Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

Diamond certified companies are top rated and guaranteed

Why Trust Diamond Certified Movers Rated Highest in Quality?

Photo: AMS Bekins (2012)

You are the customer. If your goal is to choose a moving company that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified mover. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated moving company and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you'll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you'll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

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DIAMOND CERTIFIED EXPERT CONTRIBUTORS IN THE San Mateo County – Movers CATEGORY

Greg Wolfe is a relocation specialist with AMS Bekins, a Diamond Certified company since 2011. He can be reached at (650) 288-6734 or by email.

Greg Wolfe

diamond certified contributor profile and expert article

Greg Wolfe: A Family Affair

By James Florence, Diamond Certified Program Reporter

BURLINGAME — Growing up around his grandfather’s business, Greg Wolfe says it was only natural for him to get involved in the moving industry. “As a child, I had no shortage of moving boxes to play in,” he laughs. “My grandfather started AMS Bekins more than 60 years ago, and the company is now in its fourth generation of family involvement, so it’s basically been a family affair. As a teenager, I started working in the warehouse and helping out on small jobs. When I was 18, I obtained my ‘B’ commercial license, and by 21 I had upgraded to an ‘A’ license.”

Greg says his favorite part of his job is giving reassurance to frazzled customers. “As you can imagine, moving is a highly stressful event for most people. Everyone in my family has a very patient temperament, which, combined with our years of experience, enables us to facilitate any situation gracefully and effectively. It’s very rewarding to see the relief in our customers’ eyes when we tell them we’re there to handle everything for them.”

Born and raised in San Jose, Greg now resides in Pleasanton with his wife, Rebecca, and their children. Outside of work, he enjoys participating in active pastimes with his family. “We’re very much into sports and fitness; we’ve even had the whole family in martial arts at the same time,” he says. “We’re also huge San Francisco Giants fans—from the first day of Spring Training to the playoffs, we’re all about baseball. Our company actually has an account with the Giants, so we get to move them to and from Spring Training every year, which is a pleasure.”

In his life and career, Greg has adopted a set of professional principles passed down by his father. “Early on, my father taught me the two mantras we go by here at AMS Bekins,” he explains. “One is, ‘Everything is negotiable except integrity,’ and the other is, ‘Everybody has the same job description: help people.’ We try to incorporate these principles in everything we do, which I think is manifested in our honesty and helpful customer service.”

When asked the first thing he’d do if he could retire tomorrow, Greg says he’d take an extended family vacation. “I would take my whole family, including my adult children’s spouses and my grandkids, and go on a road trip across America. Of course, we’d have to find a pretty big vehicle first.”

Ask Me Anything!

Q: If you were going to sing karaoke, what song would you choose?
A: I would sing “All of Me” by John Legend and dedicate it to my wife.

Q: If you could time travel, would you go to the past or the future?
A: The past. I think we can gain a lot of perspective from seeing how people dealt with challenges and adversity in the past.

Q: What’s your favorite local restaurant?
A: Tadich Grill in downtown San Francisco.

Q: Ever had a conversation with a famous person?
A: I spent some time with Willie Mays once, which was a childhood dream come true.

Q: What’s your favorite snack?
A: Popcorn.

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The Importance of an Accurate Moving Estimate

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BURLINGAME — When preparing for a big move, in addition to choosing a reputable moving company, you’ll want to make sure the company provides you with a thorough, accurate estimate. To do this, an estimator will need to come to… Read more

Expert Video Tip

Video: Ensuring Accuracy with Your Moving Estimate

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Complete Video Transcription:

BURLINGAME — Host, Sarah Rutan: When preparing for a big move, be sure that your moving company provides you with an estimate that is both responsible and… Read more

SELECTED PHOTOS FROM THESE TOP RATED COMPANIES

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INDUSTRY INFORMATION AND RESEARCHED ARTICLES BY THE DIAMOND CERTIFIED RESOURCE

  • Mayflower Transit

  • Allied Van Lines

  • Bekins Van Lines

national movers
international moving companies
van lines
long-distance moving companies
local moving companies
furniture moving companies
relocation movers
self-service moving companies
household moving companies (residential movers)
commercial movers
moving & storage companies

heavy item moving
apartment moving services
piano moving
antique moving
fragile item moving
office moving / corporate moving services
auto moving / car transport services
packing services
military moving services
portable moving container services
full-service moving assistance

