Diamond Certified Company Report

Heavenly Greens

Diamond Certified Company Report

Heavenly Greens

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 346 VERIFIED CUSTOMERS i

Stephen F.

VERIFIED Heavenly Greens CUSTOMER

1 of 346

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great. We have used a different company for the lawn in the back and Heavenly Greens is way better, the quality of product and the process is much better.

They were very thorough and wanted to make sure the customer was happy. I think it was seamless.

Scott A.

VERIFIED Heavenly Greens CUSTOMER

2 of 346

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their customer service is very good, their communication is very good, everyone is very knowledgeable, and I couldn't be any more satisfied than I am.

The estimate was pretty close to what the actual cost was, they told me it would be done in 2 days, and they finished it in 1 day. It still looks brand new.

Sharon A.

VERIFIED Heavenly Greens CUSTOMER

3 of 346

Quality 10
10 10
Loyalty Yes
CRITIQUE

The grass is absolutely wonderful.

I like that I don't have to water it and they did a wonderful job.

Read All 346 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Heavenly Greens installs artificial turf systems for individual homeowners, commercial properties, school districts and event facilities. The company’s focus is offering products that are “Best of Class” from the world’s top turf manufacturers, with all of its turf products sourced in the United States. 

Since its founding in 2001, Heavenly Greens has been at the forefront of the industry during the adoption phase as these products moved into the commercial and residential markets. For the last 20 years, the company has remained focused on bringing the best possible products to its customers. Heavenly Greens focuses on specific installation requirements, whether it’s to help architects and designers address specific material requirements or help homeowners with drainage issues or unique ways to enhance their properties. The company’s long-term industry relationships allow it to offer the best choices for its clients’ projects, with the extended capabilities to build and spec its own products.  

All of Heavenly Greens’ turf systems are installed with proper drainage and backed with warranties of eight to 15 years. After more than 15,000 installations at homes, businesses, golf courses, dog kennels, child day care centers and more, the company knows how to do the job right the first time. 

Customers can visit Heavenly Greens’ San Jose showroom to see practical turf applications and choose from a variety of turf products on display.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Heavenly Greens

Service AREA

The Greater Bay Area

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SERVICES PERFORMED

Sales & Installation
Landscape Design
Artificial Turf Products
Golfscapes & Putting Greens

BRANDS Supported
  • Act Global

  • Challenger Industries

  • Control Products

  • FieldTurf

  • Sprinturf

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Heavenly Greens

A recent synthetic turf installation project by Heavenly Greens

Company Profile

Heavenly Greens installs artificial turf systems for individual homeowners, commercial properties, school districts and event facilities. The company’s focus is offering products that are “Best of Class” from the world’s top turf manufacturers, with all of its turf products sourced in the United States. 

Since its founding in 2001, Heavenly Greens has been at the forefront of the industry during the adoption phase as these products moved into the commercial and residential markets. For the last 20 years, the company has remained focused on bringing the best possible products to its customers. Heavenly Greens focuses on specific installation requirements, whether it’s to help architects and designers address specific material requirements or help homeowners with drainage issues or unique ways to enhance their properties. The company’s long-term industry relationships allow it to offer the best choices for its clients’ projects, with the extended capabilities to build and spec its own products.  

All of Heavenly Greens’ turf systems are installed with proper drainage and backed with warranties of eight to 15 years. After more than 15,000 installations at homes, businesses, golf courses, dog kennels, child day care centers and more, the company knows how to do the job right the first time. 

Customers can visit Heavenly Greens’ San Jose showroom to see practical turf applications and choose from a variety of turf products on display.

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Company Philosophy

“Creating satisfied customers is our number one priority. We strive to provide the best available products alongside high-quality installations and workmanship.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for synthetic turf companies that have earned the prestigious Diamond Certified award. For Heavenly Greens, achieving and maintaining high levels of customer satisfaction is dependent on three factors: experience, product quality and a willingness to stand behind its work. “We’ve been installing artificial turf for more than a decade, and we provide top-shelf products from top manufacturers (including FieldTurf) and eight- to 15-year warranties, which are some of the best in the business,” summarizes owner Troy Scott. “Referrals are our leading source of business. It’s a reflection on our focus to strive to always make our customers happy by combining superior products with solid customer service.”

Heavenly Greens has been installing synthetic turf systems for residential, commercial and government clients throughout the Bay Area since 2001. The company’s skilled technicians are able to perform a wide range of installations, from front and backyard lawns to school playgrounds and sports fields. Its San Jose showroom features practical turf applications and enables customers to choose from a variety of turf products on display.

Unlike less experienced synthetic turf companies whose technicians lack time-earned expertise, Heavenly Greens augments the already impressive qualifications of its installers by providing them with ongoing training that keeps them up-to-date on industry-best products and techniques. “The quality of a turf installation depends on the knowledge and expertise of the installer,” says Mr. Scott. “Our installers have been with us since the beginning and engage in monthly training procedures, so they really know what they’re doing.”

