Diamond Certified Company Report

Heavenly Greens

Diamond Certified Company Report

Heavenly Greens

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 301 VERIFIED CUSTOMERS i

Stephen F.

VERIFIED Heavenly Greens CUSTOMER

1 of 301

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great. We have used a different company for the lawn in the back and Heavenly Greens is way better, the quality of product and the process is much better.

They were very thorough and wanted to make sure the customer was happy. I think it was seamless.

Scott A.

VERIFIED Heavenly Greens CUSTOMER

2 of 301

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their customer service is very good, their communication is very good, everyone is very knowledgeable, and I couldn't be any more satisfied than I am.

The estimate was pretty close to what the actual cost was, they told me it would be done in 2 days, and they finished it in 1 day. It still looks brand new.

Sharon A.

VERIFIED Heavenly Greens CUSTOMER

3 of 301

Quality 10
10 10
Loyalty Yes
CRITIQUE

The grass is absolutely wonderful.

I like that I don't have to water it and they did a wonderful job.

Read All 301 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Heavenly Greens installs artificial turf systems for individual homeowners, commercial properties, sports fields and government facilities. The company’s focus is offering products that are “Best of Class” from the world’s top turf manufacturers, including FieldTurf.

Since he started the business in 2001, owner Dan Theis says rapid changes in the artificial turf market have lead to the proliferation of exceedingly lower quality products, or worse, the emergence of other companies using shortcuts on proper installation methods in the name of profit. “Our products, some of which are 100 percent recyclable, are used to satisfy specific installation requirements, whether it’s to help architects and designers obtain points toward LEED certification, address specific drainage requirements or help homeowners enhance their properties.”

All of Heavenly Greens’ turf systems are installed with proper drainage systems and backed with eight-to 15-year warranties. “We’ve performed more than 7,500 installations at homes, businesses, golf courses, dog kennels, child day care centers and more, so we know how to do the job right the first time,” says Mr. Theis. Customers can visit Heavenly Greens’ San Jose showroom to see practical turf applications and choose from a variety of turf products on display.

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Heavenly Greens

COMPANY CONTACT
Service AREA

The Greater Bay Area

SERVICES PERFORMED

Sales & Installation
Landscape Design
Artificial Turf Products
Golfscapes & Putting Greens

BRANDS Supported
  • Act Global

  • Challenger Industries

  • Control Products

  • FieldTurf

  • Sprinturf

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Heavenly Greens

A recent synthetic turf installation project by Heavenly Greens

Company Profile

Heavenly Greens installs artificial turf systems for individual homeowners, commercial properties, sports fields and government facilities. The company’s focus is offering products that are “Best of Class” from the world’s top turf manufacturers, including FieldTurf.

Since he started the business in 2001, owner Dan Theis says rapid changes in the artificial turf market have lead to the proliferation of exceedingly lower quality products, or worse, the emergence of other companies using shortcuts on proper installation methods in the name of profit. “Our products, some of which are 100 percent recyclable, are used to satisfy specific installation requirements, whether it’s to help architects and designers obtain points toward LEED certification, address specific drainage requirements or help homeowners enhance their properties.”

All of Heavenly Greens’ turf systems are installed with proper drainage systems and backed with eight-to 15-year warranties. “We’ve performed more than 7,500 installations at homes, businesses, golf courses, dog kennels, child day care centers and more, so we know how to do the job right the first time,” says Mr. Theis. Customers can visit Heavenly Greens’ San Jose showroom to see practical turf applications and choose from a variety of turf products on display.

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Company Philosophy

"Creating satisfied customers is our number one priority. We strive to provide the best available products alongside high-quality installations and workmanship. All our installers are our own employees, and we never subcontract work. We're trained and certified by FieldTurf to ensure our clients' investments are properly installed."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for synthetic turf companies that have earned the prestigious Diamond Certified award. For Heavenly Greens, achieving and maintaining high levels of customer satisfaction is dependent on three factors: experience, product quality and a willingness to stand behind its work. “We’ve been installing artificial turf for more than a decade, and we provide top-shelf products from top manufacturers (including FieldTurf) and eight- to 15-year warranties, which are some of the best in the business,” summarizes Vice President of Sales and Marketing Troy Scott. “Referrals are our leading source of business. It’s a reflection on our focus to strive to always make our customers happy by combining superior products with solid customer service.”

