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Diamond Certified Video Reports
Kelly's Appliance Center in 5 Useful Answers
[Music] Hey, it starts with when you call in with a problem to our office. We have an office staff who answers the phones. You won't get voicemails and phone trees. You'll talk to a live person who can give you the answers you need. If you have an appliance that we don't service or live in an area we don't cover, our customer service reps are prepared to give you the name and number of someone who does. Another way we provide high quality is by efficient, realistic scheduling. We don't overbook our texts so you don't get a call saying you're going to be rescheduled for another day or send them on a crazy route that they can't manage. By doing this, we ensure your technician will arrive on or before the day and time we promised. Most of our jobs are complete on the first visit. It's a great feeling for me to be able to solve the mystery and get our appliance up and running so quickly. This always makes a happy, satisfied customer. One story that stands out to me, years ago, I went to a home to fix several appliances in Sanfell. There was a pregnant lady from France living in the house with a couple of children. She had just moved to the United States. She didn't speak much English and I didn't speak any French. I was doing repair for a property management company. She did her best to explain the issues with the appliance and I got them all fixed and she was very grateful. Few years later, I went to a different house to do some repairs and that same lady answered the door. She proceeds to tell me how I was one of the first people she met in the United States and was so happy with my patience, work, and honesty that she wanted to call me when the appliances in her house were broken. So, I get to working on the appliances, and then she introduces me to her little boy that she was pregnant with the first time I met her, and she proceeds to tell me that she named him Mark after me. I believe that I have the best team around. None of them had appliance related jobs before. Dne, he's been with me the longest. He's my service manager. Uh, he has a strong mechanical aptitude and so he picked up appliance repair very quickly. He quickly became a customer favorite for his knowledge and his personality. Shane is one of our lead technicians. He has worked for Kelly's for five years. He was a security guard before he joined us. Shane has transformed into a top-notch appliance technician. He loves to get get together just to talk about appliances and appliance repair. Shane's love of the appliance business is unmistakable. Kendra has worked for Kelly's for four years. Her previous job was the front desk at Motel 6. She came in as a part-time receptionist, took advantage of some opportunities that opened up, and is now the office manager. She has skyrocketed become an invaluable employee. Bianca was a waitress at IHOP and came to Kelly's with a positive and fearless attitude. She has been a lead technician with the company for almost four years. Bianca's hard work keeps her getting better every day. Abby is our parts manager and customer service rep. She worked for a mobile pet groomer before coming to Kelly's three and a half years ago. She's reliable, dependable, and unflapable. Abby gets more compliments from customers than anyone else at Kelly's. One of the biggest differences is that when you call us, we have dedicated personnel to answer the phones, to answer your questions, to set up an appointment. We're a local company located right in the middle of the North Bay. Many of the companies that you call will be coming from the East Bay, the South Bay, or even from the valley. Many companies that you call will be booked out for weeks. We keep adding technicians to keep up with the demand. So even during the busiest of times, we don't get backlogged.
