Diamond Certified Company Report

Degree HVAC, Inc.

Diamond Certified Company Report

Degree HVAC, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 116 VERIFIED CUSTOMERS i

J. S. C.

VERIFIED Degree HVAC, Inc. CUSTOMER

1 of 116

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them. They are thorough and they resolve any problems I have.

I like their attitude. They get the job done and they make sure that it turns out right.

K. D. G.

VERIFIED Degree HVAC, Inc. CUSTOMER

2 of 116

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am a facility manager and have worked for 2 corporations. I have used Degree for both companies and they have done extremely well for both of those companies.

They put my company and my requests as a priority.

Bob H.

VERIFIED Degree HVAC, Inc. CUSTOMER

3 of 116

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them to anyone who has HVAC problems.

They are personable, family run and local people who seem responsive. I never get forwarded to a machine and there is always someone to talk to.

Read All 116 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Degree HVAC, Inc. provides a wide range of HVAC and plumbing services for residential, commercial, and industrial clients throughout San Mateo County. In addition to repairing and installing all types of heating, air conditioning, and plumbing systems, the company offers various products and services that are designed to improve indoor air quality.

Owner Rick Lazzarini says much of Degree HVAC’s success can be attributed to its customer-oriented business practices. “Our clients spend the majority of their lives inside their homes, so we believe it’s important to make those spaces as comfortable as possible. Ultimately, we want each customer to end up with a great system that improves their life for a fair price.”

Degree HVAC emphasizes quality control in every aspect of its operations, which Mr. Lazzarini says is important for upholding the high standards set by the company’s owners. “From our office staff to our estimators and field managers, everyone who works here is dedicated to providing excellent services and products. We’ve been able to keep a loyal clientele base over the years, and quality control is a big reason for that.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Degree HVAC, Inc.

COMPANY CONTACT
Service AREA

San Mateo County

SERVICES PERFORMED

Indoor Air Quality
HVAC Maintenance, Installation & Repairs
Plumbing Maintenance, Installation & Repairs

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Degree HVAC, Inc.

Degree HVAC installed this residential furnace and ducting.

Company Profile

Degree HVAC, Inc. provides a wide range of HVAC and plumbing services for residential, commercial, and industrial clients throughout San Mateo County. In addition to repairing and installing all types of heating, air conditioning, and plumbing systems, the company offers various products and services that are designed to improve indoor air quality.

Owner Rick Lazzarini says much of Degree HVAC’s success can be attributed to its customer-oriented business practices. “Our clients spend the majority of their lives inside their homes, so we believe it’s important to make those spaces as comfortable as possible. Ultimately, we want each customer to end up with a great system that improves their life for a fair price.”

Degree HVAC emphasizes quality control in every aspect of its operations, which Mr. Lazzarini says is important for upholding the high standards set by the company’s owners. “From our office staff to our estimators and field managers, everyone who works here is dedicated to providing excellent services and products. We’ve been able to keep a loyal clientele base over the years, and quality control is a big reason for that.”

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Company Philosophy

“We strive to maintain lasting relationships with our clients—their satisfaction is important to us, and we want them to know they can depend on us to be there whenever they have heating, cooling or air quality needs. Regardless of the size of the job, we provide every customer with the same level of attention.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for HVAC contractors that have earned the prestigious Diamond Certified award. For Degree HVAC, Inc., the key to keeping a satisfied customer base is providing the kind of workmanship and service that generates natural growth. “We aren’t big on advertising; we prefer to let our customers speak for us,” says Controller Christina Lazzarini. “Our growth over the past 10 years has been primarily driven by word of mouth, which shows the impact customer satisfaction can have.”

Degree HVAC has been providing HVAC and plumbing services for residential, commercial, and industrial clients throughout San Mateo County since 2005. The company has the training and equipment to repair and install all types of heating, air conditioning, and plumbing systems, and it offers numerous products and services that are designed to improve indoor air quality through contaminant removal and humidity control.

Unlike HVAC contractors that hire inexperienced technicians in an effort to minimize their operating costs, Degree HVAC goes to the extra mile to ensure its technicians are thoroughly trained. “As both union and SMACNA members, we’re accountable for keeping our technicians at the top of their game,” affirms Ms. Lazzarini. “By making training a top priority, we can ensure our team members have above-average skills and industry knowledge.”