Heavenly Greens has been installing synthetic turf systems for residential, commercial and government clients throughout the Bay Area since 2001. The company’s skilled technicians are able to perform a wide range of installations, from front and backyard lawns to school playgrounds and sports fields. Its San Jose showroom features practical turf applications and enables customers to choose from a variety of turf products on display.

Unlike less experienced synthetic turf companies whose technicians lack time-earned expertise, Heavenly Greens augments the already impressive qualifications of its installers by providing them with ongoing training that keeps them up-to-date on industry-best products and techniques. “The quality of a turf installation depends on the knowledge and expertise of the installer,” says Mr. Scott. “Our installers have been with us since the beginning and engage in monthly training procedures, so they really know what they’re doing.”

Another attribute that sets Heavenly Greens apart from its competition is its skillful and effective installation methodology. “We’re one of the few companies that offer both sand and rubber infill systems as well as non-infill thatch products. We’re proponents of adding infill to their turf, which makes it much softer and more life-like,” explains Mr. Scott. “Also, we install based on aesthetic variables as much as core footage. Our installers take the specifics of each property into account and customize the installation accordingly.”

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Industry Info

Consider the advantages of synthetic turf. The popularity of artificial lawns has skyrocketed over the last decade, due in equal part to increased product quality and a wide range of benefits for homeowners. Perhaps the most apparent benefit of a synthetic turf system is its ability to conserve vast amounts of water (which simultaneously helps the environment and greatly reduces the homeowner’s water bill), but there are numerous others to consider, including:
• The absence of pesticides, fertilizers and emissions from gas-powered maintenance equipment
• No mowing, watering, fertilizing, reseeding or general maintenance
• Reduces the effects of allergies (artificial grass doesn’t generate or hold pollen like real grass does)
• Prevents gopher infestations
• Enables children to be active year-round
• Pet friendly
Modern synthetic turf bears little resemblance to the products that were on the market just a couple decades ago, which tended to be hard, prickly and unnatural-looking. Inspired by the demand for higher quality products, manufacturers began incorporating the same raw materials and methodology as those employed in the production of carpet—an application which has culminated in the emergence of a synthetic turf that’s both visually lush and soft to the touch. In addition to aesthetics, the industry has also made improvements in the way of durability: Artificial lawns and fields are now more functional than ever before, chemically treated with UV inhibitors to prevent fading and engineered to be simultaneously less abrasive and more resilient than previous incarnations.
While artificial lawns are durable, they aren’t indestructible and may be subject to damage by the most unlikely of sources. Synthetic turf damage is most commonly associated with extreme heat: hot barbeque coals, the motor on a leaf blower or, in rare cases, the sun’s reflection off a window can melt the fibers of an artificial lawn and can also be easily repaired by removing the damaged patch and replacing it with a new one.

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Frequently Asked Questions

Q: How soon can you start my job?

A: We’re typically booked about three or four weeks in advance during our busy season. We’re usually able to start earlier than that, but we book in advance just to be safe. Sometimes, if there’s a delay on a larger job, we can even take on a one- or two-day project.

Q: Why do you charge more than other companies?

A: In this business, a dollar saved isn’t necessarily a good thing. Just because an installer can save a customer a couple thousand dollars, it doesn’t mean the lawn will look good in five years. The turf we install looks just as good after 10 years because we invest in better quality materials and installation methods.

Q: What types of applications does synthetic turf have?

A: Synthetic turf has a wide variety of applications, from front and backyard lawns to activity-related areas like playgrounds, sports fields, putting greens and bocce ball courts.

Q: Do you require a minimum square footage for a synthetic turf installation?

A: Yes, we require at least 200 square feet for every installation.

Q: Does synthetic turf fade over time?

A: Some products can, but we provide a 15-year warranty for each installation that guarantees the turf won’t fade more than 1 percent each year. Also, our products have built-in UV inhibitors, so they don’t really fade in a way that’s perceptible to the human eye.

Q: How do dogs react to synthetic turf?

A: Dogs love to run on synthetic turf because it’s soft underfoot and doesn’t snag their nails. It also makes it easy to pick up after them, and urine drains right through the turf. Most dogs can’t dig through synthetic turf, but if your dog is able to get through to the base, we’ll repair it for free the first time.

Q: Do your synthetic lawns have good drainage capabilities?