Another attribute that sets Heavenly Greens apart from its competition is its skillful and effective installation methodology. “We’re one of the few companies that offer both sand and rubber infill systems as well as non-infill thatch products. We’re proponents of adding infill to their turf, which makes it much softer and more life-like,” explains Mr. Scott. “Also, we install based on aesthetic variables as much as core footage. Our installers take the specifics of each property into account and customize the installation accordingly.”

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Industry Info

Consider the advantages of synthetic turf. The popularity of artificial lawns has skyrocketed over the last decade, due in equal part to increased product quality and a wide range of benefits for homeowners. Perhaps the most apparent benefit of a synthetic turf system is its ability to conserve vast amounts of water (which simultaneously helps the environment and greatly reduces the homeowner’s water bill), but there are numerous others to consider, including:

• The absence of pesticides, fertilizers and emissions from gas-powered maintenance equipment
• No mowing, watering, fertilizing, reseeding or general maintenance
• Reduces the effects of allergies (artificial grass doesn’t generate or hold pollen like real grass does)
• Prevents gopher infestations
• Enables children to be active year-round
• Pet friendly

Modern synthetic turf bears little resemblance to the products that were on the market just a couple decades ago, which tended to be hard, prickly and unnatural-looking. Inspired by the demand for higher quality products, manufacturers began incorporating the same raw materials and methodology as those employed in the production of carpet—an application which has culminated in the emergence of a synthetic turf that’s both visually lush and soft to the touch. In addition to aesthetics, the industry has also made improvements in the way of durability: Artificial lawns and fields are now more functional than ever before, chemically treated with UV inhibitors to prevent fading and engineered to be simultaneously less abrasive and more resilient than previous incarnations.

While artificial lawns are durable, they aren’t indestructible and may be subject to damage by the most unlikely of sources. Synthetic turf damage is most commonly associated with extreme heat: hot barbeque coals, the motor on a leaf blower or, in rare cases, the sun’s reflection off a window can melt the fibers of an artificial lawn and can also be easily repaired by removing the damaged patch and replacing it with a new one.

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Frequently Asked Questions

Q: How soon can you start my job?

A: We’re typically booked about three or four weeks in advance during our busy season. We’re usually able to start earlier than that, but we book in advance just to be safe. Sometimes, if there’s a delay on a larger job, we can even take on a one- or two-day project.

Q: Why do you charge more than other companies?

A: In this business, a dollar saved isn’t necessarily a good thing. Just because an installer can save a customer a couple thousand dollars, it doesn’t mean the lawn will look good in five years. The turf we install looks just as good after 10 years because we invest in better quality materials and installation methods.

Q: What types of applications does synthetic turf have?

A: Synthetic turf has a wide variety of applications, from front and backyard lawns to activity-related areas like playgrounds, sports fields, putting greens and bocce ball courts.

Q: Do you require a minimum square footage for a synthetic turf installation?

A: Yes, we require at least 200 square feet for every installation.

Q: Does synthetic turf fade over time?

A: Some products can, but we provide a 15-year warranty for each installation that guarantees the turf won’t fade more than 1 percent each year. Also, our products have built-in UV inhibitors, so they don’t really fade in a way that’s perceptible to the human eye.

Q: How do dogs react to synthetic turf?

A: Dogs love to run on synthetic turf because it’s soft underfoot and doesn’t snag their nails. It also makes it easy to pick up after them, and urine drains right through the turf. Most dogs can’t dig through synthetic turf, but if your dog is able to get through to the base, we’ll repair it for free the first time.

Q: Do your synthetic lawns have good drainage capabilities?

A: When it comes to drainage, our products are the best on the market, and that’s because of a proprietary backing called Max Flow from FieldTurf, which drains at a rate of more than 350 inches an hour. There’s no need to be concerned about ‘puddling’ or run-off, because it drains better than even a regular lawn.

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SELECTED PHOTOS FROM Heavenly Greens

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Troy Scott

Expert CONTRIBUTOR PROFILE
  • Troy Scott is owner of Heavenly Greens, a Diamond Certified company. He can be reached at (408) 372-7973 or by email.

