Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
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Diamond certified companies are top rated and guaranteed

Why Trust Diamond Certified Movers Rated Highest in Quality and Helpful Expertise®?

Photo: Santa Rosa Moving & Storage ©2013

You are the customer. If your goal is to choose a moving company that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified mover. Each has been rated Highest in Quality and Helpful Expertise® in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top rated moving company and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you’ll never be fooled by fake reviews.

2) Statistical Reliability: A large, random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top rated status.

3) Full Disclosure: By clicking the name of a company above, you’ll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality and Helpful Expertise®–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified Resource eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

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Jay Lucas is president of Santa Rosa Moving & Storage, a Diamond Certified company. He can be reached at (707) 742-3978 or by email.

Jay Lucas

diamond certified contributor profile and expert article

Jay Lucas: A Moving Legacy

By James Florence, Diamond Certified Resource Reporter

ROHNERT PARK — As president of Santa Rosa Moving & Storage, Jay Lucas represents the third generation to run his family’s business. However, had it not been for certain technological advancements, he may have been in an altogether different industry. “My grandfather started this business in the late 1940s,” he explains. “Originally, it was a different sort of company—it sold firewood and ice, which at the time were the primary sources of heat and refrigeration. Most of the ice sales were to fishermen who worked in the Sausalito Harbor and wanted to keep their fish fresh. Of course, when modern heating and refrigeration came around, my grandfather’s business dried up pretty quickly. Since he still had a few delivery trucks and a warehouse, he decided to switch gears and get into moving and storage.”

Jay’s involvement in his family’s business began in his teen years, when he would help in the warehouse during the summers. “I enjoyed the moving trade from the beginning, primarily because of the variety,” he says. “There was always something new—no day was the same as the one before. After taking a few years off following high school, I returned in my mid-20s and started working as a furniture mover. From there, I moved up to doing dispatch and sales, became vice president of the company, and eventually took over ownership from my father.”

Today, Jay says his favorite part of his job is cultivating his team members. “I really enjoy working with my moving team. A lot of them are young folks who are transitioning from high school or college into a real career, and it’s very rewarding to know the skills they develop here will help them be successful later in life.”

A resident of San Rafael, Jay spends his time outside of work on a variety of pastimes and hobbies. “I have a couple of older cars that I enjoy working on and restoring,” he details. “I also enjoy outdoor activities like hiking, mountain biking and skiing.” Additionally, Jay likes spending time with his wife, Jennifer, and their three adult children.

In his life and career, Jay espouses the value of viewing things from alternate perspectives, particularly when it comes to conflicts. “I believe in showing others kindness and respect, even if we disagree on something,” he explains. “If there’s a problem, I really try to listen, take the other person’s perspective and see what I can do to help, as opposed to what I can do to further combat them. Obviously, you can’t please everyone, but if you make a sincere effort to make things right, you’ll be much more likely to achieve a resolution.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The Golden State Warriors. I know everybody roots for them these days, but I’ve been a fan for a long time, through the good times and the bad.

Q: Do you collect anything?
A: Not really, but I have a pretty good collection of my kids’ artwork from when they were growing up.

Q: What’s your favorite TV show?
A: “Seinfeld.”

Q: Music or talk radio?
A: Talk radio.

Q: What’s your favorite local restaurant?
A: La Ginestra in Mill Valley.

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5 Tips to Simplify Your Move


ROHNERT PARK — To minimize the stressfulness of your moving project, take proactive steps to simplify the process. Consider the following tips: Use an easy labeling system. For example, you can use colored tape to designate which boxes go into which rooms.… Read more

Expert Video Tip

Video: Tips to Simplify Your Move

Complete Video Transcription:

ROHNERT PARK — Host, Sarah Rutan: When preparing for a big move, you’ll want to make the process as simple as possible. Today we’re in Rohnert Park with… Read more

Darcy Quinn is owner of A and P Moving, Inc., a Diamond Certified company. She can be reached at (415) 669-4940 or by email.