Another distinguishing attribute of Degree HVAC is its versatile range of capabilities. “Each of our owners has a specific sphere of expertise—Rick specializes in the construction and design side while Trini’s specialty is service,” explains Ms. Lazzarini. “Because of this, we’re able to offer the best of both worlds. Regardless of a client’s HVAC needs, they’re going to get knowledgeable, high-quality service.”

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Industry Info

If you’re interested in improving your HVAC system’s performance, consider getting a smart thermostat.

On average, heating and cooling comprises half of a home’s annual energy consumption, so if you’re looking to cut costs, your HVAC system should be the first place you look. One worthwhile measure is purchasing a “smart” thermostat such as the Nest Learning Thermostat. By learning your temperature preferences and daily routine, the thermostat creates a schedule that optimizes both comfort and energy efficiency. According to independent studies, this saves homeowners an average of 10 to 12 percent on heating bills and 15 percent on cooling bills.

One of the best things about smart thermostats is their self-sufficiency. All you have to do is install it on your wall and it takes over from there. In the following days, the thermostat will take note of when you get up, leave for work, return home and go to bed, as well as your preferred temperature settings during these times. While adjusting to your schedule and preferences, the thermostat will also seek ways to minimize energy usage.

So, how does it work? In the Nest Learning Thermostat’s case, the device relies on a series of built-in algorithms that allow it to “learn” about your home and HVAC system, and it uses this data to maximize energy efficiency. Some of the Nest’s “smart” capabilities include “Cool to Dry,” which signals the air conditioning to kick on when the air gets too humid, “Sunblock,” which prevents temperature miscalculations caused by the thermostat heating up in direct sunlight, and “Airwave,” which saves energy by periodically letting the fan take over for the air conditioner.

Additional features include remote operation (which allows you to alter the temperature from your smartphone), daily and monthly energy reports, and alerts and reminders about things like maintenance and potential performance issues. Furthermore, the Nest can work together with other “smart” systems in your home like automated lights, locks and CO detectors.

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Frequently Asked Questions
Q: Are your technicians courteous?
A: “Yes, our technicians are always courteous and respectful. They take extra steps to protect our clients’ homes by wearing booties inside and laying down floor covering when needed.”
Q: Why is your estimate higher than some of the other estimates I’ve received?
A: “When comparing estimates, it’s important to look at more than just the bottom line. For example, what brand of equipment does the company plan to install? There are lots of non-reliable brands out there, so that’s something to watch out for in a low estimate. If our estimate seems on the high side, it’s because we use high-quality equipment and provide a careful system design, all to maximize energy efficiency and long-term performance.”
 
Q: Why do you use Carrier equipment?
A: “Carrier is one of the most reliable brands on the market, so we have confidence installing their equipment. They’re also local, which enables us to provide a faster turnaround time on installations and repairs. Rather than backordering repair parts, we can often get the parts we need the same day.”
 
Q: Why does my air conditioning system take so long to cool my home?
A: “Numerous factors could be causing this issue. For one, your HVAC equipment may not be properly sized for your home. Single-pane windows and poor insulation can also hamper system performance. Even the orientation of your home (whether it faces toward or away from the sun) can have an impact. If your system isn’t performing to your satisfaction, you may need to change some of these factors. We’d be happy to come to your home, assess your system and offer solutions.”
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SELECTED PHOTOS FROM Degree HVAC, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Rick Lazzarini

Expert CONTRIBUTOR PROFILE
  • Rick Lazzarini is a veteran of the HVAC industry and co-owner of Degree HVAC, Inc., a Diamond Certified company. He can be reached at (650) 530-0989 or by email.

Rick Lazzarini: A Joint Venture

By James Florence, Diamond Certified Resource Reporter

REDWOOD CITY — When asked how he became the owner of an HVAC company, Rick Lazzarini says it was a joint venture. “I started Degree HVAC in 2005 with my business partner, Trini Gudino. We originally met in trade school, where we spent five years training to be union pipefitters. One day, I told him I was thinking about starting my own business, to which he replied, ‘Really? So am I.’ One thing led to another and we decided to partner up to achieve our mutual goal. We started out in my garage; today, we’re in an 8,500-square-foot building.”