Troy Scott: A Heavenly Opportunity

By James Florence, Diamond Certified Resource Reporter

SAN JOSE — When Troy Scott started working at Heavenly Greens as a sale rep in 2006, he never thought he’d eventually own the company. “I was drawn to this company by a fascination with the artificial turf industry,” he remembers. “Not only was it an innovative, growing industry, I had a feeling that water conservation would continue to be a trend, which it has. I started handling marketing for the company, and I eventually got promoted to vice president of marketing. In 2017, Tim Netherton, who was vice president of sales, and I acquired the company from the original owner.”
Today, Troy says his favorite part of his job is applying cutting-edge technology to Heavenly Greens’ operations. “I enjoy creating systems that make our company run more efficiently. We’re pretty unique in the sense that we deploy a lot of enterprise-level software that a business like ours wouldn’t normally use.” A resident of San Jose (where he lives with his wife, Cathy, and their dogs, Roxy and Moose), Troy spends his time outside of work on a variety of pastimes. “I enjoy outdoor activities like riding dirt bikes and camping,” he details. “I also have a Formula 1 racing simulator, which is a lot of fun. You can join an internet league and race people from all over the world.” Troy also enjoys running his side business ventures, one of which is a digital marketing agency that’s geared toward artificial turf companies.

In regard to a professional philosophy, Troy espouses the value of maintaining a family dynamic. “We’re a family-owned business, and we strive to treat all of our employees like family,” he explains. “We have regular gatherings and events for them, including an annual awards banquet where we recognize team members for their work and achievements. We also make sure our employees are taken care of, even during lean times, like this past year with the COVID-19 pandemic. Our goal is for everyone to feel like a valued member of the Heavenly Greens family.”

When asked about the first thing he’d do if he were to retire tomorrow, Troy says he’d go camping. “I’d probably plan an extended camping trip with some of my close friends. After that, I’d get back to work on one of my side businesses. I’m not the kind of person who likes to sit still for too long—I like keeping busy and innovating.”

Ask Me Anything!

Q: Are you an early bird or a night owl? A: I’m a night owl by nature, but I’ve had to become an early bird by necessity.

Q: What’s your favorite book? A: “Ready Player One” by Ernest Cline.

Q: If you could travel anywhere in the world, where would you go? A: New Zealand.

Q: Music or talk radio? A: Music.

Q: If you could time travel, would you go to the past or the future?
A: I would go to the past, maybe the old American West, just to enjoy the slower pace of life.

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Expert articles
  • Base Options for Artificial Turf

    SAN JOSE — When choosing an artificial turf product, most people focus on the look and feel, but another important aspect that often gets overlooked is what’s below the turf: the base. Unlike a natural lawn, an artificial turf lawn requires a strong base underneath to provide support. The base also needs to be permeable in order to facilitate proper drainage. It’s recommended for most artificial turf installations to have a base that’s at least three inches thick.

    In addition to a basic rock infill, there are several specialty options available for the base of your artificial lawn, including:

    AirDrain

    This cellular drainage grid creates a 1-inch separation between the artificial grass and the substrate below. It’s excellent for drainage, especially when it comes to pet urine, as it minimizes odors and prevents buildup of bacteria beneath the installation.

    Gopher Guard

    This wire mesh product is installed directly beneath the turf to protect against damage caused by gophers and other subterranean pests.

    PDS Tile

    This product is designed to allow for proper drainage with turf that’s installed above nonpermeable surfaces like concrete, asphalt and wood.

    Read moreRead less
Expert video tip
  • Video: Base Options for Artificial Turf

    Complete Video Transcription:

    SAN JOSE — Troy Scott: Hey guys, so, most of the time when you’re choosing your artificial grass, you think that it’s over. You’ve gotten the look and the feel that you’re after. But what you have to consider is actually the base, and a lot of people call it the sub-base, but a lot of different options take place underneath the turf that people don’t consider. So, here we’re looking at the base from a profile, and you can see that we have about three inches. We recommend three inches because it’s actually your drainage. There’s other items in here such as air drain and there’s other materials that you need to consider as the base components. Also considered underneath the turf are elements like this, which is Gopher Guard, commonly used to protect your yard from being torn up by, of course, gophers. Another base item is something called PDS Tile. This is used to form a layer between the turf and the rooftops, so that you have a usable area in large high rises and so forth. And then finally, there’s alternatives to base, such as Air Pave or Air Drain. This is designed to carry weight, like we did in the installation in front of Chase Center, where the trucks have to drive over it. It’s also used in another way to help with air drainage for dog urine. As you can see, there are other items to choose for below the turf, including base and the other options that are available to you.

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Heavenly Greens WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
www.heavenlygreens.com
Diamond Certified RATINGS ON Heavenly Greens
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 346 VERIFIED CUSTOMERS i

Stephen F.

VERIFIED Heavenly Greens CUSTOMER

1 of 346

Quality 10
10
Loyalty Yes
CRITIQUE

They were great. We have used a different company for the lawn in the back and Heavenly Greens is way better, the quality of product and the process is much better.

They were very thorough and wanted to make sure the customer was happy. I think it was seamless.

Scott A.

VERIFIED Heavenly Greens CUSTOMER

2 of 346

Quality 10
10
Loyalty Yes
CRITIQUE

Their customer service is very good, their communication is very good, everyone is very knowledgeable, and I couldn't be any more satisfied than I am.