Darcy Quinn

diamond certified contributor profile and expert article

Darcy Quinn: An Early Involvement

By James Florence, Diamond Certified Resource Reporter

NOVATO — Darcy Quinn has been working in the moving industry since she graduated college, but her initial involvement goes back even further. “My dad has worked for Bekins Van Lines since 1966, so I grew up around the business,” she explains. “When I was a little girl, I would go with him on weekends when he was managing office moves—he would pay me 25 cents a day to help out. Later, during high school and college, I continued to work with him during summer and winter breaks. In 2000, around the same time I graduated from college, he purchased the Novato Bekins Agency from Bekins Van Lines and invited me to be his office manager. I’ve been here ever since.”

Today as owner of A and P Moving, Inc. (which she co-owns with her father, Dale, and brother, Darin), Darcy says her favorite part of her job is the opportunity to interact with a variety of people. “I meet people from all walks of life, which keeps things interesting. Most of the people we move are going through some kind of life transition, so it’s rewarding and often inspiring to be a part of that.”

A resident of Novato (where she lives with her husband, Pat, and their two children), Darcy spends her time outside of work on a variety of active pastimes. “I love going hiking and running on local trails with our Australian Cattle Dog,” she details. “I also love music, as does my husband, so we enjoy going to concerts together. As far as family activities go, we like going to the beach and attending sports events.”

In regard to a professional philosophy, Darcy espouses the value of treating others like family. “We’re family-oriented people and that’s how we run our company,” she says. “I think the main reason we have such a loyal employee base is because we don’t view them as numbers but as valuable members of our company family. This philosophy also extends to how we interact with our customers. Ultimately, I think it comes down to respect. Regardless of the level of employee or size of the job, we aim to treat everyone with an equal amount of respect.”

When asked the first thing she’d do if she were to retire tomorrow, Darcy says she’d volunteer her time to a good cause. “I’ve always wanted to work with a nonprofit that benefits underprivileged people. Last year, my daughter and I volunteered at St. Anthony’s Soup Kitchen in San Francisco, and it was a very rewarding experience. It just felt good to make a difference in the lives of others and help them see there is hope beyond their current circumstances. So, if I were to retire from full-time work, I would definitely volunteer for a program like that on a more permanent basis.”

Ask Me Anything!

Q: What’s your favorite local restaurant?

A: Sol Food in San Rafael.

Q: What’s your favorite thing to do on a rainy day?

A: Go running with my dog.

Q: Do you collect anything?

A: I collect matchboxes. When I was a little girl, my dad traveled a lot for work and he always brought me matchboxes from wherever he’d been. I now have a huge, beautiful, eclectic collection of matchboxes, and I still collect them to this day.

Q: What’s your favorite magazine?

A: “Vanity Fair” because it has a little bit of everything. It has the juicy gossip, but it also has relevant stories about what’s going on in society today.

Q: What’s your favorite thing to eat for dessert?

A: Chocolate cake.

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Planning Ahead for a Move


NOVATO — When planning for a relocation, the biggest mistake people make is waiting until the last minute to contact a moving company. Movers’ schedules fill up quickly, especially during the peak season, which runs from April through September. If… Read more

Expert Video Tip

Video: Planning Ahead for Relocation

Complete Video Transcription:

NOVATO — Host, Sarah Rutan: When it comes to relocating, proper planning can help ensure a smooth move. To learn more, we’re in Novato with Scott… Read more




  • Mayflower Transit

  • Allied Van Lines

  • Bekins Van Lines

local moving companies
self-service moving companies
furniture moving companies
van lines
relocation movers
moving & storage companies
national movers
international moving companies
long-distance moving companies
household moving companies (residential movers)
commercial movers

heavy item moving
apartment moving services
packing services
military moving services
auto moving / car transport services
piano moving
antique moving
portable moving container services
full-service moving assistance
fragile item moving
office moving / corporate moving services

Agua Caliente
Alexander Valley
Bodega Bay
Boyes Hot Springs
Camp Meeker
Duncans Mills
El Verano
Fetters Hot Springs
Fort Ross
Glen Ellen
Mark West
Monte Rio
Rio Nido
Rohnert Park
Russian River
Russian River Meadows
Salmon Creek
Santa Rosa
Stewarts Point Rancheria
the Geysers
Sea Ranch
Two Rock
Valley Ford
Villa Grande


The following are associations and licencing agencies for moving companies and relocation services.