A: When it comes to drainage, our products are the best on the market, and that’s because of a proprietary backing called Max Flow from FieldTurf, which drains at a rate of more than 350 inches an hour. There’s no need to be concerned about ‘puddling’ or run-off, because it drains better than even a regular lawn.

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SELECTED PHOTOS FROM Heavenly Greens

Heavenly Greens WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
www.heavenlygreens.com
Diamond Certified RATINGS ON Heavenly Greens
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 301 VERIFIED CUSTOMERS i
Heavenly Greens : Average 9.3 out of 10 based on 301 unique customer surveys of customer satisfaction.

Stephen F.

VERIFIED Heavenly Greens CUSTOMER

1 of 301

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great. We have used a different company for the lawn in the back and Heavenly Greens is way better, the quality of product and the process is much better.

They were very thorough and wanted to make sure the customer was happy. I think it was seamless.

Scott A.

VERIFIED Heavenly Greens CUSTOMER

2 of 301

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their customer service is very good, their communication is very good, everyone is very knowledgeable, and I couldn't be any more satisfied than I am.

The estimate was pretty close to what the actual cost was, they told me it would be done in 2 days, and they finished it in 1 day. It still looks brand new.

Sharon A.

VERIFIED Heavenly Greens CUSTOMER

3 of 301

Quality 10
10 10
Loyalty Yes
CRITIQUE

The grass is absolutely wonderful.

I like that I don't have to water it and they did a wonderful job.

Michelle V.

VERIFIED Heavenly Greens CUSTOMER

4 of 301

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a fabulous job, on time and efficient. They are also very good at clean up after the job is done.

I liked that Dan came out and showed us that he loves what he does. Also I would like to compliment Jim.

Margeret S.

VERIFIED Heavenly Greens CUSTOMER

5 of 301

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very satisfied with their work and I am satisfied with the lawn.

Overall great service

Amy S.

VERIFIED Heavenly Greens CUSTOMER

6 of 301

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great to work with.

The length of the warranty

Janet S.

VERIFIED Heavenly Greens CUSTOMER

7 of 301

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they are expensive but I did not do a lot of research in the beginning anyway.

The salesperson was excellent. She came out and did drawings of the plan. The lawn was complete in one day and they gave us a free electric leaf blower due to the fact that they were moving the company to San Jose.

Ed P.

VERIFIED Heavenly Greens CUSTOMER

8 of 301

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a good product.

The person that came out to give the estimate was very knowledgeable and helpful.

Joan C.

VERIFIED Heavenly Greens CUSTOMER

9 of 301

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were in a timely fashion and it turned out nice.

Nothing in particular

Alfred N.

VERIFIED Heavenly Greens CUSTOMER

10 of 301

Quality 10
10 10
Loyalty Yes
CRITIQUE

We love it.

Everything

Margaret M.

VERIFIED Heavenly Greens CUSTOMER

11 of 301

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, respectful and clean.

I would say, their professionalism.

Ian M.

VERIFIED Heavenly Greens CUSTOMER

12 of 301

Quality 10
10 10
Loyalty Yes
CRITIQUE

We got a quality product.

Very organized

Kevin C.

VERIFIED Heavenly Greens CUSTOMER

13 of 301

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are top notch.

I am happy with the end result.

Laurie B.

VERIFIED Heavenly Greens CUSTOMER

14 of 301

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are as represented. They did everything they said they were going to do.

They are absolutely responsive and communicative.

Rosemary V.

VERIFIED Heavenly Greens CUSTOMER

15 of 301

Quality 10
10 10
Loyalty Yes
CRITIQUE

It looks great and well worth it.

Just happy with the service

Leslie S.

VERIFIED Heavenly Greens CUSTOMER

16 of 301

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a good outfit.

Quality of product

Hugh W.

VERIFIED Heavenly Greens CUSTOMER

17 of 301

Quality 10
10 10
Loyalty Yes
CRITIQUE

No more mowing your darn lawn

They did what they said they were going to do.

David M.

VERIFIED Heavenly Greens CUSTOMER

18 of 301

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great and the sales rep was very communicative.

The sales representative, I can't remember his name, was great.

Matthew G.

VERIFIED Heavenly Greens CUSTOMER

19 of 301

Quality 10
10 10
Loyalty Yes
CRITIQUE

I love the product.

Nothing

Janet B.

VERIFIED Heavenly Greens CUSTOMER

20 of 301

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very satisfied.

No gardening and no mowing the lawn

Read All 301 Survey Responses at Ratings View