As co-owner of Degree HVAC, Inc., Rick says his favorite part of his job is improving his customers’ quality of life. “Most people don’t realize the difference a new, energy-efficient HVAC system can make in their energy bills and level of comfort. It’s very satisfying to upgrade a customer from old, inefficient equipment to a new system that’s going to make them happy for the next 20 to 30 years.”

A resident of Redwood City (where he lives with his wife, Christina, and their children), Rick expresses his appreciation for the temperature and temperament of his Bay Area locale. “The weather is always good, the people are nice and the atmosphere is pretty laid back. It’s California living, so we’re pretty fortunate to be here.”

Outside of work, Rick engages in a variety of active pastimes. “I have a Harley-Davidson, so I like to get out and ride whenever I can,” he says. “I go up to the Russian River a lot, both on my bike and with my family. I also like reading and having family get-togethers—I have a lot of family in the area, so we’re always celebrating birthdays and holidays.”

In his life and career, Rick espouses the wisdom of the Golden Rule. “My philosophy is, ‘Do unto others as you would have them do unto you,’” he affirms. “In terms of my business, that means being sensitive to my customers’ budgets and never selling them something they don’t need. Not everyone can afford a new furnace in the dead of winter—which is when they usually break down—so we do what we can to provide affordable solutions to their problems.”

When asked the first thing he’d do if he were to retire tomorrow, Rick says he’d hit the road. “We live in a great country and I’d like to see more of it, so I’d probably take a long road trip around the United States. South Dakota, New Orleans, the Great Lakes…I have a pretty long list!”

Ask Me Anything!

Q: What’s one book that has been particularly influential for you?
A: The Bible.

Q: What’s your favorite local restaurant?
A: Redwood Grill in Redwood City.

Q: What was your favorite toy as a child?
A: My Red Ryder BB gun.

Q: Music or talk radio?
A: Music.

Q: What kinds of music do you like?
A: All kinds, from jazz to country to rock ’n’ roll.

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Expert articles
  • Simple Tip for Fresher Indoor Air

    REDWOOD CITY — When your HVAC system is running, it’s not only heating or cooling your home, it’s also circulating the air. That’s why in mild seasons like spring (when your system is seldom in use), your indoor air can become stagnant due to a lack of circulation. To address this, run your system on the “fan only” setting at regular intervals—ideally 10 to 15 minutes every hour. If you don’t want to do this manually, consider investing in a thermostat with the capability to program “fan only” operation. This will allow you to enjoy fresh, well-circulated air without having to continually adjust your thermostat.

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Expert video tip
  • Video: Tip for Fresher Indoor Air

    Complete Video Transcription:

    REDWOOD CITY — Host, Sarah Rutan: If you want fresher indoor air, you’ll be glad to know there’s a simple way to get it. Today we’re in Redwood City with Diamond Certified Expert Contributor Rick Lazzarini of Degree HVAC to learn more.

    Diamond Certified Expert Contributor, Rick Lazzarini: A lot of people don’t realize that better indoor air quality can be as simple as turning on the fan selector switch. Go to your thermostat, go to the switch that says “fan”, and place it into the on position. This promotes better air circulation through the house, which you don’t normally get, because a lot of people will just leave their system running in auto. So, every time the furnace comes on or the air conditioner comes on it only runs the fan for the duration of that cycle and, usually, your house will be pretty even-tempered after it runs, so there’s no need for the fan to run. There are also thermostats that have this programmable feature in them and will alleviate the need to run back and forth every hour for 15 minutes and turn your fan on.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Degree HVAC, Inc. WEBSITE AND EXTERNAL FEED
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COMPANY WEBSITE
degreehvac.com
Diamond Certified RATINGS ON Degree HVAC, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 116 VERIFIED CUSTOMERS i
Degree HVAC, Inc. : Average 9.1 out of 10 based on 116 unique customer surveys of customer satisfaction.

J. S. C.

VERIFIED Degree HVAC, Inc. CUSTOMER

1 of 116

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them. They are thorough and they resolve any problems I have.

I like their attitude. They get the job done and they make sure that it turns out right.

Bob H.

VERIFIED Degree HVAC, Inc. CUSTOMER

2 of 116

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them to anyone who has HVAC problems.

They are personable, family run and local people who seem responsive. I never get forwarded to a machine and there is always someone to talk to.