American Moving and Storage Association (AMSA) (http://www.moving.org/)
California Moving and Storage Association (CMSA) (http://www.thecmsa.org/)
California Public Utilities Commission (CPUC) (http://www.cpuc.ca.gov/) California Department of Consumer Affairs (DCA) (www.dca.ca.gov)
Department of Transportation (DOT) (www.dot.gov)
Federal Motor Carrier Safety Administration (FMSCA) (www.fmcsa.dot.gov)
Household Goods Forwarders Association of America (HGFAA) (www.hhgfaa.org/)
International Office Moving Institute (IOMA) (www.officemoves.com)
North American Movers Association (NAMA) (www.namovers.com)
Safety and Electronics Record System (SAFER) (www.safer.fmcsa.dot.gov)

Know What You Want
Knowing What You Want Before Hiring a Moving Company in Sonoma County

After you have done initial research, talk with a few of the local moving companies. Compile a list of questions that you want answered and use that list when talking to the moving companies. Write down each moving company’s answers.

Accept estimates from only those companies that meet or exceed your expectations. If they don’t give satisfactory answers to your questions, move on to the next company.

You will want to know what you need and expect from your moving company. Have an idea of your timeline and budget, special requests and any items that may make your move more difficult or different than the average move.

Here are some questions that you may want to ask:

  • Do I want a Diamond Certified moving company in Sonoma County that is rated best in quality and backed by the Diamond Certified Performance Guarantee?
  • Do I want the moving company to pack and move my belongings or just move my belongings?
  • Do the Sonoma County moving companies offer shipment tracking?
  • What is my budget for this move?
  • Do the moving companies charge for estimates?
  • What is my timeline for moving?
  • What personal and professional characteristics would I like my Sonoma County moving company to have such as good communication skills, timeliness, honesty, integrity, and reliability?
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What To Ask In Person
What to Ask of Sonoma County Moving Companies in Person

Once you have narrowed the field to a few of the best Sonoma County moving companies, make appointments with some of the best to come to your home to provide an estimate. Have a list of questions you want to ask, and write down each relocation company’s answers so you can accurately compare them later.

Questions you might want to ask include these:

  • How long will it take for you to load, move and unload?
  • What if some of my household items are damaged during the move?
  • How long will it take you to pack and move my belongings?
  • Will the movers assemble any of the furniture that has been taken apart for the move?
  • What kind of a guarantee do you have?
  • What does the warranty cover?
  • Do you charge for moving estimates?
  • Do you have liability and workers’ compensation insurance?
  • Will you provide a written contract?
  • Can you provide me with 10 references?
  • How long have you been in business?
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  • What To Ask References
    Question References of Good Moving Companies in Sonoma County

    It’s best to choose a Diamond Certified moving company because all certified companies have passed an in-depth rating process that most other companies can’t pass. If you want quality from a moving company in Sonoma County and the Greater Bay Area, you can have confidence choosing a Diamond Certified company.

    Diamond Certified reports are available online for all certified companies. And you’ll never be fooled by fake reviews. That’s because all research is performed in live telephone interviews of actual customers.

    If you can’t find a Diamond Certified moving company within reach, do some research on your own.

    It’s wise to call some references provided by your moving company. Keep in mind, though, that references provided to you by the moving company are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process.

    That’s because references given to customers from companies are cherry-picked instead of randomly selected from all their customers.

    So if you do call references, specifically ask for a list of the company’s 10 most recent customers. This will help avoid them giving you the names of only customers they know were satisfied.

    Questions to ask references include these:

    • Would you recommend this moving company to your friends and family?
    • Did they complete your move on time?
    • Did they show up at your home at the designated time?
    • Did they clean up after they completed the move?
    • When you need this work done in the future, will you choose this same company?
    • Did they keep communication with you up to date on the status of your move?
    • If you live in a smaller town such as Monte Rio, Roseland, Russian River and Villa Grande, did you have to pay extra for their travel expenses to your home?
    • Were you satisfied with the service from this moving company?
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  • Review Your Options
    Reviewing Your Options Before Hiring a Moving Company

    The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

    Your choice of a moving company in Sonoma Countyis an important decision.

    So before deciding on which moving company in Sonoma County is best for you, it’s important to consider the following questions.

