Diamond Certified Company Report

Heavenly Greens

Diamond Certified Company Report

Heavenly Greens

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 346 VERIFIED CUSTOMERS i

Stephen F.

VERIFIED Heavenly Greens CUSTOMER

1 of 346

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great. We have used a different company for the lawn in the back and Heavenly Greens is way better, the quality of product and the process is much better.

They were very thorough and wanted to make sure the customer was happy. I think it was seamless.

Scott A.

VERIFIED Heavenly Greens CUSTOMER

2 of 346

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their customer service is very good, their communication is very good, everyone is very knowledgeable, and I couldn't be any more satisfied than I am.

The estimate was pretty close to what the actual cost was, they told me it would be done in 2 days, and they finished it in 1 day. It still looks brand new.

Sharon A.

VERIFIED Heavenly Greens CUSTOMER

3 of 346

Quality 10
10 10
Loyalty Yes
CRITIQUE

The grass is absolutely wonderful.

I like that I don't have to water it and they did a wonderful job.

Read All 346 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Heavenly Greens installs artificial turf systems for individual homeowners, commercial properties, sports fields and government facilities. The company’s focus is offering products that are “Best of Class” from the world’s top turf manufacturers, including FieldTurf.

Since he started the business in 2001, founder Dan Theis says rapid changes in the artificial turf market have lead to the proliferation of exceedingly lower quality products, or worse, the emergence of other companies using shortcuts on proper installation methods in the name of profit. “Our products, some of which are 100 percent recyclable, are used to satisfy specific installation requirements, whether it’s to help architects and designers obtain points toward LEED certification, address specific drainage requirements or help homeowners enhance their properties.”

All of Heavenly Greens’ turf systems are installed with proper drainage systems and backed with eight-to 15-year warranties. “We’ve performed more than 7,500 installations at homes, businesses, golf courses, dog kennels, child day care centers and more, so we know how to do the job right the first time,” says Mr. Theis. Customers can visit Heavenly Greens’ San Jose showroom to see practical turf applications and choose from a variety of turf products on display.

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Heavenly Greens

Service AREA

The Greater Bay Area

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SERVICES PERFORMED

Sales & Installation
Landscape Design
Artificial Turf Products
Golfscapes & Putting Greens

BRANDS Supported
  • Act Global

  • Challenger Industries

  • Control Products

  • FieldTurf

  • Sprinturf

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Heavenly Greens

A recent synthetic turf installation project by Heavenly Greens

Company Profile

Heavenly Greens installs artificial turf systems for individual homeowners, commercial properties, sports fields and government facilities. The company’s focus is offering products that are “Best of Class” from the world’s top turf manufacturers, including FieldTurf.

Since he started the business in 2001, founder Dan Theis says rapid changes in the artificial turf market have lead to the proliferation of exceedingly lower quality products, or worse, the emergence of other companies using shortcuts on proper installation methods in the name of profit. “Our products, some of which are 100 percent recyclable, are used to satisfy specific installation requirements, whether it’s to help architects and designers obtain points toward LEED certification, address specific drainage requirements or help homeowners enhance their properties.”

All of Heavenly Greens’ turf systems are installed with proper drainage systems and backed with eight-to 15-year warranties. “We’ve performed more than 7,500 installations at homes, businesses, golf courses, dog kennels, child day care centers and more, so we know how to do the job right the first time,” says Mr. Theis. Customers can visit Heavenly Greens’ San Jose showroom to see practical turf applications and choose from a variety of turf products on display.

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Company Philosophy

“Creating satisfied customers is our number one priority. We strive to provide the best available products alongside high-quality installations and workmanship. All our installers are our own employees, and we never subcontract work. We're trained and certified by FieldTurf to ensure our clients' investments are properly installed.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for synthetic turf companies that have earned the prestigious Diamond Certified award. For Heavenly Greens, achieving and maintaining high levels of customer satisfaction is dependent on three factors: experience, product quality and a willingness to stand behind its work. “We’ve been installing artificial turf for more than a decade, and we provide top-shelf products from top manufacturers (including FieldTurf) and eight- to 15-year warranties, which are some of the best in the business,” summarizes Vice President of Sales and Marketing Troy Scott. “Referrals are our leading source of business. It’s a reflection on our focus to strive to always make our customers happy by combining superior products with solid customer service.”

Heavenly Greens has been installing synthetic turf systems for residential, commercial and government clients throughout the Bay Area since 2001. The company’s skilled technicians are able to perform a wide range of installations, from front and backyard lawns to school playgrounds and sports fields. Its San Jose showroom features practical turf applications and enables customers to choose from a variety of turf products on display.