Atherton
Belmont
Brisbane
Broadmoor Village
Burlingame
Colma
Daly City
East Palo Alto
El Granada
Emerald Hills
Foster City
Half Moon Bay
Hillsborough
La Honda
Loma Mar
Menlo Park
Millbrae
Montara
Moss Beach
Pacifica
Palomar Park
Pescadero
Portola Valley
Princeton by the Sea
Redwood City
San Bruno
San Carlos
San Gregorio
San Mateo
Sharp Park
South SF
West Menlo Park
Woodside

94002
94005
94010
94011
94014
94015
94016
94017
94018
94019
94020
94021
94025
94026
94027
94028
94030
94037
94038
94044
94060
94061
94062
94063
94064
94065
94066
94070
94074
94080
94083
94096
94098
94128
94401
94402
94403
94404

The following are associations and licencing agencies for moving companies and relocation services.

American Moving and Storage Association (AMSA) (http://www.moving.org/)
California Moving and Storage Association (CMSA) (http://www.thecmsa.org/)
California Public Utilities Commission (CPUC) (http://www.cpuc.ca.gov/) California Department of Consumer Affairs (DCA) (www.dca.ca.gov)

Department of Transportation (DOT) (www.dot.gov)
Federal Motor Carrier Safety Administration (FMSCA) (www.fmcsa.dot.gov)
Household Goods Forwarders Association of America (HGFAA) (www.hhgfaa.org/)
International Office Moving Institute (IOMA) (www.officemoves.com)
North American Movers Association (NAMA) (www.namovers.com)
Safety and Electronics Record System (SAFER) (www.safer.fmcsa.dot.gov)

Know What You Want
Exploring Your Options Before Hiring a Moving Company in San Mateo County

After you have done initial research, talk with a few of the local moving companies. Compile a list of questions that you want answered and use that list when talking to the moving companies.

Write down each moving company's answers. You want to get estimates from only those companies that meet or exceed your expectations. If they don't give satisfactory answers to your questions, move on to the next company.

You will want to know what you need and expect from your moving company. Have an idea of your timeline and budget, etc.

Here are some questions that you may want to ask:

  • Do I want a Diamond Certified company that is rated best in quality and backed by the Diamond Certified Guarantee?
  • Do I want the moving company to pack and move my belongings or just move my belongings?
  • Do they offer shipment tracking?
  • What is my budget for this move?
  • Do they charge for estimates?
  • What is my timeline for moving?
  • What personal and professional characteristics would I like my San Mateo County moving companyto have such as good communication skills, timeliness, honesty, integrity, and reliability?
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What To Ask In Person
Requesting Information In Person With a Moving Company in San Mateo County

Once you have narrowed the field to a few of the best San Mateo County moving companies, visit a few of these in person to meet their representative. Bring your list of questioins and write down each company's answers.

Questions you might want to ask include these:

  • How long will it take for you to load, move and unload?
  • Will the movers assemble any of the furniture that has been taken apart for the move?
  • What kind of a guarantee do you offer on moving services?
  • What does the warranty cover?
  • Do you charge for estimates?
  • Do you have liability and workers' compensation insurance?
  • Will you provide a written contract?
  • Can you provide me with 10 references?
  • How long have you been in business?
  • What if some of my household items are damaged during the move?
  • How long will it take you to pack and move my belongings?
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  • What To Ask References
    Questions to Ask Previous Customers of San Mateo Moving Companies

    It's best to choose a Diamond Certified moving company because all certified companies have passed an in-depth ratings process that most other companies can't pass. If you want quality from a moving company in San Mateo County, you can have confidence choosing a Diamond Certified company. Diamond Certified reports are available online for all certified companies.

    And you'll never be fooled by fake reviews. That's because all research is performed in live telephone interviews of actual customers.

    If you can't find a Diamond Certified moving company within reach, you'll have to do some research on your own. If you do, it's wise to call some references provided by your moving company. Keep in mind, though, that references provided to you by the moving company are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process.

    That's because references given to customers from companies are cherry-picked instead of randomly selected from all their customers. So the contractors will likely give you a few customers to call that they know are satisfied.

    If you do call references on your own, specifically ask for a list of the company's 10 most recent customers. This will help avoid them giving you the names of only customers they know were satisfied.

