Kelly's Appliance Center

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Kelly's Appliance Center
229 SURVEYS
9 CONSECUTIVE YEARS
SINCE SEPTEMBER 2017
CERT 2461

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229
Verified Customers
Surveyed
Customer Loyalty
Customer Satisfaction
Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification

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Diamond Certified Company Report SUMMARY UPDATE July 2026

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Kelly's Appliance Center

Rated Highest in Quality and Helpful Expertise for 9 Consecutive Years.

Quick Summary

  • Diamond Certified since 2017
  • Services and repairs all types of appliances for homeowners in Marin and Sonoma Counties
  • Factory-authorized for leading brands like Whirpool, KitchenAid and Maytag
  • Backs each repair with a 90-day money-back guarantee

Top News Updated

COMPANY MILESTONES

Kelly’s Appliance Center is celebrating its 51st anniversary in 2026.

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BLOGS & ARTICLES

Kelly’s Appliance Center recently published several new blogs on its website, including “Dishwasher Not Draining? 7 Things to Check” and “How Long Do Major Appliances Last? A Lifespan Guide by Type.”

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Top Survey Responses

From a recent Diamond Certified Survey Response: “They’re fair and patient. I bought a used product and they gave me a lot of information on it and never charged me until they actually had to come out and repair it.”

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From a recent Diamond Certified Survey Response: “I would absolutely recommend them. They’re friendly and they explain what to expect from the life of your appliance.”

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Staff

Kelly’s Appliance Center recently welcomed Amanda Carlson as its new Customer Service Representative.

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Kelly's Appliance Center

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Kelly's Appliance Center

Appliance Repairs
|
Marin  Sonoma Counties
(415) 523-0016
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9 CONSECUTIVE YEARS

Diamond Certified Researched Articles on Kelly's Appliance Center

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Kelly’s Appliance Center performs major household appliance repairs in Marin and Sonoma Counties. In addition to working on everything from dishwashers and garbage disposals to refrigerators and ovens, the company helps do-it-yourselfers by carrying a wide variety of parts made by industry-leading manufacturers like Sub-Zero, General Electric and Thermador.

Owner Mark Kelly says much of Kelly’s Appliance Center’s success can be attributed to its customer-oriented approach to every job. “Our goal is to get our clients’ appliances up and running as quickly, efficiently and cost-effectively as possible, so everything we do is geared toward accomplishing that goal. By being fair, honest and reliable, we’re able to make sure each customer gets exactly what they need.”

Kelly’s Appliance Center makes scheduling an appointment quick and easy. Customer service representatives assist clients during business hours and they can go online to book an appointment 24/7.

From booking to repair completion, Kelly’s Appliance Center’s team is dedicated to making the process seamless. The company's skilled technicians arrive on time, fully equipped to diagnose and repair appliances with precision. “With clear communication and fair pricing, we ensure no surprises—just dependable solutions,” says Mr. Kelly.

Diamond Certified Researched Capabilities on Kelly's Appliance Center

Service Area

serving area
Sonoma County
Marin County
Serving Sonoma and Marin Counties, Including Novato, San Rafael, Terra Linda, Ignacio, Cotati, Rohnert Park, Petaluma, Sebastopol, Bodega Bay, Dillon Beach, Sonoma, Healdsburg, Windsor, Glen Ellen, Santa Rosa, Kenwood, Guerneville, Monte Rio, Rio Nido, Fairfax, Corte Madera, Larkspur, Mill Valley, Tiburon, Sausalito and San Anselmo

Main Services

Appliance Repairs
  • Appliance Repairs
  • Dishwasher Repair
  • Dryer Repair
  • Ice Maker Repair
  • Microwave Repair
  • Oven Repair
  • Refrigerator Repair
  • Stove Repair
  • Vacuum Cleaner Repair
  • Washing Machine Repair

Additional Services

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Company Info

Hours
Mon
08:30 am - 04:30 pm
Tue
08:30 am - 04:30 pm
Wed
08:30 am - 04:30 pm
Thu
08:30 am - 04:30 pm
Fri
08:30 am - 04:30 pm
Sat
Closed
Sun
Closed
Closed
Contact
Kelly's Appliance Center

Capabilities Table

Company Name
Kelly's Appliance Center
Managers
Mark Kelly, Owner
Years in Industry
42 (Manager)
# of Employees
13
License
A45190
Memberships
United Appliance Servicers Association, Rohnert Park Chamber of Commerce, Novato Chamber of Commerce, Windsor Chamber of Commerce
Founded
1975
Payment Accepted
american express,
discover,
mastercard,
visa

Key Factors

Select Photos From Kelly's Appliance Center

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Picture of Two team members of Kelly's Appliance Center stand confidently beside their service van, embodying the company's dedication to high customer satisfaction ratings. Their commitment to quality is evident in every service call. Copyright ©2025 Diamond Certified Resource - Kelly's Appliance Center
Picture of In the heart of a cozy kitchen, a technician from Kelly's Appliance Center expertly examines an oven, reflecting the company's commitment to quality outcomes and high customer satisfaction ratings. Copyright ©2025 Diamond Certified Resource - Kelly's Appliance Center

Diamond Certified Expert Contributor Advice & Tips

Mark Kelly is owner of Kelly’s Appliance Center, a Diamond Certified company. He can be reached at (415) 523-0016 or kellysappliance@gmail.com.

Mark Kelly is owner of Kelly’s Appliance Center, a Diamond Certified company. He can be reached at (415) 523-0016 or kellysappliance@gmail.com.

Mark Kelly: Hero of the Home

By Caitlyn Stair, Diamond Certified Research Reporter

For Mark Kelly, success is measured in the hard work, dedication and family values that go into every job. To him, every day is an opportunity to uphold a legacy built on effort, skill and trust.

Mark’s connection to the appliance repair industry goes back as far as he can remember. “My dad was an appliance repairman for Montgomery Ward and Sears, so I was basically born into it,” he explains. “I started helping him when I was 12 years o...

Read Full Article - Mark Kelly: Hero of the Home

Kelly's Appliance Center Website and External Feeds

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Kelly's Appliance Center Ratings and Survey Responses (reviews)

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Kelly's Appliance Center
229 SURVEYS
  • 4.8
  • star image
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9 CONSECUTIVE YEARS
SINCE SEPTEMBER 2017
CERT 2461

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
Kelly's Appliance Center

Based in Cotati, CA

4.8 avg. star score from 229 Verified Customer Phone Survey Responses

(Reviews: Scroll down to read them.)

Our surveys of only verified real customers produce the country’s most accurate ratings of local companies. Kelly's Appliance Center scored Highest in Quality and Helpful Expertise and passed the credential-based checks to earn Diamond Certified.

A Star Equivalent Score is calculated for each verified customer rating by weighting the 1–10 Quality score, the YES/NO Loyalty (intent to return) score and the YES/NO Helpful Expertise score. If Helpful Expertise wasn’t surveyed or didn’t apply, it’s simply not shown.