    • Is this moving estimate with in my budget?
    • Is the local moving company knowledgeable about moving techniques and the specific needs of my job?
    • Does the moving company offer storage if I am not able to relocate immediately?
    • Can a stand-out Sonoma County moving company meet your needs when it comes to scheduling, customer service and experience?
    • Does the moving company offer a written warranty to back up their work?
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  • How To Work With
    How to Work With Your Sonoma County Moving Company

    After you have found a trustworthy Sonoma County moving company, you can have assurance as you begin the process of relocating that the move will be done well. Knowing that this moving company will take care of your move will allow you to focus your efforts on the other issues that need to be dealt with in the process of moving.

    Meet with the moving company. Using the notes that you have taken, accurately describe any problems or concerns that you have. Be very detailed and don’t be in a rush. It is as important for you to hear their suggestions and observations as it is for them to hear you. If you don’t understand something, ask for an explanation. You need to completely understand the plan for your move.

    Be sure to get all of the estimates in writing before any work begins. The final estimate should include an itemized list of the cost of supplies and the labor. Don’t ever sign a blank estimate.

    Signing the Contract With a Reliable Sonoma County Moving Company
    When you feel satisfied with the information you have received from your Sonoma County moving company and all of your questions have been answered, you are ready to sign the contract. Be sure that they have a phone number where you can be reached at any time so they will be able to keep you informed of the progress of your move.

    Expect the movers to stay within the estimate, although there are tariffs and other charges that may change during the move. If the actual moving costs exceed the original amount of the estimate, they will let you know.

    How to Get Ready for a Sonoma County Moving Company
    Professional movers are able to handle the very small to large aspects of their work. However, there are some things that you can do to prepare for them and to make their progress with your move go more smoothly and more quickly. Doing these things may even cut down on their labor costs.

    Get rid of any of your household items that you don’t want. Sort through your closets, rooms and garages for anything you might want to give or throw away. Don’t pack up every item that you own. Everyone collects some junk and now is the time to get rid of it. You might even consider holding a garage sale to help get rid of some of the items you don’t want to move. Moving costs are figured by weight and there’s no point in wasting money shipping things that you don’t want.

    Begin planning and organizing your move as soon as you know you will be moving. Get a notebook and put all important phone numbers in it. Anything that pertains to your move will go in this notebook. Also, you will need to keep track of important documents such as maps or brochures of services, etc. Having everything in one place will help reduce the stress already associated with moving. It will also enable you to answer questions quickly when you have one resource for your information.

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  • Be a Good Customer
    How to Be a Good Sonoma County Moving Company Customer

    It’s your professional movers’ responsibility to move you using the best possible techniques. But you play a big part in the success of your move, too.

    Here are a few simple steps you can take to be a good customer when hiring a Sonoma County mover.

    • Be clear and upfront with the moving company. Let them know what you want from your move, the long-term outcome you’re expecting and specific ways they can satisfy your expectations.
    • Pay for the moving services promptly.
    • Ask your mover if you should call to check on the progress or if he will call you with updates.
    • Be sure your service representative has a phone number where they can reach you at all times while they’re moving. The work will move along more smoothly if your moving company can reach you for any necessary updates, questions or work authorizations.
    • When your contractor contacts you, return calls promptly to keep the moving company on schedule.
    • Remember, a friendly smile goes a long way.
    • Before you hire a moving company in Sonoma County, restate your expectations and goals, and reiterate to the moving company’s representative your understanding of the agreement. Most problems with local movers occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.

    Why would you want to be a good customer? Moving companies in Sonoma County appreciate customers who are straightforward, honest and easy to work with.

    Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. Things may very well go smoother and any problems may be more easily resolved.

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Check The Work
Using the Invoice to Verify the Moving Services Rendered

When your move is complete, most movers will give you an invoice that details the completed move.

Your invoice should include:

  • The mover’s name, physical address and license number.
  • The total cost for the move including supplies and the amount due for labor.
  • A list of all moving services performed.
  • Any applicable warranties or guarantees provided by the moving company.
  • An itemized list of all moving supplies purchased (if applicable).
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Written Warranties
Request Guarantees From Your Sonoma County Moving Company

Most good moving companies in Sonoma County offer some type of warranty on their moving services. All details of the warranty should be provided to you in writing for your protection and that of your movers.