    Questions for references include these:

    • Would you recommend this moving company to your friends and family?
    • Were you satisfied with the service from this moving company?
    • Did they complete your move on time?
    • Did they show up at your home at the designated time?
    • Did they clean up after they completed the move?
    • When you need this work done in the future, will you choose this same company?
    • Did they keep communication with you up to date on the status of your move?
    • If you live in a smaller town such as Hillsborough, La Honda, Loma Mar and Millbrae, did you have to pay extra for their travel expenses to your home?
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  • Review Your Options
    Deciding on the Best Moving Company in San Mateo County for You

    The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

    Your choice of a moving company in San Mateo County is an important decision.

    So before deciding on which moving company in San Mateo County is best for you, it's important to consider the following questions.

    • Is this moving estimate within my budget?
    • Can the moving company in San Mateo County meet your needs when it comes to scheduling, customer service and experience?
    • Does the moving company offer a written warranty to back up their work?
    • Is the moving company I'm considering knowledgeable about moving techniques and the specific needs of my job?
    • Does the moving company offer storage if I am not able to relocate immediately?
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  • How To Work With
    Now That You Have Found a San Mateo County Moving Company

    After you have found a reliable San Mateo County moving company, you will have peace of mind and assurance as you begin the process of relocating that the move will be done well.

    Knowing that this moving company will take care of your move will allow you to focus your efforts on the other issues that need to be dealt with in the process of moving.

    Meet with the mover. Use the notes that you have taken so you can accurately describe any problems or concerns that you have. Be as detailed as possible and don't be in a rush. It is as important for you to hear their suggestions and observations as it is for them to hear you.

    If you don't understand something, ask for an explanation. You need to completely understand the plan for your move.

    Be sure to get all estimates in writing before any work begins. The estimate should include an itemized list of the cost of supplies and the labor. Don't ever sign a blank estimate.

    Accepting A Contract With a San Mateo County Moving Company
    When you feel satisfied with the information you have received from your San Mateo County moving company and feel like all of your questions have been answered, sign the contract. Be sure that they have a phone number where you can be reached at all times so they will be able to keep you informed of the progress of your move.

    Expect the movers to stay within the estimate, although there are tariffs and other charges that may change at the time of the move. However, if the actual moving costs exceed the original amount of the estimate, they will let you know.

    Preparing to Make the Move Easier With a San Mateo County Moving Company
    Professional movers are able to handle the very small to very large aspects of their work. However, there are some things that you can do to prepare for them and to make their progress with your move go more smoothly and more quickly. Doing these things may even cut down on their labor costs.

    Begin planning and organizing your move as soon as you know you will be moving. Get a notebook and put all important phone numbers in it. Also, you will need to keep track of important documents such as maps or brochures of services, etc. Having everything in one place will help reduce the stress already associated with moving.

    Get rid of any household items that you don't want. Sort through your closets, rooms and garages for anything you might want to give or throw away. Don't pack up every item that you own. Everyone collects some junk and now is the time to get rid of it. You might even consider holding a garage sale to help get rid of some of the items you don't want to move. Moving costs are figured by weight and there's no point in wasting money shipping things that you don't want.

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  • Be a Good Customer
    Being a Good San Mateo Moving Company Customer

    It's the mover's responsibility to move you using the best possible techniques. But you play a big part in the success of your move, too.

    Here are a few simple steps you can take to be a good customer when hiring a San Mateo County mover.

    • Be clear and upfront with the moving company. Let them know what you want from your move, the long-term outcome you're expecting and specific ways they can satisfy your expectations.
    • Pay for the move promptly.
    • Ask your mover if you should call to check on the progress or if he will call you with updates.
    • Be sure your service representative has a phone number where they can reach you at all times while they're moving. The work will move along more smoothly if your moving company can reach you for any necessary updates, questions or work authorizations.
    • When your contractor contacts you, return calls promptly to keep the moving company on schedule.
    • Remember, a friendly smile goes a long way.
    • Before you hire a moving company in San Mateo County, restate your expectations and goals, and reiterate to the moving company's representative your understanding of the agreement. Most problems with local movers occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.

    Why would you want to be a good customer? Moving companies in San Mateo County appreciate customers who are straightforward, honest and easy to work with.

    Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. Things may very well go smoother and any problems may be more easily resolved.

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Check The Work
Examine the Invoice and Your Delivered Household Items

When your move is complete, most movers will give you an invoice that details the completed move.