The estimate was pretty close to what the actual cost was, they told me it would be done in 2 days, and they finished it in 1 day. It still looks brand new.

Sharon A.

VERIFIED Heavenly Greens CUSTOMER

3 of 346

Quality 10
10
Loyalty Yes
CRITIQUE

The grass is absolutely wonderful.

I like that I don't have to water it and they did a wonderful job.

Don W.

VERIFIED Heavenly Greens CUSTOMER

4 of 346

Quality 10
10
Loyalty Yes
CRITIQUE

I wouldn't buy anything else.

They did a good job.

Skip C.

VERIFIED Heavenly Greens CUSTOMER

5 of 346

Quality 10
10
Loyalty Yes
CRITIQUE

They do a great job. It is expensive, but you get what you pay for.

They were quick, fast and they finished it in three days.

Kiyomi Y.

VERIFIED Heavenly Greens CUSTOMER

6 of 346

Quality 10
10
Loyalty Yes
CRITIQUE

Very friendly and knowledgeable staff, they are fast workers.

Everything was just a breeze.

Michael D.

VERIFIED Heavenly Greens CUSTOMER

7 of 346

Quality 10
10
Loyalty Yes
CRITIQUE

They did a great job, they were professional, and efficient. There were no surprises.

They came out to visit very quickly after I called them and they assessed my situation and gave me different options at different price points and they were able to squeeze us in and get it done in one day.

Jim B.

VERIFIED Heavenly Greens CUSTOMER

8 of 346

Quality 10
10
Loyalty Yes
CRITIQUE

It was good but expensive.

I don't have to mow the lawn anymore.

Peter L.

VERIFIED Heavenly Greens CUSTOMER

9 of 346

Quality 10
10
Loyalty Yes
CRITIQUE

I have already recommended them.

The price was competitive and the team that installed it was good and they did it on time.

Maria C.

VERIFIED Heavenly Greens CUSTOMER

10 of 346

Quality 10
10
Loyalty Yes
CRITIQUE

If you want a plastic lawn, go to Heavenly Greens.

It doesn't require any water.

Randy F.

VERIFIED Heavenly Greens CUSTOMER

11 of 346

Quality 10
10
Loyalty Yes
CRITIQUE

They were very professional and they did a great job on the installation.

The crew that did the installation

Eileen S.

VERIFIED Heavenly Greens CUSTOMER

12 of 346

Quality 10
10
Loyalty Yes
CRITIQUE

That we are very satisfied with it

They delivered it ahead of schedule and they installed it very well and it is holding up very well.

Kathryn H.

VERIFIED Heavenly Greens CUSTOMER

13 of 346

Quality 10
10
Loyalty Yes
CRITIQUE

I have already referred them to a few friends.

They were quick and I liked all of their employees. They were very nice and they did a great job.

William T.

VERIFIED Heavenly Greens CUSTOMER

14 of 346

Quality 10
10
Loyalty Yes
CRITIQUE

They were efficient and they did a good job.

They come and they do the job. They clean up and if we have any special requests, they do the best they can.

Doug B.

VERIFIED Heavenly Greens CUSTOMER

15 of 346

Quality 10
10
Loyalty Yes
CRITIQUE

I have told multiple friends to use them.

I got to speak to the owner of the company and he told me who I would be interacting with and they came out and they did what they said they were going to do. And afterwards, they asked whether or not I was happy.

Cathi B.

VERIFIED Heavenly Greens CUSTOMER

16 of 346

Quality 10
10
Loyalty Yes
CRITIQUE

The installers were great and they did a good job. They really cleaned up the backyard and they left it in good condition and the product looks lovely.

They were on time and they cleaned up.

Ruth T.

VERIFIED Heavenly Greens CUSTOMER

17 of 346

Quality 10
10
Loyalty Yes
CRITIQUE

They were quick, fast and they did a good job.

They knew what they were doing.

Tory W.

VERIFIED Heavenly Greens CUSTOMER

18 of 346

Quality 10
10
Loyalty Yes
CRITIQUE

That the person I worked with, Ashley, was very personable and was able to get me the look that I wanted as there were so many choices.

They went beyond trying to fit us into their schedule. They worked with our construction project.

Renate T.

VERIFIED Heavenly Greens CUSTOMER

19 of 346

Quality 10
10
Loyalty Yes
CRITIQUE

It was a very good experience and they did an excellent job.

They did a good job and the men were pleasant.

Jaqui A.

VERIFIED Heavenly Greens CUSTOMER

20 of 346

Quality 10
10
Loyalty Yes
CRITIQUE

Do it. It is probably the best investment you can make.

They were very professional and they responded to our questions. Any issues that we had and their follow-up was great.

Read All 346 Survey Responses at Ratings View

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