Carefully review the written warranty to be sure it corresponds with and includes all items you were verbally promised. This information should include:

  • The moving company’s name and physical address.
  • The moving company’s license number.
  • All terms, limitations and exclusions to the warranties.
  • Which type of warranty you have purchased: full value, released value, declared value
  • Your responsibility if you need to file a claim.
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Top 10 Requests
Most Common Sonoma County Moving Services

The top requests for moving company services in Sonoma County include:

Full Valuation Protection
Full valuation protection is a comprehensive protection plan for you belongings. It is the most comprehensive coverage.

A dishpack is a box that is specifically designed for packing dishes. It helps prevent breakage.

Accessorial Services
Accessorial services are addition moving services that are done by your moving company. These services can include packing, unpacking, and crating. These services cost extra, so ask for them to be written into your estimate if you expect to use more than just basic moving services.

Appliance Service
Appliance Service is a service for special packing for electrical appliances. This packing keeps the appliances safe during the move or for shipping.

Full-service Packing
Full-service packing is offered by movers. Full-service packing provides all of the supplies for packing your belongings. This includes boxes, tape and wrap. All of the packing is done by the moving company.

Shuttle Service
Shuttle service is the use of a smaller vehicle when the residence cannot be reached with the normal moving equipment.

Unpacking Services
Unpacking services are provided by the moving company. The packed items are unpacked by a professional crew.

Storage-in-transit allows your belongings to be temporarily stored until the scheduled delivery. This is an additional charge.

Storage is a place where you household items are kept until they need to be moved.

Packing Service
Packing service is a service provided by the moving company to prepare and pack your household items for the move. This is done by a professional crew.

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Glossary Of Terms
Glossary of Terms for Local Moving Companies

additional moving services
Additional moving services are added services that you need to have done such as packing or unpacking. There may be additional charges for additional services.

Also known as: accessorial moving services

advanced charges
Advanced charges are related to moving services that are not performed by the moving company but by a third party. These charges are usually added to your moving company’s charges.

Also known as: advanced charge

Agents represent moving companies and act on behalf of them.

Also known as: moving agents

appliance service
Appliance service is the work done for electrical appliances to keep them safe during shipping.

bill of lading
Bill of lading is the contract and the receipt for your moved items. Don’t sign the bill of lading if there is anything you disagree with.

Also known as: order number

bulky items
Bulky items are items that have a low weight compared to its size such as a camper or golf cart. These items cost extra.

The carrier is the mover that will be transporting your household items.

Also known as: mover, moving company

A claim is a statement of loss or damage that has occurred to your household items while they were in your mover’s care.

C.O.D. is when payment is required at the time of delivery. This is usually when a private shipper delivers to a destination and then payment is required at the delivery.

Also known as: cash on delivery

declared valuation
Declared valuation is the amount of value of your household items that are being shipped.

Also known as: declared value

A dishpack is a box that is specifically used for packing dishes.

Also known as: dishpacks

Driver is the driver or operator of your moving truck and also may be the supervisor of the move including the loading and unloading, etc.

expedited service
Expedited service is an arrangement with the moving company to do the move by a set date.

Also known as: expedited moving

full service moving company
Full service moving companies are those that provide all services required for a successful move, including packing, loading, moving, unpacking/belonging delivery.

full-service packing
Full-service packing will provide the packing and includes all of the supplies such as boxes needed for the packing.

Also known as: full-service moving

gross weight
Gross weight is the weight of the moving truck after your household goods have been loaded.

guaranteed pickup and delivery service
Guaranteed pickup and delivery service is a guaranteed date of service and if the mover does not meet the guaranteed date they will provide some type of reimbursement.

high value article
High value articles are items that are being moved which are valued at more than $100 per pound.

Also known as: high value articles

Inventory is a list of your household items. This list will give a description and also note the condition of each item.

long distance moving company
Long distance moving companies are those that move households and businesses over long distances. Some long distance carriers are affiliated with national van lines or international shipping companies, which allow them to provide service across state lines and internationally.