A complete invoice should include:

  • The San Mateo mover's name, physical address and license number.
  • Any applicable warrantees or guarantees provided by the moving company.
  • An itemized list of all the supplies purchased.
  • The total cost for the move including supplies and the amount due for labor.
  • A list of all services performed.
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Written Warranties
Protect Yourself With Written Guarantees for Moving Services

Most good moving companies will offer some time of warranty on the move. All details of the warranty should be provided to you in writing.

For your protection, this information should include:

  • The moving company's name, physical address and license number.
  • Terms, limitations and exclusions.
  • Which type of warranty you have purchased: full value, released value, declared value
  • Your responsibility if you need to file a claim.
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Top 10 Requests
Most Popular San Mateo County Moving Company Services

The top requests for moving company services in San Mateo County are listed below.

Appliance Moving Services
Appliance Service is a service for special packing for electrical appliances. This packing keeps the appliances safe during the move or for shipping.

Full-service Packing
Full-service packing is offered by movers. Full-service packing provides all of the supplies for packing your belongings. This includes boxes, tape and wrap. All of the packing is done by the moving company.

Shuttle Service
Shuttle service is the use of a smaller vehicle when the residence cannot be reached with the normal moving equipment.

Full valuation protection
Full valuation protection is a comprehensive protection plan for you belongings. It is the most comprehensive coverage.

Dishpack
A dishpack is a box that is specifically designed for packing dishes. It helps prevent breakage.

Accessorial Services
Accessorial services are addition moving services that are done by your moving company. These services can include packing, unpacking, and crating. These services cost extra.

Unpacking Services
Unpacking services are provided by the moving company. The packed items are unpacked by a professional crew.

Storage-in-Transit
Storage-in-transit allows your belongings to be temporarily stored until the scheduled delivery. This is an additional charge.

Storage
Storage is a place where you household items are kept until they need to be moved.

Packing Service
Packing service is a service provided by the moving company to prepare and pack your household items for the move. This is done by a professional crew.

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Glossary Of Terms
Glossary of Terms for Local Moving Companies

additional moving services
Additional moving services are added services that you need to have done such as packing or unpacking. There may be additional charges for additional services.

Also known as: accessorial moving services

advanced charges
Advanced charges are related to moving services that are not performed by the moving company but by a third party. These charges are usually added to your moving company's charges.

Also known as: advanced charge

agent
Agents represent moving companies and act on behalf of them.

Also known as: moving agents

appliance service
Appliance service is the work done for electrical appliances to keep them safe during shipping.

bill of lading
Bill of lading is the contract and the receipt for your moved items. Don't sign the bill of lading if there is anything you disagree with.

Also known as: order number

bulky items
Bulky items are items that have a low weight compared to its size such as a camper or golf cart. These items cost extra.

carrier
The carrier is the mover that will be transporting your household items.

Also known as: mover, moving company

claim
A claim is a statement of loss or damage that has occurred to your household items while they were in your mover's care.

C.O.D.
C.O.D. is when payment is required at the time of delivery. This is usually when a private shipper delivers to a destination and then payment is required at the delivery.

Also known as: cash on delivery

declared valuation
Declared valuation is the amount of value of your household items that are being shipped.

Also known as: declared value

dishpack
A dishpack is a box that is specifically used for packing dishes.

Also known as: dishpacks

driver
Driver is the driver or operator of your moving truck and also may be the supervisor of the move including the loading and unloading, etc.

expedited service
Expedited service is an arrangement with the moving company to do the move by a set date.

Also known as: expedited moving

full service moving company
Full service moving companies are those that provide all services required for a successful move, including packing, loading, moving, unpacking/belonging delivery.

full-service packing
Full-service packing will provide the packing and includes all of the supplies such as boxes needed for the packing.

Also known as: full-service moving

gross weight
Gross weight is the weight of the moving truck after your household goods have been loaded.

guaranteed pickup and delivery service
Guaranteed pickup and delivery service is a guaranteed date of service and if the mover does not meet the guaranteed date they will provide some type of reimbursement.

high value article
High value articles are items that are being moved which are valued at more than $100 per pound.

Also known as: high value articles

inventory
Inventory is a list of your household items. This list will give a description and also note the condition of each item.

long distance moving company
Long distance moving companies are those that move households and businesses over long distances. Some long distance carriers are affiliated with national van lines or international shipping companies, which allow them to provide service across state lines and internationally.

