulfills his contract. He does what he says he is going to do.

Phillip F.

VERIFIED Osborn Spray Service CUSTOMER

2 of 276

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very consistent in their work. We have them out once a year, maybe twice a year, depending on our need. They remember year to year what they have done before. They are very helpful.

You call them up, and they call you back and set a time. They do good work.

Melody M.

VERIFIED Osborn Spray Service CUSTOMER

3 of 276

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are effective, easy to work with, and they produce results.

They do what they say they are going to do, and they show up on time. They leave a bill, and they are affordable.

Bernard S.

VERIFIED Osborn Spray Service CUSTOMER

4 of 276

Quality 10
10 10
Loyalty Yes
CRITIQUE

If they need spraying, they are the company to call. I have been using them for many years.

They let me know when I need to spray and have treatments. It generally works.

Janet M.

VERIFIED Osborn Spray Service CUSTOMER

5 of 276

Quality 10
10 10
Loyalty Yes
CRITIQUE

I don't know.

I just had an ant problem, and they got rid of it.

Toni D.

VERIFIED Osborn Spray Service CUSTOMER

6 of 276

Quality 10
10 10
Loyalty Yes
CRITIQUE

I prefer to work with local people. They do a really great job.

They are kind and courteous.

Daryn S.

VERIFIED Osborn Spray Service CUSTOMER

7 of 276

Quality 10
10 10
Loyalty Yes
CRITIQUE

They just know their stuff, and we have been using them for over 15 years.

Their expertise, and they go above and beyond in terms of giving us information about our trees.

Lance H.

VERIFIED Osborn Spray Service CUSTOMER

8 of 276

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

The person who I worked with was good. I have used him for quite a while. They were cheaper than their competition.

Vicki K.

VERIFIED Osborn Spray Service CUSTOMER

9 of 276

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great.

They are reliable and knowledgeable.

Vicki C.

VERIFIED Osborn Spray Service CUSTOMER

10 of 276

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great, and they can help you with any of your issues. They are just good folks.

They always make the appointment and keep to their schedule. They help us out with any issues that we may have.

Joe K.

VERIFIED Osborn Spray Service CUSTOMER

11 of 276

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their service is very professional, fast, and they are very friendly.

I guess the professionalism

Glenn G.

VERIFIED Osborn Spray Service CUSTOMER

12 of 276

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do the job.

I don't have bugs.

Ryan V.

VERIFIED Osborn Spray Service CUSTOMER

13 of 276

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought I would do it myself, and spiders showed up, but after they did it, the spiders were gone.

They keep the spiders out, and I don't even notice that they are ever here.

Karen P.

VERIFIED Osborn Spray Service CUSTOMER

14 of 276

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have had quarterly service with them on and off for years.

I always appreciate that they call first before coming out, so I know when to expect them.

Bruce G.

VERIFIED Osborn Spray Service CUSTOMER

15 of 276

Quality 10
10 10
Loyalty Yes
CRITIQUE

How considerate they were, we have a peacock that sleeps in our oak tree, and he gets here early in the morning and tries to get it to go away with water.

They are reliable and that is all I can tell you.

John R.

VERIFIED Osborn Spray Service CUSTOMER

16 of 276

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is knowledgeable, friendly, and honest.

The quality of his work

Grace R.

VERIFIED Osborn Spray Service CUSTOMER

17 of 276

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good and on time. They are a very good company.

Their service is perfect, and I was happy with it.

Adrienne C.

VERIFIED Osborn Spray Service CUSTOMER

18 of 276

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have already recommended them to neighbors.

They are really accessible. If you have a problem, they come by right away. They always explain things.

Kathryn S.

VERIFIED Osborn Spray Service CUSTOMER

19 of 276

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a nice job, and you are supporting a local business.

They have been very responsive, they do a nice job, and I like supporting local businesses.

Steve W.

VERIFIED Osborn Spray Service CUSTOMER

20 of 276

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very accommodating and very responsive

The owner, Dave, is very knowledgeable.

Read All 276 Survey Responses at Ratings View