Unlike less experienced synthetic turf companies whose technicians lack time-earned expertise, Heavenly Greens augments the already impressive qualifications of its installers by providing them with ongoing training that keeps them up-to-date on industry-best products and techniques. “The quality of a turf installation depends on the knowledge and expertise of the installer,” says Mr. Scott. “Our installers have been with us since the beginning and engage in monthly training procedures, so they really know what they’re doing.”

Another attribute that sets Heavenly Greens apart from its competition is its skillful and effective installation methodology. “We’re one of the few companies that offer both sand and rubber infill systems as well as non-infill thatch products. We’re proponents of adding infill to their turf, which makes it much softer and more life-like,” explains Mr. Scott. “Also, we install based on aesthetic variables as much as core footage. Our installers take the specifics of each property into account and customize the installation accordingly.”

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Industry Info

Consider the advantages of synthetic turf. The popularity of artificial lawns has skyrocketed over the last decade, due in equal part to increased product quality and a wide range of benefits for homeowners. Perhaps the most apparent benefit of a synthetic turf system is its ability to conserve vast amounts of water (which simultaneously helps the environment and greatly reduces the homeowner’s water bill), but there are numerous others to consider, including:

• The absence of pesticides, fertilizers and emissions from gas-powered maintenance equipment
• No mowing, watering, fertilizing, reseeding or general maintenance
• Reduces the effects of allergies (artificial grass doesn’t generate or hold pollen like real grass does)
• Prevents gopher infestations
• Enables children to be active year-round
• Pet friendly

Modern synthetic turf bears little resemblance to the products that were on the market just a couple decades ago, which tended to be hard, prickly and unnatural-looking. Inspired by the demand for higher quality products, manufacturers began incorporating the same raw materials and methodology as those employed in the production of carpet—an application which has culminated in the emergence of a synthetic turf that’s both visually lush and soft to the touch. In addition to aesthetics, the industry has also made improvements in the way of durability: Artificial lawns and fields are now more functional than ever before, chemically treated with UV inhibitors to prevent fading and engineered to be simultaneously less abrasive and more resilient than previous incarnations.

While artificial lawns are durable, they aren’t indestructible and may be subject to damage by the most unlikely of sources. Synthetic turf damage is most commonly associated with extreme heat: hot barbeque coals, the motor on a leaf blower or, in rare cases, the sun’s reflection off a window can melt the fibers of an artificial lawn and can also be easily repaired by removing the damaged patch and replacing it with a new one.

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Frequently Asked Questions

Q: How soon can you start my job?

A: We’re typically booked about three or four weeks in advance during our busy season. We’re usually able to start earlier than that, but we book in advance just to be safe. Sometimes, if there’s a delay on a larger job, we can even take on a one- or two-day project.

Q: Why do you charge more than other companies?

A: In this business, a dollar saved isn’t necessarily a good thing. Just because an installer can save a customer a couple thousand dollars, it doesn’t mean the lawn will look good in five years. The turf we install looks just as good after 10 years because we invest in better quality materials and installation methods.

Q: What types of applications does synthetic turf have?

A: Synthetic turf has a wide variety of applications, from front and backyard lawns to activity-related areas like playgrounds, sports fields, putting greens and bocce ball courts.

Q: Do you require a minimum square footage for a synthetic turf installation?

A: Yes, we require at least 200 square feet for every installation.

Q: Does synthetic turf fade over time?

A: Some products can, but we provide a 15-year warranty for each installation that guarantees the turf won’t fade more than 1 percent each year. Also, our products have built-in UV inhibitors, so they don’t really fade in a way that’s perceptible to the human eye.

Q: How do dogs react to synthetic turf?

A: Dogs love to run on synthetic turf because it’s soft underfoot and doesn’t snag their nails. It also makes it easy to pick up after them, and urine drains right through the turf. Most dogs can’t dig through synthetic turf, but if your dog is able to get through to the base, we’ll repair it for free the first time.

Q: Do your synthetic lawns have good drainage capabilities?

A: When it comes to drainage, our products are the best on the market, and that’s because of a proprietary backing called Max Flow from FieldTurf, which drains at a rate of more than 350 inches an hour. There’s no need to be concerned about ‘puddling’ or run-off, because it drains better than even a regular lawn.

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SELECTED PHOTOS FROM Heavenly Greens

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Heavenly Greens WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
www.heavenlygreens.com
Diamond Certified RATINGS ON Heavenly Greens
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 346 VERIFIED CUSTOMERS i
Heavenly Greens : Average 9.3 out of 10 based on 346 unique customer surveys of customer satisfaction.