K. D. G.

VERIFIED Degree HVAC, Inc. CUSTOMER

3 of 116

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am a facility manager and have worked for 2 corporations. I have used Degree for both companies and they have done extremely well for both of those companies.

They put my company and my requests as a priority.

Barb B.

VERIFIED Degree HVAC, Inc. CUSTOMER

4 of 116

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very quick, responsible, and all their bids were right on, they were out of the ballpark and perfect.

That they were responsive and kind, and they always got back to me immediately. They did the job when they promised it, which is a big thing.

Robert F.

VERIFIED Degree HVAC, Inc. CUSTOMER

5 of 116

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have used them for a number of years and I have been very satisfied with their work.

I like the fact that in difficult situations, they are very innovative and they don't give up and they do a good job.

Rick L.

VERIFIED Degree HVAC, Inc. CUSTOMER

6 of 116

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very prompt, very courteous, and when they do their work here, it is very clean and very good.

The pricing is really good.

Peter L.

VERIFIED Degree HVAC, Inc. CUSTOMER

7 of 116

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they are very cordial, very professional in their approach, and they are pretty quick in responding to emails.

The person I was working with was really friendly and he seemed cordial.

Felicia M.

VERIFIED Degree HVAC, Inc. CUSTOMER

8 of 116

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time and they did a really good, fast job. I haven't had any issues with their work.

I found their work to be solid and I haven't had any issues with it.

Steven N.

VERIFIED Degree HVAC, Inc. CUSTOMER

9 of 116

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did everything they promised to do, they came in on budget, and they had good service. I would recommend them.

Their follow up and their communication was very good.

Ush P.

VERIFIED Degree HVAC, Inc. CUSTOMER

10 of 116

Quality 10
10 10
Loyalty Yes
CRITIQUE

Definitely knowledgeable

They knew how to solve the problem.

Janet S.

VERIFIED Degree HVAC, Inc. CUSTOMER

11 of 116

Quality 10
10 10
Loyalty Yes
CRITIQUE

They helped us out and came as soon as possible, which was very quickly.

When they did their work, we were very pleased with their professionalism and they did what they needed to do and they cleaned up afterwards.

Paul V.

VERIFIED Degree HVAC, Inc. CUSTOMER

12 of 116

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they know what they are doing, they are professional, and they did it right.

They did it right at a fairly reasonable cost.

David W.

VERIFIED Degree HVAC, Inc. CUSTOMER

13 of 116

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very reliable and trustworthy.

Being on time

Douglas B.

VERIFIED Degree HVAC, Inc. CUSTOMER

14 of 116

Quality 9
9 10
Loyalty Yes
CRITIQUE

Hire them.

They work well.

Gus C.

VERIFIED Degree HVAC, Inc. CUSTOMER

15 of 116

Quality 9
9 10
Loyalty Yes
CRITIQUE

Attention to detail and good quality

They have good quality workers.

Silvia E.

VERIFIED Degree HVAC, Inc. CUSTOMER

16 of 116

Quality 9
9 10
Loyalty Yes
CRITIQUE

They are pretty honest and straightforward and they will give you an honest estimate and they will follow through with that. They will give you a worst case estimate, which I appreciate.

That they did good work

Paul F.

VERIFIED Degree HVAC, Inc. CUSTOMER

17 of 116

Quality 9
9 10
Loyalty Yes
CRITIQUE

Quality company, and they take care of their business.

Friendly, efficient workers and competent management

Alan F.

VERIFIED Degree HVAC, Inc. CUSTOMER

18 of 116

Quality 9
9 10
Loyalty Yes
CRITIQUE

They did the job when they said and for the price they said and it seemed to be done well.

They did a responsible job solving the problem that was presented to them.

Ed M.

VERIFIED Degree HVAC, Inc. CUSTOMER

19 of 116

Quality 9
9 10
Loyalty Yes
CRITIQUE

They have very good customer service and they are very responsive to detailed and complicated questions, including from a mechanical engineering point of view.

The people are really great.

Guila P.

VERIFIED Degree HVAC, Inc. CUSTOMER

20 of 116

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were reliable and easy to communicate with.

The service was good and they are a family-owned corporation and I liked that.

Read All 116 Survey Responses at Ratings View