Also known as: long distance moving companies

moving company
A moving company is the company that arranges and conducts the transport of your household items to a new location.

Also known as: mover

moving company prices
Moving company prices are the prices charged by the moving company and may be specific to that company.

Also known as: moving company price

moving process
Moving process is the process or course of moving including plans, packing, loading, unloading, etc.

order for service
Order for service authorizes the moving company to transport your household items.

packed by owner
Packed by owner simply means that you will be doing all of the packing for your move. A driver does have the right to inspect boxes that he/she does not feel are packed safely.

Also known as: PBO

peak season rates
Peak season rates are the charges that may be charged during the summer months when the line haul charges are higher.

pickup and delivery charge
Pickup and delivery charges are charges that are for taking your shipment between the storage in transit and your home.

Also known as: pickup and delivery charges

shuttle service
Shuttle service is the use of a smaller vehicle when the residence cannot be reached with the normal moving equipment.

Also known as: auxiliary service, shuttle truck

storage-in-transit
Storage-in-transit is the temporary storage of your belongings waiting on further transportation. There may be a maximum total for days of storage

Also known as: SIT

valuation
Valuation is how much your shipment is worth. This is an important figure because it will help determine what restitution is paid if there is any damage or loss of items during the move.

Also known as: value

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Frequently Asked Questions
Frequently Asked Questions for Professional Moving Companies

Q: Why choose a Diamond Certified moving company?
A:Diamond Certified helps you choose a moving company with confidence by offering a list of top-rated local companies who have passed the country's most in-depth rating process. Only moving companies rated Highest in Quality earn the prestigious Diamond Certified award. Most companies can't pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee . So you'll feel confident choosing a Diamond Certified moving company.

Q: When should I call and arrange for a moving company?
A: As soon as you know you are going to move is the best time to call. The more lead time you give the company, the more probability they will be able to move you at your requested time. Most companies want to comply with your dates. If your moving time is critical because of other factors such as an expiration of a lease, you may need to choose an extra-cost service.

Q: How does a binding estimate work?
A: A binding estimate is the cost of service given in advance of the move. This estimate is only valid for the specified time. If you add additional services, there will be an additional charge.

Q: Is there a good time of year to move?
A: Most movers would tell you the best time to choose is any other time than summer, the holidays, or the end of the month. During these times moving equipment is in high demand. However, the choice is really up to you and you need to factor in other issues for your family such as school periods and if the family will need to be separated.

Q: Should I get an in-person estimate from local movers?
A: Most movers can give you an approximate cost by knowing the size of your house. However, to get a really accurate estimate, the moving company will need to actually survey your household items that need to be moved. These estimates are only estimates and there may be additional charges such as charges for distance and weight of shipment.

Q: Are my household items protected against damage while they are being transported?
A: Yes, but there are different protections to choose from. Depending upon the program you choose, you can have full value coverage to a released rate.

Q: What if items are damaged by the moving company in-transit or during packing or unpacking?
A: If the damage is visible at the time of unloading, let the driver know immediately. Also, contact the moving company and make them aware of the damage. The moving company will tell you how to file a claim. Do not throw away any damaged item until your claim has been finalized.

Q: When will the inventory of my household goods happen?
A: The inventory should take place right before the loading. Notes will be made of all of your furniture and household items that may have damage already or show wear. You will also have the opportunity to add anything to the notes that you feel is applicable.

When the inventory is complete, the paperwork will be signed by the mover and by you. Be sure that the notes are correct. Your copy and the bill of lading will be given to you. You will need these when you receive your household goods.

When your shipment arrives, you will ned to check the inventory with the items being delivered. Keep track of damages and notify the driver. After the unloading, you will need to sign the inventory. Do not sign if you are not sure of any of the items.

Q: Is it necessary for me to be present for the whole move?
A: It is important for you to be there or that you designate someone to be there. You need to have a responsible party there who can sign the paperwork and do a walk through of the house when everything is loaded. It is important that nothing gets left behind.

Q: How many estimates should I get?
A: An estimate is not an exact number but an educated guess of how much the moving company expects your move to cost. This is based on the items you need to have moved and the fees they movers have to pay and the distance. It is recommended that you have three different companies give you an estimate so you can compare movers, their services their rates.

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