Also known as: long distance moving companies

moving company
A moving company is the company that arranges and conducts the transport of your household items to a new location.

Also known as: mover

moving company prices
Moving company prices are the prices charged by the moving company and may be specific to that company.

Also known as: moving company price

moving process
Moving process is the process or course of moving including plans, packing, loading, unloading, etc.

order for service
Order for service authorizes the moving company to transport your household items.

packed by owner
Packed by owner simply means that you will be doing all of the packing for your move. A driver does have the right to inspect boxes that he/she does not feel are packed safely.

Also known as: PBO

peak season rates
Peak season rates are the charges that may be charged during the summer months when the line haul charges are higher.

pickup and delivery charge
Pickup and delivery charges are charges that are for taking your shipment between the storage in transit and your home.

Also known as: pickup and delivery charges

shuttle service
Shuttle service is the use of a smaller vehicle when the residence cannot be reached with the normal moving equipment.

Also known as: auxiliary service, shuttle truck

Storage-in-transit is the temporary storage of your belongings waiting on further transportation. There may be a maximum total for days of storage

Also known as: SIT

Valuation is how much your shipment is worth. This is an important figure because it will help determine what restitution is paid if there is any damage or loss of items during the move.

Also known as: value

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Frequently Asked Questions
Frequently Asked Questions for Moving Companies

Q: Why choose a Diamond Certified moving company?
A: Diamond Certified helps you choose a moving company with confidence by offering a list of top rated local companies that have passed the country’s most in-depth rating process. Only moving companies rated Highest in Quality and Helpful Expertise® earn the prestigious Diamond Certified award. Most companies can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee, so you’ll feel confident choosing a Diamond Certified moving company.

Q: When should I call and arrange for a moving company?
A: As soon as you know you are going to move is the best time to call. The more lead time you give the company, the more probability they will be able to move you at your requested time. Most companies want to comply with your dates. If your moving time is critical because of other factors such as an expiration of a lease, you may need to choose an extra-cost service.

Q: How does a binding estimate work?
A: A binding estimate is the cost of service given in advance of the move. This estimate is only valid for the specified time. If you add additional services, there will be an additional charge.

Q: Is there a good time of year to move?
A: Most movers would tell you the best time to choose is any other time than summer, the holidays, or the end of the month. During these times moving equipment is in high demand. However, the choice is really up to you and you need to factor in other issues for your family such as school periods and if the family will need to be separated.

Q: Should I get an in-person estimate from local movers?
A: Most movers can give you an approximate cost by knowing the size of your house. However, to get a really accurate estimate, the moving company will need to actually survey your household items that need to be moved. These estimates are only estimates and there may be additional charges such as charges for distance and weight of shipment.

Q: Are my household items protected against damage while they are being transported?
A: Yes, but there are different protections to choose from. Depending upon the program you choose, you can have full value coverage to a released rate.

Q: What if items are damaged by the moving company in-transit or during packing or unpacking?
A: If the damage is visible at the time of unloading, let the driver know immediately. Also, contact the moving company and make them aware of the damage. The moving company will tell you how to file a claim. Do not throw away any damaged item until your claim has been finalized.

Q: When will the inventory of my household goods happen?
A: The inventory should take place right before the loading. Notes will be made of all of your furniture and household items that may have damage already or show wear. You will also have the opportunity to add anything to the notes that you feel is applicable.

When the inventory is complete, the paperwork will be signed by the mover and by you. Be sure that the notes are correct. Your copy and the bill of lading will be given to you. You will need these when you receive your household goods.

When your shipment arrives, you will ned to check the inventory with the items being delivered. Keep track of damages and notify the driver. After the unloading, you will need to sign the inventory. Do not sign if you are not sure of any of the items.

Q: Is it necessary for me to be present for the whole move?
A: It is important for you to be there or that you designate someone to be there. You need to have a responsible party there who can sign the paperwork and do a walk through of the house when everything is loaded. It is important that nothing gets left behind.

Q: How many estimates should I get?
A: An estimate is not an exact number but an educated guess of how much the moving company expects your move to cost. This is based on the items you need to have moved and the fees they movers have to pay and the distance. It is recommended that you have three different companies give you an estimate so you can compare movers, their services their rates.

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