Stephen F.

VERIFIED Heavenly Greens CUSTOMER

1 of 346

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great. We have used a different company for the lawn in the back and Heavenly Greens is way better, the quality of product and the process is much better.

They were very thorough and wanted to make sure the customer was happy. I think it was seamless.

Scott A.

VERIFIED Heavenly Greens CUSTOMER

2 of 346

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their customer service is very good, their communication is very good, everyone is very knowledgeable, and I couldn't be any more satisfied than I am.

The estimate was pretty close to what the actual cost was, they told me it would be done in 2 days, and they finished it in 1 day. It still looks brand new.

Sharon A.

VERIFIED Heavenly Greens CUSTOMER

3 of 346

Quality 10
10 10
Loyalty Yes
CRITIQUE

The grass is absolutely wonderful.

I like that I don't have to water it and they did a wonderful job.

Don W.

VERIFIED Heavenly Greens CUSTOMER

4 of 346

Quality 10
10 10
Loyalty Yes
CRITIQUE

I wouldn't buy anything else.

They did a good job.

Skip C.

VERIFIED Heavenly Greens CUSTOMER

5 of 346

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job. It is expensive, but you get what you pay for.

They were quick, fast and they finished it in three days.

Kiyomi Y.

VERIFIED Heavenly Greens CUSTOMER

6 of 346

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very friendly and knowledgeable staff, they are fast workers.

Everything was just a breeze.

Michael D.

VERIFIED Heavenly Greens CUSTOMER

7 of 346

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job, they were professional, and efficient. There were no surprises.

They came out to visit very quickly after I called them and they assessed my situation and gave me different options at different price points and they were able to squeeze us in and get it done in one day.

Jim B.

VERIFIED Heavenly Greens CUSTOMER

8 of 346

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was good but expensive.

I don't have to mow the lawn anymore.

Peter L.

VERIFIED Heavenly Greens CUSTOMER

9 of 346

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have already recommended them.

The price was competitive and the team that installed it was good and they did it on time.

Maria C.

VERIFIED Heavenly Greens CUSTOMER

10 of 346

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you want a plastic lawn, go to Heavenly Greens.

It doesn't require any water.

Randy F.

VERIFIED Heavenly Greens CUSTOMER

11 of 346

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional and they did a great job on the installation.

The crew that did the installation

Eileen S.

VERIFIED Heavenly Greens CUSTOMER

12 of 346

Quality 10
10 10
Loyalty Yes
CRITIQUE

That we are very satisfied with it

They delivered it ahead of schedule and they installed it very well and it is holding up very well.

Kathryn H.

VERIFIED Heavenly Greens CUSTOMER

13 of 346

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have already referred them to a few friends.

They were quick and I liked all of their employees. They were very nice and they did a great job.

William T.

VERIFIED Heavenly Greens CUSTOMER

14 of 346

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were efficient and they did a good job.

They come and they do the job. They clean up and if we have any special requests, they do the best they can.

Doug B.

VERIFIED Heavenly Greens CUSTOMER

15 of 346

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have told multiple friends to use them.

I got to speak to the owner of the company and he told me who I would be interacting with and they came out and they did what they said they were going to do. And afterwards, they asked whether or not I was happy.

Cathi B.

VERIFIED Heavenly Greens CUSTOMER

16 of 346

Quality 10
10 10
Loyalty Yes
CRITIQUE

The installers were great and they did a good job. They really cleaned up the backyard and they left it in good condition and the product looks lovely.

They were on time and they cleaned up.

Ruth T.

VERIFIED Heavenly Greens CUSTOMER

17 of 346

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were quick, fast and they did a good job.

They knew what they were doing.

Tory W.

VERIFIED Heavenly Greens CUSTOMER

18 of 346

Quality 10
10 10
Loyalty Yes
CRITIQUE

That the person I worked with, Ashley, was very personable and was able to get me the look that I wanted as there were so many choices.

They went beyond trying to fit us into their schedule. They worked with our construction project.

Renate T.

VERIFIED Heavenly Greens CUSTOMER

19 of 346

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was a very good experience and they did an excellent job.

They did a good job and the men were pleasant.

Jaqui A.

VERIFIED Heavenly Greens CUSTOMER

20 of 346

Quality 10
10 10
Loyalty Yes
CRITIQUE

Do it. It is probably the best investment you can make.

They were very professional and they responded to our questions. Any issues that we had and their follow-up was great.

Read All 346 Survey Responses at Ratings View